Lodhianita45@gmail.

com

Anita Lodhi
+91-7291807272
INSIDE SALES SPECILAIST -B2B
Delhi, India
7291807272

A dynamic, progressive and self-motivated professional with 7+ year of diverse experience in Digital KAM, Customer Service, Tele
sales, Retention.
WORK EXPERIENCE SKILLS

INSIDE SALES SPAICIALIST IN DM SYSTEMS

(MALVIYA NAGAR)
09/2023 - Present,
B2B Partner calling & retention for Sophos renewal &
fresh firewall sale.
KAM, Retention, Tele-sales, Customer Service and
Demand Generation

INSIDE SALES SPAICIALIST IN REDINGTON

GROUP (GURUGRAM)
01/2023 - Present,
B2B Partner calling for Apple product.
KAM, Retention, Tele-sales, Customer
Service and Demand Generation

Asst. Team leader - Key Account,

Customer Service, Telesales and
Retention Lock the Deal (SAR Group)

10/2021-Jan 2023

Achievements/Tasks
KAM, Retention, Tele-sales, Customer Service and
Demand Generation
Telesales

Executive -Telesales & Retention

Online B2B and B2C Platform for Dealers, an
initiative by SAR Group
02/2018 – 09/2021, Delhi
LANGUAGES
Achievements/Tasks
Telesales Management
Retention & Customer Service
Retention, Tele-sales, Customer Service and English
Demand Generation
Hindi

INTERESTS

EDUCATION Web series

B.A
Professional Experience

INSIDE SALES SPAICIALIST– Sep 2023 – Present(DM SYSTEMS)

Handling complete B 2 B: Account creation, KYC update, Generate Partner code in SAP, Offer update etc.

Recent self-achieved targets- met the North & East location 80-92% in Sophos renewal & fresh firewall sale.

Performing day to day activities, such as inbound / outbound operations and ensure that they are properly and timely
executed according to the procedures in place

Responsible for Monthly, quarterly and yearly Targets and achievement Customer Funnel and on boarding
Via Profiling Team

Lock the Deal (SAR Group) – Oct 2021 – Jan2023

Lead – Key Accounts, Customer Service, on-boarding and Digital Acquisition Team
Size – 15

• Responsible for KAM revenue, Retention and upsell, cross-sell across All Category (Energy and Electrical)
Handling Category Margin and Delivery
• New client acquisition and existing retention through Digital Campaign
• Vendor Negotiations Call centre Operation
• Managing margin across tier1, 2 and SME Brands
• Responsible for Monthly, quarterly and yearly Targets and achievement Customer Funnel and on boarding
Via Profiling Team
• First Order and Online RFQ conversion

Lock the Deal (SAR Group) – Feb 2018 –sep2021

• On-boarding customers and ensure their installation and smooth product functioning.
• Cross-functional team coordination
• Telesales (Inbound Sales, Upsell & Cross-sell)
• Maintain daily Conversion.
Identify, share, and support operational improvements

Personal Traits
• Ability to handle a large team
• Good communication skills; both oral and written
• Positive attitude
• Quick Learner and Good Grasping Power
• Ability to listen and understand information and ideas presented through spoken words and sentences
 Personal Details

Date Of Birth : 16th August-1990

Husband Name : Lalit kumar
Marital Status : Married

I hereby declare that above information is correct to the best of my knowledge and belief.
Date:
Place:

(Anita Lodhi)