RITESH JAIN

Product Manager
Mobile: +91-9958408880 Email: riteshjain40@gmail.com

PROFESSIONAL SUMMARY
 14 years of Product Management and Software Engineering experience with New Product Introduction, Go-to-market
strategies and Product lifecycle management across both Hardware & Software global product portfolio.
 Deep expertise in scaling enterprise digital transformation and user experience design related to building automation,
energy, lighting and Asset management as per customer requirements and business requirements.
 Rich experience in building products in residential & industrial Internet of things (IoT) and cybersecurity domain.
 Created strategies for Samsung’s low and mid-range smartphone product line for different markets across the globe.
 Technical expertise in building scalable & secure digital technology stack capable of supporting Artificial
intelligence/Machine Learning solutions, and Edge Computing/Telematics/Connectivity enabled IoT solutions.
 Experience in commercializing distributed systems solutions & public cloud (AWS/Azure) back-end APIs.
 Successfully lead cross-functional teams and enabled technology adoption across B2B and B2C enterprises.

WORK EXPERIENCE

JOHNSON CONTROLS
Senior Product Manager
Hyderabad Sep 2022 - Present
 Managing a high performing/collaborative team of 4 product managers and 2 program managers.
 Building IoT SaaS connectivity & device management platform on AWS cloud and also edge intelligence solutions
using AI/ML for clients like JP Morgan & Microsoft that increased revenue and customer satisfaction by 25%.
 Developed API marketplace strategy and improved APIs developer experience by integrating user feedback and
reduced API errors by 15%.
 Writing technical document, user guide and troubleshooting steps for support teams and customer success teams.
 Led a team of 8 UI/UX and data science engineers to establish a data pipeline for collecting and real-time processing
of data using GCP BigQuery from ~30Mn IQ Panels & sensors IoT devices for monitoring and decision-making.
 Steered Implementation of Okta Identity management & Access Management for user management & Access control
and SSL/TLS certificates for gateway devices using agile software development methodologies.

RELIANCE JIO PLATFORMS LIMITED

Senior Product Manager
Mumbai Jun 2020 - May 2022
 Drove product strategy and product roadmap for various features in JioHome mobile app on android and iOS related
to WiFi, Multimedia and Set-top Box which increased customer engagement and app downloads to 1 Mn+ in a year.
 Ushering Single Sign On (SSO) & Multi Factor Authentication (MFA) implementation for JioHome users.
 Used customer insights and analyze market data for rapid prototyping and building Azure cloud-based SaaS solution
for cyber security, threat protection and parental control for enterprises & 5Mn Jio broadband Subscribers.
 Defined workflows & led product development process of backend APIs with NodeJS using agile scrum methodology
that allowed businesses to integrate their systems with our Azure IOT platform, reducing integration time by 50%.
 Developed a data observability platform on Azure to monitor data pipelines in alignment with OKRs of the company,
resulting in significant cost saving, data protection and improved performance by 14%.

SAMSUNG R&D Institute

Product Manager
Noida Apr 2014 - Jun 2020
 Customer facing & internal android mobile applications & solutions
a. Successfully delivered S-Health and Power Planning solutions with User engagement metrics as 55% and 98%.
b. ML based personalized app recommendation engine, generating yearly profitability milestone of $50Mn.
c. Online shopping app (Samsung Mall) with range of products from multiple E-commerce stores.
d. Designed wireframes and led a team of 5 engineers and designers to create a web application and mobile app that
 streamlined the software update process of Samsung smartphones.
 Lighter & more efficient Android Platform/UX for Samsung M&A Series
a. GTM initiatives and Launch of M series as per industry trends in an exclusive ecommerce business strategy.
b. Defined Product USP, marketing materials and product packaging requirements including product
documentation, support & service levels, licensing, and list pricing in consulting with marketing team.
c. Exceeded Sales target of ~10Mn 1st gen M & A series phones adding significant economics & business value.
 Samsung Android Go Software Platform Engineering
a. Spearheaded development of ultra-light Android Go Software Platform benchmarking with competitors for low
RAM models in partnership with Google and obtained appropriate licensing and approval for the same.
b. Develop products shipping globally on Android Go as competitive offerings for ~50Mn retail users.
 Market Intelligence Board (MIB) – Innovation Product
a. Articulate product vision for a data product to track competitor trends by automatic data collection and data
processing from multiple E-commerce & mobile review websites and forecast sales of mobile phones (DAU:5k)

Senior Software Engineer Nov 2010 – Mar 2014

 Team development of 4 engineers for technical planning, developing and debugging charging, USB, and power
management embedded firmware and embedded systems drivers for various feature phones and smart phones.
 Sprint planning and Software release of App and framework for new power saving features using Scrum.

CAPGEMINI
Software Engineer
Hyderabad Nov 2009 – Nov 2010
 Managed development and technical delivery of services to enable banking & finance transactions of HSBC.
 Provided user manuals, technical documentation, product knowledge & product training & coaching to customer
support & customer success team to enable them to answer questions of clients and provide product support.

PROFESSIONAL ACHIEVEMENTS
 CTO award (2019): Received for successful planning, delivery execution, manufacturing & launch of Samsung A10
 Employee of 2018: Received for leading an outstanding product team of 5 members that embodies organizational value
 CTO award (2018): Received for foundation of Market Intelligence Dashboard to track competitor activities.

SKILLS AND CERTIFICATIONS

Certifications: Project Management Professional (PMP), Scaled Agile Framework (SAFe), Kanban
Skills: Product launch, Product strategy, Product roadmap, Product Marketing, Product Design thinking, Business
cases development, Program management, Strong analytical skills, Quantitative analytics, Qualitative
analytics, Leadership skills, Competitive analysis, Meet customer needs, Conduct User Research,
Conduct market research, A/B Testing, Usability testing, User acceptance test (UAT), Problem-solving
ability, Decision-making skills, Collaboration skills, Prioritize effectively, user stories, use cases,
Define key performance indicators, Written communications & Verbal communications

LANGUAGES, PLATFORMS AND TOOLS

 REST APIs, JSON, C/C++, Java, React, Javascript, SQL, Big data, Python, Shell scripting, Azure DevOps, Docker,
Kubernets, CI/CD, Apache Kafka, Github, Android, iOS, RTOS, Linux operating systems, Data modeling
 Adobe XD, Excel, Power BI, JIRA, Confluence, Miro, PLM, Office365, Google Analytics

EDUCATION
MALAVIYA NATIONAL INSTITUTE OF TECHNOLOGY Jaipur, India
Bachelor of Technology, Computer Science Jun 2009