CHAPTER 15

1. The interface between the firm and its suppliers is:

A. production
B. distribution
C. accounting
D. engineering
E. purchasing

2. RFID chips:
(I) are used to track goods in distribution.
(II) are used to track job progress in production.
(III) are used to provide special instructions to operators.
(IV) can be used in inventory record keeping.

A. I and II only
B. I,II, and IV
C. IV only
D. II and III only
E. II, III, and IV
3. Last quarter, a retailer sold 8,000 T-shirts, 7,000 of which were sold directly from
on-hand inventory. This retailer's ________ was 88 percent.

A. inventory turnover
B. profit margin
C. fill rate
D. inventory yield
E. working yield
4. Examination of the sources of supply for purchased parts or materials in order to
improve performance is called:

A. vendor analysis
B. disintegration
C. reverse engineering
D. negotiated purchasing
E. value analysis
5. Real-time information about product movement on store shelves could benefit from
the use of:

A. statistical process control

B. radio frequency identification tags
C. batch processing
D. infrared remote scanners
E. economic order qualities
6. Logistics includes all of these except:

A. returned goods processing

B. incoming shipments of goods or materials
C. customer selection
D. outgoing shipment of goods or materials
E. the movement of materials within a production facility
7. Which of the following is not an application of E-business?

A. internet buying and selling

B. UPS barcode
C. electronic data interchange (EDI)
D. e-mail
E. order and shipment tracking
8. Our organization can obtain visibility to potential trading partners on the Internet by
using:

A. B2B exchanges
B. B2C enablers
C. C2C websites
D. 2BC commerce
E. C2B marketplaces
9. The purchasing perspective of the supplier as a partner is characterized by:

A. one or a few suppliers

B. 100 percent inspection for quality
C. low volume
D. an emphasis on low prices
E. low flexibility
10_________ has/have helped firms to concentrate on their core business.

A. ERP
B. supply chains
C. scheduling
D. outsourcing
E. lean production

1. In the context of sequencing, the rule that minimizes the average lateness of a set
of jobs is the
a. shortest processing time rule.
b. earliest due date rule.
c. first come, first served rule.
d. fewest number of operations remaining rule.
2. In the context of sequencing, the shortest processing time (SPT) rule tends to
a. maximize average flow time.
b. minimize work-in-process inventory.
c. maximize the number of jobs in the system.
d. minimize resource utilization.
3. In a two-resource sequencing problem,
a. the goal is to minimize makespan.
b. flow time is maximized.
c. a job can be processed by either of its resources in any sequence.
d. the processing time for each job on each resource is unknown.
4.In the context of operations management, triage nurses deciding on the order in
which emergency patients are to be treated is an example of
a. appointing.
b. demand planning.
c. sequencing.
d. statistical forecasting.
5.In the context of sequencing, which of these refers to the amount of time by which
the completion time exceeds the due date of a job?
a. Flow time
b. Tardiness
c. Makespan
d. Lateness
6.When scheduling staff to match anticipated customer demand, the first step is to
a. convert customer demand to a capacity measure (i.e., the number of staff
required).
b. determine who is available to work which shifts.
c. confirm that customer demand is real and not just a forecast.
d. accurately forecast demand.
7.In the context of operations management, which of these refers to the assignment
of start and completion times to particular jobs, people, or equipment?
a. Demand planning
b. Appointing
c. Scheduling
d. Statistical forecasting
8.ifferent industries use different software packages for scheduling because every
industry has different problem structures.
a. True b. False
9Customized scheduling spreadsheets use readily available software such as
Microsoft Excel but may be rather expensive to develop.
a. True b. False