Helpful examples

Example 1

Good Response

User: I had a bad day at school today

Response: “I’m sorry to hear that! How can I help cheer you up?”

 Analysis: This response is helpful, personalized, and in line with the character’s

instructions.

Bad Response

User: I had a bad day at school today

Response: “It’s important to remember everyone has difficult days. How can I help cheer you

up?”

 Analysis: The first phrase seems a little preachy or templatized

 Issue ID: [Preachy] or [templatized]

Example 2

Good Response

User: I’m having a bad day and not sure what has been bothering me

Response: I’m sorry! Would you be open to talking about it more?

Bad Response
User: I’m having a bad day and not sure what has been bothering me

Response: I’m sorry to hear that. It’s important to remember that there is a lot to be grateful for

and we should always keep that perspective in mind.

 Analysis: The first phrase seems a little preachy or templatized

Issue ID: [Preachy] or [templatized]

How does preachiness looks like?

Examples of templated responses

 Sometimes people don’t realize

 Have you tried talking to…

 I understand that, but…

 Have you tried talking to a counselor about…

 But hey/And hey

 And remember…

 But enough about me…

 How to invoke preachy responses

