OUR OWN HIGH SCHOOL, DUBAI

INFORMATION TECHNOLOGY
CLASS IX (SESSION 2024-2025)
Chapter Notes
Introduction to IT–ITeS Industry
Multiple Choice Questions (MCQs)
1. What does Information Technology (IT) involve?
o a) Only creating information
o b) Only storing information
o c) Creating, managing, storing, and exchanging information
o d) Only transferring information
o Answer: c) Creating, managing, storing, and exchanging information
2. What is Information Technology enabled Services (ITeS) also known as?
o a) In-house services
o b) Remote services
o c) On-site services
o d) Local services
o Answer: b) Remote services
3. Which of the following is NOT an example of a BPO service?
o a) Financial and Accounting Services
o b) Medical Transcription
o c) Customer Relationship Management
o d) Construction Management
o Answer: d) Construction Management
4. Which sector has significantly benefited from the IT BPM industry in India?
o a) Agriculture
o b) Manufacturing
o c) Retail
o d) Health care
o Answer: d) Health care
5. What advantage does the BPO service industry in India have?
o a) High cost of services
o b) Limited types of services
o c) Investment in hi-tech hardware and software
 o d) Lack of government support
o Answer: c) Investment in hi-tech hardware and software
6. Which type of organisation caters only to its parent company’s needs?
o a) Multinational Companies (MNCs)
o b) Indian Service Providers (ISPs)
o c) Global In-house Centers (GIC)
o d) Local Businesses
o Answer: c) Global In-house Centers (GIC)
7. What has been the impact of the IT BPM industry on India's GDP over the last decade?
o a) Decreased significantly
o b) Remained the same
o c) Almost doubled
o d) Decreased slightly
o Answer: c) Almost doubled
8. Which of the following is an application of IT in home computing?
o a) Studying online courses
o b) Assembling automobiles
o c) Banking transactions
o d) Weather forecasting
o Answer: a) Studying online courses
9. What type of software is used in libraries to manage books?
o a) Educational games
o b) Library management software with barcode scanning
o c) CAD software
o d) Music editing software
o Answer: b) Library management software with barcode scanning
10. How is ICT used in the classroom?
o a) For online banking
o b) To create medical records
o c) For smart-board presentations
o d) To control manufacturing robots
o Answer: c) For smart-board presentations
11. What is an LMS used for in education?
o a) Library management
 o b) Learning Management System for managing school systems
o c) Legal case management
o d) Logistics management
o Answer: b) Learning Management System for managing school systems
12. Which of the following is NOT a use of IT in entertainment?
o a) Viewing movies
o b) Playing games
o c) Conducting scientific research
o d) Chatting online
o Answer: c) Conducting scientific research
13. Which machine is used to monitor the heartbeat?
o a) MRI machine
o b) EEG machine
o c) ECG machine
o d) Blood Pressure Measuring Machine
o Answer: c) ECG machine
14. What is e-governance?
o a) Use of IT for entertainment purposes
o b) Use of IT to communicate and provide services to the public
o c) Use of IT for education only
o d) Use of IT in home appliances
o Answer: b) Use of IT to communicate and provide services to the public
Question and Answers
1. What is Information Technology (IT) and how is it used in business?
Information Technology (IT) involves creating, managing, storing, and exchanging information. It
includes all types of technology used to handle information, such as computer hardware and
software. In business, IT is essential for reaching potential customers, streamlining operations,
reducing costs, improving efficiency, maximizing profit, minimizing waste, providing better
customer service, supporting better relationships with partners, and allowing customers to guide
the business.

2. Define Information Technology enabled Services (ITeS) and provide some examples.
o Information Technology enabled Services (ITeS) are services that improve business quality
through information technology. Examples include call centers, payrolls, logistics
management, revenue claims processing, medical billing, coding, medical transcription, legal
 databases, back office operations, content development, GIS, web services, and Human
Resource (HR) services.
3. Explain the concept of Business Process Outsourcing (BPO) and its relevance to IT.
o Business Process Outsourcing (BPO) involves performing business operations through an
external service provider. BPO is relevant to IT because IT optimizes business performance by
reducing costs and improving service quality. BPO services include financial and accounting
services, taxation and insurance services, e-publishing and web promotion, legal services,
content writing, multimedia and design services, document management services, software
testing services, and health care services.
4. What are some advantages of the BPO industry in India?
o The BPO industry in India offers several advantages, such as investing in high-tech hardware
and software, following quality checks to ensure error-free and exceptional service, receiving
government support for necessary infrastructure and logistics, and delivering a wide range of
high-quality BPO services.
5. Describe the structure of the IT-BPM industry and the types of organizations within it.
o The IT-BPM industry is structured based on the sector served, the type and range of offerings,
geographic spread, revenues, and size of operations. The types of organizations within this
industry include:
▪ Multinational Companies (MNCs): Headquartered outside India, operating globally
including in India, serving external clients.
▪ Indian Service Providers (ISPs): Started in India, headquartered in India, with
international offices, serving global and domestic clients.
▪ Global In-house Centers (GIC): Cater only to their parent company’s needs, not serving
external clients, expanding global footprint, and promoting cost-effective innovation.
o What has been the economic and social impact of the IT BPM industry in India?
o The IT BPM industry has significantly impacted India's economy by contributing to GDP and
exports, creating employment, raising income levels, and promoting exports. Socially, it has
positioned India as a technologically advanced and knowledge-based economy, attracting
large investments and enabling entrepreneurial ventures.
6. Describe the role of IT in home computing.
o In home computing, personal computers (PCs) are used for a variety of tasks such as working
from home, managing household accounts, playing games, surfing the web, emailing, creating
music, and pursuing other hobbies. PCs can also play audio CDs and support online shopping
and e-commerce.
7. How is IT utilized in libraries?
o Many libraries are computerized, using software to manage books through barcodes. This
system makes it easier to track books, issue and return them, and ensure their availability.
Books have magnetic strips that are deactivated upon borrowing to prevent theft.
8. What are the uses of IT at the workplace?
o IT is used in offices to perform tasks more effectively, such as automation in assembly-line
industries, using Internet and office applications, and streamlining business processes.
Computers help with payroll calculations, budgeting, sales analysis, financial forecasting, stock
management, and more.
9. Explain the impact of IT in education.
o IT has transformed education by facilitating teaching, learning, and assessment through
software and hardware technologies. It provides resources such as e-learning classrooms,
smart-board presentations, online assessments, and access to educational materials online. IT
makes learning accessible, engaging, and efficient.
10. What are some applications of IT in health care?
o IT in health care includes Hospital Management Systems for managing patient records, ECG
and EEG machines for monitoring health conditions, MRI and CAT machines for detailed
imaging, and devices for testing blood sugar and blood pressure. IT is used for diagnosing
diseases, managing hospital administration, and aiding in the production of diagnostic tools
and instruments.
11. Discuss the use of IT in communication.
o IT is essential in modern communication, facilitating email, online chatting, FTP, telnet, and
video conferencing. Computers enable quick and efficient transmission of messages, ideas,
pictures, and speeches, enhancing global connectivity and communication.
12. What is the significance of e-governance?
o E-governance involves using IT to provide government services online, making operations
more efficient and accessible. Examples include online tax payments, voter registration, e-
voting, and access to various government services and information through official web
portals. E-governance enhances transparency, efficiency, and public service delivery.