Mohd Azhar
Ansari
OBJECTIVE
Experienced IT Specialist with +1
years of expertise in complex IT
systems . Skilled insoftware
deployment, with a strong
proficiency in troubleshooting
various operating systems. Proven
track record of collaborating with
cross-functional teams to deliver
high-quality IT solutions on time
and within budget. Effective
communicator with a passion for
continuous learning and staying up-
to-date with the latest trends in the
IT industry.
ADDRESS
Delhi,
India
PHONE
9911962370
EMAIL
azharansari.876@gmail.com
EXPERIENCE
APRIL 2022 – MARCH 2024
IT Support Specialist | Teleperformance | Gurugram
• As an IT Support Specialist at Teleperformance, I have been responsible for
assisting clients in resolving technical issues in a timely manner. The majority of my
support has been provided through remote diagnosis over the phone or via online
platforms.
• Throughout my time at Teleperformance, I have worked extensively with various
software systems, including Service Desk, Service Now, Active Directory, Jenkins,
Power Director, No touch OS, and more. This exposure to different software has
allowed me to expand my skill set and effectively apply my knowledge to daily
tasks, resulting in improved efficiency and productivity.
• In my role, I have handled an average of 20-25 calls per day, addressing customer
inquiries and concerns. I have ensured that services are delivered to customer
locations within specific time frames, prioritizing customer satisfaction.
• I have had the opportunity to work on Teleperformance USA,UK,PH
Domains, collaborating with employees internally and providing technical
solutions through remote troubleshooting, onsite support, system configurations,
endpoint configurations, system replacements, and more. I have also actively
managed tickets within the established service level agreements.
FEB 2018 – OCT 2018
IT Executive | Ayub Ali and Sons | Delhi
• As an IT Executive I do reinstallation/reimaging of failed desktop and laptop
computers
• In my role in the organization, I do Install, Update and Maintain the Software like
MS Office.
• Sometimes, I use to Troubleshoot with other hardware Devices like Printers and
WiFi.
EDUCATION

• Bachelor’s Degree from Delhi University in 2020

• 12th from C.B.S.E. in 2016
• 10th from C.B.S.E. in 2014
• Certificate in Web Development from World Class SkillsCentre from Delhi in 2022.
• Diploma in Computer Applications from Web Net Infotech,Delhi, in 2015.
• Certificate in Assembly and Maintenance of PC’s under N.I.E.L.I.T. Delhi, in 2017.
• Course on Computer Concepts from N.I.E.L.I.T. in 2018.
• Certificate in Web Designing from N.I.I.T. Foundation in 2021.
• Certificate in Desktop Publishing from N.I.I.T. Foundation in2021.
• Certificate in Basic Web Development from SHAPEAI in 2021.
• Pursuing Certificate in Information Technology from JamiaMillia Islamia.
• Certificate in Computer Hardware Basic from Cisco Networking Academy.
• Pursuing Bachelor’s in Computer Application from IGNOU.