### Tell me about a time when you had to work with a person who had a different opinion than

you.

During my internship as an IT support intern, I was tasked with improving the company’s help desk ticketing system. I
believed that integrating a new software platform would streamline processes and improve efficiency. However, my
colleague, Alex, preferred upgrading our existing system to avoid the learning curve and costs associated with new
software.

### How did you manage the conversation?

1. **Active Listening**: I carefully listened to Alex's concerns about training costs and potential disruptions.

2. **Presenting My Viewpoint**: I explained the long-term benefits of the new software, such as better user interface and
enhanced features that could reduce ticket resolution time.

3. **Compromise and Pilot Testing**: We agreed to pilot the new software in one department while simultaneously
upgrading the existing system in another department to compare results.

4. **Team Discussion**: We brought our findings and recommendations to a team meeting for further input and decision-
making.

### What was the final outcome?

The pilot test showed that the new software significantly improved efficiency and user satisfaction. Based on these results,
the team decided to adopt the new platform company-wide. This experience taught me the value of balancing innovation
with practical considerations and the importance of compromise and collaboration in reaching the best solution.

### Tell me about a time when you had to work with a person who had a different opinion than you.

During my internship as an IT support intern, I was tasked with improving the company’s help desk ticketing system. I
believed that integrating a new software platform would streamline processes and improve efficiency. However, my
colleague, Alex, preferred upgrading our existing system to avoid the learning curve and costs associated with new
software.

### How did you manage the conversation?

1. **Active Listening**: I carefully listened to Alex's concerns about training costs and potential disruptions.

2. **Presenting My Viewpoint**: I explained the long-term benefits of the new software, such as better user interface and
enhanced features that could reduce ticket resolution time.
3. **Compromise and Pilot Testing**: We agreed to pilot the new software in one department while simultaneously
upgrading the existing system in another department to compare results.

4. **Team Discussion**: We brought our findings and recommendations to a team meeting for further input and decision-
making.

### What was the final outcome?

The pilot test showed that the new software significantly improved efficiency and user satisfaction. Based on these results,
the team decided to adopt the new platform company-wide. This experience taught me the value of balancing innovation
with practical considerations and the importance of compromise and collaboration in reaching the best solution.