KYAMBOGO UNIVERSITY

AN INTERNSHIP REPORT CONDUCTED FROM KAMPALA CAPITAL CITY AUTHORITY

FROM 4TH DECEMBER TO 21st JANUARY 2024

BY

MUJJUZI BASHIRU

REG NO. 20/U/MSD/6059/PD

AN INTERNSHIP REPORT SUBMITTED TO THE DEPARTMENT OF MANAGEMENT AND

SECRETARIAL SCIENCE IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE
AWARD OF BACHELOR’S DEGREE IN MANAGEMENT SCIENCE OF KYAMBOGO
UNIVERSITY

JANUARY 2024
 DECLARATION

I Mujjuzi Bashiru hereby declare to the best of my knowledge that this internship report is as a
result of my own efforts resulting from the field attachment undergone for six (6) weeks while at
Kampala Capital City Authority (KCCA) and has never been presented to any institution of high
learning for academic award.

Sign: …………………... Date: …………………………

MUJJUZI BASHIRU
 APPROVAL

This is to certify that internship training on the activities of KCCA was carried out by

MUJJUZI BASHIRU, under my supervision for internship.

Signature: …………………… ……………………Date: ……………………………………

MR. KYEWAALABYE MUDASIRU

Work-based Supervisor

Signature: ………………………………………….Date…………………………………………..

Mr. SSENKUNGU CLIVE

University Supervisor
 DEDICATION

I wish to dedicate this report to my dad Lubega Kassimu, my Mother Nakidde Sifa, my sister
Nanziri Bushirah, my friends Kakututu Caroline, Ivan Job Nabumbaya, who provided daily
support and sponsored my education up to the completion of this academic journey.
 ACKNOWLEDGEMENT

I thank God the Almighty, without His inspiration and guidance; I would neither have tackled
nor accomplished my internship.

With gratitude, I thank the Director Administration and Human Resource Mrs. Grace Akullo for
accepting me to do internship at Kampala Capital City Authority (KCCA)

I extend my sincere thanks to Mr. Kyewaalabye Mudasiru , and Mrs. Nabirye Gloria for the time
they accorded to me and the guidance during my internship training and report writing.

I am privileged to thank my University Supervisor Mr.Ssenkungu Clive. For his time and
guidance during supervision

I sincerely appreciate my parents and brothers &sisters for their continuous moral and financial
support they rendered to me during my education and entire internship period.
 TABLE OF CONTENTS

TITLE PAGE…………………………………………………………………………………….1
DECLARATION.......................................................................................................................................2
APPROVAL...............................................................................................................................................3
DEDICATION...........................................................................................................................................4
ACKNOWLEDGEMENT........................................................................................................................5
LIST OF ACRONYMS.............................................................................................................................6
CHAPTER ONE........................................................................................................................................8
1.0 INTRODUCTION...............................................................................................................................8
1.11 Overview of the Internship Programme..................................................................................8
1.12 Background of the Field Attachment.......................................................................................9
1.13 Objectives of the Internship Exercise.......................................................................................9
1.4. Background of KCCA.............................................................................................................10
1.5 The Mandate of Kampala Capital City Authority (KCCA).........................................12
1.6 The Mission of Kampala Capital City Authority..........................................................12
1.7 Vision of Kampala Capital City Authority....................................................................12
1.8 The strategic goal of KCCA............................................................................................12
1.9 Core Values of KCCA.....................................................................................................14
1.4 Functions of KCCA..........................................................................................................14
1.4.8. Objectives of KCCA........................................................................................................14
1.5. Department of Strategy Management and Business Development......................................14
CHAPTER TWO; Management of internship exercise........................................................................14
2.0. Introduction.............................................................................................................................14
2.1. Reporting and induction by the organization...........................................................................16
2.1.1.Department through which one was assigned at work place.................................................14
2.1.2.Category of the department....................................................................................................14
2.2.Duties of the department...........................................................................................................14
2.2.1.Title of the head of department..............................................................................................14
2.2.2.Responsibilities that have been assigned................................................................................15
2.2.3.Offices that i have worked with and what they do.................................................................16
2.2.4.Relationship with other officers in executing their duties and responsibilities......................16
CHAPTER THREE;Findings/observation............................................................................................17
3.0. Introduction.............................................................................................................................17
 3.1.What i have learnt at work place....................................................................................................17
3.2.Knowledge......................................................................................................................................17
3.2.1.Skills gained..............................................................................................................................17
3.2.2.What do you intent to utilise what you have learnt for your professional development..........17
3.3.Personal contribution to the organisation.................................................................................17
3.4.Work related challanges.................................................................................................................18
3.5 Reccomendations for the identified problem.....................................................................................18

CHAPTER FOUR;CONCLUSION, RECOMMENDATION,AND WAY FORWARD.........................................18

Introduction:.....................................................................................................................................18

Management of internship at the work place...................................................................................18

Comments on the internship exercise and suggestion for

improvement..............................................................................................................................19

4. Conclusion..............................................................................................................................19

Appendices...............................................................................................................................20

REFERENCES........................................................................................................................................20
LIST OF ACRONYMS

KCCA Kampala Capital City Authority

Q3 Quarter Three
PBB Program Based Budgeting
DAHR Directorate of Administration and Human
Resource
PPP Public Private Partnership
M&E Monitoring and Evaluation
MGT Management
SUP Supervisor
OFF Officer
KIIDP Kampala Institutional Infrastructural
Development Project
GKMA Greater Kampala Metropolitan Area

CHAPTER ONE

INTRODUCTION

1.0. Introduction

This chapter depicts the introduction of the report, background of KCCA, mission, vision, core values,
organizational structure, objectives to the student, and the main activities carried out at KCCA.

Overview of the Internship Programme

An internship is a professional learning experience that offers meaningful, practical work related
to student’s field study or career interest. Internship gives a student the opportunity for career
exploration and development and to bring new ideas and energy into the work place, develop
talent and potentially build a pipeline for future full-time employees. I conducted my internship
at KCCA in the Strategy Management and Business Development Department since it’s a
requirement for one to strengthen their practical ability in the field.

Background of the Field Attachment

Field attachment is a learning process, its practical work carried out by both the staff and the
students in an organization. It’s carried out under the supervision and guidance of university
supervisor and the host supervisor. Field attachment gave a chance to me to be able to relate
different information from theory to practical.

1.1Objectives of the Internship Exercise

Some of the key issues the internship targets are explained below and the report explains what I
learnt in line with the back-bone objective of the exercise

i. To provide me with practical experiences in areas of operation in which I might be

established for work in future.
ii. To render opportunity to me to appreciate the relevance of the theory learnt in class.
iii. To provide an opportunity to me to test their aptitude and career before my formal
employment
iv. To assist in good habit development to me and a sense of responsibility and effective
interpersonal skills.
v. To practically perform the monitoring and evaluation work of various projects and
understanding the tools used.
vi. To experience the profession cord of conduct at place of work/office.
1.2Scope of the internship
Context scope
This internship provided me with necessary skills and knowledge in line with strategy
management and business development. The internee tended to provide quick response to the
management of the organization, this helps student to generate practical skills from the
respondent in various directorates.
Geographical scope
 The headquarter of KCCA is located on Nakasero Hill in the central business district of
Kampala which is immediately after the Southwest gate of Ugandan Parliament Building on
Apollo Kaggwa road.
Time scope
The internship was for six weeks starting from 4th December 2023 to 21st January 2024.

1.1. Background of KCCA

KCCA is a legal entity established by the Ugandan parliament by signing an Act in 2011
replacing the former Kampala City Council (KCC). KCCA is responsible for the operations of
the capital city of Kampala.

KCCA is divided into two wings, that is; political wing which is headed by a political leader
who’s His Worship Lord Mayor Erias Lukwago and the house of councilors from each division.

And the technical wing which is headed by the Executive Director who’s Mrs. Dorothy Kisaka

KCCA has five divisions namely; Central division under Mayor Salim Uhuru, Makindye
division under Mayor Kasirye Nganda Ali, Nakawa division under Mayor Paul Mugambe,
Kawempe division under Mayor Sserunjogi Emmanuel and lastly Rubaga division under Mayor
Mberaze Mawula Zacchy
1.3ORGANIATION STRUCTURE
NATURE

Its a government organization and it delivers quality services to the city.

Stakeholders

Employees

Government

Community

The Mandate of Kampala Capital City Authority (KCCA)

The Kampala Capital City Authority is a corporate body with perpetual succession and may sue
and be sued in its corporate name and do, enjoy or suffer anything that may be done, enjoyed or
suffered by a body corporate. The Authority is the governing body of the Capital City and
administers Capital City on behalf of the central government subject to the KCC Act 2010 as
amended. KCCA is a public institution governed by the government of Uganda. Figure 1 shows
the Organization structure of the Kampala Capital City Authority.

The Mission of Kampala Capital City Authority

The mission of KCCA is to deliver quality services to the city.

Vision of Kampala Capital City Authority

The vision of KCCA is to have Kampala as a vibrant, Attractive and Sustainable City.
 The strategic goal of KCCA

As pointed in the KCCA Strategic Plan 2020/2021-2024/2025, it is assumed that by June 2025,
Kampala will be an inclusive, resilient and well-planned city that provides economics
opportunities” for the people of Uganda.

Core Values of KCCA

In tracking of its mission, KCCA is guided by the following core values;

i. Client care; handling both internal and external people who work with KCCA with care.
ii. Team work; This is all about cooperativeness, that is to say associate with every one
while at KCCA
iii. Innovativeness; being able to add value to KCCA.
iv. Excellence; doing your best to achieve the long-term goal of KCCA.
v. Integrity; uphold honesty and transparency in while servicing the people of Kampala.

Functions of KCCA

Kampala Capital City Authority has the following functions;

1. KCCA plans, designs and manage the construction, rehabilitation, upgrading and periodic
maintenance of city roads.
2. Develop, monitor and evaluate the effectiveness of the KCCA public health legislation.
3. Policy and legislative management.
4. Property management transaction

Objectives of KCCA

 To improve the efficiency of solid waste management and collection in Kampala.

 To reduce the fiscal burden of building new infrastructure.
 To institute a transaction structure that ensures sustainability of the private partnership
project

Department of Strategy Management and Business Development

The internship training was undertaken at KCCA in the Office of the Executive Director under
the Department of Strategy Management and Business Development. The Department is guided
and defined by its strategic direction which is to develop vision, mission, core values and
strategic objectives that guides the operation of the Authority. The core functions of the
Department of Strategy Management and Business Development include the following;

(i) Plan, and conduct research that will be used in the development of the
Authority’s business strategy
(ii) Champion the development of the Authority business strategy in line with the
Authority’s mandate
(iii) Develop project proposals, Solicit for funding and monitor the implementation of
the projects in line with KCCA mandate and strategic objectives
(iv) Design and monitor the implementation of procedures and tools for project execution
and management in line with the project requirement
(v) Develop action plan for the Authority and guide its implementation in line with
the Authority mandate

Figure 2 presents the Organizational structure of Strategy Management and Business

Development Department

Figure 2: Organizational structure of Strategy Management and Business Development

CHAPTER TWO: MANAGEMENT OF INTERNSHIP EXERCISE

2.1Introduction

This chapter presents the operations of strategy department to which I was assigned explaining
the role of the strategy department and other departments and it bring s the course of internship
exercise right from induction exercise to the fare well meeting at the end of internship exercise a
while training at KCCA and the knowledge and skills acquired during the process.

2.2 Reporting and induction

I reported on 4th December 2023 at Kampala Capital City Authority where I was addressed by the
Human resource Assistant Ms.Sharifa .She welcomed us and she lightened us all the processes the
organization go through to select the successful interns and also taking us through terms and
conditions of the organization that is to say the acceptable dressing code, the codes of conduct of the
employees at the work place.She also orientated us around the different departments of the
organization for example at mayor’s parlour and other different directorates .

And finally,She allocated all the interns to their respective supervisors who was in charge of me and
that was Mr.Kyewaalabye Mudasiru (planner for Makindye)

2.3The Department to which I was assigned to at work place

Category of the department

I was assigned to the department of strategy management and business development

Duties of the department

1. To plan and conduct research to aid authority business strategy.

2. To champion the development of the authority business strategy.

3. Develop project proposal, solicit for funding and monitor implementation.

Title of the head of department

Deputy Director Strategy.

Responsibilities that have been assigned

1. Filing the achievements for directorate of public Health and Environment

2. Assessed the performance of Greater Kampala Metropolitan Authority project(GKMA).

3. Engaged in the stationary activities that is to photocopying,typing,editting and printing documents.

4. Did research about public and financial management debts.

5. Writing minutes for the weekly meetings of the organizational staff members.
6. Writing and arranging the detailed reports for Kampala Capital City Authority for technical planning
Committee meeting.(TPCM).

Offices I have worked with and what they do

Information Technology Department; It is responsible for all issues concerning network connection
systems with in the organization.

Human Resource Department; It is responsible for human resource planning and ensuring that all
human resource requirements of Kampala capital city Authority are met.

Treasury services and Revenue department ,They prepare financial statements for the organization
and make follow up on all incomes and expenditure with in the organization.

Procurement Department;They are responsible of sourcing suppliers and purchase materials for the
organization.

Relationship with other officers in executing my duties and responsibilities.

During practicum at KCCA , I interacted with a number of different officers where they were welcoming
and encouraged me to ask freely whatever I needed as long as it advances my knowledge.

This helped me to improve my communication and interpersonal skills through my internship with them
as they used to teach me and correct me to where I was wrong.

Role of the site supervisor

1. Assessing my performance from time to time during my internship period with consultations from
the university supervisor.

2. Assigning work to the intern and fore see the performance of the tasks.

3. Orienting the intern during his /her internship.

4. Assessing the intern performance from time to time during the internship period with consultations
with the University supervisor.

5. Completing the final evaluation form at the end of internship.

Role of the university supervisor.

1. To assess the performance of the intern during the entire internship exercise.

2. The university supervisor acts as a coordinator between the university and the internship
organization.

3. To receive and mark students report.

4. Assessing the internship environment on the grounds whether it is availing the students and the3
objective of learning opportunities for easy bridging the of theory and practicals.
5. Filing the report to the University basing on the intern on the desirability of the given organization as
afield placement.

6. To prepare the intern mentally for the practical field experience and in addition clears the high
expectations and illusions that may be possessed by the students.
CHAPTER THREE: FINDINGS AND OBSERVATIONS

3.0 INTRODUCTION

This chapter contains knowledge the intern gained, skills, how I intend to utilize the knowledge and the
skills obtained for my professional development, my contribution to the KCCA and challenges faced and
the recommendation for identified challenges.

3.1 What I have learnt at the work place in terms;

3.1.1 Knowledge

I have gained knowledge on how to conduct online meetings since many things have become
computerized.

I have gained knowledge on how rational decision should be taken with in the organization.

I gained knowledge on how to write organizational reports.

I have acquired knowledge of effective communication through various meetings conducted with in the
organization.

I have acquired knowledge on the acceptable code of conduct and dressing code in the public offices in
order to be presentable by my colleagues.

I have mastered how to use power point application for summarizing achievements for public health
and environment.

I have gained knowledge on project assessment because I was able to assess the performance of GKMA
project.

3.1.2 SKILLS

Communication skills,The internship has enabled me to improve on my communication skills by helping

gain more confidence and be able to speak to the big number of people in different offices.

Interpersonal skills,The internship has enabled me gain more skills in interacting and associating with
staff members and we could communicate freely.

Team work skills .Have gained more skills in being able to work with the team and this has enabled
smooth flow of tasks assigned and completed on time.

Computer skills .The internship has enabled me enhance more on my computer skills since have learn t
how to use excel and how to operate the office equipment s.

Time management skills . l have gained more skills in time management since the internship has really
trained me how to keep time where by l could arrive earlier before the actual working hours.

Research skills . l learnt how to formulate research proposals for the projects and respond to calls by
organizations in need of researchers.

Leadership, I acquired leadership skills such democratic leadership and laissez-faire leadership skills
since the person I was a touched to was both a democratic and laissez-faire leader.
3.2 How I intend to utilize what I have learnt in my professional development.

I intend to utilize all the skills and knowledge acquired from internship through making rationalized
decisions in my professional development.

I intend to utilize all the skills and knowledge acquired to manage other resource in my professional
career.

3.3 Personal contribution to the organization.

During my internship i was a great help to the organization since most of the tasks assigned to me were
benefit to the organization and this helped to increase their efficiency and effectiveness. This helped
them to finish their tasks on time since I could help them in different ways like

1.Supported in the preparation of Greater Kampala Metropolitan Authority .

2. Taking and filing documents especially in the Greater Kampala Metropolitan Authority .

3.Doing stationary duties like Photocopying printing documents.

4. writing reports from the project that the organization engaged in.

3.4 Work related challenges

1.Inadequate machinery such as computers were not enough in number and trying to get a laptop was
really a challenge since personally I own one.

2.Lack of enough time to be trained in all activities as required by the university . The internship duration
was from a period of 8weeks to 6weeks yet activities to be covered remained the same.

3.Daily transport expenditure, This arranged from high transport costs, lunch costs. This was a serious
challenge as I had to put up a budget for every coin so as to stay in the field.

4.Time management.KCCA offices open at 8:00am and this calls for high level of commitment and
sacrifice in order to be at the premises on time since there is high traffic jam from Namugongo (place of
residence) to Kampala (home of residence)

5. Idle, where by at work used not to be there and sometimes my site supervisor used to be very busy
with the work hence this tend to cause boredom.

Recommendations for identified challenges

I recommend that KCCA should always provide lunch and transport costs to the internees.
CHAPTER FOUR: CONCLUSIONS,RECOMMENDATIONS AND WAY FORWARD.

4.1 Introduction

This chapter contains the management of internship at work place , comments on the internship at the
work place, suggestions for the improvement and conclusions.

4.2 Management of the internship at work place.

I was warmly welcomed at KCCA and was entitled to be free and learn anything that was done by the
strategy management and business development.

Mr. Kyebaalabye Mudasiru was a good person to me and very supportive and encouraging during my
internship at KCCA.

The internship was managed in a such way that the work were continuously assigned to me with
defined objectives to be achieved and desirable, acceptable range of out put while keeping in mind the
time period with in which the work should be completed for example for writing minutes for the
weekly meetings.

The official reporting time was 8:00 am and departure time 5:00pm this also applied to me and did all
the official schedules like breakfast, lunch like any other staff at KCCA.

4.3 comments on the internship exercise

Due to the different skills I learnt during the internship period such as communication skills, computer
skills, interpersonal skills, teamwork skills, I appreciate the opportunity of the internship since its very
vital to practice all we study during the class lectures.

The performance assessment meets are held once in the week focused towards enhancing continued
achievements of the per-defined goals and objectives by analyzing the extent to which these goals and
objective are continually being achieved and instances when they are not being achieved, strategies are
suggested and discussed to align the activities with the achievement of the objectives.

4.3.1 To the government.

The government should make internship exercise free of charge in all public institutions so as even those
who cannot manage to pay can access the better internship training.

The government should provide free computers to university students for use during their course at the
university and during the internship exercise.

4.3.2 To the university

The university should increase on the time allocated to students for internship which should be at least
3months or twice to enable them to learn more and be well equipped

The university should avail more learning equipment to students to enable them to be well equipped.
4.3.3 To the organization

KCCA should have a budget for interns so as to cater for some allowances such as lunch and transport
fees.

KCCA should endeavour to plan for enough space and more facilities such as chairs, tables to cater for
interns.

4.4.4 To the students

The students should be well equipped for internship in that they should have their own laptops to use in
case the equipment at work are less.

The students should ensure to get internship places near their homes so as to minimize transport costs.

Students should engage more in other practical skills like photocopying, printing along side their studies
since they are more capable at work.

Students should always communicate with their University supervisor in order to prevent challenges of
not being supervised by the university supervisor at the work place.

4. Conclusion

Finally, The internship training I conducted at Kampala Capital City Authority availed to me with the
tools, people, process with which I was able to practically understand the link between what I learnt in
class with in the scope of management and Administrative science specifically in areas of management
policies,Administrative activities,project management,project planning, Sales force
management,strategic management and above all maintenance of ethical codes of conduct while
executing the different tasks with emphasis on how to relate with other employees in the organization.
REFERENCES

Kyambogo University Internship log book.

KCCA organizational structure frame work.

Monitoring and Evaluation reports.

KCCA Strategic plan 2024

Website of KCCA.
Appendices