Samiran Singha

CRM Executive | Kolkata

Empathetic and reliable CRM expert. Excellent metrics development to measure
customer service. Strong Assessment of customer needs, evaluate customer
satisfaction and optimize customer services. Completed graduation in 2012.
Currently working at CRM platform as a part of a team.

Contact Career Objective

Mobile: +91 7384783984
Email I’d: samiranpally@gmail.com
Soft Skills
Stepping forward with my skills and abilities for an organization, where there is a
potential for growth & challenging career to put in maximum contribution, so that I can
utilize my experience for the development & growth of the organization .

Customer Relationship Management

Strong Analytical Skill
Result Oriented
Critical Problem Solver
Excellent Communicator
Strong Interpersonal Skill
Team Player
Technical Skills
Experience
 Edward Food Research and Analysis Centre (EFRAC)
01/04/2018 to 07/11/2019 Designation : Jr. Executive
 Inskart Services Private Limited
26/08/2021-06/11/2021. Designation: Senior Assistant
 Edward Food Research and Analysis Centre (EFRAC)
09/11/2021-Present. Designation: Executive

Knowledge of CRM Platform Responsibilities

Basic Computer Skills  Working as a full time CRM executive.
Ms Office tools  Customer Handling
Excel  Sending soft copies of reports to the client.
Performing Reporting  Answered customer queries and handled complaints.
 Participating in NABL audit.
 Reviewed customer surveys and evaluations and made necessary adjustments to
improve satisfaction.
Languages  Resolved customer complaints regarding sales and service.

Bengali
English
Hindi Education
 Graduate :
Interests West Bengal State University
41.25 %
Playing Football 2012
Listening Music
Participating in Social activities
Personal Details
Declaration
Address : Janakalyan Pally, P.O & P.S : I hereby declare that all the details furnished here are true to the
Ashokenagar, Dist : North 24 best of my knowledge & belief.
Parganas,Pin: 743222
Date of Birth: 26.04.1990
Gender: Male
Nationality: Indian
Marital Status: Unmarried

Samiran Singha