Đề 1: Mr. Watson.....choosing the Ha Noi Bus.

Are you satis fied with our

bus service? Is there anything you want to change? Give your feedback on
the bus service?
Dear Mr. Watson,
My full name is Anna. I am a student at Academy of Policy and Development. I
am writing this letter to answer some questions of your last letter.
Your service is not only time-saving but also money-saving. Therefore, it helps
me reduce my financial burden. Furthermore, your service can contribute to
reducing greenhouse gas emissions into the environment and reducing the need
for fossil fuels as well as the deletion of natural resources. Besides, your service
also contributes to reducing air pollution, reducing global climate warming,
combats climate change that is increasingly having a serious impact on human
life, and helps protect the common ecosystem. Lastly, your service is a very
effective way to reduce traffic congestion during rush hours. As a result, it
makes me feel satisfied. However, service quality is relatively low, unstable,
and inconvenient, so many people still wonder whether they should use your
service or not.
I really hope the information I mentioned above will be useful to you. I am
looking forward to hearing from you.
Thank you so much,
Anna.