LESSON: 5

Written
COMMUNICATION
ADMINISTRATIVE OFFICE PROCEDURE MANAGEMENT 1

SYRELL MAGISTRADO HALLARE

AOPM1 INSTRUCTOR
Reporter’s
AGAPITO, GWYNETH E.
AGUADO, ELOISA A.
ALMAZAN, HANNAH ANGELICA V.
AQUINO, SHEENALLEN I.
FRANCISCO, SCHARENEL B.
LUCEÑA, SHANDEE B.
MORAÑA, LEA R.
UVERO, AINAH JHENESSA C.
 Contents
TABLE OF
01 Meaning, Types, Tips & Forms of Written Communication
02 Importance of Written Communication

03 Advantages of Written Communication

04 Disadvantages of Written Communication

04

05 Effective Written Communication

06 Process of Written Communication

07 Difference between VERBAL & WRITTEN COMMUNICATION

#1 Communication
WRITTEN
is a formal business communication
that's take place when the sender of
the message uses textual mode to
transmit information to the receiver.

It also the backbone that

ensure the smoothness of
operations in an organization
 Communication
WRITTEN
It's also important for everyone in an
organization, from the employee to
the Chief Executive Office, to develop
an effective written communication
skills.
 Communication
WRITTEN
So it’s evident that we
Administrative professional that
need to communicate effectively in a
written form in order for things to run
smoothly.
 TYPES OF WRITTEN COMMUNICATION IN WORKPLACE
1. INFORMATIONAL

Refers to giving information on a

specific topic it's is generally for
educational and practical purposes.
 TYPES OF WRITTEN COMMUNICATION IN WORKPLACE
2. INSTRUCTIONAL

Provide the reader's specific

information and directions to perform
task.
 TYPES OF WRITTEN COMMUNICATION IN WORKPLACE
3. TRANSACTIONAL

It is specially relevant to business

writing, were people exchange
information to conduct a transaction.
 TYPES OF WRITTEN COMMUNICATION IN WORKPLACE
4. PERSUASIVE

Aims to convincing people of

something or to take a specific
action.
TIPS IN
Written Communication
01 Keep it Simple
02 Proofread Your Writing

03 Avoid Jargon

04 Use a Grammar Checker

05 Use the Right Font

06

07
FORMS OF WRITTEN COMMUNICATION
Reports

Emails

Letters

Notice/Memorandum
FORMS OF WRITTEN COMMUNICATION
Business/Project Proposal

Resume

Legal Document

Social Media Post/SMS

#2 IMPORTANCE OF WRITTEN COMMUNICATION
It is a Permanent Record

Can be misinterpreted

Can Reach a Wide Audience

Helps you build Business

Reputations
#3 ADVANTAGES
Written Communication
Documentation Preservation
Clarity and Accuracy
Legally Binding
FLEXIBILITY
#4 DISADVANTAGES
Written Communication
TIME CONSUMING
DELAY IN RESPONSE & DECISION MAKING
COMPLEX WORDS
LACK OF DIRECT RELATIONS
DIFFICULT TO MAINTAIN SECRECY
 #5 EFFECTIVE
Written Communication

Written Communication should be proceed

with thought and analysis.

Written Communication clear, correct ,

simple and in easy language.

The writer should have the knowledge of

dealing something in the organization.
 EFFECTIVE
Written Communication

The writer must be, careful regarding

correctness of information
The writer should have the knowledge in
language regarding spelling and grammatical
words.
In written communications promptness
helps to win and influence customers.
TO BE EFFECTIVE, IN WRITTEN COMMUNICATION WE SHOULD BE:

CLARITY

CONSCISENESS

CORRECTNESS

ACTIVE VOICE
#6 PROCESS OF
Written Communication
PRE-WRITING
DRAFTING
PUBLISHING

EDITING REVISING
 #7 VERBAL VS. WRITTEN COMMUNICATIONS
VERBAL WRITTEN
VS.
refers to the
refers to the ideas,
interchange of
information and message MEANING message, information
convey through spoken
and ideas in a written
words.
type or printed form.
No Important. Must.
LITERACY

Quick. PROCESS Time Consuming.

SIZE OF
Small Large.
AUDIENCE

NO EVIDENCE YES
Can be used. NONVERBAL Cannot be used.
CUES

Not Possible. MESSAGE Possible before

REVISION delivery.

Short and Simple

Message SUSTAINABILITY Lengthy Message

High MISUNDERSANDING Comparatively

Less
"IT'S NONE OF THEIR BUSINESS THAT YOU HAVE
TO LEARN HOW TO WRITE . LET THEM THINK YOU
WERE BORN THAT WAY. "
-ERNEST HEMINGWAY
 THANK
You!
FOR PARTICIPATION GOD BLESS US......