MINISTRY OF EDUCATION AND TRAINING

HCMC UNIVERSITY OF ECONOMICS AND

FINANCE
FACULTY OF INFORMATION TECHNOLOGY

REPORT
Academic year 2023 - 2024
Semester: 2B
Topic : Report And Communication Planning And Controlling

Course Title : E-commerce project management

Course ID : BUS1119E
Class ID : 231.EBU1119E.B04E
Instructor : Dr. Nguyễn Phương Liên

Group : 06
Students : Tran Minh Duc_215120097
Bui Vu Anh Hao_215121366
Nguyen Nguyen Quy Khoi_215121763
Pham Khac Hieu_215120756
Mai Đuc Phu_205121253
Lương Anh Dũng_215121181

Ho Chi Minh City, June 6th 2024

REPORT UEF

MINISTRY OF EDUCATION AND TRAINING

HCMC UNIVERSITY OF ECONOMICS AND
FINANCE
FACULTY OF INFORMATION TECHNOLOGY

REPORT
Academic year 2023 - 2024
Semester: 2B
Topic: Report And Communication Planning And Controlling

Course Title : E-commerce project management

Course ID : BUS1119E
Class ID : 231.EBU1119E.B04E
Instructor : Dr. Nguyễn Phương Liên

Group : 06
Students : Tran Minh Duc_215120097
Bui Vu Anh Hao_215121366
Nguyen Nguyen Quy Khoi_215121763
Pham Khac Hieu_215120756
Mai Đuc Phu_205121253
Lương Anh Dũng_215121181

Ho Chi Minh City, June 6th 2024

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Integrity commitment

“I have read and understood the behaviours of academic integrity

violation.

I affirm that I have not given or received any unauthorised help on this
assignment, and that this work is my own”.

Date: …06.../…06…./2024
(Name and signature)
NGUYEN NGUYEN QUY KHOI (LEADER)

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Contents
PART 1: OVERVIEW OF PROJECT’S REPORTS..........................................................................................6
1. PROJECT REPORTING:.............................................................................................................................6
2. PROJECT REPORTING: DEFINITION AND WHO REPORTS TO WHOM:.................................................6
3. DAILY OR WEEKLY REPORT:..................................................................................................................7
3.1 Recap of Previous Period:...............................................................................................................................7
3.2 Current Progress:...............................................................................................................................................7
3.3 Challenges and Solutions:...............................................................................................................................7
3.4 Upcoming Plans:.................................................................................................................................................8
3.5 Key Metrics:..........................................................................................................................................................8
4 . TASK-BASED REPORT (TIMELINE REPORT):........................................................................................9
4.1 Task List:................................................................................................................................................................ 9
4.2 Timeline Overview:.............................................................................................................................................9
4.3 Task Status:............................................................................................................................................................ 9
4.4 Resource Allocation:........................................................................................................................................10
4.5 Dependencies and Constraints:.....................................................................................................................10
4.6 Progress Updates:..............................................................................................................................................10
5 . QUALITY REPORT:................................................................................................................................11
5.1 Quality Standards and Criteria:................................................................................................................12
5.2 Quality Assurance Processes:...................................................................................................................12
5.3 Quality Metrics and Measurements:.......................................................................................................12
5.4 Quality Control Activities:.........................................................................................................................12
5.5 Quality Improvement Initiatives:.............................................................................................................12
5.6 Quality Assurance Documentation:........................................................................................................12
6 . BASELINE COST AND BUDGET REPORT:..............................................................................................14
6.1 Planned Budget Allocation:...........................................................................................................................14
6.2 Actual Expenditures:........................................................................................................................................15
6.3 Cost Performance Metrics:.............................................................................................................................15
6.4 Budget Forecasting and Projections:...........................................................................................................15
6.5 Risk and Contingency Management:..........................................................................................................15
6.6 Budget Allocation Adjustments:..................................................................................................................15
7 . PROJECT HUMAN RESOURCE REPORT:...............................................................................................16
7.1 Resource Allocation:....................................................................................................................................16
7.2 Attendance and Absenteeism:...................................................................................................................16
7.3 Turnover Rate:...............................................................................................................................................17
7.4 Performance Metrics (KPIs):....................................................................................................................17
7.5 Training and Development:.......................................................................................................................17
7.6 Workload Analysis:......................................................................................................................................17
7.7 Compliance and Legal Issues:..................................................................................................................17
8 . PROJECT ACCEPTANCE TEST REPORT:................................................................................................18
8.1 Test Objectives:.............................................................................................................................................18
8.2 Test Plan and Methodology:......................................................................................................................19
8.3 Test Execution:.............................................................................................................................................. 19
8.4 Test Results:....................................................................................................................................................19
8.5 Defect Resolution:........................................................................................................................................19
8.6 Stakeholder Feedback:................................................................................................................................19
8.7 Approval and Sign-off:................................................................................................................................20
PART 2: EXAMPLE FORMAT: COMMUNICATION PLANNING AND CONTROLLING....................21
1. DEFINITION OF COMMUNICATION:......................................................................................................21
1.1 DEFINITION:............................................................................................................................................................ 21
1.2 COMPONENTS OF COMMUNICATION PROCESS:.................................................................................................21
2. COMMUNICATION PLANNING:..............................................................................................................22
2.1 STAKEHOLDERS STRATEGIES:.........................................................................................................................22
2.2 PROJECT PROCESS AND TYPES OF REPORTS:.............................................................................................22
3. COMMUNICATION CONTROL:................................................................................................................24

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3.1 CONTROL OF THE REPORTS:............................................................................................................................25

3.2 CONTROL OF CONTRACT LIQUIDATION:......................................................................................................25
PART 3: REFERENCE......................................................................................................................................25

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List of figures and tables

Figure 1.....................................................................................................7
Figure 2......................................................................................................9
Figure 3....................................................................................................11
Figure 4....................................................................................................12
Figure 5....................................................................................................15
Figure 6....................................................................................................21
Figure 7....................................................................................................24

List of student

No Percent
Name Work
of work
1 Tran Minh Duc - 215120097 100%
2 Bui Vu Anh Hao - 215121366 100%
3 Nguyen Nguyen Quy Khoi -
100%
215121763
4 Pham Khac Hieu - 215120756 100%
5 Mai Đuc Phu - 215120125 100%
6 Lương Anh Dũng - 215121181 100%

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PART 1: OVERVIEW OF PROJECT’S REPORTS

1. Project Reporting:
 Definition:
- Project reporting involves the collection, analysis, and dissemination of
project information to ensure all stakeholders are informed about the
project's progress, issues, and changes.
 Purposes:
- Provide transparency
- Support decision-making
- Ensure accountability
- Keep the project on track
 Key Metrics to Monitor:
- Project Progress: Percentage of work completed.
- Budget Tracking: Amount spent versus allocated budget.
- Work Quality: Error rate, testing results.
- Risk Status: Identified risks and mitigation status.

2 . Project Reporting: Definition and Who Reports to Whom:

- Identify the people who work on your project, you can start building a
project organization chart, which shows the chain of command within
your project, not the organization as a whole. A chain of command
describes who employees should report to and when they should consult
their supervisor with project decisions.

 Project Organization Chart:

- Purpose: Illustrates the chain of command within the project.
- Components: Roles, responsibilities, and reporting relationships.
- Significance: Clarifies who reports to whom and when to seek
upper management input on project decisions.

 Example:
- Project Manager: Reports to the Steering Committee.
- Team Leader: Reports to the Project Manager.
- Team Member: Reports to the Team Leader.

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3. Daily or Weekly Report:

 Purpose:
- The primary purpose of the daily or weekly report is to provide
stakeholders with a concise summary of project progress,
achievements, challenges, and upcoming plans within a specific
timeframe.
- It serves as a communication tool to keep team members and
stakeholders informed about the project's status and to facilitate
timely decision-making and problem-solving.

 Content of daily report:

3.1 Recap of Previous Period:

- Summary of tasks completed, milestones achieved, and
notable accomplishments during the reporting period.
- Any deviations from the project plan or unexpected
events encountered.

3.2 Current Progress:

- Overview of ongoing tasks and activities.
- Progress updates on key deliverables and milestones.
- Any issues or roadblocks hindering progress.

3.3 Challenges and Solutions:

- Identification of challenges or obstacles faced during
the reporting period.

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- Strategies and solutions implemented or proposed to

address these challenges.

3.4 Upcoming Plans:

- Goals, objectives, and tasks planned for the next
reporting period.
- Resource requirements and allocation for upcoming
activities.
- Any adjustments to the project schedule or scope.

3.5 Key Metrics:

- Relevant performance indicators or metrics used to
measure project progress.
- Comparison of actual performance against targets or
benchmarks.

 Daily Report:
- Suitable for projects with fast-paced activities or
critical phases.
- Typically submitted at the end of each working day to
provide real-time updates.

 Weekly Report:
- Provides a comprehensive review of project activities
and progress over the course of a week.
- Summarizes achievements, challenges, and plans for
the upcoming week.

 Audience:
- Project team members
- Project managers
- Key stakeholders (e.g., clients, sponsors, senior
management)

 Benefits:
- Enhances transparency and accountability by keeping
stakeholders informed about project status and progress.
- Facilitates communication and collaboration among
team members by sharing insights and updates
regularly.
- Enables timely identification and resolution of issues

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or risks, thereby minimizing project delays and

disruptions.

4. Task-Based Report (Timeline Report):

Figure 2: ndung tấm hình·

 Purpose:
- The task-based report, commonly referred to as the timeline
report, serves as a detailed snapshot of project activities, timelines,
and individual task progress.
- Its primary function is to provide project managers and
stakeholders with insights into project scheduling, task
dependencies, and overall progress toward project objectives.

 Content:
4.1 Task List:
- A comprehensive inventory of all project tasks,
including descriptions and assigned resources.

4.2 Timeline Overview:

- Visual representation of project timelines, milestones,
and deadlines.
- Presented in formats such as Gantt charts or timelines,
showing task dependencies, start/end dates, and
durations.

4.3 Task Status:

- Current status of each task, indicating whether it's on
schedule, behind schedule, or completed.
- Includes details on task completion percentage or
remaining effort required.

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4.4 Resource Allocation:

- Allocation of resources (e.g., human resources,
equipment, budget) to individual tasks.
- Identification of resource constraints or instances of
overallocation.

4.5 Dependencies and Constraints:

- Identification of task dependencies, highlighting any
prerequisites or constraints influencing task sequencing.
- Critical path analysis to pinpoint tasks directly affecting
project duration.

4.6 Progress Updates:

- Real-time updates on task progress, including actual
start/end dates, hours worked, and deviations from the
original plan.
- Explanation of any delays or modifications to task
schedules.

 Audience:
- Project managers
- Team members
- Stakeholders involved in project planning and
execution

Figure 3: ndung tấm hình·

 Benefits:
- Offers a clear overview of project timelines and
progress, enabling stakeholders to track project status

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and make informed decisions.

- Facilitates proactive identification of schedule risks,
allowing project managers to implement mitigation
strategies and adjustments as necessary.
- Enhances communication and collaboration among
team members by aligning everyone's understanding of
task priorities and deadlines.

5. Quality Report:

Figure 4: ndung tấm hình·

 Purpose:
- The quality report provides an in-depth analysis of the quality
assurance processes, metrics, and outcomes related to project
deliverables.
- Its primary purpose is to assess the adherence to quality
standards, identify areas for improvement, and ensure that project
outcomes meet or exceed stakeholder expectations.

 Content:

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5.1 Quality Standards and Criteria:

- Specification of quality standards, guidelines, and criteria
established for project deliverables.
- Definition of quality attributes such as accuracy, completeness,
functionality, reliability, and usability.

5.2 Quality Assurance Processes:

- Description of the methodologies, tools, and techniques
employed to ensure adherence to quality standards throughout the
project lifecycle.
- Documentation of quality assurance activities such as reviews,
inspections, testing, and validation.

5.3 Quality Metrics and Measurements:

- Identification of key performance indicators (KPIs) and metrics
used to measure and evaluate the quality of deliverables.
- Quantitative and qualitative assessment of quality attributes,
including defect rates, customer satisfaction scores, and
adherence to specifications.

5.4 Quality Control Activities:

- Overview of quality control processes implemented to detect,
correct, and prevent defects or deviations from quality standards.
- Description of corrective actions taken to address quality issues
identified during testing or inspection.

5.5 Quality Improvement Initiatives:

- Documentation of continuous improvement efforts aimed at
enhancing product quality, processes, and performance.
- Analysis of root causes for quality deficiencies and
implementation of corrective and preventive actions.

5.6 Quality Assurance Documentation:

- Compilation of quality assurance documentation, including test
plans, test cases, inspection reports, and validation records.
- Traceability matrix linking project requirements to
corresponding quality assurance activities and test results.

 Audience:
- Project managers
- Quality assurance team members
- Stakeholders involved in quality oversight and decision-making

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 Benefits:
- Provides transparency and accountability regarding the quality of
project deliverables, fostering stakeholder confidence and trust.
- Facilitates early detection and resolution of quality issues,
minimizing rework, project delays, and cost overruns.
- Supports data-driven decision-making by offering actionable
insights into quality performance and areas for enhancement.

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6. Baseline Cost and Budget Report:

 Purpose:
- The baseline cost and budget report serve as a comprehensive
overview of the project's financial status, comparing actual
expenditures against the planned budget and baseline estimates.
- Its primary purpose is to monitor and control project costs,
identify variances, and ensure that financial resources are managed
effectively to achieve project objectives within budget constraints.

 Content:
6.1 Planned Budget Allocation:
- Breakdown of the project's planned budget allocation
across various cost categories, activities, and work
packages.
- Detailed documentation of initial cost estimates,
budgetary constraints, and funding sources.

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6.2 Actual Expenditures:

- Summary of actual costs incurred during the reporting
period, including expenditures on labor, materials,
equipment, and overhead expenses.
- Comparison of actual costs to budgeted amounts,
highlighting variances and deviations from the planned
baseline.

6.3 Cost Performance Metrics:

- Calculation of key performance indicators (KPIs) such
as cost variance (CV), cost performance index (CPI), and
estimate at completion (EAC) to assess project cost
performance.
- Analysis of trends in cost performance metrics over
time to identify cost overruns, underruns, or cost-saving
opportunities.

6.4 Budget Forecasting and Projections:

- Forecasting of future project costs based on current
spending trends, resource utilization rates, and anticipated
changes in project scope or requirements.
- Projection of the final project cost at completion (EAC)
and estimation of the remaining budget needed to
complete the project.

6.5 Risk and Contingency Management:

- Identification of potential cost risks and uncertainties
that may impact project finances, such as inflation,
exchange rate fluctuations, or supplier price changes.
- Implementation of contingency plans and risk
mitigation strategies to address unforeseen cost overruns
or budgetary challenges.

6.6 Budget Allocation Adjustments:

- Documentation of any changes or revisions to the
project budget, including approved budget reallocations,
scope changes, or additional funding requests.
- Explanation of the rationale behind budget adjustments
and their impact on project cost management.

 Audience:
- Project sponsors

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- Project managers
- Finance and accounting stakeholders
- Steering committee members
- Other relevant stakeholders involved in project cost
management and decision-making

 Benefits:
- Provides visibility and transparency into project
finances, enabling stakeholders to make informed
decisions and allocate resources effectively.
- Enables early detection of cost variances and deviations
from the planned budget, allowing for timely corrective
action and budget adjustments.
- Facilitates accountability and governance by
documenting the financial performance of the project and
ensuring compliance with budgetary constraints and
financial policies.

7. Project Human Resource Report:

 Purpose:
- The project human resource report is designed to track and
manage the human resources involved in a project. It provides
insights into resource allocation, utilization, performance, and other
HR-related metrics to ensure that the project team operates
efficiently and effectively.

 Content:
7.1 Resource Allocation:
- Details of all project team members, including their roles,
responsibilities, and assignments.
- Allocation of resources to various tasks, work packages, and
project phases.
- Updates on resource availability, any changes in team
composition, and adjustments in assignments.

7.2 Attendance and Absenteeism:

- Records of working days and absenteeism for each team
member.
- Analysis of absenteeism trends and their impact on project
timelines and deliverables.
- Plans to mitigate the effects of absenteeism on project
progress.

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7.3 Turnover Rate:

- Calculation of the turnover rate within the project team.
Identification of reasons for turnover (resignations, transfers,
terminations) and their impact on project continuity.
- Strategies for managing turnover and retaining critical talent.

7.4 Performance Metrics (KPIs):

- Key performance indicators (KPIs) for individual and team
performance.
- Metrics such as task completion rates, adherence to
deadlines, quality of work, and productivity levels.
- Regular performance reviews and feedback sessions to
assess and improve team performance.

7.5 Training and Development:

- Details of training programs and development initiatives
undertaken by project team members.
- Assessment of skills and competencies required for the
project.
- Plans for ongoing training and development to address skill
gaps and enhance team capabilities.

7.6 Workload Analysis:

- Evaluation of the workload distribution among team
members.
- Identification of over- or under-utilized resources and
adjustments to balance workloads.
- Plans for resource leveling to ensure optimal utilization of
human resources.

7.7 Compliance and Legal Issues:

- Compliance with labor laws, regulations, and organizational
policies.
- Documentation of employment contracts, confidentiality
agreements, and other legal requirements.
- Management of any HR-related legal issues that may arise
during the project.

 Audience:
- Project managers
- Human resource managers

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- Project sponsors
- Steering committee members
- Other relevant stakeholders involved in project HR
management

 Benefits:
- Provides a comprehensive view of the human resource status
and performance within the project.
- Helps in proactive management of HR issues, including
resource allocation, performance, and turnover.
- Ensures compliance with legal and organizational HR policies
and practices.
- Facilitates informed decision-making and effective
management of the project team.

 Tips for Effective Reporting:

- Ensure accuracy and timeliness in reporting by using reliable
HR data and tracking systems.
- Foster open communication and collaboration between project
managers and HR teams to address resource-related issues.
- Regularly review and update the HR report to reflect changes
in the team, workload, and performance metrics.

8. Project Acceptance Test Report:

 Purpose:
- The project acceptance test report documents the results of
acceptance testing, which is conducted to verify that the project
deliverables meet the specified requirements and standards. It
serves as the basis for the final approval and acceptance of the
project by stakeholders.

 Content:

8.1 Test Objectives:

- Clear definition of the objectives of acceptance testing.
Explanation of the criteria for acceptance and the standards to
be met by the project deliverables.

8.2 Test Plan and Methodology:

- Detailed test plan outlining the scope, schedule, and
approach for acceptance testing.
- Description of the testing methodologies, tools, and

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techniques used.
Identification of test cases, scenarios, and acceptance criteria.

8.3 Test Execution:

- Documentation of the test execution process, including the
timeline, testing environment, and resources involved.
- Record of the tests conducted, specifying the test cases, steps
followed, and outcomes observed.
- Identification of any deviations or anomalies encountered
during testing.

8.4 Test Results:

- Sumary of the test results, including pass/fail status for each
test case.
- Detailed description of any defects, issues, or discrepancies
identified.
- Impact analysis of the identified issues on project
deliverables and overall project success.

8.5 Defect Resolution:

- Plan for addressing and resolving identified defects and
issues.
- Assignment of responsibilities for defect resolution and
timelines for corrective actions.
- Documentation of retesting and validation of resolved
defects.

8.6 Stakeholder Feedback:

- Collection and documentation of feedback from stakeholders
involved in the acceptance testing process.
- Assessment of stakeholder satisfaction with the project
deliverables and overall project performance.
- Consideration of any additional requirements or changes
requested by stakeholders.

8.7 Approval and Sign-off:

- Formal sign-off by stakeholders indicating their acceptance
of the project deliverables.
- Documentation of any conditions or caveats associated with
the acceptance.
- Final approval from the project sponsor or client, marking
the official completion of the acceptance testing phase.

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 Audience:
- Project sponsors
- Project managers
- Quality assurance teams
- Key stakeholders
- Clients or end-users

 Benefits:
- Provides a clear and objective assessment of whether the
project deliverables meet the specified requirements and
standards.
- Facilitates the identification and resolution of defects and
issues before final project approval.
- Ensures stakeholder involvement and satisfaction with the
project outcomes.
- Provides a formal record of the acceptance testing process
and results, supporting project documentation and compliance.

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PART 2: EXAMPLE FORMAT:

COMMUNICATION PLANNING AND CONTROLLING

1. Definition of Communication:

1.1Definition:
- Communication is the process of exchanging information, ideas,
thoughts, or feelings between individuals or groups. It involves
both the transmission and reception of messages through various
channels such as verbal, non-verbal, written, or visual means.

1.2Components of Communication Process:

The communication process consists of several key components:

- Sender: The person or entity initiating the communication.
- Message: The information being transmitted.
- Encoding: The process of converting the message into a format suitable
for transmission.
- Channel: The medium through which the message is conveyed (e.g.,
face-to-face, email, phone).
- Receiver: The individual or group receiving the message.
- Decoding: The process of interpreting the message by the receiver.
- Feedback: The response or reaction provided by the receiver.
- Noise: Any interference that may distort or disrupt the communication
process.

Figure 6: ndung tấm hình·

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2. Communication Planning:

2.1 Stakeholders Strategies:

Stakeholder communication strategies involve identifying
the needs and preferences of project stakeholders and
developing a plan to effectively communicate with them. This
may include:
- Identifying Stakeholders: Identifying all individuals or
groups affected by the project.
- Analyzing Stakeholder Needs: Determining the
information needs and communication preferences of each
stakeholder group.
- Developing Communication Objectives: Setting clear
goals for project communication, such as keeping stakeholders
informed, soliciting feedback, or managing expectations.
- Choosing Communication Channels: Selecting appropriate
methods and channels for communicating with stakeholders,
considering factors such as accessibility, preferences, and
urgency.
- Establishing Communication Frequency: Determining
how often communication will occur and at what times.
- Assigning Roles and Responsibilities: Designating
individuals or teams responsible for communicating with
specific stakeholder groups.
- Incorporating Feedback Mechanisms: Including
mechanisms for collecting feedback from stakeholders and
addressing their concerns.

2.2 Project Process and Types of Reports:

- Project process:

 Initiation:

- Define the project scope and objectives.

- Identify stakeholders and establish their needs and
expectations.
- Conduct feasibility studies and assess project viability.
- Create a project charter to formally authorize the project.

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 Planning:

- Develop a detailed project plan outlining tasks, timelines,

resources, and budget.
- Identify and assess risks, and plan mitigation strategies.
- Establish communication, quality, and procurement plans.
- Set key performance indicators (KPIs) and milestones.

 Execution:

- Allocate resources and assign tasks to team members.

- Execute the project plan and perform project activities.
- Coordinate with stakeholders and ensure effective
communication.
- Manage project team and track progress against the plan.

 Monitoring and Controlling:

- Track project performance using KPIs and milestones.

- Monitor and control project variables (scope, time, cost,
quality) to ensure adherence to the plan.
- Identify and address any issues or changes that arise.
- Perform regular status meetings and progress reports.

 Closure:

- Complete all project tasks and deliverables.

- Obtain formal acceptance of the project deliverables from
stakeholders.
- Conduct a project review and document lessons learned.
- Release project resources and close out contracts.
- Archive project documents and finalize administrative
activities.

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Figure 7: ndung tấm hình·

 Types of reports:

Communication planning also involves defining the types of reports that

will be generated throughout the project lifecycle. These reports may
include:
- Progress Reports: Providing updates on project status,
milestones achieved, and tasks completed.
- Risk Reports: Identifying potential risks to the project and
outlining mitigation strategies.
- Issue Reports: Documenting any issues or challenges
encountered during project execution and proposing
solutions.
- Stakeholder Reports: Communicating with project
stakeholders to keep them informed about project progress,
changes, and updates.
- Financial Reports: Reporting on budget allocations,
expenditures, and financial performance.

3. Communication Control:

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3.1 Control of the Reports:

- Communication control involves monitoring the generation,

distribution, and reception of project reports to ensure they are
accurate, timely, and effective. This may include:
 Reviewing Report Content: Ensuring that the information
presented in project reports is accurate, relevant, and aligned
with project objectives.
 Verifying Report Distribution: Confirming that project
reports are being distributed to the appropriate stakeholders
in a timely manner.
 Tracking Report Reception: Monitoring the receipt of
project reports by stakeholders and following up on any
discrepancies or delays.
 Analyzing Report Feedback: Soliciting feedback from
stakeholders on the effectiveness of project reports and
making adjustments as necessary.

3.2 Control of Contract Liquidation:

- In projects involving contracts, communication control also

extends to the management of contract liquidation processes.
This may involve:
 Monitoring Contract Performance: Tracking the
performance of contractors and subcontractors to ensure
compliance with contractual obligations.
 Managing Contract Changes: Communicating any changes
to contract terms, scope, or requirements to all relevant
parties.
 Resolving Contract Disputes: Addressing any disputes or
disagreements that arise during the contract lifecycle through
effective communication and negotiation.
 Ensuring Contract Closure: Facilitating the closure of
contracts upon completion of project deliverables, including
finalizing payments and resolving outstanding issues.

PART 3: REFERENCE

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