2023/5/12 19:40 PowerStore: System Health Check fails for "BBU Sensor Check node_x FAILED Mismatched part

x FAILED Mismatched part number detected on node X (KB#000196197)" | Dell Singapore

Article Number: 000212653 📠 Print

PowerStore: System Health Check fails for "BBU Sensor Check

node_x FAILED Mismatched part number detected on node X
(KB#000196197)"
Summary: Running the PowerStore system health check fails for "BBU Sensor Check node_x FAILED
Mismatched part number detected on node X (KB#000196197)"

Audience Level: Partners

Article Content

Symptoms

The SHC test of "bbu_sensor_check" fails on both Nodes, reporting "Mismatched part number detected"

[SVC:service@9Y32643-A user]$ svc_health_check run

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2023/5/12 19:40 PowerStore: System Health Check fails for "BBU Sensor Check node_x FAILED Mismatched part number detected on node X (KB#000196197)" | Dell Singapore

{code}
Name Location Status Description
Internal Disk Space node_a PASSED
Internal Disk Space node_b PASSED
CPU IERR Check node_a PASSED
CPU IERR Check node_b PASSED
ICD Network Connectivity Check node_a PASSED Test not needed for Block only (Single appliance) or HCI
Drive Flags Check node_a PASSED
Configuration Database node_a PASSED
Configuration Database node_b PASSED
Duplicate firmware entry Check node_a PASSED
Duplicate firmware entry Check node_b PASSED
Disk Health node_a PASSED
DIMM Health node_a PASSED
OS package name check node_a PASSED
Active System Alerts Check node_a PASSED
External Management Network node_a PASSED
Symmetric ICM Connection Check node_a PASSED
Time skew Check node_a PASSED
I/O Ports node_a PASSED
I/O Ports node_b PASSED
recovery partition image check node_a PASSED
recovery partition image check node_b PASSED
REST Authorization Service node_a PASSED
REST Authorization Service node_b PASSED
Fru FW Upgrade Flag Check node_a PASSED
Initiator Connectivity Redundancy node_a PASSED
FSCK Leftover Check node_a PASSED
FSCK Leftover Check node_b PASSED
Pre-Upgrade Check node_a WARNING
Pre-Upgrade Check node_b PASSED
I/O Services Pre-Check node_a PASSED
I/O Services Pre-Check node_b PASSED
REST Configuration Service node_a PASSED
REST Data Service node_a PASSED
Internal System Services node_a PASSED
Internal System Services node_b PASSED
Component SN Check node_a PASSED
Component SN Check node_b PASSED
DIMM correctable errors check node_a PASSED
DIMM correctable errors check node_b PASSED
kms lockbox file check node_a PASSED
Internal File System node_a PASSED
Internal File System node_b PASSED
DB Tmp Files Check node_a PASSED
DB Tmp Files Check node_b PASSED
Internal Management Network node_a WARNING
SAS Expansion Enclosure Check node_a PASSED
Operational Mode node_a PASSED
Operational Mode node_b PASSED
cyc_node space check node_a PASSED
cyc_node space check node_b PASSED
BBU Sensor Check node_a FAILED Mismatched part number detected on node A (KB#000196197)
BBU Sensor Check node_b FAILED Mismatched part number detected on node B (KB#000196197)

 

The GUI Hardware Component Internal View shows BBU Healthy for both nodes but the BBU Part Number is different on each node.

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2023/5/12 19:40 PowerStore: System Health Check fails for "BBU Sensor Check node_x FAILED Mismatched part number detected on node X (KB#000196197)" | Dell Singapore

svc_diag hardware check on both Node A and Node B show BBUs are OK.
Run command against both nodes.
$ svc_diag list --hardware --sub_options fault_status

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2023/5/12 19:40 PowerStore: System Health Check fails for "BBU Sensor Check node_x FAILED Mismatched part number detected on node X (KB#000196197)" | Dell Singapore

Hardware: ========== Fault Status register ===========

Memory dimm00: OK | dimm01: OK | dimm02: OK | dimm03: OK | dimm04: OK | dimm05: OK | dimm06: OK | dimm07: OK |

dimm08: OK | dimm09: OK | dimm10: OK | dimm11: OK | dimm12: OK | dimm13: OK | dimm14: OK | dimm15: OK |
dimm16: OK | dimm17: OK | dimm18: OK | dimm19: OK | dimm20: OK | dimm21: OK | dimm22: OK | dimm23: OK |
EmbeddedDrve Drive00: OK | Drive01: OK |
BackEndDrive Drive00: OK | Drive01: OK | Drive02: OK | Drive03: OK | Drive04: OK | Drive05: OK | Drive06: OK | Drive07
Drive08: OK | Drive09: OK | Drive10: OK | Drive11: OK | Drive12: OK | Drive13: OK | Drive14: OK | Drive15
Drive16: OK | Drive17: OK | Drive18: OK | Drive19: OK | Drive20: OK | Drive21: OK | Drive22: OK | Drive23
Drive24: OK |
I/O Module iom00: OK | iom01: OK |
Mezz mez00: OK | mez01: OK |
PSU psu00: OK | psu01: OK |
BBU bbu00: OK | bbu01: OK |
FAN fan00: OK | fan01: OK | fan02: OK | fan03: OK | fan04: OK | fan05: OK | fan06: OK | fan07: OK |
fan08: OK | fan09: OK | fan10: OK | fan11: OK | fan12: OK | fan13: OK |
Root I2C i2c00: OK | i2c01: OK | i2c02: OK | i2c03: OK | i2c04: OK | i2c05: OK | i2c06: OK | i2c07: OK |
IO I2C i2c00: OK | i2c01: OK | i2c02: OK | i2c03: OK | i2c04: OK | i2c05: OK | i2c06: OK | i2c07: OK |
Other I2C i2c00: OK | i2c01: OK | i2c02: OK | i2c03: OK | i2c04: OK | i2c05: OK | i2c06: OK | i2c07: OK |
Mezz I2C i2c00: OK | i2c01: OK | i2c02: OK | i2c03: OK | i2c04: OK | i2c05: OK | i2c06: OK | i2c07: OK |
Drive I2C i2c00: OK | i2c01: OK | i2c02: OK | i2c03: OK | i2c04: OK | i2c05: OK | i2c06: OK | i2c07: OK |
i2c08: OK | i2c09: OK | i2c10: OK | i2c11: OK | i2c12: OK | i2c13: OK | i2c14: OK | i2c15: OK |
i2c16: OK | i2c17: OK | i2c18: OK | i2c19: OK | i2c20: OK | i2c21: OK | i2c22: OK | i2c23: OK |
i2c24: OK |

System Bit 0 CPU Module: OK

Bit 1 Management Module: OK
Bit 2 Drive I/O Card 0: OK
Bit 3 eFlash : OK
Bit 4 Expansion Bay 0: OK
Bit 5 Enclosure: OK
Bit 6 CMI: OK
Bit 7 All Frus: OK
Bit 8 External: OK
Bit 9 Expansion Bay 1: OK
Bit 10 Drive I/O Card 1: OK

 

svc_diag shows different part numbers for BBU 0 and 1

Run command against both nodes.
$ svc_diag list --hardware --sub_options inventory |grep -A5 Battery

FRU Device Description : Battery0 (ID 9)

Board Mfg Date : Tue Aug 18 00:00:00 2020
Board Mfg : ACBEL POLYTECH INC.
Board Product : LITHIUM-ION, UNIVERSAL BOB
Board Serial : ACPW4211500063
Board Part Number : 078-000-177-02
--
FRU Device Description : Battery1 (ID 10)
Board Mfg Date : Wed Dec 11 00:00:00 2019
Board Mfg : ACBEL POLYTECH INC.
Board Product : LITHIUM-ION, UNIVERSAL BOB
Board Serial : ACPV8200500140
Board Part Number : 078-000-168-02

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2023/5/12 19:40 PowerStore: System Health Check fails for "BBU Sensor Check node_x FAILED Mismatched part number detected on node X (KB#000196197)" | Dell Singapore

Cause

There is a bug in the latest system health check thin packages for PowerStore OS 2.1.x and 3.x which incorrectly checks the BBU part
number between the two nodes and fails if they are not same.

All System Health Check packages since PowerStore-health_check-2.1.1.1-1736451 for PowerStore OS 2.1.X are affected.
All System Health Check packages since PowerStore-health_check-3.0.0.0-1781415 for PowerStore OS 3.X are affected.

PowerStore supports 11 different BBU part numbers and the system health check expects the PN of both BBUs to be the same, which
may not be the case. Any of the below part numbers are valid and supported.
078-000-168-02
078-000-177-02
078-000-192-00
078-000-195-03
078-000-211-01
088-000-168-02
088-000-177-02
088-000-192-00
088-000-195-03
088-000-211-00
088-000-211-01

Resolution

If the BBUs are in a healthy state and the only error produced by running the system health check thin package is "BBU Sensor Check
node_x FAILED Mismatched part number detected on node X (KB#000196197)", the error can be ignored and the NDU can be started.

This will be fixed in a new release of the system health check thin packages currently under development.

Article Properties

Affected Product
PowerStore

Last Published Date

26 Apr 2023

Version

Article Type
Solution

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