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O ver the past few months, I have heard more and more in the media about quiet quitting. Headlines in the news include questions such as “What Is ‘Quiet Quitting’? and What Is the Debate about It? There seem to be two streams in the debate about quiet quitting. In one, this phenomenon is framed as simply setting good work–life boundaries and Why It’s Trending on Social Media” (Bretous, not getting caught up in the hustle culture; doing 2022), “Is Quiet Quitting Real?” (Harter, 2022), one’s job well but not taking on additional uncom- and “What Is ‘Quiet Quitting’ and How It May Be pensated work or service to get ahead (Kilpatrick, a Misnomer for Setting Boundaries at Work” (Kil- 2022). Quiet quitting is seen as a healthy response patrick, 2022). to a culture of overwork that valorizes always do- ing more (see Bunting, 2005). In another view, it WHAT IS QUIET QUITTING? means being disengaged from one’s work, doing While definitions vary, they all agree that in quiet the minimum to get by, and having a safer way to quitting, one does not literally quit one’s job, but express dissatisfaction or exact some small revenge rather simply does the work that is expected of the against employers who seem not to care or provide position, without going above and beyond what is opportunities for worker reward or development. expected (Pearce, 2022). This phenomenon, first Quiet quitting precludes caring, passion, or energy noted on TikTok, has become widespread. A re- at work, and workers who quiet quit are not true cent Gallup poll found that quiet quitters made up contributors to the workplace (Klotz & Bolino, over one half of U.S. employees in the second 2022). quarter of 2022 (Harter, 2022). IS QUIET QUITTING HAPPENING IN SOCIAL Why Are We Hearing about It Now? WORK? During the pandemic, some employees saw how While I have anecdotally heard of social workers their work might be reimagined remotely or flexi- who have self-identified as quiet quitters, I could bly, while at the same time experiencing virtual not find anything on the internet or in the litera- burnout and blurring of work–home boundaries. ture specific to quiet quitting in our discipline. Other employees, including many social workers, There are studies suggesting that social workers left were labeled “essential workers,” and had huge their positions in high numbers during the pan- and often dangerous in-person work demands demic, as part of the Great Resignation. For exam- placed on them. Postpandemic demands to return ple, the statewide social worker vacancy in Idaho to work, coupled with work culture that provided increased from 19 percent in 2020 to 36 percent in little reward or opportunity for growth, resulted in 2021, and about 600 social workers in Kentucky disillusionment and disengagement for many quit their jobs during the same time period. Many workers. This led to the Great Resignation, where of these social workers are finding new work many who could afford to leave their jobs did so. within the field at other agencies or in private prac- For those who could not, or chose not to leave tice or telehealth, but the churn in social work their jobs, quiet quitting was an alternative positions has been high (Laurio, 2022). One could (Espada, 2022). imagine quiet quitting occurring as well.
https://doi.org/10.1093/sw/swac051 C 2022 National Association of Social Workers
V 5 WHAT ARE THE ETHICAL ISSUES IN QUIET which includes the following element: “Social QUITTING IN SOCIAL WORK? workers strive to ensure access to needed informa- Considering the ethical implications of quiet quit- tion, services, and resources” (NASW, 2021, Ethical ting in social work is important for our discipline, Principles section, para. 7). We know that most so- given that this national trend seems to have no end cial work services are built into systems that are un- in sight. Although I do not have any answers, it is derstaffed and underresourced. Social workers are still worthwhile to share my thoughts here as a way often expected to work longer and harder to make to begin the conversation, and I hope you will join up for these deficits for the good of the client, thus
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in it as well. putting the onus on themselves to solve a problem that is actually systemic. As noted by Astvik et al. Quiet Quitting May Violate Ethical (2014), “When resources do not match the organi- Principles sational goals or quality standards, the social workers One of the ethical principles of our profession is are forced into strategies that either endanger their service, and our Code of Ethics states, “Social work- own health or threaten the quality of service” (p. ers elevate service to others above self-interest” 52). This workload intensification and overwork (National Association of Social Workers [NASW], both take a huge toll on the social worker and prop 2021, Ethical Principles section, para. 4). Quiet up an underresourced and lean system—allowing quitting seems in conflict with this principle. Find- the oppressive system to continue to function ing work–life balance requires balancing self- (O’Neill, 2015). interest and service rather than elevating service Quiet quitting can lead to this exploitative over- above self-interest. Another social work principle work being revealed, and in turn, put to an end. is competence, and our code states, “Social work- Quiet quitting shines a light on the exploitation of ers continually strive to increase their professional social workers’ labor by systems that manipulate knowledge and skills and to apply them in practice” and count on their caring and dedication. Quiet (NASW, 2021, Ethical Principles section, para. 16). quitting can be protest, rejecting the neoliberal as- Doing one’s job and no more precludes continual sumption of responsibility at the individual level of striving for new skills and growing in competence. the social worker and instead demanding change at In addition, competent social workers are proactive a systemic level (Hendrix et al., 2021). critical thinkers and changemakers (Adams et al., Balancing these principles and making decisions 2002), something unlikely if one is simply doing the about quiet quitting, self-care, burnout, and pro- minimum expected of the job. Finally, the principle fessional commitment is truly challenging—a con- of integrity may be challenged by quiet quitting. flict between subordination of self for service to The Code of Ethics requires that we “act honestly and others and self-care (Weinberg, 2014). responsibly” and interact with our clients in a trust- What are you seeing and what do you think worthy manner (NASW, 2021). Might a social about quiet quitting? SW worker who is quiet quitting and not doing all they can for a client be violating an implicit pact with that REFERENCES client? Adams, R., Dominelli, L., & Payne, M. (Eds.). (2002). Critical practice in social work. Palgrave. Astvik, W., Melin, M., & Allvin, M. (2014). Survival strat- Quiet Quitting May Be Supported by egies in social work: A study of how coping strategies Ethical Principles affect service quality, professionalism, and employee The principle of integrity may also be upheld by health. Nordic Social Work Research, 4, 52–66. http:// dx.doi.org/10.1080/2156857X.2013.801879 quiet quitting. Our code states that “social workers Bretous, M. (2022, October 14). What is “quiet quitting”? should take measures to care for themselves profes- And why it’s trending on social media. HubSpot. https:// blog.hubspot.com/marketing/quiet-quitting sionally and personally” (NASW, 2021, Ethical Bunting, M. (2005). Willing slaves: How the overwork culture Principles section, para. 16). Self-care and setting is ruling our lives. HarperCollins. work–life boundaries are an ethical mandate, Espada, M. (2022, August 23). Employees say ‘quiet quitting’ is just setting boundaries: Companies fear which may, for some people, look like a version of long-term effects. Time. https://time.com/6208115/ quiet quitting. quiet-quitting-companies-response/ Harter, J. (2022, September 6). Is quiet quitting real? Gallup. Perhaps the most important ethical principle https://www.gallup.com/workplace/398306/quiet- supported by quiet quitting may be social justice, quitting-real.aspx
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Hendrix, E., Barusch, A., & Gringeri, C. (2021). Eats me alive!: Social workers reflect on practice in neoliberal contexts. Social Work Education, 40, 161–173. https:// doi.org/10.1080/02615479.2020.1718635 Kilpatrick, A. (2022, August 20). What is “quiet quitting” and how it may be a misnomer for setting boundaries at work. KQED. https://www.kqed.org/news/ 11923100/what-is-quiet-quitting-and-how-it-may- be-a-misnomer-for-setting-boundaries-at-work Klotz, A., & Bolino, M. (2022, September 15). When quiet quitting is worse that the real thing. Harvard Business
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Review. https://hbr.org/2022/09/when-quiet-quit ting-is-worse-than-the-real-thing Laurio, A. (2022, April–May). The Great Resignation: So- cial workers seek better work experiences, but most stay within profession. Social Work Advocates. https:// www.socialworkers.org/News/Social-Work-Advo cates/April-May-2022/The-Great-Resignation National Association of Social Workers. (2021). Code of ethics of the National Association of Social Workers. Au- thor. O’Neill, L. (2015). Regulating hospital social workers and nurses: Propping up an “efficient” lean health care system. Studies in Political Economy, 95, 115–136. https://doi.org/10.1080/19187033.2015.11674948 Pearce, K. (2022, September 12). What is “quiet quitting”? Hub. https://hub.jhu.edu/2022/09/12/what-is- quiet-quitting/ Weinberg, M. (2014). The ideological dilemma of subordi- nation of self versus self-care: Identity construction of the ‘ethical social worker.’ Discourse & Society, 25, 84–99. https://doi.org/10.1177/0957926513508855
Anna Scheyett, PhD, MSW, is professor, School of Social
Work and College of Agricultural & Environmental Sciences, University of Georgia, Athens, GA 30602, USA; email: amscheye@uga.edu. Advance Access Publication November 21, 2022