Open a Secure Email – From a Desktop or Laptop

To open a Secure Email, you don’t need to install software or plug-ins; however, you must be

connected to the internet.

 Open the Secure Email.

 Locate the attachment message_zdm.html within the Secure Email, and open it in one of the
following ways:

o Double click on the attachment

o Click View or Download

o Click Save to Computer

o Click Download as Zip

 If you’re prompted to Save or Open the attachment, select Open.

 You may receive a warning message; if so, select Open.

 Once on the screen shown below, select Click to Read Message. If you’re a new user, you may be

asked to verify your email address.

 You may receive the message You are submitting information to an external page. Are you

sure? If so, select Ok.

 At this point, first-time users will be asked to create a Secure Email account. Returning users will be

asked to enter their password.

First Time Users

If you’ve never received a Wells Fargo Secure Email before, you’ll first need to create a secure email

account. The first time you receive a Wells Fargo Secure Email, you’ll be prompted to complete a one-

time sign-up form.

 On the Create Password screen, complete the Full Name and Email fields.

 Create a password using the following requirements:

o Six characters minimum

o At least one letter

 o At least one number

 Re-enter your password.

 Choose a password reset question from the dropdown menu.

 Provide the answer to your password reset question.

 Click Continue.

 Once you’ve created your account, you’ll be able to open and view the Wells Fargo Secure Email

message.