Welcome to

Accenture
Trust & Safety
With care at its core, helping to build a
secure digital environment with
certainty, together.
Table of Learn about Accenture Committed to your growth

Contents 03 Accenture 14 Career development

Welcome to Accenture Trust 04 Accenture Operations 16 Talent of the Future

& Safety. Your journey
begins here. In this deck
you’ll find:
Well-being at the core
• Well-being resources for
you and your family
• Career info ranging from
your current role to future
opportunities
05 Welcome to Trust & Safety 18 Trust & Safety learning paths
19 Career accelerator pathways
08 Well-being resources
20 Careers at Accenture
11 Employee Assistance Program
12 weCare Support

Please note, Accenture provides this packet before your start date so you can begin learning more about the resources
available to you. While you will learn more about these resources after your start date and during New Joiner Experience, if
you have questions before then, please contact your recruiter. This material is meant for your use only; please do not
forward.

2
Accenture is a global professional services company with
leading capabilities in digital, cloud and security.

Accenture

Strategy &
Song Technology Operations
Consulting

Industry Specific Solutions

Our nearly 710,000 - and We embrace the power of Combining unmatched

growing – people deliver on the
promise of technology and
human ingenuity every day,
serving clients in more than 120
countries.
change to create value and
shared success for our clients,
people, shareholders, partners
and communities.
experience and specialized
skills across more than 40
industries—all powered by the
world’s largest network of
Advanced Technology and
Intelligent Operations centers.
3
Accenture Operations has multiple service offerings

Talent and Intelligent Compliance Marketing Sales Sourcing and

HR Finance as a Service Operations and Customer Procurement
Operations (CaaS) Operations

Supply Chain Utilities Trust & Safety Network Health Core Financial
Services

4
Welcome to Accenture
Operations Trust & Safety

Our Vision
Our Mission
At Accenture Trust & We are Accenture Trust & Accenture
Safety, we act boldly. We Safety. We are a diverse
think differently. We mix of pioneers, leaders Accenture
What we Who we do What is the
always put the well-being
of our people first. As a
and trend setters helping
to keep Internet platforms
Operations do? it for? benefit?
result, we build lasting safe and providing trusted Trust & Safety Every day, we go to We partner with Monitoring and
relationships with our platform experiences that
people, our clients, our demonstrate our care for work to accomplish global clients who reviewing content
Content one thing: To help operate digital across global
partners and the Internet the world. moderator

Client
Client
community that ties keep the Internet platforms, ranging platforms help keep
society together. Visit the Trust & Safety safe. Our focus is to from social media to our communities safer
portal after you have your moderate content ecommerce. We strive on the Internet.
Accenture Enterprise ID to across platforms to to help protect our
Our core values drive stay connected and learn help build a trusted families, friends, and
everything we do, and we more! environment and the communities
put them into action safer, better which they live in.
through Truly Human experience for all
principles, enabling our consumers of the
people to operate at their Internet.
best every day.

5
You don’t get this in many
careers… to impact people around
the world in a positive way and this
is what matters most to me and the
work we do every day. I am grateful
for this role and the teams I work
Clare Murphy
with and support. Trust & Safety Agent /
Content Moderator
Dublin, Ireland

Copyright © 2022 Accenture. All rights reserved. 6

Content moderation and
well-being go together
About content moderation

Content moderation is meaningful work

Content may be sensitive and/or objectionable

Conducted at a client or Accenture office or remote work from home,

in limited cases

Multiple shifts across a 24-hour time frame with standard breaks

according to local law and additional time during shift to focus on
well-being

Well-being support

Dedicated support via third party well-being coaches

Virtual calming room to help give your mind and body a break
throughout the day

Employee Assistance Program

Suite of growing well-being resources & community connection

7
Mental health
& well-being
support at
Accenture
We are committed to helping all
of our 710,000 people succeed
both professionally and
personally, and recognize there
are certain areas of our work,
including content moderation,
where our people may need
additional health and well-being
support. 8
Health and well-being
resources at Accenture

Truly Human Mental Health EAP Wysa app

Now more than Mental well-being The EAP is a free Sometimes you
ever, we need to is just as important and confidential just need to talk
take care of as physical well- benefits program things through
ourselves and being. We are available to all with someone
Our health and well-being benefits each other. Find
tips, tools and
community
creating a culture
to break down the
stigma associated
Accenture
employees. All
providers are
without feeling
judged or self-
conscious. We’ve
are designed to help us be our support for your
truly human
with discussing
mental health
available 24/7 for
phone counseling
got the perfect
companion for you

best and to help us and our

journey. challenges at — meet Wysa.
work.

families.
You will learn more about these
resources and the Total Rewards in
your country during New Joiner Calm App Thriving Mind Thriving Future of work

Experience to better understand Calm is a

meditation, sleep
and mental fitness
Thriving Mind is a
self-directed
learning
Together
Thriving Together
is an e-learning
Feeling
connected, being
included, knowing

what additional benefits are app dedicated to

the benefits of
mindfulness and is
experience to help
you prioritize your
mental well-being
course and digital
app, co-created in
partnership with
we belong,
however, and
wherever we work.
available. a free resource for
all Accenture
people.
with pioneering
brain research
from Stanford
Thrive Global,
to help you build
resilience and
Learn about our
journey in creating
the future of work
Medicine. create model.
experiences
of belonging.
Copyright © 2022 Accenture. All rights reserved. 9
Don’t neglect your wellness,
don’t neglect the resiliency
trainings…it is important to have
these types of activities and
balance in your life. It’s not only
important for you to have [this
balance], but it’s good for your Martin Barela
family, colleagues and our work. Team Lead
Austin, USA

Copyright © 2022 Accenture. All rights reserved. 10

Employee
Assistance The EAP provides a value-added offering to our people
Program (EAP)* and families regardless of where they live and work

What is it? Management consultation

The EAP is a free and

1 24/7 phone counseling
5 and management referral
services

confidential benefits
program available at Face to face or virtual Legal and financial
Accenture to help maintain
a healthy and fulfilling life. 2 sessions per member per
event 6 counseling
(available in most countries)
EAP counseling is available
24/7 for phone counseling.
Eldercare and child/parenting
They can assist with
personal or work-related
issues that may affect job
3 Coverage for all immediate
family members 7 services
(available for most countries)
performance or mental,
emotional or physical well-
being.
4 Access to additional online
resources 8 Access to EAP resources 12
months post-employment

*EAP benefits vary by country.

For contractors, your employer HR point of

contact can help you understand the EAP
support available to you.
Accenture’s weCare Program
Dedicated support for the well-being of our Trust & Safety community

The weCare Program provides dedicated support for the well-being of our Trust & Safety community via third party well-being
coaches.

You will learn more about the weCare program during New Joiner Experience.

The weCare program features

Engagement
Individual and On-demand activities,
group coaching coaching connection, and
sessions sessions learning
opportunities

12
weCare Success Stories
Content Moderators share the many benefits they receive from the program

“I have developed a lot of new
habits such as spending more
time with myself, meditation,
reading self-help books, …(now I
am) more open to new things”
“…the wellness (sessions) do “I’m able to share my thoughts “…wellness benefits the people “I started my wellness journey
help me to realize it’s ok to be and feelings and (am) happy that around you too; as you are when I joined Accenture and
vulnerable, it’s ok to not be ok, it someone is there to listen and socializing with (a) good ever since, it’s something I look
is ok to share” advise me” attitude” forward to every month”

I have found the individual coaching sessions to be very helpful in providing tangible steps to, not only handle
the mental strain of the project work, but also create a strong foundation of mental health habits to use
throughout my career. [weCare…] is awesome! And truly helped me be accountable in developing strong
mental health habits as well as being a sounding board to my experiences in the project.

13
Career development
Learning &
career
pathways
At Accenture Trust & Safety, we care
for YOU – our people – who help keep
the Internet safe.

We are committed to growing our

people by creating a nurturing
workplace environment. We want you
to progress, develop skills and pursue
learning paths that provide rewarding
careers while delivering our best for
our clients.
15
Talent of the Future

Learning new skills helps us prepare

for our current and future roles.

As Accenture continues to transform

the way our clients conduct business,
our skills must evolve to stay in step
with the rapid evolution of technology.

The learning portal is designed to bring

all the learning you need in one place in
order to power you up to become
the Talent of the Future.

*Resources can be accessed post start date with your Accenture Enterprise ID

16
Learning has been the
cornerstone of my journey.
The work that I do helps
others, and it drives my
passion. Zahara Fernandes
Global Quality Training Policy Lead
Mumbai, India

Copyright © 2022 Accenture. All rights reserved. 17

Trust & Safety learning paths
The possibilities at Accenture Trust and Safety - and beyond - are endless! Learn more, visualize your career path and listen to the
journey stories shared by your leaders and colleagues*.

Roles & learning journeys

You can explore the position most relevant to your role or a position you are interested in by clicking on the images on the learning portal*.
Each role contains a set of expectations and learning path designed to create rewarding career opportunities.

Copyright © 2022 Accenture. All rights reserved. 18

*Resources can be accessed post start date with your Accenture Enterprise ID
Career accelerator pathways
Professional development resources
At Accenture Trust & Safety, we are committed to supporting your
growth.

We know learning new Our market-recognized

skills is rewarding when certificate program is
you apply them to your intended to create more
professional path. job-ready skills, in your
current or future role at
Accenture and beyond.

Skilling and leadership Visit the Trust & Safety

programs offer unique Learning portal regularly
tools and resources to for details & newly added
enhance your skills and certifications and
ensure success of programs!*
completion.

*Resources can be accessed post start date with your Accenture Enterprise ID

Certification Programs Leadership Programs Upskilling Programs Learning & Development

Copyright © 2022 Accenture. All rights reserved. 19

Welcome
again to
Accenture
Trust & Safety
We’re thrilled to have you join our
talented team. Your experience with Trust
& Safety can take you places!
Careers at Accenture

Your journey begins here

20