Ortho Clinical Diagnostics

Complaint Information
SO No : 989821

Common Information
Type*:Lab Specialist J Number*:JJ61001566
Complaint Call Date & Time:05-02-2022 12:53 Created Time:05-02-2022 12:56:27
Nature of call*:Application Modified Time:05-02-2022 12:56:27
Customer Name:Max Hospital-Mohali Address:,,
Contact Person*:UNKNOWN Mobile No.*:9779319193
Email Id*:Vikas.saini@maxhealthcare.com Lab Phone No:
Instrument Type*:RRC End Usercode:1040701
Service cd Description:ORTHO WORKSTATION SYSTEM* Serial No:J61001566
Observed details of Open? Pending customer confirmation
Status:
Instrument*:
SO No./ TRR NO:OPEN UNDER OBSERVATION PRR & SAP Order No:

Assign To and Share With Information

Assign To:Lalit Kumar Share With:

Lab Specialist Information

Zone:North Country:India
Source of complaint:Blood Bank Routed Through:
Nature of complaint*:clinical correlation Other:
Call description:DCT AND ICT OF PATIENT SAMPLE IS IH
POSITIVE, WHEREAS ON OTHER METHOD
RESULT IS NEGATIVE. ALSO CROSS Business Segment*:
MATCH IS ALSO INCOMPATIBLE WITH 6-7
BAGS TESTED.

Customer Information
Customer Message:

Customer Uploaded Images

Call Closure Information

18-02-2022 Is verification of closure done Yes
Date of complaint closure:
by LS?:
Closure statement: Probable root cause*:-
Preventive Action: Remark:

LS / FE Signature: Attach Service Report/PRR:

Spare Parts Requisition Information

SPRN No /Order
PurchaseRequisition Id Part Number Part Name Quantity Source Remarks Mode Status
No

Customer Call Closure Information

Customer Comment*: Customer Signature:

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 Ortho Clinical Diagnostics
Complaint Information
SO No : 989821

Update Call Information

Action
If solved
Time Call Call Observed taken
Call over Actual Actual Supporting Is product
Update Solved spend Received Attended Actual Observation Travel Waiting damage before Diagnosis Action Lot Date of to Other
updated phone ? Start work PHS Status Product Evidence if replacement Quantity
Call Date By on Date & Date & End Time hours hours hours service/Complaint Description Taken No. Expiry resolve Specify
by Date & Time hours any recommended
phone Time Time Description the
Time
problem
RESULT OF
DCT AND ICT
FOR A REPERFOMED
RESULT OF DCT PATIENT ALL TESTS
AND ICT FOR A SAMPLE IS AFTER
PATIENT SAMPLE IS POSITIVE ON WASHING
POSITIVE ON BIOVUE CELLS, ALL
BIOVUE CARDS CARDS RESULTS
WHEREAS NEGITIVE WHEREAS WERE
Lalit 2022-02-05 0000-00-00 2022-02-04 2022-02-05 2022-02-05 2022-02-05 Job
Visit 0.00 2.58 0.00 1.00 0.00 ON COMPITETIVE No NEGITIVE ON SIMILAR. - 0000-00-00 0
Kumar 12:56:00 0:0 21:0 10:0 10:0 12:58 Incomplete
COLUMN CARDS. COMPITETIVE ALSO
CROSS MATCH COLUMN PERFORMED
ALSO CARDS. THESE TESTS
INCOMPATIBLE CROSS MATCH AT OTHER
WITH ALL 9 BLOOD ALSO BIOVUE SITE.
BAGS TESTED. INCOMPATIBLE RESULTS ARE
WITH ALL 9 SIMILAR.
BLOOD BAGS
TESTED.
RESULT OF
DCT AND ICT
FOR A
RESULT OF DCT PATIENT SAMPLE
AND ICT FOR A SAMPLE IS SENT TO
PATIENT SAMPLE IS POSITIVE ON RTC, DURING
POSITIVE ON BIOVUE ANALYSIS AT
BIOVUE CARDS CARDS RTC NOW
Solved WHEREAS NEGITIVE WHEREAS SIGNIFICANT
Lalit 2022-02-18 2022-02-17 0000-00-00 0000-00-00 Job
on 0.10 0000-00-00 0000-00-00 0.00 0.00 0.00 0.00 ON COMPITETIVE No NEGITIVE ON ANTIBODIES - 0000-00-00 No 0
Kumar 07:25:00 10:0 0:0 0:0 Complete
phone COLUMN CARDS. COMPITETIVE WAS
CROSS MATCH COLUMN DETECTED,
ALSO CARDS. FINDING
INCOMPATIBLE CROSS MATCH SHARED
WITH ALL 9 BLOOD ALSO WITH
BAGS TESTED. INCOMPATIBLE CUSTOMER.
WITH ALL 9
BLOOD BAGS
TESTED.
2 Hours 4 Hours
10 1
Total 58 Grand Total: 8
Minutes Hour
Minutes Minutes

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