--- Conversation on 05/24/2024 ---

Xfinity Assistant (08:15 pm): Thanks for scheduling your $300.83 payment to
Xfinity! Once your payment processes on Jun 02, 2024, I'll send you another
confirmation. To review your payment details, go here:
https://customer.xfinity.com/billing/services I can help you make a change to
or cancel your payment here:
[PH:link:AT] TxtHelpOrStopMsg&DataRatesMayApply

Xfinity Assistant (10:13 pm): The Xfinity Assistant can help you resolve many
issues - simply ask your question below or visit xfinity.com.

Xfinity Assistant (10:13 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your automated phone
interaction, how likely are you to recommend Xfinity to friends & family? Reply
from 0 Not at all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to
end survey msgs.

--- Conversation on 05/25/2024 ---

Xfinity Assistant (12:34 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your phone call with us, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.

Xfinity Assistant (02:34 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your phone call with us, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.

--- Conversation on 05/26/2024 ---

Xfinity Assistant (02:34 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your phone call with us, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.

Xfinity Assistant (03:10 pm): The Xfinity Assistant can help you resolve many
issues - simply ask your question below or visit xfinity.com.

--- Conversation on 05/29/2024 ---

Xfinity Assistant (08:08 pm): Thanks for making your $150.00 payment to Xfinity!
Your confirmation number is 8144039014. To review your bill and payment
details, sign up for automatic payments or paperless billing, you can go here:
https://customer.xfinity.com/billing/services TxtHelpOrStopMsg&DataRatesMa
yApply

--- Conversation on 05/30/2024 ---

Xfinity Assistant (07:02 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your store visit, how likely
are you to recommend Xfinity to friends & family? Reply from 0 Not at all
Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey msgs.

--- Conversation on 06/01/2024 ---

Xfinity Assistant (06:11 pm): I don't see any appointments scheduled on your
account. What are you looking to do?

FRANK (06:11 pm): Track and Field today

Xfinity Assistant (06:11 pm): Need help with Xfinity TV? Like an agent, I can help
you with:

Xfinity Assistant (06:11 pm): Once your order ships we’ll send you your tracking
details. Order confirmations are automatically sent to you upwards of 30
minutes following your purchase, by email and/or SMS depending on your notification
settings.  Would you like to check your notification settings?

FRANK (06:11 pm): Track and Field

Xfinity Assistant (06:11 pm): Need help with Xfinity TV? Like an agent, I can help
you with:

FRANK (06:12 pm): Track and Field today

Xfinity Assistant (06:12 pm): Need help with Xfinity TV? Like an agent, I can help
you with:

--- Conversation on 06/02/2024 ---

Xfinity Assistant (07:33 am): Hi FrankUnfortunately the Xfinity payment you

scheduled didn't process. To avoid any late fees or service interruption,
please go to MyAccount now to make your payment:
https://customer.xfinity.com/billing/services TxtHelpOrStop

--- Conversation on 06/04/2024 ---

Xfinity Assistant (01:40 pm): Hi, it's Xfinity Assistant.We’re aware that you may
be experiencing a service interruption and are working to resolve the issue by
approximately 06/04/2024 11:30 AM (Central). We apologize for any inconvenience
and appreciate your patience. We'll text you when it's resolved.Reply OUTAGE for
additional updates.Txt help or stopMsg&DataRatesMayApply

Xfinity Assistant (03:15 pm): Hi, it's Xfinity Assistant.Your service interruption
should be resolved as soon as possible. We're working quickly to get you up and
running again and will text you once your service is restored.Txt help or stop

Xfinity Assistant (04:36 pm): Good news - your Xfinity service was restored at
approximately 9:00 AM Central! You should be up and running now. Thanks for your
patience.Are you still experiencing a service issue?1 - Everything is working2 -
I'm still having an issueTxt help or stop

--- Conversation on 06/05/2024 ---

Xfinity Assistant (04:29 pm): I can help you troubleshoot your internet connection.
To make sure we're on the right path, which service is having connectivity issues?

FRANK (04:29 pm): Xfinity Internet

Xfinity Assistant (04:29 pm): There are no outages in your area so I can help
troubleshoot your Internet connection.I'll run a few checks on your internet as we
troubleshoot. Are you ready to continue?
FRANK (04:29 pm): Yes, continue

Xfinity Assistant (04:29 pm): Can you please tell me the type of issue you're
experiencing with your connection?

FRANK (04:30 pm): No internet connection

Xfinity Assistant (04:30 pm): Hang tight. I'll first check the health of the signal
to your home.

Xfinity Assistant (04:31 pm): I don't see any problems with the signal to your
home. Now let's check your modem.

Xfinity Assistant (04:31 pm): OK, I'm communicating with your device to pull your
wireless information and network names. This should only take 35 seconds and I'll
continue to update you on progress.