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Well-being Services and Confidentiality Statement

Well-being Services Provided:

Accenture’s goal is to provide guidance, support, and a healthy working environment for you. During the time you
perform your role supporting sensitive and/or objectionable content, you may be expected to attend Well-being
Coaching on an individual and group basis as described more fully in the Acknowledgment Form, and in the
paragraph below. The Well-being Coaching sessions include work-related resilience building skills and training in
various stress-reduction techniques.

There are two different types of coaching sessions – Individual and Group coaching sessions. The Individual Coaching
sessions are one on one with your Well-being Coach and you may request additional on-demand sessions. Group
sessions are instructive and provide coaching support on coping with team-related issues or topics that have been
identified by an agent, team lead or based on trends noticed by the Well-being team or weCare team. Attendance to
the sessions is monitored by the weCare team to ensure that all agents receive well-being support.

Our Well-being Team includes trained professionals for both Individual and Group Coaching and will provide
information intended to help you manage sensitive and/or objectionable content.
However, for clarity, the Well-being Team will not:

- provide medical or clinical services

- treat, or provide ongoing coaching in order to manage mental health issues or disorders
- diagnose mental health disorders
- create or execute treatment plans and cannot give prescriptions for any medications
- mediate situations usually handled by other Accenture functions such as HR

The Well-being Program is not intended to replace the Employee Assistance Program (EAP) or any advice you may
receive from your medical doctors or licensed mental health professionals. We encourage you to seek additional
support and to pursue alternative coping mechanisms to suit your individual needs.

Personal Data:

We want you to feel comfortable sharing information with your Well-being Coach. Therefore, the only identifiable
information Accenture will collect from the Well-being Coach is your name and the dates of attendance at Well-being
Coach sessions. Well-being Coaches may keep their own notes as a matter of practice but will not share those notes
with Accenture or any client. Aggregated (non-identifiable) reports will be periodically sent to Accenture to help
Accenture better manage teams. The protection of your personal data is very important to Accenture. Accenture is
committed to keeping your personal data secure, and processing it in accordance with, applicable data protection
laws, our privacy statement (also available by contacting the weCare team at weCareteam@accenture.com) and our
internal policies, including Accenture’s Global Data Privacy Policy 0090. We invite you to carefully read the privacy
statement, which includes important information on why and how Accenture is processing your personal data.
Confidentiality:

The Well-being Coach will keep private the information you shared with them, except in exceptional circumstances.
The following are situations that may cause the Well-being Coach to disclose certain information:

(a) concerns that an agent is a danger to themselves or someone else;

(b) the disclosure of abuse, neglect, or exploitation of a child, the elderly, or a disabled person;

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(c) the disclosure of sexual misconduct, harassment, discrimination, bullying, or unethical behavior of
another agent;

(d) any situation where there is an indication of malice towards Accenture, client, systems, or teammates;

(e) order by a court to disclose information;

(f) direction from the client for the release of information (generally on an aggregated, non-identifiable
basis); or

(g) other requirement by law to disclose information.

Whenever reasonably possible, we will inform you if disclosure is necessary. Well-being sessions are not recorded by
audio, video or any other media for your privacy. If a training session is recorded, you will be notified and have the
option to leave the live session and watch the recorded training at a time convenient for you.

For more information about additional resources talk to your Well-being Coach. If you are experiencing an
emergency, please reach out to your local emergency services immediately.

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