1.

Informal letters
-personal, short, zappy style
-use of short forms
-pronouns are often omitted
-use of slang or coloquial English

P1: resaon(s) for wirting

Just few lines to..
P2,3: development
P4: closing remarks
I’m looking forward to + (meeting you / hearing from you)

2. Formal letters
-impersonal style
-frequent use of Passive Voice, single word verbs, non-colloquial English, formal language
-each paragraph develops one specific topic
-infrequent use of descriptive adjectives
-no use of short forms

Letters of complaint
Dear Sir / Madam,

P1: reson(s) for writing

I am writing to express my strong dissatisfaction with…
P2: To begin with…(your complaints)
P3: Moreover…(your complaints)
P4: Your expectations
>> I expect:
-a refund
-a letter of apology that my items will be replaced
-a voucher/ a discount
>> I insist that you refund my money at once
P5: I trust this letter wil receive your immediate attention and I look forward to…
Yours faithfully,
Letters of apology
P1: resaon(s) for wirting
Just few lines to..
P2,3: development
P4: closing remarks
I’m looking forward to + (meeting you / hearing from you)

Letters of application
Dear Sir / Madam,

P1: reasons for writing

I am writing in response to your advertisment… I would like to apply for the position of…
P2: your studies, education
I am graduated of…
P3: your previous experience
I have previous experience with
P4: The qualities that recommend you for this job
P5: Closing remarks
I trust I have necessary (qualification, experience, qualities) for this job. I enclose my CV and I look
forward to hearing from you.
Yours faithfully,

Transactional letters
P1: reasons for writing
I am writing in regard with (advertisment, leaflet)… I would like to…
P2,3: cover all the points in the task
P4: Thank you in advance. I look forward to hearing from you.

Formal/informal
Narative-Descriptive letters
P1: reasons for writing
P2,3: description on the event, person, object
P4: Closing remarks