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As a MiCloud Connect Administrator, you can manage the phone service settings for users in
your organization.

From the Phone Service section on the edit user panel, you can do the following:

 Add or change the phone service type for the user

 Assign or change the phone number and/or extension for the user
 Select or change the Settings Groups for the user
 Order a phone or other hardware for the user
 Change the emergency address for the user

You can also manage the additional phone service settings for users, such as calling, phone, and
voicemail settings.

To access the additional phone service settings for a user:

1. On the Account Console menu, click Users & Locations, and then click Users.
2. From the list of users, select the name of the user whose phone service settings you want
to access and click Manage.
3. In the edit user panel, click Phone Service and then click More Settings.
The More Phone Service Settings dialog box is displayed.

Calling Settings
The following table describes the calling settings available for users.
Make Extension Select this check box if you do not want the user's extension to be
Private displayed to the call recipient when an internal call is placed.
Exclude in Dial
Privacy Select this check box if you do not want the user’s name and extension
By
to be included in the account dial-by-name directory.
Name directories
External Caller ID Select the number to display as the user's external caller ID.
CNAM (Caller CNAM CNAM is the name that shows on outbound calls unless the carrier
ID Name) pulls their Caller ID Number from the CNAM database.
Enter the name to be displayed in the CNAM field.
NOTES:
 This feature is available only for US and Canadian accounts.
 The CNAM (Caller ID Name) can contain a maximum of 15
characters.
 By default, the CNAM for a user's phone is the combination of
the first name and the last name of the user with a maximum of
15 characters.
For US and Canada phone numbers, you must contact Mitel Support to
 update the Carrier CNAM to complete the configuration. For more
information, see the CNAM article.
Play a tone when
Select this check box to play a sound when an inbound call is received
Call Waiting a
during an active call.
call is waiting
Select this check box to have the user's phone automatically dial a
specified extension whenever the handset is taken off-hook and a
Automatic Automatically
number is not dialed within a specified period of time.
Ringdown dial
Enter the desired extension to dial and the number of seconds to wait
before the ringdown is initiated.
Select this check box to enable aBCA for the user; enabling aBCA
Bridged Call Allow a BCA for allows other users to monitor the user's extension through a
Appearances this line programmed button on their phone.
See Configuring Associated Bridge Call Appearances for more details.

Phone Settings
The following table describes the phone settings available for users.
Select the time format for the user's phone display:
Time Format  12-Hour (Default) - to use standard 12-hour (AM/PM) time
 24-Hour - to use 24-hour (military) time
Select the wallpaper for the user's phone display.
Wallpaper NOTE: The 6900-Series IP phones do not currently support changing the built-in
wallpaper.
Ring Tone Select the ring tone for the user's phone.
Select one of the following:
Wireless Audio  Better quality - to deploy fewer integrated DECT headsets in an area but have
Quality better voice quality
 More efficient - to deploy more headsets but have lower voice quality
Select one of the following:
Wireless  More devices - to deploy iDECT headsets in a higher density but with a
Transmission smaller operating range
Strength  Greater range - to deploy iDECT headsets with a larger operating range but
with poorer reception in areas with a high number of deployed iDECT headsets

Voicemail Settings
The following table describes the voicemail settings available for users.
Email Notification Select one of the following options:
  None - if you do not want the user to receive email notification of voicemail
messages
 Send Email - to send an email notification without an audio file
 Send Email, then mark as 'heard' - to send an email notification without
an audio file, and then mark the voicemail message as heard in the voicemail
system
 Send Email, with voicemail attached - to send an email notification with
an audio file
 Send Email, with voicemail attached and mark 'heard' - to send an email
notification with an audio file, and then mark the voicemail message as
heard in the voicemail system
Select one of the following:
 None - if you do not want the user's voicemail messages to be forwarded
 Forward - if you want the user's voicemail messages to be forwarded to
Voice Message
another extension; enter the desired extension
Forwarding
 Forward and delete original - if you want the user's voicemail messages to
be forwarded to another extension and then automatically deleted; enter the
desired extension
Play message details Select this check box to play the time and sender information before each message
before each message when the user is listening to voicemail.
Accept broadcast Select this check box to allow the user to accept broadcast messages sent to all voice
messages mailboxes.