Kumud Negi Varshneya

Chief Learning Officer

HO: LKMC

FOREWORD

Dear Aspirants,

It gives me immense pleasure to present the latest edition of "PATH-PRADARSHAK” (English

Version) book precisely prepared by the committed team of Staff Training Centre, Jaipur for
aspirants of the promotion examination 2024-25.

This book is an incorporation of contemporary knowledge in the field of banking, including recent
directives from the Reserve Bank of India (RBI) and other pertinent banking-related regulations. It
also encapsulates the bank's initiatives, such as deposit products, digitization in the loan sector,
customer service, CBS, and innovations in the digital arena. The content is presented in a lucid,
accessible, and engaging manner, ensuring that readers can grasp the subject matter effortlessly.

I am optimistic that this book will serve as an indispensable guide for all staff members aspiring
to elevate their careers, facilitating their journey towards achieving their goals.

I extend my hearty congratulations to all the dedicated staff members of the STC, Jaipur, who
have contributed in compilation of the book. I am hopeful that the STC Team will continue to
uphold the highest standards, fostering innovation and dedication in their work for the future
editions of this publication.

I extend my best wishes to all staff members participating in the upcoming promotion
examination.

Date: 04-11-2023
Dr. Deep Chand
Training Head
Staff Training Centre, Jaipur

FOREWORD

The "PATH-PRADARSHAK" (English Version) book, now presented to you with profound delight
and a sense of pride by the dedicated team at the Staff Training Centre situated in the 'Pink City'-
Jaipur, unveils the key to triumph in the promotion examination.

This guidebook has been meticulously compiled with the dual purpose of aiding your preparation
for the promotion examination and also providing invaluable insights into the complexities of
banking operations at the workplace.

I wish to convey my heartfelt gratitude to Ms. Kumud Negi Varshneya, Chief Learning Officer
whose inspiration, guidance, and unwavering encouragement has played an instrumental role in
compiling this compendium.

I would also like to extend my appreciation to all the faculty members of our Staff Training Centre,
with a special acknowledgment to Mr. Kamalendra Singh Shekhawat, Senior Faculty for their
invaluable support in the creation of this "PATH-PRADARSHAK" book.

I hope that this volume will pave the way for your success in the promotion process.

With best wishes to all the promotional aspirants.

(Dr. Deep Chand)

Date: 04-11-2023
 5-8
30.09.2023

9-11

12-15

16-18

19-23

24-34

35-62

63-67

68-111

112-123

124-129

130-137

138-144

145-151

152-168

168-176

177-181

Memory Recalled Questions Pg no. 182-185

1
 Punjab Kesari Lala Lajpat Rai
(Salutes to the personality of our founder)

Mission Vision

Our Values

WE WILL WORK AS A TEAM FOR THE BENEFIT OF CUSTOMERS.

WE WILL INCORPORATE INNOVATION TO DRIVE BUSINESS.
WE WILL BE OBJECTIVE IN DECISION MAKING.
WE WILL ALWAYS BE WILLING TO LEARN AND EMBRACE CHANGE.
WE WILL ADOPT ETHICAL PRACTICES TO DEVELOP A CULTURE OF TRUST.

2
Organisational Structure

3
 Organisational Structure

Zonal Audit Office (ZAO) :

22

Large Corporate Branches

Zonal Office (22) (LCB/ELCB) : 15

(Tier-2) Zonal Risk Management

Office ( ZRMC) : 22

Zonal SASTRA Vertical: 22

Circle Sastra Vertical : 139

Mid Corporate Center

(MCC) : 116

Circle Office (139)

Head office (Tier-3)
PNB Loan Point (RAM) : 139

(tier 1)
Customer Reception Center
( CAC )-57

Government Business
Vertical Center ( GBV ) – 21

Rural -3905

Semi urban- 2461

Branches (10092 )
Urban - 1998
(Tier-4)

Metro-1728

International foray : 2 (Dubai

and Gift City Ahmedabad)

4
 Bank’s Profile
(As on 30.09.2023) 1
Punjab National Bank (PNB), India’s first Swadeshi Bank, commenced its operations on April
12, 1895 from Lahore, with an authorized capital of ₹ 2 lac and working capital of ₹20,000.
The Bank was established by the spirit of nationalism and was the first bank purely managed
by Indians with Indian Capital. During the long history of the Bank, 9 banks have been merged/
amalgamated with PNB.

DOMESTIC BRANCH NETWORK

As at the end of Sep’2023, Bank has total 43184 delivery channels with
a network of 10,092 domestic branches, 2 International branches,
12645 ATMs & 20447 Business
Correspondents. The population
wise breakup is given as under:

INTERNATIONAL FORAYS
As on Sep’2023, Bank is having 2 International branches in Gift City, Ahmedabad and Dubai. The Bank
has two overseas subsidiaries viz. PNB International Ltd. London and Druk PNB Bank Ltd. Bhutan and
one joint Venture Bank in Nepal under the name Everest Bank Ltd. Nepal. Bank has its representative
offices in Myanmar and Bangladesh.

BUSINESS PERFORMANCE

PNB is one of the largest Public Sector Bank (PSB) in the country with Global Gross Business at
₹2251631 Crore. The Bank continues to maintain its forte in low cost CASA deposits with a share in
Domestic Deposits at 42.15%. Bank’s focus has been on qualitative business growth, recovery and
arresting fresh slippages

The Business figures of the Bank as on September’2023 is given as under: (₹ Crore)

YoY
Sl. Parameters Mar-23 June -23 Sep-23
variation

1 Domestic Deposits 1251708 1267002 1277183 9.36%

2 Global Deposits 1281163 1297905 1309910 9.75%
3 Gross Domestic Advances 849766 882398 905043 13.58%
4 Gross Global Advances 884681 916836 941721 13.43%
5 Gross Domestic Business 2101474 2149400 2182226 11.07%
6 Gross Overseas Business 64370 65341 69405 17.63%
7 Gross Global Business 2165844 2214741 2251631 11.26%

5
 8 CASA Deposits 538015 530842 538276 2.64%
9 Current Deposits 74028 66838 67038 -7.84%
10 Saving Deposits 463987 464004 471238 4.32%
11 CASA Share Domestic (%) 42.98% 41.90% 42.15%

PROFITABILITY
In terms of bottom line parameters, the Bank’s Operating Profit increased by 11.67% on Y-oY basis to ₹
6216 Crore in Q2 FY’24 from ₹ 5567 Crore in Q2FY’23. Net Interest Income (NII) increased by 19.97% on
Y-o-Y basis to ₹ 9923 Crore in Q2 FY’24 from ₹ 8271 Crore in Q2 FY’23. Global NIM improved by 11 bps
on YoY basis to 3.11% in Q2 FY’24 from 3.00% in Q2 FY’23. Net profit for Q2 FY24 was at ₹1345 Crore
and grew by 318.3% on YoY basis.

Capital Adequacy Ratio

CRAR improved from 14.74 % as on Sep’22 to 15.09% as on Sep’23. Tier-I is at 12.02% (CET-1 was at
10.23%, AT1 was at 1.79%) and Tier-II is at 3.07% as at Sep’23.

Asset Quality
Management of stressed assets continues to be one of the top priorities for the Bank. As a result of
focused efforts in this direction, GNPA ratio improved by 352 bps on YoY basis to 6.96% as on Sep’23
from 10.48% as on Sep’22. NNPA ratio improved by 233 bps on YoY basis to 1.47% as on Sep’23 from
3.80% as on Sep’22. Gross Non-Performing Assets (GNPA) were at ₹ 65563 Crore as on Sep’23 as against
₹ 87035 Crore as on Sep’22 declined by 24.67% on YoY basis. Net Non-Performing Assets (NNPA) were
at ₹13114 Crore as on Sep’23 as against ₹29348 Crore as on Sep’22 declined by 55.31% YoY basis.
Provision Coverage Ratio (PCR) Excluding TWO improved by 795 bps YoY to 91.91% in Sep’23. Slippage
ratio improved to 0.86% in Q2 FY24 from 3.34% in Q2FY’23.

PRIORITY SECTOR LENDING

PNB has constantly been achieving National Goals and Targets allocated under flagship schemes of the
nation for upliftment and employment of targeted groups. National Goal achievement of Priority Sector
Advances was 41.60% of ANBC against the
National Goal of 40% as at the end of
September’23. Agriculture advances
exceeding the National Goal of 18% and
was at 18.70 % of ANBC as at the end of
September’23. National Goal achievement
is 10.84% of ANBC, exceeding the target
of 10% for Credit to Small and Marginal
farmers at the end of September’23.
National Goal achievement for Credit to
Weaker Sections is 14.44% of ANBC,
exceeding the target of 12% at the end of
September’23. The Bank has achieved National Goal for Micro Enterprises at 7.67% of ANBC as against
the target of 7.5 %.

6
 ENHANCING DIGITALISATION: WAY FORWARD
Bank is focused on facilitating ease of service and enhanced customer experience through launch of
following digital journeys:

FINANCIAL INCLUSION
The Bank has been a pioneer in taking initiatives in the area of Financial Inclusion.
Under PMJDY,479 Lakh accounts were opened. As on 30.09.2023, progress under the
social security schemesis as under:-
Pradhan Mantri Suraksha Bima Yojana [PMSBY]: 239.07 lakh
customers enrolled underPMSBY.
Pradhan Mantri Jeevan Jyoti Bima Yojana [PMJJBY]: 60.31 lakh customers
enrolled underPMJJBY.
Atal Pension Yojana [APY]: 31.71 lakh customers enrolled under APY.
Deposit mobilized by BCs : 23442 Crore.
No. of BCs : 28782

Digital Progress

Number of UPI Transactions increased by 1.67 times to 268.93 lakh in H1

FY24 from 160.95 lakh in H1 FY’23.
Active PNB ONE (Mobile App) users increased to 442 Lakhs recorded 118% YoY growth
during Q2 FY24 from 343 lakh in Q2 FY’23.
Internet Banking Services (IBS) users increased to 407 Lakhs showing the YoY growth of 10%
during Q2 FY’24.
Average daily downloads increased from 24 thousand in Sep’22 to 36 thousand in Sep’23.
Average daily active users increased from 4.5 Lakh in Sep’22 to 7.7 lakh in Sep’23.
Daily login improved from 9 Lakh in Sep’22 to 15 Lakh in Sep’23.
Daily Transactions improved from 76 thousand in Sep’22 to 143 thousand in Sep’23.

7
 Digital Offerings

AWARDS AND RECOGNITIONS

Bank received following awards during H1 FY’ 24:

PNB felicitated with ‘Green Ribbon Champions’ award under the category- ‘CSR Green
Initiative of the Year’ for planting more than 1 lakh trees under the project PNB Palaash.
Punjab National Bank was honoured with the Rajbhasha Kirti First Prize for the year 2022-23
at the Hindi Diwas Celebrations held during Third All India Official Language Conference
2023. The Bank was also awarded the Rajbhasha Kirti Second prize for the year 2022-23 for
the in-house magazine PNB Pratibha.
Atal Pension Yojana (APY) National Championship and Annual Target Achievement Award by
Pension Fund Regulatory and Development Authority (PFRDA).
Infosys Finacle Innovation Awards 2023: - Maximizing Customer Engagement – Platinum
winner-PNB One - Super App. - Channel Innovation – Gold winner-e-OTS.
3 rd position under Public Sector Banks category in the NPS Recognition Programme for FY
2022-23 by Pension Fund Regulatory and Development Authority (PFRDA).
Industry Best Data Quality (DQ) – Index for FY 2022-23 in consumer segment by TransUnion
CIBIL.
PNB won the Best MSME Bank (Runner Up) for the 9th MSME Excellence Awards.

SOCIAL MEDIA PRESENCE

Bank believes in a thriving communication with its customers and in this context understands the
importance of Social media as an effective tool. Punjab National Bank is having a Facebook following
of 20,48,067, ‘X’ formerly Twitter following of 4,36,060, LinkedIn following of 1,22,519, Instagram
following of 1,74,708, YouTube subscribe of 1,56,000 and Koo following of 46585.

8
 RBI Act -1934
2
Functions of RBI

ISSUER OF CURRENCY
Authorized to issue currency notes .
One rupee note is issued by the Central Government under
 The Reserve Bank of India was
the signature of the Finance Secretary.
established on April 1, 1935
Arrangements for currency chests for expansion and
under the recommendations of
contraction of currency across the country. (RBI Act-1934
the RBI Act, 1934 (known as the
Section-22)
John Hilton Young Commission
Banker to Government: on Indian Currency and
Reserve Bank of India Central (u/s 20) and acts as banker, Economy).
representative and advisor to State Governments ( u/s 21-A)  On January 1, 1949, the Central
. Government nationalized the
Reserve Bank collects all the income of the Central and State RBI under the Reserve Bank
Governments, pays for the expenses and arranges for the (Transfer of Public Ownership)
public debt . Act 1948 by paying paid up
Currency And Regulation of lending: capital of 5 crores.
Banks have to maintain CRR (Some percentage of daily  The Reserve Bank is managed
balance has to be kept with RBI, the minimum and maximum by the Central Board of
limit has been abolished since 2006) (RBI Act-1934 Section- Directors comprising four local
42) And SLR (Some percentage of net demand and time boards – Mumbai, Delhi,
liability in cash, gold , unencumbered (without charge) as Calcutta and Chennai. RBI
security , maximum-40% ) (Banking Regulation Act-1949 consists of 1 Governor, 4 Deputy
Section 24) as per RBI instructions. Governors and 15 other
Currently CRR4.50% and SLR 18%. Directors.
Bankers of Banks :  First Governor- O. Smith, first
Also acts as the banker of the commercial, co-operative and Indian Governor - Dr. C.
regional banks of the country. Deshmukh, current Governor -
Refinance facilities to all scheduled banks. (RBI acts as lender Shaktikant Das.
of last resort by providing financial assistance) .
Regulation and Control of Credit:
Reserve Bank of India Regulates credit through various measures viz. Bank Rate Policy, Open Market
Operation, Variable Reserve Ratio or Cash Reserve Ratio, Selective Credit Control and Moral Pressure
etc. and helps in achieving the goal of 'Growth with Stability'.
Regulation and Control of Banking System:
The entire banking system of the country works under the regulation and control of the Reserve Bank. Reserve
Bank has powers under the Indian Banking Act, some of important powers as follows:
1. License : Every bank set up in India has to obtain a license from the Reserve Bank .
2. Arrangement: The Reserve Bank constantly monitors the arrangement of other banks.

9
 3. Liquid Reserve: Under Section 24 of the Indian Banking Act, every bank has to keep 25% of its total
deposits in cash and approved securities . In this way, the total liabilities of the banks At least 3% of the
fund has to be kept. Scheduled banks have to keep their funds with the Reserve Bank and other banks
with themselves or if they so desire with the Reserve Bank.
4. Branch Expansion: Any bank has to take the permission of the Reserve Bank before opening its new
branch in any part of India.
5. Inspection : Under Section 35 of the Indian Banking Act, the Reserve Bank has extensive inspection rights,
Under which the Reserve Bank can do a complete investigation of any bank's capital, funds, cash-amount,
loan and their securities, management and system etc. and if no possibilities of rectification of
irregularities, RBI can arrange liquidation or merger.
6. Liquidation and Merger: The Reserve Bank can apply to the court under Section 38 of the Banking Act
for the liquidation of banks with very bad financial condition to those whose economic condition is
relatively better, after closing their regular business for 6 months ( Moratorium), plans to merge it with a
strong bank .
Manager of Foreign Exchange Reserves –
The Reserve Bank of India buys and sells foreign currencies with the objective of keeping the foreign
exchange rate stable and also safeguards the foreign exchange reserves of the country.
Direct Action - If a bank does not follow the policy of the Reserve Bank or does not accept its advice , then
the Reserve Bank can take direct action against it.
Information publication - An important function of the Reserve Bank of India is also to publish information
about the country's currency , debt market , currency, finance , economic condition and banking and co-
operative movement.
Agricultural Credit System- To study agricultural requirements under the agricultural credit system, to
advise the Central and State Governments.
Other tasks: The Reserve Bank of India performs many other developmental functions. These functions
include approval and implementation of loans for agriculture (which are transferred to NABARD) , trading of
government securities and trade bills , lending for government purchases and sale of valuables, etc.
It also acts as the representative of the Government of India to the International Monetary Fund (IMF) and
represents India's membership.

Some important provision of the Act :-

Section 2: Scheduled Bank tomeans a bank included in Second Schedule of RBI Act.
Section 17 Various business done by RBI has been shown.
Section 18: RBI provides emergency loans to banks at a concessional rate.
Section 20: Banker to the Government.
Section 21 : Authorized for Government business in India .
Section 22 : Authorized to issue bank notes .
Section 24 : Note Of Denominations (2 , 5, 10, 20, 50, 100, 500, 1000, 2000 (Recently RBI withdraws Rs 2,000
notes from circulation) , 5000, 10000), maximum denomination of 10000 notes can be printed . Government
of India may discontinue issue of such denomination notes.
Section 26 : The notes issued by RBI are legal tender, it is guaranteed by the Central Government .
Notes issued by RBI in section 29 are exempt from stamp duty on them under the Indian Stamp Act Huh.
Section 31 : Prohibits issue of note payable to bearer.
Section 42 scheduled banks are required to keep certain percentage of their daily balance in cash with RBI in
current account, this is called cash reserve ratio.

10
 Under Section 42C , RBI has the power to add or delete the name of any bank from the Second Schedule.

Policy Rates are as follows ( as on 02/11/2023 .) : ( Scan/Click/Touch for Latest Policy Rates)

Policy Repo Reverse Repo Standing Deposit Marginal Standing Bank CRR SLR
Rate Rate Facility Rate Facility Rate Rate

6.50 % 3.35% 6.25 % 6.75% 6.75 % 4.50% 18.00%

11
 Negotiable Instruments Act - 1881
3
A negotiable instrument is a document that contains a contract that guarantees payment
of a specific amount with the name of the payee either on demand or on the document
at a set time.
Statute: According to Section 13, negotiable instrument means a promissory note or bill of
exchange or Cheque which is payable either by order or from a bearer.
An instrument is called negotiable only when it has the following characteristics:
Freely transferable: by delivery or delivery and endorsement.
The holder's title defect is free.
The negotiable instrument can be transferred any number of times before maturity.
Each negotiable instrument can be drawn, accepted, endorse, negotiated and transferred
for conception.
The date is marked on the negotiable instrument.

Some of the important provisions of the Act are as follows:

Section 4 : A promissory note is an instrument in writing , signed by the maker , unconditionally
ordering the payment of a certain sum of money to a certain person or holder.
Section 5 : a bill of exchange Is an instrument in writing , signed by the maker , unconditionally
ordering a certain person to pay a certain sum of money to a certain person or the person ordered
by him or the holder.
Section 6 : A Cheque is a bill of exchange presented on a bank, payable on demand before maturity,
electronic image of the Cheque called truncated cheque.
Types of Cheques :
Order Cheque: Has more than one person as payee or endorsee, and can be negotiated by
endorsement and delivery.
Bearer Cheque: Cheque is bearer written and can be negotiated only by delivery.
Crossed Cheque: Bank is instructed not to pay over the counter.
Cheque issued in different ink, pen and language: Can be paid if the drawer's instructions are
fully understood by the bank and the Cheque is in order.
Inchoate Cheque (also called – incomplete): Such Cheque must be returned, the holder can
complete it and take payment, a holiday Cheque can be paid the next day.

12
Impossible dated cheques : Such Cheque are paid on possible dates like last day of the month
(30th November instead of 31st November) etc.
Ante date and stale Cheque: Such Cheques on which the date mentioned is earlier than the date
of writing the Cheque or the date of opening of the account are called ante date cheques. These
Cheques can be paid till the maturity date. Stale Cheque are those, whose validity has expired before
being presented in the bank, they cannot be paid.
According to Section 138 of the Negotiable Instruments Act, the validity of a Cheque can be up to
6 months from the date of writing on the cheque. But RBI has limited the validity of cheque , demand
draft and banker's Cheque to 3 months , after that payment is not possible. Such Cheque can be
revalidated by the drawer for next 3 months (any number of times).
Post-dated Cheque: Cheque on which the due date has not yet arrived, such Cheques will be
payable only when presented at the bank on or after the due date, till maturity.

CTS 2010 Standard :

IFSC Code with Bank Branch
Address.
Date in dd/mm/yyyy format.
Pantograph with VOID/COPY .
marked “please sign above” at
the bottom .
Watermark of "CTS 2010" .
Ultra violet logo of the bank.
Section 7 : drawer - drawer - issuer , drawee - payee (bank in case of cheque) , payee - beneficiary
- to whom payment is to be made.
Section 8 : Negotiable Instrument Holder – Any person who is in possession of a negotiable
instrument and thereafter can recover the amount from the parties. Even where a Cheque is lost or
destroyed, the holder is entitled to compensation.
Section 9 Holder in due course – Any person who becomes the owner / holder of a negotiable
instrument , payee or payee otherwise , for a consideration (say a Cheque received in lieu of a work
or purchase of goods) be by order (Ownership from the key holder without any doubt is fault free)
Section 10 : Payment in due course – Means the payment should be as per the instructions of the
instrument. Payment should be clearly fixed and without any negligence.
Section 14 : Negotiation means when a negotiable instrument ( PN, BOE & Cheque) is transferred
from one person to another, that person becomes the holder.
Section 15 : Endorsement - Signed by the holder on the front or back of the negotiable instrument
( PN, BOE & Cheque) or on a separate sheet of paper (called allongee). ( for the purpose of
negotiating such negotiable instrument)
Types of Endorsement :
Endorsement in blank: Section 16(1) the endorser puts only his signature without
writing any name.
Endorsement in full: Endorsement with name.
Restrictive Endorsement (Section 50) onwards Stop pagination.
Partial Endorsement (Section 56): Endorser endorses only certain amounts.

13
 Conditional Endorsement: Conditional (eg payment to Raj will be after his marriage).
Facultative Endorsement: The endorser can increase or decrease his obligations.
Sans Recourse Endorsement
Liability of endorser (Section - 35 ) : In case of dishonor or loss or destruction of a negotiable
instrument (PN, BOE & cheque), the endorser is liable to indemnify all subsequent holders.
Liability of prior parties (Section 36): Prior to payment, all prior persons / parties (including the
drawee and all intermediate endorsers) are jointly / severally liable to the holder in due course. In
case of dishonour, the holder in due course can hold all former persons responsible.
Discharge of indorser's liability (Section 40) : If the holder, without the consent of the endorser,
extinguishes the rights of the endorser to persons / persons prior to the indorser, the indorser shall
automatically indemnify the indorser to persons subsequent to him. absolves himself of his
responsibilities. (As if paid at maturity.)
case of discrepancy between the amount in words and figures on Negotiable Instruments ( PN, BOE
& Cheque ), the amount mentioned in words can be paid (Section 18).
Section 19 an instrument is payable on demand if the time for payment is not specified on it.
Section 20: the holder / holder can complete the incomplete stamped instrument / Cheque up to
the amount entered in the stamp.
As per Section 21 PN means payable on demand 'at sight' or 'on presentation' of BOE and ' after
sight' means on presentation in case of PN and noting for acceptance or rejection in case of BOE
Or protest.
Maturity : As per section 22 PN, BOE matures on the due date. Also, there is a provision of grace
period of 3 days after due .
In case of loss of the instrument, the holder has the right to obtain a duplicate from the drawer/
drawer.
Section 87: A material alteration If there is a change in the rights and liabilities of any of the
persons concerned And its legal form changes. (Such as amount, date, conversion of blank
endorsement to special endorsement, etc.) When this happens, the document ceases to exist.
In accordance with section 88 the endorser, by his acceptance or endorsement They are also bound
to changes made earlier.
Section 89 : The banker or the person concerned is relieved of his obligations on payment of a
negotiable instrument with material alteration not perceptible to the eye .
Crossing of Cheque:
General Crossing: On the Cheque ‘and
company’ or two parallel lines or in brief
between two parallel lines. (Section 123)
Special Crossing: The name of the bank on
the Cheque may be marked with or without
‘non-negotiable’. (Section 124)
In case of special crossing of more than one
bank the Cheque may not be paid.
Section 130: if a person receives a crossed Cheque
(ordinary or special) marked 'not negotiable', he

14
does not get a better title (than the one from whom he received) and he is not better (than
himself). rights can be transferred.
Protection to Collecting Bank (Section 131): When a bank collects a Cheque as an agent of a
customer and the amount is credited to the customer's account, thereafter Protection is
available if the Cheque is found to be defective, if the bank has collected / collected / levied in
good faith and without any negligence.
Section 138 - Dishonor of Cheque : Dishonor of a Cheque due to non-availability of amount
is considered a criminal offense punishable with imprisonment of up to two years or fine twice
the amount of the Cheque or both. The following are the conditions :
The Cheque should have been presented within the period (3 months).
Within 30 days of dishonor of the cheque , a demand notice for the amount has to be
given by the payee / payee or the holder in due course to the drawee /drawer .
Payment was not made by the drawee within 15 days of receiving the notice.
Section 146 - Cheque dishonored The returning memo of the bank is a prima facie evidence.
Court accepts dishonor of the Cheque on the basis of this.

15
 Banking Regulation Act-1949
(Important Sections) 4
Section 5-A: Approved securities means such securities which are
authorized by the Central Government under section 20 of the Indian Trust
The Banking Companies Act,
Act , 1882.
1949 came into force on
Section 5-B: The definition of banking includes: "Banking means the 16.03.1949.
With effect from 01.03.1966,
acceptance of money , in the form of deposits , from the public for the
the Banking Companies Act,
purpose of lending or investment. " and repayable on demand or otherwise
1949 is known as the Banking
by cheques , drafts , and orders or otherwise. , Regulation Act, 1949.
Section 5-F: Demand Liabilities – which is paid on demand , Time Liabilities Implemented in Jammu and
– which are repaid after a certain period of time. Kashmir since 1956, it is
currently applicable all over
Section 5-N: Secured loan or advance means a loan against which a
India.
security ( asset ) has been mortgaged and the market/ releasable value of It is not applicable to primary
that asset should not be less than the loan amount . agricultural societies, co-
Section 6-1: Banking Describes the forms of business that can be carried operative land mortgage banks
and non-agricultural credit
out by a banking company - such as accepting deposits , lending ,
societies.
borrowing , accepting bills , buying/selling foreign currency , lockers , LC
Issuance , mortgage , insurance business , acting as a trustee and any other
business function given as per the official gazette of the Government of India etc.
Section 6-2: Restriction on Business The above section Prohibits a banking company from doing any work
other than those given in 6-1 .
Section 7: Use of the word Banking – In India, one of the words “Bank” , “Banking” or “Banking Company” is
used in the name of a banking company (company doing banking business) .
Section 8: Restriction – Bank cannot buy and sell that securities except selling the pledged goods for
recovery .
Section 9: Immovable property cannot be held for more than 7 years except for own use , which can be
further extended by 5 years by RBI .
Section 10: Tenure of Management – (Chairman , Director) – 5 years , which can be extended for another
5 years. As per a government notification dated November 17, 2022, the term for the appointment
has been extended to 10 years, from the earlier 5 years, subject to superannuation age of 60 years.
Section 11 & 12 -
Paid up capital: Foreign Bank - 15 lakh minimum (20 lakh for business in Mumbai or/and
Calcutta), Domestic Bank - 5 lakh minimum.
Ratio of Authorized Capital, Subscribed Capital & Paid up capital - 4:2:1
A shareholder cannot have a maximum of 10% voting rights irrespective of the size of the
shareholder's holding.
Section 13- Commission & Brokerage: The bank cannot pay commission , brokerage or discount more than
2.5% of the paid up value of one of its shares .
Section 15- Bank cannot pay dividend before capitalized expanses are written off .
Section 17-1: The Bank shall, before the declaration of any dividend, transfer an amount equal to 20% of the
profits of each year to a reserve fund. (RBI has increased it from 20% to 25% with effect from 31-03-2001.)

16
Section 18: Cash Reserve- Non-Schedule bank will have to
keep 3% of its demand and time liabilities in cash reserve or Banking Law Amendment Act 2012
current account with RBI.
Section 19 : Allows the bank to form a subsidiary company. The Banking Law Amendment Act,
2012 came into force on January 18,
Section 19(2): No bank shall hold shares in any company in
2013.
excess of 30% of its paid up share capital + reserves or 30% of
In consultation with the Government
the paid up share capital + reserves of that company.
of India, the RBI can remove the
Section 20: Bank Loan cannot be given by pledging one's own board of directors of any banking
shares. company for 6 months. This period
Section 21: RBI may issue directions to banks for laying down can be extended up to a maximum
policy for advances. of 12 months.
Section 3 of the Banking Companies
Section 21-A: Interest charged by a bank after February 15 ,
(Acquisition and Transfer
1984, can not be made the subject of inquiry by the court on the
Undertaking) Act 1970 and 1980 has
ground that the interest charged is excessive.
been amended under which
Section 22 : License from RBI is necessary for banking business nationalised banks can increase their
in India. authorized capital through bonus
Section 23 : Permission from RBI is required for opening new shares and rights issue with the
branch and transfer of branch at the present place of business. approval of the central government

Section 24 : Every bank has to keep some percent of its net and RBI, removing the ceiling which
was earlier Rs 3000 crore.
demand and time liability in the form of cash , gold and
The Deposit Education and
unencumbered (on which no charge is recorded) security , which
Awareness Fund (DEAF) has been set
is a maximum of 40 percent, on the last Friday of the second
up under Section 26A.
fortnight of every month.
Prior to holding 5% or more share
Section 26 : Unclaimed deposits of 10 years and above have to capital and voting rights in any
be sent to RBI within 30 days from the end of every calendar banking company, approval from
year. RBI will have to be obtained.
section 31 : Banks have to submit balance sheet and audit report Cooperative societies will have to
within 3 months from the end of the quarter, RBI can extend this take permission from RBI for
time by another 3 months. banking business.
A penalty of up to Rs 3 crore has
Section 35 : RBI has the right to inspect banks and give them
been made for giving false
necessary instructions , RBI has given instructions under section
information to RBI.
21 and section 35 to round off rupee transactions to the nearest
A penalty of up to Rs 200,000 has
rupee . been imposed for not providing the
section 35a : RBI can give instructions to banks in public interest. required information or account
Section 35 AA : On the orders of the Government of India, the book to the RBI, if the mistake
RBI can direct a banking company to proceed with the continues; the penalty amount can
bankruptcy resolution process under the Insolvency and be increased to Rs 50000.

Bankruptcy Code-2016. Voting Rights: To make investment

attractive, voting rights in private
Section 35 AB : RBI can give directions to the bank for disposal
sector banks have been increased
of bad accounts.
from 10% to 26%. The voting rights
Section 36 : If necessary , RBI can dismiss the chairman or of the government in public sector
employee of a bank. banks have been increased from the
Section 45 : Can apply to the Central Government for present 1% to 10%.
suspension of business of any banking companies and preparing
a scheme for its reconstitution or amalgamation.

17
Section 45(Y): Preservation of Bank Records - The Central Government in consultation with the RBI is
empowered to make rules with respect to the preservation of records , a/cs and other documents.
Payments made under section 45Z can be returned to the customer by keeping the true copy of the
instrument.
Section 45(ZA) : Nomination in deposit accounts.
Section 45(ZC) : Nomination in Safe Custody Accounts.
Section 45(ZE): Nomination in Locker Accounts.
Section 47A : Violation of RBI instructions can be fined by RBI.
Section 49A : No person other than a banking company / RBI / SBI can accept money in the form of deposit,
which can be paid through cheque.

18
 Customer – Banker Relationship
(Important Guidelines) 5
As per banking parlance, a Customer is defined as a person who holds a deposit account, loan account,
locker or goods safe custody account with a bank.
As per the guidelines of 'Know Your Customer' by the Reserve
As per the KYC policy of RBI, a
Bank of India, a customer can be said to be a person who has
customer may be defined as:
an account with the bank or has any other kind of relationship A person or entity that maintains
with the bank. an account with the Bank and /or
When a a person become a customer, a legal relationship is has a business relationship with
the Bank;
created between the bank and the customer. The relationship One on whose behalf the a/c is
can be in form of : maintained (the beneficial owner)
Beneficiaries of transactions
conducted by professional
Debtor & Creditor - When the customer is a depositor,
intermediaries, such as Stock
he is called a creditor or the bank is called a debtor. Brokers, Solicitors etc. as
Similarly, in a bank draft, the drawee is the creditor and permitted by the Law, and
the bank is the debtor. (Purchaser of the draft is creditor Any person or entity connected
with a financial transaction which
and bank is debtor).
can pose significant reputational
Creditor & Debtor – If the customer takes a loan from or other risks to the bank, for
the bank, then he is called a debtor and the bank is called example - a wire transfer or issue
a creditor. of a high value demand draft as a
single transaction.
Trustee & Beneficiary - When a person deposits some
money in the bank and leaves it without any order, then
that person becomes the beneficiary and bank trustee.
Similarly, in a bank draft, the payee is the beneficiary and the bank is the trustee.
Agent and Principal - When a customer deposits a Cheque in the bank, after taking payment,
the bank deposits it in that person's
account (Collection of Cheque), then the
customer becomes the principal and the
When does the bank customer relationship
end?
bank agent.
Bailee and Bailor - If a person
 When the customer closes the account deposits his goods with the bank and the
himself, after giving the notice. bank take the responsibility of monitoring
 When the bank closes the account after
those goods (as in case of safe custody or
the expiry period of notice by giving
deposit) of articles), then the customer
notice.
becomes the depositor and the bank
 When the client dies/goes
bankrupt/become insane. becomes the depositee. Under the Indian
 When a garnishee or attachment order Contract Act 1872, the bank will have to
comes into the customer's account. take proper care of the goods.
(Temporary)

19
 Lessor and Lessee - When a locker is given by the bank to a customer, the bank becomes the
lessor and the customer the lessee in this regard.

Duties of the Banker

In order to complete the bank-customer relationship , the bank has to fulfill some obligations towards
the customer , which are as follows-

Honoring Cheque issued by the customer – A bank is bound to honor cheque issued by its
customer provided the customer has sufficient funds in his account, the funds are sufficiently
payable to pay the cheque, and There should be a formal expectation of honoring the cheque.
Keeping the secrecy of the customer's account - The bank is bound to keep the information
about its customer's accounts and transactions completely confidential. This is a statutory
obligation of the bank and continues even after the account is closed.
It is also the responsibility of the bank to collect Cheque and bills and to submit periodic
statements .
Honoring Cheque issued by the customer – A bank is bound to honor Cheque issued by its
customer provided the customer has sufficient funds in his account, the funds are sufficiently
payable to pay the cheque, and There should be a formal expectation of honoring the cheque.
Maintaining the secrecy of the customer's account, this is a statutory obligation of the bank and
continues even after the account is closed.
It is also the responsibility of the bank to collect checks and bills and to submit periodic
statements .

Banker's Rights
Right of lien
Right of set off
Right of appropriation

Lien (Claim/Entitlement)

Lien is the right of the Creditor, under which he can keep the goods or securities of the Debtor until
he receives the entire amount to be paid by the debtor. It does not include the right to sell.

Lien is the right of the bank under which the bank can keep the goods or securities kept with it until
the amount due is fully repaid.

Lien is of two types, special and general.

Special Lien: According to section 170, the special lien is available to the bank only for one
transaction. The transaction under this entitles the creditor to retain only those goods and
securities in respect of which the amount is payable. For example, a tailor may hold a piece
of cloth brought to him to be stitched until he has received the fee for sewing it.
General lien: According to section 171, general lien is the right of lien when the bank can
retain the securities or goods taken by it in any form until the time when all the bank's
payment obligations of the customer are over.

Bank's lien is also known as general lien under the Indian Contract Act.

The special feature of this lien right is that it becomes available to the bank as soon as the
customer bank relationship is established and the bank gets the right to sell the common
securities held by it. This lien of the bank does not come under the Limitation Act. When
the bank intends to exercise such a right, it is required to give proper notice to the customer.

20
Lien can be used:

When the goods and securities are given by the customer to the bank by virtue of being a
bank.
When the goods and securities are in the name of the customer.
When the goods/securities are in the possession of the bank and any loan granted by the
bank has been repaid and others are yet to be repaid.
The loan to be recovered should have been under the law. It is not necessary to have
limitation here.

Negative Lien: When the goods or securities remain in the ownership of the customer and the
customer writes to the bank that these goods or securities belong to him, there is no other charge
on them and he will get permission from the bank before selling them or charge on them in future,
then it is called negative lien.

Right of set off

Whenever the same customer has two accounts in one or more branches of the bank, in which one
is a loan account and the other is a deposit account, then the bank adjusts these two accounts
among themselves, then it is called the right of adjustment or right of set off. Is.
The following conditions are necessary in this :
Both the accounts should be in the same name.
The debt to be recovered should be just.
Before using it, it is necessary to inform the customer by the bank.

Right of appropriation

Under the Indian Contract Act 1872, debtor who has to repay more than one debt of the
creditor, to inform in which account the amount being returned should be deposited.
When a debtor who has more than one loan to repay pays some amount to the lender,
then the lender should credit the amount to the loan account as stated by him.
If the borrower does not specify in which account the amount should be deposited, the
lender can deposit the amount in any loan account. Here the lender first deposits the
amount in the account which is given first. Here the lender is required to give notice to the
borrower.

Garnishment order

Section 60 of the Code of Civil Procedure, 1908 provides for garnishee orders. If a debtor does not
pay the amount to a creditor, then that creditor can approach the court and obtain a garnishee
order on the bank.

Judgment Debtor: The debtor on whom the order is passed.

Judgment Creditor: For whom the order is passed i.e. the creditor. ( Decree holder or
Garnisher )
Garnishee: The bank on which the order is issued. (Debtor’s debtor)
Order Nishee: The court asks for account and amount information from the bank.
Order Absolute: The order is passed by the court in which the amount to be paid is also
mentioned.

21
 After receipt of garnishee order, the bank and customer relationship is temporarily
terminated. However, even after receipt of the garnishee order, the bank can exercise the 'right of
set off ' rule.

Applicable Not Applicable

All Deposit Accounts (Including FD &
RD)
The account should be in the same
name and capacity.
On credit balance of cash credit and
overdraft
In case of Cash Credit and Overdraft (Limit)
The operation in the account is done as an agent.
In joint accounts the order is issued in the name of one,
not paid proportionately
not on future deposits

Attachment order _

The attachment order is issued by the Income Tax Officer under Section 226(3) of the Income Tax Act,
1961. Such order is applicable to all deposits which are deposited in the bank at the time of receipt of
the order or have been deposited in the bank even after the receipt of the order or the order applies to
joint accounts, paid proportionately can go.

Applicable Cannot apply

All Deposit Accounts (Including FD & RD) In case of available balance in shape of Cash Credit
and Overdraft (Limit)
The account should be in the same name The operation in the account is done as an agent.
and capacity
Pay proportionately to joint accounts
On Credit Balance of cash credit and
overdraft
Even on the amount deposited in future

Difference between garnishee order and attachment order:

Particulars Garnishee Attachment

Issuing Authority/जारी कर्ाा Competent Court
Under which Act Civil Procedure Code Sec 60
Order 21 Rules 46.
Depositor called Judgment debtor
Bank called Judgment debtor’s debtor
Stages of order In two stages i.e. order nisi
and order absolute
Issued to recover Personal dues of creditor
Amount May be mentioned specifically
Revenue/Tax authority
Relevant Act say Sec. 226 of Income
Tax Act for Income Tax.
Assesse
Assesses’s debtor
Issued as a payment order.
Dues of the government
Must be mentioned specifically

Applicable to which account
Applicable to which account
Clear amount with the
garnishee (Bank) at time of
receipt
All deposit accounts including
FD not due
For all. At the time of or after or
order
All deposit accounts including FD
not due

22
Right of set off Available for lawful and due Available for lawful and due debts
debts
Joint accounts, order single Not applicable Applicable pro-rata
name
Account of A, order in his Applicable Applicable
name
Order in Partnership’s name Applicable Applicable
and account in partner’s
name
Joint account, order same Applicable Applicable
joint names
Order in name of partner, Not applicable for accounts in Not applicable for accounts in
trustee, executer, liquidator, name of firm, trust, company name of firm, trust, company i.e.
director of a company, etc i.e. accounts in fiduciary accounts in fiduciary capacity etc.
capacity etc.
Deceased Applicable. Execution Applicable
proceeding can’t be stopped
after death
Insolvent Not applicable Not applicable
Undrawn CC or DD limit Not applicable Not applicable
Order received Preference to attachment Preference to attachment
simultaneously or is pending
for payment.
Failure to implement the Contempt of court Assessee in default
order
Applicability on FDR as Not applicable Not applicable
collateral security

23
 Know Your Customer Policy - 2023
6
In India, the Prevention of Money-Laundering Act, 2002 and the Prevention of Money-Laundering (Maintenance of
Records) Rules, 2005, form the legal framework on Anti-Money Laundering (AML) and Countering Financing of
Terrorism (CFT). In terms of the provisions of the PML Act, 2002 and the PML Rules, 2005, as amended from time
to time by the Government of India, Regulated Entities (REs)
are required to follow certain customer identification
KYC Policy 2023: procedures while undertaking a transaction either by
establishing an account-based relationship or otherwise and
 Know Your Customer (KYC) Norms
monitor their transactions.
 Money-Laundering (AML) standards
 Combating of financing of terrorism activities
Definitions
norms (CFT) and
 The policy guidelines issued on bank
obligations under the Prevention of Money
Aadhaar Number: Aadhaar number” shall have
Laundering Act (PMLA), 2002, the meaning assigned to it in clause (a) of section 2 of the
These guidelines are known as 'Know Your Aadhaar (Targeted Delivery of Financial and Other Subsidies,
Customer (KYC) Policy, 2023'. Benefits and Services) Act, 2016 (18 of 2016);
Beneficial Owner: Natural person, who alone or
jointly with any other person, or through one or more
Juridical Persons, controls the Ownership interest of different types of entities. Let's do Here the meaning of
ownership interest is explained by the table given below -

customer is Beneficial Owner and his control over Ownership Interest will be as follows
A Company Controlling ownership interest” means ownership of/entitlement to more than 10
percent of the shares or capital or profits of the company.
“Control” shall include the right to appoint majority of the directors or to control
the management or policy decisions including by virtue of their shareholding or
management rights or shareholders agreements or voting agreements.
A Partnership firm One entitled to more than 10% (w.e.f. 31.10.2023, earlier it was 15%) of the capital
or profits.
An unincorporated holding more than 15% in property, capital or profit. In case of non-fulfillment of
association or body of this condition , Natural Person holding the post of Senior Managing Official will
individuals (includes be the beneficial owner .
societies )
A trust the author of the trust, the trustee, the beneficiaries with 10 percent or more
interest in the trust and any other natural person exercising ultimate effective
control over the trust through a chain of control or ownership..

Central KYC Records Registry (CKYCR) KYC means an entity defined under Rule 2(1) of the Rules, to receive,
store, safeguard and retrieve the KYC records in digital form of a customer.
Digital KYC: means the capturing live photo of the customer and officially valid document or the proof of
possession of Aadhaar, where offline verification cannot be carried out, along with the latitude and longitude

24
of the location where such live photo is being taken by an authorised officer of the RE as per the provisions
contained in the Act.
Digital signature: Authentication of e-records of subscribers by electronic means/methods.
Know Your Client (KYC) Identifier: A code issued by the Central KYC Records Registry.
UCIC: Unique Customer Identification Code, unique customer-id allot for existing customers as well as new
customers. All accounts of every customer will be linked to UCIC only.
Equivalent e-document: means an electronic equivalent of a document, issued by the issuing authority of
such document with its valid digital signature including documents issued to the digital locker account of the
customer as per rule 9 of the Information Technology (Preservation and Retention of Information by
Intermediaries Providing Digital Locker Facilities) Rules, 2016.
NON-PROFIT ORGANIZATIONS NPO) means any entity or organisation, constituted for religious or charitable
purposes referred to in clause (15) of section 2 of the Income-tax Act, 1961 (43 of 1961), that is registered as a
trust or a society under the Societies Registration Act, 1860 or any similar State legislation or a company
registered under Section 8 of the Companies Act, 2013 (18 of 2013).
Transaction : "Transaction" means a purchase , sale , loan , pledge , gift , transfer , delivery or arrangement
thereof and includes:
Opening an account ;
Deposit , withdrawal , exchange or transfer of funds in any currency , whether by cash or cheque , pay
order or other instruments or by electronic or other non-physical means ;
Safe Deposit Box or Safe Deposit use of any other form of safe deposit ;
Entering into any fiduciary relationship ;
Payment made or received, in whole or in part , for any contractual or other legal obligation ; Or
Establishment or creation of a legal person or legal system.
"Suspicious transaction" means such "transaction" which includes attempted transaction , acting in good
faith or not
o Any transaction involving money obtained by crime.
o Transactions involving unusual or undue complexity .
o Transactions that have no economic basis or bona fide purpose.
o or transactions involving terrorism of any kind.

Officially Valid Document (OVD) ( officially valid document )

Means-
Passport
driving license
Proof of possession of Aadhaar number ( issued by UIDAI )
Voter ID card issued by the Election Commission of India
Job card issued under NREGA, duly signed by an officer of the
State Government.
Letter issued by National Population Register in which name ,
address has been given.

25
 The address is not updated in the OVD submitted by the customer, the
following documents or equivalent e-document will be considered as OVD of
proof of address for limited purpose-
Utility bill (electricity, telephone, post-paid mobile phone, piped gas,
water bill) which is not more than 2 months old.
Property or Municipal tax receipt
Pension Payment Orders should be written PTA.
Letter issued by employer regarding accommodation of allotment

Further, at the time of opening the accounts of such customers, the branches shall obtain an undertaking from the
customers along with the AOF/OVD . It is required to be taken that the customer shall deposit the OVD with the
updated address within 3 months failing which the operations in his account will be Debit Freeze .
Video based Customer Identification process (V-CIP): an alternate method of customer identification with
facial recognition and customer due diligence by an authorised official of the RE by undertaking seamless,
secure, live, informed-consent based audio-visual interaction with the customer to obtain identification
information required for CDD purpose, and to ascertain the veracity of the information furnished by the
customer through independent verification and maintaining audit trail of the process. Such processes
complying with prescribed standards and procedures shall be treated on par with face-to-face CIP for the
purpose of this Master Direction.
Customer: A person who undertakes financial dealings or financial activities with the Bank, and includes any
person who undertakes financial dealings with the Bank on behalf of the Bank.
Walk-in Customer: means a person who does not have an account-based relationship with the Bank, but does
transactions with the Bank.
Non Face to Face Customer: Means those customers who open accounts without visiting the branch/offices
of the banks or without meeting the officials of the banks.
FATCA (Foreign Account Tax Compliance Act) this is a US tax law that requires foreign financial institutions
to provide Tax compliance information on US citizens or companies owned by them.
CRS (Common Reporting Standards" (CRS): OECD (Organization for Economic Co-operation and
Development) The Council had approved the ' Common Reporting Standard ' (CRS) on 15 July 2014. The CRS
exercises its jurisdiction to obtain account information from financial institutions and automatically exchanges
that information with official bodies in other countries on an annual basis.
Politically Exposed Persons" (PEPs) : the person who executes major public works in foreign countries Such
as Head of State/Government , Senior Politician , Senior Government/Judicial/Military Officer , Senior Officer
of Government Company , Officials of Political Parties etc.
Wire Transfer: Transaction through electronic means is called wire transfer. If the transaction sender and
recipient bank are in the same country, then it is called Domestic Wire Transfer. If the sender and receiver bank
of the transaction are in different countries , then it is called cross border wire transfer.

Objective
KYC Policy has been formulated to develop a robust mechanism to achieve the following objectives-

KYC procedures also enable the bank to know/understand its customers and their financial practices
better, which in turn helps in managing the associated risks.
KYC norms / AML standards / CFT measures and PMLA, 2002 to enable the bank to comply with the bank's
obligation and to co-operate with various government institutions to deal with related issues.

26
 KYC The policy will include the following 4 key elements-
Customer Acceptance Policy (CAP);
Risk Management;
Customer Identification Procedures (CIP); and
Monitoring of Transactions

CUSTOMER Acceptance Policy

The Bank has framed a Customer Acceptance Policy , as per this policy the Bank will ensure that
NO ACCOUNT IS OPENED IN ANONYMOUS OR FICTITIOUS/BENAMI NAME.
NO ACCOUNT IS OPENED WHERE THE RE IS UNABLE TO APPLY APPROPRIATE CDD MEASURES, EITHER DUE TO NON-COOPERATION
OF THE CUSTOMER OR NON-RELIABILITY OF THE DOCUMENTS/INFORMATION FURNISHED BY THE CUSTOMER. THE RE SHALL
CONSIDER FILING AN STR, IF NECESSARY, WHEN IT IS UNABLE TO COMPLY WITH THE RELEVANT CDD MEASURES IN RELATION TO
THE CUSTOMER.
NO TRANSACTION OR ACCOUNT-BASED RELATIONSHIP IS UNDERTAKEN WITHOUT FOLLOWING THE CDD PROCEDURE.
THE MANDATORY INFORMATION TO BE SOUGHT FOR KYC PURPOSE WHILE OPENING AN ACCOUNT AND DURING THE PERIODIC
UPDATION, IS SPECIFIED.
ADDITIONAL INFORMATION, WHERE SUCH INFORMATION REQUIREMENT HAS NOT BEEN SPECIFIED IN THE INTERNAL KYC POLICY
OF THE RE, IS OBTAINED WITH THE EXPLICIT CONSENT OF THE CUSTOMER.
BANK SHALL APPLY THE CDD PROCEDURE AT THE UCIC LEVEL. THUS, IF AN EXISTING KYC COMPLIANT CUSTOMER OF A RE
DESIRES TO OPEN ANOTHER ACCOUNT WITH THE SAME RE, THERE SHALL BE NO NEED FOR A FRESH CDD EXERCISE.
CDD PROCEDURE IS FOLLOWED FOR ALL THE JOINT ACCOUNT HOLDERS, WHILE OPENING A JOINT ACCOUNT.
CIRCUMSTANCES IN WHICH, A CUSTOMER IS PERMITTED TO ACT ON BEHALF OF ANOTHER PERSON/ENTITY, IS CLEARLY SPELT OUT.
SUITABLE SYSTEM IS PUT IN PLACE TO ENSURE THAT THE IDENTITY OF THE CUSTOMER DOES NOT MATCH WITH ANY PERSON OR
ENTITY, WHOSE NAME APPEARS IN THE SANCTIONS LISTS INDICATED IN CHAPTER IX OF THIS MD.
WHERE PERMANENT ACCOUNT NUMBER (PAN) IS OBTAINED, THE SAME SHALL BE VERIFIED FROM THE VERIFICATION FACILITY
OF THE ISSUING AUTHORITY.
WHERE AN EQUIVALENT E-DOCUMENT IS OBTAINED FROM
THE CUSTOMER, RE SHALL VERIFY THE DIGITAL SIGNATURE
AS PER THE PROVISIONS OF THE INFORMATION
The following conditions are
TECHNOLOGY ACT, 2000 (21 OF 2000).
available in an account opened
WHERE GOODS AND SERVICES TAX (GST) DETAILS ARE
through e-KYC through OTP:
AVAILABLE, THE GST NUMBER SHALL BE VERIFIED FROM THE
SEARCH/VERIFICATION FACILITY OF THE ISSUING Specific consent of the
AUTHORITY. account holder required
The balance can never exceed
1 lakh.
Risk management The sum of deposits of all
accounts of that customer
The Bank will follow a risk based approach to risk throughout the year should
management , which includes- not exceed 2 lakhs.
Term Loan (TL) cannot exceed
The customer will be classified as low, medium and Rs.60000/- for one year.
high risk based on the Bank's assessment and risk According to the KYC policy in
perception . one year, if there is no CDD,
Risk categorization will be done on the basis of the deposit account will be
information about the identity of the customer , closed immediately and debits
his/her social/economic status , nature of business will not be allowed in the loan
activity , and information about the business and account.

27
 location of the customer, geographical risk covering customers as well as transactions, type of
products/services offered, delivery channel used for delivery of products/services, types of transaction
undertaken – cash, cheque/monetary instruments, wire transfers, forex transactions, etc. While considering
customer’s identity, the ability to confirm identity documents through online or other services offered by
issuing authorities may also be factored in.
The risk categorisation of a customer and the specific reasons for such categorisation shall be kept confidential
and shall not be revealed to the customer to avoid tipping off the customer.

Periodic Updation

Periodic update in high risk customer category in 2 years ,

Timely update in medium risk customer category in 8 years ,
Timely update in low risk customer category over 10 years.
In case of individual account:
 case of no change in KYC details, a self-declaration letter is
given by the customer through customer's registered email
, registered mobile number , ATM or digital channel .
 In case of change of address, the address details along with
the self-declaration letter are provided by the customer
through customer's registered email , registered mobile
number , ATM or digital channel, the correctness of which
is verified by the bank within 2 months , through various means like address verification letter.
 Fresh KYC documents may be obtained in case the minor customer attains majority, fresh photograph
, signature wherever required.
In accounts other than personal account:
 case of no change in KYC details, a self- declaration letter is given by the Company through registered
email , registered mobile number , ATM or digital channel . If required , the information of persons
authorized to operate the account should also be updated.
 In case of change in KYC, the entire action will be taken as for opening a new account.
 Additional measures : In case the customer's account is not KYC compliant , a temporary freeze (only
deposits allowed) can be imposed on the account by issuing two notices of 10 days each within 30
days. The account may be frozen (only deposits allowed) even if the customer does not submit PAN
or Form 60 or its equivalent documents Is. If the instrument is received from the customer that he
does not want to provide the document, then in this case the bank can close the account .

Customer Identification Process

Customer Identification Procedure means completion of customer due diligence measures to identify and verify
the customer and the beneficial owner .

The bank has to identify the customers in the following situations-

When starting an account-based-relationship with a customer.

For a person who is not an account holder of the bank but avail banking services.
When the Bank doubts the authenticity or adequacy of the customer identification data held by it.
While selling third party products as an agent, its own products (banks' own products), While paying credit
card dues, While selling or reloading prepaid or travel cards , and selling any other product above
Rs.50,000.
Walk-in customer i.e. while carrying out one or several transactions involving an amount of Rs.50000 or
more by a non-account holder customer (whether conducted as a single transaction or several transactions
that appear to be connected).

28
 When the bank has reason to believe that a customer (account holder or walk-in) is intentionally
converting a transaction into a series of transactions of less than Rs.50000.
The bank will ensure that introduction is not sought while opening the account.

Video Based Identification:

The bank may undertake V-CIP to do the following:

In case of new customer onboarding for individual customers ,

In case of Proprietorship Firm, the Proprietor , Authorized Signatory ,
Legal Entities customers can do V-CIP to identify the Beneficial Owner.
In case of CDD of the Proprietorship firm , the bank shall also obtain e-document equivalent to proof of
activity in respect of the Proprietorship firm as mentioned in section 28 in addition to the CDD of the
Proprietorship.
V-CIP for conversion of existing accounts opened in non-
face to face mode to face to face mode using Aadhaar OTP-
based e-KYC authentication as per section 17.
Small Account: If a person does not have
V-CIP can be done for updating of KYC for eligible
any of the specified documents (OVD) and
customers.
wants to open an account, then a 'Small
Account' can be opened, in which the
Customer Due Diligence ( CDD) (in case of individuals) –
following limits will apply:
Section 15

The total of all deposits in a

financial year shall not exceed one
lakh rupees.
The total of all withdrawals and
transfers in a month shall not
exceed ten thousand rupees (Rs.
10000/-).
At no time will the balance exceed
fifty thousand rupees
50000/-).
The bank has a self-attested/self-
attested complaint from
customer. Will receive
attested photographs.
The account will remain
operation for a period of initial 12
months, which may be extended
for a further period of 12 months,
provided that the account holder
submits evidence of applying for
any OVD during the 12 months of
opening the said account.
The entire exemption provisions
will be reviewed after 24 months.
Foreign remittance is not allwed.
Customer Due Diligence (CDD) procedures (in case of
individuals)
Bank while establishing an account-based relationship with
any person or transacting with any person who is the
beneficial owner , authorized signatory or power of any legal
entity be an attorney holder , The CDD will obtain the
following documents from the said persons as part of the
process-
(Rs.
Aadhaar Number –
the Required where he / she intend to receive any benefit or
self- other subsidy under any scheme notified under section 7 of
the Aadhaar (Targeted Delivery of Financial and Other
in Subsidies, Benefits and Services) Act, 2016.
he decides to submit his Aadhaar number voluntarily to a
bank or any RE notified under first proviso to sub-section (1)
of section 11A of the PML Act; or
(aa) the proof of possession of Aadhaar number where
offline verification can be carried out; or
(ab) the proof of possession of Aadhaar number where
offline verification cannot be carried out or any OVD or the
equivalent e-document thereof containing the details of his
identity and address; or
(ac) the KYC Identifier with an explicit consent to download
records from CKYCR; and

29
 PAN Number or Form-60 As defined in the Income Tax Rules, 1962.
a recent photograph
At least one document or equivalent e - document related to declared profession, activity , nature of
business or financial status , annual income , total turnover (in case of no document self-declaration letter
can also be taken)
Certified copy of any OVD ( Certified copy ) , containing details of his identity and address.
If biometric e-KYC authentication cannot be done on account of injury, illness or old age or any other
reason , of a person who is desirous of receiving any benefit or subsidy under any of the schemes notified
under the Aadhaar clause, the bank customer In addition to obtaining an Aadhaar number , for
identification , through offline verification or obtain a certified copy of any other OVD, or equivalent e -
document from the customer.
PAN card and voter identity card ie Voter Identity card should be verified from the following websites,
and the print of online verification of the said document should be kept on record along with the related
account opening form (AOF) .

CDD Measures for Sole Proprietorship

Firms

CDD Measures for Sole-Proprietary

firms

of sole proprietorship firms CDD of will be

done. Apart from this , any two of the following documents or their equivalent i.e. Equivalent e-document will also
be obtained as proof of business or activity in the name of the firm-

Registration certificate including Udyam Registration Certificate (URC) issued by the Government.
Certificate/License issued by the municipal authorities under the Shop and Establishment Act ,
Sales and Income tax return,
CST / VAT / GST certificate
Certificate / registration document issued by Sales Tax / Service Tax / Professional Tax authorities
IEC (Importer Exporter Code) issued to the proprietary concern by the office of DGFT / License / certificate
of practice issued in the name of the proprietary concern by any professional body incorporated under a
statute.
Complete Income Tax Return (not just the acknowledgement), duly authenticated / acknowledged by the
Income Tax authorities.
Utility bills viz. electricity, water, landline telephone bills.
In cases where the REs are satisfied that it is not possible to furnish two such documents, REs may, at their
discretion, accept only one of those documents as proof of business/activity.
Provided REs undertake contact point verification and collect such other information and clarification as
would be required to establish the existence of such firm, and shall confirm and satisfy itself that the
business activity has been verified from the address of the proprietary concern.

CDD Measures for Legal Entities

Opening the account of a Company, a certified copy or equivalent e-document of each of the following documents
shall be obtained-

Certificate of incorporation;
Memorandum and Articles of Association;
Company 's Permanent Account Number

30
 A resolution from the Board of Directors and power of attorney granted to its managers, officers or
employees to transact on its behalf
Documents, as specified in Section 16, relating to beneficial owner, the managers, officers or employees,
as the case may be, holding an attorney to transact on the company’s behalf
the names of the relevant persons holding senior management position; and
The registered office and the principal place of its business, if it is different.

opening the account of Partnership Firm , certified copy or equivalent e-document of each of the following
documents will be obtained-

Registration certificate ,
Partnership deed / Partnership deed;
PAN (Permanent Account Number) of the firm
Documents, as specified in Section 16, relating to beneficial owner, managers, officers or employees, as
the case may be, holding an attorney to transact on its behalf
The names of all the partners and
Address of the registered office, and the principal place of its business, if it is different.

For opening the account of Trust certified copy / certified copy or equivalent e-document of each of the following
documents shall be obtained-

Registration certificate ,
Trust deed;
Permanent Account Number or Form No.60 of the trust
Documents, as specified in Section 16, relating to beneficial owner, managers, officers or employees, as
the case may be, holding an attorney to transact on its behalf
the names of the beneficiaries, trustees, settlor, protector, if any and authors of the trust
The address of the registered office of the trust; and
List of trustees and documents, as specified in Section 16, for those discharging the role as trustee and
authorised to transact on behalf of the trust.

For opening an account of an unincorporated association or a body of individuals , a certified copy or equivalent
e-document of each of the following documents shall be obtained-

Resolution of the managing body of such association or body of individuals

Permanent Account Number or Form No. 60 of the unincorporated association or a body of individuals
Power of attorney granted to transact on its behalf
Documents, as specified in Section 16, relating to beneficial owner, managers, officers or employees, as
the case may be, holding an attorney to transact on its behalf and
Such information as may be required by the RE to collectively establish the legal existence of such an
association or body of individuals.
Explanation: Unregistered trusts/partnership firms shall be included under the term ‘unincorporated
association’.
Explanation: Term ‘body of individuals’ includes societies.

Judicial Persons For opening the account , certified copies of the following documents will be obtained-

Document showing name of the person authorised to act on behalf of the entity
Documents, as specified in Section 16, of the person holding an attorney to transact on its behalf and

31
 Such documents as may be required by the RE to establish the legal existence of such an entity/juridical
person.
Provided that in case of a trust, it shall be ensured that trustees disclose their status at the time of
commencement of an account based relationship or when carrying out transactions as specified
hereunder:
a) Transaction of an amount equal to or exceeding rupees fifty thousand, whether conducted as a single
transaction or several transactions that appear to be connected, or
b) Any international money transfer operations.

Enhanced Due Diligence Procedure

Enhanced Due Diligence (EDD) for non-face-to-face customer onboarding (other than customer
onboarding in terms of Section 17): Non-face-to-face onboarding facilitates the REs to establish
relationship with the customer without meeting the customer physically or through V-CIP. Such non-face-
to-face modes for the purpose of this Section includes use of digital channels such as CKYCR, DigiLocker,
equivalent e-document, etc., and non-digital modes such as obtaining copy of OVD certified by additional
certifying authorities as allowed for NRIs and PIOs. Following EDD measures shall be undertaken by REs
for non-face-to-face customer onboarding (other than customer onboarding in terms of Section 17):
o a) In case RE has introduced the process of V-CIP, the same shall be provided as the first option
to the customer for remote onboarding. It is reiterated that processes complying with prescribed
standards and procedures for V-CIP shall be treated on par with face-to-face CIP for the purpose
of this Master Direction.
o b) In order to prevent frauds, alternate mobile numbers shall not be linked post CDD with such
accounts for transaction OTP, transaction updates, etc. Transactions shall be permitted only from
the mobile number used for account opening. RE shall have a Board approved policy delineating
a robust process of due diligence for dealing with requests for change of registered mobile
number.
o c) Apart from obtaining the current address proof, RE shall verify the current address through
positive confirmation before allowing operations in the account. Positive confirmation may be
carried out by means such as address verification letter, contact point verification, deliverables,
etc.
o d) RE shall obtain PAN from the customer and the PAN shall be verified from the verification
facility of the issuing authority.
o e) First transaction in such accounts shall be a credit from existing KYC-complied bank account
of the customer.
o f) Such customers shall be categorized as high-risk customers and accounts opened in non-face
to face mode shall be subjected to enhanced monitoring until the identity of the customer is
verified in face-to-face manner or through V-CIP
Banks shall have the option of establishing a relationship with PEPs (whether as customer or beneficial
owner) provided that, apart from performing normal customer due diligence:
Banks have in place appropriate risk management systems to determine whether the customer or the
beneficial owner is a PEP;
o Reasonable measures are taken by the Banks for establishing the source of funds / wealth;
o the approval to open an account for a PEP shall be obtained from the senior management;
o all such accounts are subjected to enhanced monitoring on an on-going basis;
o in the event of an existing customer or the beneficial owner of an existing account subsequently
becoming a PEP, senior management’s approval is obtained to continue the business
relationship;
o These instructions shall also be applicable to family members or close associates of PEPs.
Client Account operated by Professional Intermediaries: Banks while opening Client Account operated by
Professional Intermediaries shall ensure that:
o Customers will be identified when a customer account is opened by a professional intermediary
on behalf of a customer.

32
 o bank will have the option of holding 'pool' accounts managed by professional intermediaries on
behalf of entities such as mutual funds, pension funds or other types of funds.
o Banks will not open accounts with professional intermediaries who are bound by any customer
confidentiality clause that prohibits disclosure of customer details to the bank .
o Banks , at their discretion , shall rely on Customer Due Diligence ( CDD) carried out by an
intermediary , provided the intermediary is a regulated and supervised entity and has adequate
systems in place to comply with KYC requirements of customers.
o The ultimate responsibility of knowing the customer rests with the bank.

Simplified Due Diligence Procedure

There is no need to take CDD i.e. documents of all the customers in the savings account of the Self Help
Group, only the KYC of the office bearers is sufficient. But in case of loan, CDD of all the members is
necessary.
CDD of all the members of SHG shall not be required while opening the savings bank account of the SHG.
CDD of all the office bearers shall suffice.
CDD of all the members of SHG may be undertaken at the time of credit linking of SHGs.
Procedure for opening foreign student account:
 (a) Banks shall, at their option, open a Non-Resident Ordinary (NRO) bank account of a foreign student
on the basis of his/her passport (with visa & immigration endorsement) bearing the proof of identity and
address in the home country together with a photograph and a letter offering admission from the
educational institution in India.
 Provided that a declaration about the local address shall be obtained within a period of 30 days of opening
the account and the said local address is verified.
 Provided further that pending the verification of address, the account shall be operated with a condition
of allowing foreign remittances not exceeding USD 1,000 or equivalent into the account and a cap of
rupees fifty thousand on aggregate in the same, during the 30-day period.
 (b) The account shall be treated as a normal NRO account, and shall be operated in terms of Reserve Bank
of India’s instructions on Non-Resident Ordinary Rupee (NRO) Account, and the provisions of FEMA 1999.
 (c) Students with Pakistani nationality shall require prior approval of the Reserve Bank for opening the
account.
Simplified KYC norms for Foreign Portfolio Investors (FPIs) :
o Accounts of eligible/registered FPIs subject to Income Tax (FATCA/CRS) rules will be opened as
per SEBI guidelines for the purpose of investment under Portfolio Investment Scheme (PIS) by
accepting KYC documents.
o Provided that the bank obtains an undertaking from the FPI or the Global Custodian acting on
behalf of the FPI that the exempted documents shall be submitted, as and when required .

Reporting Requirement to Financial Intelligence Unit - India

FIU (India) is a central agency whose main objective is to receive , process , analyze and exchange suspicious
financial transactions , brought into existence by the Government of India on 18-11-2004 .

Sl .
Report type Description Where to send
No.
1 Cash Transaction Report Cash Deposit - more than 10 lakhs or To Director, FIU (India by the 15th
( CTR) its equivalent in foreign currency , of the following month)
50000 or more in a month if the
aggregate is more than 10 lakhs.
2 Suspicious Transaction Suspicious Transactions (including is required to be sent to FIU (
Report ( STR) failed ones), no amount limit , India ) within 7 days of arriving at
the conclusion of suspiciousness.
3 Counterfeit Currency Banking dealing with forged bank To Director, FIU (India by the
Report (CCR) notes or forged documents. 15th of the following month)
4 Non Profit Organizations Transactions in foreign currency To Director, FIU (India by the
Transactions Report above Rs.10 lakh or its equivalent. 15th of the following month)
(NTR)

33
 5 Cross Border Wire 5 lakhs and more To Director, FIU (India by the
Transfer Report ( CWTR) 15th of the following month)

IMPLEMENTATION OF THRESHOLD LIMITS IN CUSTOMER’S ACCOUNTS:

Individuals
Where customer submits document(s) in 150 % of “Expected Annual Credits” declared by
support of income/ turnover customer in AOF (on pro-rata basis for residual
months in F.Y.)
Where customer submits selfdeclaration in 150 % of “Expected Annual Credits” declared by
support of income/ turnover (such as housewife, customer in AOF (on pro-rata basis for residual
student, minor, labour working in unorganized months in F.Y.), subject to maximum of annual
sector etc.) threshold of Rs.10 lakh in SF accounts and Rs.25
lakh in current/OD/CC accounts.
Specified category of accounts
Small accounts* Rs.1 Lakh
 BSBD accounts Rs. 2 Lakh
 A/cs opened at BC locations
 A/cs opened using OTP based eKYC in
non-face-to-face mode*

Legal Entities
where customer submits document(s) in 150 % of “Expected Annual Credits” declared by
support of income/ turnover customer in AOF (on pro-rata basis for residual
months in F.Y.)
where customer submits selfdeclaration in 150 % of “Expected Annual Credits” declared by
support of income/ turnover customer in AOF (on pro-rata basis for residual
months in F.Y.), subject to maximum threshold
limit as per Table-II below

Annual Review of Threshold limits:

Small accounts
 BSBD accounts
 A/cs opened at BC locations
 A/cs opened using OTP based
eKYC in non-face-to-face mode*
All other accounts (Savings, Current, Cash
Credit, Overdraft)
Rs.1 Lakh
Rs. 2 Lakh
150% of credit summations in previous F.Y. (on
proportionate basis of completed months) OR existing
threshold limit, whichever is higher@

34
 Deposit Schemes
7
SAVING FUND SCHEMES

Interest: calculated on the balance remaining on a daily basis, quarterly deposits in the account:

Particulars Rate of Interest

Below 10 lacs 2.70% Annual

10 lacs and below 100 Crore 2.75% Annual

DICGC- DEPOSIT INSURANCE AND CREDIT GUARANTEE CORPORATION
INSURANCE – 5 LAKH 100 Crore & Above 3.00% Annual
PREMIUM – 12 PAISE PER 100 RUPEES

PNB UNNATI SAVING FUND ACCOUNT

(Savings Account – General)

Who is Eligible?
Individual Residents (singly or jointly) , Associations , Trusts , Hindu Undivided Families (HUFs ), Clubs ,
Societies etc. (Subject to RBI guidelines)
Branch Minimum Charges for not
Minimum Quarterly Average Balance ( QAB
Quarterly maintaining minimum
) and charges for non-maintenance of QAB Average quarterly average
Nomination facility - Available to eligible Balance balance
persons as per rules. up to 50% more than
extra features 50%
rural Rs. 500/- Rs .50/- Rs .100/-
Debit entry should not exceed 40 in a half
year. IBS, ATM, SI debits and fee debits are semi- Rs. 1,000/- Rs .100/- Rs .150/-
not included under the limit of 40 per half urban
year. If debit transactions exceed 40 , urban Rs. 2,000/- Rs. .150/- Rs .250/-
charges will be applicable as per bank
metropolis Rs. 2000/- Rs.150/- Rs .250/-
rules
25 Free Personalized Multicity Checks
Leaves per year.
NEFT / RTGS facility on fund transfer done through Internet Banking.
Free Internet Banking .
Deposits up to Rs.5 lakh per customer are insured by DICGC.
ATM cum Debit Card (Personal Account)
money transfer through NEFT / RTGS .

35
 Standing Instructions available.
On-line locker facility available.

PNB SF PRUDENT SWEEP DEPOSIT SCHEME FOR INDIVIDUALS

Eligibility: Individual (Individuals/ Staff members are also eligible)

Initial Deposit / Minimum Quarterly Average Balance : Rs. 25000/-
Charges for not maintaining minimum quarterly average balance - Rs.400 /- per quarter
Sweep in Sweep out /Sweep-in Sweep-out : After the cut off level of Rs.50,000 Rs. Minimum of 5000/- sweep
in and sweep out and thereafter in multiples of Rs.5000/- Sweep out will be done on daily basis.
Duration : 46 days to 179 days.
Sweep out of funds i.e. cancellation of Fixed Deposits will be done on Last In First Out ( LIFO) basis. No loan
facility is available on FFD.
Various free features:
ATM card facility (AMC payable)
Collection of outstation checks up to Rs.25000/- (in a month) though out of pocket charges payable.
Free: Retail Internet Banking Services , Checkbook and SMS Services.
For Demat services only for the first year.
RTGS / NEFT facility at 50% concession.
PNB JUNIOR SAVING FUND ACCOUNT FOR MINORS
Eligibility
A minor of any age in the name of his Natural or
Legally Appointed Guardian / Account can be opened
by Guardian.
Minors above the age of 10 years can also operate the In the event of non-customer induced transactions in
account independently. savings/current account for two years, the account will rem
Initial Deposit / Minimum Quarterly Average Balance : obsolete inoperative/inoperative. Once the dormament is don
Nil. Also no charges for not maintaining minimum can be extended for another 12 months at the request of
quarterly average balance Not Applicable. customer as per the new guidelines
Properties
50 check copies free in a year
NEFT charges up to Rs.10000 per day.
school/college fees .
ATM/Debit RuPay Card withdrawal limited to
Rs.5000/- per day.
Internet and mobile banking facility - but only view facility available.
Ledger Folio Charges – Nil.
Free Inter-Soul transactions ( including cash deposits and withdrawals)
As soon as the minor attains the age of 18 years , the account will be transferred to non-operative ( In - operative
) account and can be converted to SF General category by entering all necessary KYC documents and signature of
the ex-minor in the record. Is.

Even if there is no transaction in this account for 24 months, it is not transferred to the inoperative category.

36
 PNB SF PRUDENT SWEEP FOR THE ACCOUNTS OF INSTITUTIONS

Variants

Standard Classic Advantage

Accounts can be opened as per rbi instructions for opening savings fund accounts
Eligibility
of eligible institutions.

Minimum quarterly average

₹1.00 Lakh ₹5.00 Lakh ₹10.00 Lakh
balance

Quarterly average balance

₹400/- ₹1000/- ₹1500/-
charges for not maintenance

Minimum balance for sweep

₹.5.00 Lakh ₹.8.00 Lakh ₹10.00 Lakh
in and sweep out facility

In multiples of sweep-in and

₹1.00 Lakh Rs.1.00 Lakh ₹1.00 Lakh
sweep out

Frequency of sweep Every Tuesday. If Tuesday is a holiday, then on the next working day.

Duration of FFD 7 Days to 90 Days 46 Days to 180 Days 46 Days to 1 Year

Concession in cash deposit

₹1.00 Lakh Per day ₹.2.00 Lakh Per day ₹3.00 Lakh Per day
fee

Cut off balance – Rs 5 Cut off balance – Rs 8 lakh; Cut off balance – Rs 10
Operational lakh; Transfer to FFD Transfer to FFD in lakh; Transfer to FFD in
in multiples of 1 lakh multiples of 1 lakh multiples of 1 lakh

Give DD up to
Up to Rs. 50000/- per
Rs.25000/- every Up to Rs.100000/- per
month two DD Nach,
Free/Concessions month. NACH, month two DD Nach,
RTGS/NEFT charges –
RTGS/NEFT Fee – RTGS/NEFT charges – Zero
Zero.
Zero

PNB BASIC SAVING BANK DEPOSIT ACCOUNTS

Eligibility
Savings Account can be opened in the name of an individual, singly or jointly , minors of age 10 years or more and
minors under natural/legal guardian. Illiterate or visually impaired persons are also eligible to open a savings fund
account under the scheme with the usual precautions.

Required Minimum Balance (QAB) / Initial Amount : Nil

Properties
One check book of 10 leaves free in a year . (With the permission of the Branch Management)

37
 Number of Transactions/Operations Permitted :
 There is no limit on the number and value of deposits that can be made in a month.
 free ATM withdrawals, charges payable thereafter.
 Debit Card / ATM Card : ATM-cum-Debit Card facility available at no cost. However, Annual
Maintenance Charges ( AMC) will be levied.
BSBDA account holder cannot open any other savings account in the same bank, and he/she has to close
all other accounts within 30 days from the date of opening this account.
No charges will be levied for activation of non-operative/inoperative accounts of BSBDA .
This account will be opened and operated in accordance with the KYC-AML guidelines issued by
RBI .

PNB WOMEN POWER SAVING SCHEME

Eligibility : Female (Indian Branch area Rural semi-urban urban /metropolitan

Citizen) Initial Deposit /QAB Rs.500 /- Rs .1000/- Rs .2000/-
Initial Deposit / Minimum
Quarterly Average Balance :
maintenance of Quarterly Average Balance - Charges as applicable
Properties
50 checks leaves free per year
Debit Card (RuPay) – RuPay Platinum Debit Card & RuPay Classic Debit Card
Card issuance charges and annual fees – zero.
ATM withdrawal limit per day: RuPay Platinum Debit Card – Rs 1 lakh & RuPay Classic Debit Card – Rs
10,000/-
POS Transaction Limit & E – Commerce Limit: RuPay Platinum Debit Card – Rs 3 lakh & RuPay Classic Debit
Card – Rs 25000/-
Statement Issuance Charges – Nil.
free To install SMS Alert.
free NEFT .
One DD per month up to Rs.100000/- - Free
50% discount on locker rental for first year only (one small locker only)
Concessions in documentation charges on home loan, vehicle loan (two-wheeler/car) and personal loan
- free of cost
Loan account margin and interest subvention – as per rules
DEMAT Account - 25% discount on fees.
Free Accident Death Insurance Cover Rs. 2 lakh to Rs. 3 lakh (Subject to Terms & Conditions)
Sweep facility available subject to terms and conditions (Cut off limit – 1 lakh ; Sweep out – 10000 ;
Period 7 days to 1 year ; Sweep out on daily basis)
Other Miscellaneous Charges ( Signature Verification , Duplicate Passbook , Interest Certificate , Balance
Certificate) - Free

PNB SAMMAN SAVING ACCOUNT

Eligibility : Pensioner or prospective pensioner, account can be opened jointly with spouse only
Initial Deposit / Minimum Quarterly Average Balance : Nil
Properties
50 checks per year free
RuPay Debit Card.
Free SMS Alert .

38
 Free NEFT Charges
One DD per month up to Rs.25000/- Free
Pension Checks - Free
Overdraft facility -
o 1 lakh or 4 times the monthly pension , whichever is higher.
o The maximum age of the pensioner for OD facility can be 70 years , the documents will be executed
by both the Joint account holders.
o Interest will be credited every month , and OD will have to be deposited in 12 months.

PNB SALARY SAVING ACCOUNT

Eligibility: Central Government, State Government, PSU, MNC, Reputed Institutions/ Institutions Employees of
corporates, semi-government institutions (contract employees are also eligible)
Initial Deposit Amount/ Minimum Quarterly Average Balance & Charges: Zero
Particulars Types of Salary Account
Silver 25 Gold 50 Premium 100 Platinu Titaniu
m m
Gross Salary 10000/- to 25000/- 25001/- to 50000/- 50001/- to 1 Lakh 100001/ 200001/-
per month - to 2 & Above
Lakh
Scheme Code SBSVV SBSDV SBSPV SBSMV SBSOV
Sweep Facility Initial Limit (Threshold) Amount – ₹ 20,000/- - ,
Sweep-in Sweep out ₹1,000/-
Thereafter in multiples of ₹ 1,000/-. The TDR/STDR generated will be issued for a
period of 7 to 365 days.
Personal 30 Lakh 40 Lakh 45 Lakh 45 Lakh 50 Lakh
Accidental PAI coverage includes accidents in air, land and water. Contractual employees will be provided
Insurance
a PAI of only ₹10 lakh (for which the minimum gross salary will be ₹10000/-). - That's it)
Apart from this, NPCI is offering a cover of Rs 2 lakh on RuPay Platinum Debit Card and a
cover of Rs 10 lakh on RuPay Select Debit Card.
Free Cheque 40 50 100 Unlimited
leaves Per
Year
Free of cost 2 5 Unlimited
RTGS/NEFT
(Monthly)
Demand Draft 2 DD of Max. 4 DD max. 75000/- Unlimited
Per Quarter 25000/-
Demat Up to 50% discount in first year AMC Free of cost
Account
All other Free of cost
Certificate
Free E-statement Free of cost
statement
(other than
passbook)
SMS Alerts Free of cost
Retail Internet
Banking

39
Debit Card- RuPay Platinum RuPay Platinum RuPay Platinum RuPay Select Debit
Type, Debit Card; AMC – Debit Card; AMC – Debit Card; AMC – Card, Lifetime – Free
Issuance, & Free for the first Free for the first Free of charge from
AMC year, year, the first year,
reimbursement/waiv reimbursement/waiv reimbursement/waiv
er from the second er from the second er from the second
year, if a QAB of year, if a QAB of year, if a QAB of
₹15,000 is ₹25,000 is ₹50,000 is
maintained. maintained. maintained.
Issue of free RuPay Platinum RuPay Platinum Rupee Millennial Rupee RuPay
credit cards as Limit - equivalent to Limit - equivalent to Limit - Gross salary Millennial Select
eligible, fee – gross salary; gross salary; 1.5 times; Limit - Limit -
Lifetime – Gross Gross
Free salary 1.5 Salary
times; 2
times;
Maxim
um 5
lakhs.
Ages from 21 to 60 years; CIBIL score – 680 and above, 0, -1 valid.
The minimum salary for credit card is ₹ 25000/-.
Rexation in 50% 100%
Documentatio
n&
Processing
Charges on
Retail Lending
Discount on 25% (Small Locker) 50% (Small Locker) 75% (Small Locker) 100% (Small &
locker rent Medium Size
locker)
Instant Credit 15000/- 25000/-
Outstation
cheques
A free credit card can be issued according to the eligibility of the customer.

PNB Rakshak Plus Scheme

Eligibility
All defence personnel of the three wings, including Research and Analysis Wing (RAW), Intelligence Bureau
(IB), Central Bureau of Investigation (CBI), Indian Coast Guard Personnel & Para-Military personnel, Gentlemen
cadets and Special Forces at Central & State level or defence pensioners.
A family member's savings account can be opened with zero balance.
Overdraft :
Equal to the sum of the last 3 months' net salary/pension.
Account should be adjusted In 6 months.
Variants Maximum Overdraft Limits

Category – I (JCOs/ ORs of Indian Army & equivalents) ₹75,000/-

Category – II (Officers of the Indian Army & equivalents) ₹3,00,000/-

Sweep Facility (Daily Basis )

40
 Initial threshold amount - ₹10,000/-,
Sweep-in / out of ₹ 1,000/-, in multiples of ₹ 1,000/- thereafter.
TDRs/STDRs created be issued for a period of 7 to 365 days.
Personal Accidental (Death) Insurance (PAI) cover - ₹ 50.00 Lakh (If 3 months' salary or pension deposited in
the account continuously)
Air Accident (Death) Insurance (AAI) cover (covering International and Domestic travels)-₹ 1.00 Crore (3
months' salary pension should be continuously credited to the account and the ticket should be purchased
through net banking or debit card.)
Personal Accident (Permanent Total Disability) Insurance Cover - ₹ 50.00 Lakh (If 3 months' salary or pension
deposited in the account continuously)
Other Facilities
Support for education: In case of accidental death, two dependent children of the family will get 5 lakh
(for 4 years) per year for education.
o Assistance after death in an accident:
o Travel expenses up to Rs.30,000/- for two families.
o Rs. 10000/- for funeral
o Support of Rs.5,00,000/- for girl marriage (18-25 Age).
o Rs.10000/- for contingency medical expenses
o Support up to Rs.5000/- for ambulance.
o Up to Rs.30000/- for Body Repatriation.
o Permanent Partial Disability- 50 Lakh
Additional Personal Accident Insurance Cover in case of death due to action against anti-
national/terrorist/Naxalite/foreign enemy activities - Rs. 50 lakh
Death after coma – Rs 2 lakh
No Cash Handling Charges
Education Loan – PNB Pratibha (up to Rs 15 lakh)
Cheque Book with Multicity ‘At Par’ cheques- Unlimited (Free of Cost)
Instant Credit of Outstation cheques : upto ₹ 50,000/-
Updation of Pass Book – free, also on Non-Home Branches
Unlimited Demand Draft up to Rs. 50000/- per month - Free
25% discount on locker rent and wave-off for up to 3 years from issue date
Duplicate passbook- Free
RTGS/ NEFT (online) – Free
Free SMS Alerts
Free Platinum RuPay International Debit ATM Card to officers of Indian Army & Equivalents, and no AMC
charges (Daily cash withdrawal – Rs.50000/- plus Rs.4 lakh combined on POS/e-commerce, plus accident
insurance of Rs. 2 lakh)
Free Classic RuPay International Debit ATM Card to JCOs/ ORs of Indian Army & Equivalents, and no AMC
charges (Daily cash withdrawal – Rs.25000/- plus Rs.1.5 lakh combined on POS/e-commerce, plus accident
insurance of Rs. 2 lakh)
An add-on card can be issued free of charge.

Credit Card-separate card design for defence forces – can be issued on request
For Category – I (JCOs/ ORs of Indian Army & Rakshak Platinum RuPay Credit Card (Insurance of 2
equivalents) lakh)
For Category – II (Officers of the Indian Army & Rakshak Select RuPay Credit Card (Insurance of 10
equivalents) lakh)

41
 PNB Police Rakshak Scheme
Eligibility: All employees of central police forces, state police forces, union territory police forces and railway police
forces.
A family member's savings account can be opened with zero balance.
Overdraft:
Equal to the sum of the last 3 months' net salary/pension.
Account should be adjusted In 6 months
Variants Maximum Overdraft Limits

Personal below officer rank ₹75,000/-

Officer & above ₹3,00,000/-
Sweep Facility (Daily Basis )
Initial threshold amount - ₹10,000/-,
Sweep-in / out of ₹ 1,000/-, in multiples of ₹ 1,000/- thereafter.
TDRs/STDRs created be issued for a period of 7 to 365 days.
Option 1. Existing Rakshak Plus Scheme Personal Accidental (Death) Insurance (PAI) cover - ₹ 50.00 Lakh
(If 3 months' salary or pension deposited in the account continuously)
Option 2. As per the existing PNB Rakshak Plus scheme, there is a new version of PNB Police Rakshak Scheme
with PAI coverage of Rs 40 lakh and AAI coverage of Rs 80 lakh etc. and life insurance of Rs 3.00 lakh for natural
death up to the age of 60 years.
Air Accident (Death) Insurance (AAI) cover (covering International and Domestic travels)-₹ 80.00 Lakh (3
months' salary pension should be continuously credited to the account and the ticket should be purchased
through net banking or debit card.)
Personal Accident (Permanent Total Disability) Insurance Cover - ₹ 40.00 Lakh (If 3 months' salary or pension
comes in the account continuously)
Other Facilities
Support for education: In case of accidental death, two dependent children of the family will get 4 lakh
(for 4 years) per year for education.
Life insurance cover for natural death – Rs 3 lakh (up to 60 years of age)
Assistance after death in an accident:
o Travel expenses up to Rs.24000/- for two families.
o Rs. 8000/- for funeral
o Support of Rs.4,00,000/- for girl marriage.
o Rs. 8000/- for emergency medical expenses
o Support up to Rs.5000/- for ambulance.
o Up to Rs.24000/- for Body Repatriation.
o Permanent Partial Disability- 40 Lakh
Additional personal accident insurance cover in case of death due to action against anti-
national/terrorist/Naxalite/foreign enemy activities - Rs 40 lakh
Death after coma - Rs 1.60 lakh
No Cash Handling Charges
Education Loan – PNB Pratibha (up to Rs 15 lakh)
Cheque Book with Multicity ‘At Par’ cheques- Unlimited (Free of Cost)
Instant Credit of Outstation cheques: upto ₹50,000/-
Updation of Pass Book – free, Also on Non-Home Branches
Unlimited Demand Draft up to Rs. 50000/- per month - Free
25% discount on locker rent and wave-off for up to 3 years from issue date

42
 Duplicate passbook- Free
RTGS/ NEFT (online) – Free
Free SMS Alerts
Free Platinum RuPay International Debit ATM Card to officers of Indian Army & Equivalents, and no AMC
charges (Daily cash withdrawal – Rs.50000/- plus Rs.4 lakh combined on POS/e-commerce, plus accident
insurance of Rs. 2 lakh)
Free Classic RuPay International Debit ATM Card to JCOs/ ORs of Indian Army & Equivalents, and no AMC
charges (Daily cash withdrawal – Rs.25000/- plus Rs.1.5 lakh combined on POS/e-commerce, plus accident
insurance of Rs. 2 lakh)
An add-on card can be issued free of charge.
Credit Card-separate card design for defence forces – can be issued on request
For Category – I (JCOs/ ORs of Indian Army & Rakshak Platinum RuPay Credit Card (Insurance of 2
equivalents) lakh)
For Category – II (Officers of the Indian Army & Rakshak Select RuPay Credit Card (Insurance of 10
equivalents) lakh)

PNB Agni Rakshak Scheme

Eligibility: All defence employees included in agneepath scheme of Government of India. A savings
account of family members can be opened with zero balance.
Facility of Overdraft- max. 50000/-
Equal to the sum of the last 3 months' net salary/pension.
Account must be adjusted in 3.5 years
Sweep Facility (Daily Basis)
Initial threshold amount - ₹10,000/-,
Sweep-in / out of ₹ 1,000/-, in multiples of ₹ 1,000/- thereafter.
TDRs/STDRs created be issued for a period of 7 to 365 days.
Personal Accidental (Death) Insurance (PAI) cover - ₹ 50.00 Lakh (If 3 months' salary or pension deposited in
the account continuously)
Air Accident (Death) Insurance (AAI) cover (covering International and Domestic travels)-₹ 1.00 Crore (3
months' salary pension should be continuously credited to the account and the ticket should be purchased
through net banking or debit card.)
Personal Accident (Permanent Total Disability) Insurance Cover - ₹ 50.00 Lakh (If 3 months' salary or pension
deposited in the account continuously)
Other Facilities
Support for education: In case of accidental death, two dependent children of the family will get 5 lakh
(for 4 years) per year for education.
o Assistance after death in an accident:
o Travel expenses up to Rs.30,000/- for two families.
o Rs. 10000/- for funeral
o Support of Rs.5,00,000/- for girl marriage (18-25 Age).
o Rs.10000/- for contingency medical expenses
o Support up to Rs.5000/- for ambulance.
o Up to Rs.30000/- for Body Repatriation.
o Permanent Partial Disability- 50 Lakh
Additional Personal Accident Insurance Cover in case of death due to action against anti-
national/terrorist/Naxalite/foreign enemy activities - Rs. 50 lakh
Death after coma – Rs 2 lakh

43
 No Cash Handling Charges
Education Loan – PNB Pratibha (up to Rs 15 lakh)
Cheque Book with Multicity ‘At Par’ cheques- Unlimited (Free of Cost)
Instant Credit of Outstation cheques : upto ₹ 50,000/-
Updation of Pass Book – free, also on Non-Home Branches
Unlimited Demand Draft up to Rs. 50000/- per month - Free
25% discount on locker rent and wave-off for up to 3 years from issue date
Duplicate passbook- Free
RTGS/ NEFT (online) – Free
Free SMS Alerts
Free Platinum RuPay International Debit ATM Card to officers of Indian Army & Equivalents, and no AMC
charges (Daily cash withdrawal – Rs.50000/- plus Rs.4 lakh combined on POS/e-commerce, plus accident
insurance of Rs. 2 lakh)
Free Classic RuPay International Debit ATM Card to JCOs/ ORs of Indian Army & Equivalents, and no AMC
charges (Daily cash withdrawal – Rs.25000/- plus Rs.1.5 lakh combined on POS/e-commerce, plus accident
insurance of Rs. 2 lakh)
An add-on card can be issued free of charge.
For Category Rakshak Platinum RuPay Credit Card
PNB ATMsपर न िः शुल्क Transactions

Credit card-Special card design - issued on request

PNB “SELECT” SAVING ACCOUNT

Eligibility: Individuals up to 25-40 years

QAB- 5000/- (If not maintained, benefits related to all schemes will be terminated)
Special Benefits:
Sweep Facility: Threshold Amount – 20000/- in multiples of 5000/-
AMC on First Demat Account: Nil
World Travel Card : Free
Home Loan: 1.25 times of eligibility.
50% concession in documentation charges on Home/Vachar loans.
15% discount on locker rent.
DD : 24 DDs in a year (2 per month upper limit 1 lakh)
NEFT/RTGS/IMPS: Online Free.
Check Book : 25
Credit Card: Automatically based on CIBIL and 6 months of satisfactory transactions.
Debit Card :
 RuPay International Platinum Debit Card (Daily ATM Withdrawal 50000/- ; 1.25 Lakh at
POS/E-Commerce)
 Personal Accident Insurance ( Accidental Death & Total Disability): 2 lakhs.
 2 times in a quarter at domestic airport.
 20% or up to 100% off on one booking on 1st Friday of every month at Swiggy.
 Get 20% or up to 100 off on one purchase on one Friday of every month at Amazon.
Scheme Code: SBSLT – Select Savings Account ;FLSLT – Select FFD Scheme.

44
 PNB Elite Savings Fund Schemes

Parameters Variants
Premium Executive Grand Royal
(SBPRM) (SBELE) (SBELG) (SBELR)
Eligibility Only Individuals Individuals only Single or Joint (Indian Citizen)
Single or Joint
(Indian Citizen) (
Existing non-
individual
accounts can
continue , but not
new accounts.
Initial Deposit / QAB QAB more than QAB 5 lakhs and QAB 10 lakhs QAB more than 15
(New Customers) 50,000 but less above but less than and above but lakhs.
than 5 lakh. 10 lakhs. less than 15
lakhs ,
Criteria for ETB All “PNB Best QAB 5 lakhs and QAB 10 lakhs QAB more than 15
(Existing to Bank) Customer above but less than and above but lakhs.
Scheme” & PNB 10 lakhs. less than 15 Or
Pratham SF Or lakhs Or TRV > 100.00 Lakh
account have been TRV > 25.00 Lakh TRV > 50.00
transferred to this to 50.00 Lakh Lakh to 100.00
scheme. QAB:- Rs Lakh
50,000/-
Charges for non- Applicable in case Elite scheme, all facilities terminated.
maintenance of QAB of non-
maintenance of
QAB as per normal
savings account
norms. All features
will be removed.
Free Check Leaves 50 200 400 Unlimited
(within a year)
RTGS/NEFT/IMPS free
charges
Stop Payment free
instruction charges
A/c statement free
charges

45
Cash Deposit Applicable free
Charges
Cash Withdrawal free
Charges
Instant credit of up to 25000/- up to 50000/- up to one lakh
outstation checks
per QTR
Free Collection of 1 lakh 2 lakh 3 lakh 5 lakh
outstation check per
qtr (Maximum)
(Issued in favor of
customer)
Issue of Demand 50% discount on free , DD up to free , 5 DD up to free , DD up to 10 lakhs
Drafts per quarter DD up to Rs.1.50 Rs 2 lakh lakh .
lakh in charges
Concession in 50% concession 50% off 75% discount 100% discount
respect of (on home loan up
documentation to 50 lakhs and car
charges / processing loan up to 6 lakhs)
charges / upfront provided QAB is
fee for HL/VL* kept in 2nd QTR.
WTC (World Travel free
Card)
Demat Account AMC Free
Locker Rent (subject 50% ( on small Free ( Small) Free Free (Small/Medium/Large)
to availability) lockers) 1st year (Small/Medium)
credit card 6 months of satisfactory transactions.
Debit Card Exclusive PNB RuPay Select Debit Card*
Issuance Charges: Rs. 500/- + taxes (waived)
Annual Maintenance Charges: Rs. 400/- + taxes (waived)
Airport Lounge Access :

=> Domestic: 2 visits per quarter

=> International: 2 visits per year

at designated lounges updated list of which is available on NPCI website

Accidental Insurance Cover:

Rs. 10 Lakh
Offers:

Features &
Program Partners
Benefits

One Complimentary Spa sessions every year (at any of the

Spa Services · O2 Spa
select partners)

46
 Discount Spa sessions every month · Four
(Discount rate varies from partner to partner & is available Fountains
in RuPay Wellness portal post login). · Aroma Thai
· Kairali

Complimentary Health Checkup – Once in an year (at any of

the select partners) · Thyrocare
Health
Discounted health checkup facility post utilization of free · SRL
Check Up
offer as above (Discount rate varies from partner to partner Diagnostics
& is available in RuPay Wellness portal post login).

Other terms and conditions: -

 For new accounts, concessions will be available till the completion of two consecutive quarters and after
completion of two consecutive quarters, concessions will be allowed only if the customer has made
deposits till the last day of completion of two quarters from the date of opening of the account . The
prescribed average balance is maintained.
 Variant of PNB Elite SF Scheme to existing HNI customers of PNB Savings Account Schemes The option to
upgrade their account will be given to those who have maintained the desired QAB/TRV for two quarters.
 Under PNB Elite Savings Fund scheme , the individual customer account type is upgraded half yearly on
the basis of QAB/TRV .

PNB Arogya ( SBARO) Saving Scheme

parameter features

eligibility Person falling in the age group up to 60 years.

QAB Rural - Rs . 500/-, Semi Urban - Rs. 1000/-, Urban and Metro - Rs. 2000/-

Documents required for

As per KYC policy of the bank
account opening

Enrollment allowed

NEFT / RTGS / IMPS free online

internet transaction available

mobile banking available

SMS Banking available

Cheque Book check book of 20 leaves free in a financial year

Daily maximum transaction limit of Rs. 25,000/- from ATM for cash withdrawal
RuPay Classic Debit Card *
Daily limit for POS / Ecommerce ( combined ) Rs . 60,000/- is

" Care " Health Insurance 1 . Type - 1: Cancer Indemnity :-

Benefits - Types Available** Eligibility:-

47
Cover Type : Personal
Permitted Relationships : Self
Minimum Entry Age : 18 Years
Maximum Entry Age : 60 Years
Exit age : Lifelong _ _ _
Claims Payment : Cashless ( within network ) / Reimbursement
Policy Term : 1 year
· Pre - policy health checkup / Issuance Guidelines : No , on the basis of
declaration of good health.
Initial waiting period : 90 days
Named Diseases : Not included
Pre -existing disease : Not covered.

Benefits Included:-
Sum Assured : 10 Lakh
Patient Care : Up to the Sum Insured for hospitalization due to cancer.
Pre - Hospitalization Medical Expenses : 30 days
Medical expenses after hospitalization : 60 days
Room Rent : Single Private Room ( As per plan document / insurance certificate
)
ICU Charges : No Limit
Premium :- Rs 1471 ( excluding GST )

2 . Variant - 2: Daily Cash Allowance :-

Eligibility:-
Cover Type : Personal
Permitted Relationships : Self
Minimum Entry Age : 18 Years
Maximum Entry Age : 60 Years
Exit Age : Lifetime
Claims Payment : Reimbursement _ _
Under the Guidelines : Declaration of Good Health

ü Benefits included:-
Initial waiting period : 30 days ( excluding injuries and accidents )
Named Disease : 24 months
Pre -existing disease : 24 months
Daily Cash Allowance : - Rs . 3000/ Rs. 5000/ Rs. 10,000 per day of hospitalization
up to 100 days in a year with a deduction of 0 days.
Policy Term : 1 year
Benefits and Related Premiums :

Profit amount 3000 5000 10000

48
 Premium excluding GST 727 1212 2424

PNB SECURED SAVING ACCOUNT

Parameters FEATURES

Eligibility A person falling in the age group of 18-50 years.

QAB Rural - Rs. 500/-, Semi-Urban - Rs. Rs. 1000/- for Urban and Metro 2000/-

Nomination Allowed

NEFT/RTGS/IMPS Free online

Intersole Transaction Available

Mobile Banking Available

SMS Banking Available

Cheque Book A 25-page cheque book free in a financial year

RuPay Platinum Debit

Available
Card*

Maximum age - 65 years.

Insurance Plan Type – Term plan with return of premium option (TROP). Policy
Term – 15 years.
Premium Payment Mode - Annual Premium Payment Term - 10 Years Total
Coverage (Policy Term) - 15 Years Death Benefit Option - Four Options:
Life Insurance Facility 1. ₹3300 per month or ₹3 Lakh lump sum for 10 years
2. Rs 5500 per month or Rs 5 lakh lump sum for 10 years
3. Rs 11000 per month or Rs 10 lakh lump sum for 10 years
4. Rs 16500 per month or Rs 15 lakh lump sum maturity benefit for 10 years –
100% of all premiums (excluding GST)

PNB “TWIN” CA+SF ACCOUNT

PNB Twin Current & Savings Account ( CATWN & SBTWN)

standard features
current account saving account
eligibility individual/sole proprietorship person over 18
QAB 50000/- 25000/-
Charges for non- per normal Current/Savings Account , all special benefits unavailable if QAB is
compliance of QAB not there.
additional features On compliance of QAB in current On compliance of QAB in savings
account account
Cheque Book Unlimited 50 pages in a year
cash deposit unlimited ; Free - 6 times QAB per day unlimited ; Free - 6 times of QAB per
month

49
cash withdrawal unlimited ; Free - 2 times QAB per day unlimited ; Free - 2 times QAB per
month
DD 50000/- up to 24 in a year (not more available
than 1 month 2)
RTGS free 5 free in a month
NEFT 20 free in a month 10 free in a month
QAB compliance only in current account
locker 50% concession in annual rent (only in one locker)
ledger folio charge Zero
Stop Payment Instruction Zero
Charges
account statement charges Zero
Home Loan & Vehicle 50% concession on document charges.
Loan
Annual Custody Charges nil (not charged)
on NSDL or Demat
Account
Debit Card  RuPay International Platinum Debit Card (ATM Withdrawal -50000/- &
POS/e-Commerce - 1.25 Lakh (Combined) per day)
 Accidental insurance cover up to 2 lakhs.

50
 CURRENT ACCOUNT SCHEMES

General Current Account Scheme

Minimum Initial Deposit - Rural: Rs. 1000/- Semi-Urban – Rs.

2000/- Urban – Rs. 5000/- and Metro – Rs. 10000/-
Facilities : Eligible Customers
Free 50 Cheque leaves in FY
Individuals, Sol-Proprietor
Free Internet Banking
firms, partnership firms, HUFs,
ATM cum Debit Card ( Individual / Sole _Proprietor )
companies, Associations of
Fast remittance of funds through NEFT/RTGS
Collection of Checks Persons, societies, trusts, body
Acceptance of standing instructions co-operatives, charitable and
other organizations.

PNB “CURRENT ACCOUNT – POINT OF SALE” SCHEME

standard features
PNB “Vikas” Current Account PNB “Samridhi” Current Account
subscribers of the Tier 3 to 6 Cities / North Eastern Customers from Tier 1 & 2 cities
scheme States & Jammu & Kashmir
eligibility  Individual Residents , Sole Proprietorship Entities , Hindu Undivided Families ,
Partnership Entities and LLPs , Private and Public and Single Person Entities , and
other eligible.
Minimum QAB Rural -1000/- Rs.100,000/-
Semi urban - 2000/- and urban /
metropolitan -5000/-
Non-compliance of QAB Provision of penalty and return of all benefits as per bank rules.
Debir Card (Individual as per eligibility  RuPay International Platinum Debit Card
only)  Daily ATM Withdrawal 50000/- and 1.25
Lakh on POS or E-Commerce
 Personal Accident Insurance – 2 Lakh
 Domestic Airport Lounges and much
more
internet payment Installation & AMC : Free
gateway
bharat qr code One time installation and rental - zero
RTGS/ NEFT/ IMPS Free from Corporate Net Banking
Mobile and Internet free of cost
Banking

51
point of sale facility  No Installation charges,
 Monthly rent: Monthly rent-
zero, if the monthly transaction
volume on POS is ₹ 10,000/-
per month.
 Merchant Service Fee on Debit
Card: Zero
 MSF on Credit Card & UPI
transactions through POS, QR
& IPG : As per Bank guidelines
 Charges on terminal loss:-
GPRS/GPRS PSTN/PSTN MPO -
₹ 8,000/- or written down
value whichever is lower;
Android POS is – ₹12,000/- -
Or written down value
whichever is lower
 De-installation of Terminal in 3 months-
750/-, after 3 months but before 1 year
- 500/-; After 1 year – zero charge.
 Charges on Damage:- Actual
cost of terminal+Rs.500/-.

RTGS/ NEFT - Branch charges as per rules
DEMAT AMC First Year AMC Free in Sole Proprietorship Account.
Free AMC for only one Demat account in the name of Proprietor, for first year only.
DD/ PO Issue Fee according to rules
Cheque Book 25 in one year after that charges as per
rules
cash deposit charges  Cash Deposit / Withdrawal No charges up to Rs.1 lakh per day. After that as per
rules.
 No Installation charges,
 Monthly rent: As per bank
guidelines
 Merchant Service Fee on Debit
Card/UPI: Zero
 MSF on Credit Card As per
bank guidelines.
 Charges on terminal loss:-
GPRS/GPRS PSTN/PSTN MPO -
₹ 8,000/- or written down
value whichever is lower;
Android POS is – ₹12,000/- -
Or written down value
whichever is lower.
 De-installation of Terminal in 3
months- 750/-, after 3 months
but before 1 year - 500/-; After
1 year – zero charge.Charges
on Damage:- Actual cost of
terminal+Rs.500/-.
4 NEFT and 2 RTGS free in a month
DD (upto 10000) 1 year 6 free.
50 in one year after that charges as per
rules

sms charges Applicable as per bank rules

Account Statement (on free of cost
email)
Bulk Upload (Intrabank Free
& NEFT)
Documentation Charges 25% Concession on Car Loan (in the 50% Concession on Car Loan (in the
/ Processing Charges on name of Proprietor, Partner, or name of Proprietor, Partner, or
Car Loan Director etc.) Director etc.)
charges/Processing
Fees**

52
 PNB MERCHANT CURRENT ACCOUNT

Eligibility : Merchants like shopping branch area Rural /Semi – Urban urban /metropolitan
centers , petrol pumps, Hospitals,
initial deposit Zero Zero
Educational Institutes
Minimum initial deposit
Minimum Quarterly Average Balance: Rs.25000/-
Charges for not maintaining minimum quarterly average balance: Rs.1000/-+ Taxes
Properties
Free Unlimited Check Book.
Cash Deposit - Free deposit limit- Rs 3 lakh per day , standard charges apply thereafter.
Cash Withdrawal - Max Rs 1 lakh per day ( up to Rs 25000/- for third party )
Free 24 DDs in a year max limit 5 lakhs.
Free phone banking\ mobile banking.
Point of Sales terminals/Wireless POS Terminals-GPRS at applicable rate.
One e-Statement and 2 statement copies can be obtained from the branch free of cost in a month.
RTGS: - Free. NEFT: - Free from Online Banking; 15 free NEFT during a month for above 2 lakhs.
Free Corporate Internet Banking;
2 Balance Certificates ( Standard charges applicable on duplicate copy )
50% discount on processing charges for Retail Loans availed in the name of Proprietor, Firm or partners
and Company or its Directors.
Free AMC for the first year on DEMAT account in the name of Proprietor/Partnership/Firm/Company
20% rebate on locker rent if locker rent for 3 years or more is paid together in advance.
Bharat QR: One Time Installation & Rental: Nil
Payment Gateway solution from M/s. PayU Payments Pvt. Ltd. (PAYU) (IBIBO Group Company) for quick
receipt of payments from customers. Free – AMC & One Time Installation.
Note: - Free 3 cash deposit & Withdrawal limits along with additional facilities shall be withdrawn if AQB
is less than 75% of required product. However non-maintenance charges shall be applicable if QAB is not
maintained.

SMART BANKING CURRENT ACCOUNT

Eligibility : Individuals , Sole Proprietary Firms , Partnership Firms , HUFs, Companies , Association of Persons,
Society, Trust , Body Co-operatives, Charitable and other organizations.
Properties:

Cross Description

1. Variants
1 SILVER GOLD DIAMOND PLATINUM

Minimum Quarterly Average

2. 2 1,00,000 2,00,000 5,00,000 10,00,000
Balance

Initial Deposit Amount (

3. 3 5,000
G./A.S./S./M . )

4. QAB
4 non-maintenance charges 500 1000 2000 4,000

53
Cross Description

1. Variants
1 SILVER GOLD DIAMOND PLATINUM

Fee for maintenance of QAB

QAB for rural and semi-urban branches less than Rs 1.00 lakh: Rs 500 • QAB
for Silver* variant of PNB Smart
5. for urban and metro branches less than Rs 1.00 lakh but up to Rs 10,000: Rs
Banking Current Accounts
500; QAB less than Rs 10,000: Rs 1000
(quarterly)

sweep-in And sweep out

6. Facility
5 For the minimum 5 lakh 10 lakh
remaining

sweep-in And sweep out

7. 6 50,000
Multiples of ( in multiples of
Term Tenor of term deposit From 7 days to 1 year according to customer's mandate (sweep out will be 4
8. 7
(applicable at card rate) times a month (1st to 31st) according to customer's mandate)

9. Free
8 check leaves (per quarter) 100 200 300 600

10. RTGS
9 / NEFT charge Free

2 lakh until 5 lakh until free 5 lakh until free

cash Deposit charge But 10 lakh until free
free daily after daily after daily after
11. discount daily after
Applicable Applicable Applicable
i. Original Branch Applicable charge
charge charge charge

1 lakh until 2 lakh until free 5 lakh Takpr free

10 lakh until free
Discount on Cash Withdrawal free daily after daily after for three days
12. daily after
Charges Applicable applicable after Applicable
Applicable charge
charge Burden charge

Inter-sol transfer transactions _

13. Free
_ charge
external Chaco to Immediately
instant credit to do
Any also time Chaco number
of or But Idea done without
14. 15,000 20,000 50,000 1,00,000
Maximum Arrears money
accounts _ Of six months _
satisfactory operation to
ensure Of after
external Chaco Of Free free
collection Maximum amount ( 0.50 lakh per 2.00 lakh per 5.0 lakh per 10.00 lakh per
15.
in favor of Customer A) In quarter quarter quarter quarter
Ongoing check )

54
Cross Description

1. Variants
1 SILVER GOLD DIAMOND PLATINUM

10 15 30
5
16. Per Quarter Demand Draft (upto Rs.2.00 (Upto Rs.5.00 (upto Rs.10.00
(upto Rs.0.50)
Lakh) Lakh) Lakh)

Stop Payment Instruction

17. free of charge
Charges

Account Statement Charges ( fortnightly

18. fortnightly free weekly free free
account statement) free of charge
PoS machine -
installation Charges/ applicable Applicable
19. free of charge
Transaction/Processing charges charge 50 % off
Charges
Credit Card ( Corporate /
20. Joining Renewal Annual fee on Primary & add on Card - Free
Personal)

21. PNB Fee Portal and PayFee free of charge

22. Fund Collection Module free of charge

Charges on Demat Services
23. (Other than NSDL/CDSL ) waived
Annual Charges
Door step banking
24. free

Door Step Banking ( Through 2 lakhs free and

Charges
25. Agency) payable 5 lakh 10 lakh
Applicable
thereafter
Advance Against
Clearing/Purchase of local
26. 25000 50000 100000 200000
Cheque.

55
 PNB ESCROW/RERA ACCOUNT SCHEME
The promoter/developer will have to maintain a separate account with the scheduled bank for each project
in which 70 per cent of the funds received from buyers will be deposited. Such funds can only be used for the
purposes of construction and land cost.
A promoter/developer can open multiple accounts project-wise under the scheme using a single CIF of
his/her normal current account.
The account opened under RERA scheme will have
the following restrictions: The Real Estate (Regulation and Development) Act, 2016 is an Act
o No minimum balance maintenance is of the Parliament of India that seeks to protect home buyers as
required. well as help promote investment in the real estate industry. The
o No cheque book, ATM and IBS facility. Bill was passed by the Rajya Sabha on March 10, 2016 and by the
Lok Sabha on March 15, 2016. The Act was published by the
As per the provision of RERA Act, 2016, the funds
Ministry of Law and Justice, Government of India through a
withdrawn from these different accounts are to be
Gazette notification dated 26th March, 2016.
used for the necessary purpose. The
promoter/developer will have to submit a request
along with certificates from engineers, architects and
chartered accountants certifying that the clearance is in proportion to the percentage of completion of the
project, the amount will be remitted only through RTGS/NEFT/transfer.

• Since a promoter/developer can have multiple projects, to separate the accounts project wise, the title of
the account will be as follows:-
• Collection Account - "Name of Promoter/Developer – Escrow Collection – Name of Project.
• Remittance Account- " Name of Promoter/Developer -remittance Account- Name of Project "।

56
 FIXED DEPOSIT SCHEMES OF THE BANK Eligibility

Time period: From 7 days to 10 years (can be more or less in different

 Individual (single or
schemes.
combined)
Interest calculation: Quarterly basis
 Minor (10 years or more
Payment of interest: Monthly , quarterly , half - yearly , annually or at
self-operation) and less
maturity.
than 10 years under
Deposit Type :
Retail (Core) Deposit : Single deposit up to Rs.10 cr at Retail
guardianship operation.
Credit Rate.  Sole proprietorship,
Wholesale (Core) Term Deposits : Single deposits ( obtained partnership firm, business
from legal entities ) Rs.2 crore to Rs.10 Crore at Retail Credit entity, company or
Rate. corporate body.
Wholesale ( DRI ) Term Deposits : Deposits above 10 crores at  Undivided Hindu family.
the rate issued by the Treasury Division Association, club, society,
TDS: 10% TDS on interest above 40000/- per annum (in the financial trust or religious or
year) to the PAN holder and 20% otherwise. (50000/- in case of senior educational.
citizen)  Municipality or
Penalty of 1% interest on premature withdrawal on the interest for which panchayat, government or
FD has remained with bank. semi-government
There is no 1% penalty on premature withdrawal for staff, senior citizens, institution.
in case of death and reinvesting deposit again for a long period.  illiterate and blind person
1% more to Staff, 1%+.50% to Senior Citizens (Staff) , 0.50% to Senior (single or joint),
Citizens , 0.80% to Super Senior Citizens, Interest paid over and above
 NRI - Individual (singly or
the normal rate on deposits up to 2 cr only.
jointly) ( exclusively for
E-FD : NRO/NRE variants of FD
Multi Benefit Term Deposit Scheme (below Rs.1 Crore),
account)
Special Term Deposit Scheme (below Rs.1 Crore),
Ordinary Term Deposit Scheme (below Rs.1 Crore)
PNB Sugam Term Deposit Scheme (upto Rs.10 Crore)
Payment of Fixed Deposits :
Premature payment only at home- sol.
Payment in cash for amount less than Rs.20000/- otherwise through account / account payee
cheque/draft.

Fixed Minimum- Period of Deposit Auto – Prep part- extens Loan Other
Deposit Maximum Renew ayme withdr ion facility (on
Schemes Deposit al / nt / awal/ fixed
Amount deposit
above
10000)
ORDINARY Rs. 100 to Rs. 7 days to 179 days Yes Yes ( No availab available
TERM 1,99,99,999 1% le
DEPOSIT (in multiples minu
of Rs 1) s)

57
Fixed Minimum- Period of Deposit Auto – Prep part- extens Loan Other
Deposit Maximum Renew ayme withdr ion facility (on
Schemes Deposit al / nt / awal/ fixed
Amount deposit
above
10000)
MULTI Rs. 100 to Rs 6 months to 120 Yes Yes ( No availab available Interest
BENEFIT 1,99,99,999 months 1% le compound
TERM (in multiples minu ed
DEPOSIT of Rs 1) s) quarterly,
payable on
maturity
SPECIAL Rs. 1000 to Rs 1 year to 10 years Yes Yes ( No availab available
TERM 1,99,99,999 1% le
DEPOSIT (in multiples minu
SCHEME of Rs 1) s)
PNB Rs. 10000 to 46 days to 10 years Yes Yes Yes , availab Available available
SUGAM Rs 10 Lakh 1000/- le (not on FD up
TERM per customer minimu illiterate to Rs.10 cr
DEPOSIT (in multiple m (in and blind Interest
SCHEME of Rs. 1) multipl letters) Payout vis-
es of 1) a-versa
from
investment
)
ANUPAM 10,000/- 6 months to 120 Yes Yes ( Yes ( availab available Inbuilt OD
TERM 1,99,99,000 months 1% 1% le option for
DEPOSIT /- (in minu minus) eligible
SCHEME multiples of s) customers.
1000) Deposit &
OD must
be in same
name.
PNB Above 1 Opti Matu Inco Yes Not No No available *Prematur
UTTAM crore, no ons rity me usuall e closure
FIXED upper limit. Belo 91 6 y , permission
DEPOSIT (in multiples w days mont but - FD below
10 to hs to
SCHEME of Re 1) availa 5 crores –
cror 120 120
(WITHOUT es mont mont
ble CO, 5
PRE- hs hs with crores and
MATURE 10 91 6 permi above –
crores
WITHDRA days mont ssion. ZO
&
WAL above to 1 hs to *
FACILITY) year 1
year
PNB TAX- Rs. 100 to Rs. only for 5 years No Not Allowed No Lock-in 5 Tax
SHIELD 1.50 lakh per years benefits on
FIXED financial year investment
DEPOSIT only in - 80C.
SCHEME

58
Fixed Minimum- Period of Deposit Auto – Prep part- extens Loan Other
Deposit Maximum Renew ayme withdr ion facility (on
Schemes Deposit al / nt / awal/ fixed
Amount deposit
above
10000)
PNB Rs. 100/- to 1 year to 10 years Yes There No Yes available 55+ (55 &
PRANAM 1,99,99,999/- will Not above up
TERM (in multiples be no Eligible: to 60
DEPOSIT of Re 1) penal Illiterate or years)
SCHEME ty blind individuals
after
being
a
senio
r
citize
n
PNB Rs. 1000/- 07 days to 10 years Yes Yes No Yes available
FLOATING with no (0.50 Not
RATE maximum % to Eligible:
FIXED limit (in 1% Illiterate or
DEPOSIT multiples of minu blind
1000/- ) s)
PNB 2 crore to 10 Maturity Income Yes Yes Availabl Yes Available
GROWTH crore Options Option (1% e (in Not
FIXED 7 days to 6 minu multipl Eligible:
DEPOSIT 120 months s) es of 1 Minor
SCHEME months to 120 lakh
months and
above) ,
only in
maturit
y
option.
PNB BULK Single more No No No No available
FIXED than 10 Not
DEPOSIT crores; Single Maturity Income Eligible:
SCHEME Interbank 2 Option Option Minor
crore and 7 days to 6
above; Single 120 months
NRE & NRO months to 120
above 10 months
crores; Single
FCNR (B) 10
Lakh USD,
GBP & EUR
currency.

59
Fixed Minimum- Period of Deposit Auto – Prep part- extens Loan Other
Deposit Maximum Renew ayme withdr ion facility (on
Schemes Deposit al / nt / awal/ fixed
Amount deposit
above
10000)
PNB Single more 7 days to 60 days 14 days Yes , one day Yes Not HNIs,
MIBOR than 10 clear notice is available Company/
LINKED crores , (in required Corporate
NOTICE multiples of Body, PSUs
DEPOSIT Re.1) and
SCHEME Commerci
(for CBS al
branches Organizati
of metro on.
cities only)
PNB NRE 10000/- to 46 days to 10 years Yes Yes Yes (in Yes NRIs –
RUPEE max. 10 lakh multipl Individuals
SUGAM per CIF ID (in es of in Single or
TERM multiples of 1000) Joint
DEPOSIT Re.1) capacity
SCHEME
PNB NRO 10000/- to 46 days to 10 years Yes Yes Yes (in Yes NRIs/PIOs
SUGAM max. 10 lakh multipl Overseas
TERM per CIF ID ( in es of Corporate
DEPOSIT multiples of 1000) Bodies
SCHEME Re.1) (OCBs) not
eligible
FIXED Max - No 1 year to 10 years Yes No No No Available Only
DEPOSIT Limit (On Court Income
SCHEME Order) Option,1%
FOR ROAD extra
ACCIDENT interest
VICTIMS
Motor Minimum – 36 to 120 months. - with No - No A lump
Accident Rs 1,000 the sum
Claims Maximum as permi amount
Annuity per minimum ssion decided by
(Term) monthly of the the
Deposit annuity – No court Court/Trib
Account limit unal,
(MACAD)

RECURRING DEPOSIT SCHEMES OF THE BANK

General guidelines:
Deposit amount / DEPOSIT AMOUNT
Minimum monthly installment - ₹ 100/- or in multiples of more , maximum monthly installment - 5
lakh (for a depositor)
Period / PERIOD – 6 months to 120 months , in multiples of 1 month .
Penalty charges on failure to deposit the RD installment – @ ₹ 1.00 for ₹ 100/- pm
Installments- direct deposit at branches or SI.

60
 At par payment-No inter-sol transaction charges
Premature payment- only at the Base Branch
TAX DEDUCTED AT SOURCE (TDS) will be applicable.
Payment cannot be made without passbook / No repayment without production of RD passbook.
Additional payment of 0.5% , 0.80% in interest rate to senior citizen customers and super senior
citizen customers respectively .
Staff and ex-staff will be given 1% additional profit in interest rate / 1 % Additional Rate of Interest
on deposits of Staff and Ex - Staff
Maturity - one month after payment of the last installment or on expiry of the period for which the
deposit was accepted, whichever is later
premature RD or flexi 0.5% penalty will be imposed on closure of RD (SYSTEMATIC DEPOSIT PLAN )
/ Premature closure/withdrawal of RD / FLEXI RD Account - 0.50% penalty
If an RD is closed within a month of opening , then no interest will be paid / If closure within a month,
no interest be paid
Staff Members and Senior Citizens and instances of death of the depositor before maturity - exempted
from the levy of penal interest

recurring Eligibility _ Minimum- Period of Penalty _ Pre -mature At par

deposit Maximum Deposit Withdrawal payment
Deposit
Amount

PNB Persons above Minimum 6 months to @ ₹ 1.00 0.5% RATE OF

PRANAM 55 years of age monthly 120 months, for ₹ 100/- INTEREST:
RECURRING and maximum installment - in multiples pm additional
DEPOSIT 60 years ₹100/- or in of 1 month. rate of
SCHEME multiples 0.50%
thereof (presently)
Maximum as
limit of Rs.5 applicable
lakh per to Senior
month Citizens
from the
date of
attaining
the status
of Senior
Citizen.
PNB Individual (Singly Minimum 6 months to @ ₹ 1.00 0.5% Free
RECURRING or Jointly) , monthly 120 months, for ₹ 100/- Accidental
DEPOSIT Minor, installment - in multiples pm Insurance
SCHEME Association , ₹100/- or in of 1 month. cover-Up to
Club , Society , multiples Rs. 2 lakh to
Trusts thereof individual
Educational Maximum account
Institutions, limit of Rs.5 holder in
Municipality / lakh for an Regular
Panchayat / individual per accounts,
Govt. and quasi- month and this
Govt. body facility is
Co-operative available to
society / the first
Religious / person in

61
recurring Eligibility _ Minimum- Period of Penalty _ Pre -mature At par
deposit Maximum Deposit Withdrawal payment
Deposit
Amount

Charitable Joint
Institution accounts,
NRI(s) etc. with
installment
of ₹ 5000/-
& above
per month.
PNB SPECIAL All Govt. minimum 6 months to no penalty Not allowed base only
RECURRING Institutions, Pvt. ₹10/-, acc to 120 months without prior on the
DEPOSIT Institutions, PF approval of branch
SCHEME PSUs, Corporate deductions of the
Bodies etc. employees, ( institution
in multiples
of Rs.1)
PNB the same as PNB The 6 months to no penalty 0.5% No inter-sol
SYSTEMATIC RECURRING maximum 60 month , transaction
DEPOSIT DEPOSIT core monthly not charges
PLAN SCHEME except installments necessarily in applicable
NRIs amount multiples of 1
restricted to month
Rs. 50,000/-
Per maximum
customer
monthly
installment is
Rs. 5.00 lakhs.

62
 Govt. Deposit Schemes
8
SOVEREIGN GOLD BOND SCHEME 2022-23

Sovereign Gold Bond is issued by the Reserve Bank of India on behalf of the Government of India.

Eligibility: Resident individuals, HUFs, Trusts, Universities and Charitable Institutions.

Denomination: denominated in multiples of gram(s) of gold with a basic unit of One gram.
Tenor: Tenor is eight years with an option of premature redemption after 5th year to be
exercised on the date on which interest is payable.
Minimum size: Minimum permissible investment will be One gram of gold.
Maximum limit: 4 Kg for individual, 4 Kg for HUF and 20 Kg for trusts and similar entities per
fiscal year (April-March).
Joint holder: In case of joint holding, the investment limit of 4 Kg will be applied to the first
applicant only.
Issue price: Price of SGB will be fixed in Indian Rupees on the basis of simple average of closing
price of gold of 999 purity, published by the India Bullion and Jewellers Association Limited
(IBJA) for the last three working days of the week preceding the subscription period.
The issue price of the SGBs will be less by ₹50 per gram for the investors who subscribe
online and pay through digital mode.
Payment option: Through cash payment (upto a maximum of ₹20,000) or demand draft or
cheque or electronic banking.
Redemption price: will be in Indian Rupees based on simple average of closing price of gold of
999 purity, of previous three working days published by IBJA Ltd.
Interest rate: fixed rate of 2.50 percent per annum payable semi-annually
Tax treatment: The interest on SGBs shall be taxable as per the provision of Income Tax Act,
1961 (43 of 1961).
The capital gains tax arising on redemption of SGB to an individual is exempted.
Tradability: SGBs shall be eligible for trading.
Commission: one percent of the total subscription received by the receiving office.

PUBLIC PROVIDENT FUND SCHEME

OPENING OF AN ACCOUNT
An individual can open only one PPF account in his/her own name either in post office or
in the bank.
An individual can also open one account on behalf of each minor or a person of unsound
mind of whom he is the guardian.

63
 A Public Provident Fund account on behalf on a minor can be opened by either father or
mother. Both the parents cannot open a separate account for the same minor.
Only one PPF account can be opened in one name.
If two PPF accounts are opened by a subscriber in an individual name by mistake, the
second account will be treated as irregular account and will be closed and will not carry any
interest, or the two accounts are amalgamated into one with the approval of the
Government of India, Ministry of Finance (DEA).
Non Resident Indians are not eligible to open an account under the Public Provident Fund
Scheme.
If a resident, who subsequently becomes Non Resident Indian during the currency of the
maturity period prescribed under Public Provident Fund Scheme, may continue to subscribe
to the Fund till its maturity on a Non Repatriation Basis.
There is no bar in opening a PPF account by an illiterate subscriber.
The blind person will be treated as illiterate subscriber for this scheme.
There is no maximum limit of age for a person to open a PPF account. A person of any age
can open an account.
A Power of Attorney holder can neither open a PPF account nor operate any PPF account
on behalf of a subscriber
PPF account can not be opened in joint name.
PPF account can also be opened by IBS Retail user by using Internet banking.
DEPOSIT IN THE ACCOUNT:-
Minimum initial deposit of Rs. Five Hundred only and thereafter deposit of any sum in
multiple of Rs Fifty can be made subject to not more than Rs.One lakh Fifty thousands
in an account during a F.Y in one lump sum or in installments.
Maximum limit of Rs one lakh fifty thousand by an individual, shall be inclusive of the
deposits made in his own account and in the account opened on behalf of the minor.
Any account in which the account holder, having deposited five hundred rupees in the initial
year, fails to deposit the minimum amount in the following years, shall be treated as
discontinued.
An account treated as discontinued may be revived during its maturity period on payment
of a fee of fifty rupees along with arrears of minimum deposit of five hundred rupees for
each year of default.
NOMINATION:- A subscriber may nominate one or more persons to receive the amount
standing to his/her credit in the event of his/her death. NRIs can not be made nominees.
INTEREST: @7.10%
No interest will be paid on matured PPF account in the name of NRI/HUF.
LOAN FACILITY: The first loan in the third financial year from the financial year in which
the account was opened.
Amount of loan: restricted to 25% of the balance including interest at the end of
the first financial year.
Loan facility in a PPF account shall be available up to the end of the 5th financial
year from the end of the year in which the initial subscription was made.
WITHDRAWAL FROM ACCOUNT:

64
 Any time after the expiry of five years from the end of the year in which the account was opened.
WITHDRAWAL AMOUNT: an amount not exceeding fifty per cent. of the amount that stood
to his credit at the end of the fourth year immediately preceding the year of withdrawal or at
the end of the preceding year, whichever is lower.
The facility of withdrawal may be availed only once in a year only from the accounts which have
not become discontinued.
TRANSFER OF ACCOUNT: can be transferred from one Bank to another or one Branch to other
Branch. The account standing in any Bank or Post Office can also be transferred to our Bank
and vice versa.
CLOSURE OF ACCOUNT: Any time after the expiry of fifteen years from the end of the year in
which the account was opened.
EXTENSION OF THE ACCOUNT: The account holder on the expiry of fifteen years from the
end of the year in which the account was opened, may extend his account and continue to make
deposit for a further block period of five years.
PREMATURE CLOSURE OF ACCOUNT:-
An account holder shall be allowed premature closure of his/her account on any of the following
grounds, namely:-
a. Treatment of life threatening disease of the account holder, his/her spouse or
dependent children or parents, on production of supporting documents and medical
reports confirming such disease from treating medical authority;
b. Higher education of the account holder, or dependent children on production of
documents and fee bills in confirmation of admission in a recognized institute of higher
education in India or abroad;
c. On change in residency status of the account holder on production of copy of Passport
and visa or Income tax return.
EXEMPTION UNDER INCOME TAX/ WEALTH TAX:- Contribution made to the PPF account
every year are eligible for tax Deductions under section 80C of the Income Tax Act 1961 up to
the limit of Rs.1.50 lakh per year.
Interest earned and maturity proceeds also exempted from income tax.

SUKANYA SAMRIDDHI ACCOUNT SCHEME

Opening of Account:
The account may be opened by one of the guardian in the name of a girl child, who
has not attained the age of ten years as on the date of opening of the account.
An account under this Scheme may be opened for a maximum of two girl children in
one family More than two accounts may be opened in a family if such children are born
in the first or in the second order of birth or in both, on submission of an affidavit by
the guardian supported with birth certificates of the twins/triplets regarding the birth
of such multiple girl children in the first two orders of birth in a family.
Deposits:
The account may be opened with a minimum initial deposit of two hundred and fifty rupees
and in multiples of fifty rupees thereafter. deposits shall be in multiples of fifty rupees subject

65
 to the condition that a minimum of two hundred and fifty rupees shall be made as deposit in a
financial year in one account.
The total amount deposited in an account shall not exceed one lakh fifty thousand rupees in a
financial year:
Deposits can be made in the account till the completion of a period of fifteen years from the
date of opening of the account.
Premature closure of Account:
In the event of death of the account holder, the account shall be closed immediately on
application in Form-2.
No premature closure of an account shall be made before completion of five years.
Withdrawals:
Withdrawal of up to a maximum of fifty per cent of the amount in the account at the end of the
financial year preceding the year of application for withdrawal, shall be allowed for the purpose
of education of the account holder and such withdrawal shall be allowed after the account
holder attains the age of eighteen years or has passed tenth standard, whichever is earlier.
Closure on maturity:
The account shall mature on completion of a period of twenty-one years from the date of its
opening.
The closure of the account may also be permitted before completion of twenty-one years if the
account holder on an application makes a request for such closure for the reason of intended
marriage of the account holder on ( not be less than eighteen years of age on the date of
marriage).
Tax Benefits:
Amount invested up to Rs.1.50 lakh p.a. is exempted under Sec. 80C under option I of income
tax act 1961. The amount invested, interest earned and maturity amount is tax free.

THE SENIOR CITIZENS SAVINGS SCHEME, 2004 (SCSS)

Opening of an account:
An individual fulfilling the following conditions :
who has attained the age of sixty years on the date of opening of the account;
who has attained the age of fifty-five years or more but less than sixty years, and who has
retired on superannuation or otherwise on the date of opening of an account , subject to
the condition that the account is opened by such individual within one month of the date
of receipt of the retirement benefits.
The retired personnel of Defense Services (excluding Civilian Defense employees) shall be
eligible to open an account under this Scheme on attaining the age of fifty years subject to
the fulfillment of other specified conditions.
Both the spouses can open single account and joint accounts with each other with the
maximum deposit of up to Rupees thirty (30) lakh in each account provided both are
individually eligible to open the account.
Minimum deposit of one thousand rupees or any sum in multiples of one thousand rupees
not exceeding thirty (30) lakh rupees.

66
 Provided that the deposits in the account shall be restricted to the retirement benefits
received, or fifteen lakh rupees, whichever is lower.
There shall be only one deposit in the account
Mode of deposit : The deposit under these rules may be made:
(i) In cash, if the amount of deposit is up to rupees one lakh.
(ii) By cheque or demand draft drawn in favour of the depositor
(iii) By any electronic mode
Nomination: - depositor may nominate a person or persons who, in the event of death of the
depositor, shall be entitled to payment due on the account.
Nomination facility shall be available in the case of joint account also. However, in such case,
the joint holder will be the first person entitled to receive the amount payable in the event of
death of the depositor and the nominee’s claim shall arise only after the death of both the
depositor and the joint holder.
Closure of account:
The deposit shall be paid on or after the expiry of five years or after the expiry of eight years
where account was extended from the date of the opening of the account.
Premature closure of account :
The account holder may withdraw the deposit and close the account subject to the following
conditions, namely:-
(i) In case, the account is closed before one year after the date of opening of account, interest
paid on the deposit in the account shall be recovered from the deposit and the balance shall
be paid to the account holder.
(ii) In case the account is closed after the expiry of one year but before the expiry of two years
from the date of its opening, an amount equal to one and a half per cent of the deposit shall
be deducted and the balance shall be paid to the account holder
(iii) In case the account is closed on or after the expiry of two years from the date of its opening,
an amount equal to one per cent of the deposit shall be deducted and the balance shall be paid
to the account holder.
Extension after maturity:
The account holder may extend the account for a further period of three years by making an
application in Form-4 within a period of one year from the date of maturity.
Extension of an account under the scheme shall be available only once.
Provision of Income Tax and TDS:
Investment in SCSS qualifies for deduction under Section 80C of the Income-tax (I-T) Act.
However, this tax benefit is under the overall current ceiling of Rs. 1.5 lakh per annum fixed for
all investments under Section 80C. Section 80C benefit is available in the financial year in which
the deposit is made in SCSS.
Loan against Deposits pledging the deposit / account under the SCSS, 2004 for obtaining
loans, has not been permitted.

67
 Digital Products & Services
9
INTRODUCTION OF FACILITY OF DISABLE/BLOCK DEBIT CARD THROUGH WHATSAPP
BANKING

The facility of Disable/Block debit card is available through the

following channels: 1. PNBONE
 Now, following 7 non-financial services are available through
WhatsApp Banking: 2. Internet Banking

3. Call Centre
1. Balance Inquiry 4. ATM
2. Last 5 Transactions 5. Branch
3. Request Cheque Book 6. By sending SMS
4. Stop Cheque HOT<space>Card Number
to 5607040 from registered
5. Register e-statement
mobile number of the
6. Block UPI
customers.
7. Disable/Block Debit Card
7. WhatsApp Banking

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 73/2023

DISCONTINUATION OF “CASH POINTS” ON FDRs THROUGH PNB ONE

 The scheme providing “Cash Points” for Five FDRs to customers in PNB One
App is discontinued w.e.f. 19.09.2023. “Cash Points” on first transaction to
customers in PNB One will remain in force.
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 75/2023

ENABLE TRANSACTION FACILITY THROUGH AADHAAR OTP

Enable Transaction facility” using Debit Card credentials is available, to further facilitate the
customers, “Enable Transaction facility” has been extended through Aadhaar OTP authentication
also.
Detail steps to enable transaction facility through Aadhaar OTP
(1) Go to “Trouble Sign in” on pre-login screen
(2) Click “Enable Transaction Facility”
(3) Enter User ID and OTP
(4) Select authentication mode as “Aadhaar OTP”

68
 (5) Enter Aadhaar Number and OTP
(6) After verification user will Set TPIN and Transaction password if user_ID is registered for both
IBS and MBS facility. In case of only MBS facility, user can set TPIN.
(7) After entering above details user profile will be changed and user is enabled for transaction
facility.

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 72/2023

TRANSACTION AUTHENTICATION FOR FUND TRANSFERS IN PNB ONE – MODIFICATIONS

OTP have been waived from below mentioned modules for transaction limit up to ₹ 5000:
(1) Fund Transfer: Intrabank (within PNB) & Interbank i.e., NEFT & IMPS
(2) UPI Transaction: Pay by VPA, Pay by Account & IFSC & Approve to Pay

However, transaction authentication for Quick Fund Transfer (Within Bank, IMPS as Account & IFSC,
IMPS-MMID) & Pay to Contact modules where beneficiary addition is not required will remain as-is i.e,
TPIN and OTP irrespective of the transaction amount.
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 67/2023

LINKING OF RUPAY CREDIT CARD ON UPI

Process flow:
1. Customer will be able to list his/her Credit card on BHIM PNB or any enabled UPI platform, on
the basis of mobile number and selected issuer bank.
2. Customer shall set the UPI PIN by validating last 6 card digits and card expiry, followed by
OTP.
3. Customer can start transacting with his/her Credit Card using UPI and validation by UPI PIN.
4. Customer can also do transaction enquiry and balance enquiry.
Note: Cash withdrawal at merchant’s location, P2P and P2PM transactions will not be
permitted through this functionality.
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 66 /2023

UPI Global – for foreign outward remittance

Payments through UPI can be accepted in following countries: UAE, Nepal, Bhutan, Singapore,
Japan, Mauritius and Thailand
 Using this functionality customer can make payments to international merchants using scan &
pay feature on BHIM PNB App.
Process flow
1. Customer will activate his UPI Global by logging into BHIM PNB or any UPI enabled app and
clicking on “Activate UPI International”.
Present Transaction Limit:
2. Customer will choose the validity period (maximum period is 3
months). Per Transaction Limit 10000/-
3. The UPI Global activation will be account-wise. The customer will Per day Transaction Limit 25000/-
authenticate the activation request with UPI pin.
4. Customer gets activated for UPI Global payments
5. Customer visiting abroad scans the international QR using UPI Global Enabled App.

69
 6. The QR details will be validated and the customer will be able to view the merchant details,
amount in foreign currency, conversion rate and amount in INR.
7. Customer will provide the consent to pay the mark-up fee to proceed further and approve the
transaction by providing his UPI PIN.
8. The customer account is debited in INR and merchant account is credited in the foreign
currency.
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 65 /2023

INTEROPERABLE CARD-LESS CASH WITHDRAWAL (ICCW) USING UPI

This service facilitates customers who are live on UPI, to withdraw cash from any participating
banks’ ATMs (enabled for UPI- ICCW) without using their card.
 Process Flow:
1. Customer selects the option “UPI cash withdrawal” at the ATM.
2. ATM will prompt the customer to enter the
Present Transaction Limit:
withdrawal amount.
Per Transaction Limit 10000/-per account in
3. After entering the amount, a single dynamic
multiple of ₹100 only
QR code shall be displayed on the ATM
screen. Per day Transaction Limit 25000/-
4. User to Scan the QR code using any ICCW No. of transactions 5 per day
enabled UPI App on his mobile and authorize allowed
the transactions using UPI PIN.
5. Once the amount is debited in UPI, user to select “Press here for cash” on ATM.
6. Cash will be dispensed to customer and transaction will be completed.
 Features of ICCW Transactions using UPI:
1. Interoperable
2. Card-less Transactions:
3. Customer Convenience:
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 64 /2023

ONBOARDING ON RETAIL INTERNET BANKING USING AADHAAR OTP

Earlier, online Self-registration and Password Reset facility has been provided to customers
through authentication using Debit Card on Retail Internet Banking site.
Self-registration using Aadhaar OTP was introduced in PNB One vide DBTD Circular No.
92/2022 dated 17.12.2022.
 Online Self-registration and Password Reset facility using Aadhaar OTP has been extended to
Retail Internet Banking as well.
Pre-requisites for using this facility are as under:
1. Customer age should be 18-75 years.
2. Account type allowed are Savings, Current & Overdraft Account with mode of operation as
Self, E/S, F/S, Any One or Survivor.
3. Aadhaar No. must be available in CRM of Customer.

Process for registration using Aadhaar OTP:

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  Step 1: Visit https://pnbibanking.in or https://netbanking.netpnb.com and click on “Retail
Internet Banking”.
 Step 2: Click on “New User?”, two options will be provided:
(i) Register with Debit Card
(ii) Register with Aadhaar OTP
On clicking “Register with Aadhaar OTP”, customer will have to give consent for Aadhaar based
authentication and proceed to continue button.
 Step 3: On the next page, customer will be asked to enter:
(i) Account Number
(ii) PAN Number or Date of Birth
(iii) Registration Type (Internet Banking/ Both Internet & Mobile Banking)
 Step 4: After entering the above details, click on continue button. After validation of details
with CBS, OTP will be delivered on registered mobile number seeded in the account. On
successful verification of OTP, user has to enter Aadhaar number for validation from CBS &
UIDAI.
 Step 5: After validation of Aadhaar from CBS & UIDAI, OTP will be delivered on mobile
number linked with Aadhaar. Customer to select Type of facility (View/ View and Transaction)
and enter Aadhaar OTP.
On successful authentication of Aadhaar OTP, option to set Login Password (IBS), Transaction
password (IBS), SMS Banking Password and TPIN (MBS) will be provided based on the facility
selected.
 Step 6: On next screen, message of “Successful Registration” is displayed along with
“Customer ID”, which will be used for login. Now customer can proceed to login.

Process for resetting password using Aadhaar OTP:

 Step 1: Enter User ID on Retail Internet Banking login page and click on continue.
 Step 2: On next page, click on “Forgot Password”, two options will be provided:
(i) Password reset using Debit Card
(ii) Password reset using Aadhaar OTP
On clicking “Register with Aadhaar OTP”, customer will have to give consent for Aadhaar based
authentication and proceed to continue button.
 Step 3: On the next page, customer will be asked to enter:
(i) User ID
(ii) PAN Number or Date of Birth
 Step 4: After entering the above details, click on continue button. After validation of details
with CBS, OTP will be delivered on registered mobile number seeded in the account. On
successful verification of OTP, user has to enter Aadhaar number for validation from CBS &
UIDAI.
 Step 5: After validation of Aadhaar from CBS & UIDAI, OTP will be delivered on mobile
number linked with Aadhaar. On successful authentication of Aadhaar OTP, option to set
Login Password and Transaction Password will be provided based on customer’s existing
profile (View/ View and Transaction).
 Step 6: On next screen, message of “Password changed successfully” is displayed. Now,
customer can proceed to login.

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This feature will also allow user to self-enable his/her IBS profile disabled for login - due to inactivity
since last 360 days or due to consumption of maximum allowed password attempts for IBS. User can
also be enabled using Debit Card credentials.

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 61/2023

PNB ONE -TPIN ACTIVATION THROUGH BRANCH

In PNB One, Transaction Password was replaced with 4-digit Transaction PIN (TPIN) in order to
make all financial & non-financial transactions more user friendly.
Presently, customers can Set/Reset their TPIN using below mentioned methods:
(i) Using Transaction Password
(ii) Using Debit Card credentials
(iii) Using Aadhaar OTP
Now, functionality to set/reset TPIN in PNB One through Branch have been introduced.
Using the feature, customer can set TPIN through branch mode in PNB One. After setting
TPIN, a Reference Number will be generated and TPIN will be in disable mode. Customer have
to visit the branch within 7 days to get the Reference number verified.

Steps to set/reset TPIN through Branch mode in PNB One are as follows:
(i) Login into PNB One
(ii) Go to My Profile Menu  Set TPIN through Branch
(iii) Enter OTP received on registered mobile number
(iv) Enter new TPIN and confirm TPIN
(v) After Click Submit button a Reference Number will be generated. One SMS of Reference
ID will also be sent to registered mobile number.
(vi) After generation of reference number, customer needs to submit request to branch
quoting the reference number for verification.
(vii) Branch will verify the Reference number in ADCREQ menu after proper due diligence of
customer.
(viii) After verification TPIN will be activated and user can perform transaction from PNB One.

Steps for TPIN activation from CBS are as follows –

(i) Open ADCREQ menu
(ii) Select Choice – T for Activate TPIN
(iii) Select Function – A for Activate
(iv) Enter Customer ID & Reference Number and click “Go”
(v) After making entry from branch maker ID TPIN Reference number will be verify by checker
ID using functionality “V” verify in ADCREQ menu
(vi) After verification TPIN will be active on real time

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 53 /2023

SCHEME FOR GIVING “CASH POINTS” TO CUSTOMERS ON FIRST FINANCIAL TRANSACTION

AND FD CREATION THROUGH PNB ONE

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New scheme for rewarding customers with Cash Points for their first financial transaction and
creation of FDs through PNB One is being introduced w.e.f. 22 June 2023.
Details of Cash Points Scheme is as below:
 Eligible Transactions:
(i) First transaction through PNB One (except transfer to own PPF accounts, own
Sukanya Samriddhi accounts, Own Savings/ OD/ Current/ Loan Account/ Credit Card,
Sovereign Gold Bond Purchase, Open FD/RD and Tax Payment) will be eligible for 25
cash points.
(ii) First 5 eligible FDs created using PNB One (25 Cash points for each eligible FD).
FD will be eligible for Cash points only if the minimum deposit amount is ₹10,000/- and
maturity period is minimum 1 year (no restriction on pre-mature closure flag). Now, for FDs
scheme of cash points has been discontinued vide circular DIGITAL BANKING
TRANSFORMATION DIVISION CIRCULAR NO. 75/2023
 Cash Points: 25 Cash points will be credited for each eligible transaction.
(1 Cash Point = 1 rupee)
 Customers eligible for Cash Points:
(i) New Customers: Customers who have never performed any financial transaction
through PNB One can avail Cash points on performing first financial transaction and
also by opening 5 eligible FDs through PNB One.
(ii) Existing Customers: Customers who have done any financial transaction through
PNB One before implementation of Cash Points Scheme can avail 25 Cash points 5
times by opening 5 eligible FDs through PNB One.
 Customer will be able to view total Cash points accumulated in “My Cash Points” option under
“My Profile”
 Cash Points can be redeemed in multiples of 25 only.
 Cash Points accumulated in the profile of the customer will be available for redemption till
31st March 2024.

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 47/2023

UPI 123PAY:
With a view to on-board feature phone users on UPI platform, NPCI has introduced 123PAY.
UPI 123PAY is an instant payment system for feature phone users who can use unified payments
interface payment service in a safe and secure manner without internet connectivity. Through UPI
123PAY, feature phone users will now be able to undertake a host of UPI transactions through
pre-defined IVR number.
IVR number for PNB UPI 123PAY – 9188123123
Services under 123 PAY:
Registration flow:
1. Customer calls the IVR number-9188123123.
2. Customer is requested to select the language.
3. Customer is prompted to speak the name of the bank through which he wishes to perform
transactions.
4. The customer speaks the name of the bank.

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5. The solution fetches the accounts of the customer and speaks up the last 4 digits of the account
number (eg. Press 1 for account ending with 1234).
6. The customer chooses the desired account.
7. The solution informs the customer if UPI PIN is already set for the account or not.
a) If PIN is already set, customer may proceed for money transfer/Balance enquiry
b) If not, customer can set UPI PIN.
Set UPI PIN:
1. In case customer wishes to set UPI PIN, the customer will be prompted to enter last 6 digits of
debit card through keypad.
2. The customer is then prompted to enter the expiry date of the card.
3. The customer is then prompted to enter the OTP (received from the issuer bank)
4. The customer then enters the 6 digit UPI PIN.
5. The customer is informed that the UPI PIN is set.

Payment:
Transaction Limit:
The customer calls the IVR and press 1 for Money Transfer flow.
Per Transaction Limit 5000/-
Through mobile number
Per day Transaction 1,00,000/-
a) Customer enters the mobile number of the beneficiary
Limit
b) Customer enters UPI PIN through keypad
c) Customer is informed of the status of the transaction
Balance Enquiry:
The customer calls the IVR and press 3 for balance enquiry.
1. The IVR solution speaks the name of the bank and last 4 digits of account number.
2. The customer enters UPI PIN through keypad.
3. The IVR solution speaks the balance available in the customer account.
Manage Account:
The customer calls the IVR and press 4 for change UPI PIN and 9 for change in default language.
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 45/2023

ENHANCEMENT IN CARDLESS CASH WITHDRAWAL FACILITY

This facility is allowed for Savings and Current Account having mode of operation as “Self” &
“Proprietorship” respectively.
Now this facility has been extended to Savings Account having mode of operation – “Either or
Survivor” as well. Customer can withdraw cash after making request from PNB One or Internet
Banking.
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 44 /2023

BULK FUND TRANSFER FACILITY IN PNB ONE

Under this facility, customer can initiate fund transfer (intrabank, IMPS, NEFT) upto 10 beneficiaries
at a time using following steps:
(i) Login into PNB One
(ii)
(iii) Select Debit Account Number

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 (iv) Select Registered Beneficiary Account and enter amount.
(v) Customer can select maximum 10 beneficiaries at a time.
(vi) Remarks column is optional.
(vii) Bulk fund transfer will be authenticated via TPIN and OTP.
(viii) Customer can also download and share the success report in pdf format.
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 43/2023

Email- Registration on WhatsApp बैंककिंग :

Presently available on 1> WhatsApp Banking, 2> PNB One/IBS, 3> Call Centre; 4> SMS ESTMT _Last 4
digit (A/c)_mail ID to 5607040 5>Branch UPEMAIL.
Shri Amarnath Yatra 2023 - Registration of Pilgrims:
Amount – 120 – (105 – SASB; 15-Bank Commission) with GST
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 32 /2023

OTP ON E-MAIL REGISTRATION FACILITY IN PNB ONE

Steps for OTP on Email registration from PNB One are as follows -
(i) Login into PNB One
(ii)
(iii) An option has been provided to enter email_ID and enable OTP delivery to customer’s
registered Email ID –
Register for OTP on Email: Yes
(iv) Customer request will be authenticated via TPIN and OTP on Registered Mobile
Number.
(v) After successful authentication, a verification link will be sent to customer’s registered
E-mail ID. The verification link will be valid for 72 hours.
(vi) After successful verification of link by customer, OTP for Mobile Banking transactions
will also be sent on registered E-mail ID of the customer, in addition to SMS on
registered mobile number.
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 39/2023

UPI REGISTRATION FOR NRO ACCOUNTS

Following schemes have been added to cater NRO Customers:
Scheme Code Scheme Description
SBNRO Saving Bank- NRO
CANRO Current Account-NRO

UPI registration for above scheme code are allowed as per below criteria:
Parameter Criteria
Mode of operation Self
Constitution Code 001
Registered mobile Number Indian

Payments permitted through UPI are as under:

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Category Type of Payment
Debit NRO A/C
Person-to-Person (Domestic) Domestic Credits – Yes
Credit to NRO Accounts – No
Credit to NRE Accounts - No
Person-to-Merchant (Domestic) including UPI Lite Domestic Credits - Yes
Bill Payment/ BBPS Domestic Credits - Yes
ASBA & RBI Retail Direct Scheme No

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 37 /2023

BANKING SERVICES THROUGH WHATSAPP IN BENGALI AND PUNJABI LANGUAGE:

Customers can now avail Banking services through WhatsApp in four languages i.e. English, Hindi,
Bengali and Punjabi.
Customers need to navigate to the below for selecting their preferred language:
 All Services
 My Setting Option
 Language Selection
 Options
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 35/2023

INTRODUCTION OF PNB SHOPPE (E-MARKET PLACE) IN PNB ONE AND INTERNET

BANKING:
In view of the growing importance of e-market places in Bank’s channels, our Bank is now
introducing PNB Shoppe in PNB One and Internet Banking. PNB Account holders will now be able
to earn extra rewards for their day to day shopping needs.
This option is available on home page of PNB One under “Popular” section and under “Value
Added Services” in Internet Banking.
Process flow of PNB Shoppe:
Step 1: Click on ‘PNB Shoppe’ on PNB One home screen
Step 2: Accept terms and Conditions and click on ‘Start Shopping’
Or
Click on ‘PNB Shoppe’ available under Value Added services in Internet Banking and accept terms
& Conditions.

PNB Shoppe homepage will open.

Step 3: Search desired product.
Step 4: Compare the prices at various sites.
Step 5: Add product to cart.
Step 6: Complete the payment.
Earned reward points can be seen under “Shopping trips” option. Points and shopping history is
available after 1.
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 31/2023

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QR CODE GENERATION THROUGH PNB ONE AND RETAIL INTERNET BANKING:
QR Code Generation facility has been introduced in PNB One and Retail Internet Banking.
Customers can now display QR Code to receive payments instantly through UPI. The QR Code can
also be downloaded and shared for receiving payments.
The steps for QR Code Generation are as follows-
PNB One Retail Internet Banking
 Login to PNB One  Login to Retail Banking
 Tap on UPI  Scroll to UPI
 Generate QR Code  Click on manage VPA
 Select VPA & Account Number  Select VPA & account Number
 View QR Code  Download QR

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 30/2023

ADDITION OF SCHEME CODES FOR UPI REGISTRATION:

Sno. Scheme Description Sno. Scheme Description
Code Code
1 SBARK PNB AGNI RAKSHAK FOR 37 SBSSO PNB Shikshak Samman-
AGNIVEERS OD
2 SBSLT PNB SELECT SAVING 38 SBBDA Saving Fund Basic Dep
ACCOUNT A/C
3 CATWN PNB TWIN CURRENT 39 SBARO SB-PNB Arogya Scheme
ACCOUNT
4 SBYUV Pnb Yuva Sf Account 40 ODSUR Overdraft Suraksha
5 SBWSL Saving Fund Without Cheque 41 ODSTF Overdraft (Staff)
Book
6 SBVID Pnb Vidyarathi Sf Account 42 ODSPS OD Spectrum Deposit
Staff
7 SBTFS SB-Total Freedom Salary 43 ODSPR OD Spectrum Deposit
8 SBSUR Savings Fund Suraksha 44 ODSCL Overdraft (Staff) - Clean
9 SBSTF Savings Fund Staff 45 ODSAN Overdraft-PNB Sanjeevani
10 SBSSS SB-Pnbshikshak Sammani 46 SBBDA Saving Fund Basic Dep
A/C
11 SBSPT Saving fund Platinum salary 47 SBARO SB-PNB Arogya Scheme
12 SBSPS PNB Prudent Sweep(Staff) 48 ODPRO OD - PNB Professional
13 SBSPR Saving fund premium salary 49 ODPRH Over draft Personal(H/L)
14 SBSNR Saving fund Silver Salary 50 ODMUD OD Mudra
15 SBSML Small Saving Fund 51 ODMED Overdraft-Medical
Practioner
16 SBSGR Saving fund Gold salary 52 ODIPR OD against Immovable
Prop
17 SBSAL Saving Fund Salary 53 ODGEN Overdraft ( General)
18 SBPWS Pnb Power Saving(Wd Sweep) 54 ODDEP OD against Bank’s own
deposit
19 SBPWR Pnb Power Saving(No Sweep 55 ODAST OD Anupam (Staff)

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 20 SBPSS Staff Pension saving scheme 56 ODAGN OD Anupam ( General)
21 SBPRM Savings Fund Premium Cust 57 CSMR9 CA-S/Roamer T+1
Suraksha
22 SBPPS PNB Prudent Sweep(Ffd) 58 CSMR6 CA-S/Roamer Daily Sweep
23 SBPEN Savings Fund Pension 59 CSMR5 CA-S/Roamer T+1
24 SBNPS Savings Fund Pension 60 CSMR4 CA-PNB Platinum-
S/Roamer4
25 SBMIT Saving Fund Mitr 61 CSMR2 CA-PNB Gold S/Roamer2
26 SBMIN PNB Junior SF Account For 62 CSMR1 CA-PNB Silver S/Roamer1
27 SBHSP SF Haryana Social Sec Pen 63 CAVIK PNB Vikas Current
Account
28 SBHES SB-TFS Iind Variant 64 CAVAI Current Account Vaibhav
29 SBGEN Savings Fund General 65 CASUR Current Account Suraksha
30 SBFIN Saving Fund Mitr 66 CASMR C/A-Pnb Smart Roamer
31 SBDPS PNB Rakshak Scheme 67 CASAM PNB Samridhi Current
Account
32 SBDPO SB-Pnb Raksha Karmi-OD 68 CAPOS CA–POS(Point of Sale)
33 SBBST Saving Fund Best Customer 69 CAGEN Current Account General
34 SBARK SB- Agni Rakshak for 70 CAGAU Current Account Gaurav
Agniveers
35 ODPER Overdraft (Personal) 71 CATWN PNB Twin Current Account
36 SBSLT Saving Bank Select account

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 24 /2023

PNB Verify App: This app has been discontinued from 21.03.23. Because the app supported device
binding and not SIM binding. DBTD 26/2023.

OTP ON E-MAIL IN RETAIL INTERNET BANKING

The steps for registration are as follows-

 Through Retail Internet Banking

1. Customer to navigate to My Shortcuts  Manage E-mail Alerts
2. Customer can also navigate to Personal Settings  Manage E-mail
Alerts.
3. Alternatively, Customer can also navigate to Other Services  Service Requests  New
Requests  Manage E-mail Alerts.
4. The customer will not be able to enter/edit the registered Email ID. Existing registered Email ID
will be displayed to the customer. For updating, customer to either use PNB One or visit branch.
5. An option has been provided to enable OTP delivery to customer’s registered Email ID –
6. Register for OTP on Email: Yes
7. Customer request will be authenticated via Transaction Password and OTP on Registered
Mobile Number.
8. After successful authentication, a verification link will be sent to customer’s registered E-mail
ID. The verification link will be valid for 72 hours.

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 9. After successful verification by customer, OTP for Retail Internet Banking transactions will also
be sent on registered E-mail ID of the customer, in addition to SMS on registered mobile
number.
 Through Branch
1. Branch has to obtain request from customer for availing the facility of OTP on E-mail. After due
diligence, the request should be entered in ALERTS menu in CBS through maker-checker.
2. In ALERTS menu, maker to select function -
-ADD if the customer is not registered for SMS and E-mail alerts
-MODIFY if the customer is already registered for SMS and Email alerts
3. In the option SMS through? branch user to select-
-Email- For modification in E-mail ID.
-Mobile- For modification in mobile number.
-Both Mobile and Email- For modification in both Mobile and E-mail ID.
4. In the above step, if maker selects Email or Both Mobile and Email, the option of OTP through
Email will be displayed. The maker has to select Y to register the customer for OTP on E-mail
and submit.
5. On verification by checker, a verification link will be sent to customer’s registered E-mail ID. The
verification link will be valid for 72 hours.
6. After successful verification by customer, OTP for Retail Internet Banking transactions will also
be sent on registered E-mail ID of the customer, in addition to SMS on registered mobile
number.

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 15/2023

SMS ALERTS- GUIDELINES AND REVISION IN CHARGES

Registration: Categories for registration of SMS Alerts in “Alerts” Menu option

Category Constitution Codes in CRM
Retail 001-Individual 002- Joint
Corporate All except 001 & 002
Either Retail or Corporate 009- Partnership
(depending on the digital channel requested by 011- Sole Proprietorship
the customer)

The Mandatory Alerts are as under-

1. OTP for Internet Banking, Mobile Banking, Debit Card transactions.
2. SMS Alerts for transactions through Alternate Delivery Channels.

All other Alerts would fall under Non-Mandatory category. The threshold limits for the Alerts are as
under:-
Mode of transaction Threshold limit
Transactions through Branch Alert is sent for every transaction of ₹1000/- & above for pension
accounts and ₹5000/- & above for all other accounts.

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 Transactions through Alternate Alert is sent for every transaction, irrespective of amount for all
Delivery channels accounts.

Charges:
Account Type Threshold limit
Saving Account 25 paise per SMS + GST (max ₹15/- + GST per quarter)
Other Than Saving Account 25 paise per SMS + GST (max ₹25/- + GST per quarter)

Any promotional SMS Alert sent to customer shall not be charged.

Exemption from charges
Sno. Account Type To be Checked in CBS
1 Senior Citizen Account Acct Type in CRM should be : SRCTN
2 Vidyarthi Accounts SBVID
3 Mitra Accounts SBMIT
4 Staff Accounts STAFF=’Y’
5 Ex-Staff Account STAFF=’Y’
6 PMJDY Accounts SBBDA

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 10/2023

SETTING UPI PIN THROUGH VIRTUAL DEBIT CARD

Customers can set UPI PIN through virtual debit card in addition to PIN setting through debit card
and Aadhaar based OTP.
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 09 /2023

UPI TRANSACTION LIMITS

Transaction Category Transaction Type Transaction Limits

(Amount in Rs.)
P2P/P2M Collect
P2M Non Verified Offline ‘Share Intent link & pay’ 2,000
‘QR share & pay’
P2P/P2PM Pay
P2P Confirm collect 1,00,000
P2M All
P2M# Verified Specific Categories

Capital Markets*
All 2,00,000
Collections**
Insurance
Foreign Inward Remittance (FIR)
Preapproved Disbursement***
Initial Public Offering (IPO)
G Sec through RBI Retail Direct
Scheme (RDS)

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*Capital Markets includes AMC, Broking, Mutual Funds, etc.
** Collections include B2B collections, Credit card payments, Loan re-payments,EMI collections etc.
*** Excluding cashback MCC -5969
# Merchant added to “Verified Merchant” list by acquiring banks
MCC- Merchant Category Code
Max. no. of virtual Payment address(VPA) per Payment Service Provider(PSP) – 3

Restrictions on UPI transactions for both new users and existing users:

Txn Type Send Money/ Collect Request Acceptance

User P2P P2M or P2PM
New User User can transact up to Rs.5000 per day for first day after 1st successful transaction
and including 1st transaction.

Amount Limit is to be taken together for Send Money and Collect Request Acceptance.

Existing User can make 20 transactions per day through his No Limit
User account linked to his registered mobile number

These ten transactions limit per account include both

Send Money and Collect Request Acceptance
transaction types cumulatively.

Txn Type Collect Request Initiation

User P2P P2M or P2PM

New User User can initiate 5 collect requests through all his NA

/ Existing accounts linked to his registered mobile number

per day
User

User categories mentioned above:

 P2P: Person to Person/ Peer to peer [For individual fund transfers]

 P2M: Person to Merchant [For Merchant Payment]
 P2PM: Small merchants with an inward transaction
less or equal to Rs. 1 Lacper month.
Modes of operation allowed in UPI, BHIM & USSD are as under:

Mode Of Description
Operation
ANY Any One Or Survivor
E/S Either Or Survivor
PROP Proprietor
SELF Self

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 Constitution codes allowed in UPI, BHIM & USSD are as under:

Constitution Code Description

001 Individual
002 Joint
011 Proprietorship

DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 06 /2023 & DBTD 91/2022 dated
14.12.2022

ONBOARDING FOR PNB ONE USING AADHAAR OTP DBTD 92/2022 dated 17.12.2022
Currently, Self-Registration for PNB One can be done using below mentioned methods:
(i) Using Debit Card
(ii) Without Debit Card (through security questions)
(iii) “Aadhaar OTP” as additional authentication medium for Self Registration in
PNB Oneand IBS.
Apart from Self Registration, Aadhaar OTP authentication can also
be used for belowmentioned functionalities:

1. Enable User (Pre login): Existing feature to reset

password has been renamed toenable user by authenticating
the request using debit card or Aadhaar OTP.
2. Set/Reset TPIN (Post login): Earlier user was able to
set/reset TPIN by authenticatingusing debit card or IBS transaction
password. Now, user has one more way to set/reset TPIN using
Aadhaar OTP authentication.
3. Set Limits (Post login): Using set limits option, user can
enhance limit of transactionsper day to maximum limit allowed
through channel in a day.

FUNCTIONALITY OF FUND TRANSFER THROUGH IMPS IN CORPORATE INTERNET BANKING

DBTD Cir. 90/2022 dated 14.12.2022
Process to transfer money through “IMPS using IFSC & Account Number” in Corporate Internet

Banking is as under:

Login to Corporate Internet Banking

Click on ‘Transactions’
Select ‘IMPS using IFSC’
Select the ‘Debit account’ & select the ‘Beneficiary’

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 Validate beneficiary account number by clicking ‘Validate Account Number’
Enter the amount and authenticate the transaction using Transaction Password and OTP

Further, following two additional functionalities have been introduced in

Corporate InternetBanking:

Check Status of IMPS transaction- It will enable customers to fetch the

latest status of thetransactions with suspect status.
Name Validation of Beneficiary - It will enable customers to validate the
beneficiary nameon the basis of IFSC Code + Account Number.

The maximum amount that can be transferred per transaction is Rs.5,00,000/-.

MODIFICATION IN USER EXPIRY PERIOD AND SESSION EXPIRY PERIOD IN INTERNET

BANKING AND MOBILE BANKING (refer DBTD Cir. 89/2022 dated 14.12.2022)
APPLICATION USER EXPIRY PERIOD SESSION EXPIRY PERIOD
INTERNET BANKING (RETAIL/
CORPORATE) 360 Days 5 MINUTES
MOBILE BANKING
Earlier 180 Days 8 min (Retail); 10 min
(Corporate)

INSTANT FUND TRANSFER WITHOUT ADDING BENEFICIARY IN RETAIL INTERNET

BANKING
The features of this facility in Retail Internet Banking are as follows
(i) Fund transfer without adding the beneficiary.
(ii) Intra bank & Interbank possible.
(iii) 'Other bank' fund transfers are made instantly using IMPS.
(iv) Maximum limit of ₹10,000/- per transaction to a maximum of 3 transactions per day
DIGITAL BANKING TRANSFORMATION DIVISION CIRCULAR NO. 87/2022

Enhanced security for new users in Retail IBS and PNB One DBTD 81/2022 dated
25.11.2022
₹10,000/- for the first transaction & Maximum 10000/- for first day.
24 hours cooling period after first transaction: After the first financial transaction, the next
financial transaction can be initiated only after the customer completes the 24-hour cooling
period.
Restrictions have also been placed on scheduling the first transaction to a future date.
Relaxations:
I. Transfer in own PPF
II. Transfer in own Sukanya Samridhi Account
III. Transfer in own Saving/Current/OD/Loan/ Credit Card
IV. SGB Purchase
V. ASBA
VI. Open of Term Deposit

83
 VII. Tax payments for government sites integrated with PNB
Discontinue of Attach facility in ADCREQ menu in CBS
w.e.f. 06.04.2023 DBTD 28/23
Since customer no longer have multiple Cust ID as per Conditions required for PNB One
implementation of ICIC guidelines. registration without debit card
Referral based PNB One adoption through BC Agents Mobile number has not been
DBTD 21/23 changed in the last 3 months
(except for new subscriber)
Revised UPI Transaction Frequency Limit DBTD 06/23
Customer should not have
(also mentioned in UPI section)
registered on IBS
o In case P2P – 20 (send money/confirm request) within Age Limit 1860
24 hrs. At least one debit transaction in
The following scheme codes have been added to PNB One the last 6 months (Except new
Customer)
registration without debit card -
Step-1
Sr Scheme Details Download PNB ONE & Choose
no. Code a New Customer
1 SBGEN SAVINGS FUND-GENERAL
Step-2
2 SBSAL SAVINGS FUND-SALARY
3 SBVID SAVINGS FUND-VIDYARTHI SCHEME Enter savings account number,
4 SBSTF SAVINGS FUND-STAFF pan or any other OVD and
5 SBSPT SAVINGS FUND- PLATINUM SALARY DOB
6 SBSPR SAVINGS FUND- PREMIUM SALARY
7 SBSNR SAVINGS FUND- SILVER SALARY
8 SBSGR SAVINGS SALARY- GOLD SALARY Step-3
9 SBPPS PNB PRUDENT SWEEP[FFD] Enter OTP, enter answers to 2
10 SBSPS PNB PRUDENT SWEEP[STF] questions out of 4 questions.
11 SBSSS SB-PNBSHIKSHAK SAMMANI
Step-4
12 SBSSO SB-PNB SHIKSHAK SAMMAN-OD
Set login and transaction
13 SBASG SAVINGS-AUTO SWEEP G DEP
14 SBPRM SAVINGS FUND PREMIUM CUST password (disabled state) and
15 SBARO SAVIND FUND-AROGYA complete the SIM binding
16 SBDPR SF RELATIVE DEFENCE
process.
17 SBTWN SAVINGS FUND TWIN
18 SBSUR SAVINGS FUND SURAKSHA
19 SBPWR PNB POWER SAVING NO SWEEP Step-5
20 SBYUV PNB YUVA SF ACCOUNT Only view facility available for up to
21 SBDPO SB-PNB RAKSHA KARMI-OD 72 hours
22 SBPRT SAVINGS FUND PREMIUM PRATHAM Step-6
23 SBDPS PNB RAKSHAK SCHEME After 72 hours, the transaction can
24 SBLIP SB-FAMILY PROTECTION ACCT
be turned on through OTP.
25 SBBST SAVINGS FUND BEST CUSTOMER
No. of Amount (per
26 SBSLT PNB SAVING SELECT
transactio day)
27 SBBDA SAVING FUND BASIC DEP A/C
n (per
28 SBPPI PRUD SWEEP-INSTITUTION
day)
29 SBPWS PNB POWER SAVING-WD SWEEP
Upto 48 1 10000/-
30 SBCSP SAVINGS FUND CORP SAL PACKAGE
hours
31 SBTFS SB-TOTAL FREEDOM SALARY
After 48 Unlimited 25000/-, 10000
hours (per Tran)

(Refer DBTD CIRCULAR NO. 71 / 2022)

84
Facility using IFSC and account number through PNB One

Enter
Amou
Select nt & Authentic
Login Select ate
1 to PNB
One
2 Click on
Transfer 3 Quick
Transfer
4 IMPS
throug
h IFSCI
5 Detail
s Viz.
A/c
6 through
TPIN and
OTP
no. &
IFSC

3 transactions per day subject to a maximum limit of ₹10000 per transaction.

(Refer DBTD CIRCULAR NO. 68/ 2022)

WHATSAPP BANKING SERVICES

Non Financial Services Informative Services

Scan QR code for start
• Balance Inquiry • Open account Online WhatsApp Banking
• Last 5 Transaction • Enquire about bank's Product.
• Request Cheque Book • NRI Corner
• Stop Cheque • Current offers
•Register e-statement • Locate (ATM,BNA,PUM, Branch)
• Block UPI • Download Various Bank forms,
• Disable/Block Debit Card demo videos, user guides

(Only for account holders) (A/c holders+Non A/c Holders)

Save 9264092640 in contact or Scan QR Code

Say "Hi', Hello etc." on WhatsApp to start the conversation.

Enter OTP Received on WhatsApp

Opt-in for receiving important updates on WhatsApp by Punjab National Bank

Select the relevant options and start using PNB’s WhatsApp Banking Services

(Refer DBTD CIRCULAR NO. 66/ 2022)

Replacement of Transaction Password with Transaction PIN (TPIN) for PNB One
TPIN (4-digit transaction PIN) can be set/reset by following options:
The system will prompt the option to the new user at the time of registration.
Old users can set or reset TPIN as follows My Profile -> Set/Reset TPIN Menu. Below mentioned
2 methods are available to authorize TPIN generation request:
o From Debit card details
o From Transaction Password
Note: If TPIN is not generated for the old user, the system will prompt the user to set the TPIN while
doing the transaction.

85
 (Refer DBTD CIRCULAR NO. 64/ 2022)

DIGITAL ONE STOP TRACKER (DOST), is portal for DMO (Digital Marketing officers), a group of specialized
officers to promote banks products and spread awareness of Digitals Channels. A portal for digital marketing
executives to promote the bank's products and spread awareness through digital channels.

SINGLE BENEFICIARY FOR ALL PAYMENT CHANNELS IN CORPORATE INTERNET BANKING:

Earlier , for online fund transfer , the customer had to add beneficiary separately for RTGS
and NEFT. But now , Single Beneficiary facility has been introduced for both the payment
channels ( RTGS/NEFT) in Corporate Net Banking . The process for adding another bank
beneficiary will be as follows :
Transactions Manage Beneficiary Add other Bank Payee
(Refer DBTD CIRCULAR NO. 60/ 2022)

New features in PNB ONE – SCAN & PAY AND UPI PAYMENT using IFSC & ACCOUNT
NUMBER
Scan & Pay IFSC & ACCOUNT NUMBER

The transaction • Login to PNB One • The Navigation is as under:

limit per day for • Click on Scan & Pay option (Camera • UPI-> Send Money -> Pay by Account
the above mode of permission must be allowed) and IFSC
transaction is Rs. • Scan the QR code to pay
• Select the debit account number and
1,00,000/-
enter the amount to be transferred
• Transaction has to be authenticated
using TPIN and OTP

(Refer DBTD CIRCULAR NO. 59/2022)

Online self-registration of SOLE PROPRIETOR in RETAIL INTERNET BANKING & PNB ONE
Retail Internet & Banking and PNB One facilities have been extended to the Proprietorship .
Prerequisites for self-onboarding:
Active operative account
Mobile number should be registered with bank
Active Debit Card
KYC compliant account
(Refer DBTD CIRCULAR NO. 53/2022)

Option to transfer SOL through INTERNET BANKING & PNB ONE:

This facility is available on Saving and Term Deposit accounts ,
Schedule transaction and SI should not be there.

Change Retail internet Banking PNB ONE

Home
branch
path Login>> Others Services>> Change Login>> Services>> Other >> Change Home
Home Branch. Branch.
1. Click on "Change Home Branch ". 1. Click on " Change Home Branch ".
2. Enter account number. 2. Enter account number.

86
 3. current SOL ID and branch address will be
displayed.
4. Enter the SOL ID of the branch to which the
account number is to be transferred.
5. desired branch in district is also given. ,
6. selecting the radio button and click on
"Select".
7. Click "Continue" to proceed.
8. “Transaction Password" and click on "Submit".
3. current SOL ID and branch address will be
displayed.
4. Enter the SOL ID of the branch to which the
account number is to be transferred.
5. Also given the option to search the desired
branch in the district. On selecting the target
SOL ID , click " Continue" to proceed further .
6. pre-confirmation screen will appear showing
the account number , target SOL ID and target
branch address. If all the details are correct ,
click on submit.
7. Enter to complete the process
8. Click on "Transaction Password" and
"Confirm".
(Refer DBTD CIRCULAR NO. 52/2022)

Registration of E-MAIL ID for TRANSACTIONAL ALERTS on EMAIL:

Register through Internet Banking Register through Branch:

and Mobile Banking Registration can be done
through Alerts Menu

For registration visit IBS/PNB One Services written request from the customer

1) Other Services Service Request &

Menu Option Alert for registration, a
Tracking Service  Request  New
verification link will be sent to the
Request  Manage Mail Updates &
registered e-mail-id of the customer
Alerts

2) Personal Settings  Personal details After successful verification by the

and preferences  View Personal Details customer, the e-mail ID will be updated
 Manage Email ID Updates & Alerts

Navigation to PNB One : Services  Other

 Manage email updates and alerts

(Refer DBTD CIRCULAR NO. 49/2022)

ATM cash withdrawal: OTP required on 10000 & more transaction from 8 pm to 8 am.

Allowing issuance of DEBIT / PRE PAID CARDS, DUPLICATE OR ADD-ON CARDS to the
customers through any Branch:
Requirement: The branch will capture the Aadhaar number from the customer and do e-
KYC verification (Aadhaar Authentication) through the Aadhaar authentication portal of the
bank. A copy of the form printed from the above portal is to be attached with the Debit
Card application form after obtaining the signature of the customer.

(Refer DBTD CIRCULAR NO. 45/2022)

87
BULK UPLOAD IN CORPORATE INTERNET BANKING -
introduction of OTP as second factor authentication :
As per the revised process of bulk upload, the maker will
upload the file and authorize the request using transaction
Process Flow of “Card less
password and OTP.
Cash Withdrawal” Process
The checker will again authorize the bulk upload request
at Internet Banking
using the transaction password and OTP.
/Mobile banking:
(Refer DBTD CIRCULAR NO. 30/2022)

a) Log in to IBS or PNBONE.

CASH @ PNB - CARDLESS CASH WITHDRAWAL :
Card-less Cash Withdrawal is a service which enables customer to b) Click on the "Card-less cash
withdraw cash at PNB ATMs without holding any physical or virtual card. withdrawal" option

Card - less cash withdrawal is a service that enables the customer to

Internet Banking (Value
withdraw cash from PNB ATMs without any physical or virtual card. Added Service >> Card
The Card-less Cash Withdrawal facility is available to- Related Services >> Card-less
Registered customers for Internet Banking and PNB One. Cash Withdrawal)
Maintaining Debit Card eligible account(s) at any bank branch.
Mobile Banking (Debit Card
Checks & Validations:
>> Card-less Cash
o Customer sets 4 digit TPIN each time .
Withdrawal)
o Maximum amount limit per account under Cardless
Cash Withdrawal is Rs. 10000 in a day. This limit is in c) Select "Account Number" and
addition to the cash withdrawal limit available under enter "Amount"
debit cards .
d) Set a four-digit TPIN
o Maximum 5 transactions per account in a day.
(temporary PIN)
o The minimum amount for cardless cash withdrawal is
Rs. 1000. e) Authenticate by way of TPIN
o Transaction Reference Number And TPINs are only valid and OTP
for 2 hours.
f) On successful verification, the
o Transaction Reference Number And the combination of
12- random reference number
TPIN can be used only once.
will be issued and distributed to
o only through PNB ATMs 24 x 7 x 365 . the registered mobile number.
(Refer DBTD CIRCULAR NO. 27/2022
Process at PNB-ATM/BNA:

a) Click on the Cardless cash

IMPS Charges DBTD 26/22 withdrawal option at ATM/BNA.
IBS/PNB ONE charges Branch b) " Enter the 12-digit reference
Upto 10000/- Nil Nil number".
Above 10000 & upto 1 Lakh 5+GST 6+GST c) Enter a 4-digit TIPIN.
d) Press the submit button.
More than 1 Lakh 10+GST 12+GST
e) On verification of the

Loan repayment facilty trough BBPS & PNB Corporate website above details, cash will be
DBTD 27/22 distributed.

88
 PNB One ( PNB ONE)

This application is available for both Android users at Play Store and for iOS users at App Store.

Platform Minimum Version Compatible Android 5.1 , iOS 8 .

Available facilities and features:

KCC Digital Renewal: KCC loans up
PAPL ( Pre-approved Personal Loan) to Rs 1.60 lakh.
PQCC (Pre-Qualified Credit Card)
interactive interface
Accounts (Savings , Current , Deposit , Loan , OD ,
Eligibility:
credit card etc.)
 KYC compliant account
Transfer Fund –
(001 or 002)
 Mobile registered Regular transfers: “ Self ” , “ Within ” and
 E or S or F or S or “Others ” . Charges through PNB
anyone or S Instant Transfer : One under IMPS:
 sole proprietorship o IMPS using MMID,  Up to Rs 1000 :
entity also eligible o IMPS USING IFSC AND Zero ACCOUNT
 1001 to 1 lakh : 5 +
NUMBER,
GST More than
o Quick Transfer (without adding sender's
 1 lakh : 10 + GST
name)
Indo – Nepal Transfer
Safe and secure :
SIM binding, transaction approved with OTP and TPIN
Login possible with MPIN or fingerprint
Manage Debit Card / Credit Card
available in 12 languages
Link PPF , Sukanya and Demat Account
Debit Card On/Off Online Overdraft Facility (e-OD) against FDs opened online
Positive Pay System (User can update (e-FD):
50000/- and above check detail like E-Fixed Deposit - residual period of upto 3 years.
Tax Saver Scheme and Capital Gain Scheme and FD which
check number , date in PNB One.)
is already mortgaged are not eligible.
Virtual Debit Card :
Loan amount – 25000 to 5 crore in SUGAM FD and 1 crore
E-commerce website up to
below in other FD schemes.
60000/- per day
Online Overdraft Facility (e-OD) against FDs opened through
joining and AMC charges. Branches:
Online Overdraft Facility (e-OD) against Single name is eligible tax saver scheme and capital
FDs opened online (e-FD) / opened gain scheme and FDI which is already mortgaged is
through branches not eligible.
Loan amount – 25000 to 5 lakh.
3-month-old user and one transaction on PNB One in
the last 3 months.
The facility is available from 6 am to 10 pm

89
 PNB ONE limits

Sl.No. transaction Transaction Transaction

No. Maximum Limit Maximum Limit
(One Time) (in a day)
1 Overall limit Rs. 10 Lakh
2 IMPS 5 Lac 10 Lac
Quick ( Adhoc) transfer
3 (without adding beneficiary 10000 10000
in PNB )/ Transfer to Contact
4 NEFT Transaction 5 Lac 10 Lac
5 RTGS transaction 10 Lac 10 Lac
6 Fixed Recurring Deposit 99,99,999 99,99,999
7 UPI Transaction 1 Lac 1 Lac
8 Mobile/DTH Recharge 50000 50000
9 Bill Payments 50000 50000

PIHU-PNB’s Instant Help for yoU- bank’s own chat-bot.

chat -bot is a feature that facilitates conversation (or chat) with a user via text .

PIHU – Internet Banking and will be made available on the pre-login page of PNB One. Pihu will
currently answer customer queries ( FAQs ) related to the bank's digital products , retail internet banking ,
mobile banking and debit cards.

Query solution portal with better customer service experience

To a large number of customers / non-PNB customers in a cost-effective manner 24 x 7 availability to
address frequently asked questions .

Retail Internet Banking Services

Financial Services Non-financial Services Eligibility:

• Fund Transfer - 24X7, NEFT / RTGS, Indo-
Nepal, LRS, Intra Bank Fund)
• Deposits - Online RD/FD, Invest Mutual Funds,
PPF & SSA, Modified Term Deposit, Premature
Closure of FD.
• Payments- _
• Overdraft - against FD / e-FD
 KYC compliant account
• Account details - statement (001 or 002)
• Cheque related facilities - stop payment,  Mobile registered
check book status, PNB security check
authentication  retail entity E or S or F
• Debit Card related facilities - Hotlisting, or S or anyone or S
Set/Reset Debit Card PIN, Debit Card On/Off  Sole-Proprietorship
• Other Value Added Services- HLOD, 15G, Entity also eligible
Change Home Branch, ASBA, TDS Details, Aadhaar,
PAN, GST Registration, Income Tax Filing, Interest  NRI also eligible
Certificate, PMSBY, PMJJBY, APY, SGB etc.

For retail customer need to fill PNB 1063 form and for corporate customer need to fill PNB 1212
form.
Website - www.pnbibanking.in
The registration for Retail Internet Bank can be done either online or offline. Password can be called
from CBS menu ADCREQ in the branch. While Corporate Net Banking can be linked to Relationship
Manager only from Branch.

90
Online Resetting of password(s) for Retail Internet Banking for NRI Customers (not having Debit Card or the Debit
Card is Inactive) . ,

If
already In this
OTP will registere way NRI
forgot customer
Customer come on d then 2
passwor
has to enter mobile & 4 out of 7 can

1 d on net
banking
login
2 userid and
DOB or
3 customer has
to enter *
security
question
5 initiate
the facility
of view or
PAN his/her s have to View &
page
account be Transactio
answere n
d

* If the customer is not already registered, then after setting 7 questions, the customer will not require to enter
the userid and DOB or PAN . In this way NRI customer can initiate the facility of view or View & Transaction ,

IBS Limit

Transaction Transaction limit per day Transaction Maximum Limit (One Time)

the minimum Maximum

Overall transaction limit 15 lakh
NEFT Rs.1 15 lakh 5 lakh
RTGS 2 lakh 15 lakh 10 lakh
IMPS Rs. 1 15 lakh 5 lakh
upi Rs.1 15 lakh 1 lakh
Within bank Rs. 1 15 lakh 15 lakh
E-com/Shopping Rs. 1 15 lakh 15 lakh
self Rs. 1 15 lakh 15 lakh
* One transaction under LRS 10000 USD subject to a maximum of 100000 USD in a year, 2 transactions in a
month.

Corporate Internet Banking

Eligibility:
o In addition to KYC
compliant account (001
or 002) (Limited
Companies, Partnerships,
HUFs, Societies, Trusts,
Associations)
o Mobile Registered
o E or S or F or S or
Anyone or S
o Sole Proprietorship Entity
also eligible
o NRIs also eligible
Facilities:
 Fund transfer and beneficiary management in own accounts/other accounts
(RTGS/NEFT) bulk upload facility to one or more accounts of PNB/non-PNB utility bill
payment services.
 Registration of new users with view only & view & transaction facility for operation
of accounts.
 Delegating rights to users for different types of transactions. Set daily overall limits
and transaction type limits for C-users.
 Setting workflow rules for different transactions i.e. creator or checker or single user.
 Add/modify/delete beneficiaries as per your requirement PNB Shield has been
included for corporate users.

91
 Debit Card

Charges on withdrawal of money from RuPay Card

Eligibility:
other bank's ATMs:
 Savings, Current Account  Metro (Mumbai, New Delhi, Chennai, visa card
 E or S or F or S or Anyone or S Kolkata, Bengaluru and Hyderabad) 3
 10 years of age or more free. master card
 One Primary Card Two Add on  5 financial and non-financial free in
Possible (without AMC) non-metro.
 21/- (+GST) on financial transaction and Do you know: A debit
 Form 1068-R Non-personalized card can also be
Rs 10/- (+GST) on non-financial
 Restricted in cash credit/OD issued to an illiterate,
transaction.
accounts blind or disabled
 3/5 free transaction from PNB ATM
 Can be issued from all branches followed by Rs 10/- per transaction Person.

(GST extra).

Debit Card POS/Eco Launge

Purpose ATM
Usage PAI Access Other
Limit mm Limit
Classic Dual Individual
Rupay NCMC Classic Domestic
Interface Debit 25,000/- 60,000/- Not available transaction up to
Debit Card Only
Card Rs. 5000/- allowed
without PIN at NFC
Platinum Dual
Rupay NCMC Platinum enabled POS
Interface Domestic & 2 / QTR
International Debit 1 Lac 3 Lac 2 lakh Terminals with Rs.
International International (domestic)
Card 5000/- as daily
DebitCard
overall limit.
RuPay Rakshak Classic Classic Debit Card
Domestic &
Debit Card for below for Defense 25,000/- 1,50,000/- Not Available
International
officer Rank Personnel Can be used at all
RuPay Rakshak Platinum Debit Twice / POS and E Comm.
Domestic &
Platinum Debit Card Card for Defense 50000 4,00,000/- 2 lakh QTR
International
for Officers Ranks Personnel’s (domestic)
Domestic- 2
RuPay Select Debit Wellness Debit Domestic & 10 /QTR, Spa Session Health
1.50 Lac 5 Lac
Card Card International Lakh Internationa Checkup*
l- 2/QTR
Contactless upto
Domestic
RuPay Kisan Debit Card For KCC customers 25,000/- 60,000/- Not available 5000 per
Only
transaction/day
Classic Contactless Domestic &
VISA Classic Debit Card 25,000/- 60,000/- Not available
Debit Card International
Contactless upto
Gold Contactless Domestic &
VISA Gold Debit Card 1 Lac 3 Lac Not available 5000 per
Debit Card International
transaction/per
Signature Not
VISA Signature Debit Domestic & day
Contactless Debit 1.50 Lac 5 Lac availab Available
Card International
Card le
Master Classic Debit Domestic POS and EComm
Classic Debit Card 25,000/- 60,000/- Not available
Card only (doemstic)
Not
Master Platinum Debit Platinum Debit Domestic
1 Lac 3 Lac availab Once/QTR
Card Card only
le Can be used for
Personalized Card POS and E Comm
Domestic
Master Business Card fo Current Account 1 Lac 3 Lac Not available
Only
holder
Card for PMJDY Domestic 1-2 Not
Rupay PMJDY 25,000/- 60,000/-
Customers Only Lakh available

92
* One Complementary Spa Session/ Year from mentioned Spa Partners: O2 Spa, Four Fountains, Aroma Thai, Kairali
Complementary Health Checkup once / year from mentioned Partners: Thyrocare, SRL Diagnostics*

Debit card can be issued at branch, PNB Set the Green PIN (Pin of the debit card)
One, IBS, contact centre, SMS through:
(DEBCARD<space> account number, 3 accounts can be
5607040 and 9264092640). linked to one debit
• PNB ATM
IBS/PNB One
OTP can be issued from DCPIN<space>card
card, all accounts
• IVR
number. available from PNB
• On the bank's website (pnbindia.in)
ATM withdrawal
possible.

o Debit card can be activated  The debit can be blocked or hotlisted as

follows-
from: Internet Banking, PNB
 Toll free number – 18001802222 or
One, PNB ATM, IVR (Interactive
18001032222
Voice Response)  CRM / IVRS 5607040 by sms (HOT Debit Card
Number) at branch or
 IBS / IBS/ IBS.
 PNB One

Handling of undelivered Debit Cards

Time - lIne

SMS will be sent 31st Day 55th Day Final 60th day debit
when DCARD-Z Reminder SMS Reminder SMS card will be
run by branch deactivate

Virtual Debit Card on PNB ONE: For this you can activate it by going to “Debit Card>> Virtual Debit
Card”. This card is only for E-Commerce is for transaction . Transactions up to a maximum of 60000/- can
be done in a day. There is no AMC & issue charge.

E-Mandate facility on RuPay Debit cards and Prepaid cards :

Cardholders are required to register for SI facility at merchant sites (one time activity). Modification
of registered SI and closure of a particular SI transaction or the entire chain are also permitted.
SI registration and first SI transaction are allowed with OTP. Subsequent recurring payments (up to
Rs.5000/- ) will be allowed without OTP. OTP also to close SI would be required.
The functionality will be made available to merchants currently on-boarded by NPCI and merchants
on-board in future.

DCMS (Debit Card Management System) Branch Portal:

branch inquiry For convenience, change the status of the card (Blocked / Unblocked / Hotlisting).
An additional interface to perform card related operations as requested by customers who are not
able to do so themselves .
User will be allowed to perform activities in DCMS branch portal only on the card related to their
respective SOL except CARD_Status block.

93
 Menu Option for Debit Card
Purpose cbs menu
Issuance of Debit Card DCARD
For inventory management of debit cards DCARDINS
To extract account details from debit card HCDM
PMJDY Duplicate Card Pin PINREQ
get debit card hotlist HOTLIST
Debit Card Reports CARDREP

Issued & AMC on Debit Cards

Debit card Issuance AMC
charges
Rupay NCMC Classic Debit Card Nil 150
RuPay NCMC Platinum Debit Card 250 250
Rupay International Platinum Debit Card 250 250
RuPay Select Debit Card 250 750
RuPay JCB International Platinum Card 250 250
Rupay Classic Kisan Card Nil Nil
RuPay PMJDY Nil Nil
RuPay Pungrain Debit Card Nil Nil
RuPay Mudra Card Nil Nil
VISA Classic Nil 150
VISA Gold 250 250
VISA Signature 500 750
Master Classic Debit Card Nil 150
Master Platinum Debit Card 250 150
Master International Card 250 150
Master Business Card 250 500
* For Debit cards Issued prior to 16/11/2021, previous AMC charges (Rs 150)shall prevail

Credit Card

Rupay (Individual) Visa (Individual) Corporate

PNB RuPay Platinum
PNB RuPay Select
PNB Rakshak RuPay Platinum
PNB Rakshak RuPay Select
PNB Milleninal Credit Card
PNB Classic PNB Corporate Gold with Individual
liability
PNB Gold PNB Corporate Gold with Corporate
liability
PNB Platinum/PNB Wave & pay
PNB Signature for elite/super premium
segment of customers

94
 Eligibility:

Age: 21-70 (Minimum 18 ADD-on and

against FD, not maximum)
Minimum Income Requirement:
Digital mode against FD: 18-75 years
Type of For VISA Classic For VISA For VISA For VISA
Must be literate.
Customer & RuPay Gold Platinum, Rupay Signature
Platinum Select & PNB PAN and email ID required.
Millennial Income proof required (other than
PNB 2,50,000 3,50,000 5,00,000 7,50,000 add-on and against FD)
Customers
Non-PNB 3,50,000 3,50,000 5,00,000 7,50,000
Customers Application Form

Visa Credit Card Individual – 1151A

Corporate Gold with Individual
Card Variant Limits (Rs.) Cash Withdrawal
limit liability – 1204
VISA Classic 10,000/- to 100,000/- 20% of card limit Corporate Gold with Corporate
liability -1205
VISA Gold 50,000/- to 500,000/- 20% of card limit
VISA Gold (specific 500,000/- to 10,00,000/- 20% of card limit
recommendation of BM/CH/ZM
VISA Platinum , Wave & pay 50,000/- to 10,00,000/- 20% of card limit
VISA Signature 1,25,000/- to 15,00,000/ 20% of card limit

Wave & Pay – Transactions up to 5000 can be done without PIN (by RFA or NFC technology), 10 in a day
and the total maximum amount can be up to 30000/-.
Rupay Credit Card : Card Variant Limits Joining Fee
Card Variant Limits (Rs.) Cash withdrawal
limit PNB Rakshak 25000/- to 5 NIL
Rupay Platinum 10,000/- to 5 lakh Platinum Lakh
Rupay Platinum (specific 5,00,000/- to 10
PNB Rakshak 50000/- to 10 NIL
recommendation of lakhs Maximum 20% of
Select lakh
BM/CH/ZM card limit
RuPay Select 50,000/- to 10 lakh
PNB Millennial Credit Card 50,000/- to 10 lakh
Corporate–
Corporate Credit Card ( Individual liability)
Limited companies, PSUs, societies,
Variant Min Annual Limit (Rs.) Limit (Rs.) Cash
Income (Rs.) Min Max Limit establishments, trusts, associations,
and partnership firms are eligible.
Gold & 3,50,000/- 50,000/- 5,00,000/- 20% of
card limit Sole proprietorship firms not eligible.

Platinum 50,000/- 10,00,000/- 20% of

Card card limit Finance Charges – 2.95% per month; 1.50%
Public per month for cards issued
* Joining – 1000/- and Annual (AMC) – 1000/- applicable from second year. against Term Deposits
Corporate Credit Card (Corporate Liability) Finance Charges– 1.50% per month
Variant Limit (Rs.) Limit (Rs.) Cash Staff/ Ex- Staff
Min Max Limit Free Interest 20-50 days ( कद न कासी पर
Gold and Platinum Card 5,00,000/- 50,00,000/- 0-40% of Period ब्याज लागू)
(upto 1 CR in case of Large card limit Minimum Amount 5% of total amount due
Borrower) Due (MAD)
* Joining – 2000/- and Annual (AMC) – 2000/- Applicable from second year.

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 Card Deposit Min Max Limit
Credit Card Limit for Staff / Ex-Staff: CC/28/22)dt. 31.12.22 Category under Limit (Max.
Cadre/designation Max Limit (Rs.) Max Limit (Rs.) add on lien 80% of
for Staff for Ex-Staff cards deposit)
Subordinate Staff 10,000/- 10,000/- NIL PNB 1.00 लाख 80,000 5,00,000
(PTS) GLOBAL
Subordinate Staff 25,000/- 20,000/- NIL CREDIT
Clerical 1,00,000/- 75,000/- Two CARD FOR
NRIS
Officer – JMG 1 2,00,000/- 1,50,000/- Two
पात्रर्ा :
MMG II & III 3,00,000/- 2,00,000/- Two
All NRIs ( Existing and prospective customers)
SMG IV 5,00,000/- 3,50,000/- Two
a) Deposit- 100000(minimum).
SMG V 7,00,000/- 5,00,000/- Two b) operative NRE or NRO saving account
TEG VI 10,00,000/- 7,00,000/- Two Age: 21-65
TEG VII & VIII 12,00,000/- 10,00,000/- Two
ED/CMD/MD/CEO 15,00,000/- 12,00,000/- Two
Cash Limit : 20% of the Credit Card limit Against FD (on PNB One):
• No Income proof and
• Age limit (18 -75 years) FD- 13000
Credit Card for Visual Impaired : (minimum) Maximum -5 lakh
Sno. Card Type Minimum Income Credit card Limit • Card – Visa - Classic / Gold /
1 VISA Classic & Rupay 2,50,000/- Minimum Rs. 10000/- Platinum / Platinum / Platinum
Platinum to Maximum Rs.
Signature & RuPay
2 VISA Gold 3,50,000/- 25,000/-
3 VISA Platinum & Rupay 5,00,000/- Cash withdrawal limit – Platinum/Select/ Max. Limit – 80%
Select/ PNB 20% of the card limit FD (in multiples of 1000) - 10000
4 VISA Signature 7,50,000/- to 4 lakh

PNB E-Credit Card: Replica of the physical credit card issued to the PNB e-Credit Card customer and is
available on PNB Mobile App-Genie. Customers can access their credit card without the need for physical
card on any e-commerce platform through e-credit card facility available on PNB Mobile App Genie.
Card details (Card Number , Expiry Date , CVV) on their physical credit card can be viewed through PNB Mobile App
Genie.

Issuance of Virtual Only Credit Card through digital channels:

The facility of viewing virtual credit cards has already been provided in the PNB Genie credit card application
through the e-card section. Currently, on the pre-qualified credit card onboarding journey through PNB and
Internet Banking (IBS), the customer will be provided with the option of 'Virtual Card Only' or 'Physical Card'. In case
of the option of 'Virtual Card Only' in the pre-qualified credit card onboarding journey, the credit card CVV will be
dynamic and a new CVV will be generated for each use i.e., the card CVV will change after each transaction on the
e-commerce website. If the customer chooses 'Virtual Card Only', no physical card will be distributed to the
customer and he will only be able to make e-commerce transactions. In the case of RuPay credit cards, customers
will also be able to link it for UPI transactions, including scanning of QR. In the case of the option selected 'physical
card', i.e., if the customer opts for the physical card and uses the same card virtually, the CVV will be stable.

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 Pre-Qualified Credit Card (PQCC) through digital channel:
Eligibility Criteria for PQCC is Eligibility criteria for QAB based
as under: - (For Salaried, Staff, customer is as under
Ex-Staff & customer having
Account under PNB Rakshak
Plus Scheme)
Age 21-70 Years 21-70 Years
Education Literate Literate
Gross Annual Income >=2,50,000/- >=2,50,000/-
Account Vintage 12 Months 12 Months
CIBIL Score 700 & above, 0 & -1 750 & above
No Delinquent Credit facility No instance of DPD of 90+ days for No instance of DPD of 90+ days for
last 12 months last 12 months
Limit 10,000/- and Maximum Limit ₹ 5 1.25 times of avg. of last 4 Quarters
Lacs (For Customer) & ₹ 10 Lacs QAB with minimum limit of Rs. 060
(For Staff) Lacs & Ma. Rs. 2 Lacs.

PQCC ( Pre - Qualified Credit Card)

Pot Salaried customers drawing their salary through Account maintained with our Bank and
Staff/Ex-Staff of the Bank, Housing Loan Borrowers, Car Loan Borrowers, Personal Loan
Borrowers, & Customer having account under PNB Rakshak Plus Scheme.
Digital Mobile Banking App-PNB ONE, Internet Banking & through Bank’s Website www.pnbcard.in /
Channel www.pnbindia.in
Offered Credit Cards on both RuPay & VISA Platform (VISA Classic, VISA Platinum, RuPay Platinum &
Product RuPay Select)
Variant
Limit 10000/- to 5 lakhs (Staff – 10 lakhs maximum)
Joining Nil _
Fees
how to do

DIY SELF ONBOARDING OF CREDIT CARD

Pot New and old customers having account with the bank in the last 6 months

Pre-requisites for A computer/mobile/tab with camera ,

online application GPS and microphone feature
of credit card mobile number ,
email id ,
Aadhaar number with linked mobile number ,
Income Proof (Salary Slip , ITR Acknowledgment Form).
Digital channel through Bank's Website www.pnbcard.in / www.pnbindia.in

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 income proof Latest ITR Acknowledgment Form OR
3 months’ salary slips along with six months bank statement in which salary is credited.
Offered Product Credit Cards on both RuPay & VISA Platform (VISA Classic, VISA Platinum, RuPay
Variant Platinum & RuPay Select)
limit According to income and credit variant
joining fee Nil
how to do apply online from the website , new and old customers (KYC updation is required) ,
cards can be issued through video KYC. Pending the receipt of the physical card,
purchases can be made on the e-commerce website using the e-credit card on the PNB
Genie app.

PNB Genie - mobile app

New users can register on pnbcard.in by entering details

Features
such as login id , password , name on the card , dob , mobile
• Credit Card Details of the Last 6 Months
number and email id through OTP.
• E-Credit Card
MPIN for login (4 digit can be set).
• Billed Transaction Details
Existing users can login using either MPIN , or username and • PIN Generation
password. (minimum length- 8 character s and maximum • Instant Card Hot-Listing
length 16 character s , one alphabet , one number and one • Additional Credit Card Registration
special character should be). • Credit Card Profile and Account Summary
• Access to Service Request for International
Use and Its Tracker
• Activating and Deactivating Credit Card
Limits And Much More....!!
Prepaid card

Description PNB Suvidha Card PNB Uphar card

Eligibility Card can be issued to individual customer only after doing Full KYC
Place of issue PNB Branches (Base Branch) / Appointed Agent / Designated BC
Type of card to be Non-Personalized
issued
Amount to be Maximum: Rs. 1,00,000/- Maximum: Rs. 10,000/-
loaded in Card
LIMIT per day POS/ECOMM-25000/-, Third party-10000/- Only POS/ECOMM
upto max.
Validity of the Card Minimum 1 year. Maximum 7 years. Minimum 1 year.
Maximum 3 years
Reloading of Card The PNB Suvidha Card can be reloaded by the buyer through non reloadable
transfer from any PNB account (up to the maximum limit). every
month
Cash reload is allowed up to Rs.50000/- .
Type of account Non-interest bearing SB Account Current Account
CBS Menu options PPISS- Card issuance
PPCLTM- Card load/unload
PPSUR- Card surrender
PPRISS- Uphaar card re-issue

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Multi- Currency World Travel Card:

99
SMS Banking

Customers having registered mobile number can avail the following services in their accounts by sending
keywords through SMS to 9264092640 or 5607040 .
Parameters Description
balance inquiry ( BAL<space> 16 -digit a/c no.)
mini statement ( MINSTMT<space> 16 - digit a/c no.)
check check status ( CHQINQ<space>Cheque no <space> 16 - digit a/c no)
stop payment of check ( STPCHQ<space>Cheque no <space> 16 - digit a/c no)
IBS/MBS User ID ( BLOCK <space> IBS/MBS <space> Customer ID)
Hotlist Debit Card _ ( HOT <space> Card Number)
Apply for Debit Card ( DEBCARD <space> Card Number)

Balance Inquiry over Missed Call

Account balance inquiry on

missed call on toll free
numbers through registered
mobile number.
Toll Free Number: 1800-180-
2223.
Missed call alert number for
NRI customer is-120
2303090.

कॉल सें टर पर न म्न सु निधाएं उपलब्ध

E-Statement

Monthly e-statement of customer's

account , provided free of cost for Credit Cards , Demat , PNB Mate Life Insurance , Non-Life Insurance , Mutual
Funds , PPF , Locker , Deposit Accounts , Loans and Advances (subject to account existence) Is.
Customers can register for this facility by:
branch ,
Internet Banking / Mobile Banking
Send SMS to 9264092640 or 5607040
Contact Center on toll free numbers 1800- 1800, 1800-2021, 1800-180-2222 and 1800-103-2222.

CBS MENU OPTION UPEMAIL Account can be added through menu option HOAAC/ACM from and at the time of
account opening.

BHIM PNB-Unified Payment Interface (UPI)

Unified Payments Interface ie "BHIM PNB" , is a mobile app , which enables users to access all their
bank accounts opened with different banks through a single app.
BHIM PNB provides you a secure and easy-to-use platform to make payments and collect payments
instantly using your smart phone without sharing your bank account information.

100
 How to Download • Go to Play store from your Android* mobile type BHIM PNB and
type BHIM PNB, Download and Install .
Basic Requirements • Mobile number should be registered with the bank account .
• Debit card linked to the account to set the PIN required for
making transactions .
Eligible Accounts • Individual
• Joint (with mode of operation – E/S , Either or Survivor)
Ownership
Features of BHIM PNB UPI • Generate Virtual ID for your account(s)
• Send money to Virtual Address ( VPA), account (using account
number and IFSC )
• Scan & Pay (QR Code) Deposit money
• View Account Balance Check Transaction Status
Registration Process • Download BHIM PNB from Google Play Store and install the app.
• Verify your mobile number. An SMS is sent to your mobile for
verification.
• your Name , E-mail ID , UPI ID (set default VPA) and set 6 digit
App PIN. Choose your bank and link your account.
• set the unique ID as Virtual Payment Address ( VPA)
• Set 6 digit UPI PIN using debit card details (including debit card
number , expiry date and ATM PIN).
• In this way the registration is completed.

PNB@EASE Banking Outlet (EASE- Enhanced Access & Service Excellence)

Structure :
Bunch Note Acceptor (बीए ए)
Services offered at PNB@EASE banking
ATM
outlets:
internet kiosk
Passbook Updation Kiosk
• Cash withdrawals, cash deposits and
Staff Assistance
various other transactions are being
offered at any PNB ATM/BNA.
PNB@EASE Banking Outlet will provide services even • Payment of Utility Bills Transfer of funds
after banking business hours. Staff at PNB@EASE Banking on-boarding for digital products
Outlets will work from 8:00 AM to 8:00 PM (in shifts) or as • Account opening through tab banking
decided by the respective Zone depending on the model or instant account opening
requirement at the site/location. application and video KYC
• Marketing of Debit Cards, PNB Credit
USSD (Unstructured Supplementary Service Data) Cards, Third Party Products
• Marketing of bank's loan products
The service is being provided by the National Payment available through digital channel
Corporation of India (NPCI) and is known as the National Unified • Applying for a pre-qualified loan for
USSD Platform (NUUP). existing customers
• Applying for locker through
A customer can avail UPI services by dialing *99 # from his/her www.pnbindia.in
registered mobile number. After dialing *99 # , the system will go
through the user registration process and will be prompted for the
following:
Select the language from the list provided. The service is currently available in 13 languages.
Enter the first three characters of the bank name.

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 The list of accounts maintained with the selected bank will be displayed and the user has to select the
account number on which he/she wants to avail NUUP services.
last 6 digits of the Debit Card Number < space > Card Expiry Date.
Set 6 digit UPI PIN to do the transaction

After the completion of the registration process , when he/she uses *99 # from the registered mobile , he/she will
get the following list of services. Customer can dial the respective
Transaction limit: The reserve
number to get the desired service:
bank of India (RBI) has fixed the
transaction limit for *99#
1. send money
banking at ₹ 5000 per
2. request money
transaction.
3. check balance
4. my profile
Fee: Zero.
5. pending request
6. transactions
7. UPI PIN - Set/Reset

Bharat Bill Payment System

It is a bill payment facility offered by NPCI , which provides customers with a single platform , where they can access
all billers across different categories. Customer can select biller/utility , view his dues and make payment.
HOW TO ACCESS: To access BBPS (1) Retail Banking Post Login >> Pay Bill (2) PNB One Login >> Dash
Board >> Bill Pay. Alternatively user can also access bill payment portal named www.pnbbillpay.in .
Currently various billers under 18 categories namely FASTag , Electricity , Water , Gas , Telecom , DTH ,
Insurance , Loan repayment , Housing society , Hospital , Education fee , Municipal service etc. are enrolled
for bill payment. New functionalities like Standing Instructions for future bill payments , Re Do transactions,
View transaction status are also added under Bill Payments (BBPS).
Loan Repayment through BBPS : Customers can use BHIM and other BBPS supported apps like GooglePay,
PayTM, PhonePe etc. to repay the term loan of our bank from accounts in other bank accounts . Customers
can repay term loans of others (friends , relatives etc.) under Pay Bills section and BBPS section respectively
using our Bank's Internet Banking and Mobile Banking .

Merchant Acquiring Business through “BHIM Aadhar PNB”

Transaction Limit: Rs.10,000/- per

"BHIM AADHAAR PNB" is the business version of an AADHAAR Enabled
transaction
Payment System ( AEPS ) which enables merchants to accept payments
Fee : None
from customers with AADHAAR enabled accounts using AADHAAR number
MDR/MSF : 0.25% on all transactions
and biometrics after authentication from the Unique Identification
Authority of India (UIDAI) Is.
Who can avail - Individuals / Sole Proprietor ( Sol_Proprietor) having Savings , Current , CC , OD accounts .
following requirement for "BHIM AADHAAR PNB" application :
USB Host (OTG) supported Android Smartphones.
GPRS sim with data connection.
MicroUSB biometric device (fingerprint scanner)
Compliant with biometric devices (fingerprint scanner) Registered Device (RD) service app available from
Playstore .

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RTGS ( Real Time Gross Settlement )

Online system through which inter-bank fund transfers take

• NCP (Normal Customer Payment
place electronically in India. The transfer mechanism is Request) – for Customers
controlled , monitored and managed by the Reserve Bank of • NIP - For InterBank Remittances
India .
The RTGS product of our Bank is known as " PNB Insta-Remit
Charges – RTGS
" . This facility is available 24 X7 .
Payment System Charges
Minimum - 2 lakhs ; maximum according to table
Inward Free
Rural Semi Urban & Metro Transactions
Branches Urban Outward Transactions
1.00 crore 3.00 5 crores ; Competent Authority - More Transaction Value Branch From
crores than 5 crores and up to 500 crores :- Dy IBS/MBS
Circle Head
2 लाख से 5 लाख 24.50 + GST 0.00
500 Crore – Zonal Manager
5 लाख से अनधक 49.50 + GST 0.00

NEFT (National Electronic Funds Transfer )

This mode is used to transfer small amount of funds. The transfer mechanism is controlled , monitored
and managed by the Reserve Bank of India . Transactions are settled in batches on the basis of net
settlement. Yes facility is also available 24 X7 like RTGS .
There are 48 batches of half an hour each day. The settlement of the first batch starts after 00:30 hrs
and the last batch ends at 00:00 hrs.
Credit to the beneficiary's account (within 2 hours of settlement of the respective batch) .
Minimum - No limit , Maximum as per table Payment System शुल्क (+जीएसटी)
Rural Semi Urban & Metro Inward Transactions Free
Branches Urban Outward Transactions
1.00 crore 3.00 5 crores ; Competent Authority - Transaction Value Branch IBS/MBS
crores More than 5 crores and up to 500 Upto 10000/- 2.25 0.00
crores :- Dy Circle Head More than 10,000/- to 1.00 Lac 4.75 0.00
500 Crore – Zonal Manager More than 1.00 lac to 2 Lac 14.75 0.00
More than 2 lac 24.75 0.00

Remittance between India and Nepal

The Reserve Bank of India has revised the India-Nepal Remittance Facility Scheme , raising the per
transaction limit by four times to ₹ 2 lakh and removing the limit of 12 remittances per sender in a year
has gone.
However , for walk-in customers or non-customers Limit of ₹ 50,000 per remittance with a maximum
of 12 remittances in a year will continue to apply for such remittances.

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 Various New Initiatives
PNB Palaash

Being a major source of finance, banks have an important role to play in addressing emerging climate
and global challenges. So our bank has launched a green initiative PNB Palash to reduce carbon
footprint by adopting green initiatives on the following topics:-

• Adoption of energy efficiency sustainable practices

• Plastic Reduction
• Paperless Operations
• Waste Reduction and Recycling Planting
• Green Financing for a Greener Tomorrow

Account Aggregator

The account aggregator is an RBI regulated entity for sharing financial information related to a
customer's deposit accounts. Only personal and ownership concerns held in various financial institutions
at present can be obtained like current, savings and deposit accounts.

The account aggregator (AA) will collect and share the user's financial information after obtaining the
consumer's consent to financial information users (FIUs) from financial information providers (FIPs) who
are requesting consumer data for a particular purpose.

There are currently 6 account aggregators working

1. Anumati
2. CAMSFinServ
3. Finvu
4. NADL
5. Onemoney
6. Yodlee

Co Lending (Rinn Setu)

Deals with digital collading model for end-to-end co-lending platform under EASE 5.0. The bank
currently has the following collating partners on board:
• M/s Paisalo Digital Limited
• M/s Vedika Credit Capital Limited
• M/s LendingKart Finance Limited
• M/s IIFL Home Finance Ltd
• M/s Aadhar Housing Finance Limited
PNB Claim Settlement Portal
1. User friendly portal with self-explanatory fields.
2. Integrated with CBS and automated email to branches.
3. Ready list of claim forms.

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 4. Entire process completed within prescribed turn around.

Metaverse

Metaverse represents a highly interactive three-dimensional virtual world. Just like in the real world,
users can interact with digital assets in Metaverse and get information using virtual individuals. Using
cutting-edge technology with human touch that will significantly deepen and personalize customer
interactions.

Benefits:

o Real branch interaction experience for our customers.

o Display of bank products and services.
o Customer engagement.
o Banking brand expansion.
o Providing virtual tourism experience of our branches.

PNB SAATHI

In our organization, human capital is considered to be the greatest asset or strength. Employees are the
foundation of a strong and vibrant organization. Our former employees are still assisting our bank by
acting as brand ambassadors of our bank. Therefore, it is our prime responsibility to take care of them
at any point of their need. In this direction, the bank is launching PNB Saathi- centralized grievance
redressal and monitoring system for retirees.

Multi-Currency World Travel Card

The Multi Currency World Travel Card (MCWTC) can be loaded with six major currencies such as USD,
EUR, GBP, AED, CAD and SGD. It is a unique product that has multiple currencies loaded onto the same
card and has global acceptability. Thus the need to carry multiple cards to different destinations will be
eliminated. With a validity of 5 years, this card can be issued to our existing and valid PAN and passport
customers.

E Swar

Audio confirmation, the sound box automatically notifies the merchant when the transaction is
successful. Installation fee - zero, monthly rent - Rs 180 per month

Other Salient Features

o Quick audio notification to verify customer's transactions.

o Merchants do not need to check the app/SMS frequently for credit notifications.
o Merchants can easily manage payments and customers during rush hours.
o Fake settlement of transactions cannot be shared by customers and this reduces fraud.
o Insta- QR code generation (using PNB One and Retail IBS)

Central Bank Digital Currency Powered by PNB

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Salient Features: CBDC is issued in the form of digital token which represents the legal tender.

Issued by the central bank (Reserve Bank of India) in alignment with their monetary policy. Should be
accepted by citizens, enterprises and government agencies as a means of payment, legal tender and
safe repository of value.

o Commercial banks freely convertible with money and cash.

o The cost of issuing money and transactions is expected to be lower.
o Payments to merchants can be made using QR codes. Finalizes trust, security and
settlement.
Micro Credit Card
To provide credit cards to our existing bank customers who are digitally active, the bank has
introduced micro credit cards. Assessment of the extent of UPI/UPI in the last 3 months Based on
transactions made through debit cards.
Features:
o Credit Limit: Minimum Rs.20000/- and Maximum Rs.50000/-
o Card Version: RuPay Platinum is available on PNB One App and www.pnbcard.in
o benefits: No document submission, no branch visits, zero joining fees, issuance of credit
cards,
o Insurance coverage of up to Rs 2 lakh for accidental death and permanent total disability.
e-Bank Guarantee
Electronic Bank Guarantee (e-BG) is a guarantee issued by banks digitally on behalf of their
customer. The guarantee issuing bank integrates its internal system with the Digital Document
Execution (DDE) platform of NESL (National e-Governance Services Limited) for issuing e-bank
guarantees.
Personal Loan for NTB Customers
PNB SWAGAT - NTB- PL:

In order to expand the target market and bring bank customers under its fold, our bank has
launched a new end to end digital online personal loan scheme called "PNB Swagat" for new two
bank (NTB) customers.

Eligibilty- Only salaried individuals (maintaining salary account in any other bank in their name only
and maintaining SB account with any bank) in case of joint account, principal/principal will be
eligible to apply. The first account holders will be eligible.

o Loan Amount - Minimum Amount - Rs. 25,000/- Maximum Amount - Rs. 20,00,000/- OR 10
times the average of net salary for 10 months out of the last 12 months, whichever is lower.
o Repayment period- The loan must be repaid in 72 months (EMI) or attaining the age of 60
years, whichever is earlier.
o The processing fee is as low as 0.50% of the loan amount, including all charges with a
minimum of Rs 500 + GST and a minimum amount of stamp duty.
Digital Housing Loan

With our Digital Home Loan, we are empowering our customers to apply for a home loan anytime
from the comfort of their home to find what suits them best.

106
 Purpose

o Construction of house/flat; Purchase of constructed house/flat.

o Purchase of under-construction houses/flats from Housing Boards/Development
Authorities/Cooperative Societies/Private Builders.
o Repair/renewal/alteration of home loan accounts from other financial
institutions/banks.

Mode of Finance: Subject to digital approval, proper scrutiny of property and its verification

Eligible Customers

A person or group of persons (co-borrowers) who have an assured source of regular income.
Salaried employees, pensioners, professionals, self-employed persons, businessmen, farmers
etc.

Staff members are also eligible under the public scheme. If the borrower is not our existing
customer, he can avail this offer with the help of video KYC and account aggregator network.

Loan Amount: Need based loan based on project cost and repayment capacity of the borrower.
For repair/renovation/change: The loan amount up to a maximum of Rs. 50 lakh should be
availed based on the cost of the unit i.e. recoverable value or sale price whichever is lower.

Free Credit Reports from CIC

Through this portal, complete Credit Information Report (CIR) can be generated by both existing and
new bank customers. In addition, customers will get the additional feature of score simulator, which is
a knowledge feature to maintain a good credit score. In addition, an interface is also available to check
the eligibility of PNB's loan products. The 'Free Credit Report' portal promotes digital experiences of
customers at PNB.

PNB Aarambh (Go-NoGo App)

PNB Aarambh App has been developed to track the credit history of potential borrowers with go/no go
conclusion by obtaining credit information from CIC data base. A prospective borrower's
creditworthiness can be checked in seconds with minimal inputs such as name, contact number, PAN
etc. and offer the desired retail property product at once on the spot. This APP can be used in car
showrooms, shopping malls, residential housing units, educational institutions, government/private
enterprises, etc. Own/ Will be most useful in places like PSU offices, MSME units, etc.

eMudra Loan

Salient Features

o Maximum Amount: Rs 1 lakh

o Margin: Zero
o Type Facility: WCTL
o Repayment: Up to 5 years including maximum moratorium period of 3 months.

107
 o Interest to be paid during moratorium.
o Guaranteed coverage under CGTMSE
Eligibility:

o KYC compliant individual customer or sole proprietorwho has been with us for the last 12
months has an active savings account/account account.
o There is a current account.
o The age of the customer should be between 18 years to 60 years.
o An additional OVD (other than base) must be available in the CBS data to obtain a CIR. In
CBS, the applicant's activity/activity is required. Profession/ The business must be related
to the business or other.
o Apart from the above customers, whose loan accounts (from our bank), were closed during
the last 12 months and there was no decline during the entire tenure of the loan, they will
also be eligible.
o Further, the loan account should not be closed within six months from the first
disbursement.
o The current account holder should have a CIBIL score of ≥700 or there should be no hit or
new to credit proprietorship firms, although commercial CIBIL should not be obtained, only
the proprietor's CIBIL should be obtained.
o The minimum required score for loan eligibility is above 50, which will be calculated
automatically by the system.

Channels:

1. PNB One app

2. Internet Banking
3. PNB Website

Virtual Credit Card

The virtual credit card is now being offered with dynamic CVV. Now the customer has the option to opt
for virtual only credit card or physical card. Credit Limit - Minimum: Rs.10000/- to Maximum: Rs.5 lakh.

o Card Edition - RuPay Select, RuPay Platinum, Visa Classic, Visa Platinum, RuPay Rakshak Select,
RuPay Rakshak Platinum
o Available Channels - Mobile Banking App- PNB One (for PQCC and Credit Cards against FDR),
Internet Banking (for PQCC only), Bank's Website - www.pnbcard.in (for PQCC only)
o Joining Fee - Zero
o The primary reason to opt for a virtual credit card is to pay for online transactions. It’s safe
to use a virtual credit card and the chances of frauds are less as the card is having unique
feature of dynamic CVV.
o Available Modes
a. PNB One
b. Internet Banking
c. PNB Website

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 Easy Renewal
o Applicable for MSME limit with exposure up to Rs 10.00 lakh.
o Borrower's consent only through SMS.
o No physical documents are required.
o There is no need to submit financial or estimates.
o Auto CIC check.
o The renewal will be done based on business arguments on existing terms and conditions.
Eligibility:

o Limit with exposure up to Rs 10.00 lakh.

o The exposure includes advances under the MSME sector except GECL.
o The credit sum in the account for the last 12 months should be ≥ 200% of the
interest charged in the account during the respective period.
o The number of inward cheques returned for financial reasons during the last 12
months should be less than 6 (date of renewal or last 12 months, whichever is
earlier).
o The account should not be in the SMA-2 category on the date of commencement
of the renewal process and the marking in the system on the date of renewal.
o The borrower should not be classified as an NPA during the last 12 months.
o The date of the remaining confirmation letter (whichever is later) should not be
more than 24 months old as on the date of marking renewal.
o No negative account such as write-offs, restructured accounts, etc. and any existing
business loans from other banks should be present.
EMI Debit Card
Debit card EMI has become a convenient and affordable solution for individuals who do not have a
credit card and want to avail the instant EMI option. Debit Card EMI is an instant digital micro
personal loan product for existing bank customers that can be availed at physical or e-commerce
retail stores. The customer has the flexibility to choose the preferred short repayment schedule from
3 months to 24 months as per his convenience.
The EMI option will be available while paying on POS.
Eligibility
o All PNB debit card holders with KYC compliant have a current account.
o A minimum amount of Rs 10000 (in multiple entries during a calendar month) is
deposited in the account for the last 10 months out of 12 months.
o An amount of Rs.10000/- must be deposited in the last month.
o This does not include SMA-1/SMA-2/NPA customers of the last 12 months.
o Customers holding CIBIL threshold (CIC 700) including -1 or 0 through CIBIL scrub.

Nature of Loan Term Loan

o Loan Limit Minimum – Rs. 5000/- Maximum:- Rs. 1 lakh; Subject to 2 times the average
monthly credit transactions of the last 10 of the 12 months.
o Margin – Zero repayment period in installments of 3/6/9/12/18 and 24 months Opening an
EMI loan account will automatically open in CBS through digital lending platform.
o Repayment/collection operative account linked to debit card.

109
 PNB SARAL App
Currently, when a customer visits a branch for a credit card application, the application has
to be manually entered into the system. With this product PNB Saral app, the branches will
provide the customer with a digital onboarding process.
PNB Credit Card- InstaEMI Facility
PNB has already implemented EMI facility in its Credit Card Management System (CCMS). But in the
current EMI scheme, the customer has to submit the request to the bank in writing after the
transaction. Keeping in view the growing interest of card holders in the bank's EMI scheme, the
bank has introduced Insta EMI facility through which PNB credit card holders can opt for EMI option
at merchant locations.
Salient Features:
o Facility available at POS terminals through Pine Labs and M/s Worldline India Limited
Minimum Transaction Amount: Rs. 2500
o Maximum Transaction Amount: Credit Limit of the Card
o Repayment Period: 3, 6, 9, 12, 18 and 24 months Interest Rate: 12% per annum for 3, 6, 9
and 12 months.
o 14% per annum for 18 and 24 months.
o Prepayment fee: Zero processing fee: 2% of the transaction amount.
o Minimum Rs. 100/- + GST

Digital Renewal of KCC Accounts

Salient Features:

1. The KCC digital renewal facility enables eligible customers to renew their KCC accounts
through digital modes such as SMS, missed call, OIVR, PNB One app, PNB Internet Banking,
PNB corporate website.
2. KCC accounts with no overdue amount can be renewed through channels - SMS, missed
calls, OIVR overdue as well as regular KCC accounts can be renewed through these
channels- PNB One App, PNB Internet Banking, PNB Corporate Website SMS/SMS etc.
Outbound Interactive Voice Response (OIVR) calls Hindi/ English/ Punjabi/ Available in local
languages including Bengali and Assamese.
3. Easy renewal of KCC accounts through PNB digital channels in just 4 steps and 1 OTP on
9266921350 & https://kccrenewal.pnbindia.in
4. Sms facility on 5607040 missed call is not allowed for account review.
5. The renewal process for accounts payable will be initiated in the next three months and up
to 179 days after the expiry of the existing limit. SMS and OIVR calls will be sent on weekly
frequency.
Eligibility
o The combined limit of all KCC accounts for a particular customer (CIF) should be up to Rs
1.60 lakh.
o The account should be standard on the date of commencement of the process of digital
renewal as well as the date of marking of renewal in the system.
Krishi Tatkal Rin

110
Eligibilty:

Existing borrowers availing Kisan Credit Card (KCC) in individual capacity are eligible. The borrower
should have a satisfactory track record of at least two years (existing accounts are standard/standard).
SMA-0/0 must be in CBR-0 category).

Purpose

Agricultural equipment/irrigation.
Crop production.
Domestic needs or any other agricultural activities.
o Nature of loan - term loan;
o Limit based credit requirement; 25% of the existing KCC limit; Maximum Rs.50,000/-
o margin - zero, service charge - zero,
o Security -No additional security required.
o Repayment - 5 years immediate disbursement to the borrower's savings account.
Digital Document Execution (DDE)
1. Paperless execution and storage of financial contracts/loan documents.
2. Makes documents completely authentic.
3. Prevents the storage of physical documents by financial creditors. Adequate savings and
easy recovery.
4. Ease of doing business.
5. Effective enforcement of loan documents.
6. Intuitive, online and real-time process.
7. There is no need to buy stamp paper as e-stamp will be added during the process. Financial
Contracts/ Error free and efficient way to execute loan documents।

111
 Retail Lending
10
Home Loan RAD 61/2022

Repayme
Eligibilit Loan , Quantum of nt /
scheme Margin Moratorium
y loan Repayme
nt
Home Individual For construction / Up to 30L - 30 years – Ready-made house /
& Joint addition / purchase of 20%/15% # building / flat plot - 3 month
loan
owners ( house or plot - Need ( In this case buying a repair/renovation/alte
RAD
18-70 Based the interest house, To ration - 6 months
61/2022
years) Land/Plot Purchase (Land rate will be buy flat, for house
75 years or Plot) – 50 lakhs 0.10% more plot. construction/ addition
[Term
by ( AGM RAM/CHCAC - 100 than the Card 15 years – - 18 months
Loan]
permission L If metro or state capital ; Rate ) Repair/ Under-construction
of AGM ZOCAC and above - 300 L 30L to 75L - Renovation flat/house by
RAM at all Centers, 500 L ( if 20% / Alteration approved private
/CHCAC metro or state capital and Above 75L builder-
and above project approved by and for Plot -
Income of housing board or Govt. 20%/25%
Spouse, Agency )
Earning should not exceed 60% of
Children, the eligible loan amount }
Parents (In Repair/Renovation/Altera
case In- tion (
Laws, AGM Repair/Renovation/Altera
RAM/CHC tion)- Maximum 50 Lakhs
AC and Furnishing – 15 % of HL
above) can (Maximum 50 Lakh )
be added . Pari-pasu charge – 20
Likely Lakh (AGM RAM/CHCAC
Rental and above) Salary Slips/ITR/Form Max. Permissible
Income 16/ABS Deduction of GAS/I
(house Salaried Individuals-  up to 5 lakh - 50%
rent) can Form16/ITR of last 2 years ,  more than 5 lakh
be latest salary slips, (CHCAC- up to 10 lakh -
considere without ITR) 60%
d. 2 years ITR and Audited  10 L & above -
RAD Balance Sheet (ABS) for other 70%
61/2022 than salaried class AGM RAM/CHCAC &
(AGM RAM/ CHCAC & above allowed 10%
above 1 year) above limits.

scheme Eligibilit Loan Amount / purpose Repayme Moratorium

y __ Quantum of Loan nt /

112
 Repayme
nt
'PNB GEN- 40 Years 1.25 times of HL eligibility build a house 30 years 36 months if
NEXT Old, ; minimum 20 lakh /flat and to possession takes time
HOUSING Salaried ( max - as required. buy a ready to (maximum 60 months)
FINANCE Minimum move in
SCHEME 3 Years house /flat,
FOR Experience from
PUBLIC' ) approved
Min. Net private
monthly builder to buy Only have to
During
salary - Rs under- pay interest
moratorium
35000 construction service
(Central / flats from EMI on
In next 120
State sanctioned limit
months
Governme for 360 months
nt , PSUs, EMI that will
IT fully revise the
Profession balance
al). For Rest of outstanding in
Period the loan
account within
the remaining
tenor
“PNB As per Minimum -> 10 lakh high income Public Drawing Power to be reduced
MAX- housing Maximum -> as required group Can be on monthly basis to the extent of
SAVER” loan attracted, who principal component of EMI so that
OVERDRAF scheme are willing to OD is liquidated. Interest is to be
T on Prospectiv take interest recovered as and when levied.
monthly e & benefit borrower can deposit an amount in
reducing Existing addition to the EMI . Since the loan is
Drawing Borrowers given in the shape of OD , additional
Power whose amount can also be withdrawn if
basis . account is required.
regular,
and
complete
disbursem
ent has
been done
“PNB The EXTENT & NATURE OF Pnb Smart
SMART current LOAN Home Loan
HOME customer As per previous sanction can only be
LOA”" should sanctioned by
have PLP and
sanctioned above.
the loan at
least 3
months
before
work, the
account is
regular,
O/S
balance is
25 lakh or

113
 more, and
CIBIL – 700
or more.

“OVERDRF All TL- Minimum- 2 Lakh TL/ OD - up if Interest not serviced

T/ TERM housing Maximum- 100 Lakh to the within 7 days from the
LOAN TO loan OD-Minimum- 2 Lakh duration of close of the month,
HOUSING borrowers Maximum- 25 Lakh HL or till the the default amount
LOAN - new , If loan realizabl age of 70 will attract penal
BORROWE existing , amount ( e value ROI years, interest of 2% at the
RS FOR takeover i.e. of the TL- whichever applicable rate for the
PERSONA cases current property RLLR+BSP+0. is higher. period of insufficiency
L NEEDS” (other HL 35% (RAD .
than exposure OD- 19/2023) If interest is not paid
purchase + RLLR+BSP+1. for more than 2
of plot, Proposed 35% months, then OD will
under- OD) be recalled.
constructi up to 75 80%
on house/ lakhs
flat ) 75 lakhs 75%
NRI/PIO
are not
eligible
Purpose-
For
personal
needs

PMAY (Pradhan Mantri Awas Yojana) – HUDCO & NHB (Bank’s MOU with NHB)

type EWS (Economically LIG (Low MIG-1 (Medium MIG-2

Weaker Section) Income Group) Income Group)
Income group 3 lakh 3 lakh to 6 lakh 6 lakh to 12 lakh Above 12 Lakh to
18 Lakh
Carpet Area 30 Sq. Mt. 60 Sq. Mt. 160 Sq. Mt. 200 Sq. Mt.
Loan Amount Maximum 30 Lakhs as needed
Margin 20 Lakh - 10% , Above -20% 20%
Repayment / Up to the age of 70 years of the borrower , or According to the existing Housing Loan
Repayment 30 years (including moratorium period ) , scheme , but the subsidy will be available for
whichever is earlier. a maximum of 20 years ,
Non-subsidized rate for a period of more
than 20 years.

114
Subsidy Rate 6.50% up to a maximum of 20 years or till the 4% 3%
tenure of the loan
Subsidy loan 6 lakhs 9 lakhs 12 lakhs
subsidies Rs.267280/ - Rs.235068/ - Rs.230156/ -
Reference RAD Cir no. 108/2021 RBD(A) Cir.No. 51/2020, 78/2021- Subsidy
discontinue for middle income group since
28.07.2021

Education Loan

SARASWATI UDAAN PRATIBHA KOUSHAL HONHAAR

Purpose Pursue higher, Professional For students For vocational Delhi only (
professional and and technical seeking admission education 10 th
and
technical education in studies abroad. in premier and training / 12th _
)
India. educational skill
institutes in India development
(361 Premier courses.
Institutes)
loans According to the According to 10 lakhs- annexure Minimum – Max 10 Lakh
loaning power, the the loaning G, 15 lakhs (new 5000/- and
power of branches – power, the IITs , IIMs) & maximum – 1
nil as per requirement power of annexure H list . 5 lakh
branches – nil institutions as
as per required
requirement
repayment 15 years (Course 15 years 15 years (course 50000 – 3 15 years
duration + (course duration + years ; 50001 (course
moratorium of 1 year duration + moratorium of 1 to 1 lakh – 5 duration +
extra ) moratorium of year extra ) years ; Above moratorium
1 year extra ) 1 lakh – 7 of 1 year
years ( extra )
moratorium –
6 months (on
courses up to
1 year) & 1
year (on
courses above
1 year)

margin 4 lakh - Nil; Above 4 4 lakh - Nil; As per annexure in nil nil
lakhs 5% Above 4 lakhs Circular
15%
Reference RAD 105/2023 RAD 91/2022 RAD
92/2022
security Loans up to 7.5 lakhs are covered under CGFSEL (Credit Guarantee Fund Scheme on Education
Loan) , property above 7.5 lakhs or Liquid Security Tangible Collateral security of suitable value
acceptable to bank .

Car Loan (RAD Circular 77/2022)

purpose New ( New) / Old Car (which is not more than 3 years old and is not charged by
any bank /not financed by any other bank) .

115
 eligibility Individuals & Business ( Corporates & non-corporates), only one co-borrower can
be added jointly .
net monthly salary / pension / income in Individual and Sole Proprietorship firm -
Rs 25000 , all existing customers whose banking relationship is satisfactory
Loan  Individual and Sole Proprietorship Firm - 25 times of gross monthly income/
pension , maximum 1 crore.
 Business - No maximum limit .
Income Proof 2 Years ITR/ABS ( Balance Sheet)
Max. Permissible  Up to Rs.50000 - 50 %
Deduction of GAS/I  Rs 50000 -60% ,
AGM RAM/CHCAC & above allowed 10% above limits
repayment New car – 84 months ; Used Car - 60 Months (Age - 65 Years Max CHCAC -70
Years)
margin  new car -15% on-road; Used car – 25%
 10% on-road or nil- ex-showroom
Permissible Deduction If GMS/I upto 50000 50% ; above 5000060% (AGM RAM/ CHCAC can be
increased by &above-10% )
guarantee Can be taken for GMS/I less than 50000
Reimbursement up to 1 month (up to 3 months – PLP Head & CHCAC and above )
JRC VAHAN portal
PNB 551 It is necessary to take quarterly in irregular and NPA.

INSTA VEHICLE LOAN SCHEME (FOUR WHEELER & TWO WHEELER) FOR EXISTING HOMELOAN
BORROWERS

purpose Hassle free vehicle loan to existing 3 year

old Home Loan borrowers with
satisfactory track record.
Ability _ term loan
Assessment 90% of the on-road price, subject to a
of Limit maximum of 10 lakhs
repayment 100 months (Four Wheelers); 84 months
(two wheeler)

PNB COMBO LOAN SCHEME (HOUSING LOAN + CAR LOAN) (RAD Cir.
No. 77/2022 Dated 14.07.2022)

eligibility Home loan borrowers 15 lakhs and above , new 4 wheelers

Income Min Salary 50000/- ( Salaried); 6 lakhs per annum (Professional, self employed,
businessman) ; Gross Loan up to 60% of income
Margin/ 90% of on road price
amount
repayment Maximum remaining home loan tenure or 84 months , whichever is less.

PNB GREEN CAR (e-Vehicle) Loan

116
 Purpose A new electric car (reimbursement of 3 months old also possible)
Eligibility Individuals & Business (Corporates & non-corporates), only one co-borrower can be
added jointly .
net monthly salary / pension / income in individual and sole proprietorship firm - Rs 25000,
all existing customers whose banking relationship is satisfactory , no need to give income
proof on giving security up to 110%.
Loan  Individual and Sole Proprietorship Firm - 25 times of gross monthly income/ pension
, maximum 1 crore.
 Business - No maximum limit .
Income Proof 2 Years ITR/ABS ( Balance Sheet)
Repayment 120 months ; Maximum 65 years extendable by 5 years CHCAC & above ) ; 70 years in
case of pensioner
Margin 10% on-road or nil- ex-showroom; In case of 25% reimbursement. (subsidy will be
deposited in the loan account)
Permissible GMS/I upto 50000  50%, above 5000060% ; AGM RAM/ CHCAC can be increased by
Deduction & above-10% )
Guarantee Can be taken for less than GMS/I 50000. Scale-4 RAM Head & above can also waive.
Reimbursement up to 1 month (up to 3 months – PLP Head & CHCAC and above )
JRC VAHAN portal
PNB 551 It is necessary to take quarterly in irregular and NPA.

INSTA (IN-BUILT) CAR LOAN FACILITY TO EXISTING MSME/CORPORATE BORROWERS (RAD

Cir.No. 106/2022 Dated 12.09.2022)

Purpose In -built Car Loan ; Non- individual customer (individual use only) ; existing loan – 1 crore
and should not be SMA-1/2 in last 3 months.
Loan 10% of Sanctioned limits; Maximum 1 crore ;
Income Maximum loan amount
50000/- per month 5 lakh
50001 1 lakh per month 10 lakh
more than 1 lakh 25 lakhs
Income proof ITR/ABS ( Balance Sheet) of 2 years ; CHCAC 1 Year; Cash Profit or DSCR - 1.50:1 for 1 year
Repayment 120 months ; Maximum 65 years which can be extended by 5 years AGM RAM/ CHCAC &
above ) ; 70 years in case of pensioner
Margin 10% on-road or nil- ex-showroom ; In case of reimbursement - 25% . (subsidy will be
deposited in the loan account)
Net take home Up to 50000 40% ; above 5000030%
guarantee Can be taken for less than GMS- 50000 . Scale-4 RAM Head & above Can also waive
Reimbursement up to 1 month (up to 3 months – PLP Head & CHCAC and above )
JRC VAHAN portal
PNB 551 It is necessary to take quarterly in irregular and NPA.

PNB SARTHI -Two Wheeler Loan [RAD Circular 94 /2022]

eligibility 18 to 65 years existing customer having satisfactory transactional relationship with the bank for
more than 6 months , and having valid driving license. 70 years if pensioner from PNB (5 years
more considered with permission of AGM RAM/CHCAC & above ).
Minimum net monthly salary / income – 10000 per month (including proposed loan
installment).

117
 Income 2 Years ITR/Form 16
Proof
Loan  super bikes/hybrid two wheeler of 200 CC or more - 10 lakh
Incumbent RAM & above - can consider more than 10 lakhs.
 all other (less than 200 CC ) two wheelers - 1.50 lakh
repayment  60 months (bike, Scooter etc.)
 30 Months ( Scooterate)
 24 Months (Moped)
guarantee On loans above 25000. (Guarantee can be waived with permission of Incumbent RAM/CHCAC
and above )
margin Where salary is being disbursed by the bank, 10% of on-road price , otherwise 25%

PNB Power Ride – Two Wheeler [RAD Circular 81/2023]

Eligibility women (18-65 years) ; Minimum net monthly salary / income – 8000 per month (including
proposed loan installment)
Income latest 3 salary slips or last year's ITR/form 16
Proof
Loan max 60000
repayment Maximum 36 months.
Guarantee Suitable guarantee which is acceptable to the bank , any family member or third-party
guarantee can be given.
Margin 10% ex showroom
ROI RLLR+1.90%

PNB Sahyog Loan ( Personal Loan Scheme for Public/DOCTORS/SELF-EMPLOYED ( Personal loan)
[ RAD Circular No. 83/2023]

eligibility All Govt/Semi Govt/PSU/School/College etc employees. LIC Agents below the age of 60
years, who have been in the agency for 5 years, and have a savings account in the bank.
Nature of facility Term Loan , Overdraft ( including reducing DP basis )
Income Proof 2 Years ITR/Form 16 or Salary Slip – 12 Months
Loan 24 times of Gross Monthly Salary , maximum Rs.20 lakh ;
Permissible 30000/- 50% ; 30000/- Above 60% ; Minimum take home Metro/Urban - 15000/- ; Semi
Deduction Urban/Rural - 10000/-
repayment maximum 72 months ,

guarantee Suitable guarantee which is acceptable to the bank, any family member or third-party
guarantee can be given.
margin nil
security Suitable guarantee, (Incumbent RAM and CHCAC and above may relax) & In Case Applicant
is confirmed/Permanent Employee of Central/State Govt./PSU & having Salary Account
with us 7 Salary of more than 75000/- credited in last three month then Sanctioning
Authority, of any scale may waive guarantee on merits of case.);

Doctor’s Delight: [RAD Circular No. 83/2023]

Eligibility Professionally qualified practicing/serving Doctors (BDS, MBBS & above only) Whose annual
income (Net) 5 lakh and above.

118
 Nature of Term Loan , Overdraft (including reducing DP basis )
facility
Income Proof 2 Years ITR/Form 16 or Salary Slip – 12 Months
Loan Minimum - 2 lakh , maximum 20 lakh or 24 times of Monthly Gross Income / Salary .
margin Zero
repayment Maximum 84 months (up to 65 years ; AGM RAM & CHCAC & above -70 Years)
security Third party Guarantee or 100% Security.

Self-Employed: [RAD Circular No. 83/2023 ]

Eligibility CA/CS, Data Analysts, Architect/ Valuers, LIC Agents, Engineers, Software Developers and
Financial Consultants only. ( CIBIL-750 & above)
Nature of facility Term Loan , Overdraft ( including reducing DP basis )
Income Proof 2 Years ITR/Form 16 or Salary Slip – 12 Months
Loan 10 times of average Gross monthly income of last two years with a maximum of Rs.5.00
Lakh.
margin Zero
repayment Maximum 60 EMIs or up to 65 years whichever is earlier.
security Third party Guarantee having minimum gross annual income (GAI) of Rs. 6.00 lakhs for
the last two years.

PNB Aabhar Rin - Personal (Pension) Loan For Pensioners [ RAD Cir No. 80/2023 ]

eligibility  All the pensioners are eligible under this scheme , an undertaking will be given from
all that they will not change their disbursing bank without the permission of the bank.

Nature of facility Term Loan , Overdraft ( including reducing DP basis )

Income Proof 2 Years ITR/Form 16 or Salary Slip – 12 Months
Loan  Minimum Rs 25000
borrower age General Pensioners Defense Pensioners
up to 70 years 18 times of net monthly 20 times of net monthly
pension or maximum 10 Lakh pension or maximum of 10
, whichever is less Lakh , whichever is less
Above 70 years 18 times of net monthly 20 times of net monthly
and up to 75 pension or maximum of 7.5 pension or maximum of 7.5
years lakhs , whichever is less lakhs , whichever is less
75years 12 times of net monthly pension or maximum of 5 lakhs ,
whichever is less
margin Zero
Repayment Maximum 60 months or till the borrower pensioner attains the age of 78 years , whichever
is earlier.
Security family pensioner or earning children or suitable TPG
ROI RLLR+2.50%

PRE APPROVED PERSONAL LOAN TO EXISTING CUSTOMER (CENTRAL GOVT./STATE GOVT./ PSU
EMPLOYEES/ PVT. EMPLOYEES) – PAPL RAD 29/2023

119
 eligibility Government employees or government undertaking employees / private employees
whose salary account is maintained with us.
10 months out of the last 12 months is credited to the salary account of the subscriber.
Credit is mandatory for any two months out of the last three months. Apart from this ,
the salary of the previous month should also be compulsorily deposited in the account
.
MINIMUM QAB No QAB required up to 5 lakh loan, for loan above 5 lakh QAB 10000/- (up to 4 quarters)
Maximum 60% of the average gross salary of the last 12 months; Minimum Take Home Salary (Rs.
Permissible 10000/- at all centres)
deduction
Loan 12 months, Avg. of salary deposited in 10 months. 10 times ; Minimum - 25000 / - Maximum
- 20.00 lakhs (in case of government employees) , 6 lakhs for private employees.
repayment 72 months
E -Signing e-signing & e - stamping waived (OTP based) on loans up to Rs.8 lakh ; E-Signing & E -
Stamping Mandatory (Aadhaar OTP Based) above 8 Lakhs up to 8 Lakhs .
Where to PNB One , Internet Banking to PAPL , https://installoans.pnbindia.in and Bank's corporate
process website pnbindia .in

PRE-APPROVED PERSONAL LOAN TO EXISTING CAR LOAN, HOME LOAN AND PERSONAL LOAN
BORROWERS ( RAD Cir.No. 29/2023)

Eligibility Existing Car Loan (3 years old Regular), Home Loan (above 7.50 Lakhs , 3 years old) and
Personal Loan (3 years old) borrower for personal use , should never have been in SMA-1
or 2.
Mode _ online digital
Nature of facility term loan
Loan 1) 25000/- Maximum Rs.8 lakh ;
2) The difference of original disbursement and the current outstanding of the
Car/Home/Personal Loan ;
Whichever is less of 1 or 2.
CIC S c ore 750 and above
repayment Maximum 72 EMIs or whichever is less till the age of 65 years.

PRE-APPROVED PERSONAL LOAN TO PNB EXISTING CUSTOMERS HAVING DEPOSIT RELATIONSHIP WITH
US ON THE BASIS OF QAB & TRV (RAD Cir.No. 29/2023)

eligibility 1. TRV based : Age 18-60 years (1 year old relationship), 20000/- and above deposits have
been deposited in 10 months out of 12 months . Credit (20000/- and above) is mandatory
for any two months out of the last three months . Apart from this , the last month's salary
should also compulsorily be deposited in the account 20000 / - and above . SMA-1/2/ NPA
& Personal loan borrower letter no.
2. QAB Based : Age 18-60 years (1 year old relationship), Last 12 months QAB more than 1
Lakh , SMA-1/2/ NPA & Personal loan borrower letter no.
CIC Score 700 (-1/0) in case of TRV , 750 and above in case of QAB
Exception for Cash deposit , transaction in account of a cust_id , FD/RD closure transaction , deposit entry
credit entry with difference of more than 20% from previous month.
mode digital in term loan
Loan 1) In case of TRV, out of 12 months, in 10 months Avg. 10 times ;

120
 2) In case of QAB, 1.25 times the average of QAB of last 4 quarters ;
Minimum – 25000/- Maximum – 4.00 Lakhs ; Net take home deposit after the loan installment-
40% of total deposit and at least 10000/- .

repayment 72 months , up to a maximum age of 65 years.

E -Signing e-signing & e - stamping digitally on loans up to Rs.4 lakh;
Where to PNB One , Internet Banking to PAPL , https://installoans.pnbindia.in and Bank's corporate
process website pnbindia . in

PNB myProperty Loan [RAD Cir No. 128/2023]

Purpose All purposes other than speculative purposes

eligibility Individual and joint borrowers, who have immovable property to mortgage , and sufficient
income to repay .
Income Salary - 25000 monthly ; Others ( self-employed) – 3 lakhs per annum.
Loans Minimum - Rs 2 lakh , Maximum - Rs 500 lakh
Repayment o Term Loan - Maximum 120 months or till the age of 65 years , whichever
is earlier.
o Overdraft ( reducing DP) – 10 years or till the age of 65 years , whichever
is earlier.
( AGM RAM/CHCAC & above -70 years)
limit setting 65% of the realizable value of the property
Repayment Monthly Salary / Maximum permissible
Capacity _ Income income) deduction /Max .
allowable deductions
1 lakh 60%
above Rs.1 lakh 70%
Income Proof latest salary slip or ITR/form 16/ audited balance sheet of last 3 years
Security Equitable or registered mortgage Immovable property whose residual life is at least 25 years.
If half of the property is on rent , then only the self-occupied portion will be financed .

PNB Bagban (Reverse Mortgage) [ RAD Cir No. 78/2023]

Purpose Personal/Medical Expenses

Eligibility 60 years or more ( Joint Borrower spouse – 58 years and above)
Loans up to 1 crore
Repayment 6 months after the death of the couple.
Margin 20%
Security Residual Life of the property – 20 years minimum

Gold Loan [RAD Cir no. 100/2022 ]

Purpose Personal use

Nature of facility Demand Loan , Overdraft

121
 Loans Minimum - 25000 rupees , maximum 25 lakhs.
Repayment 12 months
Margin 30 % in case of one time payment ; 25% interest paid as and when applicable.
Security Gold ornaments will be pledged

Loan against Sovereign Gold Bond [ RAD Cir no. 100/2022 ]

Purpose Personal use

Nature of facility Demand Loan , Overdraft
Loans 50,000 to Rs 10 lakh
Repayment Maximum 8 years or till the maturity of the gold bond.
Margin Individual - 25% ; Business or Institutions – 40%.
Security Sovereign Gold Bond

Loan Against Fixed Deposit [ L&A 39/2021]

Rupee Deposits (including NRE) in the name of the borrower given on Gaya Advance :
S.no. advance giving time maturity Of margin % (the minimum)
_ remaining duration
1 Advance against Deposit (remaining period maturity)
Upto 2 years 5.00%
2 to 3 years 7.50%
3 to 4 years 10.00%
4 to 5 years 12.00%
5 years and more 20.00%
2 Advance against third Party fixed deposit 25.00% (minimum)
3 advance to Staff Members/ Retired /Voluntary retired /the widow of staff
Upto Rs. 10 Lakh 5.00%
Rs. 10 lakh and more As applicable to the public
4 Advance against FCNR(B) deposits
up to 1 year 10%
more than 1 year up to 2 years 20%
more than 2 years 30%
5 Advance against third party FCNR(B) deposits
up to 2 years 20%
more than 2 years 30%
6 NRO Fixed Deposit 25%

If there is any shortfall in the minimum margin after such loan/advance has been granted, the bank has
the option of asking the borrower to meet the shortfall in the minimum margin or prematurely close the
term deposit by giving due notice to the borrower. Ask to clear the outstanding balance of the
loan/advance.
such fixed deposits on which TDS is made, the total tax to be deducted under section 194A of Income Tax
on interest of such fixed deposit is also to be reduced from the amount of advance/DP/limit .

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 Rate of interest-
advance Rate of interest
Advance against fixed deposit standing in the name 1% above the rate offered on deposits
of the borrower
Others / Third Party Deposits 2% above the rate offered on deposits subject to
minimum RLLR Ho
FCNR(B) deposits (in the name of the borrower and RLLR
jointly)
Advance against FCNR(B) deposits to third parties RLLR + 1%
Staff Members /Respectfully Retired /Voluntary Retired /Staff Of Widow Of For
Advance up to Rs.10 lakh as per deposit rate
Advances above Rs 10 lakh As applicable to the public

Online Overdraft Facility (e- OD) through PNB ONE Only against Fixed Deposit Opened through
Branches i.e. Offline FD & fixed Deposit opened through Digital Mode (PNB One/IBS) (e-FD)

Offline FD Online FDs

Eligible Fixed Deposit FD opened from branch in single name , No Open e - FD online in single name , No loan
loan on Tax Saver Scheme, Capital Gains on Tax Saver Scheme, Capital Gains Scheme
Scheme and already mortgaged FD. and already mortgaged FD.
Amount of Advance Min  25000 and maximum 5 lakh Min  25000 and maximum 5 crores (in case
of easy FD) , less than 1 crore on other FDs.
Advance periods Till Maturity of FD Maximum 3 years or till maturity of FD
whichever is less.
Margin Maturity 10% Maturity 5%
period up to 3 period up to
years 2 years
for
Maturity 20% Maturity 7.5%
general
period more period more
public
than 3 years than 2 years
staff and ex- 5% and up to 3
staff years
up to 10 lakh 5%
staff
more than 10 according
and ex-
lakh to general
staff
public
Interest Above 1% FD (0.25% discount in online) Above 0.75% FD

Availability 6 a.m. to 10 p.m. 24*7

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 Priority Sector Guidelines
11

Table depicts calculation of ANBC

Bank Credit in India I
The categories under
priority sector are as follows: Bills Rediscounted with RBI and other approved II
Financial Institutions
a. Agriculture Net Bank Credit (NBC)* III(I-II)
b. Micro, Small and Medium Outstanding Deposits under RIDF and other eligible IV
Enterprises funds with NABARD, NHB, SIDBI and MUDRA Ltd on
account of priority sector shortfall + outstanding PSLCs
c. Export Credit Eligible amount for exemptions on issuance of long- V
d. Education term bonds for infrastructure and affordable housing
e. Housing Advances extended in India against the incremental VI
FCNR (B)/ NRE deposits, qualifying for exemption from
f. Social Infrastructure
CRR/ SLR requirements, as per the RBI
g. Renewable Energy Investments made by public sector banks in the VII
h. Others Recapitalization Bonds floated by Government of India
Other investments eligible to be treated as priority VIII
sector (e.g. investments in securitized assets)
Face Value of securities acquired and kept under HTM IX
category under the TLTRO 2.0
Bonds/debentures in Non-SLR categories under HTM X
category
ANBC III + IV-
(V+VI+VII) +VIII
- IX + X

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Categories Domestic Foreign banks with less Regional Rural Banks Small Finance
commercial banks than 20 branches Banks
(excl. RRBs & SFBs)
& foreign banks with
20 branches and
above
Total Priority 40 per cent of ANBC 40 per cent of ANBC as 75 per cent of ANBC as 75 per cent of
Sector as computed in para 4 computed in para 4 computed in para 4 ANBC as
below or CEOBE below or CEOBE below or CEOBE computed in para
whichever is higher whichever is higher; out whichever is higher; 4 below or CEOBE
of which up to 32% can However, lending to whichever is
be in the form of lending Medium Enterprises, higher.
to Exports and not less Social Infrastructure and
than 8% can be to any Renewable Energy shall
other priority sector be reckoned for priority
sector achievement only
up to 15 per cent of
ANBC
Agriculture 18 per cent of ANBC Not applicable 18 per cent ANBC or 18 per cent of
or CEOBE, whichever is CEOBE, whichever is ANBC or CEOBE,
higher; out of which a higher; out of which a whichever is
target of 10 percent# target of 10 percent# is higher; out of
is prescribed for Small prescribed for SMFs which a target of
and Marginal Farmers 10 percent# is
(SMFs) prescribed for
SMFs
Micro 7.5 per cent of ANBC Not applicable 7.5 per cent of ANBC or 7.5 per cent of
Enterprises or CEOBE, whichever is CEOBE, whichever is ANBC or CEOBE,
higher higher whichever is
higher
Advances to 12 percent# of ANBC Not applicable 15 per cent of ANBC or 12 percent# of
Weaker or CEOBE, whichever is CEOBE, whichever is ANBC or CEOBE,
Sections higher higher whichever is
higher

Computation of Adjusted Net Bank Credit (ANBC): ANBC denotes the outstanding Bank Credit
in India Adjustments for weights in PSL Achievement:
To address regional disparities in the flow of priority sector credit at the district level
a higher weight (125%) would be assigned to the incremental priority sector credit in the
identified districts where the credit flow is comparatively lower (per capita PSL less than 6000),
and a lower weight (90%) would be assigned for incremental priority sector credit in the
identified districts where the credit flow is comparatively higher (per capita PSL greater than
25,000).
The districts other than those mentioned above will continue to have existing weightage of
100%.

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DESCRIPTION OF ELIGIBLE CATEGORIES UNDER PRIORITY SECTOR
Agriculture
Farm Credit - Individual farmers:
The lending to agriculture sector will include Farm Credit (Agriculture and Allied Activities),
lending for Agriculture Infrastructure and Ancillary Activities.
Loans against pledge / hypothecation of agricultural produce (including warehouse receipts)
for a period not exceeding 12 months subject to a limit up to 75 lakh against NWRs/eNWRs
and up to 50 lakh against warehouse receipts other than NWRs/eNWRs.
Farm Credit - Corporate farmers, FPOs / FPC, Partnership firms and Co-operatives of
farmers engaged in Agriculture and Allied Activities : Loans for the following activities
subject to an aggregate limit of 2 crore per borrowing entity:
Crop loans to farmers -traditional / non-traditional plantations and horticulture.
Medium and long-term loans for agriculture and allied activities, Loans for pre and post-harvest
activities.
Loans up to 75 lakh against pledge/hypothecation of agricultural produce (including warehouse
receipts) for a period not exceeding 12 months against NWRs/eNWRs and up to 50 lakh against
warehouse receipts other than NWRs/eNWRs.
Loans up to 5 crore per borrowing entity to FPOs / FPCs undertaking farming with assured
marketing of their produce at a pre-determined price.
Agriculture Infrastructure: Loans for agriculture infrastructure will be subject to an aggregate
sanctioned limit of 100 crore per borrower from the banking system.

Ancillary Services:
Loans up to 5 crore to co-operative societies of farmers for purchase of the produce of members
Loans up to 50 crore to Start-ups in agriculture and allied services.
Loans for Food and Agro-processing Rs.100 crore per borrower from the banking system.
Small and Marginal Farmers (SMFs):
a. Farmers with landholding of up to 1 hectare (Marginal Farmers).
b. Farmers with a landholding of more than 1 hectare and up to 2 hectares (Small Farmers).

Loans up to 2 lakh to individuals solely engaged in Allied activities without any accompanying
land holding criteria.
Khadi and Village Industries Sector (KVI): All loans will be eligible for classification under the sub-
target of 7.5 percent prescribed for Micro Enterprises under priority sector.

Export Credit (not applicable to RRBs and LABs):

Export credit under agriculture and MSME sectors are allowed to be classified as PSL in the
respective categories viz. agriculture and MSME.
Export Credit (other than in agriculture and MSME) will be allowed to be classified as
priority sector as per the following table:

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 Domestic banks / WoS of
Foreign banks / SFBs / UCBs
Incremental export credit
over corresponding date of
the preceding year, up to 2
per cent of ANBC or CEOBE
whichever is higher, subject
to a sanctioned limit of up to
40 crore per borrower.
Foreign banks with 20
branches and above
Incremental export credit over
corresponding date of the
preceding year, up to 2
percent of ANBC or CEOBE
whichever is higher
Foreign banks with less than
20 branches
Export credit up to 32 per cent
of ANBC or CEOBE whichever
is higher.

Education: Loans to individuals for educational purposes, including vocational courses, not
exceeding 20 lakh.
Housing loans :

Bank loans to Housing sector as per limits prescribed below are eligible for priority sector classification.

Loans to individuals for Purchase/ Population Overall cost of the

Construction of a dwelling unit per family dwelling unit
Upto Rs. 35 lakh metropolitan centres ten lakh and above does not exceed Rs. 45
lakh
Upto Rs. 25 lakh other centres Below 10 lakh does not exceed Rs. 30
lakh

Loans for repairs to damaged dwelling units up to 10 lakh in metropolitan centres and up to 6
lakh in other centres.
Bank loans to any government agency for construction of dwelling units or for slum clearance
and rehabilitation of slum dwellers subject to dwelling units with carpet area of not more than
60 sq.m.
Bank loans for affordable housing projects using at least 50% of FAR / FSI for dwelling units
with carpet area of not more than 60 sq.m.
Bank loans to HFCs for on-lending, up to 20 lakh for individual borrowers, for purchase /
construction / reconstruction of individual dwelling units or for slum clearance and
rehabilitation of slum dwellers.
NOTE: Housing loans to banks' own employees will not be eligible for classification under PS.

Social Infrastructure:
Bank loans up to a limit of 5 crore per borrower for setting up schools, drinking water facilities
and sanitation facilities including construction / refurbishment of household toilets and water
improvements at household level, etc.
loans up to a limit of 10 crore per borrower for building health care facilities including under
'Ayushman Bharat' in Tier II to Tier VI centres.
Renewable Energy:
Bank loans up to a limit of 30 crore to borrowers for purposes like solar based power generators,
biomass-based power generators, wind mills, micro-hydel plants and for non-conventional energy
based public utilities, viz., street lighting systems and remote village electrification etc.

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 For individual households, the loan limit will be 10 lakh per borrower.
Others: The following loans as per the prescribed limits are eligible for priority sector classification.
Loans not exceeding ₹2.00 lakh provided by banks to SHG/JLG for activities other than
agriculture or MSME, viz., loans for meeting social needs, construction or repair of house,
construction of toilets or any viable common activity started by SHGs.
Loans to distressed persons [other than distressed farmers indebted to noninstitutional lenders]
not exceeding 1.00 lakh per borrower to prepay their debt to noninstitutional lenders.
Weaker Sections:

Priority sector loans to the following borrowers will be considered as lending under Weaker Sections
category:

Small and Marginal Farmers

Artisans, village and cottage industries where individual credit limits do not exceed 1 lakh
Beneficiaries under Government Sponsored Schemes such as National Rural Livelihood Mission
(NRLM), National Urban Livelihood Mission (NULM) and Self Employment Scheme for
Rehabilitation of Manual Scavengers (SRMS)
Scheduled Castes and Scheduled Tribes
Beneficiaries of Differential Rate of Interest (DRI) scheme
Self Help Groups
Distressed farmers indebted to non-institutional lenders
Distressed persons other than farmers, with loan amount not exceeding 1 lakh per borrower to
prepay their debt to non-institutional lenders
Individual women beneficiaries up to 1 lakh per borrower
Persons with disabilities
Minority communities

Investments by banks in securitized assets:

The all-inclusive interest charged to the ultimate borrower by the originating entity should not exceed
the investing bank's MCLR + 10% or EBLR + 14%

Bank loans to NBFCs for on-lending: Bank credit to registered NBFCs (other than MFIs)
for on-lending will be eligible for classification as priority sector under respective
categories.
a. Agriculture: On-lending by NBFCs for 'Term lending' component under Agriculture will
be allowed up to 10 lakh per borrower.
b. Micro & Small enterprises: On-lending by NBFC will be allowed up to 20 lakh per
borrower.

Bank loans to HFCs for on-lending (not applicable to RRBs, SFBs and LABs): an
aggregate loan limit of 20 lakh per borrower.
Cap on On-lending: Bank credit to NBFCs (including HFCs) for on-lending will be allowed
up to an overall limit of five percent of individual bank's total priority sector lending.

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 Non-achievement of Priority Sector targets:

Banks having any shortfall in lending to priority sector shall be allocated amounts for contribution to
the Rural Infrastructure Development Fund (RIDF) established with NABARD and other funds with
NABARD / NHB / SIDBI / MUDRA Ltd.

The interest rates on banks' contribution to RIDF or any other funds, tenure of deposits, etc. shall be
fixed by Reserve Bank of India from time to time

Service charges: No loan related and ad hoc service charges / inspection charges should be levied
on priority sector loans up to 25,000. In the case of eligible priority sector loans to SHGs / JLGs, this
limit will be applicable per member and not to the group as a whole.

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 Government Sponsored Schemes
12
PRIME MINISTER’S EMPLOYMENT GENERATION PROGRAME (PMEGP)

It was launched by merging the two schemes that were in operation till 31st March 2008. PMEGP = PMRY
(Pradhan Mantri Rozgar Yojana) + REGP (Rural Employment Generation Programme) w.e.f. 15-08-
2008.
It is central sector scheme administered by the Ministry of Micro, Small and Medium Enterprises
(MoMSME)
Implemented by Khadi and Village Industries Commission (KVIC) at the National level.
At the State level, the scheme is implemented through State offices of KVIC, State Khadi and Village
Industries Boards (KVIBs), District Industries Centres (DICs), Coir Board (for coir related activities) and
Banks.
Levels of support under PMEGP(Margin and Rate of subsidy)

For setting up of new micro enterprise (units)

Categories of beneficiaries under Beneficiary's contribution (of Rate of Subsidy (of project
PMEGP (for setting up of new project cost) cost)
enterprises
Area (location of project/unit) Urban Rural
General Category 10% 15% 25%
Special Category (including 05% 25% 35%
SC,ST,OBC, Minorities, Women,
Ex-Servicemen, Transgender,
Differently-abled, NER,
Aspirational Districts, Hill and
Border areas(as notified by the
Government) etc.
The maximum cost of the project/unit admissible for Margin Money subsidy:

PMEGP Loan for setting up of new micro enterprise Maximum cost of the project/unit admissible
for Margin Money subsidy
Manufacturing sector Rs. 50 lakhs
Business/Service sector Rs. 20 lakhs

2nd Loan for upgradation of existing PMEGPIREGPIMUDRA units

Categories of beneficiaries Beneficiary's contribution (of Rate of Subsidy (of project cost)
under PMEGP (for upgradation project cost)
of existing units)
All Categories 10% 15%
(20% in NER and Hill States)

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The maximum cost of the project/unit admissible for Margin Money subsidy:
PMEGP Loan under for Maximum cost of the project/unit Maximum subsidy
upgradation admissible for Margin Money subsidy
Manufacturing sector Rs. 1 crore Rs.15 lakh
(Rs.20 lakh for NER and Hill
States)
Business/Service sector Rs. 25 lakhs Rs.3.75 lakh (Rs.5 lakh for NER
and Hill States)

If the total project cost exceeds Rs. 1.00 Crore or Rs. 25.00 Iakhs for Manufacturing and Service/Business
sector respectively, the balance amount maybe provided by banks without any Government subsidy.
Eligibility Conditions of Beneficiaries:
Any individual, above 18 years of age
No income ceiling for assistance for setting up projects under PMEGP
For setting up of project costing above Rs.10 lakh in the Manufacturing sector and above Rs. 5
lakh in the Business /Service sector, the beneficiaries should possess at least VIII standard pass
educational qualification.
Only for New projects sanctioned, existing units are not eligible.
Projects without Capital Expenditure are not eligible for Financing under the Scheme.
Cost of the land should not be included in the Project cost.
PMEGP is applicable to all new viable microenterprises, including Village Industries projects
except activities prohibited by local Government/Authorities
Only one person from one family is eligible for obtaining financial assistance for setting up of
projects under PMEGP. The 'family' includes self and spouse.
The applicants, who have already undergone training of at least 10 Days (for offline mode) or 60
hours (for online mode) under Entrepreneurship Development Programme (EDP) / Skill
Development Programme (SDP) / Entrepreneurship cum Skill Development Programme (ESDP)
or Vocational Training (VT) need not undergo EDP training again.
Bank Finance:
Category of Beneficiary Bank Finance (% of project cost)
General Category 90%
Special Category 95%

For Manufacturing units, Working Capital component should not be more than 40% of the
project cost and
For units under Service/Trading sector, the Working Capital shall not be more than 60% of the
project cost.
Repayment: Repayment schedule may range between 3 to 7 years after an initial moratorium as
may be prescribed by the concerned Bank/financial institution.
The prescribed EDP training is mandatory before releasing of loan by the Banks.
The prospective entrepreneurs and the beneficiaries can undergo EDP training either in online or
offline mode.
The duration of the training would be for at least 5 days for projects with project cost up to
Rs.5 lakh and for project with cost above Rs.5 lakh, the duration of EDP would be at least
10 days.
No EDP training will be mandatory for projects up to Rs. 2 Lakh.

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 The beneficiaries who have undergone EDP earlier of duration not less than 10 Days
through KVIC/KVIB or reputed Government training centers will be exempted from
undergoing fresh EDP.
Once the Margin Money (subsidy) should be kept in the Term Deposit Receipt (TDR)/Subsidy
Reserve Fund (SRF) for three years at branch.
No interest will be paid on the TDR/SRF, and no interest will be charged on loan disbursed for
the corresponding amount of TDR/SRF.
In case the Bank's advance goes "bad" before the three-year period, due to any reason
whatsoever, beyond the control of the beneficiary, the Margin Money (subsidy) will be
returned to KVIC.
In case any recovery is affected subsequently by the Bank from any source whatsoever, such
recovery will be utilized by the Bank for liquidating their outstanding dues.
Margin Money (subsidy) will be 'one time assistance', from Government.
For any enhancement of credit limit or for expansion/modernization of the project, Margin
Money (subsidy) assistance is not available except in case of units selected for upgradation
through 2nd loan under this Scheme.
Projects financed jointly i.e., financed from two different sources (Banks / Financial Institutions),
are not eligible for Margin Money (subsidy) assistance.
DEENDAYAL ANTYODAYA YOJANA - NATIONAL RURAL LIVELIHOODS MISSION (DAY-NRLM)

The Ministry of Rural Development (MoRD), Government of India launched the National Rural Livelihood
Mission (NRLM) by restructuring Swarnajayanti Gram Swarojgar Yojana (SGSY) with effect from 01st April
2013.
NRLM was renamed as DAY-NRLM (Deendayal Antyodaya Yojana - National Rural Livelihoods Mission)
w.e.f. March 29, 2016.
DAY-NRLM promotes affinity-based women Self Help Groups (SHGs).
However, only in case of groups to be formed with persons with disabilities and other special categories
like elders and transgenders, DAY-NRLM may have both men and women in the Self-Help Groups.
Members:
 Women SHGs under DAY-NRLM consist of 10-20 members.
 In case of special SHGs i.e. groups in the difficult areas, groups with disabled persons, and groups
formed in remote tribal areas, this number may be a minimum of 5 members.
FINANCIAL ASSISTANCE TO THE SHGs:
 Revolving Fund:
DAY-NRLM, MoRD, would provide Revolving Fund (RF) support to SHGs:
 SHG which are in existence for a minimum period of 3/6 month
 SHG which follows the norms of good SHGs, i.e. they follow ‘Panchasutra’ – regular
meetings, regular savings, regular internal lending, regular recoveries and
maintenance of proper books of accounts.
 Only such SHGs that have not received any RF earlier would be provided with RF
 Revolving Fund(RF) amount:
Minimum Maximum
Revolving fund( RF) per SHG ₹20,000 ₹30,000

 Purpose of RF: to strengthen their institutional and financial management capacity and build a
good credit history within the group.
 Capital Subsidy: No capital subsidy would be sanctioned to any SHG under DAY-NRLM.

Lending to SHGs and their individual members:

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  Eligibility Criteria for SHGs to avail loans:
 SHGs should be in active existence for at least 6 months as per their books of accounts
 SHGs should be practicing ‘Panchasutras’
 SHGs should qualify as per grading norms fixed by NABARD.

 The existing defunct SHGs are also eligible for credit if these are revived and continue to be active
for a minimum period of three months.
Loan amount:
 SHG is given multiple doses of assistance under DAY-NRLM (means assisting an SHG over a
period of time, through repeat doses of credit).
 SHGs may avail either Term Loan (TL) or a Cash Credit Limit (CCL) or both based on their
requirement.
 In case of need, additional loan may be sanctioned even though the previous loan is outstanding,
based on the repayment behavior and performance of the SHG.
 Cash Credit Limit (CCL): In case of CCL, each SHG to be sanctioned minimum loan of ₹6 lakhs
to each eligible SHG for a period of 3 years with a yearly drawing power (DP).
 The drawing power may be enhanced annually based on the repayment performance of the
SHG.
 Term Loan: In case of Term Loan, loan amount should be sanctioned in doses.
Cash DP for 1st DP for 2nd year/2nd DP for 3rd year/3rd DP for 4th year
credit(CC) year(CC)/ 1st dose( TL) dose ( TL) onwards/ Fourth
/Term dose ( TL) dose onwards ( TL)
Loan(TL)
Cash 6 times of the 8 times of the corpus Minimum of ₹6 lakh Above ₹6 lakh, based
credit/Term existing corpus or at the time of based on the Micro on the MCP prepared
Loan minimum of ₹1.5 review/enhancement Credit Plan (MCP) by SHG and appraised
lakh, whichever is or minimum of ₹3 prepared by SHG and by the
higher lakh, whichever is appraised by the federations/support
higher federations/support agency and the
agency and the previous credit
previous credit history history.
Repayment 24-36 36-48 months in 48-60 60-84
(in case of monthly/quarterly monthly/quarterly monthly/quarterly monthly/quarterly
Term Loan) instalments instalments instalments installments

Credit facilities to SHG members: Branches may consider extending loans up to ₹10 lakh to individual
members of select matured well performing SHGs (SHGs which are more than 2 years old and have
accessed at least one dose of bank loan with timely repayment).
 Purpose of loan: At least 50% of loans above ₹1 lakh, 75% of loans above ₹4 lakh and at least 85%
of loans above ₹6 lakh should be used primarily for income generating productive purposes.
 Security and Margin:
SHG Loan amount Margin Collateral Lien against savings bank CGFMU Coverage
accounts/Deposit
Upto ₹10.00 lakh NO NO NO NO
Above ₹10 lakh and Not NO NO Yes(entire loan
upto ₹20 lakh exceeding (irrespective of the loan
10% of outstanding)
loan
amount
exceeding

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 Rs. 10
Lakh

 DAY-NRLM ensure adequate coverage of vulnerable sections of the society such that 50% of the
beneficiaries are SC/STs, 15% are minorities and 3% are persons with disability.
 Funding Pattern: DAY-NRLM is a Centrally Sponsored Scheme and the financing of the programme
would be shared between the Centre and the States in the ratio of 60:40 (90:10 in case of North
Eastern States including Sikkim; completely from the Centre in case of UTs).
Interest subvention:
 Interest subvention scheme on Credit to Women SHG during the year 2023-24 for all Public Sector Banks,
Private Sector Banks and Small Finance Banks in all districts.
 The scheme is limited to Women Self Help Groups under DAY-NRLM in rural areas only.
 For loans up to ₹3 lakh under the scheme, Bank will extend credit at a concessional interest rate of 7% per
annum.
 For outstanding credit balance upto ₹3 lakh, Bank will be subvented at a uniform rate of 4.5% per annum
during FY 2023-24.
 For loans above ₹3 lakh and up to ₹5 lakh under the scheme, Bank will extend credit at interest rate
equivalent to their 1 year-MCLR or any other external benchmark based lending rate or 10% per annum,
whichever is lower.
 For outstanding credit balance above ₹3 lakh and upto ₹5 lakh, bank will be subvented at a uniform rate
of 5% per annum during FY 2023-24.
 For the year 2023-24, Indian Bank has been nominated as the Nodal bank by MoRD for operationalizing
interest subvention scheme.

DEENDAYAL ANTYODAYA YOJANA- NATIONAL URBAN LIVELIHOODS MISSION (DAY-NULM)

The Government of India, Ministry of Housing and Urban Affairs (MoHUA), restructured the existing
Swarna Jayanti Shahari Rozgar Yojana (SJSRY) and launched the National Urban Livelihoods Mission
(NULM) in 2013.
NULM has been under implementation w.e.f. September 24, 2013 in all district headquarters (irrespective
of population) and all the cities with population of 1 lakh or more.
The percentage of women beneficiaries under SEP should not be less than 30 percent. SCs and STs must
be benefited at least to the extent of the proportion of their strength in the city/town population of poor.
A special provision of 5 percent reservation is made for the differently-abled under this program with
priority to women.
Entrepreneurship Development Program (EDP): In addition to skill training of the beneficiaries, the ULB
will also arrange to conduct Entrepreneurship Development Program for 3-7 days for individual and group
entrepreneurs.
Pattern of Financial Assistance: The financial assistance available to urban poor in setting up individual
and group enterprises will be in the form of Interest subsidy on the bank loan.
Interest subsidy, over and above 7% rate of interest will be available on a bank loan for setting up of
individual or group enterprises.
The difference between 7% p.a. and the rate of interest charged by the bank will be provided to bank
under DAY-NULM.
An additional 3 percent interest subvention will be provided to all Women Self Help Groups (WSHGs) who
repay their loan in time.
Individual Enterprises (SEP-I)-Loan & Subsidy: An urban poor individual beneficiary desirous of setting
up an individual micro-enterprise for self-employment can avail benefit of subsidized loan under this
component from any bank.

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 Age: have attained the age of 18 Years at the time of applying for loan.
Project Cost (PC): The Maximum unit Project Cost for an individual microenterprise is ₹ 2,00,000 (₹ Two
Lakhs)
Collateral Guarantee on Bank Loan:No collateral security in the case of loans up to ₹ 10 lakhs.
Branches may avail guarantee cover from Credit Guarantee Fund Trust for Micro and Small Enterprises
(CGTMSE) setup by Small Industries Development Bank (SIDBI) or any other appropriate guarantee fund.
Repayment: Repayment schedule would range between 5 to 7 Years after initial moratorium of 6-18
months.
Margin Money: No margin for a loan up to ₹ 50,000.
For loans above ₹ 50,000 preferably 5% & in no case be more than 10% of the project cost.
Type of Loan Facility: in form of Term Loan/Working Capital loans through Cash Credit. Composite Loans
consisting of Capital Expenditure and Working Capital components.
Group Enterprises (SEP-G) -Loan & Subsidy: A Self Help Group (SHG) or members of an SHG constituted
under DAY-NULM or a group of urban poor for selfemployment can avail benefit of subsidized loans
under this component.
Eligibility Criteria: The group enterprises should have minimum of Three (3) members with a minimum
of 70% of the members from urban poor families. More than one person from the same family should not
be included in the same group.
Age: All members, have attained an age of 18 years at the time of applying for bank loan.
Project Cost (PC): The group will be eligible for a maximum loan of Rs. 2 Lakh per member or Rs. 10
Lakh, whichever is lower.
Type of Loan: Loan can be extended either as a single loan to the group functioning as one borrowing
unit or each member of the group can be provided individual loans up to 2 lakhs and an overall cap of 10
lakhs based on the principal of joint liability of the group.
Type of Loan Facility: Finance to groups can be extended for capital expenditure in the form of Term
Loan and for Working Capital, through Cash Credit Facility. Composite Loans for Capital Expenditure and
Working Capital, depending upon Group’s requirement may also be extended. Loan and Margin Money:
The Project Cost minus the beneficiary contribution (Margin Money) would be made available as loan
amount to the group enterprise.
Margin: No margin , for loan up to ₹ 50,000 and
Collateral Guarantee on Bank Loan: No collateral guarantee is required.
Repayment: Repayment schedule would range between 5 to 7 Years after initial moratorium of 6-18
months.
DIFFERENTIAL RATE OF INTEREST (DRI) (June 12, 2007)

Objective: To improve the economic conditions of the weakest of the weaker sections of community by
providing financial assistance at concessional rate of interest for engaging in productive and gainful
activities.
Eligible borrowers: Annual Family Income: Max Rs. 18000/- p.a. in Rural Areas and Rs. 24000/- p.a.
in Urban & Semi Urban areas.
Land holding criteria:
i. People with no land holding or
ii. Land holding does not exceed 1 acres of irrigated land or
iii. 2.5 acres of unirrigated land.
iv. Land holding criteria does not apply to SC/ST borrowers.
DRI through Institutions:
 1.Orphanages and women homes
 2.Institutions for physically handicapped
 3.State corporations for SC/ST

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  4. State Minority finance/Development Corporation.
 5. Members of unorganized labor Board constituted by respective State Government.
 Corporations themselves will be exempted from income criteria.
The maximum amount of borrowings for such institutions will be so calculated that the assistance per
beneficiary does not exceed the ceiling fixed for individuals under the scheme
Bank Loans Activitis: For productive activities, pursuing higher education by indigent students, purchase
of artificial limbs, hearing aids, Wheel chair by Physically Handicapped.
Amount: Max Rs. 15000.
For physically handicapped additional loan Rs. 5,000/- for artificial limbs / braille typewriter.
Maximum limits for housing loan under the scheme is Rs. 20000/- per beneficiary
 Target :
 Min 40% to SC/ST beneficiaries.
 2/3rd to be routed through rural & semi urban branches
No subsidy is available under the scheme.
No margin, No insurance rerquired under the scheme.
Rate of interest: 4% p.a. simple interest.
Security: Hypothecation of assets created out of bank loan. No collateral security.
Repayment:
Maximum of Five years.
In case of housing loan, the repayment period is extendable to Seven years in hardship cases.
Installments to be fixed monthly or otherwise depending on income generation.
DISBURSEMENT OF LOANS: Full amount up to Rs.15,000/ - may be disbursed in cash.
However, Branch Manager to ensure end-use by physical verification.
INTEREST SUBSIDY: Interest Subsidy in DRI Advances has been discontinued w.e.f. Nov - 2016.
SCHEME FOR REHABILITATION OF MANUAL SCAVANGERS (SRMS) 2013

 Scheme launched under Prohibition of Employment as Manual Scavengers and their Rehabilitation Act
2013 by modifying the earlier scheme 2007.
 Scheme implemented by National Safai Karamchari Finance & Development Corporation under Ministry
of Social Justice.
Objective:
 To rehabilitate manual scavengers & their dependents in alternative occupations.
 Manual scavengers and their dependants irrespective of their income are eligible (min. age 18
years).
 Scavengers: A "Scavenger" means one who is partially or wholly engaged in the obnoxious and
inhuman occupation of manually removing night soil and filth.
No minimum education criteria
Training: Beneficiaries to be provided upto 2 years training with stipend @ Rs.3000 pm.
Cash assistance : Identified persons (one from each family) eligible for cash assistance of Rs.40000
(withdrawable in monthly instalment of Rs.7000)
Max Loan amount : Rs.10 lac (in case of sanitation related projects- like Vacuum Loader, Garbage
Disposal Vehicle, Pay & Use Toilets etc, the loan amount is Rs.15 lac)
Margin : No margin from the borrowers
Rate of interest :
 Project up to Rs.25000 = 5% (4% for women).
 Above Rs.25000 = 6% pa. If banks charge higher interest rate, difference will be paid by SCA.
Repayment :

 Project up to Rs.5 lac: 5 years and Above Rs.5 lac: 7 years. (Including moratorium period of 2 years).
 State Channelizing Agency (SCA) would distribute funds within 3 months from date of application.

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Back ended Capital subsidy:
Range of Project Cost (Rs.) Rate of Subsidy
Upto 2,00,000 50% of project cost
2,00,000 to 5,00,000 Rs. 1 lakh + 33.3% of project cost between Rs. 2-5 lakh
5,00,000 to 10,00,000 Rs. 2 lakh + 25% of project cost between Rs. 5-10 lakh
10,00,000 to 15,00,000 Rs. 3,25,000/-
 Full amount of loan shall be disbursed including amount of subsidy by the bank.

Penal Provision for misuse of funds: In case of diversion of funds by beneficiaries for their other needs,
the banks can initiate action as per their policy and rules in this regard.

 In case it is found that the beneficiary has diverted the subsidy for any purpose, other than for which
the assistance was provided:
(i) he/she shall be liable to repay the entire amount of subsidy immediately with a penal interest
of 9% per annum.
(ii) he/she shall become ineligible for any assistance under the scheme, in future.

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Credit Management & Risk Policy
2023-24
13
Chapter 1: Objective, Structure & Processes of Credit Risk Management

Possibility of Or
Due to Inability
Loss Unwillingness

Chapter 2: Credit Delivery Structure

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PNB LenS – The Lending Solution for Loan Management

Chapter 3: Statutory, Regulatory and Other Restrictions on Credit

3.1: Statutory Restrictions:

Bank cannot grant any loan on the security of its own shares [Sec. 20(1) of BR Act]
Certain restrictions on loans to the Directors and their firms [Sec. 20(1) of BR Act]
Restrictions on holding shares in companies [Sec. 19(2) and 19(3) of BR Act]
Restriction on credit to companies to buy back their securities (Companies Act, 2013)
3.2: Regulatory Restrictions:

Granting loans and advances to relatives of Directors

Restrictions on Grant of Loan & Advances to Officers and Relatives of Senior Officers (Scale IV & above)
of the Bank
Restrictions on Grant of Financial Assistance to Industries Producing/ Consuming Ozone Depleting
Substances (ODS)
Restrictions on Advances against Sensitive Commodities under Selective Credit Control (SCC)

Chapter 4: Exposure Norms

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Chapter 5: Credit Delivery – Pre Sanction Appraisal

5.1 Due Diligence:

All credit proposals are subjected to due diligence processes in regard to the credentials of the
borrower, purpose of the loan, financial position of the borrower, need based requirement of
credit facilities for working capital and capital expenditure, capability to service the loans and
security offered.

Scrutiny of past credit history of all Borrowers/ Promoters/ Directors/ Guarantors needs to be carried out
for being satisfied about their credentials, and to comply with guidelines on KYC and AML.

5.2 Central Economic Intelligence Bureau:

For HO proposals (at present exceeding ₹50 cr.), the report sought from Central Economic Intelligence
Bureau (CEIB) on the prospective borrower be properly analysed and mentioned in the proposal.

5.3 Legal Entity Identifier (LEI) Registration:

RBI has made it mandatory for corporate borrowers having aggregate FB and NFB exposure of ₹5 crore
and above (introduced in a phased manner) from any bank to obtain Legal Entity Identifier (LEI)
registration and capture the same in the CRILC.

5.4.1: Methods of Lending - Working Capital Facilities:

5.4.2: Assessment of Term Loan:

While appraising proposal for term loan, the following 4 fundamentals should be carefully studied and analyzed:

i) Technical feasibility,
ii) Economic viability,
iii) Financial viability and
iv) Managerial competence.

The tenor including moratorium for scheme specific term loans should be as per the approved schemes guidelines.
In other cases, term loans are normally granted for periods varying from 3 to 7 years. Term Loans for Infrastructure
Projects may be allowed even with longer repayment period upto 20 years.

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 Chapter 6: Credit Delivery – Post Sanction Follow up, Supervision and Monitoring

Documentation-
Execution & vetting

PDC

LSS

Ensuring End Use of Funds

6.5 Agencies for Specialized Monitoring (ASMs):

In case Borrowal accounts is having credit exposure (FB+NFB) of more than ₹250 crore from the Banking system
under Consortium/ Multiple/ Sole banking, ASMs are to be appointed.

Further, if need arises, ASMs can also be appointed in the following situations:

1. Exposures of specialized nature

2. Criticality/ Stress observed in the account & SMA-2
3. Project or functioning of borrowal account is too technical or complex
4. If flagged as RFA by Banks
5. If there is adverse development in the account or in the industry

However, in case of borrowers having valid External Risk Rating of AAA or AA, sanctioning authority is empowered
for considering waiver of appointment of ASMs.

6.9 Review/ Renewal of Working Capital Limits/ Term Loans:

In terms of IRAC Norms “Regular and ad hoc credit limits need to be reviewed/ regularized not later than 3
months from the due date/ date of ad hoc sanction.

In case of constraints, the branch should furnish evidence to show that renewal/ review of credit limits is already
on and would be completed soon.

In any case, an account where the regular/ ad hoc credit limits have not been reviewed/ renewed within prescribed
timeline i.e. 180 days from the due date/ date of ad hoc sanction will be treated as NPA.

Chapter 7: Delegation of Loaning Powers

The Bank has a well-defined system of delegation of loaning powers, duly approved by the Board, to sanction/
approve credit facilities. The loaning powers have been delegated at various levels based on certain parameters
viz. Risk associated with the borrower, Facility Type, Industry/ Sector composition, regulatory prescription etc.

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 7.1 Delegated Power of Loans & Advances:

The delegated loaning powers of the various functionaries are to be exercised judiciously within their vested
loaning powers and strict compliance of various guidelines are enumerated in loaning powers & guidelines for
exercising such powers at various levels.

Temporary Overdrawings (TOD): In fund-based secured advances, overdrawing may be allowed for payment of
statutory dues, salaries, wages or any other justifiable debits for very short period say 2-3 days, but not
exceeding 7 days (including roll over, if any) to meet temporary mismatch of funds in unforeseen circumstances
within their vested loaning powers.

Adhoc Facilities: Adhoc limit/ facility should be granted as regular sanction for fixed period to the borrower after
analyzing the financials & requirements of the borrowers only for unexpected business and subject to the other
laid down stipulations for sanction of adhoc limits.

7.3.12 Confirmation of Action:

Any direction (including telephonic direction) for taking action in any case in respect of matters, on which the
senior officer or his subordinate has powers to decide, shall ordinarily be conveyed in writing.

The officials shall exercise the vested loaning powers diligently and shall not exceed the vested powers. However,
in exceptional circumstances and for bonafide exigencies, wherever such powers are exceeded, reporting the
same immediately to the controlling authority for confirmation by the competent authority not later than 3 days
from the date of the transaction in any case shall be done.

Chapter 8: Internal Risk Rating/ Scoring - Process and Systems

8.1.2 Credit Risk Rating Models:

To measure risk in individual Borrowal accounts, the bank has identified various segments viz. large corporate, mid
corporate, small, NBFC, New projects, Banks, Retail etc. Borrowers in these segments reflect similarity of potential
credit risk factors and as such can be rated using the single model for the segment.

Parameters under these models capture potential credit risk both internal as well as external, which may affect the
credit quality of a borrower.

The models have been provided on online server and can be accessed through respective links available under
“Non CBS Applications” on Finacle Home page.

Validity of Ratings under Trac (Due after 12 months/18 months of B/L Date and Overdue after 15/21 of B/L
Sheet Date)

Chapter 9: Identification of Target Market for the Bank - Thrust Areas:

9.1 Retail Segment: The performance, monitoring and control of all the Retail Segment Schemes is looked
after by Retail Banking Division. Bank will continue to use retail as a growth trigger and direct its policies
towards boosting advances to retail segment, mainly through Lead Generating Branches attached to RAMs &
Independent Lending Branches.

Following areas will be focused to build robust and quality-based retail loan portfolio:-

9.1.1 Product, Research and Innovations

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 9.1.2 Leveraging of Information Technology (Lead Nurturing Cell)
9.1.3 Cut- off levels for Scoring Models for Credit Decision

9.2: Priority Sector Credit: Bank will continue to direct its policies for boosting advances to all segments
of Priority Sector to remain ahead of the national goals under priority sector, agriculture, weaker sections,
women beneficiaries etc.

The thrust is to provide financial and all other assistance to the farming segment in the line with goals of Govt.
of India to double farmers’ income by promoting farmers’ welfare, reducing agrarian distress and bringing parity
between income of farmers and those working in non-agriculture professions.

In addition to agriculture, thrust shall remain on boosting Micro Credit through financing of Self Help Groups.
Financing to Women SHGs will be focused upon. Bank will engage sufficient number of “PNB Sakhis” and NGOs to
facilitate credit linkage of SHGs.

9.3 Micro, Small & Medium Enterprises (MSME):

The Bank shall continue to lay emphasis on financing Micro, Small & Medium Enterprises and our existing MSME
credit portfolio shall be enlarged with special focus on lending to Micro Enterprises.

9.3.2 Targets for MSME Lending:

Advances to MSME sector shall be reckoned in computing achievement under the overall Priority Sector target of
40% ANBC or CEA of Off-Balance Sheet Exposure, whichever is higher, as per the extant guidelines on priority
sector lending.

Further, in terms of the recommendations of the Prime Minister’s Task Force on MSMEs, banks are advised to
achieve:

20% y-o-y growth in credit to micro and small enterprises.

10% annual growth in the number of micro enterprise accounts, and
60% of total lending to MSE sector as on preceding March 31st to Micro enterprises.

Chapter 10: Capital Charge for Credit Risk

10.1 Credit Risk Policy:

With the objective to improve the banking sector’s ability to absorb shocks arising from financial and economic
stress, Bank has implemented the Basel III guidelines w.e.f. 01.04.2013 on the basis of regulatory prescription
for Capital Adequacy.

RBI vide their letter dated 31.07.2013 has also allowed the bank to participate in the parallel run process for
Foundation Internal Rating Based (FIRB) approach for regulatory capital calculation for credit risk.

Under Standardized Approach, loan assets have been classified into different categories. The major categories
are:

1. Claims on Domestic/ Foreign Sovereigns

2. Claims on Public Sector Entities (PSEs)/ Primary Dealers
3. Claims on Banks
4. Claims on Corporates

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 5. Claims on NBFCs
6. Claims included in the Regulatory Retail Portfolio
7. Claims secured by Residential Properties
8. Claims under Specified Categories (Consumer credit, credit cards, capital market, venture capital etc.)
9. Other Assets (Staff Loans)
10. NPA
The credit exposures in the above categories are assigned different Risk Weights (as prescribed by RBI) to
calculate Risk Weighted Assets for Credit Risk, which forms a basis for computation of Capital Charge for Credit
Risk

10.3: External Risk Rating

In view of Basel III regulations, the borrowers of having aggregate exposure (FB+NFB) above ₹5 Crore or total
average annual turnover of more than ₹50 crore, shall get their credit facilities rated from any of the External
Rating Agencies. However, as per our Bank’s guidelines all borrowers with total exposure (both Fund Based
& Non Fund Based) up to ₹25 Crore has been exempted from securing External Risk Ratings.

10.5: Credit Risk Mitigation Techniques:

Eligible financial collaterals help the bank in reducing the exposure amount by permitting offset of such collaterals
against the exposure

Under Standardized Approach, the following securities (either primary or secondary) are eligible for
treatment as credit risk mitigates:

1. Cash or the deposit with the bank taking exposure

2. Gold
3. Securities issued by Central/ State Govt.
4. KVP/ NSC
5. LIC Policies (Surrender Value)
6. Certain specified Debt Securities
7. Certain specified Mutual Fund instruments
Eligible collaterals:

In addition to the eligible financial collaterals as mentioned above for standardized approach, some other collaterals
recognized under IRB approaches of credit risk are as under:-

1. Eligible Financial Receivables

2. Commercial or Residential Real Estate (CRE/RRE)
3. Other physical Collaterals

The above mentioned is an indicative list of eligible financial collaterals. The detailed guidelines are available in
Credit Risk Mitigation and Collateral Management Policy 2022-23.

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 MSME Guidelines & Products 14
MSME are the backbone of the Indian economy. MSME stands for Micro, Small and Medium Enterprises.
They contribute about 30% to the country's gross domestic product (GDP). MSME sector is the biggest
source of employment in the country.

The livelihood of about 12 crore people depends on this sector. To realize the government's mission of
$5 trillion economy by 2024, the contribution of this sector to GDP needs to increase to 50%. This is the
reason that the focus of the government has increased towards this sector. Many types of incentives are
being provided to MSME businessmen by the Central Government and the State Government.

New definition of MSME Micro, Small and Medium Enterprises are called MSME in short. There are two
types of MSMEs:

Manufacturing enterprise i.e production unit. Service MSME unit, is mainly works to provide service.
Recently the government has changed the definition of MSME .

classification Micro Small Medium industry

industry industry
Manufacturing and service Investment in Investment in Investment in Plant &
enterprises Plant & Plant & Machinery or
Machinery or Machinery or equipment 's : Not
equipment 's : equipment 's : exceeding 50 crore
Not exceeding Not exceeding and annual turnover
Rs.1 Crore and Rs.10 crore and not exceeding Rs.
Annual Turnover annual turnover : 250 Crore
: not exceeding not exceeding
Rs. 5 Crore Rs. 50 Crore

Jan Samarth Portal

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Jan Samarth is a digital portal that brings together 13 credit linked government schemes on a single
platform. Beneficiaries can digitally check eligibility , apply online under Patra Yojana and get digital
approval in a few simple steps.

Available Plans :

Education Loan – Central Sector Interest Subsidy Scheme ,

Agri Loan – Kisan Credit Card
Agri infrastructure loan – Agri Clinic & Agri Business Center Scheme (ACABC), Agriculture
Marketing Infrastructure (AMI), Agriculture Marketing Fund.
Business Activity Loan – PMEGP , Weaver Mudra Scheme, Pradhan Mantri Mudra Yojana ,
Pradhan Mantri Street Vendor Atmanirbhar Nidhi Scheme, Self Employment Scheme for
Rehabilitation of Manual Scavengers, Standup India Scheme
Livelihood Loan – Deendayal Antyodaya Yojana – National Rural Livelihood Mission ( DAY-
NRLM)

ZED – Zero Defect Zero Effect

This scheme , launched by the Ministry of Micro , Small and Medium Enterprises in the year 2016 , is an
integrated and comprehensive certification system.

The scheme is responsible for making the Msme productive , quality , pollution abatement , energy
efficiency , financial position , human resource and technologically competent including design and
intellectual property rights.

Its mission is to develop and implement 'ZED' culture in India based on the principles of ' Zero Defect ,
Zero Effect ' .

ZERO DEFECT
o Zero Defect concept is customer centric.
o Zero Nonconformity or Noncompliance
o zero waste
ZERO EFFECT
o Zero air pollution , liquid discharge , solid waste
o Zero wastage of natural resources
ZED Certification \ Rating:

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 Micro , Small and Medium Enterprises will be assessed on defined outcome parameters for
operational level indicators and organizational level indicators.
Based on the evaluation, the MSMEs will be ranked as Bronze-Silver-Gold enterprises.
There are 50 parameters for ZED rating and additional 25 parameters for ZED defense rating
under ZED maturity assessment model.
Purpose of the plan
To develop an ecosystem for 'Zero Defect Manufacturing ' in Micro , Small and Medium
Enterprises .
Promotion of optimization of quality equipment/systems and energy efficient manufacturing.
To enable micro , small and medium enterprises to manufacture quality products .
To encourage MSMEs to continually upgrade quality standards in products and processes.
To develop professionals in the field of ZED construction and certification.
‘Make in India ' campaign.

Implementing Agency of the Scheme:

Quality Council of India ( QCI ) has been appointed as the National Monitoring and Implementation
Unit ( NMIU) for the implementation of ZED. Ministry of MSME has issued under the MSME Sustainable
( ZED) certification scheme In which there are three levels of certification ie 1 ( Bronze) , 2 ( Silver) and
3 ( Gold ).

The below mentioned concessions are provided to Z rated MSME units in PNB:

ZED rating achieved by the Units Eligible Concession

Bronze 50% off on processing fee and 0.10% interest subvention
Silver & Gold 50% off on processing fee and 0.25% interest subvention

Bank's Various Schemes for MSMME Sector

Scheme Name Eligibility Loan terms Features

PM Swanidhi ( peddlers and 1 st Loan up to Tranche -5000- Interest subsidy
PM Street vendors 10000/- , without any
Vendor Atam 2nd Tranche -15000-20000 collateral (applicable
Nirbhar Nidhi) 3rd Tranche -30000-50000 rate 7% ) , CGTMSE
cover free.
PNB Sampatti business persons and Need Based, repayable in 180 65% max on house
organizations months, OD/ TL option. property , 60% max
on other property.
PNB E-Mudra Non-Farm Sector 100000/- or the sum of 12 Guarantee coverage
Business Individual months' deposits, whichever is under CGTMSE
18-60 Years , 6 higher.
Months Old
Customer
PNB MSME business persons and 10 lakh to 100 crore , In the Minimum collateral
Prime plus organizations shape of WC or TL ( repayable security from 30% to
in 7 years) . 75% .

147

PNB Jeevan Manufacturer and TL up to 2 cr (repayable in 5
Rakshak supplier of Medical years) and LC (repaid on due
Oxygen , Hospital , date) In the shape of
Nursing Home
PNB Gurukul educational Maximum (2 Crore) as
institutions required , Margin-25% ,
Maximum loan 70% of Annual
Deposit Receipt , Repayment
in 10 years (2 years
moratorium)
PNB Satkar For business of Maximum Term Loan -10
restaurant / dhaba / Crore, Overdraft - Upto 50
hotel etc. Lakh (Total exposure not more
than -10 Crore ), Margin -25%
Repayment in 10 years
(moratorium of 2 years)
MSME -Special –
Facility of automatic
enhancement of
limit.
MSME-open Term
Loan – Pre-approved
term loan available.
Guarantee coverage
under CGTMSE
At least 50% of the
loan is secured by
property or liquid
security.
40% of the loan
secured by collateral

PNB GST Express All GST registered Loan from 10 Lakh to 5 Crore , 75% Collateral
units for working Margin-Zero Secured, 50%
capital collateral + 50%
CGTMSE coverage.
PNB Shikhar Applicable only in Loan up to 2 crores , term loan CGTMSE covers
Jammu and Kashmir repayment in 7 years. loans above 10
and Ladakh , all lakhs.
business entities
PNB Stand Up SC/ST/Women Loan above 10 Lakh and up to CGTSSI cover for
India Entrepreneur Door to 1 Crore , Margin – 15% of the loans above 10
New Enterprise project cost lakhs.
PMEGP (Prime New ventures for Maximum 50 Lakh Subsidy General
Minister employment (Manufacturing), 20 Lakh (Urban-15%, Rural-
Employment generation in rural (Service Sector) ; Margin- 10% 25%), Subsidy Other-
Generation and urban areas. 10 General Category , 5% - SC, (Urban-25%, Rural-
Program) pass ST, OBC, Women 35%)

Credit Guarantee Funds for Micro and Small Enterprises (CGTMSE)

 Scheme came into force from August 1, 2000.

 CGFSI was renamed CGTMSE subsequent to enactment of MSMED Act, 2006

PURPOSE OF THE SCHEME: The purpose of CGTMSE scheme is to provide collateral free
finance to the borrowers of Micro & Small Enterprises.
Scope and Extent of the Scheme: Eligible Lending Institution enters into an Agreement with
the Trust. Such Institution is referred to as Member Lending Institution (MLI).

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 Credit Facilities eligible under Scheme:

The Trust shall cover credit facilities (FB and/or NFB) extended by MLI to a single eligible
borrower in the MSE Sector for credit facilities:

(i) Not exceeding 50 lac RRB/FI

(ii) Not exceeding 500 lac (SCB & selected FIs)
(iii) Facilities should have been sanctioned without any collateral security and/or third
party guarantee.
(iv) Except for cases covered under the concept of “Hybrid Security”.
CGTMSE had also introduced a new “Hybrid Security” product where the
MLIs will be allowed to obtain collateral security for a part of the credit
facility, whereas the remaining unsecured part of the credit facility, upto a
maximum of ₹500 lakh, can be covered under the scheme.

Eligible Activities:

All new and Existing MSEs engaged in manufacturing or service activities.

Respective sanctioning authority is empowered to cover eligible loans under CGTMSE

guarantee coverage, on merits of the case.
Credit Facilities not eligible:

 Any credit facility covered under DICGC.

 Any credit facility covered by Govt or by any other agency.

 Credit facilities sanctioned against collateral security/third party guarantee. However, after
the introduction of Hybrid Security model MLIs can cover the unsecured part of the
collateral security under CGTMSE upto to the extent of Rs.500 lakh.

 Maximum interest rate not to be more than 14% p.a.

Annual Guarantee fee

Annual guarantee fee on or after 01.04.2023

Slab Standard Fee Rate after Fee Rate with Risk

Rate (SR)* Discount Premium
(-10%)* 15% 30% 50% 70%
0 – 10 Lakh 0.37 0.33 0.43 0.48 0.56 0.63
Above 10-50 Lakh 0.55 0.50 0.63 0.72 0.83 0.94
Above 50-2 Crore 0.60 0.54 0.69 0.78 0.90 1.02
Above 1-2 Crore 1.20 1.08 1.38 1.56 1.80 2.04

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 Above 2-5 Crore 1.35 1.22 1.55 1.76 2.03 2.30
* The AGF will be levied on the amount guaranteed for the first year and on the outstanding
amount for the remaining tenure of the credit facility. The standard rate is in all activities including
trading activity.
Newly registered MLIs/ those who do not have adequate history of transactions under CGTMSE will
be kept at 70% risk premium for a period of at least 1 year.
CGTMSE had hired an external agency to analyse CGTMSE's portfolio. The agency has also classified
MLIs based on important factors such as, inter alia, NPA rate, claim rate, accelerated death ratio, net
flow etc. Accordingly, depending on the degree of risk, MLIs with better portfolios will be given a
discount of 10% in the standard rate, while high-risk MLIs will be charged a maximum risk premium
of up to 70% of the SR.

Discount of 10% on or after 01.04.2023

Category Social category (weaker geographical MSE
section/ disadvantaged class) Status
Target Group Women/SC/ST NER (up to Rs 50 lakh) / ZED
Aspirational District Certified
Relaxation/Concession in 10% 10% 10%
Standard Rate
The MSE falling in all the above three categories will be eligible for a maximum discount of 30% on the
standard rate of fee.
Extent of Guarantee on or after 01.04.2023

Category Max. extent of Guarantee where

credit facility is
Up to 5 More than 5 More than 50
lakhs lakhs and up lakhs and up to
to 50 lakhs 500 lakhs
Micro Units 85% 75%

The MSEs are located in the North Eastern region (including the 80% 75%
Union Territory of Sikkim, the Union Territory of Jammu and
Kashmir and the Union Territory of Ladakh).
Women entrepreneurs/SC/ST entrepreneurs/persons with 85%
disabilities (PWDs)/MSEs/ZED certified MSEs promoted by
MSEs/firefighters located in the aspiring district
Other Category 75%

The waiver of legal Action in all cases is 10 Lakh.

Settlement of Claim: The trust shall pay 75% of the guaranteed amount on preferrenble In 30
days of lofgment of claim. Remaining 25% of guaranteed amount will paid on conclusion of
recovery proceedings of till the decree gets time barred.

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Second instalment of claim settlement in respect of accounts where legal waiver has been
granted: MLIs are given two options for claim settlement at the time of claim lodgment for
cases where waiver of legal action is applicable. The details are as under:

Option 1: Single instalment of claim settlement with reduced extent of guarantee by 15%.
Eg: in respect of extent of coverage of 75%, reduced coverage would be 60%, 80% would be
65% and likewise.

Option 2: Existing claim settlement process in two instalments i.e. 75% of eligibility amount
as first instalment & balance 25% as second instalment. For legal waiver accounts, second
instalment of claim –would be settled after three years from the date of settlement of 1st
claim or OTS whichever is earlier.

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 NPA Management 15
IRAC (Income Recognition and Asset Classification) Norms

NPA (Non-Performing Assets): An Asset, including a leased asset, becomes Non-Performing when it
ceases to generate income for the bank.

Term Loan: if interest and/or installment of principal remain overdue for a period of more
than 90 days.
Cash Credits and Overdrafts: If the account remains “Out of order”
Out of order Conditions:
 The outstanding balance remains continuously in excess of the sanctioned
limit/drawing power for 90 days.
 Even though the outstanding balance is less than the sanctioned
limit/drawing power, there are no credits continuously for 90 days as on the
date of balance sheet or credits are not enough to cover the interest debited
during the same period.
Stock Statement: The outstanding based on drawing power calculated from stock
statements older than three months, would be deemed as irregular & if such
irregularity persists for a continuous period of 90 days.
Renewal/ Review: Regular/ Ad-hoc credit limits have not been reviewed / renewed
within 180 days from the due date/date of ADHOC sanction will be treated as NPA.
Bills Purchased and Discounted: If the bill remains overdue for a period of more than 90
days.
Securitization Transactions: If the amount of liquidity facility remains outstanding for more
than 90 days.
Derivative Transactions: In respect of derivative transactions, the overdue receivables
representing positive mark-to-market value of a derivative contract, if these remain unpaid for
a period of 90 days from the specified due date for payment.
Credit Card Accounts: If the minimum amount due, as mentioned in the statement, is not
paid fully within 90 days from the Payment due date as mentioned in the statement.
Default in Payment of Interest: In case of default in payment of interest only, Branches
should classify an account as NPA only if the interest charged during any quarter is not
serviced fully within 90 days from the end of the quarter.
Determination of NPAs: Borrower wise, not Facility wise.
Advances against FDR/NSCs/KVP/IVP/LIP: need not be treated as NPAs if adequate margin
is available in the accounts.

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 Advances to Staff members, under Staff Welfare Scheme: should be classified as NPA only
when there is default in repayment of installment of principal or payment of interest on due
date of payment.
Agriculture Advances: The crop season for each crop, which means the period up to
harvesting of the crops raised, would be as determined by the State Level Bankers’ Committee
in each State.
A loan granted for short duration crops will be treated as NPA, if the installment of
principal or interest thereon remains overdue for two crop seasons.
A loan granted for long duration crops will be treated as NPA, if the installment of
principal or interest thereon remains overdue for one crop season.
Kisan Credit Cards: Kisan Credit Card Account would be deemed to be a Non Performing
Asset (NPA) if it remains out of order for a period of two crop seasons /one crop season (as
the case may be).
There are no credits in the account continuously for two crop seasons/ one crop
season (as the case may be) as on the date of balance sheet.
The outstanding remains continuously in excess of the limit for two crop seasons/
one crop season (as the case may be) as on the date of balance sheet.
The credits in the account are not sufficient even to cover the interest debited in
respect of the account for two crop seasons/ one crop season (as the case may be).
Consortium Advances: Each bank may classify the borrowal accounts according to its own
record of recovery and other aspects having a bearing on the recoverability of the advances.
Advances guaranteed by Central Government: The credit facility backed by the Central
Government Guarantee though overdue may be treated as NPA only when the Government
repudiates its guarantee when invoked.
This exemption from classification of Government guaranteed advances as NPA is not
for the purpose of recognition of income.
If interest and/or installment of principal/or any other amount due to the bank
remains overdue for a period more than 90 days shall become a non performing
advance.

MONITORING OF IRREGULAR ACCOUNTS – CROP BASED ADVANCES

For Crop based CC/OD:

Irregularities Sub-Categories Crop period Basis for Classification
(Overdue period)
Short Term Crop
CBR-0 1-364 Days
CBR-1 365-546 Days
CBR-2 547-729 Days
Long Term Crop
CBR-0 1-364 Days
CBR-1 365-546 Days
CBR-2 547-729 Days

For Crop based TL/DL:

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 Irregularities Sub-Categories Crop period Basis for Classification
(Overdue period)
Short Term Crop
CBR-0 1-364 Days
CBR-1 365-546 Days
CBR-2 547-729 Days
Long Term Crop
CBR-0 1-182 Days
CBR-1 183-364 Days
CBR-2 365-547 Days
Following reports are available in Amalgamated EDW: -
1. PSFID-050 CBR Summary (Crop based irregularity)- Crop based agriculture loans sub-classified
as CBR-0, CBR-1 & CBR-2 depending on days of irregularity.
2. PSFID-051 CBR Account wise detail (Crop based irregularity)- Crop based agriculture loans sub-
classified as CBR-0, CBR-1 & CBR-2 depending on days of irregularity.

RECOGNITION OF INCOME & APPROPRIATION OF RECOVERY IN NPAS:

Income Recognition Policy: Income from non-performing assets is not recognized on accrual basis but
is booked as income only when it is actually realized.
Ascertainment of interest not realized (DI)/Reversal of Interest: When a credit facility is classified for
the first time as NPA the entire interest accrued & credited to the income account in the past periods,
which has not been realized should be ascertained and same should be reversed and should be
credited back in the respective account itself. And stop further application of Interest. This will apply
to Govt. guaranteed accounts also.
Appropriation of Recoveries:
1. Expenditure / Out of Pocket Expenses incurred for Recovery (earlier recorded in
Memorandum Dues)
2. Principal irregularities i.e. NPA outstanding in the account gets updated / adjusted,
whichever is earlier.
3. Thereafter towards the interest irregularities/ accrued interest.
Assets purchased from other bank: Any recovery in respect of a non performing asset purchased
from other banks should first be adjusted against its acquisition cost. Recoveries in excess of the
acquisition cost can be recognized as profit.

GUIDELINES ON ASSET CLASSIFICATION:

CATEGORIES OF AN ASSET:

Standard Assets Sub-Standard Assets Doubtful Assets Loss Assets

o Standard Assets: Standard asset is one which does not disclose any problem and which does
not carry more than normal risk attached to the business. Such an asset is not an NPA.
o Special Mentioned Account (SMA):
SMA (0) SMA(1) SMA(2)
Irregularities (Principal Irregularities (Principal or Irregularities (Principal or
or Interest) up to 30 Interest) from 31 days to 60 Interest) from 61 days to 90
days. Days Days

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 o Sub- Standard Assets: A sub-standard asset is one, which has remained NPA for a period less
than or equal to 12 months.
o Doubtful Assets: An asset is classified as doubtful if it remained in the sub-standard category
for 12 months.

DB-1 DB-2 DB-3

Remained in doubtful Remained in doubtful Remained in doubtful
category up to 1 Year. category for 1 to 3 Years. category for more than 3
Years.

o Loss Asset: A loss asset is one where loss has been identified by the bank or internal or
external auditors or the RBI Inspectors but the amount has not been written off wholly.
o Straightaway Doubtful: If the realizable value of the security (as assessed by the bank’s
approved valuers / RBI) is less than 50% of the outstanding in the borrowal accounts, it may
be straightaway classified under doubtful category and provisioning should be made as
applicable to doubtful assets (DB 1).
o Straightaway Loss: If the realizable value of the security (as assessed by the bank’s approved
valuers / RBI) is less than 10% of the outstanding in the borrowal accounts, the existence of
security should be ignored and the asset should be straightaway classified as loss asset.
Functionaries responsible:

Type of Centre/ Office Definition

Branch Office
Circle SASTRA Centre
Zonal SASTRA Centre
SASTRA Division
Responsible for recovery in NPA accounts with Balance O/s up to Rs 10.00
Lakh. (Borrower wise)
Circle SASTRA Office: Recovery and resolution of NPA borrowers having
aggregate balance outstanding above Rs 10 lakhs (Borrower wise).
NPA Accounts of the Branches at ZO location Centre with Balance O/s
above Rs10.00 Cr (Borrower wise) & NCLT accounts. They will also
monitor the Circle SASTRA & will be reporting office of Circle SASTRA.
Responsible for overall management of the NPA portfolio of the bank.

GUIDELINES ON PROVISIONING:
What is Provisioning: Provisioning is setting aside a part of the profit earned to meet the default
arising out of non-payment of loan installment.
Provisioning on Sub-Standard Asset:
15% 25% 20%
General provision for secured Provision for Unsecured Infrastructure loan accounts
Exposure Exposures.

Provisioning on Doubtful Asset:

25% 40% 100%
DB-1 (Secured portion) DB-2 (Secured portion) DB-3 & Unsecured portion of
doubtful Assets
Provisioning on Loss Assets: 100% on o/s balance.

Provisioning on Standard Assets:

0.25% 1.00% 0.75% 2.00% 0.40%
Direct Advances to Advances to CRE Advances to CRE Housing loan granted at All other loans and
AGR & MSE sector - RH “Teaser Rates” advances*

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 o 5% for: Advances restructured and classified as standard in terms of the Master direction –
Reserve Bank of India (Relief Measures by Banks in Areas affected by Natural Calamities)
Directions 2018 – SCBs, as updated from time to time.
Advances covered by ECGC/ DICGC guarantee: In the case of advances classified as doubtful
guaranteed by DICGC/ ECGC, provision should be made only for the balance in excess of the amount
guaranteed by these Corporations.
Advance covered by CGTMSE and CRGFTLIH Guarantee: In case the advance covered by CGTMSE
guarantee becomes non-performing, no provision need be made towards the guaranteed portion.
Provisioning requirements for Credit Card:
0.40% 25% 100%
Standard Assets Sub-Standard Assets Loss Assets

Wilful Defaulters and Non-Cooperative Borrowers:

15% 25% 25% 40% 40% 100% 100% 100%
Upto 6M  Upto 6M  SE USE 3rd & 4th Year 5th Year
6M 1Y 6M 1Y 2nd Year (SP & USP) onwards
Sub-Standard Sub-Standard DB-1 DB-2 DB-3
(Secured) (Unsecured)

SARFAESI Act 2002

(Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002) : The
SARFAESI Act, 2002 empowers Banks/ Financial Institutions to recover their Non-Performing Assets without
the intervention of the court.

Eligible:
o Contractual dues should be more than Rs. 1 Lakh
o Account must be in NPA Category.
o Security charged must be specific, clear & available to the Bank.
o Limitation must be alive.
o In Consortium financing, 60% of secured creditors by value must agree.
o Action can be initiated against cases pending in DRT.

NPA Account not eligible under SARFAESI Act:

o Where Contractual dues not exceeding Rs. 1 Lakh.

o Agriculture land charged against agriculture purpose loan.
o Due amount is less than 20% of principal & interest.
o Charge not registered with CERSAI.
o Loan secured by pledge, lien & by security of bank deposits.
o Limitation has expired as Limitation Act.
o Where security is not charged to bank
AUTHORISED OFFICER
o Means an officer not less than a Chief Manager of PSB or equivalent.
o Authorised Officer enjoys immunity for all Actions done in good faith and without negligence.

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 o Process
Prepare note of approval (Administrative Approval) on SI-2 along with Draft notice
T+2
under Sec 13(2)
Authorized Officer issues 60 Day’s “Notice under Section 13(2)” revised SI-4 for
By T+10 Days
borrowers & revised SI-4A for guarantors.
If notice remains un-served: Substituted Service by Affixation of 13(2) Notice
By T+17 Days where borrower/ mortgagor’s residence / business address + publication in 02
newspapers, one of which should be in vernacular language
If any Representation/Objections submitted by the borrower under Section 13(3A):
Reply within maximum 15 days.
By D+47 Days
*D Date – Date on which account gets transferred to SASTRA Centres (Standard date
after 30 days of classification of an account under NPA category)
On E Day = 60 days Taking over of Possession
completion day
 Possession by delivering Possession Notice (Form SI-10/10A/10B) to the
borrower.
 Simultaneously affix such Possession Notice on the outer door or at such
conspicuous place of the property.
By E+3 Days
 Prepare inventory as per format (SI-9);
 Deliver a copy of Possession Notice and inventory (SI-9) to the person entitled
to receive the same. In case of refusal to give acknowledgement, send it by
Regd. Post AD/Speed Post/Courier etc.
 Publication of Possession Notice within 07 days in 02 leading newspapers (1-
vernacular) mandatory
Publication by E+10
 SI-10: Single NPA a/c, SI-10A: Multiple NPA a/c, SI-10B: Multiple NPA a/c and
Days
multiple AOs.
 Take valuation from valuer accompanying you. (by E days)
Actual physical possession not delivered voluntarily/ resisted by borrower
If there is resistance in delivering actual possession:
 Filing of application before DM/CMM for taking possession u/s 14 of SARFAESI
File DM/CMM
Act.
application by E+5
 When application is allowed, possession to be taken as per orders of the
Days
DM/CMM. The District Magistrate/ Chief Metropolitan Magistrate will pass
suitable orders for taking possession of the secured assets within a period of
30 days. (Maximum up to 60 days with reason of delay)
Issue of Notice of intended Sale and Publication (Immovable)
 Issue & serve “Notice for intended Sale by Auction/ Tender” of 30 Days (Form
SI-13) and Public Notice (Proclamation of Sale) SI-14 / Invitation for Tender
(Form SI-24) on the Borrower/mortgagors and guarantors.
 SI-14 / SI-24 to be affixed on the conspicuous part of the property to be
By E+10 Days sold/auctioned.
 Publish SI-14 / SI-24, in the two leading newspapers (one should be
vernacular)
 Minimum 30 days gap (Expiry of 30 days) between the date of publication and
the date of Auction or date of opening the tenders.

 Auction Notice to be compulsorily placed at (i) www.pnbindia.in

(ii)http://eprocure.gov.in/epublish/app and (iii) www.ibapi.in
(iv)https://etender.pnbnet.in:8443/banks/detail/pnb/MTQy for movable
E-Auction assets at-least 30 days in addition to publication in the newspapers.
 For adopting the mode to conduct auction e.g. e-auction, manual auction etc.
refer guidelines issued by the recovery Division.

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  T & C to be signed by bidders in Form SI-18A. 10% of RP fixed to be deposited
as EMD on before the fixed date of deposit of EMD Amount.
 Bio-data of highest bidder is to be taken on SI-20.
 Successful Bidder will have to deposit 25% pf closure bid Amount immediately.
 On getting initial deposit, acceptance of bid to be given on SI-21.
 Confirmation of sale to be given as per SI-22 within 15 days.
 Remaining 75% of the Bid amount to be deposited with 15 days. Period can be
extended to 3 month with prior permission of Zonal SASTRA Head.
 Agreement to sell be executed on format SI-23.
 Confirmation of sale- Form SI-15/16 for Movable & SI-17 for IP.
The Powers to hold on SARFAESI action is as under:
Powers for keeping  For accounts under the purview of Circle SASTRA Centre  Zonal SASTRA
enforcement of Committee.
SARFAESI Action in  For accounts under the purview of Zonal SASTRA Centre  Zonal Office
Abeyance Compromise Committee.

POLICY FOR WILFUL DEFAULTER AND ACTION THERE AGAINST:

NPA borrowal accounts with O/S (FB & NFB facilities which are converted into FB facilities) aggregating Rs.25
lac and above, where “wilful default” is identified by the Bank.

Work Flow for Declaring Borrowers/Guarantor as WILFUL Defaulter

 Identification of Wilful Default on Borrowing Persons/Entity.

STEP-1  When Guarantors are to be declared as wilful defaulters: Serve Recall / Demand
notice on the guarantor.
CS/ZS Centre to serve 10 days’ notice (As per Annexure-I) on all the identified
persons as Step 1, to rectify the default by registered post with AD as well as E-mail, if
STEP-2
available. Examine the reply, if any, and send a suitable reply maximum within 7
days time bringing out the factual position leading to event of Wilful Default.
Sending Proposal to SASTRA Division, HO
STEP-3
If default is not rectified, send Proposal (as per Annexure-II) to ZSC along with
recommendations supported by requisite evidence/ documents.
STEP-4 Placing the proposal before The Committee on Wilful Defaulters thereof within 3 days.

Show Cause Notice

Consequent upon receiving the decision of The Committee from Recovery Division,
STEP-5 Head Office, shall issue 15 days Show Cause Notice (As per Annexure-III) through
registered post with AD and E-mail within 3 days through concerned ZSC/CSC.

Representation by the Proposed Defaulter

If any representation is received from the borrower, submit the representation along
STEP-6 with Para-wise comments and recommendations through ZSC to SASTRA Division,
Head Office for placing the matter before The Committee.

Notice for personal hearing by The Committee

 Serve Notice (As per Annexure IV) for personal hearing by The Committee
through registered AD and E-mail within 2 days on receiving communication of
STEP-7 the date fixed for personal hearing from the SASTRA Division, HO.
 Ensure to serve Notice and proof thereof be submitted to Recovery Division,
Head Office.

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 Meeting of The Committee and personal hearing of borrower
 SASTRA Division, Head Office will place the matter before the Committee.
STEP-8
The Committee will give a personal hearing to such borrowers/ proposed defaulters
who have made representation.
Decision of the Review Committee
 The decision/ order of The Committee will be placed before the Review
Committee for approval.
STEP-9  On approval of decision/ order by the Review Committee on Wilful Defaulters
declaring the Borrower/ Proposed Defaulter as Wilful Defaulter, the decision
would be communicated to the said Borrower/ Defaulter within 3 days through
concerned ZSC.
Submission of Information
CS centres /ZS centres would submit information to the SASTRA Division, Head Office
STEP-10 as per prescribed format (Annexure V) for publishing/ Reporting to CICs.
CS centres /ZS centres may also ensure the facts about directors, wherever
possible, by cross-checking with Ministry of Corporate Affairs.
When default is identified, simultaneously following measures be taken:
 Foreclosure of mortgaged properties.
 Recovery Suits/SARFAESI Actions.
STEP-11  Criminal Proceedings wherever necessary.
 Removal of Director/ Promoter, who is a Wilful Defaulter, in case loan documents
incorporate such clause that borrower company shall not induct a person who is
a Promoter/ Director of a Wilful Default Company.
Debar from further Institutional Finance and floating new ventures
 No additional facilities should be granted by any Bank/FI to the listed wilful
defaulters.
 In addition, the entrepreneurs / promoters of companies (wilful defaulted)
should be debarred for floating new ventures for a period of 5 years from the
PENAL MEASURES
date of removal of their name from the list of the wilful defaulter.
 Circle SASTRA Centres/Zonal SASTRA Centres may consider publishing the
photographs of Wilful Defaulters only, with outstanding of Rs.25 lacs and above
in the Newspapers, in the Newspapers, covering the area where the borrower
resides.
https://www.cibil.com/nonsuitfile https://suit.cibil.com/
AVAILABILITY OF Non Suit Filed wilful defaulter/ Suit Filed wilful defaulter/ defaulter
NAMES OF WILFUL defaulter for all Banks for all Banks
DEFAULTERS List of Wilful Defaulters of Our Bank can be accessed through Knowledge Centre 
Knowledge Repository Wilful Defaulters

OTS (One Time Settlement)

What is Compromise: Compromise settlement refers to a negotiated settlement under which Bank
endeavours to recover maximum amount in a minimum time with minimum expenses.
Basic parameters for Compromise:
o Quality of primary assets charged to the Bank, their realisability / marketability.
o Collateral value, marketability, realisability and enforceability.
o Means/other attachable assets of the Borrower/guarantor(s).
o Status of legal action/ SARFAESI action and time involved.
Objective
o Maintain capital as per capital adequacy norms.
o Continue incurring cost to service the funds blocked in NPAs.

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 o Bear the cost for loss of opportunity to lend these funds at favourable rates.
o Make provisions for such loan losses in terms of IRAC norms.

Eligibility Criteria
o NPA Borrowal Accounts after 3 months from its date of slippage to NPA.
o Recovery Action like SARFAESI Action should have been initiated in the account (wherever
applicable) & at least ONE auction should have been conducted.
Calculation of Recoverable Dues

Balance O/S (Date of NPA) + DI/SI reversed + interest prior NPA debited after NPA
+ Simple Interest @ MCLR Rate (1 Yr )
+ Legal and Other Charges recoverable
+ Charges debited after NPA date
- Recoveries
Recoverable Dues as on the last date of last quarter (A+B+C+D-E)
Valuation of Securities
o Validity/Periodicity of Valuation Reports: Not more than 1 Year old.
o Property Value = 5 Crore & above, minimum 2 independent latest valuation shall be
obtained.
NET PRESENT VALUE OF REALIZABLE VALUE (NPVRV)
CALCULATION OF NET PRESENT VALUE OF REALIZABLE VALUE OF CHARGED PRIMARY/ COLLATERAL
SECURITIES NET OF COST OF REALIZATION (NPVRV)

(a) R.V./ [1 + r/100]n

R.V. = Realizable Value of charged primary/collateral securities
r = Prevailing 1 Year MCLR (8.65%)
n = No. of Years for realization of securities based on the complexity of the case

(b) From the amount calculated as (a) above, estimated cost of realization of the securities be deducted
and the same shall be taken as 1% of the realisable value of security.

(c) Net Present Value of Realizable Value of Charged Securities net

of cost of realization (NPVRV) = (a) – (b)

Minimum Indicative OTS Amount:

Where NPVRV > Recoverable Dues Recoverable Dues.
Where NPVRV < Recoverable Dues but more than Book O/S NPRV of the securities
Where NPVRV < less than Book O/S NPRV of the securities
Where NPVRV is Zero Whatever maximum can be recovered
The basis for negotiation shall always be Memoranda Dues and should aim at recovering maximum share of
the same.

The cases where NPVRV is less than the book outstanding or Zero and Book Outstanding is more than Rs. 10.00
Cr, then before considering OTS Proposal, Detective Agency should be engaged (If previously not engaged) and
the assets traced out by Detective Agency should be taken into cognizance during negotiation/ approval of OTS,
however, HOCAC-III & Management Committee shall have full powers to waive this condition on case to case
basis based on proper justification.

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 Minimum 50% of Book O/s Minimum 40% of Book O/s
Sub-Standard NPAs Doubtful NPAs
DOWN PAYMENT/ UPFRONT PAYMENT:

OTS Offer Upfront Amount Upfront Amount where it is

difficult to provide
prescribed upfront Amount
Upto Rs. 10 lacs 20% Nil
Rs. 10 lacs to Rs. 50 lacs 15% Rs. 0.50 Lacs
Rs. 50 lacs to Rs. 100 lacs 10% Rs. 1.00 Lacs
Rs. 100 lacs to 500 lacs 10% Rs. 5.00 Lacs
Rs. 500 lacs & Above 10% Rs. 10.00 Lacs

Payment terms of OTS Amount:

Where the OTS amount is to be paid beyond 3 months from the date of conveying approval, and/ or
payment in installments, future interest to be charged at least:
@MCLR (1-year) at the time of approval of OTS
Within 12 Months Of Approval
+ 1% on simple basis on reducing balance
@MCLR (1-year) at the time of approval of OTS
More Than 12 Months Of Approval
+ 2% on simple basis on reducing balance
REJECTION OF PROPOSALS

Bal O/S up to 10.00 lacs Bal O/S of more than 10.00 lacs
Circle SASTRA Head Zonal SASTRA Head
Branch Head
proposals under CSCO & COCC Proposals under ZSCO & ZOCC

OTS/WRITE OFF IN STAFF ACCOUNTS: Shall be considered by an authority not below the
level of HOCAC-I subject to delegated powers.
SETTLEMENT OF CGTMSE COVERED ACCOUNTS:
Minimum Indicative OTS Amount
Cases where CGTMSE Claim received Shall not be less than the amount of CGTMSE claim received.
Cases where CGTMSE Claim rejected Shall be as per General Settlement Scheme.
Cases where CGTMSE Claim not yet lodged/ or Shall not be less than 75% of total CGTMSE claim eligible amount
lodged but not yet settled based on the extent of guarantee.

SETTLEMENT OF CGTMSE-HYBRID SECURITY COVERED ACCOUNTS:

Minimum Indicative OTS Amount
Claim amount Sum of Claim amount received
received + Minimum Indicative amount as per General Settlement Scheme.
Claim not yet filed/ Sum of 75% of Total CGTMSE Claim amount + Minimum Indicative amount as per
received General Settlement Scheme.

SPECIAL OTS SCHEME FOR FY2023-24 (NON DISCRIMINATORY AND NON-DISCRETIONARY SPECIAL
OTS SCHEME - FOR NPA ACCOUNTS UPTO Rs 5.00 CRORES)

Eligibility Criteria : All NPA accounts under Doubtful- I, Doubtful-II, Doubtful III, LOSS category
(except All Sub-Standard NPA Accounts will not eligible in this Special OTS Scheme) (including

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 Technical Write-off accounts) with ledger outstanding (also termed as balance) up to Rs.5.00 crores
as on 31.03.2023 shall be eligible under this Scheme.
o Cases pending before Courts / DRTs will be eligible.
o Cases where Bank has initiated the action under SARFAESI- Act 2002 will also be eligible.
o Eligible accounts referred for Revenue Recovery action under State Recovery Laws will also
be eligible.
o Agriculture accounts with balance outstanding more than Rs 10.00 lacs will be covered under
this scheme.
o Cases where OTS was earlier approved but not implemented and has already been declared
failed on or before 31.03.2022, will be eligible.
o Accounts under Consortium or Multiple Banking Arrangements will also be eligible to be
covered under the scheme.
o Units where rehabilitation / restructuring have failed as on date 31.03.2023 are eligible.
Exceptions
o All Sub-Standard NPA Accounts are not eligible under this scheme.
o Fraud Accounts.
o Central Govt. /State Govt. guaranteed accounts.
o Units under rehabilitation/restructuring (Already approved and under implementation).
o Cases admitted in NCLT under Insolvency and Bankruptcy Code, 2016.
o Loan against Gold/Jewellery and other liquid securities e.g. LIC/NSCs/KVPs etc.
o Staff Accounts.
o NPA accounts where bank has already entered into a compromise/settlement and settlement
is in force as on 31.03.2023.
o OTS in written off accounts will not be covered in this scheme and OTS in such cases shall be
considered as per “Special guidelines for OTS in Written off Accounts” as circulated vide
SASTRA Division Circular. However, TWO (Technically Write Off) accounts will be covered in
the scheme.

Sanctioning Authority and Settlement Amount:

Limit last sanctioned by Sanctioning Authority

Upto Scale-III Circle SASTRA Committee (CSCO) headed by CM/AGM as Circle SASTRA
Head

PLP Segment Head/PLP Circle SASTRA Committee (CSCO) headed by AGM as Circle SASTRA Head
Head/PLP-CAC (Scale-IV) or However, in cases where Circle SASTRA headed by CM then in such cases
equivalent authorities OTS approving authority will be Circle Office Compromise Committee
headed by Circle Head (AGM/DGM).

PLP Head/PLP- Circle Office Compromise Committee headed by Circle Head (DGM).
CAC/MCCCAC/CH-CAC However, in cases where Circle is headed by AGM then in such cases OTS
(Scale-V) or equivalent approving authority will be Zonal SASTRA Committee Headed by DGM/GM.
authorities If, Zonal SASTRA is also headed by AGM or below then in such cases OTS
approving authority will be Zonal Office Compromise Committee headed by
GM/CGM

Limit last sanctioned by Sanctioning Authority

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LCB/e-LCB & ZOCAC HOCAC-I
headed by GM

ZOCAC headed by CGM HOCAC-II

HOCAC-I HOCAC-II

HOCAC-II HOCAC-III

HOCAC-III MC/Board (for loans originally sanctioned by HOCAC-III, proposal for

compromise settlement/OTS shall be approved by MC. However, MC
chaired by MD&CEO, cannot sanction OTS in such loans which were
sanctioned by HOCAC-III chaired by MD&CEO himself. Such cases will fall
under the power of Board.)

MC Board
 In respect of eligible accounts having balance outstanding upto Rs. 3.00 Cr & classified as Quick
mortality, such cases shall be considered by ZOCC.

 For all eligible accounts having balance outstanding more than Rs. 3.00 Cr and upto Rs. 5.00 Cr,
classified as Quick mortality, such cases shall be considered by HOCAC-I.

Settlement Amount:
For Eligible NPA Accounts with Balance Outstanding upto Rs. 10 Lakh

IRAC Classification as OTS Amount (% of balance outstanding as on date of receipt of OTS

on 31.03.2023 Proposal)

Agriculture NPA Housing Loan, ODHL NPA Accounts other than

Accounts & Mortgage Loan Agriculture, Housing Loan, ODHL &
Mortgage Loan

DB-1 65% 80% 70%

DB-2 55% 70% 60%

DB-3 Age of NPA 45% 60% 50%

upto 5 yrs

Age of NPA >5 35% 50% 40%

yrs upto 10 yrs

Age of NPA >10 30% 40% 35%

yrs

Loss 25% 30% 30%

For eligible accounts with balance o/s above Rs. 10.00 Lakhs and upto Rs. 5.00 Cr

For Doubtful & LOSS Assets

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 IRAC Classification as on 31.03.23 OTS Amount for Secured portion OTS Amount for Unsecured portion

(Primary + Collateral Security)

DB-1 80% 50%

DB-II 75% 50%

DB-III 70% 40%

LOSS 70% 25%

In case of NPA accounts having Balance Outstanding above Rs. 10 lakh upto Rs. 5 Crore as on
31.03.2023, under Doubtful & Loss category, where market value of Securities is more than 100% of
Balance Outstanding as on date of receipt of proposal, such cases shall not be covered under this
Special OTS Scheme and shall be dealt as per Policy of Recovery & Management of NPA (General OTS
Policy)
Upfront amount balance upto Rs 25.00 lacs20% and balance outstanding above Rs 25.00 lacs upto
Rs 5.00 crores15%.
Party to be impressed upon to deposit OTS amount immediately within 3 months of approval of OTS.
Simple interest @ MCLR for one-year (applicable on the date of sanction) plus 1% on reducing balance
basis will be charged where OTS amount is paid beyond 90 days.
180 days is maximum period for Repayment.

Express One Time Settlement Process (e-OTS)

e-OTS is an end-to-end digital settlement approval process for NPA Accounts having outstanding
balance up to Rs.10.00 Lakh as on 31.03.2022.

Eligible Borrowers can automatically pay pre-calculated OTS amount through 24 x 7 available digital
channels without visiting Bank’s Branch and can generate sanction letter in online mode. Further,
No-Dues certificate can also be generated on full payment of OTS amount.

The e-OTS process has been rolled out through PNB official website / PNB One and shall be valid up
to 31.03.2023.

Steps of e-OTS Digital Journey:

STEP- 1 Borrower will visit Bank’s Corporate website www.pnbindia.in and will click e-OTS Icon
available under online services menu through pnbindia, or will Log on to PNB One App
and will click e-OTS icon available under more option.
STEP- 2 He/ She will search NPA Account by selecting either Customer-ID OR Loan Account No OR
Aadhaar No OR PAN No. and validate himself/herself through mobile no. registered with
the Bank by clicking Generate OTP button.
STEP- 3 After verification through OTP, eligible Borrower will click Login button and then details
of Borrower’s all eligible NPA Accounts shall be displayed on the screen along with
Balance outstanding and OTS amount
STEP- 4 After accepting terms and conditions of e-OTS, Borrower will click Full OTS Amount or
Upfront Amount button, as shown on the screen and portal will take the Borrower to the
payment page. Borrower will also have option to pay more than Upfront amount and less
than Full OTS Amount. To enable it, eligible borrower will have to click amount field

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 before Other Amount button, wherein borrower will enter the desired amount between
Full OTS and Upfront amount.
STEP- 5 On the Payment Aggregator’s page, Borrower will pay the OTS amount through available
digital channels passing through necessary validations from remitter’s Bank
STEP- 6 After payment of OTS amount, sanction letter can be generated online. No-Dues
Certificate shall be generated if full OTS amount is paid. In case partly/upfront amount of
OTS is paid, the Borrower will be able to pay later again through same URL, giving
reference number of e-OTS, generated first time at the time of paying partly/upfront
amount.

NPA Borrower Accounts not eligible under e-OTS Process are mentioned as under:

o All NPA accounts of a Borrower having Balance Outstanding (Principal Amount) up to Rs.
1,000/- as on 31.03.2022 or as on date.
o Agriculture NPA accounts up to Rs. 10.00 Lakhs under Substandard & DB-I categories as
on 31.03.2022.
o Fraud (RBI Reported) Cases wherein Free Code Field No. 9 in Finacle has been updated
as “XXXXX”, “YYYYY” & “ZZZZZ”.
o Wilful Defaulter/Criminal Action Cases.
o Central Govt. /State Govt. guaranteed accounts.
o Loan against Gold/Jewellery and other liquid securities e.g. LIC/NSCs/ KVPs etc. 6.7 Cases
admitted in NCLT under Insolvency and Bankruptcy Code, 2016.
o Cases under CGSSI (Credit Guarantee Scheme for Stand-up India).
o NPA Accounts covered under GECL
o NPA accounts where bank has already entered into a compromise/ settlement and
settlement is in force as on 31.03.2022.
o Units under rehabilitation/restructuring (Already approved and under implementation).
o Cases wherein the Borrower/Guarantor/Co-borrower/any other affected party has filed
a counter-claim/case against the Bank.
o Cases where margin against un-devolved non-Funded facility is less than 100% as on
date.
o Actual written off accounts.
o Quick Mortality accounts.
o ECGC Covered NPA Accounts.
o Staff Accounts.
o NPA Accounts having Central/State Government Guarantee.
o Cases wherein there is Subsidy account/Fixed Deposit is outstanding.
o NPA accounts which are having flag as Debit, Credit or Total Freeze.
o NPA Pool Accounts
o Borrower-wise accounts which are NPA due to Credit Card default.
o Standalone saving and current accounts (other than PMJDY), where no loan account is
outstanding in the same customer ID.
o Cases where Scheme Type is BIA, FBA, PCA
o Education Loan accounts where interest is not capitalized to Principal outstanding.

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 o Cases where Borrower name includes the words such as Died, Death, Deceased, Dead,
Expired etc.

RESOLUTION OF NPA THROUGH LOK ADALAT:

Lok Adalats have been established under the provisions of “The Legal Services Authorities Act, 1987”.
o These Lok Adalats provide an easy and cost effective platform for disposal of large number of
cases.
o Every award of the Lok Adalat is deemed to be a decree of a Civil Court and no appeal can be
made against the award.
o All NPA accounts up to O/s upto 20.00 Lacs, both suit filed and others, can be considered for
reference to Lok Adalats for settlement.
o Above 20 lacs can be referred to DRT Lok Adalats.
o Pendency of matters with the Lok Adalat in non suit filed cases does not save limitation.
o Cases that cannot be taken up
 The offences which are compoundable under any law cannot be brought within the
purview of Lok Adalat.
 It has no authority of its own to pass judgements.

RESOLUTION OF NPA THROUGH Debt Recovery Tribunal/Civil Suits

Debt Recovery Tribunal: Created under Recovery of Debts Due to Banks & FIs Act(RDDBFT Act) 1993
except J&K. These are like other civil courts for a special purpose of helping in quicker NPA recovery in
large account. Presently 39 DRTs & 5 DRATs are there.
o Composition Of DRT: DRT headed by Presiding officer appointed by central govt.
 Should be qualified to work as district judge.
 Appointment for a period of 5 years or up to 62 years age whichever is earlier.
 To assist presiding officer Government can appoint Registrar and Recovery Officer.
o Eligible Amount: Minimum Amount due should be 20 lacs and more. Govt. may reduce it to
1 Lac.
o Time Limit: Show cause notice within 30 days. Disposal is expected in 180 days.
o Order:
 After claim is upheld, Recovery certificate is issued. Recovery officer has powers
such as attachment etc. under Income Tax Act.
 Appeal to president of DRT against order of Recovery Officer within 30 days and
appeal against Registrar within 15 days.

Debt Recovery Appellate Tribunal (DRAT) : A person/ entity aggrieved by order of DRT can appeal to
DRAT within 30 days of receiving order depositing 50% of amount due determined by DRT. DRAT may
reduce or waive the amount to not less than 25%.

o Composition of DRAT: Head by chairperson appointed by central govt. for 5 years or up to 65

years age whichever is earlier.
 Should be qualified to be judge of High Court.
 Held office of Presiding officer at least 3 Years
 Disposal of appeal by DRAT maximum 180 days.
o Fees Structure:
DRT Less than 10 Lacs DRAT
Rs. 12000. 10 Lacs to less than 30 Lacs 12000

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 For each additional 30 Lacs & Above 20000
1 lac  1000. Max 1.5 lac. 30 Lacs & Above 30000

o Brief overview of various stages & steps before DRT :

Step-1 Filing an application commonly known as OA (Original Application) before the Registrar of
the concerned DRT.
Step-2 DRT issues summons in the names of defendants and the services of summons are
required to be made upon each of the defendant.
Step-3 On service of summons, the defendant is required to file reply within 30 days or further
time granted.
Step-4 In case the defendant sets up a counter claim against the bank in the written statement,
reply to the same should be filed before the next hearing to avoid delay on this ground.
Step-5 A copy of the OA, along with copy of documents and other Annexure(s) is required to be
served on each of the defendants together with the summons issued by DRT.
Step-6 If bank desires to obtain an Injunction, Stay or Attachment Before Judgement (ABJ) in
respect of any assets, separate application with Affidavit needs to be moved before the
DRT, making out a ground that the defendants are about to dispose of the property in
question.
Step-7 On getting Summons, within 30 days, the defendants have to file their reply.
Step-8 After filing of the written statement by the defendants, the evidence of the parties are
taken by way of affidavit.
Step-9 After completion of pleadings, the Presiding Officer (PO) of DRT fixes the matter for final
hearing/arguments. Hearing of OAs filed will be held on day-to-day basis.
Step-10 PO passes Final Order and Recovery Certificate (RC) is issued to RO (Recovery Officer) of
DRT to affect the recovery of the amount of debt as specified in the RC.
Step-11 In case the matter is resolved between the parties, at any stage, before the final order is
passed, by way of OTS etc., the court fee paid by the bank may be refunded.
o Brief overview of various stages & steps before Civil Court :
Step-1 The proceedings before Civil Court commence by filing of plaint along with the documents
relied upon.
Step-2 The defendant appears and files written statement within 30 days from the date of
service of Summons.
Step-3 Evidence by both sides has to be adduced. Cross-examination is allowed as a matter of
right.
Step-4 Service of summons may be made by Speed Post, by Courier Services, as approved by the
High Court or by any other means of transmission of documents (including fax message
or electronic mail service).
The limitation period available for filing application for final decree is three years from the date of
expiry of the time specified in the preliminary decree.

NPA MANAGEMENT THROUGH TIME BOUND ACTIONS OF RECOVERY

On the Day of slippage of the account into NPA, the Borrower is to be contacted through
Day-1 telephone/E-mail/Letter informing him/her about the slippage of the account. The
communication should advise the borrower to regularize his/her/their account at the
earliest.
Personal meeting with the defaulting borrower/guarantor/co- borrower be held and During
Day-3
deliberations, Borrower be asked to submit details of any resolution plan for the account
with definite time lines for regularization of the account etc.
Day 5-6 In case of no response to the personal contact
 Issue of recall notice to all the borrowers/co- borrowers/guarantors.

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  Issue of notice under Section 13(2) under SARFAESI Act. Ensure AD, otherwise
substitution service.
 Realization/Appropriation of proceeds of FDR/ other liquid securities.
 Case under section 138 of NI Act to be filed if Post-dated cheques returned
unpaid.
Complete review of account be done
 Examine the position of Secured assets/ drawing CRILIC Reports.
Day 7-12  Visit of unit be organized to ascertain the working level of the unit, stock position
etc.
 Last stock statement be analyzed and debtors of the party be contacted regarding
deposit of sale proceeds with Bank to get valid discharge.
Day 13-14 In eligible cases, Annexure-I of Wilful Default Notice be issued
 Submission of status notes.
 Examine quick mortality aspect and in eligible cases, approvals for filing FIR be
obtained.
 The CR’s of borrower’s and guarantors be cross-checked for any attachable assets.
 It must be ensured that limitation is available.
 Permission for suit filing before DRT/Civil Court & Vetting of Documents.
 Meetings with Supporting Agencies for planning out actions related to
Day 15-40 symbolic/physical possession.
 Option of Resolution under the ambit of NCLT be also looked into. before filing the
petition in NCLT, the following aspect be looked into:
 Realization of liquid security/margin money.
 Ensue that DRT suit is filed before NCLT.
 Initiate CIRP against Corporate Guarantors & Personal Guarantors as well
besides the Corporate Debtor.
 Annexure-II of Wilful Default be sent.
 File suit in the DRT/Court including Attachment before Judgment Application (ABJ)
and passport impounding.
Day 41-50
 CIBIL report of obligants be drawn. If the report does not show proprietors/
partners/guarantors as defaulters, matter be taken up with MISD, HO for rectification.
 Issue notice u/s 13(4) of SARFAESI Act and take Symbolic possession simultaneously.
Day 61-64 Publish notice within stipulated time i.e. within 7 days of taking symbolic possession.
 Move application to DM for permission of physical possession simultaneously
Day-90 Bank to move for physical possession of mortgaged property, after taking due permission.
Day 104- Property mortgaged to be placed for auction (either on symbolic or physical possession
120 basis) within 30 days of taking symbolic/physical possession.

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 CBS 16

FinHelp- Important Menu Options (Latest)

Description CBS-MENU
Rate of Interest (ROI) of an Interest Table Code or a Loan Account ADVINT
as on a particular date
smooth functioning of IT Helpdesks & CHD and effective monitoring of Dayend checks HDESK
by the respective HO Divisions who have implemented the Dayend checks
UPDATION OF PROFESSION/ACTIVITY CODE IN NON-PROFIT DETUPD
ORGANISATION (NPO) CUSTOMERS
CAPTURING DETAILS OF LEGAL ENTITY IDENTIFIER IN CBS LOOKLEI
CONCESSION /RELAXATION IN NON-CREDIT RELATED SERVICE CHARGES CONCESS
INQUIRE DETAIL OF UNCLAIMED DEPOSITS UNCLINQ
CAPTURING OF RESTRUCTURING DETAILS IN CC/OD AND RESDET
IMPROVEMENT OF ‘REASONS’ AND ‘REMARKS’
HANDLING OF EXCEPTIONS on Lens only Renewal of Limits in CBS RENRELAX
MANUAL INTEREST PAYMENT IN TERM DEPOSIT ACCOUNTS MIPBD
UPDATION OF CASTE, COMMUNITY, NRLM SHG CODE AND OTHER DETAILS IN CRM SHGUPD
for SHGs
REVERSAL OF RECORDED INTEREST RIREV
HANDLING OF TOD/ADHOC IN CBS ACTOD
ALLOWING CANCELLATION OF CUSTOMER ID MODIFIED THROUGH CUSTSTAT
CRM MODULE
ALLOWING MANUAL INTERVENTION IN INSTA DEBIT CARD EMI (DCEMI) LOAN DCEMIEXP
ACCOUNTS (SCHEME CODE: TLDCE) AT BRANCH LEVEL IN CBS
INVOICE VALIDATION PRIOR TO BOOKING OF EXPENDITURE THROUGH EXTM INVAL
ALLOWING REFUND OF INTEREST/PENAL INTEREST RINCM
FINACLE FOR FRR ACCOUNTS (FRR FOR MSMEs) HFRR
PNB HOME LOAN- TOP-UP (OD/TL) TO HOME LOAN TOPUPEXP
DEBITS IN VEHICLE LOAN DISBURSEMENT POOL ACCOUNT (3191101) DBTPOOL
CLEANSING OF JUNK VALUES MOTHER’S NAME, FATHER’S NAME AND DETUPD
SPOUSE’S NAME IN CBS
Doorstep Banking Service request in CBS DSBS
REVERSAL OF BULK ENTRIES OF INCOME & GST INCREVBK
Updation of details under INTEREST SUBSIDY UNDER PMAY CLSS SCHEME. ADPMAY
Generation of GST Invoices CGSTRPT
Marking of fraud in borrower accounts on the basis of customer id CUFRD
Capturing drawdown schedule of term loan accounts in CBS DISBSCH
Release of doorstep banking services DSBS
Capture the details of Form 60 obtained from customer FORM60
GBM day-end activities GBMHSCOD

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GSTIN VALIDATION for payment to GST Registered Entities GSTVAL
Post implementation performance of restructuring of exposures other than personal ICADEF
loans under resolution framework 1.0
Handling of Report & MIS for NCLT Cases NCLT
Capturing Non-fund based facilities details NFDTL
Inquiring various information about NPA & standard accounts NPACBAL
DOWNGRADING OF AUTOMATICALLY UPGRADED accounts NPARST
Capturing of operative account number NACH check-off facility, contact details and PREDISB
other checks.
Capturing biometric device details for enablement of registered device service REGRD
Loan charges relax RELAXSC
Restructuring rescheduling in CBS RESDET
MARKING UPGRADATION OF RESTRUCTURED NPAs ACCOUNTS IN CBS REUPGR
Handling Solvency Certificate activities SOLV
Locker waiting list WAITLIST
Accelerated provision due to wilful default WILDEF
Debiting & closure of freezed (code -014) casa accounts opened by branches but WKITCLS
rejected by casa back office where discrepancy is not rectifiable

FinHelp- Important Menu Options

Saving / Current Account
Opening of Savings Account HOAACSB
Verification of Saving Account HOAACVSB
Modification After Verification HACM
Modification of Saving Account before Verification HOAACMSB
Account Ledger Inquiry HACLI/ HACLINQ
Deposit Cash PCASHDEP
Transaction Maintenance HTM
Printing of Passbook HPBP
Passbook Print Reset HPBPR
Issuance of Personalized Cheque Book CBSCHQBK
Issuance of non- Personalized Cheque Book HICHB
Destroy Cheque Book CHBD
Cheque Book Maintenance HCHBM
Stop Payment Of Cheque HSPP
Verification Of Stop Payment HSPPAU
Revoke Stop Payment HSPP
Charges Collection HCACC
Account Closure HCAAC
Update Cheque Status HUCS
Opening of Current Account HOAACCA
Verification of Current Account HOAACVCA
Modification of Current Account before Verification HOAACMCA

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Menu used by branch for Opening of Current Account through Back Office BOCUSTCO
Printing Statement of Account HPSP
Change CIF ID of Account HCCA
Interest Run for Account HACINT
Transfer of Saving/ Current Account to Operative Category OPACTF
Transfering CIF from one branch to another branch CIFTRF
Account Balance Inquiry HACCBAL
Summary Details of a Customer HCUSUM
Current Accounts of Customer HCUCA
Saving Accounts of Customer HCUSB
Deposit Education and Awareness Fund Claim DEAFC
New Mini Deposit Scheme -Opening of Account MDNOAAC
Correct constitution Code –PAN Mismatch UPDCONST
Demand Draft
Issuance of Draft HTM
Printing of single DD HDDPRNT
Printing of all DDs HDDPALL
Reprinting of DD HDDRPRNT
Cancellation of DD HDDC
Marking of DD lost HDDLOST
Issuance of Duplicate DD HDDD
DD Status Maintenance HDDSM
DD credit account inquiry HDDIC
DD debit account inquiry HDDID
Inventory Management
Inventory Movement Authorization Maintenance HIMAUM
Inventory Movement Between Locations HIMC
Inquire & Split Inventory (Own Location) HISAI
Inquire & Split Inventory (All Location) HISIA
Inquire & Merge Inventory (Own Location) HIMAI
Inquire & Merge Inventory (All Location) HIMIA
Inventory Status Report (All Location) HISRA
Inventory Inquiry All HIIA
Modify Inventory Movement Authorization IMCAUTH
Miscellaneous
Link or delink Demat account with charges Bank Account of bank DEMAT
Memo Pad Look Up (Add/Delete) HMEMOPAD
Verify A Memo Pad HMPAU
Marking/ modifying Lien HALM
Freezing/ Unfreezing Account HAFSM
Standing Instructions Maintenance HSIM
Standing Instructions Inquiry HSII

171
Transfer of Accounts between SOLs HACXFSOL
Transfer of Scheme Code of Account HACXFRSC
Finacle Menu Option Help FINHELP
Mapping of Menu from Finacle 7 to Finacle 10 MENUHELP
Reports Menu Options Inquiry REPHELP
User Profile Maintenance HUPM
Branch Table Inquiry HBRTI
To capture GST details of Customer CUSTGST
To capture GST details of Customer CUSTGST
Customer Search CUSTSRCH
Credit Rate Management System CRMS
Suspend CIF ID CUMMSUSP
CIF CREATION BIO-METRIC CCBM
Outstation Instrument Collection Maintenance HOICM
Temporary Overdraft Maintenance HACTODM
PAN Correction PANCORR
Updation of PAN/Form60 PANUPD
Capturing Deceased person’s details CLAIM
Updation of Agencies for specialized Monitoring ASMDET
PAN Correction/change OVD for indentity Card PANCD
Term Deposits
Deposit Modeling HDEPMOD
Opening of FD/RD Account HOAACTD
Verification of FD/RD Account HOAACVTD
Modification of FD Account before Verification HOAACMTD
Modification of FD Account after Verification HACMTD
Opening of FD in days FDACOPN
Opening of Flexi RD FOAAC
Closure of Flexi RD FCAAC
Printing of FDR HDRP
Duplicate Receipt of FDR HDUDRP
Modification Of Term Deposit HACMTD
Closure Of Term Deposit HCAACTD
Statement for Flexi FD FLEXIPSP
Deposit Flow Regularization HREGFLOW
Renewal History HRENHIST
TDS Refund HRFTDS
Generation of TDS Certificate HTDSIP
Account Balance details HACDET
Renewal of Term Deposit HTDREN
Extension of period of Term Deposit HTDEXT
Pending Installments List HPLIST

172
Account Selection HACS
General Deposits Details HGDET
Handling 15G/15H TAXEXM
Handling exemptions/ rebates on TDS EXMPTDS
Customer’s Term Deposit A/Cs HCUTD
Preferential Rate Update PRFUPD
Backdated FD Opening MIPBD
CUSTOMER ID STATUS CUSTSTAT
Alternate Delivery Channels
Doorstep banking Services DSDB
Request for issuance of Internet / Mobile Banking ADCREQ
Debit Card Issuance DCARD
Alerts registration/modification ALERTS
Debit Card Inventory Management DCARDINS
Search Account details using Debit Card Details HCDM
Duplicate PIN for PMJDY Cards PINREQ
Issuance of Prepaid cards PPISS
Reloading of Pre-paid Cards PPCLTM
Surrender of Suvidha Card PPSUR
Hotlisting of Debit Card HOTLIST
Credit Card Application CCAPPL
Credit Card Payment CCPAY
Generate Application Schedule for Credit Card GENDNLD
Request for NEFT/ RTGS HPORDM
Bulk NEFT HNFTBLK
Bulk RTGS HNRTBLK
NEFT/ RTGS Transaction Inquiry HUTRI
ATM EOD ATMEOD
BNA EOD CAATMEOD
e-statement Registration UPEMAIL
Debit Card Related Reports CARDREP
Details of Credit Card Customers CUSTSRCH
Lockers
Locker Key Maintenance HLKKM
Locker Customer Maintenance HLKCM
Locker Transactions-History Maintenance HLKCHM
Locker Rent – Charge Collection Maintenance HLKRCM
Locker Operations HLKOPS
Locker Reports LKREPM
Income/ Expenditure
Expenditure Transaction Maintenance EXTM
To Delete EXTM Number EXTMDEL

173
Vendor Management System VENDORM
Menu option to recover charges MCHRG
Income/ GST reversal INCREV
Non-GST Charge Calculation for Loans PNBLACHG
GST External Charges Upload CEXCUPL
Fixed Assets Management System
Fixed Assets Management System FAMS
Reports related to FAMS FAMSRPT
Government Business
NPS Registration HNPSREG
Contribution to NPS NPSCON
SukanyaSmridhi Account – Printing of Passbook PBPSSA
Printing of PPF Passbook PBPPPF
Registration of Customer for Atal Pension Yojana APYREG
Request for PMJJBY PMJJBY
Request for PMSBY PMSBY
Issuance of FasTag FTAGISS
Reloading FasTag FTAGRLD
Fastag Surrender/Closure FTAGMBR
Cash Credit
Opening Of CC Account HOAACCC
Modification Before Verification HOAACMCC
Verification Of Account HOAACVCC
Account Modification HACM
Closure HCAAC
Collateral Maintenance HCLM
Linkage Of Collateral HSCLM
Collateral Look Up HCLL
Account limit History Maintenance HACLHM
Account Drawing Power Maintenance HACDPM
Limit Node
Limit Node Maintenance HLNM
Limit Node Details HLNDI
Limit Tree Lookup HLTL
Collateral Register Lookup HCLL
Loans
Loan Account Opening HOAACLA
Loans General Inquiry HLAGI
Loans Overdue Position Inquiry HLAOPI
Loan Repayment Schedule Report HLARSH
Loan Demand Satisfaction Program HLADSP
Loan Lien Process HLALIEN

174
Loan Interest Transfer Liability HLARA
Loan Pay Off Process HPAYOFF
Loan Statement Print HLAPSP
Loan Demand Generation HLADGEN
Loan Modelling HLAMOD
Loan Account Scheduled Payment HLASPAY
Loan Account Rescheduling HLARA
Loan Account Modification After Opening HACMLA
Handling of Subsidy TMPS
Education Loan Details Maintenance EDULOANM
Subsidy Claim of Education Loan EDULOANM
Inquiry on History of Partition Accounts HPHINQ
Inquiry on Partitioned A/c HPARTINQ
Interest Rate Modification in Loan accounts HLINTTM
Change of Interest Rate in Loan Account due to change in Rating INTCH
Change of Interest Rate in Loan Account due to change in Loan Pricing INTCH
Loan Demand Effective Date Change LAIDC
Monitoring of Project Implementation details TOPM
Capturing details of application received/invocation done/implemention RPCVD
NPA
Appropriation of Recovery in NPA A/Cs HNPACR
Recording Charges in NPA Accounts NPACHRG
NPA Account WriteOff & Compromise Details COWO
Letter Generation For Loan Account Follow-up LETGEN
Loans Overdue Demand Reminder/Report HLAODR
Reversal of wrong Appropriation of Recoveries in NPAs APPROREV
Closure of NPA Accounts NPACLS
Bank Guarantee
Outward Guarantee OGM
Bank Guarantee Covering Schedule BGCOV
Guarantees Issued/Liability Register HGILR
Guarantee Inquiry HGI
FOREX
Money Transfer Service MTSS
Inward Remittance Maintenance HIRM
Outward Remittance Maintenance HORM
Maintain Export & Outward Bill MEOB
Maintain Import and Inward Bills MIIB
Inward Documentary Credits Maintenance IDCM
Outward Documentary Credit Maintenance ODCM
Day End Related Menus
Actual Changing Date Of Sol HSCOD

175
Report For Checking Pendency HSVALRPT
Closure Of Sol Operations HSOLOP
Sol Closure Of Last Day HSCOLD
Sol Status Inquiry HSSI
HSCOD Process Pending Checklist HSCODCHK
Daily security check menu SECCHK
User login Maintenance HSAC
Financial Transaction Inquiry HFTI
Financial Transaction Report HFTR
Audit File Inquiry HAFI
DMS/ Control Reports Check CTRPTCHK

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 GLOSSARY 17
Abbreviations Full Form
BCP Business Continuity Plan
AI Artificial Intelligence
ML Machine learning
BHIM Bharat Interface for Money
CISO Chief Information Security Officer
DRP Disaster Recovery Plan
DR Disaster Recovery
ED Executive Director
IRMD Integrated Risk Management Division
MMID Mobile Money Identifier
MPIN Mobile Personal Identification Number
NPCI National Payments Corporation of India
OTP One Time Password
PIHU PNBs Instant Help For You
PSP Payments Service Provider
PIN Personal Identification Number
SPACE System and Product Approval Committee of executives
SMS Short Messaging Service
TRAI Telecom Regulatory Authority of India
UPI Unified Payments Interface
UPIN UPI Personal Identification Number
FEMA Foreign Exchange Management Act
IMT Instant Money Transfer
AD Authorized Dealer
ADB Asian Development Bank
ADR American Depository Receipt
AGM Annual General Meeting
AFS Available For Sale
ASSOCHAM Associated Chambers of Commerce and Industry of India
ATM Automated Teller Machine
BIS Bank for International Settlements
BoP Balance of Payments
BSCS Basel Committee on Banking Supervision
BSR Basic Statistical Returns
CAD Capital Account Deficit
CAG Controller and Auditor General of India
CC Cash Credit
CD Certificate of Deposit
CD Ratio Credit Deposit Ratio

177
 CII Confederation of Indian Industries
CP Commercial Paper
CPI Consumer Price Index
CPI-IW Consumer Price Index for Industrial Workers
CR Capital Receipts
CRAR Capital to Risk Weighted Asset Ratio
CRR Cash Reserve Ratio
CSIR Council of Scientific and Industrial Research
CSO Central Statistical Organization
CVC Central Vigilance Commission
DCM Department of Currency Management, RBI
DD Demand Draft
DI Direct Investment
DICGC Deposit Insurance and Credit Guarantee Corporation of India
DRI Differential Rate of Interest Scheme
NACH National Automated Clearing House
HOCAC Head Office Credit Approval Committee
MCB Managing Committee of Board
CTS Cheque Truncation System
EDPMS Export Data Processing And Monitoring System
IDPMS Import Data Processing And Monitoring System
AML Anti Money Laundering
ECB External Commercial Borrowing
APAR Annual Performance Appraisal Report
EASE Enhanced Access & Service Excellence
RSETI Rural Self Employment Training Institute
PACS Primary Agriculture Credit Society
BIFR Board of Industrial & Financial Reconstruction
MCLR Marginal Cost of Funds Based Lending Rate
VSAT Very Small Aperture Terminal
VLAN Virtual Local Area Network
VPN Virtual Private Network
SARFAESI Securitization and Reconstruction of Financial Assets and enforcement of Security
Interest Act
CERSAI Central Registry of Securitization Asset Reconstruction and security Interest
HTTP Hyper Text Transfer Protocol
CKYCR Centralized Know Your Customer Registry
ECGC Export Credit and Guarantee Corporation
ECS Electronic Clearing Scheme
EEA Exchange Equalization Account
EEFC Exchange Earners Foreign Currency
EFR Exchange Fluctuation Reserve
EPF Employees Provident Fund
EUR Euro
EXIM Bank Export Import Bank of India
FCA Foreign Currency Assets
FCCB Foreign Currency Convertible Bond
FCNR(B) Foreign Currency Non- resident )Banks)
FCNRA Foreign Currency Non- resident Account

178
FCNRD Foreign Currency Non- Repatriable Deposit
FDI Foreign Direct Investment
FEMA Foreign Exchange Management Act
FI Financial Institution
FICCI Federation of Indian Chambers of Commerce and Industry
FII Foreign Institutional Investor
FPI Foreign Portfolio Investment
FRA Forward Rate Agreement
FRBM Fiscal Responsibility and Budget Management Act, 2003
FSS Farmers’ Service Societies
GDP Gross Domestic Product
GDR Global Depository Receipt
GFD Gross Fiscal Deficit
GFS Government Finance Statistics
GIC General Insurance Corporation
GoI Government of India
GPD Gross Primary Deficit
G Sec Government Securities
HFT Held For Trading
HO Head Office
HUDCO Housing & Urban Development Corporation
IBRD International Bank for Reconstruction and Development
IBS International Banking Statistics
ICAR Indian Council of Agricultural Research
IDB India Development Bonds
IDD Industrial Development Department
IFC International Finance Corporation
IFCI Industrial Finance Corporation of India
IIP Index of Industrial Production
IMF International Monetary Fund
IN India
INR Indian Rupee
IP Interest Payment
ISO International Standards Organization
ITRS International Transaction Reporting System
KVIC Khadi & Village Industries Corporation
LAF Liquidity Adjustment Facility
LAMPS Large sized Adivasi Multipurpose Societies
LBD Land Development Bank
LERMS Liberalized Exchange Rate Management System
M1 Narrow Money
M3 Broad Money
MCA Ministry of Company Affairs
MIGA Multilateral Investment Guarantee Agency
MIS Management Information System
MoF Ministry of Finance
MSS Market Stabilization Scheme
MT Mail Transfer
MTM Mark to market

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NABARD National Bank for Agriculture and Rural Development
NAS National Account Statistics
NASSCOM National Association of Software and Services Companies
NBFC Non Banking Financial Companies
NFD Net Fiscal Deficit
NGO Non- Governmental Organization
NHB National Housing Bank
NIF Note Issuance Facility
NPA Non- Performing Assets
NPD Net Primary Deficit
NPV Net Present Value
NR(E)RA Non- Resident (External) Rupee Account
NR(NR)RA Non- Resident (Non -Repatriable) Rupee Account
NRE Non- Resident External
NRI Non- Resident Indian
NSC National Statistical Commission
NSSF National Small Savings Fund
OD Over Draft
OECD Organization for Economic Cooperation and Development
OLTAS Online Tax Accounting System
OMO Open Market Operations
PACS Primary Agriculture Credit Societies
PCARDB Primary Cooperative Agriculture and Rural Development Bank
PD Primary Deficit
PDO Public Debt Office
PDs Primary Dealers
PF Provident Fund
PIO Persons of Indian Origin
PNB Punjab National bank
PSE Public Sector Enterprises
PUC Paid Up Capital
RBI Reserve Bank of India
RD Revenue Deficit
RDBMS Relational Database Management System
RE Revenue Expenditure
RFC Residents Foreign Currency
RIDF Rural Infrastructure Development Fund
RoCs Registrars of Companies
RR Revenue Receipts
RRB Regional Rural Bank
RWA Risk Weighted Asset
SAS Statistical Analysis System
SCARDB State Cooperative Agriculture and Rural Development Bank
SCB Scheduled Commercial Bank
SDR Special Drawing Right
SEBI Securities and Exchange Board of India
SEBs State Electricity Boards
SFC State Financial Corporation
SGL Subsidiary General Ledger

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SGSY Swarnajayanthi Gram Swarrojgar Yojana
SHGs Self Help Groups
SIDBI Small Industries Development Bank of India
SIDC State Industrial Development Corporation
SJSRY Swarna Jayanti Shahari Rojgar Yojana
SLR Statutory Liquidity Ratio
SLRS Scheme for Liberation & Rehabilitation of Scavengers
SSI Small Scale Industries
TBs Treasury Bills
TC Temporary Change
TT Telegraphic Transfer
UCB Urban Cooperative Bank
UCN Uniform Code Number
UTI Unit Trust of India
VC Venture Capital
WPI Wholesale Price Index
YTM Yield to Maturity
ZO Zonal Office

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Memory Recalled Questions
Q1. The Variants of 1111 FDs – 3 in numbers
Q2. What is ‘A’ Stands for in RBIA- Audit.
Q3. Who can stop the payment – Drawer
Q4. PNB personal Loan scheme ‘AABHAR’ for – Pensioners.
Q5. How many days’ notice to be given to Bank by Deposit
Collector – 1 Month (30 Days)
Q6. The rotation of duties for clerical Staff is after – 6 month.
Q7. What is ‘P’ Stands for in PPS? – Positive Pay System
Q8. A special leave for employees/ officers who are working
at sensitive positions or areas of operation – Mandatory Leave
Q9. What is Maximum exposure in MUDRA Scheme? – 10 lakh
Q10. Full form of SLR – Statutory Liquidity Ratio.
Q11. What is preservation period for CTS Cheque – 5 Years
Q12. How many transactions are allowed in a Half year under
PNB Unnati Saving Scheme – 40?
Q13. An initiative of the Ministry of Defence to provide a
comprehensive solution for administering pensions to defence
pensioners – SPARSH
Q14. RBI was nationalised on – 01.01.1949
Q15. What should be the minimum shareholding of
Government in Government owned company – 51%
Q16. An account turns to Inoperative or Dormant after 24
months, if no customer induced transactions happen. It may
further extended for 12 month if customer requests with
reason.
Q17. Who can issue a Garnishee Order – Court?
Q18. Not included in list of Banking Activities - Car Selling.
Q19. Choose a third Party product- Mutual fund.
Q20. AML stands for - Anti money Laundering.
Q21. What is ‘A’ Stands for in ATM - Automated?

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Q22. What is ‘I’ Stands for in NI Act – Negotiable?
Q23. Name the deposit Scheme where no interest paid by Bank
– Current Account Scheme.
Q24. Life Certificate it to be submitted in which month –
November.
Q25. Welcome Kits consist of – Non Personalised Debit Card.
Q26. What is maximum transaction limit for BHIM PNB in a day
– 1 Lakh.
Q27. It is mandatory to issue Account payee DD for amount -
20000 and more.
Q28. What is the validity of Debit Card – 7 Years
Q29. The Debit/Credit have 16 no. of digits as Card Number.
Q30. Mpassbook is available in App – PNBONE.
Q31. What is menu option to open FDR for specific days
(333/444/1111) –FDACOPN.
Q32. What is Age criteria for Door Step Banking Services
provided by Bank– 70 years.
Q33. Name the Booklet (Patrika) which being issued quarterly
in Hindi by HO- PNB Pratibha.
Q34. To resolution customer grievance, name the scheme by
RBI- Integrated Banking Ombudsman.
Q35. The Foreign Branch of PNB – London.
Q36. The inactive period after Login Password Expire in IBS
facility – 360 Days.
Q37. What is ‘O’ Stands for in NOC – Objection.
Q38. What is the minimum Amount under PNB SUGAM TD
Scheme – 10000/-
Q39. If bank grant a credit facility then Relationship between
bank and customer – Customer – Debtor & Bank – Creditor.
Q40. Name the MSME lending Scheme to open Medical clinic –
PNB SANJIVANI Scheme.

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Q41. In case of Cash withdrawal from ATM, what should be
used to authenticate transaction/ proceed the transaction. –
four digit PIN.
Q42. Which is known as the Bankers Bank – RBI.
Q43. What is ‘S’ Stands for in MSME – Small.
Q44. What is the maximum limit of loan under Personal
Scheme for Self Employed – 5 Lakh.
Q45. In Small Account Balance should not exceed 50000 at any
point of time.
Q46. Cotton is non-food crop. (Description: options were given
participants to choose non-food crop).
Q47. Menu option for submitting 15G/15H form in CBS System
– TDSEXM.
Q48. Menu option for passbook printing of PPF Account –
PBPPPF.
Q49. Menu option for FDR Print – HDRP.
Q50. Menu option for PIN request in PNBJDY Account –
PINREQ.
Q51. Menu option for TDS Certificate issuance – HTDSCRTF.
Q52. Menu option for Suspend of CIF ID – CUMMSUSP.
Q53. Menu option for Finacle Menu Help – FINHELP.
Q54. Menu option for Passbook Printing – HPBP.
Q55. Menu option for opening of General Saving Banking
account – HOAACSB.
Q56. Menu option for opening of Loan account – HOAACLA.
Q57. Menu option for Account Balance – HACCBAL.
Q58. Menu option for Daily Security Checks – SECCHK.
Q59. Scheme for Reverse Mortgage Lening – BAGHBAN.
Q60. Agriculture is Part of Priority Sector Lending.

184
 English:
Q1. Arrange the sentences:

1) Once there was a small boy, who belonged to a poor Family.

2) One day, while crossing the forest carrying some wood, he saw an old
man who was very hungry and thirsty.
3) The boy wanted to give the old man some food and water, but did not
have for his own, so he continued on his way.
4) The he saw a man who wanted to make a camp but he did not have
wood, the boy gave some wood to him.
5) In return, the man gave the boy some food and water.
6) Now he went back to the old man and give him some food and water
then happily went on his way.
Q2. Arrange the sentences:

1) After he saving nine child/from the burning building/the entire town

revered the fire fighter/as their local.
2) I thought I was got a good deal/but the hidden fees began to accrue/I
found I was actually paying more/than I had bargained for.
3) We decided to carpool/with our neighbour to/conserve gas so all of us
went in his /car to reach our destination.

185