COMPONENTS OF TQM

TQM consistently provides products or services throughout the organization and we

must implement an obvious quality management system, or QMS to attain it.

Quality control management ensures that what the company delivers and the delivery
processes it uses are cohesive and that every business phase of the organization focuses
on the same goal.

When broken down, quality control management can be segmented into four key
components to be effective and these are:

(a) Quality Planning

(b) Quality Control

(c) Quality Assurance

(d) Quality Improvement

These four crucial steps can be well defined - as well as some insight into how the
components of TQM can make the organization more vibrant and effective.

Quality Control Planning

The first step of quality management is planning. An organization need to take the time
to identify it’s goals and what should be it’s baseline. The company should determine
what the quality standards are, the requirements necessary to meet these standards, and
what procedures will be used to check that these criteria are being met. In this planning
stage, the following steps are to be considered.

• Stakeholder’s expectations and priorities , if applicable

• The definition of success of the Company under various parameters as pre-set
by the top management
• What legal standards or requirements are in place that must be abided by the
Company
• Who will handle each role in the quality management process (supervision,
testing, etc?)
• How often processes will be evaluated for improvement
 Quality Control

• Once the said plan regarding Quality in place, Quality Control comes into play.
This is the process of physically inspecting and testing -what the company laid out
in the planning stage to make sure it is obtainable. It is needed to confirm that all
the standards of the company have put into place are met, and the company need
to identify any mishaps or errors if occurs have to be corrected. The sooner the
company can catch these errors, the better. As such, the organization should be
paying attention to all aspects of the product, including both the materials used
and the process of putting them together.

• Once the inspection data has been collected, it should be displayed in a way that
makes it easy to analyze. For this purpose, different Quality control tools like
Histograms, bar- diagrams, control charts, or cause and effect diagram can be
displayed.

Quality Assurance

While quality control involves inspecting the actual products or services in the field, quality
assurance is reviewing the delivery process of services or the quality management
manufacturing of goods. By inspecting the goods or services at the source, we can
identify mistakes before the product reaches at the customer. We can also fine tune the
processes to prevent errors in the future. When reviewing the product or service during
this stage of quality control management, the following steps may be considered :

• To confirm that everything is operating as it was agreed upon during the quality
planning stage
• To measure how effective the pre-determined processes are and to confirm that all
compliance needs are being met
• To take note of any lessons learned
• To identify areas where there is an opportunity for a smoother process

To be effective, quality assurance must be completed regularly through independent

audits. For the best results, the company should have the audit completed by a third-party
that is not financially or emotionally invested in the outcome.

Quality Improvement

Finally, after completing the quality control process, the company need to thoroughly
review the findings and come up with a way to improve the methods going
forward. Quality control management will become less important , if the company is not
willing to make changes when they are necessary. The desire for continual improvement
is the goal for every successful company. Therefore, to gather all the data, re-evaluate
both the processes and the product—always keeping compliance in mind—and then
begin the quality control management process again. With each cycle, the company will
end up with a better product, happier customers, and more profit in the pocket.