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Ethiopian TVET System Electronics Maintenance Short Term Training

Short Term Training Learning Module


for Electronics Maintenance
Based on Occupational Standard (OS)

Learning Guide-12-16
Unit of Competence: Service and Repair mobile phones

UC code: EEL CMS2 04 0511

Module Title: Servicing and repairing mobile phones

TTLM Code: EEL CMS2 TTLM 0320 v2

March, 2020
Ethiopian TVET System Electronics Maintenance Short Term Training

MODULE TITLE: - Servicing and repairing


mobile phones
TTLM Code: EEL CMS2 TTLM 0320 v2
This module includes the following Learning Guides
LG12: Prepare unit and workplace
LG Code: EEL CMS2 M04 LO1-LG-12
LG13: Diagnose faults of cellular phone unit
LG Code: EEL CMS2 M04 LO2-LG-13
LG14: Service/repair cellular phone unit
LG Code: EEL CMS2 M04 LO3-LG-14
LG15: Test repaired unit
LG Code: EEL CMS2 M04 LO4-LG-15
LG16: Install additional/ enhancement features
LG Code: EEL CMS2 07 0919 LO5-LG-16

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Instruction Sheet-1 LG1: Prepare unit and workplace # 12

This training guide was developed to provide you the necessary information regarding the
following content coverage and topics –

 Preparing personal protective equipment

 Preparing necessary tools and test instruments

 Requiring of service manuals and service information

This guide will also assist you to attain the training outcome stated in the cover page.

Specifically, upon completion of this training Guide, you will be able to: -

 Prepare personal protective equipment


 Prepare necessary tools and test instruments
 Requirements of service manuals and service information

Training Instructions:

1. Read the specific objectives of this training Guide.

2. Read the information written in the “Information Sheet 1”.

3. Accomplish the “Self-check 1”.

4. If your evaluations results a satisfactory proceed to “Operation Sheet 1”.

However, if your rating is unsatisfactory, see your teacher for further instructions or go back
to learning Activity #1.

5. Submit your accomplished Self-check 1. This will form part of your training portfolio.

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Information sheet-1 Prepare personal protective equipment

Introduction
Mobile phone is a handheld device that allows you to make and receive telephone calls
while you move around a wide geographical area. A mobile phone also supports several
other functions, such as text messaging, email and internet access, photography, money
transfer, banking, and so on.

1.1 Types of mobile phone

A. The bar phone,


B. The touch screen phone
C. The flip phone, and
D. The slider phone.
A. The Bar Phone
A bar phone is also known as the slab, block, or slate phone. It takes the shape of a
cuboid, usually with rounded corners and/or edges. The name is derived from the
rough resemblance to a candy bar in size and shape, see Figure 1 below.

Figure 1: 1 A bar pho

B. The Flip Phone


A flip or clamshell phone consists of two or more sections that are connect by hinges, as
shown in figure 3. The hinges allow the phone to flip open and fold to close in order to
become more compact. When flipped open, the phone's speaker and microphone are
placed closer to the operator's ear and mouth, thereby improving

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Figure 1.6B flip phone

C. The Touch screen Phone


A touch screen, or slate phone is a subset of the bar form. Like the tablet
computer, a touchscreen phone has minimal buttons and instead relies on an
electronic visual display known as a touch screen. It also has an onscreen
QWERTY keyboard

Figure 1.3.C Touch screen phone

D.A slide phone is a physical mobile phone design in which one


section of the phone is used for the display, which slides apart from the other section, which is the
keypad. ... Some keypads slide along the phone's vertical axis, while others slide along the
horizontal axis.

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Figure 1.3.D slide phone

1.1.2 I.A workplace policy


A workplace policy is a set of rules and principles that aims to guide managers and workers
in how to behave in the workplace. You can have them in place for numerous different
issues – bullying, harassment, internet use, health and safety, and social media are just a
few
II. OHS policies and procedures
The purpose of the Health and Safety policies and procedures is to guide and direct all
employees to work safely and prevent injury, to themselves and others. All employees are
encouraged to participate in developing, implementing, and enforcing Health and Safety
policies and procedure
III. Occupational Health and Safety (OHS), PPE.
A health and safety program is a definite plan of action designed to prevent accidents and
occupational diseases. Some form of a program is required under occupational health and
safety legislation in most Country. A health and safety program must include the elements
required by the health and safety legislation as a minimum.

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Self-check 1 Choose

Name: __________________________________Date:_______________________

Time Start: ___________________________

Time Finish_____________________

1.____________help to identify existing hazard so that appropriate corrective action


can be taken
A. work place b. safety
C. workplace inspection d .all
2.____________portable telephone to make and receive call.
A. bell c. buzzer
B antenna d. mobile phone
3_____________refers to the size, style and shape of mobile phone.
A. Bar phone c. touch screen
B. Form factor d. battery
4._______________used for inputting or interring data to the phone
A .mic c. speaker
B .keypad D. battery

Answer score

1. ______
2. ______
3. ______
4. ______

Information sheet-2 Prepare necessary tools and test instruments

2.1 Mobile Phone Repairing Tools & Equipment Tools to

When selecting tools and equipment for repairing mobile cell phones, it is important to select
the best tools. Cheap or inexpensive tools and equipment may not be handy when repairing

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a mobile phone. On the other hand, best quality little expensive tools and equipment will
help you to repair a mobile phone easily and comfortable

1. Soldering Iron
It is used to solder small components like capacitor, resistor, diode, transistor, regulator,
speaker, microphone, display etc. A 50 watt soldering iron is good enough for most mobile
phone repairing job.

Fig. 2.1 Soldering Iron

2. Soldering Station: A soldering station has 2 units – a station and an iron

Soldering Station Iron: It has option to control temperature depending on the heat
requirement of the soldering job being done. The soldering iron is attached with the
soldering station. It is better and more convenient than traditional soldering iron. It makes
soldering work much easier and faster.

Fig. 2.2 Soldering Station equipment

1. PCB Holder stand: is used to old the PCB of a mobile phone while soldering or
repairing. It holds the PCB very strongly and doesn’t allow it to move thus helping in
repairing. Again, it is important and wise to select a good quality PCB holder rather
than a cheaper and inexpensive one.

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Fig.2.3 PCB holder

4 Solder Wire: Solder wire is used to solder electronic components, ICs and Composition of
most solder wire is tin / lead in the ratio 60:40 or 63:37

Fig. 2.4 Solder wire or Jumper

5. Thinner or PCB Cleaner: Thinner or PCB cleaner is used to clean the PCB of a mobile
phone. The most common PCB cleaner used in mobile phone repairing is IPA or Isopropyl
Alcohol. It is important to buy only good quality PCB cleaner as poor quality PCB cleaners
can damage the board

Fig.2.5 PCB Cleaner

6. Jumper Wire: This is a thin laminated or coated copper wire used to jumper from one
point to another on the track of a mobile phone while repairing

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Fig.2.6 Jumper Wire

7 Blade Cutter: This is used to remove lamination from jumper wire. It can also be used for several
other purposes.

Fig.2.7 Blade Cutter

8 Point Cutter: It is used for cutting.

Fig.2.8 Point Cutter

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9. Nose Cutter: It is use for cutting

Fig.2.9 Nose Cutter

10. Precision Screwdriver: It is use to remove and tighten screws while assembling and
dissembling a mobile phone. Precision screwdrivers of sizes T4, T5, T6 and forehead are good for
most mobile repairing job.

Fig.2.10 Screw driver for Mobile Phone Repairing

11. Tweezers: These are neede to hold electronic components, ICs, jumper wire etc while
soldering and Disordering.

Fig.2.11 Tweezers

12. Brush: These are use for cleaning the PCB of a mobile phone while repairing. It is important to
buy only ESD-Safe cleaning brushes.

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Fig.2.12 ESD-Safe Brush for Mobile Repairing

13. Multi Meter: Used to find faults, check track and components. ks

Fig 2.13 Multi meter

14. Hot Air Blower: It is also called SMD (Surface Mount Device) rework system and SMD repair
system. It has control to regulate or manage temperature and flow or hot air. Always buy a good
quality ESD-Safe hot air blower.

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Fig.2.14 Hot Air Blower

15. Battery Booster: It is used to boost the power of battery of a mobile phone

Fig.2.15 Mobile Phone Battery Booster

16. Ultrasonic Cleaner: Used to clean PCB of a mobile phone and electronic components

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Fig.2.16 Shows Ultrasonic Cleaner for Mobile Repairing

17. BGA Kit: Used to Re ball and repair ball-type ICs. BGA stands for Ball Grid Array

Fig.2.17 Shows BGA Kit for Mobile Repairing

18. Magnifying Lamp: It is used to see the magnified view of the PCB of a mobile phone. Most
magnifying lamps also have light. Magnifying lamps are available in different magnification such as
3x, 4x, 5x, 10x, 50x etc.

Fig.2.18 Magnifying Lamp to Repair Mobile Phone

19. Mobile Opener: These are used to open the housing or body of a mobile phone.

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Fig.2.19 Shows Mobile Phone Opener


20. DC Power Supply: Regulated DC (Direct Current) power supply is used to supply DC
current to a mobile phone. Most repair person used DC power supply to switch ON a mobile
phone without battery.

Fig.2.20 DC Power Supply for Mobile Phone Repairing

21. Liquid Flux: It is used to clean PCB track and legs or pins of electronic components
while soldering. Liquid flux improves quality of soldering. Kestrel flux is world renowned for
good quality

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Fig.2.21 Liquid Flux for Mobile Phone Repairing

22. Paste Flux: This is also used while soldering.

Fig.22 Shows Paste Flux

23. Solder Paste: This is solder in molted semi-solid form. It looks like paste.

Solder paste is mainly used for Rebelling of ICs.

Fig.2.23 Solder Paste

2.24. Cleaning Sponge: This is used to clean tip of soldering iron while soldering.

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Fig.2.24 Cleaning Sponge to Clean Tip of Soldering Iron

25. Disordering Wire: Disordering wire or De solder wire is used to remove excess solder from
track of PCB. Chemtronics is world renowned manufacturer and supplier of De soldering wire.

Fig.1.25 De soldering Wire

26. Screw driver Kit: It has several screwdrivers of different shapes and sizes to dissemble and
assemble a mobile phone. Tool is a world renowned manufacturer, exporter and supplier of all
kinds of tools and tool kits.

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Fig.2.26 Screwdriver Kit

27. LCD Tester: Used to check whether LCD screen of a mobile phone is faulty or not.

Fig.2.27 LCD Tester

2.28. Microscope: It is used to see a magnified view of PCB or electronic components. These
are available in different zoom options. Many microscopes can also be connected to a computer
or a monitor.

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Fig.2.28Microscope for Mobile Repairing

2.29 Battery Tester: This device is used to test and analyze status or condition of battery of a
mobile cell phone.

Fig.2.29 Battery Tester

2.30. Wrist Strap: It is work in the wrist of the person who is repairing a mobile phone. It helps
to discharge or ground static charge thus preventing the PCB or electronic components from
any damage.

Fig2.30 Wrist Strap

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Self-Check 2 Matching

Name: _______________________________Date: ______________________

Time Start: ___________________________Time Finish: _____________________

A. Pcb holder

B. Battery tester

3 C. Hot Air Blower

D. Soldering iron

E. Wrist rap

Answer Sheet

1. _____
2. _____
3. _____
4. _____
5. _____

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Operation sheet 1 Select appropriate tools and material for mobile


maintenance
PURPOSE: -To identify each tools and knowing their function
PROCEDURE:-
 Follow safety procedure and rule
 Select the appropriate tool
 Identify the appropriate tools
 Write their function of each selected tools
PRECAUTIONS:-
You should not forget to wear your PPEs.

QUALITY CRITERIA:-

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Information sheet-1.3 Requiring of service manuals and service information

1.3.1 Service manual


Factory service manuals (FSM) are the manuals provided by manufacturers which cover the
servicing, maintenance and repair of their products. They were not originally offered to the
public as they were developed for the dealerships so that their mechanics were able to fix
their own products.

1.3.2 Maintenance manual


The Maintenance Manual provides maintenance personnel with the information necessary to
maintain the system effectively. ... Appendices to document various
maintenance procedures standards, or other essential information may he added to this
document as needed.
Maintenance Manual means the technical document that describes the asset, how it operates,
contains instructions, the preventive action program, suggestions for corrective action, lists of spare
parts, correction of faults, danger warnings and the assets catalogue, among others.
1.3.3 The operations manual is the documentation by which an organization provides guidance for
members and employees to perform their functions correctly and reasonably efficiently. It documents
the approved standard procedures for performing operations safely to produce goods and provide
services.

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Self-cheak3

Name: - __________________________________Date:____________________

Time Start: ________________________Time Finish: _____________________

1. .What is the function of service manual ?


2. What is the function of maintenance manual?

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LG2: Diagnose faults of cellular phone unit-13


Instruction Sheet-2

This training guide was developed to provide you the necessary information regarding the
following content coverage and topics –

2.1 Following systematic pre-testing procedure


2.2 Identifying fault symptoms by using diagnostic method
2.2.1Hard ware
2.2.2 Software
2.3 Checking and isolating chips using specified testing procedures
2.4 Implementing proper troubleshooting procedures
2.5 Informing customers the status and serviceability of the unit
This guide will also assist you to attain the training outcome stated in the cover page.

Specifically, upon completion of this training Guide, you will be able to: -

 Follow systematic pre-testing procedure


 Identify fault symptoms by using diagnostic method
 Hard ware
 Software
 Check and isolating chips using specified testing procedures
 Implement proper troubleshooting procedures
 Inform customers the status and serviceability of the unit

Training Instructions:

1. Read the specific objectives of this training Guide.

2. Read the information written in the “Information Sheet 1”.

3. Accomplish the “Self-check 1”.

4. If you earned a satisfactory evaluation proceed to “Operation Sheet 1”.

However, if your rating is unsatisfactory, see your teacher for further instructions or go
back to learning Activity #1.

5. Submit your accomplished Self-check 1. This will form part of your training portfolio.

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Information sheet-2.1 Follow systematic pre-testing procedure

pre testing procedures


Pretesting is an important way to pinpoint problem areas, reduce measurement error,
reduce respondent burden, determine whether or not respondents are interpreting questions
correctly, and ensure that the order of questions is not influencing the way a respondent
answers
1. Unit of Current: Ampere or Amp (A).

2. Unit of Voltage: Volt (V).

3. Current: Flow of Electric Charge through a Conductive Medium.

4. Types of Current: (1) Alternate Current (AC) and (2) Direct Current
Alternate Current (AC): The Movement of Electric Charge Periodically
5.

Reverses Direction. E.g: Power

6. Direct Current (DC): The Movement of Electric Charge is in One Direction. E.g:
Power from Battery.

AC Current:
1.

DC Current:
2.

Capacitor:
3.

Coil:
4.

Fuse:
5.

6. Resistance:

1. Diode:
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LED:
2.

Transistor:
3.

Crystal:
4.

5. Regulator:

Fig 2.1 pre testing method


Electronic Components that Will Give Beep When Tested with Multimeter on Buzzer
Mode.
If Component is Good If Component is Faulty
1. Speaker 1. Microphone
2. Coil 2. Capacitor
3. Resistance 3. Diode

Table 2.1 pre-test method


2.2Mobile Phone Repairing Testing Methods

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Mobile Phone Repairing Testing Methods – Fault Finding, Testing and Checking of Mobile
Phone Parts, Components and Section of a Mobile Cell Phone can be done using following
2 methods at the time of repairing mobile cell phone. These methods can also be used for
Fault Finding or Testing and Checking Mobile Components.

During the fault finding and repairing process of each part, SMD Electronic Component or Mobile
Phone Section, following correct values will be received:

 Ear Phone Connector Tip (+ , -): .500 to .700


 Loud Speaker / Ringer Connector Tip (+,-): .300 to .600
 Battery Connector Tip (+): .400 to .500
 Battery Connector Tip (Sense): above .800
 Display Connector Supply Pins: .250 to .400
 Display Connector Signal Pins: .500 to .800
 Camera Connector Supply Pins: .250 to .400
 Camera Connector Signal Pins: .600 to .900
 Key Tip (Row and Column): .400 to .800
 Charger Connector Tip: .600 to .700
 Vibrator Motor Connector: .40 to .500
 Power ON / OFF Switch Point (+): .600 to .900
 MIC Connector Tip (Analog MIC) (+,-): .700 to .900
 Battery Charging Out Point (+,-): .300 to .400
 SIM Card Connector Pin 1 (VSim): .500 to .700
 SIM Card Connector Pin 2, 3, and 6: .400 to .800
 SIM Card Connector Pin 4 (GND): .00 (Beep)
 Micro SD Card Connector Pin 4: .500 to .600
 Micro Card Connector Pin 6 (GND): .00 (Beep)
 Micro Card Connector Pin 1,2,3,5,7,8: .600 to .800
 RTC: .400 to .500
 Data RX and TX Pins: .600 to .700
During Hot Testing method, Voltage of different part or sections should be as follows (All Values
in Volt):
1. Ear Phone Connector Tip (+ , -) during working: .0 to 2.5
2. Loud Speaker / Ringer Connector Tip (+,-) during working: .0 to 2.5

3. Battery Connector Tip (+): 3.7

4. Display Connector Supply Pins: 1.8 to 2.9

5. Display Connector Signal Pins During Working: .0 to 1.8

6. Camera Connector Supply Pins: 1.8 to 2.9

7. Camera Connector Signal Pins During Working: .0 to 1.8

8. Key Tip (Row and Column) One Side: 1.8 to 2.8


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9. Charger Connector Tip: 5 to 6

10. Vibrator Motor Connector Tip During Working: 1.9 to 3.6

11. Power ON / OFF Switch Point (+): 3 to 3.6

12. MIC Connector Tip (Analog MIC) (+,-): 1.8 to 3.0

13. Battery Charging Out Point (+,-): 3.7 to 4.2

14. SIM Card Connector Pin 1 (VSim) When SIM Connected: 1.8 to 3.0

15. SIM Card Connector Pin 2,3,6 During Working: 0 to 2.8

16. Micro SD Card Connector Pin: 2.8

17. Micro Card Connector Pin 1,2,3,5,7,8: 0 to 2.8

18. Data RX and TX Pins: 1.8 to 2.8

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Self-Check #1 Written Test

Name: __________________________________Date: ________________________

Time Start: ___________________________Time Finish: _____________________

Instruction: Answer all the questions provided correctly, if you have some clarification regarding the
test just raise your hand and ask the assistance of the teacher.

Part I. Choose the correct answer from the alternatives (2 points each)

1. The value of Ear Phone Connector Tip is-------------?


A. 0 to 5v C. 0 to 2.5v
B. 2 to 10 v D. All
2. The value of network Data RX and TX Pins are _______?
A. 0 to 2.5 C. 0 to 5 v
B. 1.8 to 2.8v D. All
3. The Power ON / OFF Switch Point is____?
A. 3 to 3.6v C .0 to 5 v
B. 2 to 10 v D. All
4. The value of Battery Charging Out Point is________?
A. 3 to 3.6v C. 2 to 10 v
B. 3.7 to 4.2 D. All
5. The value of Battery Charging Out Point is
A. 2 to 10 v C. 3.7v
B. 0 to 5 v D. C. 2 to 10 v

Note: Satisfactory rating –5 points Unsatisfactory - below 5 points

You can ask your teacher for the copy of the correct answers.

Answer Sheet

Scored Points

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Part I

1. __________
2. __________
3. __________
4. __________
5. __________

Information sheet-2
Identifying fault symptoms by using diagnostic method

 2.1 Hard ware


A printed circuit board (PCB) of a mobile phone showing the different internal parts. As you
can see from this diagram the PCB is divided into two parts, the network section and the
power section. The network section controls the incoming and outgoing phone calls, while
the power section controls the memory and power related functions of the phone.

Fig2.1 hard ware parts of mobile phone

2.1.1 Big Parts of a Mobile Cell Phone and Their Function


1. Antenna Switch
It is found in the Network Section of a mobile phone and is made up of metal and non-metal.
In GSM sets it is found in white color and in CDMA sets it is found in golden metal.
Work / Function: It searches network and passes forward after tuning.
Faults: If the Antenna Switch is faulty then there will be no network in the mobile phone

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fig2.2 Antena switch

2. P.F.O
It is found near the Antenna Switch in the Network Section of the PCB of Mobile Phone. It is
also called P.A (Power Amplifier) and Band Pass Filter.
Work / Function: It filters and amplifies network frequency and selects the home network.
Faults: If the PFO is faulty then there will be no network in the mobile phone. If it gets short then the
mobile phone will get dead.

Fig 2.3 PFO


3. RF IC / Hagar / Network IC
This electronic component found near the PFO in the Network Section of a Mobile Phone. It is
also called RF signal processor
Work / Function: It works as transmitter and receiver of audio and radio waves according to the
instruction from the CPU.
Faults: If the RF IC is faulty then there will be problem with network in the mobile phone.
Sometime s the mobile phone can even get dead.

Fig2.4 Network IC
4. 26 MHz Crystal Oscillator
It found near the PFO in the Network Section of a Mobile Phone. It also called Network Crystal. It
made up of metal.
Work / Function: It creates frequency during outgoing calls.
Faults: If this crystal is faulty then there will be no outgoing call and no network in the mobile
phone.

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Fig2.5 MHz Crystal Oscillator


5. VCO
It is founds near the Network IC in the Network Section of a Mobile Phone
Work / Function: It sends time, date and voltage to the RF IC / Hager and the CPU. It also creates
frequency after taking command from the CPU.
Faults: If it is faulty, then there will be no network in the mobile phone and it will display “Call End” or
“Call Failed”.

Fig2.6 VCO
6. RX Filter
It found in the Network Section of a Mobile Phone
Work / Function: It filters frequency during incoming calls.
Faults: If it is faulty then there will network problem during incoming calls.

Fig2.7 RX Filter
7. TX Filter
It is found in the Network Section of a Mobile Phone
Work / Function: It filters frequency during outgoing calls.
Faults: If it is faulty then there will network problem during outgoing calls.

Fig2.8 TX Filter
8. ROM
It is found in the Power Section of a Mobile Phone.

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Work / Function: It loads current operating program in a Mobile Phone.


Faults: If ROM is faulty then there will software problem in the mobile phone and the set will
get dead.

Fig2.9 ROM
9. RAM
It is found in the Power Section of a Mobile Phone.
Work / Function: It sends and receives commands of the operating program in a mobile phone.
Faults: If RAM is faulty then there will be software problem in the mobile phone and it will get
frequently get hanged and the set can even get dead.

Fig2.810 RAM
10. Flash IC
It is found in the Power Section of a Mobile Phone. It is also called EEPROM IC, Memory IC,
RAM IC and ROM IC.
Work / Function: Software and IMEI Number of the mobile phone is installed in the Flash IC.
Faults: If Flash IC is faulty then the mobile phone will not work properly and it can even get
dead.

Fig2.11 Flash IC
11. Power IC
It is found in the Power Section of a Mobile Phone. There are many small components
mainly SMD capacitor around this IC. RTC is near the Power IC.
Work / Function: It takes power from the battery and supplies to all other parts of a mobile
phone.
Faults: If Power IC is faulty then the set will get dead.
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Fig2.12 Power IC
12. Charging IC
It is found in the Power Section near R22.
Work / Function: It takes current from the charger and charges the battery.
Faults: If Charging IC is faulty then there will be battery not charging problem and the set will
not get charged. If the Charging IC is short then the set will get dead.

Fig2.13 Charging IC
13. RTC (Simple Silicon Crystal)
It is Real Time Clock and is found in the Power Section near Power IC. It is made up of either
metal or non-metal. It is of long shape
Work / Function: It helps to run the date and time in a mobile phone.
Faults: If RTC is faulty then there will be no date or time in the mobile phone and the set can
even get dead.

Fig2.14 RTC
14. CPU
It is Central Procession Unit of the Phone and is found in the Power Section. It is also called
MAD IC, RAP IC and UPP. It is the largest IC on the PCB of a Mobile Phone and it looks
different from all other ICs
Work / Function: It controls all sections of a mobile phone.
Faults: If CPU is faulty then the mobile phone will get dead

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Fig2.15 CPU
15. Logic IC / UI IC
It is found in any section of a mobile phone. It has 20 pins or legs. It is also called UI IC and
Interface IC
Work / Function: It controls Ringer, Vibrator and LED of a mobile phone.
Faults: If Logic IC / UI IC is faulty then Ringer, Vibrator and LED of mobile phone will nor work
properly.

Fig2.16 Logic IC / UI IC

16. Audio IC
It is found in Power Section of a mobile phone. It is also called Cobba IC and Melody IC.
Work / Function: It controls Speaker and Microphone of a mobile phone.
Faults: If Audio IC is faulty then Speaker and Microphone of a mobile phone will not work and
the set can even get dead.

Fig2.17 Audio IC

17. Ringer / Loudspeaker


Type of component that rings or plays loud sound is called Ringer. It is also called by
several other names like – I.H.F Speaker, Buzzer, and Melody etc.
Faults:
1. Ringer not working.
2. Less sound from the Ringer.

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3. Sound coming from Ringer but with interruption.


4. Sound not clear.
Solution:
1. Check Ringer Settings in Mobile Phone. Check Ringer Volume and Silent Mode.
2. Open Mobile Phone and Clean Ringer Point and Ringer Connector. (See Video)
3. Check Ringer by Keeping the Multimeter in Buzzer Mode. Value must be 8
-10Ohm. If the Value is not between 8~10 Ohm then changes the Ringer.
4. Check Track of Ringer Section. Do Jumper Wherever required. (See Video)
5. Check Ringer IC. Heat or Change if Required. (See Video)
6. UEM / Logic IC: Heat, Re ball or Change. (See Video)
7. CPU: Heat, Re ball or Change. (See Video)
NOTES:
1. If there is less sound from the Ringer then change the Ringer.
2. If the problem is not solved then heat or change the Ringer IC.

Fig2.18 Ringer / Loudspeaker


18. Speaker / Earpiece
Earpiece: Type of component that helps to listen to sound during phone call. It is also
called Speaker or Ear Speaker. Earpiece is controlled by Audio IC or Power IC
(UEM).
Faults:
1. No sound during phone call.
2. Less sound during phone call.
3. Sound with interruption.
Solution:
1. Check Speaker Volume during Phone Call.
2. Check Earpiece / Speaker by Keeping the Multimeter in Buzzer Mode. Value must
be 25~35 Ohm. If the Value is not between 25~35 Ohm then change the Earpiece /
Speaker.
3. Check Track of Earpiece Section. Do Jumper Wherever required.
4. UEM / Audio IC: Heat, Reball or Change.

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5. CPU: Heat, Reball or Change.


Note:
1. If there is less sound or sound is not clear during phone call then change the
speaker

Fig2.19 19 Speaker / Earpiece


19. Mic / Microphone:- Type of component that helps to transmit sound from one mobile
phone to another during phone call.
Faults:
1. No sound or Less Sound during phone call.
2. Sound with interruption or Changed sound.
Solution:-
1. Check Microphone settings.
2. Check and clean Microphone Tips and Connector.
3. Check Microphone by Keeping the Multimeter in Buzzer Mode. Value must be
600~1800 Ohm. If the Value is not between 600~1800 Ohm then changes the
Microphone. NOTE: Only one side will give value. The other side will not give any
value.
4. Check Track of Microphone Section. Do Jumper Wherever required.
5. Microphone IC: Heat or Change.
6. UEM / Audio IC / Power IC: Heat, Reball or Change.
7. CPU: Heat, Reball or Change.
Note:-
1. If there is less sound or sound is not clear during phone call then change the
Microphone

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Fig2.20 Mic / Microphone


20. Vibrator / Motor: - Type of component that vibrates. It is also called Motor. Vibrator
is controlled by Logic IC or Power IC.
Faults:-
1. Vibrator not working.

2. Vibration with interruption.

3. Vibration Hangs.
Solution:-
1. Check Vibrator Settings in Mobile Phone. Check if Vibrator is ON or OFF.
2. Open Mobile Phone and Clean Vibrator Tips Connector.
3. Check Vibrator by Keeping the Multimeter in Buzzer Mode. Value must be 8~16
Ohm. If the Value is not between 8~16 Ohm then change the Vibrator / Motor.
4. Check Track of Vibrator Section. Do Jumper Wherever required.
5. UEM / Logic IC / Power IC: Heat, Reball or Change.
6. CPU: Heat, Reball or Change.

Fig2.21 20.Vibrator / Motor


21. LED:-Type of component that generates light in the Mobile Phone. These are
generally LED or Light Emitting Diode.
Faults:
1. No Light.

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2. Light in only Keypad or Display.


3. Some lights not working
Solution:
1. Check Light Settings.
2. Resold all LED. There are 2 types of connection in the Light Section of a Mobile
Phone: (i) Series Connection; and (ii) Parallel Connection.
3. Change Display and Check.
4. Keep Multimeter in Buzzer Mode and Check LED. If LED is good then it will Glow.
If LED is Faulty then it will Not Glow.
5. Change LED or Jumper.
6. Check Track and Jumper if Required.
7. Check Boosting Coil and Change if Required.
8. Light IC: Heat or Change.
9. Power IC: Hear, Reball of Change.

Fig2.22 LED
22. Charging Connector

Fig2.23 Charging Connector

23. Headphone / Earphone Connector: - Type of component that does the job of Mic and
Speaker separately. When we insert Headphone, then Speaker and Microphone of the
Mobile Phone Gets Disconnected. Headphone is control by C.P.U.
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Faults:-
No sound from Headphone or sound from only one side of the Headphone.
Sound does no go from the Mic of the Headphone.
Solution:
1. Change the Headphone and Check.
2. Clean Headphone Jack and Connector.
3. Re solders or Change the Headphone Connector.
4. Check Track of Headphone Section. Do Jumper Wherever required.
5. Headphone IC: Heat or Change.
6. UEM / Audio IC / Power IC: Heat, Reball or Change.
7. CPU: Heat, Reball or Change.
Note: If there is symbol of Headphone without inserting the Headphone then there is
problem with the CPU. To solve the problem, clean or change the Headphone Connector
OR Short the Headphone Connector.

Fig2.24 Headphone / Earphone Connector

23. Data Cable Connector:- It helps to connect the mobile to another device such as a
computer, laptop, table etc. using a data cable..

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Fig2.25 Data Cable Connector


23. Battery:- It supplies power or DC current to the mobile phone.

Fig2.26 Battery
24. Battery Connector: - It connects the battery to the internal circuit tracks of the PCB of
a mobile phone.

Fig2.27 Battery Connector

25. SIM Card: - Subscriber Identification Module. This is a small rectangular chip with
circuit and information of user of the card. A SIM card is necessary to make or receive
phone calls with a mobile phone.

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Fig2.28 SIM Card

26. SIM Card Connector:- It connects the SIM card to the Circuit or PCB of a mobile
phone

Fig2.29 SIM Card Connector


27. Memory Card: - It is use to store data like document, music, videos etc. These are
available in different capacities like 1GB, 2GB, 4GB, 8GB, 16GB, 32 GB etc

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Fig2.30 Memory Card

28. Memory Card Connector:- It connects the memory card to the PCB of a mobile phone.

Fig2.30 Memory Card Connector

29. Camera: - It is used to capture still images or record videos. These are available in
different megapixel.

Fig2.32 Camera

30. Camera Connector:- It connects the camera to the PCB of the mobile phone.

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Fig2.33 Camera Connector


31. Keypad Button:- It is connected to the keypad carbon to enter numbers to make
phone calls and other data.

Fig2.34 Keypad Button

32. Keypad:-Type of component that helps to operate a mobile phone. Some mobile
phones are screen touch and are operated by PDA.
Faults:-
1. No Key Working or only Some Key Working.
2. Keys need more pressure to work. Or when pressed a key works continuously.
3. One key is pressed and some other key works OR when one key is pressed, some
other key works simultaneously.
Solution:

1. Check Facial of the Keypad.


2. Clean Keypad Tikli and Keypad Points.
3. Keep Multimeter in Buzzer Mode and Check Row and Column of the Keypad. If
there is Beep Sound then Pad is OK.
4. Keypad IC / Interface IC: Heat or Change.
5. CPU: Heat, Reball or Change.
Note:

1. In a Mobile Phone, when we press a Key and it works very slow then Reload
Software to Solve the Problem.
2. In all Nokia Mobile Phones, if only some key works or none of the keys are working
then change the Keypad IC to solve the Problem.
3. If Keypad problem is not solved by Hardware, then Reload Software in the
Mobile Phone to Solve the Problem.

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Fig2.35 Keypad Carbon / Tickly


33. Keypad Connector:- It connects the keypad to the PCB of the cell phone

Fig2.36 Keypad Connector

34. ON / OFF Switch: - It is made of tiny metal that conducts connectivity when press. It is
being used as a power on and off, Volume control switch and camera shutter switch
on various mobile phones.

Fig2.37 ON / OFF Switch


35. Display:-The Display Section of a Mobile Phone is controlled by the CPU. In some
Mobile Phones, there is an Interface IC called Display IC between the Display and the
CPU.
Faults:

1. Nothing shows on the Display or Display is Blank.


2. Only Half Display Working.
3. Display Broken or Crack.
4. Sometimes Display Works and Sometimes it doesn’t work.
5. There is only light in the Display and nothing else.
Solution:-

1. Clean Display Tips and Display Connector and Reset the Display.
2. Resold the Display Connector.
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3. Change the Display.


4. Check Display Track.
5. Resold or Change Display IC.
6. C.P.U: Heat, Reball or Change.

Fig2.38 Display
36. Display Connector:- It connects display of screen to the PCB of a Mobile Phone

fig2.39 Display Connector

37. Antenna:- It helps to capture network frequency.

fig2.40 Antenna

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39. Screen Touch: Type of component that helps to operate a mobile phone by touching
the screen. Touch Screen is available in different sizes. It normally has 4 Points namely:
- (+), (-), (RX), (TX). Screen Touch is also called PDA. It is controlled by the CPU. In
some Mobile Phones there is an Interface IC called PDA IC or Screen Touch IC.
Faults:-

1. Screen Touch not working.


2. Only Half Screen Touch Works.
3. One key is pressed and some other key works.
Solution:-

1. Check Settings if the Mobile Phone has Both Keypad and Touch Screen.
2. Clean and Resold PDA Tips and PDA Connector.
3. Change PDA.
4. Check Track of the PDA Section and Jumper if Required.
5. PDA IC: Heat or Change.
6. CPU: Heat, Reball or Change.
Note:

1. If the PDA Problem is not solved by Hardware Then Reload Software to Solve the
Problem.

40. PCB:- Printed Circuit Board of the Mobile Phone

fig2.41 PCB

2.1.2 Identification of Small Part


a) Diode: Rectifier Diode: It is found in black color and converts AC. It Current to DC Current
passes current in one direction. It does not pass current in reverse direction.
b) Network Capacitor: It is found in any section of a mobile phone.
It is made from 2 or more Non-Electrolytic Capacitors
C) Coil: It is found in any section of a mobile phone. It is found in many shapes and sizes.
Coils are found in 2 colors:
(i) Black and white; and
(ii) Blue and white.
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It has binding of copper coil inside. It filters and decreases Current and Voltage.
Boost Coil: its size is little bigger than coil. It is found in black color and look like button. It
increases current. If this coil gets damaged then it has to be changed
d) IC & Counting
e. transistor: This electronic component is found in any section of a mobile phone. It is of
black color and it
f. Regulator: This electronic component is found in any section of a mobile phone. It is of
black color and has 5 or 6 legs. It filters current and regulates voltage
g. Resistance: There are 2 types of resistance on a the PCB of a mobile
phone:
i. Chip Resistance: It can be found in any section of a mobile phone
It is of black color. In some sets it is also found in blue and green color. It is the smallest
electronic components on the PCB of a mobile phone. It decreases current and passes
forward.
ii. Network Resistance: It can be found in any section of a mobile phone. It is made from 2 or
more Chip Resistance
g. Capacitor: 3 types of capacitor are found in a mobile
phone:
1. Non-Electrolytic Capacitor: It is found in any section of
a mobile phone. Its height is little more than chip
resistance. It can be of light black, yellow or brown in
color. It has no Positive (+) or Negative (-) side. It filters
DC current.
2. Electrolytic Capacitor: It is found in any section of a mobile
phone. It’s size is larger than non-electrolytic capacitor. It is
found in 2 colors – (i) Orange with brown strip: and (ii) Black
with white strip. The side with the strip is Positive (+) and the
other side is Negative (-). It filters and stores current.
3. Network Capacitor: It is found in any section of a mobile
phone. It is made from 2 or more Non-Electrolytic Capacitors.

g. IC (Integrated Circuit): IC is an electronic component that is made up of many other small


electronic components like resistance, capacitor, coil, diode, transistor etc. There are 2 types
of ICs – (i) Leg-Type IC; and (ii) Ball- Type IC.
Counting: Leg-Type IC: Counting of leg-type IC starts in Numerical Digit in Anticlockwise
Direction starting from the Nose Point or Cut Point

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Fig2.18 AIC Fig2.19 B IC

Self-check -2.1 MATCHING


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Name: __________________________________Date: ________________________

Time Start: ___________________________Time Finish: ____________________

Direction: - Match the cell phone problems or fault in Column A with the correct
solutions in Column B.

Cell Phone Problem A Solutions B

1.Display not working A. Clean and re solder the PDA tips

2.Faulty ear piece B. Check the speaker volume

3.Phone is overheating C. Close all the applications and run one at a time

4.Network problem D. Change the charger

5.Vibrator is not working E. Repair the antenna

6.Phone dropping calls F. Rewrite the IMEI number of the phone

7.Touch screen problem G. Check if phone is in vibrate mode

8.Battery problem H. Resold the display connector

Note: Satisfactory rating –10 points Unsatisfactory - below 5 points

Answer Sheet Scored Point

Part I

1. _________________
2. _________________
3. _________________
4. _________________
5. _________________
6. _________________
7. _________________
8. _________________
1.2Software
A mobile operating system, also called a mobile OS, is an operating system that is
specifically designed to run on mobile devices such as mobile phones, smartphones, PDAs,
tablet computers and other handheld devices. The mobile operating system is
the software platform on top of which other programs, called application programs, can run
on mobile devices.

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2.2.1Mobile Operating System (Mobile OS)


Much like the windows operating system controls your desktop or laptop computer, a mobile
operating system is the software platform on top of which other programs can run on mobile
devices. The operating system is responsible for determining the functions and features
available on your device, such as thumb wheel, keyboards, WAP, synchronization with
applications, email, text messaging and more. The mobile OS will also determine which
third-party applications (mobile apps) can be used on your device.
2.2.2 Popular Mobile Operating Systems
1. Android OS (Google Inc.)
The Android mobile operating system is Google's open and free software stack that includes
an operating system, middleware and also key applications for use on mobile devices,
including smartphones..
2. Bada (Samsung Electronics)
Bada is a proprietary Samsung mobile OS that was first launched in 2010. The Samsung
Wave was the first smartphone to use this mobile OS.
3. BlackBerry OS (Research in Motion)
The BlackBerry OS is a proprietary mobile operating system developed by Research in
Motion for use on the company’s popular BlackBerry handheld devices.
4. IPhone OS / iOS (Apple)
Apple's iPhone OS was originally developed for use on its iPhone devices. Now, the mobile
operating system is referred to as iOS and is supported on a number of Apple devices
including the iPhone, iPad, iPad 2 and iPod Touch.
5. MeeGo OS (Nokia and Intel)
A joint open source mobile operating system which is the result of merging two products
based on open source technologies: Maemo (Nokia) and Moblin (Intel
6. Palm OS (Garnet OS)
The Palm OS is a proprietary mobile operating system (PDA operating system). Newer
versions of the Palm OS have added support for expansion ports, new processors, external
memory cards, improved security and support for ARM processors and smartphones.
7. Symbian OS (Nokia)
Symbian is a mobile operating system (OS) targeted at mobile phones that offers a high-
level of integration with communication and personal information management (PIM)
functionality. Symbian OS combines middleware with wireless communications through an
integrated mailbox and the integration of Java and PIM functionality (agenda and contacts).
8. Web OS (Palm/HP)
WebOS is a mobile operating system that runs on the Linux kernel. WebOS was initially
developed by Palm as the successor to its Palm OS mobile operating system

9. Windows Mobile (Windows Phone)

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Windows Mobile is Microsoft's mobile operating system used in smartphones and mobile
devices – with or without touchscreens.
2.2.1Software Tools for Mobile Phone Repairing :-With These Software Tools for Mobile
Phone Repairing, you can Flash Software of all Android Smartphone and iPhone. You Can
Flash ROM (OS), IMEI, Unlock Forgotten Lock Pattern or Password, Repair Smartphone
that Hangs at Logo.
Here are all the Software Tools for Mobile Phone Repairing. With these Software Tools you
can do fix all software relates problems of all iPhone and Android Smartphones of any Brand
and Model including – Samsung, Apple iPhone, All China Mobile Phone ( Vivo, Oppo,
Honor, Huawei, Xiaomi, Meizu, OnePlus, Lenovo, Qiku 360, Smartisan), Micromax, Lava
etc.
No flashing Box is needed for to use this software. Just download to your PC and start using
with its easy software flashing GUI. It is universal mobile phone flashing software for all
China made android mobile phones.

Fig 2.2.1 sp flash tool

SP Flash Tool (Smart Phone Flash Tool) is small-sized Easy to Use Software to flash Stock
ROM, Custom recovery, upgrade or downgrade firmware version, unlock forgotten lock
pattern or password and for fixing all software related Issues of android smartphones using
MTK (Mediatek) processor.
Requirements to use SP flash tool
 Laptop of Desktop PC
 USB Data Cable to Connect Smartphone with the PC

 MediaTek USB-VCOM Drivers (Available as a Bundle with the Software when you download.
No need to Download Separately)

 Scatter File

 Software Files to be Flashed (Download Here)


Other Software Tools for Mobile Phone Repairing
Processor Software Tool

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SpreadTrum SPD Flash Tool

Qualcomm QFlash Tool


Samsung Odin Flash Tool

Apple iPhone iTune Tool

Flash IMEI Number in Android Mobile Phone


 Your mobile phone gets hanged too often.
 Your phone gets hanged at company logo and doesn’t boot.

 You want to update the latest software / operating system in your phone.

 You have forgotten the lock pattern or password and want to unlock the phone.

 Your Android Mobile phone or tablet is dead because of software issues.


Hardware Needed
1. The android phone to flash the IMEI number.
2. An usb data cable to connect your phone to the computer or laptop.
Software Needed
1. Stock ROM / Firmware:
2. SN Write Tool.

3. AP BP Base for SN Write Tool

4. Read & Write Tool

5. AP BP Base for Read&Write Tool

6. IMEI Number of your Phone

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How to Flash IMEI Number in Android Mobile Phone and Restore IMEI Number and Fix
Invalid IMEI Number Problem

Step-1.Download SN Write Tool on your computer

Step-2.In the Extracted Folder, you will find – SN Writer.exe

Step-3Now you will see following screen. Click on Comport and Select USB VCOM. In the
“Target Type” you will get Options to Select Feature Phone, Smartphone and Other Android
Devices. Select Smartphone if you are flashing the IMEI Number to an Android Phone.

Fig 2.2.2 a install software


Step-4
Now select System Config Button.

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Fig 2.2.2 b installs software

Step-5.Once you click onto the Config Button, you will see the following Screen. Select Following
Options – IMEI, BT Address and Wi-Fi Address. You also get the Option to select Dual IMEI, 3
IMEI and 4 IMEI. Select the Required Option.Under Database File Option select the Path of
MD1_DB and AP_DB. Remember that BOTH these Files come with the .zip File of the Custom
ROM Firmware. Otherwise, you have to download the AP BP Base for SN Write Tool ( ➡
https://androiddatahost.com/yhaz9)

Step-6.Now clicks Start Button on the Next Screen.

Fig 2.2.2 c installs software Step-7

Under Scan Data, Enter the 15 Digit IMEI Number. Once you have entered all the required Data, SWITCH
OFF your Phone and Take out the Battery. Once the IMEI Number writing is done, you will see Green Pass
Message.

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Self-Check 2.2 Choose

Name: __________________________________Date: ________________________


Time Start: ___________________________Time Finish: _____________________
Instruction: Answer all the questions provided correctly, if you have some clarification
regarding the test just raise your hand and ask the assistance of the teacher.
1_____________also called secret code help to get a closer look inner fault of the problem
A. Mobile phone
B. Volcano box
C. Diagnose code
D. All
2._______________software tool for all android
A. Soldering iron
B. App software
C.Miracle thunder box
D.Screw drive
3, which one of the following is not flashing tool
A. usb data cable
B. Screw driver
C. Pc
D. software
Note: Satisfactory rating –3 points Unsatisfactory - below 1.5 points
Answer Sheet Scored Point
Part I

1.______________
2.______________
3.______________

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Operation Sheet 2.2 Flash mobile phone


Task1.
PURPOSE: TO Perform System defects/fault symptoms are identified using appropriate diagnostic
software, tools and equipment
PROCEDURE:-
Step1: Follow safety rule and procedure
Step2: Select the required cell phone
Step3: Download the required software
Step 4: Install the software correctly
Step5: Select the required tools
Step6: Connect the phone with pc and start the installation safely
Step7: Clean the internal parts of cell phone.
Step8: Identify the cell phone software faults.

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LAP TEST 2.1 Flash mobile phone

Name: ____________________________________ Date: __________________

Time started: _____________________________Time finished _____________

Task1: You are required to perform the following individually with the presence of your
teacher.

1. Diagnose and flash 1 android software mobile phone by using the appropriate tools
and software. If you have some clarification, ask your teacher.
 Your teacher will evaluate your output either satisfactory or unsatisfactory. If
Unsatisfactory, your teacher shall advice you on additional work. But if satisfactory,
you can proceed to the next topic.

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Information sheet-3 Check and isolating chips using specified testing procedures

An isolation procedure is a set of predetermined steps that should be follows when workers are
required to perform tasks such as inspection, maintenance, cleaning, repair and construction. The
following lockout process is the most effective isolation procedure: shut down the machinery and
equipment
Safe isolation has long been a procedure carried out by a competent person, in order to safely
isolate electrical circuits or equipment before electrical work is undertaken. ... He energized the
supply to the distribution board before the circuits connected to it were complete, to provide a supply
to a socket-outlet.
An electrical isolation test is a Direct current (DC) or Alternating current (AC) resistance test that is
perform between sub-circuit common and subsystem chassis to verify that a specified level of isolation
resistance is mete. Isolation testing may also be conduct between one or more electrical circuits of the
same subsystem.[1] The test often reveals problems that occurred during assembly, such as
defective/wrong component, improper component placement/orientation and wire insulation or insulator
defects that may cause inadvertent shorting or grounding to chassis, in turn, compromising electrical
circuit quality and product safety.[2]
Isolation resistance measurements may be achieved using a high input impedance ohmmeter,
digital multimeter (DMM) or current-limited Hi-pot test instrument. The selected equipment should not over
stress sensitive electronic components comprising the subsystem. The test limits should also consider
semiconductor components within the subsystem that may be activate by the potentials imposed by each
type of test instrumentation. A minimum acceptable resistance value is usually specifies (typically in the
mega ohm (MΩ) range per circuit tested). Multiple circuits having a common return may be teste
simultaneously, provided the minimum allowable resistance value is bas on the number of circuits in
parallel.
Five basic isolation test configurations exist:[3]

1. Single Un-referenced End-Circuit – isolation between one input signal and circuit chassis/common
ground.
2. Multiple Un-referenced End-Circuits with a single return – isolation between several input signals
and circuit chassis/common ground.

3. Subsystem with Isolated Common – isolation between signal input and common ground.

4. Common Chassis Ground – isolation between circuit common and chassis (chassis grounded).

5. Isolated Circuit Common – isolation between circuit common and chassis (chassis floating).

Isolation measurements are contact the assembly or subsystem unpowered and disconnected from any
support equipment.

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Fig3.1 isolating chips


A method and system for testing a synthesized design of a semiconductor chip. The method
includes inputting a macro test Input/output (I/O) name of the semiconductor chip, along with
associated attributes and a net list, where the net list is a synthesized design of the
semiconductor chip. The method includes tracking the macro test I/O to a chip test I/O. The
method further includes detecting mismatches between attributes associated with the macro
test I/O and the chip test I/O. Subsequently, reporting any mismatches between the
attributes associated with the macro test I/O and the chip test I/O

Fig3.2 isolating chips

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Self-Check 2.2 Choose


Name: __________________________________Date: ________________________
Direction: - say true or false
1. Isolation resistance measurements may be achieve using high input impedance.
2. A method and system for testing a synthesized design of a semiconductor chip.

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Information sheet-3 Implement proper troubleshooting


Troubleshooting is a skill used by almost everyone in many different parts of our working
and personal lives. To be able to troubleshoot an issue quickly and effectively, you need to
have a theory of how to approach the issue you should be able to apply this process to and
problem or fault you encounter.
Troubleshooting is a form of problem solving, often applied to repair failed products or
processes on a machine or a system. It is a logical, systematic search for the source of a
problem in order to solve it, and make the product or process operational again.
Troubleshooting is need to identify the symptoms
3.2 The six steps of troubleshooting are:-
 Identify the problem.
 Establish a theory of probable cause.

 Test the theory to determine cause.


 Establish a plan of action to resolve the problem and implement the solution.
 Verify full system functionality and if applicable implement preventative measures.
 Document findings, actions, and outcomes.

3.3 General troubleshooting tips for Android devices


1. Restart your device. It might sound simple, but sometimes that's all it takes to fix a
bad connection.
2. If restarting does not work, switch between Wi-Fi and mobile data: Open your
Settings app "Wireless & networks" or "Connections". ...
3. Try the troubleshooting steps below.
3.4 MAINTENANCE
• Maintenance is a continuous process.
• Must include both the Hardware and the Software.
4. Hardware:
•Cleaning/Dusting
•Maintaining prescribe levels of parameters such as electrical & environmental
Software:
•Reinstallation/Uninstallation
•Upgrade
3.5 SERVICING STEPS:
1. Uninstall all physical components starting from power connections.
2. Clean dust from the components.
3. Perform a visual check or electronic check as required.
4. Reinstall all components carefully and properly.
5. Check for loose wiring or crack cables.
6. Check if any jumper is missing, if required replace it with a new one.
7. Check for physical damages of peripherals and replace them if needed.
8. Tighten all internal and external connections.
9. Switch on the power supply and observe.

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3.9 How to Troubleshoot your Cell Phone

 If your phone does turn on, your battery might be out of charge. This is a fairly
elementary fix. Charge your battery like you usually do, but make sure it is fully
plugged in the phone or the computer or wall charger..

 If your phone gets wet, remove the battery from the phone and allow both the phone
and the battery to thoroughly dry.
 If your display is not working, it may be due to extreme temperatures. Let your phone
come to room temperature.

 If the keys on your cell phone don’t work, look for a symbol on your display screen
that looks like a lock.
 If you have problems while talking, you might check to make sure the battery is not
low. Move toward a window if you are inside or go outside to get better reception.

 Check your volume if you cannot hear the other person. It is easy to forget that there
is a volume control on your phone.

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Self-check 3.1 Written test

Name: __________________________________Date: ________________________

Time Start: ___________________________Time Finish: _____________________

Direction: - say true or false


1. Troubleshooting is a form of problem solving, often applied to repair failed products.
2. Maintenance is a continuous process.
3. Identifying the problem is one of troubleshooting method

Answer score

1_________________
2._____________
3_______________

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Inform customers the status and serviceability of the unit


Information sheet-4

Customer satisfaction: - Customer satisfaction has been one of the top tools for a successful
business.

Customer satisfaction is dynamic and relative. Only the idea “customer-centric” can help
companies improve satisfaction and keep customer truly, conversely, if competitors improve
customer satisfaction, then it may loss corporate customers.

Specific product or service features and perceptions of quality influence customer satisfaction.
Satisfaction is also influenced by customer’s emotional responses, their attributions neither
perception of equity.

Customer relationship management triangle law describes Customer satisfaction = customer


expectations customer satisfaction. Customer satisfaction can be seen negatively correlated with
customer expectations. Therefore, it is divided into five intervals (very dissatisfied, relatively
dissatisfied, general satisfaction, relatively satisfied and very satisfied).When the customer
experience essential flats with customer expectation, the customer satisfaction become higher.
On the contrary, compared with the expectations, the worse customer experience brings lower
customer satisfaction. There are two ways to improve customer satisfaction for companies.

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Self-check 4 True/ false

Name: -__________________________________Date:_____________________

Time Start: ________________________Time Finish: _____________________

Direction: - say true or false

1. Customer satisfaction is not dynamic and relative.

2. Customer satisfaction has been one of the top tools for a successful business
3.Customer relationship management triangle law describes Customer satisfaction

Answer score

1_________________
2._____________
3_______________

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LAP TEST 4.1 Diagnose mobile phone

Name: __________________________________Date: _______________________

Time started: __________________________Time finished: __________________

Instructions: You are required to perform the following individually with the presence of
your teacher.
A. Tools & Materials
1. Nokia 3310 board or any motherboard
2. Maintenance Plate Board
3. Maintenance Plate Stand
4. Hot Air & Soldering Station
5. Tweezers
6. Soldering Flux
B. Procedure
1. Dismantle Nokia 3310 Unit

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Instruction Sheet-3 Service/repair cellular phone unit

This training guide was developed to provide you the necessary information regarding the
following content coverage and topics –

3.1 Replacing defective parts or components with original part


3.2 Flashing units by using appropriate application software
3.3 Soldering repaired and replaced components
This guide will also assist you to attain the training outcome stated in the cover page.

Specifically, upon completion of this training Guide, you will be able to: -

 Replace or swap defective parts or components with original part


 Flash units by using appropriate application software
 Solder repaired and replaced components

Training Instructions:

1. Read the specific objectives of this training Guide.

2. Read the information written in the “Information Sheet 1”.

3. Accomplish the “Self-check 1”.

4. Your evaluation earned a satisfactory proceed to “Operation Sheet 1”.

However, if your rating is unsatisfactory, see your teacher for further instructions or go
back to learning guide.

5. Submit your accomplished Self-check 1. This will form part of your training portfolio.

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Information sheet-3.1
Replacing defective parts or components with original part

3.1 Mobile Phone Dead Problem and Solution

Mobile Phone Dead Problem and Solution –How to Repair a Dead Mobile Cell Phone. A Dead
Mobile Phone is a Cell Phone that is not switch ON. It won’t turn ON and won’t Charge.
3.2 A mobile phone can get dead for several reasons:
1. If the mobile phone is dropped down on the floor or on some hard surface.
2. If the mobile phone gets wet or is dropped in rain or water.
3. If there is any kind of short ( in + and – ) or shorting in the Mobile Phone PCB

3.3.1Mobile Phone Dead Problem and Solution – How to Repair a Dead Mobile Cell Phone

1. Remove the battery and see if it gets charged or not. Check voltage using a
Multimeter. Voltage must be 3.7-4.2 Volt DC. Use a Battery Booster to Boost the
Power of the Battery and Charge it again.
2. Check Battery Point and Battery Connector. Clean Battery Point and Battery
Connector to remove any carbon deposits.
3. Resold or change the Battery Connector.
4. Insert charger and se if the “Battery Charging” appears or not. If there is icon of
“Battery Charging” but the mobile phone does not gets switched ON then check ON /
OFF Switch. Voltage of ON / OFF Switch must be 2.5 to 3.5 Volt (DC). Clean or
change the ON / OFF Switch. Check track of ON / OFF Switch and Jumper if
required.
5. If the charging icon is not there then check voltage of ON / OFF Switch. If the voltage
is between 2.5 to 3.7 Volts DC, then RELOAD Software in the Phone (Software
Flashing).
6. If the phone won’t get switched ON even after reloading software then Heat the
C.P.U, Power IC and Flash IC.
7. If there is no voltage on the ON / OFF Switch then check track of the ON / OFF
Switch. Jumper if required.
8. If the problem is not solved then heat, Reball or change the Power IC and CPU to fix
the problem.
9. Keep the Multimeter on Buzzer Mode and Check + and – of the Battery Connector. If
there is Buzzer Sound then the Phone is short. If there is short at the Battery
Connector then clean the PCB with thinner. Apply Flux and Heat the PCB.
10. If this does not fix the Mobile Phone Dead problem then remove the PFO and check
for short. If there is short then replace the PFO.

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11. Remove the charging connector and check for shorting. If there is short then change
the connector.
12. Remove the charging IC and check for shorting. Change if required.
13. Remove the Bluetooth IC and check for shorting. Replace if required.
14. Remove the Power IC and check for shorting. Replace with a new one if required.
15. Remove the CPU and check for shorting. Replace if required.
16. Remove all the Big Electrolytic Capacitors and check one by one. Replace capacitors
if required.

Important Note

 Some mobile phone gets dead if the RTC (Real Time Clock) is faulty. This happens
mostly in China Mobile Phones. Change the RTC to fix the problem.
 If the mobile phone gets hang after reloading software then change the RTC.
 If the phone is still dead then check by replacing the 26 MHz Crystal Oscillator.

3.4 Ringer Problem

A Ringer is any type of electronic component that rings or plays a loud sound. It is also called
the I.H.F Speaker, buzzer, melody, etc. Figure 28 shows a picture of a ringer.

fig 3.31

 How to Solve Ringer Faults

1. Check the ringer settings in the mobile phone. Check Ringer volume and silent mode. Adjust
or change the volume and /or mode if required.
2. If the problem is not solve, then open the mobile phone and clean the ringer point and ringer
connector.
3. If the problem is not solve then check the ringer by keeping the multimeter in buzzer mode.
The value must be between 8 ~ 10 Ohm. If the value is not between 8~10 Ohm then change
the Ringer.

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4. If the problem is not solve then check the track of ringer section. Do jumper wherever
required.
5. If the problem is not solve then check the Ringer IC. Heat or change the IC.
6. If the problem is not solve then heat, recall or change the UEM / Logic IC.
7. If the problem is still not solved then heat, reball or change the CPU.
3.5 Display Not Working

This part displays information in a mobile phone. The CPU controls it. In some cell phones there is
an Interface IC called the Display IC situated between the Display and the CPU.

The following are the common types of problems associated with the display:

 Display is blank.
 Display not working properly.
 Only half the display works.
 White display.
 Display is upside down.
 Display is broken.
 When the mobile phone is switched ON, the Logo appears and then the display disappears
How to Solve Display Faults in a Mobile Cell Phone

1. Clean the display tips and display connector.


2. Resold the display connector
3. Change the display
4. Check the display Track.
5. Resold or change the display IC.
6. Heat, reball or change the CPU.

3.6 Phone Touch Screen (PDA) fault

A Touch Screen (PDA) is an electronic component that allows you to input data or
control your mobile phone by touching the screen. It normally has 4 Points namely:

 (+),
 (-),
 (RX),
 (TX).
The CPU normally controls the touch screen. In some mobile phones there is an
Interface IC called PDA IC or Screen Touch IC.

The following are the faults associated with the Touch Screen

 Touch Screen not working.


 Only half the Touch Screen works.
 When one key is pressed, another key works.

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How to Solve Touch Screen (PDA) Faults

1. Check the settings if the mobile phone has both a keypad and a touch screen.
2. Clean and resold the PDA Tips and PDA connector.
3. Change the PDA.
4. Check the Track of the PDA section and Jumper if required.
5. Heat or change the PDA IC
6. Heat, reball or change the CPU

Self-Check 3.1 Choose

Name: __________________________________Date: ________________________

Time Start: ___________________________Time Finish: _____________________

Instruction: Answer all the questions provided correctly, if you have some clarification
regarding the test just raise your hand and ask the assistance of the teacher.

Part I. Choose the best answer for the following question


1---------Is made of a tiny motor that conduct vibration when in active mode.
A. Vibrator C. Ringer
B. Microphone D. Back Facial
2. ------- Is connects the battery to the internal circuit tracks of the PCB of a mobile phone.
A. SIM Card C. SIM Card Connector
B. Memory Card D. Battery Connector
3. --------Is connects the SIM card to the Circuit or PCB of a mobile phone.
A. SIM Card Connector C. Ringer
B. Microphone D. Back Facial
4. --------Is connected to the keypad carbon to enter numbers to make phone calls and other
data.
A. Display C. Camera Connector
B. Keypad Button D. Memory Card
5. --------Is connects display of screen to the PCB of a Mobile Phone
A. Display Connector C. Camera Connector
B. Keypad Button D. Memory Card

Note: Satisfactory rating –5 points Unsatisfactory - below 5 points

Answer Sheet Scored Point

Part I

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1. _________________
2. _________________
3. _________________
4. _________________
5. _________________

Operation sheet 3.1 Select appropriate tools and material for mobile
maintenance
PURPOSE: -To identify each tools and knowing their function
PROCEDURE:- Solve Display Faults in a Mobile Cell Phone
Step1. Clean the display tips and display connector.
Step2. Resold the display connector
Step3. Change the display
Step4. Check the display Track.
Step5. Resold or change the display IC.
Step6. Heat, reball or change the CPU.
PRECAUTIONS:-
You should not forget to wear your PPEs.

QUALITY CRITERIA:-

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Flash units by using appropriate application software


Information sheet-3.2
3.2.1Software Faults

Software is a set of programs, routines and symbolic language that control the functions of
hardware and directs its operations.

The common software problems are:


 Display problems
 No signal message
 Dead phone set
 Phone on test mode
Phone not charging
 Phone has message to contact service provider
 Phone hangs, goes off, freezes or has slow processing
solve these problem:
1. Check the downloaded applications and note when the problem happened.
2. Note whether the problem is happening when a certain application is
running.
3. Remove the application that is causing the problem
4. If the problem is still not solved then reset the factory settings of the mobile
phone and update the software.
You have now come to the end of our topic on common mobile phone problems or
faults. Before you move on, do the following activity to evaluate your
understanding of this section.

3.2.2What is the software for flashing phone?

Here are the best flash tools almost for all phones: Samsung- Odin, Kies,Smart switch. Mediatek
based phones -like Huawei, Lenovo, Xiaomi, Karbonn, Lava,Gionee,Micromax,ZTE etc- Sp flash
tool. Sony- Sony pc companion, Xperia flash tool (by androxyde

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3.2.3 What is mobile phone flashing?


Flashing a cell phone means reprogramming the cell phone to work with a carrier other than the
intended provider. One advantage of flashing a cell phone is that you need not to invest in a
brand new phone.

3.2.4 flasher box


Flasher boxes are also known as flashers or clips and they are mobile phone service devices
used by mobile phone service providers and shops. They are mainly used to recover user data
from dead or faulty mobile phones that otherwise will not provide access to data stored on their
internal memory

3.2.5 flash a phone with a computer


If you want to use your smartphone with new data storage, you will have to flash it first. Flashing
means the same as reprogramming. Read more: https://www.legit.ng/1140556-how-flash-a-
phone-a-computer.html
3.2.6 flash Android phone from PC with USB cable
First, you have to ensure you have at least 50% level of battery. Check your firmware
compatibility as well. The Stock Firmware or Custom ROM can be downloaded from appropriate
websites. Systematic guide: Upload an Android USB Driver into the Hard Drive
DiscofyourcomputerReadmore:https://www.legit.ng/1140556-how-flash-a-phone-a-computer.html

3.2.7 Flash an iPhone mobile


The process here is very similar to the Android method. It involves the update of the
firmware just like in the above. Basically, all you have to do is to upload the newer version of
the device system. You will find a lot of new features of the OS that increase the iPhone’s
performance and level of compatibility. This process will also require attaching your device
to PC and starting iTunes device management program. Read more: https://www.legit.ng/

Fig4.2 iPhone flashing

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3.2.8` FLASHER BOX COMPONENTS AND VARIETIES


Flashers are a combination of software, hardware and drivers. There are many varieties of
flasher boxes covering a wide variety of mobile phones. Therefore, choosing the correct box
for a type of mobile phone
device or phone model or mobile phone manufacturer can be a daunting task. There are

Fig3.2.1Smart2 In 1 Flasher Box With Smart Card Holder

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Self-Check3.2

Name: __________________________________Date: ________________________

Time Start: ___________________________Time Finish: _____________________

Direction:- Choose the best answer for the following question

1.____________set of program, routine and symbolic language that control the function of
hardware and direct its operation

A. flash B. Software

C. IC d. volcano box

2_______________are also known as flasher box

A. charger C. Flasher box

B. transistor D .all

3, flasher box typically connect to mobile device via a special cable

A.RJ_45 B .fiber optics

B. Coax cable D. all

Answer score

1_______

2_______

3________

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Operation sheet3. 2 Flash IMEI Number in Android Mobile

Purpose: How to Flash IMEI Number in Android Mobile

Procedures: first try to check your safety

Step-1.Download SN Write Tool on your computer from Here ➡


[https://snwritetool.com/download/sn-write-tool-v1-1828]. Extract the .zip File. You will see following
files in the Extracted Folder.
Step-2.Open this .exe file (Double Click or Right Click and Run as Administrator
Step-3.Click on Comport and Select USB VCOM..
Step-4.Now selects System Config Button.
Step-5. Select Following Options – IMEI, BT Address and WiFi Address.
Step-6. Now click Start Button on the Next Screen.
Step-7Under Scan Data Enter the 15 Digit IMEI Number. Once the IMEI Number writing is
done, you will see Green Pass Message.

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Soldering repaired and replaced components


Information sheet-3.3

3.1Soldering / Disordering techniques

a. Soldering
Soldering is a process in which two or more metal items are joined together by melting and
flowing a filler metal into the joint. The filler metal has a relatively lower melting point.

Fig3.1 Soldering technic

Steps In Soldering

1. Prepare the following materials:

• Soldering Iron,

• Solder paste

• Long Nose Pliers,

• PCB holder,

• Electronic Components (Resistors, Diode etc.)

2. Plug and pre-heat the soldering iron.

3. Heat both items at the same time by applying the soldering iron to the copper
pad and the component lead.

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4. Continue heating and apply a few millimeters of solder. Remove the iron and allow the
solder joint to cool naturally.

5. It only takes a second or two to make the perfect joint, which should appear shiny.

b. Desoldering

Disordering is the removal of solder and components from a printed circuit board for
troubleshooting, repair, replacement, and salvage.

Fig 3.2.disoldering

Steps in disordering

1. Use a solder wick (finely braided copper) to wick away excess solder
from a de- soldered connection.

2. Apply the solder wick and use the soldering iron to the de-
soldered connection. The solder wick will draw the excess solder
off the PCB pad.

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Self-Check3.2

Name: __________________________________Date: ________________________

Time Start: ___________________________Time Finish: _____________________

Direction: - say true or false

1. Soldering is a process in which two or more metal items are joined together

2. Disordering is the removal of solder and components from a printed circuit board.

3 Apply the solder wick and use the soldering iron is the steps of Desoldering process.

Answer score

1_______

2_______

3________

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Instruction Sheet-4 Testing repaired unit-15

This training guide was developed to provide you the necessary information regarding the
following content coverage and topics –

1. Reassembling repaired unit and test the reassembled

This guide will also assist you to attain the training outcome stated in the cover page.
Specifically, upon completion of this training Guide, you will be able to: -

 Test the repaired and reassembled unit

Training Instructions:

1. Read the specific objectives of this training Guide.

2. Read the information written in the “Information Sheet 1”.

3. Accomplish the “Self-check 1”.

4. If you earned a satisfactory evaluation proceed to “Operation Sheet 1”.

However, if your rating is unsatisfactory, see your teacher for further instructions or go
back to learning Activity #1.

5. Submit your accomplished Self-check 1. This will form part of your training portfolio.

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Reassembling repaired unit and testing the reassembled


Information sheet-4.1

4.1Reassembling process

The process and steps are basically same with slight change in the process. To open and
disassemble a feature phone is rather easy than to open and disassemble an Android
Smartphone or iPhone.

Fig4.1 a Disassemble feature Mobile Phone

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Fig4.1B Disassemble smart Mobile Phone


Before proceeding to open and disassemble a mobile cell phone, make sure you have all the
required tools for mobile phone repairing. The tools you will need are: refer LG1, content
2(Page )
4.2 How to Disassemble Mobile Phone
1. Take OFF, remove the battery cover, and back facial of the mobile phone. You
should use a mobile opener tool to remove the back Facia.
2. Remove the battery, SIM card and memory card.
3. You will find several small screws at the back. Using suitable precision screwdriver,
unscrew and remove all the screws and keep them in a safe box. These screws must
be kept very carefully so that they do not get lost.
4. Once all the screws are open, remove the front cover or the front Facia of the mobile
phone.
5. Now you have the internal Facia or skeleton of the mobile phone. It is attached to the
mobile phone PCB with screws. Unscrew and open all the screws.
6. Remove connectors for display and camera and pull the display and the camera out.

1.2Assembling a Mobile Phone


the following are the steps that you should take when assembling a mobile phone:
1. Fix the vibrator strips of speaker and volume button
2. Fix the motherboard
3. Connect the antenna with wire
4. Place the camera and connect it
5. Place the buzzer
6. Put the camera cover
7. Make sure that the LCD is working before you place the screen
8. Put battery and battery cover
Now let us look at how to diagnose and repair a mobile phone

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Fig4.2 Assembling a Mobile Phone

Self-check 4. 1 Written test

Name: __________________________________Date: ________________________

Time Start: ___________________________Time Finish: _____________________

Instruction: Answer all the questions provided correctly, if you have some clarification regarding the
test just raise your hand and ask the assistance of the teacher.

1. Assembling means removing parts from the original parts.


2. Open and disassemble a feature phone is rather easy than to open and disassemble an Android

Answer score

1_______

2_______

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Operation sheet 4.1 Assembling/disassemble a Mobile Phone


Purpose: Assembling a Mobile Phone
Procedure:

Step1.Fix the vibrator strips of speaker and volume button


step 2. Fix the motherboard
step 3. Connect the antenna with wire
step 4. Place the camera and connect it
step 5. Place the buzzer
step 6. Put the camera cover
step 7. Make sure that the LCD is working before you place the screen
step 8. Put battery and battery cover

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Install additional/ enhancement features-16


Instruction Sheet-5

This training guide was developed to provide you the necessary information regarding the
following content coverage and topics –

1. Advising customers on the operation of additional operator

This guide will also assist you to attain the training outcome stated in the cover page.
Specifically, upon completion of this training Guide, you will be able to: -

 Advise customers on the operated of additional operator

Training Instructions:

1. Read the specific objectives of this training Guide.

2. Read the information written in the “Information Sheet 1”.

3. Accomplish the “Self-check 1”.

4. If you earned a satisfactory evaluation proceed to “Operation Sheet 1”.

However, if your rating is unsatisfactory, see your teacher for further instructions or go
back to learning Activity #1.

5. Submit your accomplished Self-check 1. This will form part of your training portfolio.

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Advising customers on the operation of additional operator


Information sheet-5.1

A Customer Relationship Management (CRM) system consists of a historical view and


analysis of all the acquired or to be acquired customers. This helps in reduced searching
and correlating customers and to foresee customer needs effectively and increase business.
... The strongest aspect of Customer Relationship Management is that it is very cost-
effective

1. Price isn’t everything


The operator that focuses on service is important to remember that your customers and
potential customers may not be as concerned with price as you may think.
2. Repeat customers will make your accountant happy!
Long story short, good customer service will keep your customers coming back. As we
discovered earlier, those repeat customers cost 5 times less to retain than acquiring new
customers, which is a big plus for your bottom line.
3. Make things easy
Taking it a step further and delighting your customers with things that they didn’t even
know they wanted is a sure way to strengthen that relationship even further. Providing
them with online accessible schedules that you can update in real-time if something
changes, going the extra mile and providing them with local knowledge or even
recommending more fulfilling.

4. Going above and beyond can sometimes feel like a burden that is taking away precious
time you could be spending on other customers. By using additional operator software you
can slice hours off other more menial tasks like prices, bookings, and schedule creation
and reinvest the time saved in serving your customers better.

Excellent customer service doesn’t always necessarily mean you have to go to extravagant
measures to please and enchantment your customers. Even the smallest waves like taking
the time to learn your customer’s names and personal interests will help them feel valued.

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Self-Check 5.1 Choose and T/F

Name: __________________________________Date: ________________________

Time Start: ___________________________Time Finish: _____________________

Instruction: Answer all the questions provided correctly, if you have some clarification regarding the
test just raise your hand and ask the assistance of the teacher.

Part I. Give your Answer for the Following Questions

1. ___________________ Process involves the activities and strategies that companies


use to manage their interaction with current and potential customers.
A. ESD
B. PPE
C. CRM
D. SMD

Part I. Say true or false


2. Customer relationship management (CRM) is an approach to manage only a company's interaction
3. A CRM system consists of a historical view and analysis of all the acquired or to be acquired
customers.

Note: Satisfactory rating –5 points Unsatisfactory - below 5 points


You can ask your teacher for the copy of the correct answers.

Answer score

1_______
2._______
3._______

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Appendix
 1G: 1st Generation in Mobile Telephony.
 2G: 2nd Generation in Mobile Telephony.
 3G: 3rd Generation in Mobile Telephony.
 4G: 4th Generation in Mobile Telephony.
 AC: Alternate Current.
 BGA: Ball Grid Array.
 BSI: Battery Status Indicator.
 CDMA: Code Division Multiple Access.
 CPU: Central Processing Unit.
 DCT: Digital Core Technology.
 DC: Direct Current.
 GSM: Global System for Mobile Communications.
 IMEI: International Mobile Equipment Identity.
 IC: Integrated Circuit.
 LED: Light Emitting Diode.
 PDA: Personal Digital Assistant.
 PFO: Power Frequency Oscillator.
 PCB: Printed Circuit Board.
 RAM: Random Access Memory.
 RF: Radio Frequency.
 ROM: Read Only Memory.
 RTC: Real Time Clock.
 RX: Receive / Receiver (Receiving Section).
 SMD: Surface Mount Device.
 TX: Transmit (Transmitting Section).
 UEM: Universal Energy Manager
 VCO: Voltage-Controlled Oscillator.

Reference
1. Ralph Kimball, Margy Ross, The Data Warehouse Tool kit2.
3. Michael J. A. Berry, Gordon S. Linoff Mastering Data Mining
4. Gordon S. Linoff, Michael J. A. Berry, Mining the Web
6. Michael J. A. Berry, Gordon S. Linof Data Mining Techniques
7.www.nunatac.it
8. Www. searchcrm.techtarget.com

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ANSWER SHEET OF ALL LEARNING GUIDE (LG12 – LG16)

LO-1

Information sheet - 1

Key Answer Sheet for Self – Check – 1.1

I. CHOOSE

1. C
2. D
3. B
4. A

Information sheet – 1.2

Key Answer Sheet for Self – Check –1. 2

I. CHOOSE THE BEST ANSWER

1. wrist rap
2. hot air gun
3. soldering iron
4. battery tester
5. pcb holder

Key Answer Sheet for Self – Check –1.

Short answer

1. service manual is provided by the manufacturer to customer


2. maintenance manual means the technician document that describe the asset.
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The trainers (who developed the curriculum)


N Name work Place/Region Edu. Background Experience Addresses
o in TVET
1 Alemu Feyisa Oromia / Athlet kenenisa Msc in 12Year Alemufeyisa21@gmail.com
polytechnic College El.Comm.techno 0927845009

2 Shambel Moges Dire dawa/ Ethio- italy Msc in control 10 Year shambelmoges1234@gmail
polytechnic College technology .com
0913883319
3 Mihretu Tawdios Addise Ababa /Tegbared Bsc in Elc and 3 year miretadetito13@gmail.com
polytechnic College comp.En 0952605213
4 Ashebir Megersa Dabube /Worabe ELC Com techno 6 Year ashuloveme.0910403908@
polytechnic College gmail.com
0961297143
5 Abel Molla Amara / W/ro Siheen Bsc in 7 years mollaabel1@gmail.com
polytechnic College El.Comm.techno 0911591900

The federal TVET Coordinators


No Name Work position Email and Tel. Remark

1 KIDIST GULILAT Labor Market and Kidgulilat@gmal.Com


trainer study Expert
0913440017

2 TIGIST KEBEDE TVET Curriculum tgkebede27@gmal.Com


TTLM Expert
0912170013

3 MULUKEN TVET Curriculum Muluk.last@gmal.Com


KASSAHUN TTLM Expert
0910779269

4 WORKNEH TVET Curriculum workasmamaw@gmal.Com


ASMAMAW TTLM Expert
0983148249

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