Definitions and Formulas Accommodation establishments

# Data/ Indicator Unit

1. Capacity and Occupancy

1.1 Number of Establishments Establishment

1.2 Number of Rooms Room

1.3 Available Rooms Room

1.4 Number of Bed Places Bed

1.5 Available Bed Places Bed

 Rooms Sold
1.6 (Room Demand, Room Nights, Occupied Rooms)
Room

1.7 Room Occupancy Rate %

1.8 Bed Occupancy Rate %

2. Guest Arrivals and Nights

2.1 Summary of Guest Arrivals and Nights

2.1.1 Total Guest Arrivals Guest

2.1.2 Total Guest Nights (Overnight Stays) Night

2.1.3 Average Length of Stay Night

2.1.4 Average Persons per Room Person

2.2 Guest Arrivals and Nights by Country of Residence

2.2.1 Number of International Guest Arrivals Guest

 2.2.2 Number of Domestic Guest Arrivals Guest

2.2.3 Number of International Guest Nights Night

2.2.4 Number of Domestic Guest Nights Night

2.2.5 Average length of stay of International Guest Night

2.2.6 Average length of stay of Domestic Guest Night

3. Revenue KPIs

3.1 Room Revenue AED

3.2 Food & Beverages AED

3.3 Other Revenue AED

3.4 Total Revenue AED

3.5 Average Daily Rate (ADR) AED

3.6 Revenue per Available Room (RevPAR) AED

 3.7 Total Revenue per Available Room (TRevPAR) AED

3.8 Total Spend per Guest Night AED

5. Employment

5.1 Total employment Employee

5.2 Full-time employees Employee

5.3 Part-time employees Employee

5.4 Average Employees per Room Employee

5.5 Total salaries and wages (Labour Cost) AED

5.6 Labor Costs Per Available Room (LPAR) AED

 Definition

The number of establishments providing accommodation services, typically on a daily or

weekly basis, principally for short stay, on a commercial (market) basis ; that is, as a paid
service, including: hotels, resort hotels, and apartment hotels.

A room is the unit formed by one room or groups of rooms which are rented by guests as
a whole (and constituting an indivisible rental). Rooms may be single, double or multiple,
depending on whether they are equipped permanently to accommodate one, two or
several people.
An apartment is a special type of room. It should be counted as one unit/ room
irrespective of the number of rooms (one or more) it consists of.

Number of rooms that can be used by the guests in the reference month (net of
seasonal closures and other temporary closures for decoration, etc.). Potentially, it is
feasible that each room be available, to be occupied, every day of the month; therefore,
a room has, an availability of occupation of 30 days (or overnights) in a month.

The number of bed places in an accommodation establishment is determined by the

number of persons who can stay overnight in the beds set up in the establishment,
ignoring any extra beds that may be set up upon guest request. The term bed place
applies to a single bed; a double bed is counted as two bed places.

Number of beds of the hotel to be used by the guests in the reference month (net of
seasonal closures and other temporary closures for decoration, etc.). As in the case of
available rooms, each bed may be used 30 times in a month.
The number of rooms sold or occupied in the reference month (excluding
complimentary rooms).

The percentage of available rooms that were sold during the reference month.
Occupancy is calculated by dividing the number of rooms sold by rooms available.

The occupancy rate of bed places in the reference month is calculated by dividing the
total number of overnight stays by bed places available.

A guest arrival is defined as a person who arrives and checks in at an accommodation

establishment in the reference month . No age limit is applied: children are counted as
well as adults, even in the case when the overnight stays of children might be free of
charge.
Arrivals where the stay ends in the following / different month are to be included in the
month of arrival of a guest.

A guest night is equivalent to one guest spending one night at an establishment. when a
stay of a guest in an establishment overlaps two or more months (ends in different
month then started), nights spent should be reported (proportionally) in both months.

The average number of nights that a guest books a unit for during a the reference
period. It is expressed in numbers of days and calculated by dividing guest nights by
guest arrivals.

Total number of guests divided by number of rooms occupied.

Guests are to be registered by country of residence. The country of residence is the

country where guests normally reside; consequently, it is not necessarily the same as
nationality. International guests, referred also as non-resident guests, are those who
have their permanent residence outside UAE.
Domestic guests, referred also as resident guests, are those who have their permanent
residence in UAE, including nationals and foreign residents.

Total nights spent by international guests, non-resident guests, at accommodation

establishments in the reference month.

Total nights spent by domestic guests, resident guests, at accommodation

establishments in the reference month.

The average number of nights that an international guest books a unit for during a the
reference period. It is expressed in numbers of days and calculated by dividing
international guest nights by international guest arrivals.

The average number of nights that a domestic guest books a unit for during a the
reference period. It is expressed in numbers of days and calculated by dividing domestic
guest nights by domestic guest arrivals.

Total room revenue generated from the guestroom rentals or sales, including service
charges, no-shows, partial day and “day use” revenue, early/late departure fees, and
additional room revenue. Excludes taxes, resort fees, refunds and discounts given, F&B,
other operated departments, and miscellaneous income.

Revenues derived from the sale of food (including coffee, milk, tea and soft drinks),
beverages (including, beer, wine and liquors), banquet beverages and other F&B
sources. Other F&B sources include meeting room rentals, audio-visual equipment
rentals, cover or service charges or other revenues within the food and beverage
department (includes banquet services charges).

All other revenues collected by the property that are not defined above as Room
Revenue or F & B Revenue (e.g. parking, spa, telecommunications).

Includes all revenues generated from hotel operations listed above as Rooms,
F&B and Other Revenue.

A measure of the average rate paid for rooms sold, calculated by dividing room revenue
by rooms sold.

Total room revenue divided by the total number of available rooms.

Total Operating Revenue per Available Room. This is distinct from
RevPAR which is based only on Rooms Revenue.

Total revenue divided by the total number of guest nights.

A count of the persons employed in accommodation establishments, at the end

of the reference month, who receive remuneration in the form of wages, salaries,
gratuities, or payment in kind; irrespective of the number hours worked (full time
or part time) and the duration of the contract (fixed or indefinite).

Full-time employees are those employees who usually work 8 hours or more per
day; 48 hours or more per week. (Article 65 of the UAE Labour Law)

Part-time employees are those employees who are not full-time employees as
defined above or who normally work less than 48 hours per week.

Labour cost per available room is calculated by dividing total salaries and wages by total
available rooms.

Includes salaries and wages of departmental personnel and management

including overtime, severance, incentive, holiday, sickness, vacation, and bonus
pay. Also included are employee benefits, payroll taxes, and allocations for
workers’ compensation insurance.

Labour cost per available room is calculated by dividing total salaries and wages by total
available rooms.
 Formula

The sum of accommodation establishments classified by type (hotels and

Hotel Apartments) and by star rating or grade.

The sum of all types of rentable rooms in the reference month.

Number of rentable rooms x Number of days in the reference month.

The sum of total bed spaces to accommodate guests in the reference month.

Number of beds x Number of days in the reference month.

 The sum of total rooms sold in the reference month.

(𝑅𝑜𝑜𝑚𝑠 𝑆𝑜𝑙𝑑)/(𝐴𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒 𝑅𝑜𝑜𝑚𝑠)×100

(𝐺𝑢𝑒𝑠𝑡 𝑁𝑖𝑔ℎ𝑡𝑠)/(𝐴𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒 𝑏𝑒𝑑𝑠)×100

The sum of total guest arrivals in the reference month.

The sum of total guest nights spent in the reference month.

(𝐺𝑢𝑒𝑠𝑡 𝑁𝑖𝑔ℎ𝑡𝑠)/(𝐺𝑢𝑒𝑠𝑡 𝐴𝑟𝑟𝑖𝑣𝑎𝑙𝑠)

(𝑇𝑜𝑡𝑎𝑙 𝐺𝑢𝑒𝑠𝑡𝑠)/(𝑂𝑐𝑐𝑢𝑝𝑖𝑒𝑑 𝑅𝑜𝑜𝑚𝑠)

The sum of the number of international guests in the reference month. Data
should be reported by country of residence rather than nationality.
 The sum of the number of domestic guests in the reference month.

The sum of nights spent by international guests in the reference month.

Data should be reported by country of residence rather than nationality.

The sum of nights spent by domestic guests in the reference month.

(𝐼𝑛𝑡𝑒𝑟𝑛𝑎𝑡𝑖𝑜𝑛𝑎𝑙 𝐺𝑢𝑒𝑠𝑡 𝑁𝑖𝑔ℎ𝑡𝑠)/(𝐼𝑛𝑡𝑒𝑟𝑛𝑎𝑡𝑖𝑜𝑛𝑎𝑙 𝐺𝑢𝑒𝑠𝑡 𝐴𝑟𝑟𝑖𝑣𝑎𝑙𝑠)

(𝐷𝑜𝑚𝑒𝑠𝑡𝑖𝑐 𝐺𝑢𝑒𝑠𝑡 𝑁𝑖𝑔ℎ𝑡𝑠)/(𝐷𝑜𝑚𝑒𝑠𝑡𝑖𝑐 𝐺𝑢𝑒𝑠𝑡 𝐴𝑟𝑟𝑖𝑣𝑎𝑙𝑠)

If an establishment is not able to allocate revenue to the appropriate department from the total revenue, it must determ
revenue for each department. The Ratio of Revenue should be based on average performance over the previous 12 mo
the audited reports. These ratios should be established at the beginning of the year and reviewed annually.
Example: A hotel gets a total revenue AED 1,0000,000 in January; it should compute the departmental allocations of
1,0000,000 total revenues based on the ratios as follows:

Department Ratio of Revenue Allocated Revenue

Rooms 60% 600,000
F&B 30% 300,000
Other Revenues 10% 100,000
TOTAL 100% 1,000,000
These numbers are an example, not to be used as a suggestion.
Each establishment has to determine its own Ratio of Revenue.

(𝑅𝑜𝑜𝑚 𝑅𝑒𝑣𝑒𝑛𝑢𝑒)/(𝑅𝑜𝑜𝑚𝑠 𝑆𝑜𝑙𝑑)

(𝑅𝑜𝑜𝑚 𝑅𝑒𝑣𝑒𝑛𝑢𝑒)/(𝑅𝑜𝑜𝑚𝑠 𝐴𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒)

 (𝑅𝑜𝑜𝑚 𝑅𝑒𝑣𝑒𝑛𝑢𝑒)/(𝑅𝑜𝑜𝑚𝑠 𝐴𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒)

(𝑇𝑜𝑡𝑎𝑙 𝑅𝑒𝑣𝑒𝑛𝑢𝑒)/(𝑅𝑜𝑜𝑚𝑠 𝐴𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒)

(𝑇𝑜𝑡𝑎𝑙 𝑅𝑒𝑣𝑒𝑛𝑢𝑒)/(𝐺𝑢𝑒𝑠𝑡 𝑁𝑖𝑔ℎ𝑡𝑠)

The sum of the number of persons employed. Data should be reported by

citizenship; UAE nationals and others, and by gender.

The sum of the number of full-time employees in the reference month.

The sum of the number of part-time employees in the reference month.

(𝑇𝑜𝑡𝑎𝑙 𝑆𝑎𝑙𝑎𝑟𝑖𝑒𝑠 𝑎𝑛𝑑 𝑊𝑎𝑔𝑒𝑠)/(𝑇𝑜𝑡𝑎𝑙 𝐴𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒 𝑅𝑜𝑜𝑚𝑠)

The sum of remuneration paid to employees in the reference month.

(𝑇𝑜𝑡𝑎𝑙 𝑆𝑎𝑙𝑎𝑟𝑖𝑒𝑠 𝑎𝑛𝑑 𝑊𝑎𝑔𝑒𝑠)/(𝑇𝑜𝑡𝑎𝑙 𝐴𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒 𝑅𝑜𝑜𝑚𝑠)

 Example

Data should be reported as per the accommodation

rating system, e.g. hotels rating ( 1 star, 2 star, 3 star, 4
star, and 5 star), hotel apartments grade (Standard,
Superior, and Deluxe)

A hotel has 100 rentable rooms for overnight

accommodations in January, will report
100 rooms.

A hotel has 100 rentable rooms for overnight

accommodations in January, will report:
100 rooms x 31 days = 3,100 available rooms for
January.

A hotel has 100 rentable rooms in January including 90

double rooms and 10 single rooms, will report
(90 × 2) + (10 × 1) = 190 beds.

A hotel has 200 beds to be used by guests in January, will

report:
200 beds x 31 days = 6,200 available rooms for January.
A hotel selling 25 rooms each night during a 31-day
month would have 775 room nights sold.
A hotel has 5 rooms that were occupied the first night of
the month, 10 were occupied the second night of the
month, 5 were occupied the third night of the month,
and all were empty for the rest of the month, then the
total rooms sold would be 20.

Calculated

Calculated

One person arrives the 25 January and stays 10 nights ;

count 1 guest and 7 nights in January and 0 guests and 3
nights in February.

A hotel with 15 guests spending two nights, will report

that they had provided 30 guest nights.
A guest stayed overnight at a hotel from 28 May to 2
June. It was 5 nights spent in total and the hotel will
report 4 nights in May and 1 in June.

Calculated

Calculated

If a guest of Indian nationality who is resident in Saudi

Arabia arrives at the hotel, he/she should be registered
as an international guest under Saudi Arabia.
 If a guest of Indian nationality who is resident in UAE
arrives at the hotel, he/she should be registered as a
domestic guest.
If a guest of Indian nationality who is resident in Saudi
Arabia spent 2 nights at the hotel, these guest nights
should be registered as international guest nights under
Saudi Arabia.
If a guest of Indian nationality who is resident in UAE
spent 2 nights at the hotel, these guest nights should be
registered as domestic guest nights.

Calculated

Calculated

department from the total revenue, it must determine the ratio of

on average performance over the previous 12 months as declared on
ng of the year and reviewed annually.
t should compute the departmental allocations of the AED

venue Allocated Revenue

600,000
300,000
100,000
% 1,000,000
not to be used as a suggestion.
mine its own Ratio of Revenue.

Calculated

Calculated
Calculated

Calculated

Calculated

Calculated
Year Hotel Guest Arrivals (M)
2014 19.7
2015 21.4
2016 22.9
2017 24.6
2018 25.5
2019 27.1
2020 14.9
2021 19.2
2022 25.2
2023 28
Year Guest Nights (M)
2014 63.7
2015 69.8
2016 73.9
2017 78.2
2018 80.3
2019 85.0
2020 54.3
2021 77.0
2022 91.2
2023 97
Year No.Hotel Establishments
2014 1027
2015 1056
2016 1060
2017 1058
2018 1106
2019 1142
2020 1089
2021 1144
2022 1198
2023 1235
Year No. Rooms
2014 141,396
2015 148,632
2016 155,704
2017 162,225
2018 173,086
2019 183,193
2020 185,123
2021 193,913
2022 203,363
2023 210,664
Year Occupancy Rate %
2014 62%
2015 75%
2016 75%
2017 76%
2018 73%
2019 74%
2020 55%
2021 67%
2022 71%
2023 75%