Interviewer*: "Tell me about yourself.

"
*Response*:
"Good morning/afternoon. My name is Ankit Raj. I am currently in my final year of Electrical
Engineering at GEC Jamui. Originally, I am from Patna, Bihar.
I am passionate about financial inclusion and empowering underserved communities, which is why I
am excited about the opportunity to work at Satya Micro Capital.
My father is an electrician, and my mother is housewife.

Why do you want to work for Satya Micro Capital?

Answer: By working in this sector, I can be part of an initiative that helps individuals and small
businesses achieve financial independence and stability, which ultimately contributes to the overall
development of the community."

How do you handle difficult customers or clients?

Answer: "I believe that patience and active listening are key when dealing with difficult
customers. I would remain calm and listen carefully to understand their concerns fully. My
goal is always to maintain a positive relationship and ensure the client feels heard and
valued."

What are your strengths and weaknesses?

Answer: "My strengths include strong communication skills, attention to detail, and a
genuine desire to help others. As for weaknesses, I sometimes tend to take on too many tasks
at once.

How do you stay organized and manage your tasks?

Answer: "I use a combination of tools and techniques to stay organized, such as creating to-
do lists, setting priorities, and using digital calendars to schedule my tasks.

Where do you see yourself in five years?

Answer: "In five years, I see myself growing within Satya Micro Capital Private Limited,
taking on more responsibilities, and contributing to larger projects.

What do you understand about microfinance and its importance?

Answer: "Microfinance involves providing financial services such as loans, savings, and
insurance to individuals or small businesses who lack access to traditional banking. It is
crucial for promoting economic development, reducing poverty, and empowering individuals
by enabling them to start or expand businesses, improve their homes, and support their
families."
How would you approach a new client who has never taken a loan before?

Answer: "I would approach a new client with patience and understanding, knowing that they
might be unfamiliar with the loan process. I would start by explaining the benefits of taking a
loan and how it can help them achieve their financial goals. I would provide detailed
information about the loan products available, including interest rates, repayment terms, and
any other relevant details.

What strategies would you use to attract and retain customers in a

microfinance setting?

Answer: "I would focus on building strong relationships with clients through personalized
service and understanding their unique needs. Providing financial literacy programs can
empower clients and build trust. Additionally, offering flexible loan products and ensuring
quick, hassle-free service can help attract and retain customers. Regular follow-ups and
feedback mechanisms can also ensure high levels of customer satisfaction."

How do you prioritize your tasks when handling multiple responsibilities?

Answer: "I prioritize tasks based on urgency and importance. I use tools like to-do lists and
calendars to manage my time effectively. For high-priority tasks, I focus on completing them
first. I also allocate specific times for routine tasks and ensure that I am always prepared for
any unexpected issues that may arise."

How would you ensure compliance with company policies and regulations in
your role?

Answer: "I would start by thoroughly understanding all company policies and relevant
regulations. Regular training and staying updated on any changes are crucial. I would also
ensure that all team members are aware of and adhere to these guidelines. Conducting regular
audits and checks can help identify and address any compliance issues promptly."

Can you describe a time when you successfully met a sales target or helped
increase revenue?

Answer: "In my previous job, I was tasked with increasing the loan portfolio by 20% within
six months. I achieved this by identifying potential clients through community outreach,
enhancing customer service to retain existing clients, and cross-selling additional financial
products. As a result, we exceeded the target by reaching a 25% increase in loan portfolio."