Training Guide

Pre-reserved Seats
Native Sabre
Software Version

Document Edition 1.3 (11 2017)

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Table of Contents

1 Pre-reserved Seats
1.1 Pre-reserve Seats by Zone Location 1
1.1.1 Pre-reserve Seats for Multiple Segments by Zone Location 2
1.2 Pre-reserve Seats by Seat Number 3
1.2.1 Pre-reserve Seats for Multiple Segments by Seat Number 3
1.3 Pre-reserve Seats for All Segments 4
1.4 Pre-reserve Seats by Multiple Zones 4
1.5 Pre-reserved Seats by Name Number 5
1.5.1 Pre-reserved Seats by Name Number for Multiple Passengers 5
1.6 Pre-reserved Seats for Multiple Passengers 6
1.7 Pre-reserve Seats by the Change of Gauge Flight Location 7
1.7.1 Pre-reserve Seats by Change of Gauge Flight Seat Number 8
1.8 PRS Restriction for Exit Rows 9
1.9 Canceling Pre-reserved Seats 10
1.9.1 Canceling Pre-reserved Seats for a Specific Segment 10
1.9.2 Canceling Pre-reserved Seats for All Host Segments 11
1.9.3 Canceling Pre-reserved Seats for Specific Segments of Specific Passenger 11
1.10 Viewing a Seat Map 11
1.10.1 Viewing Pre-reserved Seat Map From Segment 11
1.10.2 Viewing Seat Map for Host Flight 13
1.11 Quick Reference 14

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Objectives

Item Objective
Objectives By the end of the module, participants will be able to:
l Pre-reserve a seat by zone, location, and seat number
l Display a pre-reserved seat map on a flight by segment and flight number
l Understand what restricted SSRs are and how you cannot assign emergency exit rows
with them
l Cancel a pre-reserved seat
l Correctly locate and identify codes on a seat map
EPR Duty Code: No specific duty code required

Keyword: No specific keyword required

UAT Keyword: No specific keyword required

Preparation No advanced requirements.

Reference For more information, refer to Focus.

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Training Guide iv Confidential and Proprietary Sabre Airline Solutions
Document Revisions

Date Section Description

April 15, 2013 Throughout Brought to template

November 17, 2014 Throughout Brought to template

November 6, 2017 Pre-reserved Seats for Multiple The 4GT entry has been enhanced to
Passengers support seat assignment, allowance and
restriction rules when they are applied to
the Customer Entitlement Table (CET).

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 Table of Contents
Training Guide vi Confidential and Proprietary Sabre Airline Solutions
Pre-reserved Seats

You can pre-reserve seats up to 11 months before the flight departs. You may also issue boarding passes
within 30 days before the flight departs.
Note Many airlines require that passengers check in at least 15 - 30 minutes before departure to retain the
pre-reserved seat. Refer to carrier's policy on pre-reserved seats.

1.1 Pre-reserve Seats by Zone Location

You can pre-reserve a seat in a specific zone and location for a single segment.
4G1/NW

Item Description
4G Primary action code

1 Segment number

/ Slash

NW Zone and location: non-smoking window

The response would be the pre-reserved seat number, carrier, flight, class, date, city pair, zone, and passenger
name.

12A XX 33Y12SEPBRULGW NJONES/K

When the itinerary is redisplayed, the HRS flag appears at the end of the segment. This indicates "holds
reserved seat".

133Y 12SEP W BRULGW SS1 845P 845P HRS

The system assumes you're reserving non-smoking seats. You can also request a non-smoking window. Notice
the absence of the N for non-smoking.
4G1/W

You can use the following zones and seating locations to request a pre-reserved seat.
Zones
Code Description
N Non-smoking

S Smoking

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Locations
Code Description
B Bulkhead

A Aisle

W Window

X Opposite aisles

L Left side of the aircraft

R Right side of the aircraft

H Handicapped

Common Error Responses

Error Response Description
‡INV FLT SEG‡ You are trying to request a seat on an invalid or nonexistent flight segment.
Redisplay the itinerary and make the entry again.

‡AIRPORT CHECK-IN IN An attempt was made to pre-reserve a seat on a flight where airport control has
PROGRESS‡ commenced.

‡DISPLAY MAP‡ Display the seat map to pre-reserve the seat.

‡CAL PRS CTL CONTROL 04‡ The pre-reserved seat authorized seat limit has been reached.

‡NOT DETAILED‡ Flight has not been detailed at this time.

‡NR IN PTY‡ The number of pre-reserved seats requested exceeds the number in party.

‡SEAT NBR‡ The seat number being requested does not exist.

‡UNEQL NAMES/PRS SEG‡ Fewer seats than passengers have been assigned.

1.1.1 Pre-reserve Seats for Multiple Segments by Zone Location

Use this entry to request pre-reserved seats for multiple host segments, by zone and location.
4G1,3/SA

Item Description
4G Primary action code

1 Segment number

, Separator

3 Segment number

/ Slash

SA Zone and location

The system assigns a seat number for each segment provided that the zone and location are available.
Example response:

1 Pre-reserved Seats
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 20D AE 33Y12SEPBRULGW SJONES/K
20D AE 26Y14SEPLGWBRU SJONES/K

Once you display the itinerary, the system displays the HRS tag at the end of the segment.

1.2 Pre-reserve Seats by Seat Number

You can pre-reserve a seat by seat number.

4G1/13C

Item Description
4G Primary action code

1 Segment number

/ Slash

13C Seat number

The system response is the seat number and the flight information:

13C AE 33Y12SEPBRULGW NJONES/K

Note If the seat number is unavailable, the system displays the seat map of the flight. You can then select
an alternate seat number.
If you're requesting more than one seat number, each seat number directly follows the other. For example:

4G1/13A14A
4G1/11ABC

1.2.1 Pre-reserve Seats for Multiple Segments by Seat Number

You can request a pre-reserved seat for a specific seat number on multiple segments in a PNR.
4G1,3/5D

Item Description

4G Primary action code

1 Segment number

, Separator

3 Segment number

/ Slash

5D Seat number

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If the seats are available, the system displays the seat number and flight information. If the seat is unavailable
for any of the flights, the system displays a prompt message:

5DXX 394Y03JANDFWMDW NHAYES/P

XX 303Y06JANMDWLAX
‡DSPLYMAP‡

1.3 Pre-reserve Seats for All Segments

You can pre-reserve seats on all segments. You may request seats by zone and location or by specific seat
number.
4GA/SA

Item Description
4G Primary action code

A Indicator for All segments

/ Slash

SA Zone and location

The system assigns the seats pending availability or displays the prompt ‡DSPLY MAP‡ and the flight
information if the seats requested are unavailable.

XX770Y26AUGSTLORD
‡DSPLY MAP‡
XX132Y01SEPORDMCO
‡DSPLY MAP‡

If the PNR contains more than five confirmed host segments, you can use separate request entries for each
host flight segment or you can use a multiple segment entry for the first five segments.
Use the same entry to request pre-reserved seats by a specific seat number. For example:
4GA/7C

1.4 Pre-reserve Seats by Multiple Zones

You can request pre-reserved seats in different zones for passengers in the same PNR.
4G1/N3

Item Description
4G Primary action code

1 Segment number

/ Slash

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 Item Description
N Non-smoking

3 Number in party requesting non-smoking

The system response is similar to the one below:

19AAA 59Y04JUNJFKSFONARBUNKLE/F
19BNARBUNKLE/E
19CNARBUNKLE/T
29AAA 59Y04JUNJFKSFOSARBUNKLE/D

You can also use a single entry to accomplish both transactions. For example:
4G1/N3/S1

The system assigns the seats to the names in descending order because name association is not used. In other
words, the first three seats requested are assigned to the first three passengers. The last seat is assigned to the
last passenger in the name field.

1.5 Pre-reserved Seats by Name Number

You can request a pre-reserved seat for a specific name in the name field of a PNR.
4G1/N-1.1

Item Description
4G Primary action code

1 Segment number

/ Slash

N Zone: non-smoking

- Identifier for Name

1.1 Name field and position number of passenger

The same responses display depending on the availability of seating.

1.5.1 Pre-reserved Seats by Name Number for Multiple Passengers

You can request a pre-reserved seat for multiple names in a PNR using the name number.
4G1/N-1.2,2.2

Item Description
4G Primary action code

1 Segment number

1 Pre-reserved Seats
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 Item Description
/ Slash

N Zone: non-smoking

- Identifier for Name

1.1 Name number

, Separator

2.2 Name number

You can also request multiple zones. For example:

4G1/N-1.1/S-2.1

You can request a non-smoking seat and a smoking seat using name numbers. Note the placement of the slash
in the entry. The slash separates the request for each individual zone and appears after the name association
data.

1.6 Pre-reserved Seats for Multiple Passengers

You can pre-reserve seats for multiple passengers in multiple PNRs.

Note The 4GT entry has been enhanced to support seat assignment, allowance and restriction rules when
they are applied to the Customer Entitlement Table (CET).
This entry:
l Allows you to pre-reserve seats for up to nine passengers within four PNRs in one entry
l Requires that you have at least one PNR displayed in your work area
l Requires the record locators to assign seats
l Seats can be specific i.e., 14ABC, or by zone N

4GT1/18ABC/BRBZKN/JAQEIE

Item Description
4GT Primary action code

1 Segment number

/ Separator

18ABC Seat Numbers

/ Separator

BRBZKN 2nd PNR

/ Separator

JAQEIE 3rd PNR

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Example Response:

4GT1/17ABC/BRBZKN/JAQEIE«
17A U01280Y 17SEPEZESCL BRBZSL SMITH/JOHN
17B BRBZKN JAMES/PATRIC
17C JAQEIE FARLEY/JASON
OSI TCP ADDED

The response includes the seat numbers, flight, date, city pair, PNR locators and passenger’s name. The
system also adds an OSI (or Other Service Information) to each PNR and cross-references the companion
PNRs.

1 1280Y 17SEP EZESCL HK 17A NW 1.1 SMITH/JOHN

U0 FACTS
1.OSI TCP3 *BRBZKN *JAQEIE
RECEIVED FROM - P

You can also request seats by zone. The zonal indicator N is for Non Smoking.
4GT1/N/BRBZKN/JAQEIE

Item Description
4GT Primary action code

1 Segment number

/ Separator

N Non Smoking

/ Separator

BRBZKN 2nd PNR

/ Separator

JAQEIE 3rd PNR

1.7 Pre-reserve Seats by the Change of Gauge Flight Location

You can pre-reserve seats by location on a funnel or change-of-gauge flight.

4G1/NW

Item Description
4G Primary action code

1 Segment number

/ Slash

NW Zone

1 Pre-reserved Seats
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If the zone is available on both flights, the system assigns both seats, though not necessarily the same seat
number. Example response:

16Y 13DEC HNLDFW SS 15J NW1.1 MERCER/C

16Y 13DEC DFWSTL SS 23A NW1.1MERCER/C

The seat numbers on each leg of the change-of-gauge flight are different.

1.7.1 Pre-reserve Seats by Change of Gauge Flight Seat Number

You can pre-reserve a seat for either the origin and/or secondary aircraft for a change-of-gauge flight.
4G1/10A

Item Description
4G Primary action code

1 Segment number

/ Slash

10A Seat number

Example response:

10A GF 803J05JANBAHLHR NBAHA/H

AIRCRAFT CHG ENROUTE/SEAT PARTIALLY ASSIGNED/ INSERT C IN 2ND SEAT REQUEST

The seat number, flight data, and passenger name are listed. A message is then added identifying this as an
AIRCRAFT CHG.
4G1C/10A

Item Description
4G Primary action code

1 Segment number

C Change of gauge identifier

/ Slash

10A Seat number

Example response:

2A GF 803J05JANBAHLHR NBAHA/H
AIRCRAFT CHG ENROUTE/SEAT PARTIALLY ASSIGNED/
OMIT C IN 2ND SEAT REQUEST

To view the pre-reserved seats, input the *B entry.

1 Pre-reserved Seats
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 *B«
SEATS/BOARDING PASS
1803J 05JAN BAHDOH SS 2A NW1.1 BAHA/H
1803J 05JAN DOHLHR SS 10A NW1.1BAHA/H

Once you display the pre-reserved seat data, there are two sets of seats: one for the originating leg of the
flight, and one for the continuing leg of the flight.
Note You can input either entry in any order, but remember, you must include the C in the entry for the first
leg of the flight.

1.8 PRS Restriction for Exit Rows

There are Special Service Requests (SSRs) that prevent seat assignments in emergency exit rows. The
following SSRs are inhibited from exit row seating.
Your carrier may prohibit some or all of the SSRs listed:
SSR Code Description
BLND Blind passenger

BSCT Bassinet/ carrycot /baby basket

CHLD Child passenger

DEAF Deaf passenger

INFT Infant passenger

LANG Language(s) spoken

MEDA Medical case

OXYG Passenger requires oxygen tank

PETC Pet in Cabin

STCR Stretcher passenger

WCHR Passenger requires wheelchair

UMNR Unaccompanied minor

When you issue an emergency exit, the system warns you that you must check whether the passenger meets all
the criteria to sit there.

4G1/15AB«
15A YY 517Y 15APRLAXSEA N INFANT/RSTD JONES/AB
ENSURE PASSENGER MEETS GOVERNMENT DESIGNATED EXIT ROW CRITERIA
15B N INFANT/RSTD JONES/BC
ENSURE PASSENGER MEETS GOVERNMENT DESIGNATED EXIT ROW CRITERIA

If you issued a seat on the emergency exit, and you wish to add an SSR that is a restricted SSR, the system
displays an error message:

1 Pre-reserved Seats
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 1.2JONES/AB/BC
1 517Y 15APR T LAXSEA HK2 800A 1038A HRS /E
SEATS/BOARDING PASS
1 517Y 15APR LAXSEA HK 15A NW 1.1 JONES/AB
1 517Y 15APR LAXSEA HK 15B N 1.2 JONES/BC
HDQ.HDQ57RX 1349/27MAR08 EVSGPI H
4BLND-1.1«
.SSR NOT ALLOWED DUE TO EXIT ROW SEAT.NOT ENT BGNG WITH 4BLND-1.1

If the PNR has a restricted SSR, you cannot issue a seat on the emergency exit row. See example:

1.2JONES/A/B
1 529Y 18APR F LAXSEA HK2 615A 903A /E
XX FACTS
1.SSR WCHR NN1
HDQ.HDQ57RX 1358/03APR08 MLXHCB

4G1*-AC«
AUTH-132 734
0 - LAX 1 - SEA
NO SMOKING FLIGHT
A B C D E F
BHD BHD BHD BHD BHD BHD
10 Q Q Q Q Q Q 10
W11 * *UH *H * *U * 11W
W12 *U *U *U *U *U *U 12W
W13X Q Q Q Q Q Q X13W
W14X Q Q Q Q Q Q X14W
W15 * *U * * *U * 15W

4G1/13AB«
YY 529Y 18APRLAXSEA
‡UNABLE TO ASSIGN EXIT SEAT WITH SSR

1.9 Canceling Pre-reserved Seats

You can cancel and return pre-reserved seats to the flight’s inventory.

1.9.1 Canceling Pre-reserved Seats for a Specific Segment

You can cancel a pre-reserved seat for a specific segment. The seat then returns to the flight's inventory.
4GX1

Item Description
4G Primary action code

X Indicator for Cancel

1 Segment number

1 Pre-reserved Seats
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The response displays the flight information, seat number, passenger name and the message SEATS
CANCELLED:

9A XX 520Y04SEPDENDFWKELLEY/P
SEATS CANCELLED

1.9.2 Canceling Pre-reserved Seats for All Host Segments

You can cancel all pre-reserved seats/boarding passes for the host segments in an itinerary.
4GX

The system response is the SEATS CANCELLED message.

1.9.3 Canceling Pre-reserved Seats for Specific Segments of Specific Passenger

You can cancel a pre-reserved seat/boarding pass for a specific passenger on a specific segment.
4GX1-2.1

Item Description
4G Primary action code

X Indicator for Cancel

1 Segment number

- Identifier for Name

2.1 Name Identification

Example response:

16C ML 394Y04DECDFWMDW NBROWN/K

SEATS CANCELLED

You can cancel pre-reserved seats for multiple passengers in a single segment. For example:
4GX1-1.1,2.1

The name association number of the second passenger follows the first passenger, separated by a comma.

1.10 Viewing a Seat Map

You can display a pre-reserved seat map.

1.10.1 Viewing Pre-reserved Seat Map From Segment

You can display a pre-reserved seat map from a specific segment in the itinerary.

1 Pre-reserved Seats
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4G1*-AN

Item Description
4G Primary action code

1 Segment number

* Display

-AN Zone: All non-smoking (Optional; the system defaults to non-smoking if the –AN is
not entered)

Example response:

A B D E F
18 * * * * * 18
W19 R R * * * 19W
W20 RU R R * RU 20W
W21X QU Q Q Q QU X21W
W22X Q Q Q Q Q X22W
W23 R R * * * 23W
W24 * * * * * 24W
W25 * * * * * 25W
26 * * * * * 26
27 * Z H * * * 27
28 - - - - - 28

The zone indicators and seat map codes are listed below:
Zone Indicators
Item Description
- Smoking

* Non-smoking

Location Codes
Item Description
A Blocked for airport control

B Bulkhead

C Codeshare block seats

G Group

H Handicap seats

I Infant block

O General airport blocking code

Q Premium seat

R Pre-reserved (not checked-in)

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 Item Description
T Blocked for through passenger or other airport use

U Undesirable: does not recline, restricted view, etc.

V Frequent Traveler or very important person (VIP) pre-reserved seats

W Wing indicator

X Exit row

Z General airport block or buffer zone between smoking and non-smoking

. Assigned (checked-in)

* Non-smoking (available)

- Smoking (available)

‡ Broken seat (unable to assign)

Notes

l You must have an active itinerary in your work area to perform this entry.
l Each available seat is indicated by that seat’s corresponding alpha character.
The request to display a seat map may be changed to view only smoking or non-smoking zones of a cabin. For
example:
Entry Description
G1 *AC All Cabin

G1*AS All Smoking

A seat map for a change-of-gauge flight may be displayed. For example:

Entry Description
G1C*-AS Originating aircraft

G1*-AS Continuing leg of the flight

Remember, the C is required for the originating leg of the funnel flight.

1.10.2 Viewing Seat Map for Host Flight

You can display a seat map for a host flight, date, and city pair for a specific zone.
4G*61Y12SEPLAXNRT-AC

Item Description
4G Primary action code

* Display

61 Flight number

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 Item Description
Y Cabin

12SEP Date

LAXNRT Board/Off point

-AC Zone

The response is a seat map based on the requested information.

You can request each zone by adding the location code at the end of the entry. For example:
Entry Description
4G*61Y12SEPLAXNRT-AS Smoking

4G*61Y12SEPLAXNRT-AN Non-smoking

1.11 Quick Reference

Entry Description
4G1/NW Pre-reserve seat by segment and location

4G1/W Pre-reserve seat by segment and location

4G1,3/SA Pre-reserve seat for multiple segments

4G1/13C Pre-reserve seat by specific seat number

4G1/7AB Pre-reserve seat by specific seat number

4G1,317C Pre-reserve seats for multiple segments by seat number

4GA/SA Pre-reserve seats for all segments by location

4GA/7C Pre-reserve seat for all segments by specific seat number

4G1/N3 Pre-reserve multiple seats by location

4G2/S2 Pre-reserve multiple seats by location

4G1/N1/S3 Pre-reserve seats by multiple locations

4G1/N-1.1 Pre-reserve seat by name association

4G3/N-1.1,3.1 Pre- reserve seat by name association

4G1C/10A Pre-reserve seat for change of gauge origin

4GX1 Cancel pre-reserved seats

4GX Cancel all pre-reserved seats

4GX2-1.3 Cancel pre-reserved seat by name association

4GX2-1.3,2.3 Cancel pre-reserved seat by name association

4G1*-AC Display seat map by segment for All Cabin

1 Pre-reserved Seats
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 Entry Description
4G1* Display seat map by segment for Non-smoking

4G1C*-AS Display seat map for change of gauge origin

4G*4Y7DECLAXNRT-AC Display seat map by flight/date/city pair/location

1 Pre-reserved Seats
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