Job Title

Customer Service Officer (Junior/Senior)

Working Condition
Work Time : 8:00 am - 5:00 pm (1h break)
Work day : Wednesday - Sunday (Mon, Tue will be day off)
**They can negotiate working day if really needed

Age/Gender
20~28 / Female preferred
Job Description
Spean Luy is willing to hire Junior and Senior Customer Service staff who can provide support in resolving customer
issues related to registration process and other services by chatting and phone call (no face to face).
- Support customers by FB/Telegram chatting or a phone call for their online financial services registration
- Data registration of documents submitted by customers (ID cards, certified photos, proof of income, etc.)
- Screening of customers for loan eligibility based on the manual
- Respond quickly and accurately to customers via chat and resolve customer complaints
- Maintain customer database and update periodically
- Refer complex issues to the management team to assist improvement of their services

Requirement
- University students or Fresh graduates can apply (salary: $200-300)
- Able to handle multi tasks without any compliment
- Good English skills in written and speaking
- Understanding basic IT knowledge in order to deal with their system
- High-Motivated to learn new things about their services and customer service
- Fast learner, good at communication and flexible person
- High IQ (5/10 points or above)

Priority
- Have experiences as a Teller or a Credit officer in Banking or MFI is a plus (salary:$400~nego)
- Working experience under a foreign boss
- Advanced IT skills and Advanced MS Office

Company Profile
Spean Luy is a Japanese fintech (financial technology) company duly registered in Cambodia. We provide microloans
and Buy Now Pay Later services to the unbanked people in Cambodia through our mobile app Spean Luy.
We are a Start-up company and currently have about 40 employees, including Indian, Indonesian, and other
multinationals, and we plan to further expand our staff and business in the future.