Role Title Commercial Reporting & Assurance Manager
Job Family Commercial and Procurement Sub Category
Behaviours • Changing and Improving • Communicating and Influencing
Purpose Provide commercial assurance, business intelligence, management information and financial data to the FCDO Services Board and internal stakeholders.
Key Accountabilities
• Provide general data from, maintain the integrity of, and
develop of the FCDO Services Salesforce system;
• Provide, analyse and interpret data from FCDO Services
Salesforce system to inform the analysis of business
performance and support subsequent decision making;
• Train and support Account Managers and the wider commercial
community and business stakeholders in respect of FCDO
Services commercial processes and oversee the use of the
FCDO Services Salesforce System data platform by others;
• Recruit, direct, engage, performance manage, coach and
develop the team to drive high performance
Authority and Scope
• Administrator rights for the FCDO Services Salesforce system
with authority to manipulate data and maintain system integrity;
• Responsible for the performance of 1 direct report, ensuring all
policies and processes are followed
• Responsible for engagement with Salesforce as a critical
system provider and manage the annual licence renewal
process
• Responsible for engagement with other suppliers associated
with the FCDO Services Salesforce platform as required
Skills
• Commercial Risk Management;
• Line management;
• Analyse, interrogate and evaluate data;
• Draft/author professional/technical documents;
• Interpret professional/technical documents;
• Stakeholder management;
• Business planning and forecasting;
• Problem solving
C5 Commercial Reporting and Assurance Manager V4
Commercial Strategy, Policy and Processes Grade C5
• Working Together • Leadership Charter
• Provide regular management information, compliance and risk • Flag improvements that are required with individual opportunities
data and commentary to the Pipeline & Commercial Review to the Account Manager or opportunity owner and/or any other
(PCR) Committee and, as required, FCDO Services Board and relevant person
relevant committees to support strategic decision making • Ensure that risk management has been properly considered within
• Identify opportunities to enhance processes and data capture opportunities and that all commercial process components have
demonstrating continuous improvement in commercial been appropriately approved
governance and assurance processes; • Establish effective relationships throughout the account
• Assure and be able to demonstrate, that all FCDO Services management community to promote the benefits of applying
opportunities and contracts follow the required commercial, commercial controls, agreed working practices and standards
financial and organisational standards
• Provide effective scrutiny, advice and guidance to identify
weaknesses and areas of risk, and enable rectification
e
Internal and External Communications Potential Next Career Moves
• CEO and FCDO Services Board to present and interpret data;
• Widespread and regular interaction across FCDO Services to
gather and disseminate data, and to train and guide system
users;
• With account managers / leads in customer facing teams for
discussions/advice on commercial compliance, best practice
and the provision of guidance/advice/training and explanation
of requirements
• With CEO’s Office/Internal IT / Strategy, Performance and
Governance / Finance Business Partners, for the purpose of
upholding standards across FCDO Services / applying audit
standards / ensuring the consistent and comprehensive
application of protocols
• With senior management in the reporting of commercial
compliance standards and performance
• Colleagues in Finance to ‘harvest’ HERA data
e Qualifications, Knowledge and Experience
•
Essential Desirable
• Experience in the handling and interpretation of management • Salesforce Administration and Change Management
information; • Salesforce CRM Analytics
• Experience of managing people • Tableau Cloud
• Previous assurance experience • Previous experience of managing a Business Intelligence or
•
• Ability to work to tight timetables Data Analytics environment
• Excellent communication skills and ability to influence and • Salesforce Certification
challenge at all levels