Training Guide

Stretchers
Native Sabre
Software Version

Document Edition 1.2 (01 2015)

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Table of Contents

1 Stretchers
1.1 Booking a Stretcher 1
1.1.1 Method A - One PNR 1
1.1.1.1 Create PNR with Stretcher 1
1.1.1.2 Additional Information About Stretchers 2
1.1.2 Method B - Two PNRs 2
1.1.2.1 Create Two PNRs for a Stretcher 3
1.2 Booking a Stretcher on Other Airline 4
1.2.1 Create a Stretcher for Other Airline 4
1.3 Corporate Name List 5
1.4 Quick Reference 6

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Objectives

Item Objective
Objectives By the end of the module, participants will be able to:
l Create a stretcher PNR on your own airline
l Create a stretcher PNR on another airline
l Display a list of PNRs with corporate name
EPR Duty Code: No specific duty code required

Keyword: No specific keyword required

UAT Keyword: No specific keyword required

Preparation Create PNRs with stretchers before class.

Reference For more information, refer to Focus.

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Training Guide iv Confidential and Proprietary Sabre Airline Solutions
Document Revisions

Date Section Description

April 30, 2013 Throughout Brought to template

January 26, 2015 Throughout Brought to template

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Training Guide v Confidential and Proprietary Sabre Airline Solutions
 Table of Contents
Training Guide vi Confidential and Proprietary Sabre Airline Solutions
Stretchers

There are times when passengers require a stretcher for their traveling needs. A stretcher is a row or multiple
rows of seats that are arranged to accommodate a patient who must be lying down.
Follow your carrier’s procedures for booking a stretchers as it relates to the number of seats and fares charged
for a stretcher passenger, as well as the pre-reserved seat data. Enquire if it is necessary to place the stretcher
PNR on any specific queue for monitoring purposes or additional action. Also, check whether the passenger
must first consult a Medical Acceptance desk, or if the PNR is controlled from Central Reservations Control
(CRC).

1.1 Booking a Stretcher

There are basically two methods to book a stretcher.

Method A - Create one PNR for the passenger, the accompanying adult, and the stretcher seats. The name
field follows specific guidelines. This method is recommended for all airlines. Airlines using the
SabreSonic Check-in and Gender Check-In must use this method A.

Method B - Create two PNRs- one for the passenger and the accompanying adult, and one second PNR for
the stretcher seats. Use Z/ in the name field for the stretcher seats.

1.1.1 Method A - One PNR

Method A is the recommended method and is required if your airline uses the SabreSonic Check-in and
Gender Check-In. If the Gender Check-In option is activated, you must include the gender information of the
passenger. When correctly booked, the stretcher seats are designated as "R" for the gender.
Book the party of passenger, accompanying passenger, and stretcher in one PNR. Remember, the name field
must use the exact word "STCR" for the stretcher itself. See example formats below.

1.1.1.1 Create PNR with Stretcher

Create a PNR for the traveling passengers and the stretcher:

Entry Description
0104Y30SEPYVRYYCNN6 Sell flight using Long Sell format - or

06Y3 Sell flight from availability display

9214-222-3333-H Add phone

6MR HARRISON Add Received from

830 Add Ticketing Time Limit

-4STCR/A/B/C/D§ -HARRISON/FORD MR§- Add passenger’s names

NURSE/MARY MRS

4STCR-2.1 Add SSR item to Mr. Harrison

ER End transaction and redisplay PNR

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Once you redisplay the PNR, the stretcher information appears in the Facts field.

1.4STCR/A/B/C/D 2.1HARRISON/FORD MR 3.1NURSE/MARY MRS

1 YY 104Y 30SEP Q YVRYYC HK6 1000A 1217P /E
TKT/TIME LIMIT
1.T-
PHONES
1.ABC214-222-3333
U0 FACTS
1.SSR STCR NN1
RECEIVED FROM – MR HARRISON
YVR.HDQ8MPH 1107/27SEP10 DESVSP H

1.1.1.2 Additional Information About Stretchers

The following information applies if your airline uses the SabreSonic Check-in:
l The gender assigned to a stretcher is R. It is not possible to edit the gender R.
l You must check in the passenger and the stretcher at the same time.
l You may not place a stretcher passenger and the stretcher seats on the priority list.
l You may not rebook the stretcher passenger and the stretcher seats using the ACS revenue rebook
function.
l The stretcher and the stretcher passenger must be offloaded together, if necessary.
l When offloading an STCR passenger, you must use the /PR option, otherwise the system will reject it.
o Generally, the offload entry releases the passenger’s seat. The /PR option allows you to keep the

seat.
o Since the seats occupied by the STCR passenger cannot be used by other passengers, they should
not be released inadvertently when offloading the stretcher.
o If the stretcher passenger is no longer traveling, use the G1/XPR format to release the seats. Should
the released seats be unusable for a regular passenger, you may block them as broken, if necessary.
l Only the requesting passenger can be ON’d/XON’d. The STCR seat is ON’d/XON’d automatically
with the requesting passenger.
l Gate Reader does not read the information for STCR seats. It only downloads the data for the
requesting passenger.
The system places the STCR passenger and his seats to the US (Unhonored Seat) list for manual handling.

1.1.2 Method B - Two PNRs

Method B involves the following two steps:

l Create a regular PNR for the traveling passenger(s) and add a SSR item in it. Store a price quote for
issuing tickets.
l Create a second PNR for the number of seats needed for the stretcher. Use the Z/ in the name field.
Note A Z/ PNR cannot price or ticket. Consult your carrier’s policy about Z/ PNRs.

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1.1.2.1 Create Two PNRs for a Stretcher

You can create a basic PNR for the traveling passenger(s) and add an SSR item in it, and then create a second
PNR for the number of seats needed the stretcher.
To create two PNRs for a stretcher:

1. Create a PNR for the traveling passengers:

Entry Description
0K0602Y25JULKINGCMNN2 Sell flight using Long Sell format - or

02Y1 Sell flight from availability display

93420666-7864-H Add phone

6MR HARRISON Add Received from

830 Add Ticketing Time Limit

-HARRISON/FRED§-BEGLEITUNG/JANE Add passengers’ names

4STCR-1.0 Add SSR item to Mr. Harrison

ER End transaction and redisplay PNR

WP Price the PNR automatically

PQ Store Price into the PNR - automatically

The response after you end and redisplay the PNR.

1.1HARRISON/FRED 2.1BEGLEITUNG/JANE
1 K0 21Y 02AUG J KINMIA HK2 635A 920A /E
TKT/TIME LIMIT
1.T-
PHONES
1.HDQ682-234-5678
PRICE QUOTE RECORD EXISTS - *PQS
K0 FACTS
1.SSR STCR NN1
RECEIVED FROM – MR HARRISON
HDQ.HDQ8MPH 1355/23JUL08 MDAVAA H

Note In the previous example, the price was stored automatically. If needed, you can also manually price
and store the fare. For more details , see the Itinerary Pricing or Price Quote Record modules.
2. Create a PNR for the stretcher; the number of seats equals the number of seats that make up the stretcher.
Entry Description
0K0602Y25JULKINGCMNN7 Sell flight using Long Sell format - or

07Y1 Sell flight from availability display

93420666-7864-H Add phone

6MR HARRISON Add Received from

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 Entry Description
830 Add Ticketing Time Limit

-Z/7STRETCHER Add name field

ER End transaction and redisplay PNR

End and redisplay the PNR to view the stretcher.

1.Z/7-07STRETCHERS
1 K0 21Y 02AUG J KINMIA HK7 635A 920A /E
TKT/TIME LIMIT
1.T-
PHONES
1.HDQ123-6789
RECEIVED FROM – MR HARRISON
HDQ.HDQ8MPH 1358/23JUL08 JWUHEV

1.2 Booking a Stretcher on Other Airline

In this scenario, you are airline K0 and you are booking a stretcher on another airline (U0).
Follow the method below:
l Create a Corporate PNR for the traveling passenger(s) and the stretcher
l Manually store a price for ticketing purposes
l Ensure you have included an SSR for the stretcher item

1.2.1 Create a Stretcher for Other Airline

Create a PNR for the traveling passengers and the stretcher.

Entry Description
0YY1791Y8AUGMIAMBJMNN7 Sell flight using Long Sell format – or -

07Y1 Sell flight from availability display

93420666-7864-H Add phone

6MR HARRISON Add Received from

830 Add Ticketing Time Limit

-C/7STRETCHER Add corporate name field

-HARRISON/FRED§-BEGLEITUNG/JANE Add passengers’ names

3STCR-2.1 Add SSR item to Mr. Harrison

ER End transaction and redisplay PNR

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 Entry Description
WFM Price the PNR manually.
l Tab through the mask and fill in the appropriate fields: fare,
taxes, fare basis code, not valid before and after dates,
baggage allowance, and linear fare calculation.
l In the Endorsements field, you can add remarks to indicate
a stretcher passenger if the fare basis code does not
indicate it.
The corporate name field does not print on the ticket to show
Stretcher

E End the PNR - or

QP/Queue address Queue place the PNR if necessary

End and redisplay the PNR to view the stretcher in the Facts field.

1.C/7-05STRETCHER 2.1HARRISON/FRED 3.1BEGLEITUNG/JANE

1 U01791Y 08AUG F MIAMBJ HK7 1210P 1245P /RLU0*JYIHLS /E
TKT/TIME LIMIT
1.TL30
PHONES
1.HDQ506-123-4567
TICKET RECORD - STORED/-UNFARED
U0 FACTS
1.SSR STCR U0 UN1 MIAMBJ1791Y08AUG
GENERAL FACTS
1.SSR STCR U0 NN1 MIAMBJ1791Y08AUG
RECEIVED FROM - MR HARRISON
HDQ.HDQ8MPH 1315/25JUL08 JYIHCR H

1.3 Corporate Name List

If you created stretcher PNRs with a Corporate name field (on Other Airlines), you can display a list of all the
PNRs with a Corporate name for any flight and date. From the list, you can easily access the stretcher PNR.
Note To request this list, you must have a duty code of 1, 2, 5, 7 or ‡. A general sales agent with a duty code
of - (dash) cannot display this list, nor can a ticket agent with a duty code of 4.
LC1406/01MAYSEA

Item Description
LC Primary action code

1406 Flight number

/01MAY Slash – departure date

SEA Boarding point

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It is important to name the Corporate name field STRETCHER, or some form of the word stretcher, to assist
in locating the PNR from the name list.
The system response is a list of PNRs using the Corporate name field.

SEAHDQ
1 09STRETCHER..9/01..YQUQSMT
END

Additional Entries
Entry Description
L1* Request the individual PNR by line number

L* Redisplay the Corporate name list

1.4 Quick Reference

Entry Description
-C/6STRETCHER Input Corporate/Stretcher Name Field

-Z/9STRETCHER Input Z Name Field (applies to Host flights only)

-HARRISON/FRED Enter Passenger Name Field

-4STCR/A/B/C/D Enter name field STCR and the number of seats needed for the stretcher itself (applies to host
using Sabre Sonic Check-in on the ACS platform and using Gender check-in)

4STCR1-2.0 Enter Host SSR for passenger needing the stretcher

3STCR-2.1 Enter Stretcher SSR for other airlines

LC1406/01APRSEA Request Corporate Name List

L2* Request PNR from Corporate Name List

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