Dear Respondent,

We appreciate your time and willingness to participate in this survey. We aim to understand the
needs and experiences of students seeking loans to support their education. Your responses
will provide essential insights that will enable us to enhance our services, ensuring we meet
your and other students’ demands more effectively. The survey will take a few minutes to
complete, and all responses will remain confidential.

Part I. Personal Profile

1) Gender
Male

Female

2) Age

18- 20 years

21-23 years

24-26 years

27 years and above

3) Academic status

Freshman

Sophomore

Junior

Senior

Part II. Financial Check

4) How often do you face financial challenges during the academic
year?

Frequently

Occasionally
 Rarely

Never

5) Have you ever borrowed money to cover educational expenses or personal needs while in
college?

Frequently

Occasionally

Rarely

Never

Part III. Preferences and Customer Support

6) If funds become available, what type of financial assistance would you prefer during college?

Short-term loans (e.g., for tuition fees, textbooks)

Personal loans for emergencies

Credit lines for regular expenses

Scholarships or grants

7) What factors would influence your choice of a lending service? (Rate the following from 1-5, 5
being the highest)

Low interest rates

Flexible repayment terms

Quick approval process

No credit history required

Accessible customer service

8) What features would you expect from a lending platform targeting college students? (Rate the
following from 1-5, 5 being the highest)

Low or no fees
 Educational resources on financial management

Tailored loan options for students

Easy application process

Mobile app for account management

9) How important is it for a lending company to have a user-friendly website and customer
support?

Extremely important

Very important

Moderately important

Slightly important

Not important at all

10) How comfortable are you with using online platforms for financial transactions?

Very comfortable

Somewhat comfortable

Neutral

Not comfortable

11) What is your preferred method of receiving loan funds?

Cash

Direct deposit to bank account

Check

Other (please specify) _____________

12) What other financial services or benefits would you like to see offered by a lending company
tailored for college students? (Select all that apply)

Budgeting tools

Financial literacy workshops

Loan consolidation options

Rewards or incentives for timely repayments

Other (please specify) _____________

13) How important is it for a lending company to have a strong customer support system?

Very important

Important

Somewhat important

Not important

14) Would you be interested in a lending service specifically designed for college students?

Very interested

Interested

Slightly interested

Not interested

15) How likely are you to recommend a lending service tailored for college students to your
fellow students?

Very likely

Somewhat likely

Neutral

Unlikely