Anizational Policies

Organizational
Policies
Copyright © 2024 Tech Mahindra Business Process Services. All rights reserved.
1
Company Policies
All Policies can be viewed in Business Management System (BMS) – https://bms.techmahindra.com
Equal Opportunity and Diversity

Tech Mahindra has a no discrimination rule on the basis of race, color,
religion, gender, national origin, ancestry, age, physical or mental
disability, sexual orientation, marital status or any other classification
which may be protected by federal, state or local laws.
Harassment Policy
Tech Mahindra is committed to providing an environment, free from
discrimination and harassment, where employees treat each other
with respect, dignity and courtesy.
2
HR – Policy page
Path: https://bms.techmahindra.com
Associate Handbook
3
Code of Ethical Business Conduct (CEBC)
Ethics & Integrity. Connected.
 CEBC
 POSH Policy
 Whistle blower policy
• Associates are expected to carry out their duties in an honest, fair, diligent & ethical manner
• Comply with legal requirements
• Act with integrity
• Protect assets
• Maintain an equitable & safe workplace
• Relate with stakeholder
• Raise concern with the corporate ombudsman
• The CEBC internalization comprises -
• Self-learning
• Mandatory Certification - Associates are supposed to complete mandatory CEBC
examination within 14 days of joining
• To Know More: If you would like to know more about policy on CEBC, please follow the
below navigation
• Click here to read the Policy
4
Policy on Prevention of
Sexual Harassment (POSH)
• As a Company, we are committed to conduct and govern ourselves with ethics,
transparency and accountability and to this, we have developed governance
structures, practices and procedures that ensure that ethical conduct at all levels is
promoted across our value chain.
• We strive to guarantee a safe and welcoming environment to all associates, those who
visit any of our locations in any capacity, such as customers, vendors etc.
Discrimination and harassment of any type is strictly prohibited. We wish to promote
and maintain this culture to ensure that associates of the Company do not engage in
practices that are abusive in any form or manner whatsoever.
• The Company aims to provide a safe working environment and prohibits any form of
sexual harassment. Hence any act of sexual harassment or related retaliation against
or by any associate is unacceptable.
• Redressal committee: The Company will have a centralized redressal committee with
a representation across Tech Mahindra locations, to specifically address any
complaints of sexual harassment.
• To Know More: If you would like to know more about the policy on Prevention of
Sexual Harassment (POSH) policy, please follow the below navigation
5
Mandatory Training* – CEBC & POSH
Login to MyBeatPlus http://mybeatplus.techmahindra.com/
For authentication, use your Domain\LAN ID

credentials ex:
TECHMAHINDRA\AW00123456
Follow Navigation Path MyBeat > Twingo > DEXT > My Mandates
Need Help? Please contact your designated HR SPOC
Note: The employee first need to register on blended

activity and need to complete all child activities
which comes under blend to roll up completion
on blend.
* Mandatory exams should be completed with in 14 days of joining.
6
Whistleblower Policy
• Provides necessary safeguards for protection of associates from
retaliation or victimization for whistleblowing in good faith
• Tech Mahindra encourages all its stakeholders to communicate and raise
any behaviour or practice, they may be aware of and suspect to be
unethical, illegal or otherwise inappropriate and harmful to the company
• To Know More: If you would like to know more about policy on Whistle
Blower Policy, please follow the below navigation
Grievances/Complaint E-Mail your complaint to:
Whistleblower Complaint CORPORATEOMBUDSMAN@TechMahindra.com
Prevention of Sexual
POSH@TechMahindra.com
Harassment (POSH)
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Be SOCIAL responsibly!
Do not use TechM and/or TechM*.* as address to establish any account on a
social media platforms / Blogs etc.
Do not refer or post any TechM /customer specific references like email
addresses, logo, trademark information, employee numbers, account
information, internal project/customer information, financial information,
strategic decisions, internal email excerpts, internal security details, internal
communications that are limited to circulation within the organization, TechM
name along with blog site domain name/blog site URL itself or any copyrighted
material which are available to you by virtue of working with TechM.
When in doubt, seek approvals
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Information and Security
ID Cards and Access System Controls Security
• Wear ID badge around your • Do not leave your PC unattended without • Raise incidents through
neck within the company’s locking the screen. Incident Management System.
premises. • Do not share your password, not even with • Co-operate with security
• Swipe to access. Do not tailgate. your manager. Do not write down your guards when they request
password anywhere. you for checking your
• Do not enter restricted areas
• Do not visit sites that contain obscene, belongings
without proper authorization and
do not put obstacles in the way hateful or any objectionable material. • Complete the mandatory
of access doors. • Do not open attachments unless you are exam: Tech M Internal Security
aware of the sender. within 1 month of your joining.
Go through the material and
• Do not initiate / forward chain or spam mails. ISG Policies.
• Lock and key all your important documents.
Click here to read the Policy
9
Performance Management Process
Goal Setting –
Two way process
Inspiring Performance Development

Plans / Career
Compendium
of preset
Scorecard measures
An Improved and Integrated Performance
Management System to encourage people to
perform, a platform to measure, track and
enable performance, growth & development Performance
Quarterly and
Reviews
needs for all associates globally. (No Forced
annual
conversations
Ranking)
Payout linked
to goals / pay for
performance
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Performance Management – Key Drivers
Process KPI's: Define the Key Responsibility Areas (KRA) along with metrics. Performance linked incentive in line
with agreed metrics with customer
Defined KRA's: Project metric requirement like production, accuracy, TAT, critical errors, etc. are defined on
the initiation of the project
Rewards and Recognition System: Through stack rankings, we award top performers through incentives,
pat on the backs and other awards. Awards and rewards on periodic basis (daily, weekly, monthly, quarterly,
annually)
Bottom Quartile Management: Through stack rankings we identify the Operators who do not meet the
required KPI's. Further improvement plan is executed as per the BQ management Policy
Goal Setting: Employee sets goals, aligned with “Customer”, “Finance”, “People” and “Process”
Review and Feedback: Periodic performance feedback (daily, weekly, monthly, quarterly, annual),
improvement areas identified, growth path aligned with career aspirations
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Recognition @ TechM
areer- Are my career aspirations met?
lignment- Am I creating value for techM?

Bravo Pat on the Back Standing Digital Warrior
Ovation Award
ecognition- Do I feel special?
mpowerment- Can I make a difference
trive - Am I Able to integrate life and work?

Innovator of the Month Best AQTivist Best Manager Special Award
• Align Goals (SMART)

• Nurture Potential to Perform
• Review & Reward Performance (Balance Score Card)
• Reward Innovation & alternate thinking
• Manager & Peer recognition
• Learn from failures / Celebrate success Team Lead of Grand Salute Guru – The Best Team
the Quarter – Live Wire People Manager Award
• Global Rewards Platform - Kudos
12
Business & Style. Connected.
All working Days:
Associate may wear casual clothing

• Jeans without tears/rips or ragged edges.
• Hats, caps and bandanas are not allowed.
• Hooded sweatshirts are not allowed.
• Yoga pants or sweatpants are not allowed.
*During customer meetings or presentations, it will be required to

Wear business attire. Advance notice will be given.
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Simple tips to make meetings more effective
BEFORE THE DURING THE AFTER THE

MEETING: MEETING/VIRTUAL MEETING: MEETING:
• Clearly mention the purpose & • Keep your mobile phones on silent. • Document the actions –
agenda of the meeting to • Be prepared with necessary materials, WHO will do WHAT by
attendees. documents, or presentations. WHEN.
• Share reading material / slides (if • Give updates on actions from the last meeting (if • Schedule the follow-up
any) at least 24 hours in advance. any). meeting as needed.
• Clarify who is Mandatory and who • Stick to the time allotted to you.
is Optional – use the calendar • Keep laptops and Teams notifications muted;
feature of Mandatory and Optional when presenting, disable mail / other notifications.
to do so. • Actively take notes and document action items.
• If a meeting needs to be cancelled, • Test audio and video settings prior to the meeting
please do so 24 hours in advance, to avoid technical issues.
and avoid last-minute • Ensure the physical background is tidy and
cancellations. appropriate (or use a professional virtual
background).
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Band
Structure
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Band Structure
Band ‘E’
• Manages Enterprise
& Business
Band ‘P2’
• Manages Functions
Band ‘P1’
• Manages Systems/ Department

• Manages Managers
Band ‘U4’
• Manages Teams
• Manages processes
Band ‘U1-U3’
• Manages Self
• Manages Activities & Tasks
16
BPS MyApp
BPS MyApp is here to help make your life easier by offering
you loads of benefits.
• Get info on IJPs and apply on the go

• See important communication outside the office too
• Locate BPS offices anywhere
• Access BPS policies at your fingertips
• Share your big business ideas on the go
17
BPS MyApp
Download now
Android Devices
https://play.google.com/store/apps/details?id=com.techmbps.myapp
iOS Devices
https://myappbps.techmahindra.com/myappIOS/index.html
18
Thank
you
Disclaimer
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circulated, published in any media, website or otherwise, in any form or manner, in part or as a whole, without the express consent in writing of Tech Mahindra Business Process Services or its
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19

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Organizational

Equal Opportunity and Diversity

• Click here to read the Policy

• Click here to read the Policy

For authentication, use your Domain\LAN ID

Need Help? Please contact your designated HR SPOC

Note: The employee first need to register on blended

* Mandatory exams should be completed with in 14 days of joining.

• Click here to read the Policy

Grievances/Complaint E-Mail your complaint to:

Whistleblower Complaint CORPORATEOMBUDSMAN@TechMahindra.com

ID Cards and Access System Controls Security

Click here to read the Policy

Inspiring Performance Development

lignment- Am I creating value for techM?

mpowerment- Can I make a difference

trive - Am I Able to integrate life and work?

• Align Goals (SMART)

Associate may wear casual clothing

*During customer meetings or presentations, it will be required to

BEFORE THE DURING THE AFTER THE

• Manages Systems/ Department

• Get info on IJPs and apply on the go

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