RecoverPoint: Hardware failures | Dell 中国 https://www.dell.com/support/kbdoc/zh-cn/article/lkbprint?ArticleNumber=00005696...

文章编号: 000056969

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RecoverPoint: Hardware failures

摘要: Fan, disk, power supply or RPA failure.

受众级别: 内部

文章内容

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RecoverPoint: Hardware failures | Dell 中国 https://www.dell.com/support/kbdoc/zh-cn/article/lkbprint?ArticleNumber=00005696...

症状

Customer receives messages informing hardware failure like fan, disk , power supply or RPA.

For fan failure:

"WARNING: RPA fan failure detected. Contact EMC Customer Service. ; Cluster_Name ; RPA X in Cluster_Name"

For disk failure:

"WARNING: RPA disk drive failure detected. Contact EMC Customer Service. ; Cluster_Name ; RPA X in Cluster_Name"

For power supply failure:

"WARNING: Power supply failure detected. Check electrical power to both power supplies. If problem persists, contact EMC Customer Service. ; Cluster_Name ; RPA X in

Cluster_Name"

For RPA failure:

"RPA X in Cluster_Name is down"

原因

Sometimes these warnings may be caused by power supply issues and a power cycle can clear them. If the warning message still persist after rebooting the RPA, then it's a real alarm

and the part in question needs to be replaced.

解决方案

- For fan failure:

First reboot the RPA that the error appears on, if the issue is not resolved then replace the RPA.

- For disk or power supply failure:

First reboot the RPA that the error appears on, if the issue is not resolved then:

• If Gen# 4 : then the whole RPA needs to be replaced

• If Gen# 5 : then only the failed part needs to be replaced

- For RPA failures:

1. Check whether the RPA is pingable through WAN/LAN or not.

2. Check if there are any errors on the physical LCD of the RPA.
3. Try to reboot the RPA while connecting a monitor and keyboard to monitor the RPAs while booting in case any input requested while booting process.
4. Make sure that the cables are connected properly.

In case after applying the mentioned steps RPA is still down, then it needs to be replaced.

其他信息

For replacement, please contact EMC support and provide them with RPA software version , serial number and Gen # .

合作伙伴注意事项

Part number for replacement:

• Gen 3 P/N 100-562-911

• Gen 4 P/N 100-562-779

• GEN 5 P/N:

◦ 100-564-200-02 (RPA)

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RecoverPoint: Hardware failures | Dell 中国 https://www.dell.com/support/kbdoc/zh-cn/article/lkbprint?ArticleNumber=00005696...

◦ 105-000-244-01 (750W Power Supply)

◦ 105-000-237 (300GB 2.5" 10K RPM SAS Disk Drive)

• Gen #6 P/N RecoverPoint: GEN 6 RPA Part list

文章属性

受影响的产品

RecoverPoint

产品

RecoverPoint

上次发布日期

20 11月 2020

版本

文章类型

Solution

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