Nagesh Anna Final Project Report

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Branch Network

Total Branches in India - 1988

Kerala(434) Pondicherry(7) Tamilnadu(370) Karnataka(350)

Andhra Madhya
Maharashtra(96) Gujarat(61)
Pradesh(354) Pradesh(42)

Rajasthan(47) Uttar Pradesh(22) Delhi(45) Haryana(24)

Punjab(19) West Bengal(65) Orissa(34) Chattisgarh(15)

Goa(2) Bihar(1)

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  Frequency Percent Valid Percent Cumulative Percent

Valid 0-3 Months 61 20.3 20.3 20.3

3-6 months 118 39.3 39.3 59.7

6-9 months 51 17.0 17.0 76.7

9-12 months 45 15.0 15.0 91.7

Above one year 25 8.3 8.3 100.0

Total 300 100.0 100.0 


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? 7EO  
 +9 EO   +
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c   77


þ    

  Frequency Percent Valid Percent Cumulative Percent

Valid less than 1 lakhs 48 16.0 16.0 16.0

1-2 lakhs 102 34.0 34.0 50.0

2-4 lakhs 97 32.3 32.3 82.3

4-6 lakhs 42 14.0 14.0 96.3

Above 6 lakhs 11 3.7 3.7 100.0

Total 300 100.0 100.0 


,?
? +7O 
 ++O  7 9O 



c   78


   

  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 30 10.0 10.0 10.0

Very Good 108 36.0 36.0 46.0

Good 66 22.0 22.0 68.0

Average 60 20.0 20.0 88.0

Poor 36 12.0 12.0 100.0

Total 300 100.0 100.0 



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c   79


]    

  Frequency Percent Valid Percent Cumulative Percent

Valid Low rate of interest 78 26.0 26.0 26.0

Attractive scheme 132 44.0 44.0 70.0

Quick service 54 18.0 18.0 88.0

Others 36 12.0 12.0 100.0

Total 300 100.0 100.0 


,?
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c   7;


—       

  Frequency Percent Valid Percent Cumulative Percent

Valid High 90 30.0 30.0 30.0

Good 126 42.0 42.0 72.0

Reasonable 54 18.0 18.0 90.0

Low 30 10.0 10.0 100.0

Total 300 100.0 100.0 



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   +EO     
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c   7G


—      

  Frequency Percent Valid Percent Cumulative Percent

Valid High 88 29.3 29.3 29.3

Good 122 40.7 40.7 70.0

Reasonable 58 19.3 19.3 89.3

Low 32 10.7 10.7 100.0

Total 300 100.0 100.0 


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c   7D



Chi-Square Test
Frequencies

—       

 Observed N Expected N Residual

High 90 75.0 15.0

Good 126 75.0 51.0

Reasonable 54 75.0 -21.0

Low 30 75.0 -45.0

Total 300  


—      

 Observed N Expected N Residual

High 88 75.0 13.0

Good 122 75.0 47.0

Reasonable 58 75.0 -17.0

Low 32 75.0 -43.0

Total 300  


R   

 Opinion about
amount given to Opinion about rate
customers of interest

Chi-Square 70.560a 60.213a

df 3 3

Asymp. Sig. .000 .000

a. 0 cells (.0%) have expected frequencies less than 5.


The minimum expected cell frequency is 75.0.

c   8E



]   

  Frequency Percent Valid Percent Cumulative Percent

Valid Business 96 32.0 32.0 32.0

Emergency 87 29.0 29.0 61.0

Family Function 48 16.0 16.0 77.0

Others 69 23.0 23.0 100.0

Total 300 100.0 100.0 


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    9O 
     



c   8 

—       

  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 96 32.0 32.0 32.0

Very good 138 46.0 46.0 78.0

Good 46 15.3 15.3 93.3

Average 20 6.7 6.7 100.0

Total 300 100.0 100.0 



,?
? 79O    
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c   8 
a    

  Frequency Percent Valid Percent Cumulative Percent

Valid Day interest 92 30.7 30.7 30.7

Month interest 70 23.3 23.3 54.0

5 day interest 88 29.3 29.3 83.3

6 month interest 50 16.7 16.7 100.0

Total 300 100.0 100.0 


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? 2  +EO   +EO
8   7O 
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c   8+


a      

  Cumulative
Frequency Percent Valid Percent Percent

Valid Excellent 42 14.0 14.0 14.0

Good 117 39.0 39.0 53.0

Necessary 99 33.0 33.0 86.0

Not necessary 42 14.0 14.0 100.0

Total 300 100.0 100.0 


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c   87


cc 
a     a      


c c   

Series Pair:Interest Scheme preference with Interest remainder


sms

Lag Cross Correlation Std. Errora

-7 -.007 .058

-6 -.053 .058

-5 -.101 .058

-4 -.107 .058

-3 -.106 .058

-2 -.070 .058

-1 -.078 .058

0 -.090 .058

1 -.061 .058

2 -.046 .058

3 -.010 .058

4 .039 .058

5 .062 .058

6 .082 .058

7 .060 .058

a. Based on the assumption that the series are not cross


correlated and that one of the series is white noise.

c   88


sms

c   89



    

  Frequency Percent Valid Percent Cumulative Percent

Valid More schemes 48 16.0 16.0 16.0

Low rate of interest 119 39.7 39.7 55.7

Customer service 92 30.7 30.7 86.3

Others 41 13.7 13.7 100.0

Total 300 100.0 100.0 


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  + O *    9O
 



c   8;



A    

  Cumulative
Frequency Percent Valid Percent Percent

Valid Yes 190 63.3 63.3 63.3

No 110 36.7 36.7 100.0

Total 300 100.0 100.0 




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c   8G


c      

  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 15 5.0 5.0 5.0

Very good 131 43.7 43.7 48.7

Good 118 39.3 39.3 88.0

Averaqge 36 12.0 12.0 100.0

Total 300 100.0 100.0 


,?
? 77O @   
   8O        7EO
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c   8D


c     


  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 31 10.3 10.3 10.3

Very good 119 39.7 39.7 50.0

Good 106 35.3 35.3 85.3

Average 44 14.7 14.7 100.0

Total 300 100.0 100.0 


,?
?        7EO   @      
   EO              +7O
            GO   
      




c   9E


 
Chi-Square Test
Frequencies

c      

 Observed N Expected N Residual

Excellent 15 75.0 -60.0

Very good 131 75.0 56.0

Good 118 75.0 43.0

Averaqge 36 75.0 -39.0

Total 300  


c     

 Observed N Expected N Residual

Excellent 31 75.0 -44.0

Very good 119 75.0 44.0

Good 106 75.0 31.0

Average 44 75.0 -31.0

Total 300  


R   

 Customer
satisfaction Customer service
a a
Chi-Square 134.747 77.253

df 3 3

Asymp. Sig. .000 .000

a. 0 cells (.0%) have expected frequencies less than 5.


The minimum expected cell frequency is 75.0.








c   9 

V 

  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 37 12.3 12.3 12.3

Very good 123 41.0 41.0 53.3

Good 100 33.3 33.3 86.7

Average 40 13.3 13.3 100.0

Total 300 100.0 100.0 



,?
? 7 O @   
   O               ++O  
    EO    
   


c   9 
a    

  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 20 6.7 6.7 6.7

Very good 134 44.7 44.7 51.3

Good 110 36.7 36.7 88.0

Average 36 12.0 12.0 100.0

Total 300 100.0 100.0 



,?
? 77O @   
   9O               +9O  
    8O    
    


c   9+


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  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 15 5.0 5.0 5.0

Very good 128 42.7 42.7 47.7

Good 124 41.3 41.3 89.0

Average 33 11.0 11.0 100.0

Total 300 100.0 100.0 


,?
? 7 O @   
 9O      7 O 
   O      




c   97


 

  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 34 11.3 11.3 11.3

Very Good 134 44.7 44.7 56.0

Good 104 34.7 34.7 90.7

Average 28 9.3 9.3 100.0

Total 300 100.0 100.0 



,?
? 77O @   
 "  O      " 
+7O            "    EO 
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c   98





    

  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 31 10.3 10.3 10.3

Very good 119 39.7 39.7 50.0

Good 106 35.3 35.3 85.3

Average 44 14.7 14.7 100.0

Total 300 100.0 100.0 






,?
? +DO @   
   O       
+8O        EO
      


c   99



Customer satisfaction with Speed of transaction

c c  

Series Pair:Customer satisfaction with Speed of transaction


a
Lag Cross Correlation Std. Error

-7 -.010 .058

-6 .041 .058

-5 .032 .058

-4 .035 .058

-3 .036 .058

-2 .012 .058

-1 -.037 .058

0 -.066 .058

1 -.115 .058

2 -.170 .058

3 -.174 .058

4 -.198 .058

5 -.217 .058

6 -.208 .058

7 -.172 .058

a. Based on the assumption that the series are not cross correlated and
that one of the series is white noise.

c   9;








c   9G


Chi-Square Test
Frequencies

a    

 Observed N Expected N Residual

Day interest 92 75.0 17.0

Month interest 70 75.0 -5.0

5 day interest 88 75.0 13.0

6 month interest 50 75.0 -25.0

Total 300  


 

 Observed N Expected N Residual

Excellent 34 75.0 -41.0

Very Good 134 75.0 59.0

Good 104 75.0 29.0

Average 28 75.0 -47.0

Total 300  


R   

 Interest Scheme Scheme


preference Explanation
a a
Chi-Square 14.773 109.493

df 3 3

Asymp. Sig. .002 .000

a. 0 cells (.0%) have expected frequencies less than 5.


The minimum expected cell frequency is 75.0.







c   9D


  

  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 37 12.3 12.3 12.3

Very good 123 41.0 41.0 53.3

Good 100 33.3 33.3 86.7

Average 40 13.3 13.3 100.0

Total 300 100.0 100.0 


,?
? 7 O @   
     O                
++O                   +O 
      


c   ;E


c       

  Frequency Percent Valid Percent Cumulative Percent

Valid Excellent 20 6.7 6.7 6.7

Very good 134 44.7 44.7 51.3

Good 110 36.7 36.7 88.0

Average 36 12.0 12.0 100.0

Total 300 100.0 100.0 


,?
?    77O    
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+;O   +9O   
    O      
   


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