Key Result Areas:

As Senior Claims Analyst

 Managed the set-up of claim FNOL- First Notice of Loss by reviewing all the documents and
requesting for documents required for further processing of the claim
 Led/followed claim handling, investigation & processing of end-to-end complex claim payments
 Reviewed Property, Energy, Marine, Auto, Professional, Liability and construction claim files and
negotiated for settlement as per the documents provided by the Adjusters and TPA
 Addressed & resolved queries, raised by offshore and onshore team members
 Analyzed & identified process improvement opportunities and reported the same to the customers /
management
 Engaged in process related training for the newcomers and provided cross-training to the team members
 Maintained query tracker & performance tracker and shared the same with the stakeholders
 Provided inputs to the customers / management on any variations/discrepancies in the existing process
 Participated in calls/discussions on new transitions, queries, trainings and existing opportunities with
stakeholders
 Contributed in organizing all kinds of team events, while managing work pressure simultaneously

Detail-oriented Junior Analyst with excellent research, planning and project management skills.
Specializing in [Area of expertise] and offering [Number] years of experience in the field.

 Worked as Loan Modification Underwriter for Loan Resolution Processing and Underwriting Team (LRPU)
 Made calculations and checked the eligibility criteria of the customer
 Assisted in the loan approval process

 Supported clients with business analysis, documentation, and data modeling.

 Liaised with customers, management, and sales team to better understand customer
needs and recommend appropriate solutions.
 Delivered outstanding service to clients to maintain and extend relationship for future
business opportunities.
 Integrated technology and business operations to identify targeted solutions to customer
issues.
 Onboarded and managed new client accounts to boost retention rates.
 Aligned closely with business owners and employees to gather information and gain
operational insight.
 Prepared presentations to explain revisions, enhance ments and process impro
 vements of organization's systems and programs.
 Prepared reports by collecting, analyzing, summarizing account information and trends

 Developed and enforced company policy and procedures relating to human resources
activity.
 Prepared Offer letters, Appointment letters. Handled all joining formalities for new
employees.
 Improved quality of hiring decisions by working with hiring managers on new
comprehensive employment selection processes.
 Developed and built internal and external relationships with project teams, department
managers and consultant teams to improve delivery of HR services.
 Documented & maintained employee details viz., personnel, job-related & payroll info.
Handled timesheet queries and timesheet compliance for one business unit.
 Updated key human resource metrics on turnover and terminations using reporting tools
on HRMS database.
 Created organizational flow charts and career path reports to evaluate employee
compensation information.