Naomi Sylvestre

Longueuil, Quebec, J4L 2R9

438-680-1401
naosylvestre23@gmail.com

Education

DAWSON COLLEGE, Montreal, Canada 2023 - Present

Marketing & Management Program

COLLÈGE DUROCHER, St-Lambert, Canada 2018 - 2023

High school Diploma

Professional Experience

BUFFET DES SAVEURS, Taschereau, Quebec 2023

Hostess

● Make contact with guests

● Escort guests to their seats
● Ensure everything guests will need is in order and clean
● Regularly check the reservation book for next meal reservations
● Answer customer’s question accurately
● Inspect dining facilities and ensure proper maintenance
● Ensure that guests receive quality service.

URBAN PLANET, Brossard, Quebec 2022

Customer Service

● Assist shoppers locate the products and goods they desire

● Stock shelves with goods
● Answer queries from shoppers
● Guide and give advice to customers on product selection
● Guiding customers towards dressing rooms
● Placing unwanted items back to display racks
● Bringing different clothing sizes and designs as required by customers, and helping people
with personal items.
LES FRÈRES GRILLÉS, Longueuil, Quebec 2024
Waitress and Receptionist

● Greet and escort customers to their tables

● Present menu and provide detailed information when asked (e.g. about portions, ingredients
or potential food allergies)
● Prepare tables by setting up linens, silverware and glasses
● Inform customers about the day’s specials
● Offer menu recommendations upon request
● Take accurate food and drink orders
● Communicate order details to the Kitchen Staff
● Serve food and drink orders
● Check the dishes and kitchenware for cleanliness and presentation
● Arrange table settings and maintain a tidy dining area
● Deliver checks and collect bill payments
● Carry dirty plates, glasses and silverware to the kitchen for cleaning
● Provide excellent customer service to guests.
● Answer phone calls according to the clients’ mood and atmosphere

CINEMA GUZZO TACHEREAU, Taschereau, Quebec 2021

Cashier

● Greet the customers

● Answer questions
● Offer snacks
● Ensure stock shelves are full
● Prepare food
● Clean counters, floors, kitchen and the popcorn machine
● Count inventory
● Operate the machines
● Balance the cash at the end of every shift.

Competences & Certification

● Excel
● Adobe
● Microsoft
● Canva
● Powerpoint

Organization
Jeune Entrepreneur-Ressources Humaines 2023
Second place for Best Team Spirit