How To Target Upgrade CDES Firmware for Inyo Systems

KB
https://support.emc.com/kb/476599

Impact
If a customer hits the power supply fuse issue <KB000476599> on Viper Enclosures where the enclosure
shuts down because it thinks there is a multi-fan fault, because the enclosure is running pre-1.55 CDES
code. they may be down for over 24hrs waiting for a replacement supply. This following procedure will
bring the enclosure back on-line even though there is still a faulted power supply.

Issue
The customer may be down for over 24hrs waiting for a replacement supply. This following procedure
will bring the enclosure back on-line even though there is still a faulted power supply.

Environment
EMC SW: VNX Operating Environment (OE) 05.32

Audience
Escalation Engineering

This procedure is to be executed EE Team identified specifically for this task. If you are not a
member of this team and believe this procedure is applicable to your customer’s array,
escalate to your management to engage a member of the EE Team.
Enclosure Recovery
The problem enclosure can be recovered and brought on-line automatically using the UpDown.pl tool.
The requirements to run the tool are as follows:

 Remotely Anywhere connection to both SPs

 No reboots of SPs will be required

Follow the steps to continue with the repair:

1. Connect to both SPs using RemotelyAnywhere

2. Obtain the tool from appropriate location described in the next section. Consult the Tool
Location section to determine if the use of the on array tool is applicable and where the tool can
be found.

3. Unzip the tool in C:\Inyo_cdes_upgrade folder on both Sp’s

Make a directory and copy the zip file to it:

---------------------------------------------
C:\>mkdir “Inyo_cdes_upgrade”

Unzip the file:

---------------
C:\>Inyo_cdes_upgrade >unzip CDES_155_r32only.zip
Archive: CDES_155_r32only.zip
inflating: UpDown.pl
inflating: 155_SXP36x6G_Bundled_Fw.bin
inflating: Firmware_uprev_script_output.txt

4. Using Naviseccli getcrus command to determine the faulted enclosures address in hexadecimal
using the formula:
enclosure address = bus * 10 + Enclosure number

For Bus 5, enclosure 0: 5 * 10 = 50 + 0 = Decimal 50. Decimal 50 = 32 (hex) = 0x00000032. The

hex value to use in the command is: 0x00000032. Bus 5, enclosure 0 is used in this document to
demonstrate recovery.

As another example: For Bus 10, enclosure 2: 10 * 10 + 2 = Decimal 102. The hex value to use in
the command is: 0x00000066.
5. Be certain to close any Naviseccli window you may have open on the remote desktop before
running the script. The script may fail/hang if this step is neglected.

6. From the Inyo_cdes_upgrade directory issue the updown.pl script followed by the firmware
bundle and the Hex enclosure address on one SP at a time.

C:\>Inyo_cdes_grade>updown.pl 155_SXP36x6G_Bundled_Fw.bin 0x00000032

The script should start running. The output should look similar to this depending on how many
enclosures there are delays built-in (Approx 45 seconds) for every enclosure so if you have
multiple enclosures it will take some time. Once the script is complete on one of the SP’s,
follow the same instructions on the other SP.

Note: The script will search the bus for all LCCs but will only update the targeted enclosure.
Continue monitoring

Continue monitoring until you see LCC Download Script complete.

7. Once the script is complete on one of the SP’s, it will create an output log file in the
Inyo_cdes_upgrade folder. Follow the same instructions on the other SP.
8. Using Naviseccli getcrus, verify both Sp’s Lcc’s have been upgraded to rev 1.55

9. Issue the following Fbecli command on both SP’s to bring the Faulted enclosure back on-line
Final Customer Recommendations
1. Replace the bad power supply. The enclosure will remain faulted until this power supply is
replaced.
2. Upgrade to the latest version of R32 to obtain the most recent CDES software.

Tool Location
The tool is located in the EE_Only area in OneTools.

Zip File
Download CDES_155_r32only.zip from OneTools.