TERMS & CONDITIONS

Table of Contents

1. INTRODUCTION
2. DESIGN COPYRIGHTS
3. REVISIONS OF DESIGNS
4. DELIVERY AND PENALTY FOR DELAYS / QUALITY PROBLEM(S)
5. DESIGN CHANGES DUE TO TECHNICAL NON-FEASIBILITY
6. MATERIAL CHANGES
7. CONTRACTORS CATEGORIES
8. VALUE-ADDED SERVICES
9. QUALITY ASSURANCE
10. CANCELLATION & RETURNS
11. CUSTOMER ABUSE POLICY
12. MILESTONES AND PAYMENT TERMS FOR PROJECTS
13. PHOTOGRAPHING COMPLETED WORKS
14. BLOGGING GUIDELINES
15. ACCEPTANCE OF TERMS

INTRODUCTION

Our prices include taxes. All customers are expected to pay taxes and duties following
government regulations and rates. We help our customers with financial loans and services, but
the terms of these are solely at the discretion of the service provider.

Taxes and Duties:

All Farwood product pricing (except consultancy fees) is inclusive of taxes. The taxes have been
mentioned in your estimate and will be charged at the time of billing at each stage as per
prevailing government tax rates.

Financial Services:
Farwood only facilitates financial loans and services. Approval, processing and terms of the
loans and services are at the sole discretion of the financial entity/partner/service provider.
DESIGN COPYRIGHTS

All designs shared are the exclusive copyright of Farwood and cannot be used, installed
and/ or shared without prior written consent from the company.

1. All designs shared with the Client at any stage of the customer journey are the exclusive
copyright of Farwood. The designs are shared with the intent that the order for the same
is placed and executed by Farwood.
2. Any designs shared by Farwood cannot be used, installed and/ or shared in any way or
form without the prior and written consent of Farwood.
3. Personalized design presentations will be shown to the Client through the WhatsApp
group created by the Admin/ Designer. These will be shared on WhatsApp group only
after 50% of the payment has been made towards the Design Fees.

REVISIONS OF DESIGNS

After consultation between Farwood’s certified Designer and Client, all design proposals
are made. There will be a maximum of 5 to 6 discussions and revisions on the layout
making. Later on, the Client is expected to approve the final one.Once the Client has
signed off on GFC drawings or estimate/ quote, it is considered final.

1. Once the layout gets approved, 3D and 2D work will start. The Client is allowed to
request two major and four minor 3D design changes if really required, such as changing
the finishes or adding or removing furniture items.
2. Post-kickoff site measurements are final. Any differences will add to the project cost.
Client-signed GFC/BOQs are final and changes will impact the project quotation and
timeline.
3. Farwood shares a design proposal after consultation with the client. Revisions are
allowed within the design service days listed in the proposal.
4. If the design proposal is not what you expected, you can request one to two revisions
within the given timeline. This will add to the number of Design service days and you will
be charged additionally.
5. 3D images are for representation purposes only and may not be 100% accurate. There
may be a 2-20% variation between the 3D images and the actual product. Farwood
cannot be held accountable for this.
6. Designers’ measurements/counts for any site work are not final. Measurements taken
after the kick-off and verified by the Project Manager/Contractor will be considered final,
and any differences will be paid for by the Client. Additionally, any changes requested in
the design after the kick-off will extend the design, production, and execution timelines.
7. Once the Client has signed off on GFC drawings or estimate/ quote, it is considered
final. The Client should clarify any questions they have with the Designer if they do not
understand the drawings or the quote. The client must also ensure that the Designer has
included all of the changes or additions they have requested.
 8. If a change is requested in the GFC after sign-off, the Client will be expected to pay the
difference and allow for new timelines to complete the project. The project Design and
Management fee is to be paid to Farwood’s account.
9. The fee is levied based on the given presentation at the beginning including your taste
for the interior style, your budget, & the Estimation that Farwood shared at the 1st stage
along with the Design proposal.
10. The fee is applicable on all items (inclusive of modular and on-site services).

DELIVERY AND PENALTY FOR DELAYS / QUALITY PROBLEM(S)

Your order for modular furniture will be executed & delivered as per the timelines
discussed; however, we are not responsible for delays due to external reasons.

● Changes made to your designs can impact delivery time.The start date for the Designing
of the project is when 50% Design work payment has been released by the Client.
● The end date is when the Client releases the remaining 50% of the Design work and
does a final sign-off on all drawings, and the scope of work has been given by the Client.
● We guarantee delivery on or before the assured date. Delays may occur due to third
parties, force majeure, or changes to your order.
● When we commit to completing your project in 45 days/ 60 days/ 90 days or so on, it is
the period for executing the project after the Design sign-off. The start and end dates are
defined in the agreement w.r.t. Execution.
● The timelines for Design are in addition to what has been stated above for the execution
phase.
● The project will start on the day that Farwood’s Account Team receives a 65% advance
payment of the project cost (excluding our fee), as per the estimate..and 35% on
delivery.

After the realization of the 1st stage advance consultancy fees, i.e., 50% Design fees, the
following activities will take place:

Scheduling of site measurement, survey and recording of the team's visit to the site. Please
note that this step is dependent on site readiness, which the Client has to confirm with the
company.

Assigning a Designer

● Designer’s first call with the Client – The first meeting at the site will be scheduled
within 7-10 days after the first furniture layout is produced, if possible and convenient for
both parties.

● Delays – Any delays caused because of the Client’s vendors, site readiness, payment
delays, client’s material selections not completed, delays caused by the builder, delays
 by the Client in accepting quotations and other delays because of client dependencies in
the design service days and/ or because of force majeure conditions will not be
considered in the delayed days.
● Damages – Farwood will not be held responsible for damages caused during the
installation, fixing or moving of Client procured material such as flooring material,
electrical/ plumbing fittings, appliances, hardware, or miscellaneous fixtures/ materials.

DESIGN CHANGES DUE TO TECHNICAL NON-FEASIBILITY

Contractors that work on the project can be categorized as – Farwood’s vendor, Client’s
vendor, Farwood’s referred contractors, and Farwood’s employees’ referred contractors.
Farwood is completely responsible for the works undertaken and the warranty terms are
applicable as enumerated in the company’s Warranty Policy. The company is not
responsible for the work or any damage caused by contractors in other categories as
listed above.

At the time of execution, there may be Design changes due to site conditions, material changes
and/ or technical non-feasibility. The Client will need to approve these changes when brought to
their attention by the Designer/ Project manager and the implication(s) thereof. Quotations may
change through the process until the project reaches the sign-off stage.

MATERIAL CHANGES

The Client can make changes to the materials selected up to the design sign-off stage.
Any material changes made after the payment of complete Design fees will incur the cost
of the works undertaken and might increase timelines.
● Materials can be changed with the Client’s approval because of the –
1. Case of material unavailability (after earlier confirmation is received).
2. The quality of what was selected by the Client changed during procurement.
3. Farwood is not happy with the quality provided by the vendor.
4. Finish and material selections must be done with Farwood & take approval
together.
● Materials may become unavailable by the time the project reaches the installation stage.
If the chosen material is not available from the supplier (for reasons beyond our control),
Farwood will not be liable to pay compensation for delays. Additionally, if the customer is
asked to choose an alternative finish, they must do so immediately to avoid unnecessary
delays in execution and/or production.
● If the vendors are from the Client’s side, the Client needs to ask their vendors to provide
material details & supply on time during on-site work to ensure there is no delay in work
& no damage to pre-existing works during execution.
CONTRACTORS CATEGORIES

1. Farwood’s contractors
2. Client’s contractors
3. Farwood’s referred contractors
4. Farwood employees’ referred contractors

1.Farwood’s Contractors – For works undertaken by Farwood’s vendors, Farwood will raise
the relevant invoices of the stage the project is at and payments will be made to Farwood.
Farwood is utterly responsible for the works undertaken and the warranty terms are applicable
as enumerated in the company’s Warranty Policy.

Responsibility for any damage/theft on your site will be taken by us only if the site is exclusively
under our control and no work is undertaken or access is shared with vendors who are not
appointed by us.

2.Farwood’s Referred Contractors – A representative of Farwood may be asked by the Client

for a referral of a vendor for works that Farwood does not undertake.
Farwood onboards vendors for ancillary works that are not yet within the scope of services that
the company offers.

Farwood is not responsible for the works of Farwood’s preferred contractor(s).

The estimate is given directly by the vendor, and the payment is given directly to the contractor.
Farwood will not give guarantees of timelines, quality, or finish in such a case. Also, the
Warranty Policy does not apply to works undertaken by Farwood’s preferred vendors.

3.Client’s Contractors – Farwood is not responsible for work undertaken by the Client’s
contractor(s). The estimate is given directly by the vendor, and the payment is given directly to
the contractor.
Farwood will not give guarantees of timelines, quality, or finish in such a case. Also, the
Warranty Policy does not apply to works undertaken by the Client’s contractor.

4.Farwood’s Employees’ Referred Contractors – The Client may ask for references directly
from the project managers, designers, carpenters, or other Farwood contracted staff and
Farwood contractors/ Farwood preferred contractors.
Please note that the team has been given strict instructions not to refer any vendors from their
side directly. Farwood is not responsible for such contractors’ works, quality, or timeline.

If the Client gets any commitments from them or has paid any money to them, it does not fall
under the contract between the Client and Farwood.
Additionally, if you direct our maintenance team during the snag or warranty period and get work
done by our maintenance team on products that were not made by the Farwood team but by
your vendors, Farwood referred contractors, Farwood employees’ contractors and it comes to
our knowledge, you will be billed for the same. *This price will not be open to negotiation.

VALUE-ADDED SERVICES

Farwood provides its Clients with value-added services including deep cleaning before
handover, floor covering, and coordination with builder’s agents vis-a-vis furnishing
details of civil, electrical, and plumbing changes if any.

● Deep cleaning of your project will be undertaken by Farwood only once and before
project handover, and on a chargeable basis.
● Floor-covering of your project will be undertaken by Farwood, before the commencement
of works at the site, and on a chargeable basis.
● Farwood & the Client will coordinate with the builder’s agents concerning furnishing
details of civil, electrical, and plumbing changes if any. When within Farwood’s scope of
services, we will issue GFC (Good For Construction) drawings to our contractors to
execute the same.

QUALITY ASSURANCE

Farwood services result in custom-made products that are not off-the-shelf and/or
standard products. Therefore, mistakes in installation, vendor errors, differences in
material quality/ delivery, site works, etc. can occur. We commit to fixing such errors as
soon as possible.

● Please note that Farwood services result in custom-made products that are installed at
your site and not bought off-the-shelf and/or are not standard. Despite our best efforts
and precautions, errors such as differences in material quality, material deliveries, site
works, installer errors, vendor errors, and the like can occur.
● These mistakes that can happen during site work, dispatch, and/or installation are rare
but possible. However, we assure you of Farwood’s commitment to deliver the product
as per our policy, and we undertake to fix such errors at the earliest.

CANCELLATION & RETURNS

Non-manufacturing defects/ damages post-delivery of products cannot be returned or

replaced. Refunds for advance paid will be paid only if approved by Farwood

● Any non-manufacturing defects and damages post-receipt of delivery are not valid for
returns or replacements. Customized/personalized and made-to-order furniture,
purchased from Farwood, cannot be returned or exchanged.
CUSTOMER ABUSE POLICY

Farwood expects the Client to respect the service provider and be courteous to all our
employees. We request everyone to resist hostile or abusive behavior in case of an
unsatisfactory experience and/or unexpected delays. Farwood reserves the right to
discontinue projects and/or initiate legal action in the event of such behavioral
circumstances.

● Farwood always prides itself on the paramount importance it gives to customer service.
Company employees/personnel are trained to treat customers with the utmost respect in
every interaction at every stage of the Client’s journey with us.
● Despite our best efforts, in exceptional mitigating circumstances, like systems downtime,
last-minute changes, and policy-related issues, our services may be impacted for short
durations, and we must reduce and minimize such circumstances to the maximum
possible extent.
● The company expects the Client to respect its service provider and be courteous to the
employees of the company.
● We request Clients be mature in their understanding of the situation and resist resorting
to hostile and abusive behavior. In such behavioral circumstances by a Client, the
company reserves its right to take all such steps that may be deemed fit, including
discontinuation of the project and/or initiating legal action civil and criminal.

MILESTONES AND PAYMENT TERMS FOR PROJECTS

*Payment Terms Structure for the items that get added to Interior work –

1. Design and Consultancy –

a. 50% – Before starting the Design work
b. 50% – At the time of approval of the GFC Design work

2. On-Site Work –
a. 65% – To start the site work & Production
b. 35% – Upon Delivery

*All payments once made at each stage are non-refundable and non-redeemable.

PHOTOGRAPHING COMPLETED WORKS

For the architecture & interior designer’s portfolio of works, the Client must agree to allow the
Designer (Farwood) to photograph and take videos of the project through all its stages of work
and after the project is completed, which means that the client will allow for ‘before and after’
pictures.
If the photographs are used for business or publicity reasons like posting online, on social
media, or for marketing and advertising, Farwood will agree not to disclose the client’s name or
address without prior consent.

We recommend the Client cooperate with us by letting us take the video shoot along with the
Client’s live testimony, and this would be added to the Video of your completed site.

BLOGGING GUIDELINES

Farwood platform encourages users to contribute to our architecture and interior design
community through blogs and discussions. To maintain a respectful and informative
environment, we have established the following guidelines for blogging:

● As a contributor to our blog, you are solely responsible for the content you post. This
includes articles, comments, and any other form of user-generated content. Please
ensure that your contributions are accurate, appropriate, and compliant with our
guidelines.
● We value constructive and respectful dialogue. Please avoid any form of hate speech,
personal attacks, or discriminatory behavior. Treat others with courtesy and respect their
opinions, even if you disagree.
● When submitting a blog post, ensure that it is your original work, or you have obtained
the necessary permissions for any third-party content used. Plagiarism and copyright
violations will not be tolerated.
● Blog posts and comments should be relevant to the topics of architecture, interior
design, or related discussions. Off-topic or spam content may be removed.
● Do not use the blog or comments section for blatant self-promotion or commercial
purposes unless explicitly allowed by Farwood. If you wish to advertise or promote
products or services, please contact us for advertising opportunities.
● Use appropriate language and maintain a professional tone. Avoid excessive use of
profanity or offensive language.
● Do not share personal information, including contact details or sensitive information, in
your posts or comments. Respect the privacy of others as well.
● Farwood reserves the right to moderate, edit, or delete any content that violates these
guidelines. We also reserve the right to suspend or terminate the accounts of users who
repeatedly violate these rules.
● If you encounter content that you believe violates our blogging guidelines, please report
it to our moderation team at contact@farwood.com.
● By contributing to our blog, you acknowledge and agree to adhere to these guidelines.
Failure to comply may result in the removal of your content and potential account
suspension.

We appreciate your participation in our architecture and interior design community and thank
you for helping us maintain a positive, informative, and respectful atmosphere.
ACCEPTANCE OF TERMS

By signing this document you agree to be bound by these Terms and Conditions.
It is understood and agreed that this payment is made and received in full and complete
settlement and satisfaction the causes of action, claims and demands mentioned herein;
that this Release contains the entire agreement between the parties; and that the terms of
this agreement are contractual and not merely a recital. This Release may not be altered,
amended or modified, except by a written document signed by both parties.

Furthermore, this Release shall be binding upon the undersigned, and his respective heirs,
executors, administrators, personal representatives, successors and assigns. This Release shall
be subject to and governed by the laws of the State of [State].

This Release has been carefully read and fully understood by the undersigned. The terms have
been explained to me and I am freely, knowingly and voluntarily entering into this Release.

ACCEPTED ON

Date:

Signed:

Name:
[Individual / Business Releasing Liability]