, RateHawk

Manual
for subagent
model install
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The subagency model instructions.
The subagents model allows you not only to make your own bookings but also to grant
access to your subagents in order to get a commission from their orders.
The subagent model works so far only on the NET model.

You can approach the subagent model, if

l. You work with subagents and want to monetize this partnership.
2. You are a network and want to view the bookings of all agents in the same online
account.

There are several types of rights in the subagent model.

Master - user of the Main Agency, can control all bookings made by all users: subagents
and own users. The master can create as many subagents as he wants - there are no
restrictions.
Subagent Manager - this user can control only their own bookings.
Subagent Supervisor - can control all bookings made by any user within Subagency
company.

How to add a subagent?

In order to add a new subagent, visit your back office, section Subagents. If you don't see
this field, please contact your account manager.

Press button Add Subagent and fill in the card

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Fill in the following fields:
l. E-mail: Personal email of the booker
2. First, Middle and Last Name
3. Phone number of the booker
4. User permissions: the booker can be either:
• Manager (who will be able to see only own bookings) or
• Supervisor (who is able to see all bookings of this Subagency company)
5. Subagency company name (there can be an unlimited number of bookers under l
subagency)
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How to set the Credit limit
If you'd like to let your subagents have non-refundable bookings, you would need to
provide them with a credit limit.

There are 2 options.

l. Sharing a particular amount of your credit limit. If you want to share, then simply
add the amount of credit limit (below you can see the remaining credit limit of the
Main Agency).

2. Giving access to all credit limit. If you want to give access to all remaining credit balance
of the main agency, then tick USE MY CREDIT LIMIT checkbox.
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How to set the Commission
You can set the commission and markup in the subagent model settings.

Comisión del agente principal: el margen que desea obtener de las

reservas del subagente (fórmula: precio NETO del agente
principal +% de comisión = precio que el subagente verá en
línea).

Marcado del subagente: es necesario para fines de Mayús+R al

mostrar la pantalla al cliente; el subagente también puede
modificarlo en su perfil.

Ocultar el botón de precio de compra del subagente significa que:

l. El subagente verá solo un precio ÚNICO: precio NETO +
margen de beneficio predefinido. (El subagente no puede
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Hawksolo el agente principal puede configurarlo. El
cambiarlo,
subagente verá en el perfil la cantidad de margen de beneficio, por
ejemplo, 70 %, pero no podrá cambiarlo). Shift+R no funciona, ya
que solo se muestra el precio l.
2. El precio NETO no es visible en el pedido del Subagente.
3. En caso de que no oculte el desglose de precios del subagente,
verá 2 precios: su precio NETO que se pagará al agente principal
y el precio NETO con su margen (precio de reventa para el
cliente). Mayús+R funciona. El subagente podrá establecer su
margen de beneficio.

How to set Legal data

Setting Legal data is optional, but preferable to be filled in if any. Fill in this block if you
want to display the subagent' s legal data on the voucher or info- invoice.

How to set the Subagent' s logo

and Group of clients
If you add the logo in this section, it will be reflected on Subagent' s voucher.
Subagent will have the Main agent's logo in case this field remains empty.
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Group of clients: attach subagent to the Cost Center if needed.
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Voucher settings
All the Voucher settings can be applied by the Account Manager only. Please contact
your account manager if you have any preferences.

You can set Master agent or Subagent details in the voucher.

You can also amend the following information:

Logo - you can set your own, or Subagents logo in the Subagent settings.
Partner name
Legal details
Contact phone number

Invoice settings
The Master agent will have access to all invoices.
The Subagents do not have access to any invoices.
The Master agent can contact the Account Manager and request the possibility to
have access to his info invoices only. The price reflected in the info invoice is to be
paid to the Master agent.
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How to set the Support Team
We provide 2 options with the Support team settings.

l. A subagent may contact Ratehawk 24/7 support directly to solve queries;

2. A subagent may contact your Customer support: there is a special field in the Back
office at "Contacts" where you can set your phone number and email. Click on
Contact details, fill in Contact information displayed to subagents. Click on the
Save the changes button. Inform your Account Manager when everything is done
to complete the setting on our end.
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You will see the applied support contact details here.

Back office of the Master Agent: Orders

Master Agent can control all the bookings made by all the subagents.

Master Agent has access to all invoices, can pay for any bookings by credit card or wire
transfer. Subagent can't pay for bookings.
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Back Office of the Subagent: Settings
Each subagent has its own back office, where they can see the reservations.

Subagents can amend personal details and markups.

The amount of the credit limit is shown for informational purposes and can, t be
changed by the Subagent.