• Providing specific measurements for quality assurance

• Providing recommendations for corrective and preventive actions

• Implementing approved changes as directed by the project’s integrated change control
system.

Monitor the Project Quality:

Project managers use quality control focus on project inputs, processes, and outputs. When
considering inputs, a project manager wants to ensure that the assigned people can do their
work. They also work with suppliers to ensure that materials, information, and other inputs
meet the required specifications and perform satisfactorily.
When considering the project processes, the manager wants to minimize rework because it
wastes time, effort, and money, which are in short supply on most projects.
Rework also often has negative impacts on both worker morale and stakeholder relations
because it is very discouraging to make and/or receive an inferior product, even if it is fixed
eventually.
When considering outputs, a project manager may first use internal inspection to ensure the
performance of deliverables before they are sent to the customer.
External inspection may also be required to convince the customer that the deliverables are
developed to meet the desired performance.
While the specifics vary greatly from project to project, there are some useful general lessons
regarding the timing and types of project inspections, including the following:

• Conduct an inspection before a critical or expensive process to make sure the inputs
are good before spending a large amount of money or time on them.
• Process stages in which one worker hands off work to another worker are good times
for both the workers to conduct inspections.
• Milestones identified in the project charter provide good inspection points.
• As practiced in software development, think of an inspection in terms of units
(individual components), integration (how components work together), and the
system (how the deliverable performs).

Quality Control Terms:

Prevention versus Inspection:
Prevention is keeping errors out of a process, while inspection is trying to find errors after they
occur to correct these errors before they reach the customer. Preventing a problem in the first
place is preferred over inspecting it to find a problem. Prevention is the cheaper alternative.