2023/5/12 19:56 PowerStore: How to connect to the service console over SSH | Dell Singapore

Article Number: 000131579 📠 Print

PowerStore: How to connect to the service console over SSH

Summary: Instructions to connect to the service console (service container) on PowerStoreT and
PowerStoreX

Audience Level: Partners

Article Content

Symptoms

PowerStore T and PowerStore X models use different physical ports for the management network access.

PowerStore T uses port labelled 6.

PowerStore X uses ports 0-1 (or bond) on the module labelled 1.

For ssh access using the service port instead of the management port, see PowerStore: SSH and PowerStore Manager access using
the Service LAN Ports.
Note: When connecting to the service port, do not disconnect the management cables.

The ssh port used to log in to the service container is:

22 - After the cluster creation is completed.

26 - Before the Initial Configuration Wizard (ICW) is run.

Cause

SSH access to the nodes may be required for troubleshooting.

Resolution

SSH is not enabled for PowerStore appliances by default. To enable SSH access to the appliance:

1. Go to Settings.
2. Select SSH Management from the Security section.
3. Select the appliance or appliances on which to enable SSH.
4. Click ENABLE SSH. To disable SSH access, follow the same procedure, but click DISABLE SSH.

Only the user service can log in over ssh. The error below is observed if the wrong username is entered:
No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic)

https://www.dell.com/support/kbdoc/en-sg/article/lkbprint?ArticleNumber=000131579&AccessLevel=40&Lang=en 1/2
2023/5/12 19:56 PowerStore: How to connect to the service console over SSH | Dell Singapore

Example:

The service user password is the password that you have setup during the Initial Configuration Wizard (ICW). The service password can
be reset from the PowerStore Manger user interface, under Settings > Support > Service Account.

Article Properties

Affected Product
PowerStore

Last Published Date

19 Dec 2022

Version
6

Article Type

Solution

https://www.dell.com/support/kbdoc/en-sg/article/lkbprint?ArticleNumber=000131579&AccessLevel=40&Lang=en 2/2