Miss Ann White Your Account Number: A-8B5D721A

11 Payne End Bill Reference: 222945191 (26th June 2024)

Sandon
BUNTINGFORD
SG9 0QU
Your estimated annual cost
£1,525.60 a year for electricity

This is an estimate based on your expected

annual energy usage, and your current tariff
rates, charges and discounts, including VAT.
Actual billings will vary depending on your

Your energy account usage and tariff selection. More information

about your current tariff can be found
overleaf.

25th May 2024 - 25th June 2024

Could you pay less?
Remember - it might be worth thinking
On 25th May 2024 your previous balance was -£81.87 about switching your tariff or supplier.
For your electricity (on meter point 1012771540285)
You could save £85.93 a year by switching
1. We have charged you to Octopus 12M Fixed, which is more than
the early exit fee of £75.00 per fuel on your
Based on your meter readings. VAT included. current tariff. It may involve changing how
you pay or your meter setup - contact our
Electricity 25th May 2024 - 23rd June 2024 - £59.84 team to find out more.

Emergency numbers
2. You have paid
Smell gas? Call 0800 111 999
Debit card collection - 1st June 2024 + £81.87
Power cut? Call 105 to get help
Your Electricity Distributor is: UK Power
Networks (0800 316 3105)
On 25th June 2024 your new balance is -£59.84

As you have no Direct Debit in place, your balance is due for

payment in 14 days. There are 5 ways you can pay, as detailed
in this bill.

Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E hello@octopus.energy London, W1D 1NN
P 0808 164 1088
 Your Charges In Detail
2 864 1 About Your Tariff
Electricity Supply number S 1012771540285 Prices do not include VAT unless otherwise noted.

Supply Address: 11 Payne End, Sandon, Buntingford, Hertfordshire, Electricity

SG9 0QU Tariff Name Loyal Octopus 12M
Postcode area alpha identifier: E Fixed January 2024 v2
Product Type Fixed
Loyal Octopus 12M Fixed (25th May 2024 - 23rd June 2024)
Payment Method Direct Debit
Energy Charges for Meter H14C14158 Unit Rate (Day) 31.84p per kW/h
Unit Rate (Night) 13.36p per kW/h
25th May 2024 23364.0 Customer reading
Standing Charge 40.10p/day (£146.36/year)
24th Jun 2024 23462.0 Customer reading Price Guaranteed Until 6 Feb. 2025
Energy Used (Peak) 98.0 kWh @ 31.84p/kWh £31.20 Early Exit Fee £75.00
Estimated Annual
25th May 2024 21570.0 Customer reading Usage (Day) 3147.9 kWh

24th Jun 2024 21673.0 Customer reading

Estimated Annual
Usage (Night) 2278.7 kWh
Energy Used (Off Peak) 103.0 kWh @ 13.36p/kWh £13.76

Standing Charge 30 days @ 40.10p/day £12.03

Subtotal of charges before VAT £56.99

VAT @ 5.00% £2.85

Total Electricity Charges £59.84

£59.84
Total charges for bill

Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E hello@octopus.energy London, W1D 1NN
P 0808 164 1088
 Contacting us Your Account Number: A-8B5D721A
Bill Reference: 222945191 (25th June 2024)
Contact us by email and get a response within hours.
Of course, if you need to you can also get a hold of us
Advice and complaints
on the phone, or even by post.
Contact Citizens Advice if you need help with an
Email: hello@octopus.energy energy problem - for example with your bills or
Phone: 0808 164 1088 meters, or if you're struggling to pay for the energy
you use. They're the official source of free and
Trading office: UK House, 5th floor, 164-182 Oxford
independent energy advice and support.
Street, London, W1D 1NN
Go to: citizensadvice.org.uk/energy or call their
Please don't hesitate to contact us if you've any
consumer service on 0808 223 1133 Mon to Fri,
questions, comments, or complaints.
9am-5pm

How much did you use? Or, if you live in Scotland, you can contact
energyadvice.scot for independent help.
Your average electricity usage during this bill period
was 6.70 kWh/day. Go to: energyadvice.scot/email-us, or call their
customer service on 0808 196 8660 Monday to
Please visit our website for advice on how to save Friday, 9am to 5pm.
energy in your home.
If you feel that our service has not met your
expectations, please get in touch so we can put
things right:
First: Contact our team.
Then: If an advisor is not able to resolve your query,
you can ask for it to be escalated to a specialist or
team leader as appropriate.
Finally: If you're still not happy with our decision, you
can contact our Operations Manager for an
independent review, and you will receive a reply
within 5 working days.
If you have followed the above steps, but your
complaint remains unresolved after 8 weeks you can
contact the Energy Ombudsman on 0330 440 1624
or at www.energyombudsman.org. This is a free and
independent service whose decisions we must abide
by.
Your payment options You can read our complaints policy on our website.

Direct Debit Credit or Debit Card

It’s easy to set up a monthly Direct Debit to keep on top of your energy Visit us online at www.octopus.energy/payment to make a payment by
payments. Simply log on to your online account at www.octopus.energy card. Alternatively you can pay by debit card at your local PayPoint with
to set your Direct Debit up now. the barcode below.

Bank transfer Cash

Pay us directly from your bank account. Make sure to enter your account Simply take this barcode to your local PayPoint to pay by cash. It links to
number (A-8B5D721A) as the payment reference. Our bank details - your account so whatever you pay will be transferred to your account.
Account number: 44594118 & Sort Code: 40-05-30.

Cheque

Write your account number (A-8B5D721A) on the back, make your

cheque payable to “Octopus Energy Ltd”, and post it to: Octopus
Energy, UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.

9826022001467985942
Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E hello@octopus.energy London, W1D 1NN
P 0808 164 1088