COMPANY

PROFILE
Overview
 VISION
Provide Solution for Delivery & Payment Platform
by Cross-Industrial Collaboration

Contribute to developing local communities

enriching Lifestyles in Indonesia

Be Tech-enabled leading logistics provider

in growing courier delivery market in Indonesia
 OUR STRATEGIC PARTNERS
Japan’s Sumitomo Corporation has invested in Lippo Group’s last-mile subsidiary QRIM express as part of
a more comprehensive strategic partnership with the Jakarta-based conglomerate.

QRIM express operates out of 53 hubs covering 172 cities and 2,400 districts across the island nation.

It handles parcel and white goods deliveries, like e-commerce purchases and Express first and last mile
delivery, e-fulfilment and offers back-office services to merchants.

Instant and Secure payment Service Center for Merchant

Same Day Delivery Partner
application Drop Off Location
 National last mile delivery coverage
including 1st and 2nd tiers cities

Technology support to ensure E2E Fulfillment Services

24/7 online tracking and
electronic COD transaction
reconciliation and settlement
UNIQUE
BUSINESS
MODEL
Dedicated Shipment Customer Mobile Apps for
Return Management Team accessibility and ease for shipment
booking, rate inquiry, and tracking
 NETWORK TIERS
Seven hundred service
counters located in major
cities all over Indonesia
EXPANSION
STRATEGY
SYSTEM TIERS
› Integrated Customer Data
Platform with predictive &
prescriptive capability.
› High performance & reliable
platform to support
operational tact & lead time
FLEET
MANAGEMENT
Visibility of fleet movement
and controlling the capacity.
RESOURCES
› Having the right people in the
right function.
› Having more IT development
to focus more in technology.
› Additional operation function
related to increasing capacity.
 1 OUR NETWORK
26
7 27
2
10

23

24 6
18 13
2 12

1 20
3
11
18
17 14
25
16
3
19

4 5 7
15
4 9 10 13 15
10 98 13
4
11 2
3 5
17
1
16 22 21 7
8
6
8 14 20
5 6 12
9 14 19

12

11

Delivery point (Hub) & Fullfilment Location = 20 Point Delivery Point (Hub) = 27 Point Delivery Point (Rider Only) = 14 Point
1. Medan 9. Semarang 16. Denpasar 1. Padang 10. Pontianak 19. Kupang 1. Jember 7. Maumere
2. Pekanbaru 10. Solo 17. Banjarmasin 2. Jambi 11. Palangkaraya 20. Atambua 2. Madiun 8. Ruteng
3. Palembang 11. Yogyakarta 18. Balikpapan 3. Lampung 12. Sorong 21. Ende 3. Kediri 9. Purwakarta
4. Jakarta Barat (Joglo) 12. Malang 19. Makassar 4. Karawaci (fabelio) 13. Manokwari 22. Labuhan Bajo 4. Nganjuk 10. Indramayu
5. Jakarta Timur (Intirub) 13. Surabaya 20. Jayapura 5. Serang 14. Nabire 23. Samarinda 5. Mojokerto 11. Timor tengah selatan
6. Jakarta Selatan (Nangka) 14. Bogor 6. Cirebon 15. Timika 24. Palu 6. Biak 12. Timor tengah utara
7. Bekasi (Tambun) 15. Bandung 7. Batam 16. Wamena 25. Kendari 13. Jepara
8. Tangerang (Kelapa dua) 8. Kudus 17. Merauke 26. Manado 14. Pati
9. Karawang 18. Ambon 27. Bitung
 OPERATIONS ECOSYSTEM
› VMS
› WMS
› TMS
› VMS HUB/
QRIM/4PL
Local 4PL

HUB/Regional
› WMS Dispatch/Local 4PL
› TMS Q RIM/4PL
› VMS
› API

HUB/ Local Alternative

4PL delivery through
Q RIM/4PL self pick collection

Sortation Center
› Delivery hub
› Central operations QRIM
› VMS
› Sort and Dispatch ops › API
› Inventory Warehouse
Drop Off Loc Self Pick Up

4PL
TECH ECOSYSTEM

Warehouse Transportation
Management System Management System
› Integration capability to › Automation daily report
your system with › Client Dashboard to monitor
dynamic API your packages & our operation
› Manageable inventory, performances
to prevent lost items › Integration capability to your
› Multiple warehouse and system with dynamic API
client Management

First & Last Mile Payment Gateway & Vendor

Mobile App Settlement System Management System
› Paperless Delivery › POS settlement system › Integration Capability
› Integrated cashless Capability › Real Time Reconciliation to your system with
› Integrated COD Threshold and system dynamic API
Settlement Alert
› Real Time Reconciliation on
Cash Settlement
› Signature & Photograph
features to make sure quality
data in delivery & pickup
STANDAR SERVICES
CONSOLIDATION
CHARTER SERVICES REGULAR SERVICES
SERVICES

Cover Java, Bali and Fast and reliable delivery The most economical service to
Sumatera services all over Indonesia the destination in Java via land

Lead Time varies from 1-9 days Aim at bulk delivery with a
Booking Space Service depend on the destination minimum chargeable weight
Guarantee of 10 kg

Ideal Weight < 10kg

Picked up 1 day before Maximum 50 Kg No maximum weight limitation
for ECONOMY

Weekly reconcile of COD using

Ideal Weight > 1000kg OVO, CDBB availability Lead time varies from 4-9 days
depend on the destinations
 EXPRESS SERVICES
POINT TO POINT
NEXT DAY SERVICE SAME DAY SERVICE
SERVICE
(DEX) (SDS) (PTP)

COVER 22 CITIES Fast and reliable delivery Express Metro Delivery

services all over Indonesia service

3 pm Cut Off Time

Lead Time with 24 hours Aim at parcel delivery with a
depend on the destination minimum chargeable weight
Ideal Weight < 10kg (now only Jabodetabek) of 10 kg
Maximum 50 kg

Ideal Weight < 10kg On call service

Maximum 50 Kg

Lead time varies from 1 to 2

hours depend on the
destinations
 LOGISTICS SERVICES OFFERED
QRIM is investing in a range of warehouse management systems that include inventory management & visibility modules.

Warehouse receiving
Customs International Transport Port Services Truck
Storage as required
Origin (Land, Sea and / or Air) Destination Loading

1 2 3 4 5 6 7 8 9 10 11

Loading Container Port Customs Container De-stuffing & Final

of Goods Stuffing Services Destination Warehouse receiving Delivery
Storage as required

After Market Service Reverse

Warehouse management System
Finished Goods Raw Materials
Spare Parts Cross - Docking
› Inbound Logistics
› Vendor Managed Inventory,
› ImportHub, Kitting, Sequencing
Transport Management System
Tracking Carrier Selection Route
Planning Supply Chain Visibility
› Shipment Management
› Door to Door, Door to Airport
› Airport to Door, port to port
› Road Transport, Control Tower
› Tracking, Shipment visibility
Business to customer Portal
Order to Cash, Order Placing
& Invoice & Billing
› Outbound Logistics
› Regional DC, Packing,
› Merge in Transit, Docking,
› Order2Cash, VAS
Logistics RMA Process Part
Advance & Exchange Part Repair
Tracking
› Reverse & Service Logistics
› RMA Swap, Advanced Swap,
› Repairs, Warranty Management, Call
Centers, Rewards Management
THANK YOU