KALEAB

BELETE
Addis Ababa | 0932505088| beletekaleab21@gmail.com

Summar y of skills
Customer handling and negotiating skills, ERP software,

Salesforce software data interpretation and case categorization,

Email marketing and customer support, refund specialists and accommodation specialists,
critical thinking, problems solving, digital marketing

Degree / Date of Graduation

Bachelor degree in accounting and masters in business administration with 3.17 GPA
graduate on 2023

Experience

For 3 years worked as sales and customer service at shopia online marketing and inventory
management 2019-2022
MMCY TECH I have worked as customer service representative and have been promoted to
higher level of support within 3 weeks on starting the job and worked as a chat and also
phone customer service handler. 2023

Last Employer MMCY TECH Ethi opia October 2023

At starting level handling first level calls and customer service was how I started then due to
my current knowledge of customer service I was promoted to higher level of support and
handed escalated calls which was transferred from first level from Ethiopia, Rwanda, and
Kenya due to the refund amount being more than 100 dollars and when the customer is
upset.

Award Type of Award / Award Description

I have been chosen as best customer service representative 3 times with the three months I
was working at MMCY which was an outsourcing company for shutterfly a company which
produces prints at international level and I have gotten an experience in salesforce software
and also I had taken a course in CRM and gotten a certificate for that and worked as Email
marketing and phone and chat customer service support at MMCY tech
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Subject: Recommendation for Kaleab Belete Sime

To whom it may concern

I am writing to highly recommend kaleab Belete Sime for any customer service position within
your esteemed organization. Kaleab worked as a dedicated customer service representative on
my team for 3 months and consistently demonstrated exceptional professionalism and
dedication to delivering an outstanding customer experience.

Kaleab consistently displayed a high level of empathy and attentiveness in his interactions with
customers. He had a remarkable ability to actively listen to customers and understand and
address their needs effectively. His patience and willingness to go above and beyond to ensure
customer satisfaction were evident in the continuous positive feedback we received from our
customers. Kaleab consistently exceeded performance metrics and received numerous
commendations for his exceptional customer service skills.

One of kaleab's greatest assets is his strong interpersonal skills. He effortlessly built rapport
with customers, establishing a sense of trust and understanding. His friendly and approachable
demeanor put customers at ease, enabling him to diffuse difficult situations and find mutually
beneficial solutions. Kaleab's excellent communication skills, both verbally and in writing,
allowed him to convey information clearly and concisely, ensuring customers felt heard and
valued.

Kaleab’s commitment to personal growth and learning is commendable. He actively sought

feedback and implemented it to continually enhance his skills and performance. Kalab quickly
adapted to new technologies and systems, demonstrating his ability to learn and integrate new
knowledge efficiently. He was always eager to take on new challenges and responsibilities,
showcasing his versatility and commitment to his professional development.

Moreover, Kalab's ability to work collaboratively in a team environment was exemplary. He

actively contributed ideas and insights during team meetings, demonstrating his commitment to
the team's success. Kaleab was always willing to assist his colleagues, readily sharing his
expertise and knowledge. His positive attitude and team spirit had a contagious effect on the
team, further enhancing the work atmosphere.

In conclusion, I wholeheartedly recommend kaleab Belete Sime for any customer service
position. His exceptional customer service skills, remarkable interpersonal abilities, and
commitment to personal growth make him an invaluable asset to any organization. I am
confident that he will excel in any role that involves customer interactions.

If you require any additional information or have any questions, please do not hesitate to contact
me. Thank you for considering kaleab Belete Sime for this opportunity. I assure you that he will
make significant contributions to your organization.
Sincerely,

Agape Fikru Legesse,

Team Lead
+251911063780
agapeflegesse@gmail.com