IT2222

04 Activity 1

Name Date
Section Score

Case Study

Direction: Analyze the following scenario and answer the given questions. Elaborate on your answers. (4 items x 5
points)

Christoph is an IT professional working as an operations manager for a BPO company. For the first half of his
career, he was praised and hailed for his exceptional work by effectively and effortlessly applying management
information systems (MIS) to their operation, further developing their strong data analytics reports. He was even given a
certificate for it.

After a while, the unexpected happened. The MIS was not reflecting accurate and timely information; the fixes he
had used before are not working anymore. He even tried applying other information systems to replace the existing ones
to avoid malfunction, but those did not work. The company started getting delays on the insights and reports resulting in
the company halting some of its operations. After many attempts and various changes later, the issue is finally resolved.
Who did it? Christoph. As expected, he is met with praise and applause just like before.

Christoph knew he messed up the moment the MIS was not reflecting accurate information. Before it happened,
he tried to modify the system to further advance it without telling anybody, and without proper and finalized authorization.
It worked during the first few months, with only minimal errors that he could easily fix. It was too late when the error
expanded more than he could ever imagine.

Questions:

1. What were the ethical responsibilities that Christoph lacked?

2. What professional responsibilities did Christoph fail to accomplish?

3. Christoph’s action displayed carelessness, putting harm to the company. How would such behavior affect a
successful company?
4. If the company investigated the situation and traced it back to Christoph, how would they ensure that this behavior
is not repeated in the future?

GRADING RUBRIC:

Performance Standards Points

The student provided clear and justified explanations. 3
The student explained with at least five (5) sentences. 2
Total 5

04 Quiz 1 *Property of STI

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