Emd For Ancillaries Part 1

Training Guide
EMD for Ancillaries Part 1

Ticketing - Interact
Software Version NA
Document Edition 1.18 (12 2022)
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Table of Contents
1 Ancillaries and the Electronic Miscellaneous Document

1.1 Overview 1
1.2 Ancillaries 1
1.3 Filing Ancillaries 2
1.4 Benefits of the Electronic Miscellaneous Documents for Ancillaries 3
1.5 Requirements for EMD Issuance 4
1.5.1 EMD-A (Associated) and EMD-S ( Standalone) 4
1.5.1.1 Reason for Issuance Code (RFIC) 4
1.5.1.2 Sabre Supported ATPCO Group Codes 5
1.5.1.3 Fare Calculation Mode Indicator (FCMI) 6
2 Selling Ancillaries - EMD-A (Associated)

2.1 Single Ancillary Item - Process Flow 9
2.1.1 Shopping List 9
2.1.2 Ancillary Cart 13
2.1.3 Ancillaries: Associate Ticket 17
2.1.4 Form of Payment Screen 18
2.1.5 Ticketing/ Pricing 19
2.2 Scenario 1: Ancillaries from New PNR Build 21
2.3 Scenario 2: Selling Ancillaries Existing PNR when Multiple Tickets Exist. 27
2.4 Scenario 3: Selling Multiple Ancillaries 33
2.5 Scenario 4: Selling Ancillaries - Special Service Request (SSR) 41
2.6 Scenario 5: Selling Portion Ancillaries - Baggage 47
2.7 Scenario 6: Selling Ancillaries from the Ticketing Tab 52
2.8 Scenario 7: Selling Ancillaries for Specific Name or Segment 54
2.9 Scenario 8: Selling Ancillaries for Multiple Names and AE Items 60
2.10 Scenario 9: Selling Ancillaries with Multiple FOPs 65
2.11 Scenario 10: Selling Ancillaries for Infants 66
3 Prepaid Seats
3.1 Scenario 11: EMD-A Selling Prepaid Seats from an Existing PNR 67
3.1.1 Prepaid Seats - Cost Structure Existing PNR 74
3.2 Scenario 12: Selling Prepaid Seats from a New PNR 78
3.2.1 Prepaid Seats - Cost Structure - New Reservation 85
4 GDS Reverse Host - EMD

4.1 Recognizing a Travel Agency GDS-Issued EMD 91
4.1.1 Displaying an EMD from the Ticketing Tab 92
4.1.2 Displaying the EMD-A 94
4.1.3 EMD Search for Travel Agent (GDS)-issued EMD 95
4.1.4 Allowable Actions on Travel Agent (GDS)-Issued EMD-As 97
5 Selling Ancillaries - EMD-S (Standalone)

5.1 Reason for Issuance Code (RFIC) 99
5.1.1 Miscellaneous 98x and 99x sub codes Supported by Sabre 100
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Training Guide iii Confidential and Proprietary Sabre Airline Solutions
5.2 Creating an EMD-S 103
5.2.1 EMD-S VCR Reference 104
5.2.2 EMD-S Residual Value (AER Form of Refund) 106
5.2.2.1 EMD-S Documents Presented for Refund or Exchange 107
5.2.2.2 AER Screen Changes 107
5.2.2.3 EMD-S Rules on Screen 32 108
5.2.2.4 Voiding of Documents 109
5.2.3 Adding/ Updating Manual Prices or Additional Taxes 109
5.2.4 Scenario 13: EMD-S Issuance 116
5.3 EMD-S Updates 120
5.3.1 Manual Status Change 120
5.3.2 Consume Coupon 120
5.3.3 Error Messages 125
6 Voiding an EMD
6.1 Voiding an EMD-A from a PNR 127
6.1.1 Displaying a Voided EMD from the PNR 129
6.2 Voiding an EMD-A from ASR 130
6.3 Voiding an EMD-S Standalone Document 134
6.3.1 Void Error Responses 148
7 Waive Fee - Override

7.1 Customer Service Waiver 151
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Training Guide iv Confidential and Proprietary Sabre Airline Solutions
Document Revisions EMD Ancillaries Part 1
Date Section Description
01 Dec Throughout Internal review to align with by Sabre Advance Notification (SAN) 16674 -
2022 EMD-S exchange for another EMD (A or S):
Shopping List Added definition tables
02 Mar All Update Graphics and tables

2022
29 Jul 2019 EMD-S Residual Updated residual graphic to base and total, no tax for residual vouchers
Value
19 May Requirements for Added new section on Fare Calculation Mode Indicator - FCMI effective with
2019 EMD Issuane v9.1
05 Mar All Update the new Shopping List

2019
Prepaid Seats Updating screens scenario 11 and 12
Waiving Fees Customer Service Waiver - updated screens
30 Jul 2018 Ancillary Cart Add the PC status code
23 Apr 2018 All Graphic updates, scenarios and branding
GDS Reverse Host - Update section with EMD-S allowances

EMD
25 Oct 2017 Recognize a Travel Effective 04 Dec 2017 all airline issued EMD form numbers changed from 82
Agency GDS Issue to 15. A note was added to that effect.
EMD-A
17 Jul 2017 EMD-A Baggage Change in Fee Calc line, now reference X/BNE for connection vs 0.00 value
(portion) on 1st coupon. This in line with IATA Resolution 725a.
27 Jun 2017 EMD-S Residual Added new EMD-S usage for residual value (Refund) of an exchange ticket
Value document
07 Apr 2017 EMD Issuance Added new topic "EMD-S VCR Reference"
08 Sep All Update new version of the Shopping List with airline and availability of
2015 ancillaries
17 Mar First Form of Part 1 page 15 update form of payment window to reflect Travel Bank, and
2015 Payment window added a note stating that forms of payment will be different for each airline
based upon their original selections.
Refund/ Updates Graphic and text change to reflect the HD status when an ancillary has been
and Changes refunded with additional text to delete the AE item in the cart.
07 May EMD Portion / Added two additional scenarios for each type of EMD Portion and Sector to
2014 Sector add a clearer understanding.
21 Aug Void an EMD v5.3.01 - To view voided EMD document, you can select the voided
2013 document in the ticket field (TV)
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Training Guide v Confidential and Proprietary Sabre Airline Solutions
Date Section Description
09 Aug Filing Ancillaries Graphics added to better grasp Sector and Portion Ancillary filings
2013
GDS Reverse Host Added section on GDS Reverse Host
EMD-A **NEW**
Selling Ancillaries v5.3 has programming that now allows infants to have associated
for Infants ancillaries.
30 Jul 2013 All Update process with new screen shots, remove some screens no longer
being used. General Updates
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Training Guide vi Confidential and Proprietary Sabre Airline Solutions
Objectives
Item Objective
Objectives By the end of the module, participants will be able to:

l Identify EMD as the electronic document in the collection of ancillary charges
l Recognize ATPCO OC and Merchandising Manager as two ways airlines can file and
distribute their ancillary charges
l Identify the benefits of the Electronic Miscellaneous Document (EMD)
l Demonstrate the step process to collect excess baggage charges through EMD
l Identify the steps needed to prepaid seats
l Explain the process of association of Ancillaries with an Electronic Ticket
l Describe how to display an EMD from an existing Passenger Name Record (PNR)
l Identify the process to update a price within the Shopping List when an item needs manual
Pricing
l Demonstrate how to waive ancillary charges
l Describe the process to void both an EMD-A and EMD-S and delete the ancillary item
l Explain how to re-associate or disassociate an EMD from an electronic ticket
l Describe how to void an EMD document through the PNR and Agent Sales Report (ASR)
l Identify the process to search for an EMD
l Describe the process of name change
l Identify an EMD issued by a reverse host Global Distribution System (GDS)
l Explain the process for Refunds and Exchanges
l Demonstrate how to update the price shopping list
l Describe the entries to Print EMD receipts
EPR Duty Code: 4, 5
Keyword: No specific EPR keyword required
Preparation The EMD processes, codes, and amounts in this Training Guide will differ from what is offered by
your airline. Use the scenarios within this document as guidelines and use what applies to your
airline's policies and procedures.
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Training Guide viii Confidential and Proprietary Sabre Airline Solutions
Ancillaries and the Electronic Mis-
cellaneous Document 1
1.1 Overview
Electronic Miscellaneous Documents (EMDs), allow you to collect ancillary charges electronically and
associate ancillaries with the electronic flight coupon. You can also issue EMDs to sell ancillary
services. EMD replaces the Miscellaneous Charge Order (MCO), virtual MCO, and Miscellaneous Sales
Receipt (MSR) products that were used to process electronic non-flight documents.
Ancillary Fees are stored in the Ancillary PNR Elements (AE) field. With the AE field, your airline can
document the sale and track the use of ancillary services.
Your airline may still use either the MSR or EMD functionality. Your carrier’s settings in the Ticketing
Option table, and the parameters in the MISC input processing, determine which functionality fulfills the
AE items.
Note You can read more about the Ticket Option table for EMD in the Ticketing and ASR Database
Training Guide.
Ancillary services are valued services that create a source of revenue. These services include, but are not
limited to:
l Baggage
l Pre-reserved Seats Meals
l In-flight Entertainment
l Pets
l Medical
l Unaccompanied Passengers
l Lounge Access
l Ground Transportation
1.2 Ancillaries
An Electronic Miscellaneous Document (EMD) require that Ancillary Element items (also called Air
Extras - AEs) are fulfilled via EMD-A and associated to an electronic ticket. You must issue an
electronic ticket before the fulfillment of the EMD. Passengers can purchase an electronic ticket and
EMD at the same time. The Sabre® system issues the electronic ticket first, then the EMD.
You can fulfill multiple ancillary items using one EMD if they share the same group code for different
board and off points. You cannot fulfill ancillary items with multiple EMDs.

Training Guide 1 Confidential and Proprietary Sabre Airline Solutions
The value of the EMD coupon is stored in the AE (Ancillary Element) field. This is in the selling
currency and the value returned in the pricing response. All coupons in a single EMD must be in the
same selling currency. To fulfill the AE item, you must be authorized to ticket in the selling currency.
Notes
l The ancillary can have a zero value if it is a free service, but the carrier may or may not want an
EMD issued. An indicator in the AE field will show whether or not an EMD is required.
l You can issue an EMD until midnight on the day after the AE item is booked. The Sabre system
checks the EMD’s expiration date, and if past date, you cannot fulfill the EMD.
1.3 Filing Ancillaries
Your airline chooses which ancillaries to sell, what pricing structure they will have, how many they will
sell, and when they apply (e.g., specific flights, markets, aircraft types, and so on).
Your carrier can file and distribute ancillaries through either ATPCO OC or the Sabre SabreSonic® CSS
Merchandise Manager.
ATPCO OC – Airline Tariff Publishing Company – Optional Services - the industries' standard
method for delivering accurate and consistent ancillary service fees throughout the global marketplace.
There are two ways a service can be filed, booked and fulfilled:
l Sector: A Sector is a single service associated to a board and off point. If you file a service as a
Sector, the EMD will have one coupon to correspond to the flight coupon. You can fulfill multiple
services with similar Group Codes under one EMD document. Each coupon contains a value for that
service. The total value of all services is combined at the document level.
Example:
The EMD is refundable based on the ATPCO application indicators, at a document level and a
coupon level.

l Portion: A Portion is a single service associated to a unit of travel that is comprised of multiple
boards and off points (e.g., Connections). The EMD has one coupon assigned to each corresponding
board and off point for a single service. An EMD can have a maximum of four flight coupons. The
service total is shown at the document level and the fee calculation will show the multiple boards and
off points.
Example:
Refunds are based on the ATPCO refundability indicators at a document level (if none of the associated
coupons have been used).
Merchandise Manager – A Sabre product that files ancillary fees directly to CSS points of sale and
service.
1.4 Benefits of the Electronic Miscellaneous Documents for Ancil-

laries
EMD has two paths to sell ancillaries within the PNR: one during PNR creation, and another after PNR
retrieval.
Notes
l When you sell ancillaries, the system updates the Agent Sales Record, if applicable.
l If your carrier uses the Accelerated Credit Card Billing (ACCB) option, the system electronically
transmits all credit card payments and processes them daily.
With the EMD option, you can:
l Collect funds easily.
l Create and sell ancillaries services electronically that are stored in the PNR.
l Find a record of all ancillary data in the PNR, located in the Ancillary PNR Elements (AE) field.

1.5 Requirements for EMD Issuance
Current criteria are for online use only. Future releases will include interline and other GDS capabilities.
Notes
l An EMD is valid up to one year after the issue date.
l An EMD cannot contain ARNK coupons.
l You may issue an EMD for a completely OPEN segment.
Follow this list of criteria when issuing EMD:
l Designate the ticket stock printer for ATB, ATB2, or OPTAT.
l Issue an electronic ticket before issuing an EMD.
l Associate an EMD value coupon to a single VCR flight coupon.
l Issue separate EMDs when multiple coupons are required for the same board and off points
represented by multiple EMD value coupons being associated to a single VCR flight Coupon ( e.g.,
BAG/ MEAL – 2 EMDs associated to 1 VCR).
l Issue EMD value coupons electronically.
l Issue each EMD with one Reason for Issuance Code (RFIC).
l Ensure all coupons in a single EMD are using the same selling currency.
l Ensure the board- and off-point of each VCR flight coupon matches in each EMD value coupon.
1.5.1 EMD-A (Associated) and EMD-S ( Standalone)
You can issue an associated EMD (EMD-A) for services rendered on a specific flight—services such as
pre-paid baggage, meals, pre-reserved seats, and internet services, just to name a few. Each coupon of
the EMD-A is associated to a specific VCR flight coupon; this ensures the coupons remain synchronized.
You can issue a standalone EMD (EMD-S) for miscellaneous charges that are not lifted with VCR flight
coupon(s).
1.5.1.1 Reason for Issuance Code (RFIC)
After you issue an EMD, the ssystem adds a Reason for Issuance Code (RFIC) to the EMD details. A
RFIC is a code that defines the reason for issuing the EMD. The RFIC is an ATPCO industry standard.
ATPCO Industry-defined Reason for Issuance Codes (RFIC)
RFIC Codes Descriptions
A Air Transportation
B Surface Transportation / Non-Air Services
C Baggage
D Financial Impact
E Airport Services

F Merchandise
G In-flight Services
I Individual Airline Use
You can see RFICs when displaying the EMD. Here is an example of a partial EMD display:
Note The RFIC and explanation of services is located directly above the coupon.
1.5.1.2 Sabre Supported ATPCO Group Codes
Sabre supported ATPCO Group Codes exist for the ancillary options that are available. These codes are
noted in the AE field of the PNR and the Ancillary Cart.
Group Codes Description
BG Baggage
GT Ground Transportation and Other Non-air Services
IE In-flight Entertainment
LG Lounge
MD Medical
ML Meal / Beverage
PT Pets
SA Pre-reserved Seat Assignment
UN Unaccompanied Travel
In the Ticketing/ Pricing area of the PNR, the group codes are appended to the EMD number.

1.5.1.3 Fare Calculation Mode Indicator (FCMI)
Ancillaries include a Fare Calculation Mode Indicator (FCMI) on Electronic Miscellaneous Documents
(EMD) screens when selling ancillaries via the Shopping List. (The Fare Calculation Pricing Indicator
(FCPI) will also appear next to a FCMI.)
The FCMI is a number that reflects the method of pricing used for a transaction. It's a single numeric
digit that appears in the EMD when viewing the coupon details, and is applicable to SabreSonic®
CSS Interact and Direct Connect® Platform applications.
The IATA values are 0, 1 or 2.
IATA
Value Description
0 Indicates that the Sabre host system has priced the fare. No change has been made to the itinerary
between pricing and ticket issuance. There has been no alteration to the fare or any data filed with
the fare.
1 Indicates the fare has been built manually.

IATA
Value Description
2 Indicates a fare that was auto-priced by the Sabre host system, but that the baggage and/ or the
TFC (Taxes, Fees, Charges) have been altered.
Note This functionality is dependent on two settings: one for the ancillary shopping list, and the other
to call forward FCMI/ FCPI indicators. Contact Sabre® Global Customer Care if you need
assistance in enabling this functionality.

Selling Ancillaries - EMD-A (Associated) 2
2.1 Single Ancillary Item - Process Flow
When selling ancillary services from an existing PNR, ensure the PNR is ticketed. You cannot sell
ancillaries without an existing VCR (unless you are purchasing ancillaries at the same time as when
ticketing). When ancillaries are activated for your airline, the Fees/Svcs drop-down list in the Passenger
Reservation screen will instead become a clickable button named Fees/Srvcs+.
Select Fees/Srvcs+ to see the Ancillary Cart. All capabilities are available in the Ancillary Cart.
2.1.1 Shopping List
If no ancillaries have been previously reserved or purchased, Interact the Shopping List will appear. The
Passenger's name area is positioned at the top center of the screen.
The initial display of the Shopping List highlights by default to the first name (1.1). You can select
multiple passenger names by using the Shift or CTRL key along with the click of the mouse or the
arrow keys on the keyboard. After selection the name is highlighted.

The table below defines some of the features of this screen.
Features Descriptions
Name Each passenger name appears in name number order and (if applicable), the Tier level (Frequent
Flyer) displays next to the name.
QTY Use the quantity area to select multiple ancillaries for a given passenger.
Carrier The carrier area will default to ALL. Carriers listed in the drop down will be those shown in the
itinerary. If an ancillary for a specific carrier is requested, you can select that carrier.
Route This tab will display the route for the current itinerary.

Features Descriptions
Group This tab will display an ancillary filter by group.
Each ancillary item is listed with detailed information.
See the table below for a complete description of each column.
Column Description
Description Name of the Ancillary
AL Airline Flown
Route City Pair
Base Base price of the ancillary with currency
Note if the tax box is blank, then this amount is inclusive of tax.
Equiv Equivalent amount if paid in another currency other than country of origin
Taxes Taxes applicable to the ancillary
Note if the tax box is blank, then taxes are either not applicable or are included in the base fare.
Total Total Cost
Points Frequent Flyer points needed to purchase the ancillary
SSR Special Service Request Code for the ancillary service
Available If a number appears in this column, then the airline restricts the number of ancillaries sold per
flight. If no number appears, then there are no limit to the number of this ancillary to be sold.

After the name(s) and ancillaries have been selected, Interact updates the lower half of the screen (the
"hold area"). The description of each field is identical as above with the inclusion of the name number.
The list in the hold area will list all selections made for all parties listed.
See the table below for the action items and descriptions within the hold area.
Action
Item Descriptions
OK Select the OK button when all ancillaries have been selected. This action brings all pending items to
the Ancillary Cart for purchase.
Add Select the Add button after selecting an ancillary. This action will add the selected items to the pending
items.
Delete You can delete a selected ancillary by highlighting the ancillary and clicking Delete.
Update If "Manual Price" or 0.00 amount appears in the base field of the Shopping List, your airline has not
filed a price. Select Update to change base and tax amounts applicable to the ancillary.
Cancel Select Cancel to cancel the ancillary transaction.
Selecting Multiple Passengers for the same Ancillary
When selecting the same ancillary for multiple passengers, you would click to highlight each passenger
name. Remember to hold down the Shift or CTRL key when selecting multiple passengers or ancillaries.
After selecting the name(s), click the ancillary. This action will drop the ancillary into the hold area at
the bottom of the screen.

After all ancillaries have been added to the hold area, click OK to display the Ancillary Cart.
2.1.2 Ancillary Cart
The Ancillary Cart displays with a list of all ancillaries selected from the Shopping List.

Item Description
Name The passenger's name number
AE Nbr The Ancillary Number assigned
Description The service or fee to be purchased
Route The passenger's flight routing
Status Status refers to payment status. They include:

l HD - Payment Required
l HI - Fulfilled (Paid)
l HK - Confirmed - AE waived, no EMD issued
l HN - Need Requested
Note HN status will only be seen by those GDS systems that will request service directly
from the carrier.
l PC - Pending Confirmation (Interim status for Interline EMDs),
The number (1) to the right of the status refers to the number of items selected.
Note The PC code is not an IATA-approved status or action code. It is possible that you may
see the PC - (Pending Confirmation) in a Sabre AE display. By design, the PC code
should only appear momentarily. If you refresh (or ignore) and redisplay the PNR, the
PC status should correctly change to an HI (fulfilled - paid) status.
Base The price without tax

Item Description
Tax Tax applicable to the ancillary
Total Total price with tax
Itinerary Info The itinerary segment number will be followed by airline code/ flight number, class of service date,
and city pair.
At the bottom portion of the Ancillary Cart are the action items.
See the table below with a description of each action.
Action Item Description
Add Displays the shopping list of ancillaries offered for this flight
Delete Allows you to delete an ancillary already selected from the Ancillary Cart
Waive Allows you to waive a charge for a service or fee
Select VCR Used when multiple VCRs exist in the PNR. (See note below)
Assoc EMD Associates a previously purchased ancillary to a new itinerary.
Note When using this entry a follow-up entry must be made to reassociate the EMD to the
VCR
Details To display detailed ancillary information
Note While the Select VCR option was originally developed to ease handling of multiple name PNRs,
currently the Select VCR and OK options perform the same function. The Select VCR option
will be removed with future enhancements.
To purchase ancillaries, click OK.

Note There are times when a passenger has multiple ancillaries but wishes to prepaid a few up front.
In these instances, click to highlight the ancillary to be purchased and click OK.

2.1.3 Ancillaries: Associate Ticket
If only one electronic ticket is shown in the Pricing/ Ticketing field of the PNR, Interactwill direct you
to the form of payment screen. However, if more than one electronic ticket exists in the PNR (e.g., if the
original ticket was exchanged), the Ancillaries: Associate Ticket window (shown below) will appear.
The Ancillaries: Associate Ticket window allows you to identify and associate your ancillary to the
correct electronic ticket and flight coupon, when multiple ticket numbers exists within a PNR for an
individual. This window will appear for each flight segment and each passenger that has an ancillary
reserved.

Review the various fields below.
Field Description
Name The passenger name and name number
Ancillary The ancillary selected and flight routing
VCR/ The VCR or ticket number. A drop-down menu is enabled if more than one ticket exists. In this case,
Ticket select the drop-down menu and highlight the associated VCR or ticket.
Coupon All applicable flight coupons. Highlight the flight coupon that is associated to the ancillary.
OK After choosing the VCR/ Ticket and Coupons, select OK to continue.
Cancel To close the window without action being taken.
2.1.4 Form of Payment Screen
The Form of Payment screen will appear with the amount populated.
Choose a form of payment from the drop-down menu.
Note Forms of payment may vary based upon your airline's original selections.

Click OK.
After the ticket is issued, Interact adds the EMD to the Ticketing/ Pricing area of the PNR.
2.1.5 Ticketing/ Pricing
After you purchase ancillaries and issue an EMD, Interact updates the ticketing/ pricing area of the PNR
with the associated EMD document number.

While it looks similar to the electronic ticket, note the 2-letter ancillary code at the end. The BG in this
example tells us that this ancillary is for baggage.
Additional ancillary codes include:
Ancillary Code Description
BG Baggage
GT Ground Transportation (and Non-Air Services)
IE In-flight Entertainment
LG Lounge
MD Medical
ML Meal/ Beverage
PT Pets
UN Unaccompanied Travel
SA Pre-reserved Seat Assignment
98 or 99 Miscellaneous Sales

2.2 Scenario 1: Ancillaries from New PNR Build
You can also access ancillaries in the Purchase Details page. When building a new PNR, the Purchase
Details page displays the cost breakdown and purchase information.
1. Select Fees/Srvcs+ to display the Ancillary Cart.
The Shopping List displays all ancillaries available for the flight.

2. To help locate an ancillary, select an ancillary category from the Group drop-down menu.
3. Select Baggage.
Note You are not required to select an ancillary group from the Group menu. However, it may be
helpful as more ancillary options become available for sale.
When selecting the Baggage group, the Shopping List only displays ancillaries associated with
baggage.

4. Click to highlight the ancillary item(s).
Note You may select multiple ancillaries by holding down the Shift or CTRL keys.
5. After placing all selected ancillaries in the holding area, click OK to update and display the Ancillary
Cart.
Interact displays the Ancillary Cart.

6. Click OK.
Interact redisplays the Purchase Details screen, including the ancillary fee. After selecting the
ancillaries, you must process the purchase of both the ticket and ancillaries at the same time. If the
customer decides to pay for the ancillaries at a later time, cancel the ancillaries selected and proceed
with ticket purchase.

7. Add the Receive From information.
8. Choose the Form of Payment.
9. Click OK.
SabreSonic® CSS Ticketing issues the electronic ticket first behind the scenes, as the EMD must have
an electronic ticket coupon to associate to. After Ticketing issues the electronic ticket, it issues an
EMD (Electronic Miscellaneous Document) to fulfill the ancillary.
Interact redisplays the reservation with the updated EMD information in the Ticketing field. In the
Remarks/ Facts section, you can see a reminder that ancillaries exist and instructions on how to
display current AE items.

2.3 Scenario 2: Selling Ancillaries Existing PNR when Multiple Tick-
ets Exist.
In this scenario the passenger has changed their reservation and has exchanged their tickets. When
adding ancillaries to an existing PNR when a ticket exchange has occurred, you must associate the
ancillary to the correct ticket number and flight coupon.
This scenario will demonstrate adding an ancillary to an existing PNR when multiple ticket numbers
appear in the Pricing/ Ticketing area of the PNR.
1. Select Fees/Srvcs+.
Interact displays the Shopping List.

2. Select the ancillaries, this action will add the selected ancillaries into the holding area at the bottom of
the screen.
3. Click OK.
Interact displays the Ancillary Cart with the ancillary items selected.

4. Click OK.
When multiple electronic tickets exist, Interact displays the Ancillaries: Associate Ticket pop-up
window. The VCR/ Ticket box will default to the original electronic ticket number. Click the drop-
down list to view all electronic tickets issued for this passenger within this PNR. After you have
verified the ticket status, click to highlight the correct electronic ticket number.
Note Even with the correct electronic ticket selected, the original flight coupons will reflect the
original ticket information (in this instance the status EXCH). To refresh the coupon
information, click anywhere within the Coupons area.

5. Click within the coupons area to refresh and update the information.
Now your VCR/ Ticket matches the coupon information.

6. Select the coupon for which the ancillary will be associated (in this scenario, select the first flight
coupon).
7. Click OK.
Follow the same process to associate the return ancillary.

8. Using the drop-down option within the VCR/ Ticket area, select the correct ticket number.
9. Click on the coupon area to refresh the coupons.
10. With the electronic ticket selected and coupons refreshed, select the return flight coupon.
11. Click OK.
Interact displays the Form of Payment screen.

12. Choose the Form of Payment.
13. Click OK.
Ticketing issues the EMD and adds the EMD to the PNR's ticketing field.

2.4 Scenario 3: Selling Multiple Ancillaries
Whether you are selling a single ancillary or multiples, first verify that a ticket has been issued.
1. Click Fees/Srvcs+ to view the Shopping list.

Interact reviews the customer's itinerary and automatically adds the ancillaries applicable for each
segment to the Shopping List screen.

The passenger has selected four (4) ancillaries - one baggage and three Fun Pack entertainment
ancillaries. (To add multiple ancillaries, hold down the Shift or CTRL key when making your
selection.)
Note Do not hold down the CTRL or Shift key when scrolling through the list, only when making
selections.
2. After choosing all the desired ancillaries, click OK to add them to the Ancillary Cart for purchase.
The passenger wants to purchase internet access on their long haul flights.
3. To assist the passenger in purchasing additional ancillaries, continue to scroll down and select the
additional desired ancillaries. Click the ADD button to place the current ancillaries in the ancillary
cart as you continue to shop.

4. Select the Group drop-down menu and click on the Meals/ Beverage AE group option.
Interact redisplays the shopping list with only the Meal and Beverage options.
5. Select the Chipotle Turkey Sandwich for all flights. After you have selected these ancillaries,
Interact will add them to the hold area of the Shopping List.

6. With all ancillaries selected, click OK to view the Ancillary Cart.
Interact redisplays the Ancillary Cart with all the selected AE items.
There are now six ancillary items in the Cart that the passenger will purchase.
7. Click OK.

8. Choose a Form of Payment.
9. Click OK.
Interact displays the processing banner at the bottom of the screen as the EMDs are issued.
When the EMD issuing has completed, Interact redisplays the PNR.
10. Click the Fees/Svcs+ button.
Interact redisplays the Ancillary Cart. Note that the status has changed to HI (Fulfilled - Paid) with a
check mark at the end of each row. This indicates that the ancillaries are fulfilled.

11. Click OK or Cancel to redisplay the PNR.
The PNR Ticketing/ Pricing field reflects the four EMDs issued.

Note Each AE item in a specific group must have their own EMD number. Because the passenger's
AE items belong to three different groups (BG- Baggage, ML - Meals, and IE - In Flight
Entertainment), at least three separate EMDs are issued.
l The Remarks/ Facts area of the PNR has a notation that ancillaries exist. Select Fees/Srvcs+ to
view or sell more ancillaries.
l You can display purchased EMDs in several ways. The easiest way is from the PNRs ticket field.
Highlight the EMD you want and click View.
l The same as when viewing an electronic ticket, you can highlight the EMD and select View to
display the EMD information.
Interact displays the EMD.

2.5 Scenario 4: Selling Ancillaries - Special Service Request (SSR)
Some ancillaries require additional action on the airlines' part. In order to streamline the process, some
Special Service Request (SSR) entries have been built into the shopping list. After you have selected the
ancillary, Interact adds an automatic SSR entry to the PNR.
This scenario will demonstrate selling an ancillary with a Special Service Request.
In this scenario the passenger will carry a pet in cabin. The airline files their Pet in Cabin ancillary with a
SSR which advises the station that a cabin pet is permissible.
1. Select the Fees/Srvcs+ button.

2. Select the ancillary item for Pet in Cabin. (Notice that the PETC SSR code appears at the end of the
row.)
Interact displays the SSR Details window.

3. Add the Weight of the cabin pet and click OK. This will close the SSR Detail window add the
ancillary to the shopping list.

4. Click OK to view the Ancillary Cart.
5. Click OK to purchase.
The Form(s) of Payment window appears. The total amount has been pre-filled in for you.

6. Select the Form of Payment from the drop-down menu.
7. Click OK.
Interact redisplays the PNR. The ticketing field reflects the EMD number.

8. Click Remarks/ Facts to view the SSR
In the response you can see the SSR PETC entry that has been added.

2.6 Scenario 5: Selling Portion Ancillaries - Baggage
This scenario will demonstrate the selling of a portion ancillary. As stated previously, a portion is a
single service associated to a unit of travel that is comprised of multiple board and off points (e.g.,
connections). The EMD has one coupon assigned to each corresponding board and off point for a single
service. An EMD can have a maximum of four flight coupons. The service total is shown at the
document level and the fee calculation will show the multiple boards and off points.
In this scenario the passenger is booked on a connection from Los Angeles to Brisbane through
Melbourne. The passenger will be checking an excess piece of luggage on the outbound. The airline files
their baggage ancillaries as a Portion; therefore only one charge is required to check one (1) bag from
origin to destination.
1. Select the Fees/Srvcs+ button.
Interact displays the Shopping List. The routing section reflects the origin LAX and destination city
of BNE. Only one ancillary is required for the outbound.

2. Select the AE item 1st Additional Bag Airport from LAX to BNE.
3. Click OK.

Note The description area for the 1st additional bag reflects both flight segments.
Interact displays the Form of Payment screen. The amount field has been pre-filled in for you.

6. Click OK to process payment.
Ticketing issues the EMD and Interact redisplays the PNR.

7. Select the EMD from the Ticketing area and click View.
There will be two coupons associated for one for each flight segment.
When you select a portion ancillary, only one ancillary item is purchased from board point to destination.
(In this case, the cost of checking one excess bag from Los Angeles to Brisbane will incur only one
charge.) While two ancillary coupons will be issued, the value will appear after the last city within the
Value Calc area.
Looking at the Value Calc section you can see data similar to a fare calculation line of an electronic
ticket. As stated previously, when data exists within the Value Calc area of an EMD this is a portion
ancillary. When no information is contain within the Value Calc area, this is a sector ancillary.
Recognizing the difference between a sector and portion ancillary when displaying an EMD is just that
simple.

2.7 Scenario 6: Selling Ancillaries from the Ticketing Tab
Another way to sell an AE item within the PNR is from the Ticketing Tab.
1. From the Ticketing tab (<F4> in Interact Res, <F8> in Interact Airport), select the Mask Selection
label <Shift + F7>.
Interact displays the Mask window.
2. Select Ancillaries from the mask options.

3. Click OK.

You can now view and sell AE items as needed by following the same process as shown previously.

2.8 Scenario 7: Selling Ancillaries for Specific Name or Segment
There are times when Ancillaries have been reserved but not yet paid for. You will see the Ancillaries
Exists notation in the Remarks/ Facts area of the PNR.
The passenger wants to make payment on their ancillaries and to add additional ancillaries.
1. Select the Fees/Srvcs+ button from the Interactive PNR screen.

Interact displays the Ancillary Cart. The HD status lets you know that payment is required. The
passengers have already requested the Free Drinks ancillaries for both flights. They would also like to
request additional ancillary items.

2. From the Ancillary Cart select the ADD button.
Interact displays the Shopping List. Mary Chamberlain will be checking an excess bag in both
directions.

3. From the Names field, select Mary Chamberlain.
4. Select the 1st Additional Bag Airport items in each direction: LAXSYD and SYDLAX.
Note Use the CTRL or SHIFT key to select multiple ancillaries.
While you select the desired additional ancillaries, Interact fills the selected ancillaries into the
holding area.

5. From the Names field, select Fred Chamberlain.
Mr. Chamberlain would like the Basic Internet Pack in both directions.
Note Use the CTRL or SHIFT key to select multiple ancillaries.
6. After selecting all desired Ancillaries, click OK.
Interact redisplays the Ancillary Cart. Because of the additional items added, a scroll bar
appears on the right side for viewing all items to be purchased.
The total amount now includes the additional item that Mr. Chamberlain has just requested.
Note Before payment can be made, you must associate all ancillaries being fulfilled to the
electronic ticket and specific flight coupon for all passengers.
8. Click OK.
Interact responds with the Form of Payment screen.

10. Click OK.
After the payment is made, Ticketing issues the EMD(s) and Interact redisplays the PNR.
Note An EMD will be issued for each group code per passenger.

11. Click Fees/Srvcs+ to re-display the Ancillary Cart.
Not that the Status has changed to HI and a check-mark appears at the end of each AE item. This
indicates that the AE items have been purchased.

2.9 Scenario 8: Selling Ancillaries for Multiple Names and AE Items
There are times when you’ll want to sell an AE item(s) for multiple passengers within the same PNR.
The following process will demonstrate this type of scenario.
1. Select Fees/Srvcs+ from the PNR.

To process multiple EMDs you would highlight the passenger(s) name prior to selecting the
ancillaries (and updating the quantity, if applicable). Mr Crawford has two small dogs he will be
placing in the hold, they are both under 10kgs each.
2. Click on the name field for Passenger Crawford.
3. Since he will be charged for two (2) small pets in the hold, change the QTY (Quantity) to 2.
4. Holding down the CTRL or SHIFT key, select the Pet in Hold Small 0 - 10 kgs for both air
segments.
5. Click OK.
Interact now displays the Ancillary Cart, showing the AE items selected.

The Ancillary Cart shows the two Pet in Hold Ancillaries for each flight segment, for Crawford only.
The number to the right of the HD status will reflect the number of items per segment.
6. Click OK.
Interact displays the Form(s) of Payment screen.

7. Select a Form of Payment from the drop-down menu.
8. Click OK.
Ticketing issues the EMDs and Interact redisplays the PNR. Take a closer look at the Ticketing and
Pricing area of the PNR.
Ticketing issued two EMDs for the Pet Charges.

9. Click to highlight the first EMD.

10. Click View.
Interact displays the EMD.
The QTY within the coupon appears as 2, therefore this EMD is to ship two pets within the hold. The
second EMD will be for the identical AE in the opposite direction.

2.10 Scenario 9: Selling Ancillaries with Multiple FOPs
EMDs can be issued with up to two forms of payment. You would follow the same procedures as you
would when accepting two forms of payment for an electronic ticket.
1. Add the Amount for the first Form of Payment (FOP).
2. Select the Form of Payment 1 from the drop-down menu list.
The amount for the second FOP will pre-fill in for you.
3. Select the second Form of Payment.
4. Click OK.

2.11 Scenario 10: Selling Ancillaries for Infants
Infant bookings are eligible for ancillary items, as long as the following items exist in the PNR:
l The PNR must contain an infant name field
l A VCR must be issued for the infant before an infant item EMD can be issued.
Note You may purchase an ancillary for an infant at the same time as when you are issuing an
electronic ticket.
The process of issuing ancillaries for infants are no different than an adult passenger, as long as these
two elements exist.

Prepaid Seats 3
3.1 Scenario 11: EMD-A Selling Prepaid Seats from an Existing PNR
Another way airlines can maximize their revenue potential is with Prepaid Seats. This option gives
customers a choice in preferred seating at a minimal cost. It allows your airline to increase revenue while
giving the customer what they truly value.
Prepaid Seats differ from the purchase of other Ancillaries as the selection takes place when assigning
the seats. The Prepaid Seat option allows you to select a prepaid seat and add the ancillary to the cart at
the same time.
1. Select the Seats option to the right of the name field.
Interact displays a seat map at the bottom of the screen.
3 Prepaid Seats
Interact may indicate Prepaid seats in the seat map by a “P” for prepaid or by a “$” dollar sign
(depending on your airline's preference). Prepaid Seats generally offer the customer more leg room
and usually appear in the front of the aircraft or on Emergency Exit Rows.
Hovering
Use your mouse to hover over any paid seat and Interact will display a pop-up with a detailed
description. In this instance 24K is an Extra leg room Payseat, Interact displays the passenger's name
followed by the cost of the prepaid seat.
You can select a prepaid seat one of two ways:
l Click the seat on the map
l Add the seat number to the Specific Seat box to the right of the map
2. After making the seat selection is made, click OK.
Interact displays the Assign Passenger Seats window. This window will display the seat number, the
cost, and the passenger's name.
3 Prepaid Seats
3. Click OK to reserve the seat.
A host response will appear.
4. Click OK.
Interact redisplays the seat map. The current seat 24K now appears with the reserved indicator.
3 Prepaid Seats
5. Click the Flight drop-down and select the return flight's seat map.
6. Select the return seat 24K.

7. Click OK.
Once again Interact displays the Assign Passenger Seat window.
8. Click OK.
A Host Response window appears.
3 Prepaid Seats
Note This response also indicates that emergency exit row seating is restricted for infants and that
passengers must meet government exit row criteria.
9. Click OK.
Interact now shows the updated seat map, displaying the reserved icon for the selected seat.
10. After you have reserved all the seats for the PNR, click Done.
Interact updates the PNR, reflecting the seat assignments in the name field as well as adding the
Ancillaries Exist banner in the Remarks/ Facts area of the PNR.
3 Prepaid Seats
11. Click Fees /Srvcs+ to view the Ancillary Cart.
Interact responds by displaying the Ancillary Cart.
3 Prepaid Seats
The two ancillary items show a description of PAID SEATS to describe their prepaid seat option.
(Your airline may use a different description based upon their filing through ATPCO OC or
Merchandise Manager.)
The HD Status indicates reserved but not purchased and the cost 149.00 USD each way.
12. To process the purchase of the Ancillaries, click OK.
13. Select the Form of Payment.

14. Click OK.
3 Prepaid Seats
Note Ticketing has added the EMD number to the Ticketing/ Pricing area of the PNR, the EMD has
the group code SA (for Seat Assignment) appended.
3.1.1 Prepaid Seats - Cost Structure Existing PNR
You have just learned how to select and purchase prepaid seats from the seat maps of an existing
reservation.
So how do you determine the cost of a prepaid seat prior to pre-reserving the seat in an existing PNR?
As you have learned previously, ancillary pricing can be found in the Shopping List within the Ancillary
Cart. Let’s take a look how prepaid seats are displayed.
Prior to accessing the Ancillary Cart, you must first book the Reservation.
3 Prepaid Seats
Airlines file the cost of prepaid seats through ATPCO OC or via Merchandise Manager. The cost of a
prepaid seat is determined based upon length of flight, equipment, and location of seat. Each airline city
pair could have a different pricing structure, therefore, to determine cost; you must first display the
Shopping List.
1. Click Fees/Srvcs+.
Interact responds by displaying the Shopping List, showing all the Ancillary items available for the
flights booked. Let's narrow down your search.
3 Prepaid Seats
2. Click the Group down-arrow to view the ancillary group list options.
3. Select the group Pre-reserved Seat Assignments.
Interact redisplays the Shopping List, showing only the Pre-reserved Seat Assignment Ancillaries.
3 Prepaid Seats
The passenger has options of a pre-paying for seat with extra legroom at a cost of between 149 - 155
US Dollars per segment.
4. If the passenger agrees to the prepaid seat price, cancel out of the Shopping List. Unlike other
ancillaries, you cannot sell prepaid seats from the shopping list. Redisplay the PNR and assign the
passenger's seats as previously shown. This action automaticallys update the Ancillary Cart with the
required prepaid seating information.
3 Prepaid Seats
3.2 Scenario 12: Selling Prepaid Seats from a New PNR
When creating a new reservation within Interact, Sabre walks you through a specific path that you are
already familiar with. This path includes pre-assigning seats. This demonstration will review the process
of assigning paid seats when building the Reservation. The flights, passenger information, and retained
pricing have been collected already.
The passenger is flying from LAX – SYD roundtrip on Worldwide Air (U0). You have booked the
flights and have input the passenger information.
The passenger has requested emergency exit row seating. The pre-paid seat is identified by the green
dollar signs $. When assigning a seat, you can either click on the seat within the seat map, or type in the
seat number manually.
1. Type 26H in the Seat Number area.
2. Click Assign.
The Host Response window appears.
3 Prepaid Seats
The response indicates the seat assignment and flight information. It also states restrictions for
emergency row seating.
3. Click OK.
Interact updates the Assign Seat screen with the Seats/ Boarding Pass information for segment 1 (as
shown below). The seat map is also updated with the reserved seat icon.
3 Prepaid Seats
4. Click the Flight drop-down arrow to view all remaining flights.
5. Select the next Flights seat map.
Interact displays the next seat map.
6. Type 26C in the Seat Number box.
7. Click Assign.
The Host Response window appears.
3 Prepaid Seats
The Host Response reflects the seat assignment and flight information. It also states restrictions for
emergency row seating.
8. Click OK.
Interact updates the Assign Seat screen with the Seats/ Boarding Pass information for segment 1 and
2 (as shown). The seat map is also updated with the reserved seat icon.
3 Prepaid Seats
9. Click Done to continue building the reservations.
After you have collected all pertinent reservations data, Interact displays the Purchase Details screen.
The cost breakdown will include not only the Base Fare and Tax, but also the Ancillary charges for
the Prepaid seats.
3 Prepaid Seats
10. Select Purchase Now.
11. Add the Received From field.
12. Select the Form of Payment.
13. Click OK.
Ticketing will issue the air ticket. This is required in order for the ancillaries to be associated to the
electronic ticket (VCR).
Interact redisplays the PNR.
3 Prepaid Seats
Ticketing has added the EMD number to the Ticketing/ Pricing field, appended with the group code
SA (Seat Assignment).
Interact has added the Ancillaries Exists banner as well, reflecting the prepaid seating items
purchased.
14. Click Fees/Srvcs+.
Interact displays the Ancillary Cart with our two prepaid seating items. Because these items have now
been purchased, the status codes have changed to HI (fulfilled - paid).
3 Prepaid Seats
3.2.1 Prepaid Seats - Cost Structure - New Reservation
You have just learned how to select and purchase prepaid seats from the seat maps of a new reservation.
So how do you determine the cost of a prepaid seat prior to pre-reserving the seat within the new PNR?
As you have learned previously, Ancillary pricing can be found in the Shopping List within the Ancillary
Cart. Let’s take a look how prepaid seats are displayed.
Prior to accessing the Ancillary Cart, you must complete the booking up the step showing the purchase
ticket screen. This means that you must bypass the prompt to pre-reserve seats.
3 Prepaid Seats
1. Click Cancel.
Interact displays the Purchase Details screen.
3 Prepaid Seats
2. Select the Fees/Srvcs+ button to view the Ancillary Cart.
Interact displays, containing all the Ancillary items available for the flight booked. Let's narrow down
your search.
3 Prepaid Seats
3. Select the Group drop-down arrow.
4. Select the Pre-reserved Seat Assignments group.
Interact redisplays the Shopping List with only the Pre-reserved Seat Assignment ancillaries.
3 Prepaid Seats
The passenger has the option of a purchasing a pre-paid seat with Extra Legroom at a cost of 150.00
USD’s each way.
5. If the passenger agrees to the prepaid seat price, cancel out of the Shopping List and Ancillary cart.
6. Unlike other ancillaries, you cannot sell prepaid seats from the shopping list. Redisplay the PNR and
assign the passenger seat (as previously shown). This action automatically completes the Ancillary
Cart with the required prepaid seating information.
3 Prepaid Seats
3 Prepaid Seats
GDS Reverse Host - EMD 4
EMD-A and EMD-S capabilities allows both Sabre and other GDS travel agents to issue and process
EMDs on behalf of Sabre CSS carriers, thus enabling the indirect (GDS) channel to sell and fulfill
ancillary products/ services on behalf of the Sabre CSS Community via an EMD. Sabre and other GDS
travel agents are able to issue an Interline EMD-A which include Sabre CSS carriers. However, Interline
EMD-S is not supported.
Ancillaries sold through the indirect (GDS) channel, comply with all ticketing resolutions and industry
standard message protocols.
This capability allows a Sabre CSS carrier to receive and respond to an EDIFACT message request
(following IATA standard) involving EMDs. Teletype messages allow for the sale of ancillaries, creation
of an AE (ancillary element) in the carrier's PNR, and will reflect appropriate updates to the GDS PNR.
EDIFACT messages are generated from a remote host (GDS) for issuance, display, void and refund of
EMDs, which will in turn update the carrier's EMD database.
4.1 Recognizing a Travel Agency GDS-Issued EMD
From the Interact PNR, there are two subtle differences. They include:
1. Form Number
2. The asterisk (*)appended to the group code
While EMD-As issued by the carrier use the form number 15, an EMD-A issued by a GDS will have a
different number which is supplied to the GDS by IATA, BSP, or ARC.
Example:

Note Effective 04 December 2017, all airline-issued EMDs changed from Form Number 82 to Form
Number 15. This was done to conform to an IATA resolution. Form 82-issued EMDs were still
to be valid for use, exchange, and refund until their purge date.
4.1.1 Displaying an EMD from the Ticketing Tab
When displaying an EMD-A from the Interact Ticketing tab, the display response appears in Native
Sabre formatting.
1. From the Ticketing tab (<F4> in Interact Res, <F8> in Interact Airport), select the EMD label <Shift
+ F9>.
2. From the EMD labels, select the Display label <Shift + F1>.
Interact responds with the Display Electronic Misc. Document (EMD) window.

3. You can either add the EMD number in the appropriate blank, or add the Ticket Line Number from
the Pricing/ Ticketing field of the PNR.
4. Click OK.
An example Native Sabre EMD response is shown below.
Three areas will show this to be a reverse host GDS-issued EMD:

l The EMD form number is other than form number 15
l A pseudo City Code (four alpha-numeric characters, such as WD40) is shown in the Issued At- area

l A travel agent ARC/IATA number is shown below the date of issue
EMDs that are issued by an airline will display the following:
l Issued At - Including Airline / City / Station Numeric
4.1.2 Displaying the EMD-A
When you display the EMD from the Ticketing/ Pricing field of the PNR, you can determine EMD
creation from a Reverse Host GSD, by referencing the EMD form number and the Pseudo City Code
(PCC) shown in the Issued area of the EMD.

4.1.3 EMD Search for Travel Agent (GDS)-issued EMD
The same search capabilities are available to all Sabre CSS carriers when searching for a GDS-issued
EMD-A.
+ F9>.
2. From the EMD labels, select the Search label <Shift + F2>.
Interact responds with the Search Electronic Misc. Document (EMD) window.

The only difference in the variables to include in the window is the City of Issue, which in
this situation would be the Travel Agency's PCC.
Here is an example of a search result by name. They will include all EMDs that are both issued by the
Sabre CSS carrier and by the GDS, if applicable.

The response will reflect the EMD with 3-letter station codes from Sabre CSS airlines, as well as pseudo
city codes such as (WD4) which originate from a reverse-host GDS.
4.1.4 Allowable Actions on Travel Agent (GDS)-Issued EMD-As
Sabre CSS carriers are able to exchange EMD-A issued by travel agencies (any GDS), using Interact
functionality.
l EMD to EMD Exchange
l EMD to VCR Exchange
l EMD Refunds
EMD-As issued by travel agencies (any GDS) also allows for other functional changes such as:
l Status updates
l Association/ Disassociation
In some circumstances, the Sabre CSS carrier will be able to fulfill an ancillary booked by a travel agent
(GDS), that was not fulfilled in their system.

Selling Ancillaries - EMD-S (Standalone) 5
An Electronic Miscellaneous Document – Standalone (EMD-S) is an EMD which is issued for
Miscellaneous Charges or Fees. It is considered Standalone since it does not require association to a
VCR flight coupon. While future programming of EMD-S can include the VCR number as a reference
within the EMD, these miscellaneous charges are not lifted with a VCR flight coupon(s)
A Consumed at Issuance option is available with EMD-S that allows the carriers to choose the status of
the EMD-S document to be issued in “USED” or “OK” status. While many EMD-S items are used at
time of issuance, an airline may opt to allow to set an OK status for a service or fee that will be used in
the future. For example: a passenger may purchase a one-day pass at an airline's club. Because an EMD-
S is valid for one (1) year , the EMD can remain in OK status until the pass has been used. The airline
would then manually change the status to USED.
EMD-S are filed under Group Codes 98 and 99 and contain a reason code (RFIC) similar to other
Ancillary Products. Sub-codes are also supported by Sabre and descriptions are definable by the airline
when filing within Merchandising Manager.
5.1 Reason for Issuance Code (RFIC)
After you issue an EMD, the ssystem adds a Reason for Issuance Code (RFIC) to the EMD details. A
RFIC is a code that defines the reason for issuing the EMD. The RFIC is an ATPCO industry standard.
ATPCO Industry-defined Reason for Issuance Codes (RFIC)
A Air Transportation
B Surface Transportation / Non-Air Services
C Baggage
D Financial Impact
E Airport Services
F Merchandise
G In-flight Services
I Individual Airline Use
You can see RFICs when displaying the EMD. Here is an example of a partial EMD display:

Note The RFIC and explanation of services is located directly above the coupon.
5.1.1 Miscellaneous 98x and 99x sub codes Supported by Sabre
Reason For Issuance Sub Codes (RFISC) 98x and 99x are governed by IATA Resolutions. These are
published in Resolution 722f, Attachment A. For the most current information, refer to IATA.
Note Definitions are definable per airline.
RFISC Description RFIC
999 Under Collections Fares D
998 Under Collections Tax Fees Charges D
997 Deposits Down Payments D
996 Refundable Balances D
994 Rebooking Fee Domestic with Taxes e.g., VAT (where applicable) D
993 Rebooking Fee International D
992 Ticket Amendment Fee D
991 Ticket Fee D
990 Booking Fee D
99K Involuntary Downgrading A
99J Discount Card D
99H Upgrade Airport Tax D
980 Land Service B
981 Cabin Baggage C
982 Cargo 1 to 25 Pounds C
985 Cargo Airway Bill C
986 Cargo Mail Envelope C
987 Cargo Small Package C

RFISC Description RFIC
988 Credit Card Charge D
98A Non-Revenue International Service Fee D
98B Transportation Credit Voucher D
98C Unspecified Transportation D
98D For Refund Only D
98E Non-Refundable Amount D
98F Penalty Fee D
98G Booking Code Discrepancy D
98H Stopover Charge D
98I Service Charge D
98J Miscellaneous Charge D
98K Net Fare Difference D
Unfulfilled AE items for an EMD-S is very similar to the AE item for an EMD-A ,with the exception
that no routing will appear in the Ancillary Cart.

1. Select the Ancillary Item from the Cart.
2. Click Details.
Airlines can adjust these settings within Ancillary Details through Merchandising Manager.
Item Description
Name Name of the passenger, including name number from PNR
Ancillary Name of the Ancillary, as shown within group code 99
Status Status
Code Description
HD Payment Required
HI Fulfilled (Paid)
HK Confirmed - AE waived, no EMD issued
HN Need - Requested
Note HN is a status used when an ancillary is requested

from other GDS systems
EMD Type Type
Code Description
1 Standalone
2 Associated to a flight coupon of a ticket
3 Standalone referenced to a ticket number but not associated

to a flight coupon of a ticket
Ancillary Item Number Random number (to be removed in future revisions)
Amounts Base fare amount and currency code
Taxes Included True or False

Item Description
Tax Exempt Yes or No
Refund Ind: Yes, No, or R exchange only
Consumed at Issuance Ind Yes or No
Reason for Issuance RFIC code and Sub Code
5.2 Creating an EMD-S
An EMD-S is issued the same way an EMD-A is issued. EMD-S documents may be issued in OK status
or USED status, based on how the fee is defined in Merchandising Manager.
Criteria for EMD-S Issuance
The following criteria applies for all EMD-S:

l At least one segment in the PNR must be operated by the validating carrier
l All AE service items must be owned by the carrier fulfilling the service
l When issued for unspecified transportation (sub group 98C), the EMD may not exceed a maximum
dollar value of $750.00 USD
l Standalone fees will not be combined with associated or standalone ancillaries
l EMD-S coupons will not be associated to any VCR coupons
l No VCR is required to issue an EMD-S
l Youmay be required to enter the amount for the fee/ service, as well as any taxes (if the fees were not
defined in Merchandising Manager)
l All forms of payment may be used, with exception of Travel Bank (which will be available in future
phases).
Grouping of Fees
EMD-S follow the EMD-A grouping logic for issuance:

l One passenger per service per coupon
l AE items having like refundability indicator settings (yes/no) can be issued in one document
l A mix of refundable and non-refundable services cannot be fulfilled under a single EMD
l AE items having like commissionable indicator settings (yes/no) can be issued in one document
l A mix of commissionable and non-commissionable services cannot be fulfilled under a single EMD
l AE items having like interlinable indicator settings (yes/no) can be issued in one document
l A mix of interlinable and non-interlinable services can not be fulfilled under a single EMD
l AE items having consumed at issuance settings set to Yes may be issued in one document
l AE items having consumed at issuance settings set to NO will be issued as single coupon documents
EMD value coupon(s) shall have consecutive coupon numbers within the range 1 through 4, as
applicable, and be issued in sequence. A maximum of 4 value coupons per EMD number shall be used.

A maximum of 4 consecutive EMD documents may be used (Conjunctive documents are not part of the
initial roll out.)
5.2.1 EMD-S VCR Reference
An EMD-S can be referenced to a VCR for back-end office purposes. The EMD will not update to
USED status in conjunction with a VCR because they are not associated. The VCR number will display
on the EMD and will be passed in offline reports. A VCR reference cannot be added to the EMD after
issuance.
Process Flow:
1. Display the PNR containing at least one (1) active flight segment. A VCR is required to reference an
EMD.
2. Sell an ancillary fee (EMD-S).
Interact displays the Ancillary Cart with the ancillary fee sold.
3. Highlight the ancillary and select the Assoc EMD button.

Interact displays the Assoc EMD option window.

4. Select the Reference EMD to VCR option.
The Reference EMD to VCR window appears.
5. Enter the VCR number (or select the VCR number from the drop-down menu).
Note The AE Number will fill in for you. If only one VCR exists within the PNR, the VCR
number will fill in as well. If multiple VCRs exists, use the drop-down arrow to select the
correct VCR to reference.
6. Click OK.
Interact displays an information banner, stating that the VCR was successfully referenced to the
EMD.

7. Click OK to redisplay the Ancillary Cart.
The Ancillary reflects the VCR number below the description of the Ancillary.
8. Click OK to purchase the ancillary.
Note You must reference the VCR to the EMD prior to purchase.
5.2.2 EMD-S Residual Value (AER Form of Refund)
As part of the Automated Exchange & Refund (AER) process, you can issue an EMD-S as a Residual
Value refund from an Exchange Ticket Document when a residual amount is due. When issuing an
EMD-S Residual Value you can:
l Issue in the same currency as the original document, or in the currency of the refunding issuer's AAA
(in the case of a Multiple Currency transaction)
l The generated EMD-S will be created with an RFIC = D and RFISC = 99I (unless your airline
indicates different codes in your airline's Ticketing Options table)
l The Description will show as Residual Value
l Endorsements can be added to the EMD-S
l Refundability will be based on the original document. If there are multiple documents being
exchanged, the refundability will be based on the primary document.
When an EMD-S document is issued as a refund:

l It will create a TE line in the PNR
l Display the EMD-S and print the document as a passenger receipt of the refund
l The AER process will not allow you to Ignore the PNR after issuing the document - you must
perform an End Transaction
l AER will link the residual EMD-S with the newly issued E-Ticket for voids
l EMD-S will report in the Ticket Control Number (TCN) data as an exchange
5.2.2.1 EMD-S Documents Presented for Refund or Exchange
The Refundability and Exchangeability indicator on an EMD-S document will determine whether you
can refund or exchange the document through AER.
If an EMD-S document is presented and it does not allow refunds, the following error appears on Screen
11:
REFUND NOT ALLOWED FOR DOCUMENT TYPE - 1699
If an EMD-S document is presented and it does not allow exchanges, the following error appears on
Screen 11:
EXCHANGE NOT ALLOWED FOR DOCUMENT TYPE - 1699
5.2.2.2 AER Screen Changes
To support EMD-S, the following AER screens were modified:

l Refund Information Screen 32 (MFOR)
l Additional Refund Information Screen 34 (MFOR)
Note The EMD-S option was added to the single form of refund version of Screen 32. Activation of
Multiple Forms of Refund is a prerequisite for enabling EMD-S.
Screen 32 and 34 do NOT have SDS (Sabre Data Source) support.

5.2.2.3 EMD-S Rules on Screen 32
l EMD-S can be selected regardless of the original forms of payment listed in the FP fields on Screen
32. It is not restricted to specific original forms of payment. The exception is those scenarios where
only Accounting is applicable.
l You cannot change the currency of the EMD-S document being issued. It will be issued in the
currency of the transaction (either the currency of original document, or if a multi-currency
transaction in the AAA currency of your work area).
Note If EMD-S is selected with Voucher, you cannot change the Voucher currency on Screen 32. If
you attempt to change the currency when EMD-S is also selected, Interact will respond with
the following error:
CURRENCY CANNOT BE CHANGED UNLESS REFUND METHOD IS VOUCHER
If you want to change the Voucher currency, then a single Voucher is the only applicable form of
refund.
l EMD-S can be selected in combination with Cash, Credit Card, Travel Bank, or Voucher forms of
refund.
l EMD-S cannot be selected with Check, MCO, or Accounting. These forms of refund cannot be split
with any other form of refund. If you attempt to split an EMD-S refund with one of these other forms
of refund, Interact will response with an error similar to the following:
ACCTG NOT VALID WITH ANOTHER FORM OF REFUND

l Only one (1) EMD-S document can be issued per refund transaction. If you select EMD-S in RFND1
and RFND2, Interact will respond with the following error:
THIS FORM OF REFUND MAY NOT BE SELECTED IN MULTIPLE FIELDS
l When the message CAT33 REFUND TO VOUCHER ONLY appears on Screen 30, EMD-S will also
be an available form of refund (if EMD-S is active in the partition).
l Exchangeability - Any EMD-S document issued through AER will be exchangeable.
l Refundability - The Primary document determines refundability. If the primary document is an EMD,
the resulting EMD-S document will carry the same refundability indicator. Otherwise the resulting
EMD-S will be refundable.
l The EMD-S documents produced through AER are not interlineable.
l The EMD-S documents produced through AER are not commisionable.
5.2.2.4 Voiding of Documents
The voiding hierarchy will work exactly the same way as it does for Multiple Forms of Refund.
Documents can be voided from the PNR or from the Agent Sales Report.
5.2.3 Adding/ Updating Manual Prices or Additional Taxes
There are times when Ancillaries are filed without a base price or currency. When your airline files
ancillaries without a price, you must manually price and store the item prior to selling the ancillary.

1. Select the Ancillary that needs manual pricing.
2. Click the Update button.
Interact displays the Ancillary: Amounts window.
Some Ancillaries are filed tax exempt. For this example, the Payment Surcharge INT CC was filed as
a manual price and tax exempt item. Because this ancillary is tax exempt, you will only have to add
the currency code and base fare amount.
3. Add the currency code and base fare amount, and click OK.
If the ancillary does require tax collection, the tax boxes will appear.

a. Enter the amount and tax codes applicable in the boxes provided, and click Add.
b. If you needed to change the tax amount that was added, highlight the tax to be changed, make the

changes to tax amount on the right side of the screen, and lick Update.

c. Click OK to save changes to the fee.
The Shopping List will appear with the updated Ancillary Item and amount.
Note The new base, tax (if applicable) and currency is displayed in the list. These changes will
remain only until the ancillary is sold into the PNR or until you leave the Shopping List.

4. Select the Ancillary item.
5. Click OK.
Interact updates the Ancillary Cart with the item selected with the correct price entered.

Caution Adding Manual fares to ancillaries is only a temporary measure. After the Ancillary has been
fulfilled, the Pricing List reverts back to the original Manual Price option.
Note You can also change fees shown as a zero amount in the same manner. The fee/ or amount to be
collected is a variable amount based on each passenger's requirements. After you have updated
and selected the amount, the ancillary item will revert back to a zero amount in the Shopping
List.

5.2.4 Scenario 13: EMD-S Issuance
In order to issue an EMD-S, you must have a least one active flight segment. No VCR is required.
1. Click the Fees/Srvcs+ button.

2. To narrow down your search, select the Group from the drop-down menu.

3. Click the Miscellaneous Fees group.
4. Select the fee or service your passenger will require.

5. Click OK.

6. Highlight the ancillary and click the Details button.
Interact displays the Ancillary Details.
You can determine from the ancillary details if at purchase the AE item is standalone or if it requires
association to a flight coupon.

l EMD Type: 1
l Sub Code: 98/99
Because this AE item is an EMD Type 1 with a sub code of 98I, a flight coupon would not be
required to purchase ths item.
7. Click OK to return to the Ancillary Cart.
8. Click OK to purchase the Ancillary.
9. Select the Form of Payment and click OK.


5.3 EMD-S Updates
5.3.1 Manual Status Change
The only status changes that are allowed for EMD-S are to EXCH, RFND, OK, USED, and VOID. If
you make an entry ito any other status, Interact returns the following error:
Successful status change:
WEMDSTATUS/C1/TO-OK-NN TO VOID
UPDATED THE DATABASE
5.3.2 Consume Coupon
EMD-S coupons issued in OK status can be changed to USED without a supervisor duty code. (This
only applies to coupons with consumed at issuance set to NO.) The document number, name, coupon
number, and coupon status are all matched and validated to INsure the correct document is selected for
update.
To change status from OK to USED, follow these steps.

+ F9>.

2. From the EMD labels, select the Modify label <Shift + F6>.
3. In the Modify EMD window, type in the EMD Number.

4. Click OK.
Interact displays the Host EMD response in the background shown with an OK status. The Modify
EMD window appears as well.

5. Select the Update to Consumed option.
The Coupon Number field will appear.

6. Add the Coupon Nbr.
7. Click OK.
A coupon status window appears stating that the Coupon was successfully changed.
8. Click OK to view the EMD.

The Sabre host response reflects the new status of USED.

Displaying EMD history will reflect the change from OK to USED, city, date, and time the coupon
was updated.
5.3.3 Error Messages
If you select an EMD that is already in USED status, Interact displays the following error response:
If you select an EMD-A to update to USED, Interact displays the following error response:

Voiding an EMD 6
6.1 Voiding an EMD-A from a PNR
You can void an EMD-A following the same rules as voiding an electronic/ paper ticket.
l As the issuing agent, you must void the EMD on the same issue date prior to closing your Agent
Sales Report (ASR).
l You process the void by using standard void entries and following the standard electronic ticket void
rules.
l You should void the EMD first, before attempting to void the associated VCR (if applicable).
l If a VCR with associated EMD-A coupons is voided, Ticketing will automatically disassociate the
EMD coupons.
1. Display the PNR.
2. From the Ticketing tab (<F4> in Interact Res, <F8> in Interact Airport), select the Void Trans label
<Shift+F3>.
This action will display the name and ticket data in host Sabre format from your PNR. Additionally
Interact displays the Void Transaction window.
6 Voiding an EMD
3. Select option Ticketing Field Line Number.
4. Add the ticket line number of the EMD to be voided.
5. Click OK.
Interact displays the Void Verification window.
You must make a secondary verification entry to complete the void transaction. Interact pre-fills in
the Void Verification window with the selected line number.
6. Click OK to complete the void transaction.
When you void an EMD, The ancillary item status will change from “Fulfilled” (HI) to “Payment
Required” (HD). You will also notice that the check mark has been removed.
6 Voiding an EMD
Note If the item is no longer required, cancel the ancillary within the Ancillary Cart.
6.1.1 Displaying a Voided EMD from the PNR
1. Highlight the original EMD and select View.
Interact responds with the Electronic Miscellaneous Document.
6 Voiding an EMD
Note the EMD status is VOID, and association is now D for disassociated.
6.2 Voiding an EMD-A from ASR
You can void an EMD from the Agent Sales Report (ASR). The Process steps are shown below.
6 Voiding an EMD
1. Display the ASR Report: from the Tools drop-down menu, select Agent Sales Report.
2. Select Sales Summary from the extended list on the right.
Interact responds with the Sales Summary Report Menu.
3. Click OK for today’s report.

Interact displays your Agent Sales Report.
Before you can void, you must determine the line number or sequence number within the ASR
Summary.
6 Voiding an EMD
In this example, Sequence or Line Number 3 is the EMD that needs to be voided.
4. Select again the Tools drop down menu.
5. Select Agent Sales Report and then select Void Options to the right.
Interact displays the Void Options window.
6 Voiding an EMD
6. Select option Void Item from Report.
7. Click OK.
Interact displays the Void item number window.
8. Enter the item number that is to be voided from the previously-displayed Sales Summary.
9. Click OK.
Interact displays the Confirm Void window.
10. Add Y for Yes.
6 Voiding an EMD
11. Click OK.
Note the V at the end of the row shows that the transaction is voided in the ASR.
6.3 Voiding an EMD-S Standalone Document
Voiding an EMD-S document has an additional step. The same as with an EMD-A, voids are allowed on
the same day, by the issuing agent, as long as the Agent Sales Report is still open.
The difference with EMD-S standalone documents is that some are consumed at issuance (USED Status).
As you previously learned, your airline files Standalone ancillaries as either consumed at issuance
(USED), or with an OK status. When a Standalone ancillary is issued with an OK status, a manually
entry must be made at time of consumption to change the status to USED.
Most EMD-S will be consumed at issuance, therefore when voiding a document you must first change
the status from USED to OK.
After changing the status indicator to OK, you can void the EMD through the ASR or PNR, using
normal void procedures.
Note A Supervisor or select individuals at your airline can change VCR /EMD status codes. The
requirement for changing status codes may vary, based on your airline's settings - updaters
either:
l Must be signed in with a duty code 8, or
l Must be signed in with a duty code 7, and /or
l Must hold the EPR keyword CHGVCR
Please check internally for which requirements are applicable to your airline.
In this scenario, you have issued an EMD-S erroneously with the form of payment as cash. The
following steps will outline how to void an EMD-S document.
1. Display the PNR.
2. Select the EMD-S document number from the ticketing field.
6 Voiding an EMD
3. Click View.
Interact displays the Electronic Miscellaneous Document (EMD).
As stated earlier, to void the EMD-S, the status code must be changed to OK. A Supervisor or
individual who holds either a duty code 7, 8, or keyword CHGVCR are the individuals allowed to
6 Voiding an EMD
change status codes. If your airline allows status code changes from a duty code 7 or 8, and if hold a
duty code 7 or 8 , follow these steps to continue:
4. From the primary Interact action bar, select the Sign In/ Out menu.
5. Select the Change Duty Code option.
Interact responds with the Duty Code pop up window.
6. Add duty code 7 or 8 (as applicable to your airline's settings).

7. Click OK.
a. If the response is the following:
This indicates that you are not assigned the duty code.
b. If you receive a valid response (and /or if your airline is set up to allow VCR /EMD status
changes with the EPR keyword CHGVCR - and you hold the CHGVCR keyword),
8. Select the Ticket tab (<F4> in Interact Res, <F8> in Interact Airport), select the EMD label
<Shift+F9>.
6 Voiding an EMD
The EMD labels appear.
6 Voiding an EMD
9. Select the Display label.
Interact responds with the Display Electronic Misc. Document (EMD) pop up window.
6 Voiding an EMD
10. Fill in the EMD number or the Ticket Line Number from the ticketing field.
11. Click OK.
This entry will display the host version of the EMD.
6 Voiding an EMD
12. Select the Supervisors label <Shift+F4>.
The host PNR displays along with the EMD Supervisor pop up.
6 Voiding an EMD
13. From the New Status Code drop down, select OK status.
14. Add Coupon Nbr 1
15. Add free text (such as the example shown: "Agent incorrectly charged customer J/Smith Supvr" - or
as specified by your airline's procedures)
16. Click OK.
The status code has been successfully changed.

17. Click OK.
6 Voiding an EMD
18. Redisplay the PNR <=+>
6 Voiding an EMD
19. Re-display the EMD by highlighting the EMD-S ticket number in the PNR and clicking View.
Now that your EMD status is OK, to void the transaction you must change back into a duty code 4 or
5.
20. From the primary Interact action bar, select the Sign In/ Out menu.
21. Select the Change Duty Code option.
Interact responds with the Duty Code pop up window.
6 Voiding an EMD
22. Add duty code 4 or 5 (as applicable to your duties).
23. Click OK.
It's time to void the transaction.
24. Select the Void Trans <Shift + F3> label.

Interact displays the Void Transaction window.
6 Voiding an EMD
25. Select option Ticket Field Line Number.
26. Add the Line Number of the EMD-S to be voided (from the host PNR ticketing field).
6 Voiding an EMD
27. Click OK.
Interact displays the Void Verification window.

28. Click OK a second time to complete the void.
The EMD-S has now been voided.
6 Voiding an EMD
Note The Ticketing Field has been updated with a TV line to show the voided EMD-S.
As a reminder - once you void an ancillary, you must display the ancillary cart and cancel the item
reserved if it is no longer needed.
6 Voiding an EMD
29. Click Fees/Srvcs+
30. Select the Ancillary.

Note When the EMD-S was voided, the Status returned to HD status.
31. Click Delete.

The Ancillary has been removed fro the Ancillary Cart.
6.3.1 Void Error Responses
Below is a list of some error responses that you may receive when voiding an EMD.
Not an Open Coupon
If any EMD coupon is not “Open”, Ticketing will display an error response:
WV2
6 Voiding an EMD
VOID INVALID - VERIFY COUPON STATUS - 1799
Already Voided
If you attempt to void an EMD that has already been voided, Ticketing will display an error response:
WV3
PREVIOUSLY VOIDED-1478
or
ITEM ALREADY VOIDED/CHECK SALES REPORT
Void Previous Day’s Sale
If you attempt to void previous day’s sale, Ticketing will display an error response:
WV7
UNABLE - YESTERDAYS SALE
6 Voiding an EMD
6 Voiding an EMD
Waive Fee - Override 7
7.1 Customer Service Waiver
Your airline will specify procedures for you to follow when a Customer Service Waiver is allowed. After
an ancillary service is selected the waiver may or may not require an EMD to be issued.
If the ancillary has not been reserved, access the Ancillary Cart.
1. Select Fees/Srvcs+
Interact displays the Shopping List. In this example, your airline's Sales office has authorized free
drinks for your passenger’s round trip as an incentive for future travel.

2. Select Free Drinks for both the LAXSYD and SYDLAX legs by holding down the CTRL key and
than making the selections. (Both should be highlighted as shown above). This will add the
ancillaries to the selection area at the bottom of the screen.
3. Click OK to add to the Ancillary Cart.
After you have displayed the Ancillary Cart, you can begin the process to waive the charges. You
must waive each ancillary item separately.

4. Click to highlight the first ancillary item to be waived.
5. Click Waive.
Interact displays the Waive Ancillary Fee window.
There are two mandatory areas that must be completed: Reason and Explanation. ( Note the Red *
asterisk representing a mandatory field).

l The Reason area has a drop-down that will display options selected by your airline.
l The Explanation area is a free text area allowing you to explain why the customer charges have
been waived.
6. Select the reason (in this example: VIP).
7. Add explanation (for example: "Incentive VIP Psgr").
8. Click OK.
Interact has now updated the ancillary cart with the waived notation next to the amount and adjusted
amount within the Total Amount field.
A pop up will advise that the Fee was successfully waived.

9. You will now use the same process for the return segment.
Note The Reason and Explanation code that you used in the outbound has been saved. Interact has
pre-populated the information in the mask for the return Ancillary.

10. When you have completed waiving the ancillary fees, click OK.
Interact responds with the Fee Successfully Waived pop-up.
11. Click OK.

You have now successfully designated the ancillary fees for both flight segments as Waived.

You can see that the Status has changed to HK. Recall that a fulfilled EMD will change from HD to
HI after purchased. When waiving an AE fee is waived, no EMD document is issued.
The waive data will not appear in the PNR but will be passed to existing offline files in order to
record the waive transaction on the Airline Override Report.


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Training Guide

EMD for Ancillaries Part 1

Document Edition 1.18 (12 2022)

This documentation is the confidential and proprietary intellectual

© 2022 Sabre GLBL Inc. All rights reserved.

1 Ancillaries and the Electronic Miscellaneous Document

2 Selling Ancillaries - EMD-A (Associated)

4 GDS Reverse Host - EMD

5 Selling Ancillaries - EMD-S (Standalone)

7 Waive Fee - Override

Date Section Description

Shopping List Added definition tables

02 Mar All Update Graphics and tables

05 Mar All Update the new Shopping List

Waiving Fees Customer Service Waiver - updated screens

30 Jul 2018 Ancillary Cart Add the PC status code

23 Apr 2018 All Graphic updates, scenarios and branding

GDS Reverse Host - Update section with EMD-S allowances

Objectives By the end of the module, participants will be able to:

Keyword: No specific EPR keyword required

1 Ancillaries and the Electronic Miscellaneous Document

1.3 Filing Ancillaries

1 Ancillaries and the Electronic Miscellaneous Document

1.4 Benefits of the Electronic Miscellaneous Documents for Ancil-

1 Ancillaries and the Electronic Miscellaneous Document

1.5.1 EMD-A (Associated) and EMD-S ( Standalone)

1.5.1.1 Reason for Issuance Code (RFIC)

RFIC Codes Descriptions

B Surface Transportation / Non-Air Services

1 Ancillaries and the Electronic Miscellaneous Document

I Individual Airline Use

1.5.1.2 Sabre Supported ATPCO Group Codes

Group Codes Description

GT Ground Transportation and Other Non-air Services

SA Pre-reserved Seat Assignment

1 Ancillaries and the Electronic Miscellaneous Document

The IATA values are 0, 1 or 2.

1 Indicates the fare has been built manually.

1 Ancillaries and the Electronic Miscellaneous Document

1 Ancillaries and the Electronic Miscellaneous Document

2.1.1 Shopping List

2 Selling Ancillaries - EMD-A (Associated)

2 Selling Ancillaries - EMD-A (Associated)

Group This tab will display an ancillary filter by group.

Each ancillary item is listed with detailed information.

See the table below for a complete description of each column.

Description Name of the Ancillary

Route City Pair

Base Base price of the ancillary with currency

Taxes Taxes applicable to the ancillary

Points Frequent Flyer points needed to purchase the ancillary

SSR Special Service Request Code for the ancillary service

2 Selling Ancillaries - EMD-A (Associated)

Cancel Select Cancel to cancel the ancillary transaction.

Selecting Multiple Passengers for the same Ancillary

2 Selling Ancillaries - EMD-A (Associated)

2.1.2 Ancillary Cart

2 Selling Ancillaries - EMD-A (Associated)

Name The passenger's name number

AE Nbr The Ancillary Number assigned

Description The service or fee to be purchased

Route The passenger's flight routing

Status Status refers to payment status. They include: