Logistics Problem Solving Scheme

Target of the template for suppliers:

One standard method (reduced 8D report) to solve Logistics complaints from Brose in a structured way and thus to avoid repeated issues.
Please make sure you're always using the latest version of our template. You may find this via https://www.brose.com/de-en/purchasing/handbooks-templates/.

Language English t YELLOW fields to be completed by Vendor

Logistics (Notification #) (Supplier #)

Contact: Date: mm/dd/yy
Complaint: (Title of Issue) (Supplier Lead Contact)

Affected Brose Plant(s): (Brose Plant Name(s)) Failure Cause: (What was the root cause for the issue?)
Repeated Issue: Yes No

Team (int/ext):
(Supplier Lead Contact) (Job Function, Contact Information)
(Name) (Job Function, Contact Information)
(Name) (Job Function, Contact Information)

Problem description (Is/Target): (What is reported as NOK?) Corrective Actions: (Continuous prevention/detection actions)
Due Date
Task Responsible Status
mm/dd/yy

Graphical representation of the problem: (Add pictures if available)

OK NOK

Other Points: (Please specify)

Containment Actions: (What did you do to fix the issue?)

Completion:

Complaint
Yes No
accepted:

Page: 1/4 Status: 01.10.2021

Copyright by Brose. Alle Rechte vorbehalten
Index: 100
 Only enter data in yellow fields See comments in headers for explanations
Hide unneeded rows (marked with red marker)

Initial Backlog
Notification #: (Notification #) Part #: 2000
Actual Shipped
Date (mm/dd/yy) ETA @ Brose Plan to Ship Status by plan Releases Brose Actual Backlog
17-Feb 2000 2000
18-Feb 2000 2000
19-Feb 2000 2000
20-Feb 2000 2000
21-Feb 2000 2000
22-Feb 2000 2000
23-Feb 2000 2000
24-Feb 2000 2000
25-Feb 2000 2000
26-Feb 2000 2000
27-Feb 2000 2000
28-Feb 2000 2000
29-Feb 2000 2000
1-Mar 2000 2000
2-Mar 2000 2000
3-Mar 2000 2000
4-Mar 2000 2000
5-Mar 2000 2000
6-Mar 2000 2000
7-Mar 2000 2000
8-Mar 2000 2000
9-Mar 2000 2000
10-Mar 2000 2000
11-Mar 2000 2000
12-Mar 2000 2000
13-Mar 2000 2000
14-Mar 2000 2000
15-Mar 2000 2000
16-Mar 2000 2000
17-Mar 2000 2000
18-Mar 2000 2000
19-Mar 2000 2000
20-Mar 2000 2000
21-Mar 2000 2000
22-Mar 2000 2000
23-Mar 2000 2000
24-Mar 2000 2000
25-Mar 2000 2000
26-Mar 2000 2000
27-Mar 2000 2000
28-Mar 2000 2000
29-Mar 2000 2000
30-Mar 2000 2000
31-Mar 2000 2000
1-Apr 2000 2000
2-Apr 2000 2000
3-Apr 2000 2000
4-Apr 2000 2000
5-Apr 2000 2000
6-Apr 2000 2000
7-Apr 2000 2000
8-Apr 2000 2000
9-Apr 2000 2000
10-Apr 2000 2000

Responsible: NA/EK-LE/Hall, Andrew Page: 2/4 Status: 12. Feb. 2020

Source: 767857656.xlsx Index: 200
Copyright by Brose. Alle Rechte vorbehalten
 Additional Information

Responsible: NA/EK-LE/Hall, Andrew Page: 3/4 Status: 12. Feb. 2020

Source: 767857656.xlsx Index: 200
Copyright by Brose. Alle Rechte vorbehalten
Logistics Problem Solving Scheme
Target of the template for suppliers:
One standard method (reduced 8D report) to solve Logistics complaints from Brose in a structured way and thus to avoid repeated issues.
Please make sure you're always using the latest version of our template. You may find this via https://www.brose.com/de-en/purchasing/handbooks-templates/.

Language English t YELLOW fields to be completed by Vendor

Logistics 20001234 25766

Contact: Date: 07.31.2021
Complaint: Backlog of part number 123456-100 James Hunt

Affected Brose Plant(s): (Brose Plant Name(s)) Failure Cause: (What was the root cause for the issue?)
Repeated Issue: Yes ✘ No Service center came and repaired the press. The sensor wire was replaced and rerouted at the same
time to prevent a re-occurrence (timing was delayed as the sensor wire needed to be specially made)
Team (int/ext):
James Hunt Material Planner (Intec Tools)
Mary Jones Logistics Supervisor (Intec Tools)
Steven Wilson Materal Planner (Brose)

Problem description (Is/Target): (What is reported as NOK?) Corrective Actions: (Continuous prevention/detection actions)
Part number 123456-100 is reported as being in Backlog by 40000 pieces. Due Date
Task Responsible Status
mm/dd/yy

Have service center support the tool

Steve Jobs 7/31/2021 completed
dreakdon

Replace wiring and reroute to optimum

Steve Jobs 7/31/2021 completed
position
Graphical representation of the problem: (Add pictures if available)
OK NOK

- - Other Points: (Please specify)

Due to the nature of the fault and time to trouble shoot, please see the recovery plan attached to this
report. This will show our recovery timeframe to be out of backlog. 1 other part number affected and
a recovery plan is also in use for this.

Containment Actions: (What did you do to fix the issue?)

There was a crash in Mold Press 9 which part number 123456-100 run in. The press jammed shut
with the tool in situe and was unable to be released until a service center supported the fix of the
issue. Service reps reported that the actual cause was a sensor wire cruch which caused a short upon Completion:
the tool closing
Complaint
✘ Yes No
accepted:

Responsible: NA/EK-LE/Hall, Andrew; ZLO/Kuhn, Verena Page: 4/4 Status: 07. Feb. 2020
Source: 767857656.xlsx Index: 100
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