Mobile # +91 7675879479 M.

Sailaja Customer support Associate

Mail id: sailumanchikalapudi86@gmail.com

About Me:

• I’m an organized, results-oriented Customer Service Professional with an excellent

track record of significantly increasing service quality, sales and customer base.
Outstanding communication, relationship-building and influencing skills; competent in
building customer relationships which inspire confidence and loyalty. A highly efficient
individual with extensive team leadership experience, able to adapt well to new
environments and learn new processes Seeking a new, challenging role where I can
use my experience and skills and looking for an enhancement in my career.

Key Skills:

*Excellent Communication

*Chat support * Email Support

*Semi Voice *Technical support

*Voice-Non Voice *Backend

Languages:

*English,Telugu,Hindi

Professional Summary:

Teletext India Ltd June 2015 – Aug 2016.

Worked as Seller support Exe

Responsibilities:

Handling Inbound calls of clients of booked holidays through Teletext.

Assisting travelers through required documentation
Assisting travelers with missed flights and helping them with all kind of situations
Respond within defined SLA and provide with appropriate solution to the query or complaint.
Working towards highest customer satisfaction to have high retention and customer engagement.
Mobile # +91 7675879479 M.Sailaja Customer support Associate

People interactive (India) Private Limited 15th Nov 2010 – May 6th 2013.

(Shaadi.com)

Worked as Relationship Advisor

Responsibilities:

Making calls to the Customers

Assisting Customers towards updating of the Profile
Guiding customers towards Membership
Generating business and achieving targets

Worked for Kankei Relationship Marketing Pvt. Ltd 26thNov 2006–31st Aug2008

(ICICI Prudential Insurance)

Worked as Customer Support Executive

Responsible for:

Doing Outbound Calls and making Product Marketing

Scheduling follow-up & Lead Generation
Over achieving the given Targets.

ACADEMIC PROFILE:

Bachelors in Business Nalanda degree college Affiliated to 66%

Administration. Acharya Nagarjuna University.

Diploma in Computer TKR Polytechnic for Women(State 62%

Science Engineering board of Technical Education)

SSC ZPH School Tenneru 60%

Mobile # +91 7675879479 M.Sailaja Customer support Associate

PERSONAL PROFILE:

Name : M. Sailaja
Husband’s Name : T Suresh
Gender : Female
Dob : Aug 17
Marital Status : Married
Languages known : English,Telugu & Hindi
Address : 6-367
Poranki
BJR Nagar
Near Sri Chaitanya Sarada Nilayam.
Vijayawada.

Mobile No : +917675879479
Email ID : sailumanchikalapudi86@gmail.com

If given an opportunity to work in your esteemed organization, I assure you of my relentless

dedication and work for the growth of the organization.

Place: Poranki
Date: (M. Sailaja)