DEVELOPMENT PROGRAM

29-Apr 30-Apr 1-May 2-May 3-May 4-May 5-May Catatan

Senin Selasa Rabu Kamis Jumat Sabtu Minggu
Product Knowledge Roleplay Product Knowledge Roleplay Date, 29-Apr
Frontline & Barista Frontliner Frontline & Barista Frontliner Date, 30-Apr
*Deli *SOS ( Step Of Service ) *Beverage *SOS ( Step Of Service ) Date, 1-May
*Hot Meal *Handling Complain *Hot Meal *Handling Complain Date, 2-May
Beverage & Pastry *Bread & Pastry Date, 3-May
Time, Time, Time, Time, Time, Date,
Person: Person: Person: Person: Person: Person: Person: Date,
6-May 7-May 8-May 9-May 10-May 11-May 12-May
Senin Selasa Rabu Kamis Jumat Sabtu Minggu
Roleplay Forcasting Roleplay Product Knowledge Product Knowledge Date, 6-May
Frontliner Senior Frontliner Frontliner Date, 7-May
*SOS ( Step Of Service ) *estimasi Order *SOS ( Step Of Service ) *Beverage *Beverage Date, 8-May
*Handling Complain *Analisa best perfomance *Handling Complain *Hot Meal *Hot Meal Date, 9-May
*Bread & Pastry *Bread & Pastry Date, 10-May
Time, Time, Time, Time, Time, Date,
Person: Person: Person: Person: Person: Person: Person: Date,
13-May 14-May 15-May 16-May 17-May 18-May 19-May
Senin Selasa Rabu Kamis Jumat Sabtu Minggu
Roleplay Administrasi Roleplay Administrasi Product Knowledge Date, 13-May
Frontliner Senior Frontliner Frontliner Senior Frontliner Date, 14-May
*SOS ( Step Of Service ) *simple Manufacturing *SOS ( Step Of Service ) *simple Manufacturing *Beverage Date, 15-May
*Handling Complain *Handling Complain *Hot Meal Date, 16-May
*GR,GRR,STF *GR,GRR,STF *Bread & Pastry Date, 17-May
Time, Time, Time, Time, Time, Time,
Person: Person: Person: Person: Person: Person: Person: Date,
20-May 21-May 22-May 23-May 24-May 25-May 26-May
Senin Selasa Rabu Kamis Jumat Sabtu Minggu
Forcasting Roleplay Forcasting Roleplay Product Knowledge Date, 20-May
Senior Frontliner Frontliner Senior Frontliner Frontliner Date, 21-May
*estimasi Order *SOS ( Step Of Service ) *estimasi Order *SOS ( Step Of Service ) *Beverage Date, 22-May
*Analisa best perfomance *Handling Complain *Analisa best perfomance *Handling Complain *Hot Meal Date, 23-May
*Bread & Pastry Date, 24-May
Time, Time, Time, Time, Time, Date,
Person: Person: Person: Person: Person: Person: Person: Date,
27-May 28-May 29-May 30-May 31-May 1-Jun 2-Jun
Senin Selasa Rabu Kamis Jumat Sabtu Minggu
Roleplay Product Knowledge Roleplay Product Knowledge Date, 27-May
Frontliner Frontliner Date, 28-May
*SOS ( Step Of Service ) *Beverage *SOS ( Step Of Service ) *Beverage Date, 29-May
*Handling Complain *Hot Meal *Handling Complain *Hot Meal Date, 30-May
*Bread & Pastry *Bread & Pastry Date, 31-May
Time, Time, Time, Time, Date,
Person: Person: Person: Person: Person: Person: Person: Date,
By, By, By, By, By, By, By, Date,
DEVELOPMENT PROGRAM
29-Apr 30-Apr 1-May 2-May
Senin Selasa Rabu Kamis
Baker Hot Meal Pastry Baker
*Topping *Preparation *Preparation *Topping
*Tabling *Deli *Topping *Tabling
*Baking *Branch Menu *Cutting *Baking

Time, Time, Time, Time,

Person: Person: Person: Person:
6-May 7-May 8-May 9-May
Senin Selasa Rabu Kamis
Pastry Baker Hot Meal Pastry
*Preparation *Topping *Preparation *Preparation
*Topping *Tabling *Deli *Topping
*Cutting *Baking *Branch Menu *Cutting

Person: Person: Person: Person:

13-May 14-May 15-May 16-May
Senin Selasa Rabu Kamis
Hot Meal Pastry Baker Hot Meal
*Preparation *Preparation *Topping *Preparation
*Deli *Topping *Tabling *Deli
*Branch Menu *Cutting *Baking *Branch Menu

Time, Time, Time, Time,

Person: Person: Person: Person:
20-May 21-May 22-May 23-May
Senin Selasa Rabu Kamis
Baker Hot Meal Pastry Baker
*Topping *Preparation *Preparation *Topping
*Tabling *Deli *Topping *Tabling
*Baking *Branch Menu *Cutting *Baking

Time, Time, Time, Time,

Person: Person: Person: Person:
27-May 28-May 29-May 30-May
Senin Selasa Rabu Kamis
Pastry Baker Hot Meal Pastry
*Preparation *Topping *Preparation *Preparation
*Topping *Tabling *Deli *Topping
*Cutting *Baking *Branch Menu *Cutting
Time, Time, Time, Time,
Person: Person: Person: Person:
3-May 4-May 5-May Catatan
Jumat Sabtu Minggu
Hot Meal Date, 29-Apr
*Preparation Date, 30-Apr
*Deli Date, 1-May
*Branch Menu Date, 2-May
Date, 3-May
Time, Date,
Person: Person: Person: Date,
10-May 11-May 12-May
Jumat Sabtu Minggu
Baker Date, 6-May
*Topping Date, 7-May
*Tabling Date, 8-May
*Baking Date, 9-May
Date, 10-May
Date,
Person: Person: Person: Date,
17-May 18-May 19-May
Jumat Sabtu Minggu
Pastry Date, 13-May
*Preparation Date, 14-May
*Topping Date, 15-May
*Cutting Date, 16-May
Date, 17-May
Time, Time,
Person: Person: Person: Date,
24-May 25-May 26-May
Jumat Sabtu Minggu
Hot Meal Date, 20-May
*Preparation Date, 21-May
*Deli Date, 22-May
*Branch Menu Date, 23-May
Date, 24-May
Time, Date,
Person: Person: Person: Date,
31-May 1-Jun 2-Jun
Jumat Sabtu Minggu
Baker Date, 27-May
*Topping Date, 28-May
*Tabling Date, 29-May
*Baking Date, 30-May
 Date, 31-May
Date,
Time, Date,
Person: Person: Person: Date,
Checklist Role Play
Step Of Service

Nama Staff :

Action
No Step Remarks
yes No
1 Greeting " Hello Wellcome To Paris Baguette "
2 Menanyakan Jumlah Customer
3 Mengantar ke Table sesuai jumlah Customer
4 Sebutkan nama sebelum ambil pesanan
Memberikan Menu sesuai standar jumlah customer
5
( Min 1 Menu untuk 2 Orang)
Memberikan Rekomendasi Menu "Hot Meal,Deli atau
6 Pakage Menu" Infokan bila ada promo discount bank
atau promo bundling
7 Ambil Pesanan " Input di dalam Tab"
Ulangi Pesanan "Bacakan Jelas Bila ada request
8 penyajian dan Infokan lama proses nya bila ada
produk yang memerlukan waktu pemasakan"
9 Siapkan Alat Makan " Set up sesuai Menu pesanan"
Sebutkan nama produk yang di sajikan" Antarkan
10
Minuman di awal dan makanan selanjutnya"
Angkat perlengkapan makan yang sudah selesai
11
"Maksimal 10 Menit setelah makanan habis"
Tawarkan Tambahan order " Drink,Dessert atau
12
Produk Take away"
Billing " tanyakan kartu yang akan di gunakan" infokan
13
bila ada kartu yang ikut program promo
Tanyakan apa customer memiliki Eraspace " tawarkan
14 bila customer belum memiliki"

Bawa Print Bill & Mesin EDC sesuai dengan ketentuan

15
kartu yang akan di gunakan
Informasikan Customer untuk mengecek kembali
16
pesanan nya sebelum transaksi
Mintakan Review mengenai pelayanan dan kualitas
17
makanan

18 Serahkan Print Check dan print Edc di dalam Bill Cover

Farewell " Greeting : Terima Kasih Pak/Bu/Kak Happy

to see you"

Di Verifikasi,

Manager On Duty
MAPPING TALLENT
ID Nama Job Title SCORE BARISTA
(Preparation,Production,Scale)
100% DATE
202308826 Adila Fathin Putri Anugerah Gusti Frontliner Leader 0%
202308831 Dwiki Cahyo Gumilang Frontliner Staff 0%
202308720 Nuril Aini Frontliner Staff 0%
202308726 Wening Kanthi Pangesti Frontliner Staff 0%
202308730 Lailatul Hasanah Frontliner Staff 0%
202308813 Nitami Dwi Palupi Frontliner Staff 0%
202308817 Alda Novita Anggraeni Frontliner Staff 0%
202308818 Sasmita Nur Islamiyatul Ischak Frontliner Staff 0%
202308821 Nicen Kiki Anggraini Frontliner Staff 0%
202308836 Okky Fakhrizal Ardiansyah Frontliner Staff 0%
202308838 Fitri Anisa Miladia Frontliner Staff 0%
202308893 Fara Elda Rosalita Frontliner Staff 0%
202309622 Wahyu Kurniati Frontliner Staff 0%
202310011 Sinta Apriliana Frontliner Staff 0%
0%
0%
0%
 CASHIER FRONTLINER
(Transaction,Endshift report,Rekonsiliasi ) (SOS,Handling Complain,Product Knowledge)
DATE DATE
MAPPING TALLENT
ID Nama Job Title SCORE BAKER
(Topping,Tabling,Baking)
100% DATE
202308482 Fathur Rohman Bakery & Cake Staff Outlet 0%
202308824 Nadya Syazawati Salwah Bakery & Cake Staff Outlet 0%
202309039 Atma Yunisara Bakery & Cake Staff Outlet 0%
202309044 Donny Andika Putra Bakery & Cake Staff Outlet 0%
202309664 Mohammad Irsyad Bakery & Cake Staff Outlet 0%
202309669 Erdinda Putri Lamau Bakery & Cake Staff Outlet 0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
 BAKER PASTRY HOTMEAL
ping,Tabling,Baking) (Preparation,Topping,Cutting) (Preparation,Cutting Method,Deli,Salad)
DATE DATE DATE
PLANOGRAM
PASTRY DISPLAY
ALMOND CREAM AREN GLAZED PAIN AU
UP 1st CHEESE CROISSANT NUTELLA BANANA CROISSANT CHOCOLAT
CHOCO CHIP TWIST
PINK BERRY DOUBLE PINK BERRY
DARK CHOCO
UP 2nd CREAM CHOCO MERINGUE
PALMIER CARRE CROISSANT CROISSANT CROISSANT
KOUIGN CHEESE
ALMOND STRAWBERRY
DOWN ALMOND PAIN AU SAUSAGE CRISPY SAUSAGE & CHEESE
CROISSANT PASTRY AMANN PASTRY

ROLE DISPLAY
10:00-12:00 PRODUK DI DISPLAY MAKSIMAL 6 ITEM ( sambil tambahkan bila sudah mulai ready )
12:00-15:00 PRODUK FULL 100% DISPLAY (50% dari estimasi Prod Plan )
15:00-17:00 PRODUK 80% DISPLAY
17:00-19:00 PRODUK 60% ( maksimalkan produk yang ada )
19:00 -21:00 50% to finish
Catatan Untuk island turunkan produk mini
Showcase Pastry ( naikan ke bagian atas,susun 2 baris melebar,geser ke arah kanan bila mulai berkurang )
Deli ( Majukan ke depan susun melebar )
Cake ( posisikan merenggang antara plate )