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Gillam A New Perspective On Dentine Hypersensitivity 2017 Accepted
Gillam A New Perspective On Dentine Hypersensitivity 2017 Accepted
Centre for Adult Oral Health, Institute of Dentistry, Barts and the London School of
Medicine and Dentistry, Queen Mary University, London, UK
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Title: A New Perspective on Dentine Hypersensitivity - Guidelines for General Dental
Practice
condition which at times is under diagnosed by dental professionals who may struggle to
successfully resolve the problem to their patient’s satisfaction. The recent UK Forum
Objective of the manuscript: Is to update the dental professional on the recent guidelines
strategy based on the presenting features of the condition thereby enabling dental
professionals to both recognise and treat this persistent problem correctly. The importance of
working towards a joint management strategy involving both the dental professional and
patient to understand the potential impact of the condition on the patient’s day to day
activities and the steps to be taken to make changes in the patient’s behaviour will also be
emphasized.
Abstract
The aim of this review is to update dental professionals on the issues and challenges
associated with the clinical management of Dentine Hypersensitivity (DH) and to provide
simple guidelines based on presenting clinical features that may help them successfully
manage the condition in their day-to-day clinical practice. Details on the management of DH
have been previously published in Dental Update which indicated that there was a need for
successfully diagnose and manage the condition in the day to day clinical practice. The
Authors of these guidelines also suggested that despite the various published clinical studies
2
there does not currently appear to be one ideal desensitizing agent than can be recommended
for treating DH. A joint working relationship between the dental professional and the patient
treated.
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Introduction
Although Dentine Hypersensitivity (DH) has been extensively reported on in the published
literature there appears to be unresolved issues regarding its true prevalence. For example, it
is clear from these studies that the patient’s perspective on the condition is different from the
dental professional. According to Orchardson & Gillam (1) patients who complain of the
classic symptoms of DH e.g., rapid in onset, sharp in character and of short duration,
generally have lower prevalence values (15-30%) following a clinical examination compared
to those values based on questionnaire studies which tend to rely on the patients’ perception
of DH, which may in turn, overestimate the extent of the problem (up to 74%)(2). However a
recent review on the burden of DH by Cunha-Cruz & Wataha (3) would appear to
suggest that the best overall estimate of the prevalence of DH in the population was
10%. There may however, be an explanation for this apparent discrepancy for example,
the patient’s difficulty in determining the type of dental pain they may be experiencing
at the time when questioned. Another issue that has been recently addressed in the
published literature was in regard to the extent of the impact of DH on the Quality of Life of
those individuals who suffer with the condition (4), for example, in this study by Gibson et
al. 28.2% of patients were unable to drink cold water without some discomfort, with 26.5%
of patients also unable to eat ice-cream without discomfort. 8.7% of patients also reported
they were unable to brush their teeth without some discomfort. While several studies have
suggested that DH may be a major problem in patients, it would appear that DH may be a
relatively minor problem for the majority of the population since the discomfort experienced
by individuals has been reported to be transient (episodic) in nature (5). This observation may
be one of the reasons why some patients either do not self-treat or fail to report the problem
when seeing a dental professional (6-7). It may also be a reason why the condition is often
under-diagnosed by dental professionals in that unless patients complain of the problem there
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does not appear to be any screening undertaken by dental professionals (7). There are
examining patients complaining of dental pain in general, and more specifically with DH. It
exclusion (7). Several studies have also reported on the apparent lack of confidence by dental
professionals when treating DH in daily practice particularly with the vast array of
effective in reducing DH (8-9). The question that arises is how does the dental professional
effectively screen, prevent, treat and monitor DH in a general dental practice and are there
simple and pragmatic guidelines that can help in the successful treatment or management of
the condition when examining patients. The aim of this review is therefore to update dental
professionals (Dentists, Dental Therapists and Hygienists) on the issues and challenges
associated with the clinical management of Dentine Hypersensitivity (DH) and to provide
simple guidelines based on presenting clinical features that may help them successfully
According to Gillam (9) various terms have been used to describe Dentine Hypersensitivity
(DH), for example cervical dentine sensitivity (CDS), or cervical dentine hypersensitivity
(CDH); or dentine sensitivity (DS), and more recently dentine hypersensitivity (DHS).
Traditionally the term “dentine hypersensitivity” (DH) has been preferred due to its historical
significance ”dentine sensitivity” (DS) however, may be a more accurate term for the dental
professional to use. The classic definition of DH is based on ‘pain derived from exposed
dentine in response to chemical, thermal, tactile or osmotic stimuli which cannot be explained
as arising from any other dental defect or disease (7). This definition is important in that DH
is essentially a diagnosis of exclusion and therefore will encourage the use of a thorough
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examination of the patient to determine a correct diagnosis. Historically DH has been
linked to individuals with relatively healthy tissues and good plaque control, although more
recently, the term root sensitivity or root dentine sensitivity (RDS) or root dentine
hypersensitivity (RDH) has been used to describe tooth sensitivity arising from periodontal
disease and its treatment (2). It should however by noted that to date most published studies,
do not appear to distinguish these two groups when undertaking prevalence studies. As
indicated in the Introduction, one of the main problems when evaluating the prevalence of
DH was how the data was collected and whether the studies were questionnaire based surveys
or clinical in nature.
The currently held view on the mechanisms associated with DH is based on the
recognized that not all stimulus transmission across dentine can be explained by this theory,
and as such other mechanisms may be involved (11). Generally speaking DH is differentiated
from other associated tooth pain by A-δ fibers which are mainly stimulated by the application
of a cold stimulus, producing sharp pain, compared to the stimulation of C fibers which
produce dull aching pain (12). For practical purposes, the hydrodynamic theory promotes two
1) By occluding the exposed open dentine tubules thereby reducing any stimulus-evoked
fluid movements and subsequently prevent the transmission of the external stimulus
to the pulp.
formulations via the dentine tubule to reduce intra-dental nerve excitability and
prevent any nerve response to the stimulus-evoked fluid movements within the
dentine tubule.
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3. Aetiology and Predisposing features
A number of aetiological and predisposing factors have been implicated in the initiation of
DH for example, abrasion, abfraction, erosion, gingival recession, quality of the buccal bone,
periodontal disease and its treatment, surgical and restorative procedures and patient
dentine surface and initiate the tooth wear lesions (14-16). Dababneh et al. (17) also
suggested that there may be two specific biological processes implicated in DH; namely 1)
lesion localization and 2) lesion initiation associated with the above mentioned aetiological
factors. It has been postulated that 1) the dentine has to be exposed as a result of the loss of
enamel and/or soft tissue loss associated with gingival recession (including the loss of
cementum) (lesion localization). Secondly, once the dentine has been exposed, the patent
dentine tubules will be open to the oral environment (lesion initiation) and as a consequence
any subsequent stimuli (e.g. cold) may initiate minute fluid movement within the dentine
plaque control in a healthy mouth which affects mainly the buccal surfaces of the teeth (2)
(Fig. 1). Other investigators have however, suggested that the condition may arise as a result
of periodontal disease and or its treatment (2) (Fig 2). Recently the term ‘root sensitivity’
(RS) was introduced by the European Federation of Periodontology (18) to describe tooth
sensitivity associated with periodontal disease and/or periodontal therapy in contrast to the
traditional viewpoint of DH associated with individuals with good plaque control. Currently
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there does not appear to be any substantive evidence from the prevalence data in the
4. Clinical Features of DH
Evidence from the published literature would suggest that the most commonly associated
teeth with DH are canines, premolars and molars. Generally speaking the buccal aspect of
these teeth are more frequently exposed probably as a result of over-zealous and/or incorrect
toothbrushing in association with other aetiological factors (2,6)(Fig 1). However there may
be different precipitating and predisposing factors associated with DH and these features
(Table 2). More recently simple guidelines on the management of DH have been
proposed based on the presenting clinical features of patients with DH (6) that may help
them successfully manage the condition in their day-to-day clinical practice. According
to Gillam et al. (6) patients with DH may be categorized as follows: patients 1) who have
relatively healthy mouths and DH as a result of meticulous and perhaps overzealous oral
hygiene, 2) who complain of DH as a result of periodontal disease and/or its treatment and
may also have aesthetic concerns relating to the loss of gingival tissue (gingival recession), 3)
who complain of DH as a result of toothwear problems (Figures 1-3). The intention of these
proposed guidelines were therefore designed to help the clinician address the different
presenting features associated with DH with a more tailored approach rather than simply
The clinical diagnosis of oro-facial pain can be a difficult and time consuming procedure,
particularly in a busy dental practice. Diagnosing patients with DH can be problematic for a
number of reasons; firstly the difficulty in identifying areas of the mouth that may be causing
the problem and secondly the highly subjective nature of pain and its variability between
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patients. According to Gillam (5) it is important for dental professionals to correctly identify
patients with DH by excluding any confounding factors from other oro-facial pain conditions
prior to the successful management of the condition (See Fig.4). Several investigators have
also reported on the difficulties that dental professionals may face when treating the condition
and it is clear from the published literature that there is a need to recommend practical
It is important to note that the definition of DH is essentially a definition of exclusion and this
will encourage the dental professional to exclude any other potential oro-facial condition in
order to determine a definitive diagnosis of DH. During the appointment it is essential that
the clinician obtains a thorough medical and dental history from the patient to enable them to
take into account all relevant information prior to formulating a treatment plan. For example
the use of the Mnemonic ‘SOCRATES’ as a checklist for the patient’s pain history: Site,
frequency), Exacerbating factors, Severity (NB Signs and Symptoms may be alternated with
the 'S').
Although a number of methodological measures have been proposed to both qualify and
quantify the pain associated with DH these measures are generally used in clinical trials
designed to evaluate desensitizing products (19). From the dental professional’s perspective
in general dental practice the use of an explorer probe and an air blast from a triple air syringe
together with an indication of the degree of discomfort from the patient following the
application of the stimulus during the clinical examination may be acceptable for the
identification of susceptible sites and the severity of the pain response. The use of a simple
numerical scoring scales (e.g., 0-10) may be more appropriate in clinical practice in order to
record the patient’s perception of DH during the first appointment and when monitoring an
improvement during subsequent visits (19). Sometimes, when there is uncertainty regarding
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whether a particular tooth is responsible for the patient’s discomfort a useful tip would be to
blow cold air from a dental air syringe onto the exposed dentine surface and then ask the
patient to give an indication of the severity of the perceived pain. The dental professional
could then apply a varnish over the exposed dentine and then repeat the cold air test if the
pain response has been eliminated or reduced in terms of severity then this may help the
dental professional to identify the cause of the patient’s pain. More recently Quality of Life
(QoL) measures have been included in some clinical trials in order to determine
whether DH has any effect on the patient’s daily activities (7) and these measures may
There have been a number of treatment paradigms recommended in the literature relating to
the management of DH (1, 7, 20), but there have been concerns as to whether these measures
simple less invasive stepwise approach was proposed by Orchardson & Gillam (1) based on
the WHO pain ladder which incorporated a strategy for determining the management of DH
depending on the extent and severity of DH. According to Gillam et al. (6) however, there
was a need to produce guidelines that are relatively simple and pragmatic to be used in
general dental practice (see Fig 4). For example, for patients with localized and
generalized gingival recession it may be prudent to take study casts and clinical
photographs to monitor condition over time as well as check and monitor the
periodontal status of the patient. The use of pain scores (e.g., Visual Analogue Scores or
a simple 0-10 numeral score) may be a useful indicator of the severity of the pain
associated with DH. It is also important to identify and correct any predisposing or
precipitating factors that may be responsible for the development of the gingival
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recession (e.g. patient habits, incorrect toothbrushing technique etc. These factors may
be discussed with the patient in order to prevent any further damage to both hard and
soft tissues that may increase the severity of the pain associated with DH, together with
treatment options available to the dental professional in treating patients with gingival
recession and associated DH for example, the use of silicone gingival veneers to improve
grafting (root coverage) procedures and sub gingival margins of fillings and crowns as
well as using products that occlude the dentine tubules (see Table 2). Depending on the
severity the dental professional may also recommend the use of desensitizing
strategy in place based on the severity of the condition (Fig 1). Patients who have been
and/or its treatment may also be managed with a similar strategy specifically based on
their presenting features (see Table 2). It is however, important for the dental professional
to recognize that one of the key components from the UK Guidelines document (6) was that
no one desensitizing product (OTC or professionally applied) can fully resolve the various
presenting features of DH and therefore it may be prudent for the dental professional to
utilize a range of products in order to resolve the patient’s symptoms (Figure 4, Table 2). The
successful management of DH therefore not only involves the correct diagnosis of the
condition by the dental professional but also includes the importance of implementing
appropriate treatment choices, dietary advice and monitoring of the condition (1, 6). One of
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the problems in the management of any medical or dental condition is that behavioural
changes may be required in order to minimize or prevent the effects of a patient’s life style on
the condition in question (e.g., poor plaque control, smoking etc.). According to Gillam &
Ramseier (21) there is often a tendency for the dental professional to simply prescribe or
recommend a treatment without determining the aetiological and predisposing factors that
may have been instrumental in initiating the problem in the first place and if these factors are
not correctly managed or monitored they may continue to impact on not only the condition
but also on the patient’s quality of life, for example, being unable to drink cold water or
eating ice-cream or brushing their teeth without some discomfort (4). This approach would
therefore involve not only educating the patient but also the clinician and it is important to
recognize that the clinicians will need to adopt management strategies and goals that will
effectively encourage behavioural changes in the life style of their patients (21). According to
Gillam & Ramseier (21), in order to accomplish these goals the dental professional would
need to motivate and engage the patient in order to affect the recommended changes in
behaviour in order to effectively manage and monitor DH within the constraints of a general
dental practice.
products reported to be effective in reducing DH (1) the question remains as to whether the
clinician has the confidence to successfully utilise these products in order to treat DH (8)(see
below). Generally speaking clinicians may receive information on these products directly or
indirectly from the manufacturing companies. The education and updating of clinicians
through professional meetings and continuing education courses (cpd) provides a very
valuable resource for the clinician. However it should be recognized that unless dental
professionals implement these changes in management and new product development into
daily practice then these proposed changes may not benefit the patient. One of the problems,
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however for the dental professional is which of these in-office and OTC products would be
effective both in the short and long term and while there have been a number of papers
supporting the various claims of efficacy in reducing DH there is still confusion among
clinicians as to which of these products may be of clinical benefit to their patients. For
example, according to Cunha-Cruz et al. (8) the dentists in their survey used a myriad of
products to treat DH, but the diversity of the dentists’ responses suggested that the
respondents were not convinced of the clinical efficacy of any of the treatment options. As
indicated above it is important that the clinician should have confidence in the ability of these
patients. Furthermore the management of DH should not involve simply providing treatment
without first removing any aetiological or predisposing factors associated with DH and it is
essential that the clinician initiates behavioural changes in reducing or preventing any future
risk to the hard and soft tissues. The recent UK Expert Forum on the guidelines for the
management of DH (6) recognized that there was a need to promote simple guidelines that
may be readily applied in general dental practice, although the Forum acknowledged that a
‘one shoe fits all’ strategy to the problem may not necessarily satisfy all patients. One of the
key components from the Guidelines document was that the authors linked recommended
management strategies to three specific groups of patients rather than recommend a blanket
7. Discussion
It is evident from both the published literature and anecdotal evidence from colleagues that
there are a number of challenges when identifying patients with DH as well as problems as to
how to treat the condition effectively. As previously mentioned there are a number of
pertinent questions that need to be addressed when considering the extent and severity of the
condition in dental practice. For example, are dental professionals over-diagnosing or under-
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diagnosing the condition and what is the true extent and severity of the problem in dental
practice and more specifically, what is the true impact of DH on the quality of life (QoL) of
patients in general dental practice? According to Cunhan-Cruz & Wataha (3) the actual
prevalence figure is around 10% based on their overview of the prevalence studies. This
would mean that 1 in 10 patients attending a dental practice may have a problem with DH but
may not actually disclose this to their Dentist unless asked (7). If this observation is correct
then it may be possible that the condition may be under-diagnosed in general dental practice.
There is no doubt that DH is a persistent problem to both patients and dental professionals
alike and it is important to be able to correctly identify the recognised aetiological causes and
pre-disposing factors associated with DH and treat the condition correctly in order to either
reduce or prevent any discomfort arising from the condition. As previously mentioned there
is often a tendency for the dental professional to simply prescribe or recommend a treatment
without determining the aetiological and predisposing factors that may have been
instrumental in initiating the problem in the first place and if these factors are not correctly
managed or monitored they may continue to impact on not only the condition but also on the
patient’s quality of life (21). It is important therefore, for the dental professional to introduce
changes in the patient’s behaviour and potentially habits in order to successfully manage the
condition. This aspect of the management of DH is however, very time consuming and can be
frustrating both to the dental professional and the patient if there appears to be very limited
success in treating the condition. Although there have been a number of management
paradigms recommended in the published literature (1, 7, 20) the issues and challenges
associated with the clinical management of DH in general dental practice can be very
The advantage(s) of the recently proposed guidelines on DH was to introduce simple and
practical measures based on the presenting clinical features of patients with DH and
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recognising the differing aetiologies and predisposing factors associated with DH (6) (Figs 1-
3). For example, the treatment for toothwear and DH may be more complex in restoring lost
enamel and dentine than patients with DH associated with a well maintained dentition with
relatively little tooth surface loss. It should also be noted that despite the various published
claims of clinical efficacy of both in-office and over-the-counter products there does not
appear to be one ideal desensitizing agent than can be recommended to be used by the dental
professional when treating DH (22). The importance of educating both the dental professional
and the patient in the prevention and management of DH is therefore paramount if the
8. Conclusions
based guidance on the management of DH for the diagnosis, monitoring, prevention and
treatment of specific presenting features of patients with DH (6). It is also evident from the
published literature that a one strategy management approach cannot fully resolve the
problem for all patients with DH. The importance of educating both the dental professional
and the patient in the identification, prevention and management of DH is paramount if the
Acknowledgements
This article was based on a lecture presented at the BDA Conference in Manchester (2015)
and the article by Gillam et al. (6) previously published in Dental Update.
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M, Embery G, Edgar WM, Orchardson R, editors. Tooth Wear and Sensitivity.
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23. Smith BG, Knight JK. An index for measuring the wear of teeth. Br Dent J 1984,
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Legend Figures and Tables
Figures
Figure 1 Clinical photograph illustrating gingival recession with exposed buccal surfaces
Tables
19
Figure 1 Clinical photograph illustrating gingival recession with exposed buccal surfaces
20
Figure 4: Dentine Hypersensitivity Management Guidelines (Acknowledgement modified
from Gillam et al. [6])
SCREENING
CLINICAL EXAMINATION
Yes Examine dentition to exclude other causes for example:
∙ Cracked tooth syndrome ∙ Post-restorative sensitivity
∙ Fractured restorations ∙ Marginal leakage
CASE HISTORY
∙ Chipped teeth ∙ Pulpitis
∙ Dental caries ∙ Palatogingival grooves
History of patient's complaint
∙ Gingival inflammation
Review patient’s dental & medical history.
Use either evaporative/thermal or tactile stimuli to identify sensitive
areas. Record the severity of DH at sites following the application
of stimulus or overall sensitivity.
Yes No
21
Loss of enamel
Denudation of cementum
Gingival recession
Attrition
Abrasion
Abfraction
Tooth malposition
Patient habits
22
Table 2 Overall Management Strategy options for treating Dentine Hypersensitivity
23
pastes/Fluoride varnishes)
FOLLOW UP MANAGEMENT
MAINTENANCE PHASE
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